Remote Desktop Example Jobs in Usa
334 positions found
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
Provide first/second level contact and problem resolution for customer issues.
b)Work with Third Party Vendors to remediate complex AV issues as needed.
c)Provide timely communication on issue status and resolution.
d)Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Job Title: Desktop Support Technician
Location: Brookshire, TX (Onsite)
Job Type: Full-Time
Job Summary
We are seeking a reliable and customer-focused Desktop Support Technician to provide first-line technical support to end users in our Brookshire, TX location. The ideal candidate will have a strong foundation in IT fundamentals, excellent communication skills, and a CompTIA certification (A+, Network+, or equivalent).
Key Responsibilities
- Provide technical support for hardware, software, and peripheral issues
- Troubleshoot issues related to Windows and/or macOS systems
- Support users with login issues, password resets, and basic account access
- Install, configure, and maintain desktops, laptops, printers, and mobile devices
- Escalate unresolved issues to Level 2 support teams as needed
- Document incidents, requests, and resolutions in a ticketing system
- Assist with new hire onboarding and equipment setup
- Follow IT policies, procedures, and security best practices
- Deliver professional and courteous support to all end users
Required Qualifications
- CompTIA A+ certification (required)
- (Network+ or Security+ is a plus)
- Basic knowledge of:
- Windows 10/11 (macOS exposure a plus)
- Microsoft 365 (Outlook, Teams, OneDrive)
- Hardware troubleshooting (desktops, laptops, peripherals)
- Strong verbal and written communication skills
- Ability to work onsite in Brookshire, TX
- Willingness to learn and grow in an IT support environment
Preferred Qualifications
- Previous experience in a Help Desk or Desktop Support role
- Familiarity with:
- Active Directory (user accounts, password resets)
- Ticketing systems (ServiceNow, Jira, Zendesk, etc.)
- Remote support tools
- Customer service or technical support background
Work Environment
- Onsite support in an office or warehouse environment
- May require walking, lifting IT equipment (up to ~25 lbs)
- Standard business hours; occasional after-hours support may be required
Compensation & Benefits
- Competitive hourly rate or salary (based on experience)
- Benefits package may include health insurance, PTO, and paid holidays
- Opportunity for training, certification growth, and career advancement
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties:
- Other duties as assigned
Pay range: min $27.42/hr max $42.78/hr
Job Title: Desktop Engineer / Deskside Support
Location: Prosper, TX
Job Type: Contract-to-Hire
Schedule: Monday–Friday, 8:00 AM – 5:00 PM
Position Summary:
Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.
Key Responsibilities:
- Provide deskside technical support for Windows OS and various hardware components
- Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
- Perform installations, uninstalls, and imaging (no image creation required)
- Troubleshoot client-side networking and registry-level issues
- Deliver timely and professional technical support directly at users’ desks
- Document and escalate support issues as needed
Required Qualifications:
- Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
- High school diploma or equivalent
- Strong understanding of Windows OS and registry-level troubleshooting
- Solid linear troubleshooting skills and client-side network support experience
- Excellent communication skills for interacting with both technical and non-technical users
Preferred Qualifications:
- Prior experience in a medical or government environment
Additional Details:
- This is a contract-to-hire role
- No driving is required while on contract, but 3 years of driving history is preferred for conversion
Training for first week will be onsite (no days at home that week, i.e.
first week) Note: Must be Authorized and willing to work on W2.
End User Support role, Desktop Support Skills.
Primary experience in a large scale environment is highly preferred.
Will prefer past experience with Windows 8/10 or 11.
Proficient in MS O365, Outlook, MS teams, and one drive, Exchange Online.
Will actively be touching each of these.
Software Installation and Support, Onboarding Users, PC Setups, and PC replacements, completing back-up and restores of data, and reinstalling software.
Need strong technical candidates with excellent commm skills and commitment to join asap.
Support, Desktop, Outlook, laptop, Technical, users
Important information: To be immediately considered, please send an updated version of your resume to
Title: AV Specialist
Pay Rate: $30.50 per hour
Location: Washington, DC, 20037
Duration: 6 months
Type – W2 contract (No C2C)
*This is an onsite role with no option for remote work.
*Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month)
* AV + Desktop support experience needed
Job Description
This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed. Provide in-room technical support for planned events, both onsite and offsite. Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony. The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Will. As the Tier 2 AV/Desktop Support Specialist, support and testing for various technical and process questions and issues. Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters for the Danaher Corporation.
Job Details: Work experience required
EDUCATION: 2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus. EXPERIENCE: 3+ years supporting end users in a corporate, enterprise environment
Position Requirements:
- Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training. Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams.
- Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction. Experience with the following software (Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx).
- Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.
- Experience troubleshooting network devices such as printers, tablets and other peripherals. Strong Attention to Detail.
- Exceptional communication skills. Experience working with IT Assets (laptops and peripherals).
- Must be able to lift at least 25 pounds.
- Additional desired skills: Experience with ticketing software such as Cherwell.
- Mac troubleshooting experience. MCSA, A+, Net+ certifications considered a plus. ITIL V4 Foundations Certification.
- Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time
Job Title: Desktop Support Manager
Skills: Level 1.5, Pix boot, SCCM/ Intune, Active Directory 360 issues, Bitlocker, MFA & Google DUO, autopilot,
Experience: 10+ Years
Location: Southfield, Michigan, United States
Job Type: Fulltime
We at Coforge are hiring for Desktop Support Manager with the following skills:
- Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc.
- Should have over 10 years of experience in Deskside support.
- Imaging using Pix boot, SCCM/ Intune.
- Experience in resolving Active Directory 360 issues.
- Experience with BitLocker, MFA & Google DUO.
- Experience with autopilot.
- Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
- Must have experience in supporting hybrid/Remote users in a large enterprise environment.
- Graduation or equivalent degree is mandatory.
2nd SHIFT- 4PM-12:30AM
Desktop Publisher/Presentation Specialist
Contract to hire
HYBRID- 3 DAYS ONSITE/2 DAYS REMOTE (after 90 days)
***MUST WORK 2ND SHIFT-4:30PM-12:30AM, Must work onsite, 5 days a week for first 90 days, then move to Hybrid (3 days onsite/2 days remote).****
Our client is seeking a 2nd shift individual to help support their clients (mainly financial services/banking clients) in preparing PowerPoint decks as well as other Desktop Publishing duties. This role will not be creating new templates in PowerPoint but rather making updates to existing templates for presentation decks. In additional to this, duties could include changing out colors, logos, images, content, etc. as needed. Other work includes retouching of images, inputting photos or creating tables in Excel. Must have strong attention to detail to ensure content is formatting properly and presenting properly for both digital and print.
Responsibilities:
- Utilize appropriate logs and/or tracking software for all presentation work
- Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
- Perform work in presentation design, including, but not limited to creating pitch books and materials, creating, editing, and error correcting multiple document types to support the client’s brand; intake and workflow coordination functions, as needed (will use PowerPoint frequently)
- Use established procedures, standards and formats to edit, proof, create, or otherwise complete presentation requests to client satisfaction
- Proficiency in using equipment/technology/software and hardware necessary to perform job functions
- Communicate with team members, lead, supervisor or client on job or deadline concerns
- Meet contracted deadlines for service delivery to our clients
- Troubleshoot basic software or hardware problems
Qualifications:
- Minimum (1) year presentations experience preferably in a legal, banking or large corporate environment
- Skilled in the use MS Office software (Excel, PowerPoint, Visio as examples);
- Familiar with other software programs for editing and/or creating documents; specifically, Adobe PDF & Creative Suite (Illustrator, Photoshop as examples)
- Strong attention to detail; able to work on multiple projects simultaneously
- Able to apply intermediate requisite knowledge of appropriate grammar, spelling, composition to work requests
- Strong organizational skills needed
- Ability to meet deadlines and complete all projects in a timely manner
- Ability to handle sensitive and/or confidential documents and information
- Ability to work both independently and collaboratively as part of a team
- Ability to work in a fast-paced environment
- Ability to communicate professionally both verbally and in writing
Luxury brands corporation is looking for a Desktop Support Engineer for their Midtown NYC HQ.
- Provide Level 1 & 2 Technical Support thru ServiceNow ticketing system.
- Ensure master inventory is updated with any changes
- Participate in various retail and corporate IT projects i.e., Rollouts / Updates
- Keep up to date with technological developments related to the industry.
- Understanding of MS Office Suite/0365/Active Directory troubleshooting.
- Schedule Dell/HP engineers to conduct repairs & maintenance updates.
- Utilizes the KB and other support documentation to identify, isolate, diagnose and resolve end user technical problems. Provide information and status updates as needed/requested.
- Strong written & verbal communication skills to properly collaborate with technical teams and business community.
- Strong organizational skills
- Basic network understanding of office and boutique environment
Job Summary:
We are seeking a detail-oriented IT Asset Management / IT Operations Executive responsible for managing the complete lifecycle of IT assets. The role involves provisioning laptops for new employees, coordinating international shipments, recovering assets from exiting employees, and ensuring devices are reimaged and prepared for reuse. The candidate will play a key role in maintaining efficient asset tracking and inventory management.
Key Responsibilities:
- Laptop configuration and provisioning for new joiners, ensuring devices are ready as per company standards before onboarding.
- Coordinate and manage international shipments of IT assets, including documentation, logistics coordination, and tracking.
- Handle asset recovery from exiting employees and ensure timely return of company-issued devices.
- Reimage and prepare returned devices for reissue, ensuring systems are properly wiped, updated, and compliant with company policies.
- Maintain accurate records of IT assets and ensure proper tracking across procurement, deployment, recovery, and disposal.
- Support overall IT asset lifecycle management including inventory monitoring, audits, and reporting.
- Coordinate with internal teams such as HR, IT support, and logistics to ensure smooth asset allocation and recovery.
- Ensure compliance with company IT policies and security standards during asset provisioning and reallocation.
Required Skills & Qualifications:
- Experience in IT Asset Management, IT Operations, or End User Support.
- Knowledge of laptop provisioning, imaging, and device preparation processes.
- Experience with asset tracking tools or inventory management systems.
- Strong coordination skills for handling logistics and international shipments.
- Good documentation and record-keeping abilities.
- Basic knowledge of operating systems, device configuration, and IT security practices.
- Strong organizational and communication skills.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
Key Responsibilities:
The Desktop Support Analyst provides advanced technical support to end users across the organization, ensuring reliable operation of desktop systems, laptops, mobile devices, virtual desktops, and enterprise applications.
This role serves as the escalation point for Level 1 support and is responsible for resolving complex technical issues in both physical desktop and Virtual Desktop Infrastructure (VDI) environments.
The technician works closely with infrastructure, security, networking, and application teams to diagnose and resolve incidents while delivering excellent customer service to business users within a regulated financial services environment.
End User Support
- Provide Level 2 technical support for desktops, laptops, mobile devices, and peripherals.
- Support users accessing Virtual Desktop Infrastructure (VDI) environments including troubleshooting login issues, session performance problems, profile issues, and application access.
- Troubleshoot and resolve hardware, operating system, application, and connectivity issues escalated from Level 1 support.
- Support Microsoft Windows environments across both physical endpoints and virtual desktops.
- Assist users with enterprise productivity applications and internal business systems.
- Provide support for conference room technology, printers, and collaboration platforms.
VDI & Remote Workspace Support
- Provide technical support for VDI platforms such as Citrix, VMware Horizon, or Azure Virtual Desktop.
- Troubleshoot issues related to:
- VDI session connectivity
- Authentication and access issues
- Profile loading or roaming profile errors
- Performance and latency problems
- Application delivery within virtual environments
- Assist with testing and validating VDI updates, patches, and environment changes.
- Work with infrastructure and virtualization teams to escalate and resolve backend VDI platform issues.
Device & Endpoint Management
- Configure, deploy, and maintain corporate workstations, laptops, and mobile devices.
- Manage devices using enterprise endpoint management tools (e.g., Intune, SCCM, Jamf, or similar).
- Perform software installations, upgrades, and patching in accordance with IT standards.
- Maintain hardware inventory and asset records and ensure compliance with asset management policies.
- Support endpoint connectivity to VDI platforms and remote access solutions.
Incident & Service Request Management
- Investigate and resolve complex incidents related to desktop systems, VDI sessions, applications, and connectivity.
- Document troubleshooting steps and resolutions within the ServiceNow.
- Meet defined service level agreements (SLAs) and service quality targets.
- Escalate issues to infrastructure, virtualization, or engineering teams when necessary.
Security & Compliance
- Ensure endpoints and virtual desktop sessions comply with corporate security policies and regulatory requirements.
- Support multi-factor authentication, endpoint protection, encryption, and access controls.
- Assist with remediation of endpoint or VDI-related security incidents.
- Maintain awareness of security and compliance standards common in financial services environments.
Collaboration & Continuous Improvement
- Collaborate with network, infrastructure, virtualization, cybersecurity, and application teams to resolve issues.
- Create and maintain technical documentation and knowledge base articles.
- Participate in technology rollouts, system upgrades, and office moves.
- Identify recurring issues and recommend process improvements or automation opportunities
**This role is 100% onsite in Colorado Springs, CO
**This role may require some physical activity, including installing or moving equipment.
The selected candidates will assist with deploying new desktop computers, transferring user data, and troubleshooting connectivity or setup issues.
Key Responsibilities: · Replace existing desktops with new systems across multiple departments · Transfer user data from old machines to new desktops · Configure and set up hardware and basic software · Troubleshoot connectivity and desktop-related issues · Follow deployment procedures and technical instructions · Maintain professionalism and punctuality on-site Requirements: · 2+ years of Desktop Support or PC deployment experience · Experience with desktop setup, configuration, and data migration · Basic troubleshooting skills for network/connectivity issues · Ability to follow instructions and work in a structured environment · Must have reliable transportation (parking pass provided for Rikers Island) Preferred Qualifications: · CompTIA A+ certification · Experience with large-scale hardware refresh or deployment projects Additional Information: · Candidates will receive authorized vehicle access and parking at Rikers Island.
· Must be punctual and able to work the full project duration.
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners Enterprise Technology Services Division is seeking qualified candidates for Systems Network Analyst, Senior.We are looking for an experienced Network Specialist to design, implement, and maintain our network infrastructure. This role involves managing routers, switches, firewalls, and VoIP systems, as well as supporting hybrid cloud networking and ensuring compliance with security standards. The ideal candidate will have strong technical expertise, problem-solving skills, and the ability to manage complex network projects.
This position is not remote.
This job announcement will remain open until a sufficient number of applications are received.
Benefits of Broward County Employment
Eleven (11) paid holidays each year
Vacation (Paid Time Off) = 2 weeks per year
Tuition Reimbursement (Up to 2K annually)
Up to 40 hours of Job Basis Leave for eligible positions
Paid Parental Leave
Health Benefits
High Deductible Health Plan - bi-weekly premiums: Employee $10.90 / Family $80.79
Includes a County Funded Health Savings Account of up to $2000 Annually
Consumer Driven Health Plan - bi-weekly premiums: Employee $82.58 / Family $286.79
Florida Retirement System (FRS) - Pension or Investment Plan
457 Deferred Compensation county matches up to $2,000 a year.
General Description
Performs advanced professional, technical and analytical work with administrative responsibility in automation systems implementation and development.
Works independently, under limited supervision, reporting major activities through periodic meetings.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects. Design and deploy multi-vendor LAN/WAN architectures.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop protocol and communication problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analysis of systems designs related to networking, wifi and security; develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community. Proactive analysis using SNMP, NetFlow, and Wireshark. Develop analysis via Python and Ansible for configuration.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support. Integrate hybrid networking with AWS VPC and Azure VNet.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
Ensures maintenance of NIST/HIPAA standards and network hardening.
Minimum Education and Experience Requirements
Requires a two (2) year degree from an accredited trade, technical or vocational school, college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years of experience in supporting users through analyzing, diagnosing and resolving computer systems issues related to desktop/laptop protocols and communication problems or closely related experience.
Special Certifications and Licenses
None.
Preferences
-2 years of experience with Wi-Fi setup and Configurations
-Experience with Cisco, Fortinet and Meraki
-Network + Certification or Equivalent
-4 years working in a help desk environment
-2 years of experience with Wi-Fi setup and Configurations
SCOPE OF WORK
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Provides design, procurement, implementation, and administration of the network infrastructure - routers, switches, and plans; provides procurement, implementation, and administration of firewalls; provides administration of the Voice over Internet Protocol (VoIP) phone system; and manages network related projects.
Analyzes, diagnoses, and rectifies issues related to server and/or desktop/laptop computer problems as they are reported on an emergency or non-emergency basis; including issues related to missing drives and group policy scripts.
Completes ad-hoc projects based on end user and Information Technology (IT) analyst needs, including troubleshooting and updating and maintaining file systems.
Performs change control tasks, including implementing and updating web applications as needed by application analysts; launches and implements any new technologies approved by management and special task force; studies, investigates, reviews, and recommends implementation of evolving and emerging technologies.
Performs analyses of systems designs, develops applications, and documents work flow and processes; reviews peer-reviewed and professional material in digital and paper formats to keep up with the latest trends in both the library and technology community.
Provides help desk support; responds to calls, emails, incident tickets, and/or inquiries from computer/network users and customers to resolve/troubleshoot microcomputer and minicomputer hardware or software issues; provides tech support in the field and after hours support.
Provides systems administration for servers, patch installation and upgrade maintenance; installs, configures, and reimages desktop/laptop hardware and software; performs data backup and restores; and manages computer security and virus removal.
This position may require localized travel throughout Broward County for the purposes of field services or onsite visits for items that cannot be supported remotely.
Performs related work as assigned.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.
Performs medium work that involves walking, standing, stooping or lifting all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or exceptional skill, adeptness, and speed in the use of fingers, hands, or limbs in tasks involving very close tolerances or limits of accuracy.
Unavoidable Hazards (Work Environment)Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.
Involves routine and frequent exposure to electrical shocks.
SPECIAL INFORMATION
Competencies
- Tech Savvy
- Manages Complexity
- Cultivates Innovation
- Action Oriented
- Plans and Aligns
- Courage
- Self-Development
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.
- Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
- Customer focus: Building strong customer relationships and delivering customer-centric solutions.
- Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at or email to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
*Travel required at least 1-2 times per month or as business determines to deploy laptops - Expenses will be paid.
Travel technical Engineer
Onsite in East Moline, IL 61244
$23/hr.w2
Travel Requirements-
• Team of 5: working with 4 other travel techs to travel and deploy laptops/desktops in client office and factories, when these machines get build and shipped to those offices through courier.
• End User computing tech specialist traveling 1-2 per month or as business determines to deploy laptops
• This is a Travel Tech role; travel may be required at least once a month or once every 1–2 months depending on client direction.
• Client covers travel expenses (air/hotel/meals, etc.) and it is billable to the client.
• Candidates must be comfortable traveling within Iowa/Illinois and occasionally cross-state (e.g., Kansas).
Top 3 Skills:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
- Working experience with Microsoft ecosystem and device management tools
Key Responsibilities:
- Perform imaging, re-imaging, configuration, and setup of laptops, desktops, AV devices, and smart devices.
- Execute device refresh, replacement, and lifecycle management activities in a depot/configuration center environment.
- Provide break/fix troubleshooting and hardware repair for laptops and desktops, including coordination with OEM warranty providers.
- Manage asset tagging, barcoding, assignment, and accurate inventory tracking across locations.
- Maintain and update asset movement, device status, and lifecycle records in ServiceNow.
- Conduct monthly inventory audits and reconcile physical assets with system records.
- Support shipping and receiving activities, including device staging, packaging, and coordination with logistics teams.
- Track and execute project-based deployment work, ensuring adherence to defined priorities, timelines, and guidelines.
- Update tickets, tasks, and project records in ServiceNow, ensuring data accuracy and audit readiness.
- Collaborate effectively with IT support teams, configuration centers, and shipping/receiving departments.
- Communicate clearly with customers and internal stakeholders through written and verbal updates.
- Follow standard operating procedures, security guidelines, and asset management policies.
Required Skills & Experience:
- Hands-on experience in Depot Management/Configuration Center operations.
- Strong knowledge of End-User Device Lifecycle Management (laptops, desktops, AV, smart devices).
- Working experience with Microsoft ecosystem and device management tools, including:
- O365 / Microsoft 365
- Intune / Endpoint Management
- SCCM / Configuration Management
- Asset Management tools
- Practical working knowledge of ServiceNow for incident, asset, and task updates.
- Experience in hardware troubleshooting, break/fix repair, and vendor warranty coordination.
- Good understanding of shipping, receiving, and inventory control processes.
Behavioral & Professional Competencies:
- Strong written and verbal communication skills.
- Customer-focused mindset with the ability to work directly with end users and stakeholders.
- Ability to prioritize work effectively in a fast-paced, project-driven environment.
- High ownership, attention to detail, and accountability.
- Willingness to work from the office and support hands-on operational activities.
- Positive attitude with readiness to learn and adapt.
Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations.
Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.
Visit us at to learn more and view our open positions.
Please apply or call one of us to learn more For further inquiries about this opportunity, please contact our Talent Specialist, Saravanakumar at 224-507-1183 .
Title: Endpoint Engineer MDM Duration: 12 Months Location: Palo Alto, CA Only W2 candidates are eligible for this position.
Third-party or C2C candidates will not be considered.
Job Description: Role Summary This is an onsite contract role based at Client's Palo Alto Headquarters.
The Endpoint Engineer is responsible for the design, implementation, and ongoing management of the organization's device ecosystem.
This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce.
You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.
Technical Environment Apple (macOS and iOS): Jamf Pro Windows and Android: Microsoft Intune / Endpoint Manager Virtual Desktop: Amazon WorkSpaces (AWS) Scripting: PowerShell, Bash, Python Key Responsibilities 1.
Unified Endpoint Management (UEM) Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stability.
Service Desk Escalation: Serve as the final point of contact and subject matter expert for service desk escalations related to complex endpoint issues.
Apple Fleet: Architect and maintain the Jamf Pro environment for all macOS and iOS devices.
Manage configuration profiles, policies, and patch management.
Windows and Android: Lead the administration of Microsoft Intune, ensuring robust policy application, security baselines, and application delivery.
Provisioning: Manage Apple Business Manager (ABM) and Windows Autopilot to deliver a true zero-touch deployment experience.
2.
Virtual Desktop Infrastructure (VDI) Administer and optimize Amazon WorkSpaces.
Manage WorkSpaces directories, custom bundles, and image creation/maintenance.
Troubleshoot connectivity and performance issues within the AWS ecosystem.
3.
Automation and Engineering Develop and maintain sophisticated scripts in PowerShell and Bash to automate manual tasks and integrate system APIs.
Build and maintain a library of packaged software (dmg, pkg, msi) for silent deployment.
Implement automated reporting for hardware inventory, license compliance, and security auditing.
4.
Security and Compliance Enforce endpoint security standards, including FileVault/BitLocker encryption and EDR agent health.
Partner with Security teams to remediate vulnerabilities across the endpoint fleet.
Required Qualifications Experience: Minimum 3 5 years in an Endpoint Engineering or MDM-focused role.
Jamf Mastery: Proven experience managing both macOS and iOS at scale via Jamf Pro.
Intune Proficiency: Experience managing Windows environments through Microsoft Endpoint Manager.
VDI Expertise: Hands-on experience with Amazon WorkSpaces administration.
BYOD Deployment: Experience deploying and managing a Bring Your Own Device (BYOD) program for personal mobile phones (iOS/Android).
Advanced Scripting: Ability to write and debug Bash and PowerShell scripts from scratch.
Identity: Understanding of Okta or Azure AD (Entra ID) as it relates to device enrollment and SSO.
Education and Certifications Bachelor's degree in Computer Science, IT, or equivalent professional experience.
Relevant certifications (e.g., Jamf 200/300, Microsoft MD-102, or AWS Certified Cloud Practitioner) are a plus.
About us: DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond.
The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer.
DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
JAMF Pro, BYOD Deployment, Amazon WorkSpaces
Job Title: Field Technician
Location: Arlington (home office), Plano, The Colony, Frisco, Dallas, and Allen (Travel Required)
Employment Type: CTH
Position Summary
We are seeking a motivated and customer-focused Level 1 Field Technician to provide onsite desktop and technical support across multiple locations in the North Dallas area, including Plano, The Colony, Frisco, Dallas, and Allen. This role is responsible for delivering first-level technical support, resolving hardware and software issues, and ensuring high-quality service to internal customers.
Frequent local travel between supported sites is required.
Key Responsibilities
- Provide first-level desktop support, including incident, problem, and service request resolution.
- Maintain, analyze, troubleshoot, and repair computer systems, laptops, printers, and peripheral equipment.
- Install, configure, and support Windows operating systems and standard business applications.
- Represent customer interests by delivering timely support and escalating complex issues to Desktop Support L2 Technicians when necessary.
- Participate in projects requiring Technical Operations involvement, including hardware rollouts, system upgrades, and office setups.
- Monitor and maintain service levels with internal customers and external vendors.
- Document IT asset changes, including status updates and ownership tracking.
- Develop and maintain technical documentation to contribute to the team knowledgebase and support knowledge sharing.
- Ensure proper documentation of incidents, service requests, and resolutions in the ticketing system.
- Support hardware lifecycle management, including imaging, deployment, replacement, and decommissioning.
Required Qualifications
- 1–2 years of experience in desktop or field technical support.
- Strong troubleshooting skills for hardware, software, and peripheral devices.
- Experience with Windows OS and Microsoft Office Suite.
- Familiarity with ticketing systems (ServiceNow or similar preferred).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent customer service and communication skills.
- Valid driver’s license and reliable transportation (required for travel between locations).
Preferred Qualifications
- CompTIA A+ or similar certification.
- Experience supporting enterprise environments.
- Knowledge of IT asset management processes.
- Experience working in a multi-site support model.
Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.
Responsibilities include, but are not limited to:
The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.
The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.
The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).
Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices..
Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.
Must be able to work an eight-hour shift. Shift hours for this position are from 10:00 AM until 6:00 PM. Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.
Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.
Basic Qualifications:
Bachelor’s Degree and 2 or more years of relevant experience.
Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.
Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.
Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.
Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.
Clearance Requirement:
Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph.
Physical Requirements:
The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.
