Cornerstone Technology Talent Services Jobs in Usa

23,553 positions found

Service Desk Associate
Salary not disclosed
Fort Worth, TX 6 days ago

IT Service Desk Analyst

Location: Downtown Fort Worth


CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.

As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.

Key Responsibilities:

  • Respond to and resolve incoming support requests related to Windows desktop/laptop systems
  • Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
  • Troubleshoot Active Directory issues, including group policies and user permissions
  • Use enterprise tools to support endpoint management, system imaging, and deployments
  • Provide first-tier support for network and telecommunications issues
  • Collaborate with internal IT teams to escalate and resolve more complex technical challenges
  • Maintain detailed documentation and follow standard operating procedures

Requirements:

  • Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
  • Strong communication skills with a customer-first approach to technical support
  • Solid foundational understanding of Windows operating systems, Office 365, and networking basics
  • Ability to work flexible shifts including evenings, overnights, weekends, and holidays
  • Experience with EPIC software is preferred but not required
  • Reliability and independence, especially during overnight shifts where self-direction is essential


Why Work with CornerStone TTS:

At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.

If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.

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Senior Director of Technology Solutions
Salary not disclosed
San Mateo, CA 2 days ago

About Evergreen

Evergreen is the professional services division of Insight Global. At our core, we are innovative problem solvers who add value through talent and technology. We hire for long-term growth and fulfillment while fostering a people-first culture that supports one another and strives to Be the Light to the world around us. With access to talent in 50+ countries and delivery capabilities globally, we deliver world-class technical and talent services to Fortune 500 clients to power innovation and transformation.


We hire for people who embody our Shared Values: Everyone Matters, We Take Care of Each Other, Leadership is Here to Serve, High Character and Hard Work Above All Else, Always Know Where You Stand, Unity in Diversity, and Hustle & Grit.


These values are the fabric of our company. This is who we are, this is what we live by, and this is what shapes everything we do.


About the Role

This senior leadership role blends deep technical expertise with business transformation strategy. The Director of Technology Solutions will serve as a trusted advisor to executive leaders across Fortune 100 enterprises, driving large-scale technology and business transformation through the use of Data, AI, Cloud, and Engineering services. This individual will combine technical vision, business acumen, and consultative influence to shape how next-generation technology accelerates enterprise value and growth for our customers.


What You’ll Do

Strategic Leadership and Transformation

  • Serve as the primary technical strategist and executive advisor to C-suite stakeholders, articulating how integrated data, AI, cloud, and engineering solutions enable innovation, operational excellence, and market differentiation.
  • Lead executive-level strategy sessions and transformation roadmap discussions that align Insight Global's technology portfolio offering with the client's strategic priorities.
  • Represent the company's thought leadership at key industry and executive forums, positioning the organization as a trusted transformation partner.
  • Translate emerging technology trends and market insights into practical, outcome-driven strategies for product, engineering, and sales teams.
  • Build and sustain high-impact relationships with senior customer decision-makers to identify and shape new opportunities for growth and innovation.

Technology Strategy and Execution

  • Architect customer enterprise technology centric transformation leveraging data platforms, AI/ML models, cloud-native architectures, and modern engineering frameworks.
  • Partner cross-functionally with product, delivery, and sales teams to drive execution excellence across complex digital transformation initiatives.
  • Provide technical and strategic guidance in structuring large-scale digital and AI-led transformation deals.
  • Anticipate client challenges and proactively recommend technology-led solutions that deliver measurable business value.
  • Champion continuous innovation by integrating AI, data modernization, and engineering accelerators into client solutions.


What You’ll Bring

  • 20+ years of experience in technology consulting, solution architecture, or technical sales, including 8+ years engaging with Fortune 100 clients.
  • Strong technical expertise across Data architectures, AI/ML platforms, Cloud ecosystems (Azure, GCP, AWS), and modern application/engineering disciplines.
  • Strong technology skillset aided by business acumen and consultative mindset, ideally grounded by an MBA or significant pre-sales/technical sales experience interfacing with customer c-level executives.
  • Proven ability to communicate complex technology strategies clearly to executive audiences, including VP and C-level clients.
  • Demonstrated success in leading or influencing large-scale digital transformation programs at Fortune-100 companies.
  • Exceptional skills in executive presentation, negotiation, and relationship management.
  • A collaborative and visionary leader comfortable influencing cross-functional teams across business and technology domains.
  • Strong negotiation and problem-solving abilities.
  • Willingness to travel for client engagements and strategic events as needed.
  • Proven experience operating within a vendor–client environment, managing client executive relationships, and solution delivery
  • Proven experience operating within a vendor–client environment, managing client executive relationships and solution delivery.
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Implementation Manager – Enterprise ERP Transformation
✦ New
🏢 CornerStone Technology Talent Services
Salary not disclosed
Bedford, TX 1 day ago

CornerStone Technology Talent Services

Job Title: Implementation Manager – Enterprise ERP Transformation

Location: Bedford, Texas (100% Onsite)

Employment Type: Contract


Overview

CornerStone Technology Talent Services is seeking an experienced Implementation Manager to lead a large-scale, enterprise ERP modernization initiative within a highly regulated healthcare environment.


This is a business-facing leadership role focused on stakeholder engagement, change management, executive communication, and enterprise coordination. This is not a technical project management role.


The organization is replacing a legacy ERP platform that has not undergone a core upgrade in over a decade. This transformation will modernize enterprise operations and requires strong leadership, structure, and white-glove stakeholder management.


Key Responsibilities

  • Serve as the internal face of the ERP transformation
  • Lead enterprise-wide stakeholder engagement (approximately 75 business stakeholders)
  • Drive organizational change management and user adoption
  • Translate vendor updates into clear, business-friendly communication
  • Coordinate efforts across business teams, internal IT, and the external vendor
  • Manage executive reporting, governance, and steering committee communications
  • Ensure strong documentation, validation rigor, and structured change control
  • Maintain audit readiness within a regulated healthcare environment
  • Partner with a small internal IT team and external vendor PM


Required Qualifications

  • Healthcare industry experience
  • Enterprise ERP implementation experience (business-side leadership)
  • Strong change management background
  • Experience in regulated healthcare environments
  • Proven executive communication and governance experience
  • High emotional intelligence and strong interpersonal skills
  • Comfortable working 100% onsite and building relationships face-to-face


Preferred Qualifications

  • PMP certification
  • Experience working in highly regulated environments with structured documentation and audit requirements
  • Familiarity with tools such as Smartsheet or Asana
  • Experience managing large stakeholder groups in enterprise transformations


Ideal Candidate Profile

  • Executive presence with strong communication skills
  • White-glove stakeholder engagement approach
  • Detail-oriented with disciplined documentation practices
  • Strong cross-functional coordination abilities
  • Calm, confident leader who can drive adoption and trust
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Customer Service Representative (Temporary)
Salary not disclosed
Dallas 5 days ago
Customer Service Representative (Temporary) Location Dallas, TX | Onsite Compensation & Schedule • Competitive (range available on request) • 8:00 AM – 5:00 PM • Temporary Assignment | W2 • Start Date: ASAP Role Impact: This temporary position supports daily lobby operations during a period of staffing shortage.

The role ensures uninterrupted customer service, timely payment processing, and professional front-desk coverage to maintain departmental workflow and service standards.

• Key Responsibilities • Provide in-person customer service support in a high-traffic lobby environment • Answer and route incoming phone calls with professionalism and accuracy • Process payments and issue receipts in accordance with departmental procedures • Maintain organized front desk operations and assist with general administrative support • Minimum Qualifications • Prior customer service or front desk experience in a professional setting • Experience handling payments or cash transactions • Strong communication skills and ability to manage multiple tasks in a fast-paced environment • Core Tools & Systems • Multi-line phone systems • Payment processing systems / Point-of-Sale (POS) systems • Microsoft Office (Outlook, Word, Excel) • Basic office equipment (scanner, copier, printer) Preferred Skills • Experience in municipal or public-facing office environments • Strong attention to detail and accuracy in financial transactions • Ability to remain professional and composed under pressure Legal Notice By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners.

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Outside Sales Representative - Technology Advisor
Salary not disclosed
St Paul, MN 6 days ago

Company Overview

DTS is an independent, locally owned and operated technology solutions provider headquartered in Bloomington, MN. Our unique approach involves improving the business of our clients and enhancing the lives of our employees. We believe this philosophy leads to success for everyone. DTS offers a chance to work in an environment that provides for personal growth and development, working with team members who take pride in producing high quality results.


Summary

DTS is seeking motivated, results-driven sales professionals to generate new business revenue across the Twin Cities metro area. In this role, you will drive office technology sales growth by engaging with prospects and positioning our innovative solutions, while maintaining ongoing client relationships to support account growth and long-term success. You will play a key role in supporting our commitment to solving technology challenges through IT, Print, Voice, Cloud, and Security solutions. We offer a competitive salary, excellent commission plan, and outstanding benefits. DTS is an Equal Opportunity Employer.


What We Offer

  • Incredible culture! We celebrate your wins and will help you get more! 
  • Base salary plus variable commission and bonuses
  • All-inclusive Eagle’s Club trip for top performers
  • Comprehensive benefits package including paid time off, 401k, and auto allowance
  • Proven sales process and dedicated pre-sales support


Responsibilities

  • Prospect and generate leads through cold outreach, networking, and referrals
  • Conduct discovery meetings to understand client environments and pain points
  • Drive the sales process by turning client meetings into proposals, and proposals into deals
  • Conduct product demonstrations and showcase the benefits of our technology solutions
  • Own the sales cycle from discovery to close
  • Develop and execute on territory plans to exceed sales targets
  • Maintain accurate records in CRM and provide regular forecasts
  • Collaborate with internal teams to support post-sale activities
  • Build client relationships, support account growth, and ensure long-term success


Qualifications

  • Proven experience in outside sales or similar role, preferably in technology solutions
  • Proven success in meeting or exceeding sales quotas
  • Strong business acumen and understanding of technology solutions
  • Excellent communication, presentation, and negotiation skills
  • Familiarity with Salesforce or similar CRM software is a plus


Requirements

  • Valid driver's license
  • Ability to sit and stand for extended periods
  • Ability to lift and carry up to 20 pounds
  • Frequent use of a computer, including keyboard and mouse
  • Typing proficiency of 40+ words per minute


If you are ready to take your sales career to the next level and make a significant impact at DTS, we invite you to apply today!


Job Type: Full-time


Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Travel reimbursement
  • Vision insurance


Compensation Package:

  • Base salary + auto allowance
  • Commission pay
  • Monthly, quarterly and annual bonuses
  • Eagles Club trip for top performers


Schedule:

  • Monday to Friday


Work Location: In person

 

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Technology Account Executive
✦ New
Salary not disclosed
Buford, GA 11 hours ago

Technology Account Executive

New Business | Hunter Role

Location: Buford, GA

Compensation: Base salary $60,000–$70,000 with OTE $120,000–$140,000+


About SureLock Technology

SureLock Technology is a fast-growing IT solutions provider and a three-time Inc. 5000 honoree, recognized as one of the fastest-growing private companies in America. Ranked #112 in 2022 and #86 in 2023, SureLock continues strong momentum into 2024. Fewer than 20 percent of companies achieve this distinction three years in a row.


We deliver advanced IT solutions across education, government, and commercial markets, with a focus on network infrastructure, data center modernization, and cybersecurity.


Our mission is simple: solve complex technology problems while delivering the best customer experience in the industry. Our core values, proactive ingenuity, positive team harmony, relentless commitment, and trusted reliability, guide how we serve customers and support our team.


About the Role

This is not a Farmer role.


The Technology Account Executive is a new-business, hunter-focused position responsible for prospecting, opening doors, and winning new customer relationships. This role is ideal for someone who wants to build something of their own, a book of business created through effort, consistency, and curiosity.


While relationships you bring in will be nurtured long-term, the primary focus is new logo acquisition. You will own your pipeline end-to-end, from first outreach through close, working closely with engineering and services teams to deliver thoughtful, high-impact solutions.


This is a long-term career opportunity for someone who understands that sustainable success in sales is built over time.


Key Responsibilities

  • New Business Development (Primary Focus): Proactively prospect, network, and hunt for net-new accounts within assigned markets and verticals. Create opportunities through outbound activity, referrals, and strategic outreach.
  • Pipeline Ownership: Build, manage, and grow a healthy sales pipeline. Maintain accurate forecasting and pipeline hygiene.
  • Consultative Selling: Engage prospects using a discovery-first approach to understand business challenges. Learn SureLock’s solutions and guide customers toward outcomes that solve real problems.
  • Customer Experience Leadership: Own the customer journey from first conversation through close. Ensure a professional, transparent, and trust-based experience throughout the sales process.
  • Internal Collaboration: Partner with engineering, services, and leadership to design strong solutions and execute effectively. Coordinate internal resources to support successful deal outcomes.
  • Relationship Building: Develop long-term customer relationships with accounts you bring into SureLock. Create repeatable value and future growth opportunities.


What We’re Looking For

  • Experience: Bachelor’s degree or equivalent professional experience. Technology sales experience is a plus but not required. Compensation will align with experience.
  • Hunter Mentality: Comfortable creating opportunities and opening doors through proactive effort. Motivated by building something from scratch rather than inheriting accounts.
  • Growth Mindset: Curious, coachable, and committed to continuous improvement. Willing to learn both sales skills and technical fundamentals.
  • Discipline and Work Ethic: Consistent, daily effort toward pipeline creation and follow-through. Strong personal accountability for results.
  • Career Focused: Looking to build a long-term sales career, not just take a job.


Why Join SureLock Technology?

  • Build your own book of business and be rewarded for the value you create
  • Work alongside experienced technical and leadership teams invested in your success
  • Access real training, real support, and real opportunity
  • Join a company focused on relationships, accountability, and long-term growth


Join US

At SureLock Technology, we’re not hiring order-takers, we’re building sales professionals who want ownership, growth, and upside.


If you’re driven to hunt, eager to learn, and motivated to build something meaningful over time, we’d love to talk. Let’s build your future, together.

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Mac IT Service Desk Technician L2
✦ New
Salary not disclosed
Philadelphia, PA 1 day ago

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)


The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.


The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.


Responsibilities:

  • Be the face of IT to corporate employees in the respective office location.
  • Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
  • Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
  • Work to improve the procurement and asset management practices for IT hardware and software.
  • Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
  • Work with Finance and IT leadership to manage budgets and costs for IT spend.
  • Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
  • Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
  • Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
  • Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
  • Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
  • Participate in after-hours, on-call support rotation.


Required Skills:

  • 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
  • Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
  • Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
  • Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
  • Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
  • Customer focused approach to delivering excellent service and support to internal customers.


The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

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Technology Applications Spec. II TS Field Support
Salary not disclosed
Parma 5 days ago
Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title: IT Field Support Location: Parma, OH (ONSITE) Duration: 6 Months Contract Dress Code: Business Casual Interview Type: Virtual, 2nd interview in person Summary The hiring managers are seeking candidates with demonstrable application/software support skills to provide production support for expanding services in Print & Mail operations.

Key Application Services Workflow Development: Process Director (RPD) Print-on-Demand: Weborder commerce systems Production Control & Billing: Avanti Slingshot Client Onboarding: QC and UAT processes Knowledge of infrastructure (networking, Active Directory, etc.) is helpful but not the primary focus.

Experience with ServiceNow or other ticketing systems is preferred, along with supporting enterprise or business process applications.

Coding and scripting skills (bash, PowerShell, JavaScript, Python, or similar) are considered a plus.

Responsibilities Provide production support for enterprise applications and business processes Perform QC and UAT for new client onboarding Troubleshoot and resolve application issues methodically Record all time and activity in the Activity Tracking system Complete administrative tasks accurately and on time Maintain professional relationships with customers and colleagues Present a professional image in dress and behavior Deliver excellent customer service, including presenting new concepts and ensuring implementation Requirements Bachelor s degree or equivalent experience in a related field Advanced computer and connectivity competencies Strong written and verbal communication skills Self-motivated with strong organizational and interpersonal skills Ability to prioritize work independently Proficiency in Microsoft Office Suite Familiarity with office computing products, equipment, and data communications Experience with enterprise applications or business process applications Excellent customer service and follow-up skills Metasys Technologies is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.
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Application Services Manager
✦ New
Salary not disclosed
Phoenix, AZ 1 day ago

Application Services Manager

Location: On-site in Phoenix, AZ

Travel: Up to 20% as needed


A mission-driven enterprise in the Phoenix metro area is hiring an Application Services Manager to lead daily operations across a suite of enterprise applications critical to business performance. This highly visible role offers a chance to make an immediate impact by improving service delivery, triaging support needs, and serving as the operational bridge between technical teams and business stakeholders.


Backed by decades of success and significant financial strength, this organization is known for its commitment to excellence and the greater good. They are dedicated to creating accessible, affordable solutions that benefit communities nationwide. As part of a collaborative, growing IT team, this role sits at the intersection of technology and service, helping scale systems to meet growing demand across multiple business units—including manufacturing, finance, insurance, and more.


Key Responsibilities

Application Operations & Support

  • Oversee uptime and support for enterprise applications across finance, manufacturing, and customer-facing systems.
  • Lead ticket triage and resolution processes for incidents, service requests, and enhancements.
  • Coordinate root cause analysis and ensure effective documentation of problems, changes, and fixes.
  • Onboard new systems into support structures, assign ownership, and enforce configuration best practices.

Service Management & Delivery

  • Monitor service KPIs and improve application resiliency through strategic remediation and planning.
  • Drive cross-functional collaboration between IT teams, business units, and third-party vendors.
  • Enforce IT governance processes aligned with incident, change, and problem management frameworks.

Enhancement & Change Coordination

  • Prioritize and coordinate application enhancements based on business needs and team capacity.
  • Work alongside analysts, developers, and external vendors to manage application evolution.
  • Support compliance, DR/BCP planning, and service documentation efforts.

Team & Vendor Coordination

  • Act as the liaison between technical teams and business leaders for escalated support and application strategy.
  • Coordinate vendor escalations and monitor service-level agreements (SLAs).
  • Champion end-user satisfaction and support seamless operations through clear communication and documentation.


Required Qualifications

  • 8+ years in enterprise application support or IT service delivery, with at least 3 years in a team leadership role.
  • Strong background supporting ERP, finance, CRM, or manufacturing-related systems.
  • Solid understanding of application infrastructure including databases, operating systems, integrations, and application security.
  • Experience with ITIL-based service management processes (incident, change, problem).
  • Proven ability to communicate clearly with technical and non-technical stakeholders alike.

Preferred

  • Exposure to ERP integrations, migrations, or cloud-to-on-prem transitions.
  • Familiarity with reporting/BI tools (e.g., Power BI, SSRS) and basic SQL.
  • Previous work in highly regulated or operations-focused industries (manufacturing, finance, insurance).
  • Experience with enterprise systems such as Deacom, Lasso, Great Plains, and KPA is a plus—but not required.


Why Join?

  • Join a values-driven team committed to affordable solutions and social impact.
  • Work alongside highly respected IT leaders and a supportive, people-first culture.
  • Gain exposure to a variety of enterprise technologies in a fast-evolving environment.
  • Enjoy work-life balance, growth opportunities, and stability from a financially strong employer.
  • Be part of a team where your ideas matter, and your growth is prioritized.


About Blue Signal:

Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS

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LTSS Service Care Manager
Salary not disclosed
Lakeland, FL 2 days ago
Position Title: LTSS Service Care Manager

Work Location: must reside in Polk County/Lakeland, FL (Will be in the field 80-90% of the time)

Assignment Duration: 03 Months, Possibility to convert

Work Schedule: 8:00 a.m. - 5:00 p.m.

Job Description:

Assists in developing, assessing, and coordinating holistic care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized service care plans/service plans for long-term care members and educates members and their families/caregivers on services and benefits available to meet member needs.

Must haves:




  • 2+ years of Care Management experience (field experience is a must)
  • Caseloads of 50,60,70 members - bonus if it is geriatric
  • Long Term Care Medicaid experience
  • Medicaid / Medicare experience
  • Need to see experience being able to manage high case load
  • Fast paced environment regarding new processes and programs
  • They must be comfortable being able to connect with IT should their equipment fail in the field, etc. or be able to go into an office location or IT space.
  • All documentation must be within system within 24 hours of completion
  • Experience with electronic medical health records
  • Home Health Experience


Education:

Required: Requires a Bachelor's degree and 2 - 4 years of related experience. (Bachelors Degree should be within the realm of Healthcare) - Psychology, Sociology, etc.

Field experience would need to be long-term to have the team consider someone who does not have a degree within the space they are looking for.

Nice to haves:




  1. Discharge Planning
  2. Working with TruCare which is the software the team uses


Disqualifiers:




  • Not having field experience
  • Not having previous experience with high caseload


Top 3 must-have hard skills:

2 years of field case management

Technology Savy

Must be able to look at calendar and manage time - ensuring enough time for documentation

Position is offered by a no fee agency.
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Invoicing Representative-Full Service (Tier II)
✦ New
🏢 Spectraforce Technologies
Salary not disclosed
Highland, OH 1 day ago
Job Title: Invoicing Representative-Full Service (Tier II)

Location: Highland Hills, OH 44122

Duration: 9+ months

Shift: M-F 830-5:00.


Responsibilities:


  • Match client invoices to timecards and review client invoicing for accuracy
  • Submit Invoices to debtors
  • Research and advise customers of discrepancies to determine what course of action customers want Advance to take
  • Work with CSRs and Team Leads to resolve invoicing issues
  • Other duties as assigned

Evaluation factors:


  • Invoices are correct Invoices are mailed in a timely manner
  • Error rate stays within acceptable standards
  • Timely follow up on exceptions and timely notification of management
  • All duties are implemented in a manner to support company policies and procedures and enhance teamwork
  • Timely and accurate completion of tasks is maintained in organized effective and positive manner
  • Work environment/dynamics typical work will be conducted indoors
  • Occasional travel to complete required training may be required
  • Workdays and hours will be dictated by current needs
  • Advance will provide all necessary work tools to perform job

Essential skills training and experience:


  • High School diploma or equivalent
  • Previous invoicing/billing experience preferred
  • Understanding of basic accounting principles including payroll payroll taxes A/P A/R and cash posting a plus
  • Must be detail oriented customer focused proactive and able to work under pressure
  • Excellent organizational and time management skills
  • Excellent oral and written communication and interpersonal skills
  • Ability to use multiple types of software including MS Office and proficiency in basic office equipment
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General Service Technician
Salary not disclosed
Princeton, Indiana 6 days ago
Description:

Join our Best-One team - now hiring a General Service Technician at our Princeton Retail location.       

 

Pay: Competitive pay based on qualifications

  

Who we are: 

Over the past 77 years, what started out as a single bay service station has grown into a respected tire and service company with over 285 locations in over 35 states – one of the largest independent tire companies in North America. At Best-One, we strive to be the leading the most trusted provider of tires and service in all of our markets with a mission for creating raving fans. And we know our success starts with our team members – our internal ravings fans. 


We're looking for a General Service Tech who places an emphasis on creating results for teammates, customers, and the company.

 

What you get: 

· Top pay - the more you know, the more you earn

· Paid holidays & vacations; closed most major holidays

· Home on the weekends

· Health/dental/vision insurance 

· 401(K)

· Team member discount program

· ...and being a part of a company that offers a career, not just a job!

 

What you will be doing as a General Service Technician

· Mounting/dismounting, installation and inspection of auto and light truck tires

· Tire repair and wheel balancing

· Tire rotations

· Oil Changes

· Routine Maintenance

· Brake inspections

· PM services

· Loading/unloading and storage of products
 

What boxes you have to check:

· Valid driver's license with an acceptable driving history

· Repetitive lifting, occasionally up to 75-100 pounds

· Commitment to service beyond the expectations of our customers

· The ability to work in a fast-paced, customer service-oriented environment

· Prior experience preferred  
 

Employer is an Equal Opportunity & Drug-Free Employer



Requirements:




PI9cba0e50bce6-3631

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Associate Veterinarian - Capitol Illini Veterinary Services of Springfield
Salary not disclosed
Springfield, IL 5 days ago
Capitol Illini Veterinary Services Springfield is one of central Illinois’ most established and trusted veterinary teams. Our Springfield hospital is a full-service, AAHA-accredited clinic where high-quality medicine and compassion for pets go hand-in-hand. Clients consistently describe us as warm, knowledgeable, and dependable, and that trust shows in our excellent 4.8-star rating.

As one of the larger veterinary practices in the region, we operate with a strong team-based model. Every doctor has the opportunity to focus on areas of individual interest, and you’ll be surrounded by colleagues who are not only highly skilled but also eager to collaborate. Our Springfield location maintains Cat Friendly Practice® status, which means our space and workflow are designed to reduce stress for patients and support a calmer, more efficient workday for the entire team. You’ll have access to modern diagnostic tools including laparoscopy, digital imaging, ultrasound, advanced dental equipment, comprehensive in-house lab capabilities, in-house orthopedic surgeries, and laser therapy all supported by a capable team that keeps appointments flowing smoothly and allows you to focus on practicing high-quality medicine.

What makes Capitol Illini particularly rewarding is the continuity of care we provide. Our focus on prevention, long-term wellness, and clear communication helps our veterinarians build lasting relationships with clients, and it also leads to more satisfying clinical outcomes. Pet owners in the area rely on us for everything from routine preventive care to guidance on chronic conditions, recovery planning, and urgent needs.

You’ll also find excellent opportunities for professional development here. With multiple doctors, diverse caseloads, and a practice structure that supports growth, you’ll have the freedom to deepen your skills in surgery, dentistry, internal medicine, imaging, or any area that inspires you. Our multi-location network fosters collaboration and offers mentorship across Springfield and Chatham, giving you a strong foundation for long-term clinical and leadership development.

If you’re someone who values teamwork, clear communication, and practicing excellent medicine in a supportive and well-equipped environment, Capitol Illini Springfield is a place where you can thrive and feel genuinely supported in your growth.
What Your Day-to-Day Looks Like
  • Build Lasting Relationships: Connect with clients and their pets, becoming their trusted partner in a pet's lifelong health.
  • Practice Your Best Medicine: From diagnosis to treatment, you'll lead patient care with the freedom to uphold the highest standards.
  • Educate and Empower: Clearly communicate findings and treatment plans, empowering clients to make informed decisions.
  • Collaborate and Grow: Work alongside a supportive paraprofessional team, contributing to a positive hospital culture.
Who We're Looking For
  • Doctor of Veterinary Medicine (DVM) degree.
  • A valid state license and in good standing to practice.
  • A collaborative spirit and a dedication to practicing the highest standard of medicine.
  • Excellent communication skills with a positive, friendly attitude.

How You're Supported

As part of the Mission Pet Health family, you get the autonomy of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.

Generous Compensation

Competitive base salary and a monthly production bonus with no negative accrual.

Total Wellbeing

Comprehensive coverage including Health, Dental, Vision, and more, plus Maternity Leave and 24/7 TeleDoc access.

Financial Health

Plan for your future with a 401k featuring a generous company match, plus Long & Short-Term Disability insurance for peace of mind.

Commitment to Growth

Receive a yearly CE allowance with dedicated paid days off. Grow with leadership tracks and structured mentorship.

The Power of a Network

Tap into a nationwide community of over 20,000 veterinary professionals for collaboration and to explore your unique interests.

Peace of Mind

Company-paid Professional Liability Coverage, so you can focus on what you do best: practicing great medicine.

About Mission Pet Health

Mission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at .

Driving the award-winning culture are the WAG values – Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine.

EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.


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permanent
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Customer Service Representative
Salary not disclosed
Phoenix 6 days ago
Job Summary: We are looking for a detail-oriented and motivated individual to join our Survey Department.

The ideal candidate will provide support through various administrative tasks, including phone communication, email management, and mail distribution.

This role requires strong organizational skills, the ability to work collaboratively with a team, and a positive customer service attitude.

Key Responsibilities: Place phone calls to clients and other team members as needed.

Send emails in a timely manner and manage email correspondence.

Assist in stuffing envelopes and preparing mail for distribution.

Open and distribute incoming mail to appropriate departments.

Provide general administrative support to the Survey Department.

Ensure tasks are completed efficiently and within deadlines.

Required Skills & Qualifications: Strong customer service skills with a positive and professional demeanor.

Excellent time management abilities to juggle multiple tasks.

Ability to work well both independently and as part of a team.

Basic computer knowledge, particularly Google services (email, Google Docs, etc.).

Attention to detail and strong organizational skills.

Preferred Qualifications: Prior experience in an administrative or customer service role is a plus, but not required.

Familiarity with basic office equipment (printers, mail machines, etc.).
Not Specified
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Direct Service Technician
Salary not disclosed
Woodridge 3 days ago
Now Hiring: Direct Support Technician Location: Woodridge Interventions | 2221 64th St.

| Woodridge, IL 60517 Wage: $17.00 per hour Job Type: Full-time 3pm
- 11pm Unit: Adult At Woodridge Interventions our job is helping the lives of others.

We're looking for those who share our desire to provide the best quality care to our patients and lead the fight against the opioid epidemic, be part of MAKING A DIFFERENCE in our community! Who We Are: Abraxas Youth & Family Services is a national nonprofit human services provider dedicated to Building Better Futures for at-risk youth, adults, and families.

Our diversified array of services includes alternative education, outpatient counseling, in-home services, shelter, detention, residential treatment and re-entry/transition services.

Since 1973, Abraxas team members have positively impacted the lives of those we serve and the communities in which they live.

Substance Abuse Technicians are responsible for: Monitoring, observing, and ensuring the safety and well-being of clients in a substance abuse treatment program Providing motivational and educational support and guidance to assist clients in meeting therapeutic goals Scheduling and coordinating client transportation and assisting with planning client recreational events Supporting treatment plans by reporting client observations and contributing to decisions concerning therapy, discipline and privileges Other duties as assigned Job Requirements: High school diploma or equivalency required Must be at least 21 years of age Minimum of 6 months of training or equivalent knowledge of substance abuse treatment theory and practice preferred Previous work experience with the program specific population in a residential or outpatient setting is preferred Must be able to respectfully interact with substance abuse clients and form a working therapeutic alliance Valid driver’s license in state of hire and good driving record required Physical Requirements: Ability to walk or move about facilities for up to two hours at a time, to monitor and interact with clients Ability to speak with others in order to exchange information and provide support Ability to proofread and check documents and files for accuracy on a regular basis Ability to respond to telephones and pages, and to hear and detect alarms and unusual noises Ability to drive an automobile or van and remain alert to traffic conditions, and to identify and comply with traffic signals and signs Why Should You Consider Abraxas? At Abraxas, we celebrate the richness of our diverse employees and the communities we serve.

We are actively committed to building a culture of awareness and belonging, as we strive to ensure we are a welcoming, inclusive, and culturally competent organization.

As we work to make a difference in people’s lives, we are dedicated to respect, equity, and the engagement of those we serve and our employees.

As a Trauma-Informed Care Organization, we firmly believe in recovery and that our clients can lead fulfilling and meaningful lives, and we consider it an honor and a privilege to assist them in their journey.

Whether you’re looking to begin a rewarding career or you’re a seasoned professional wanting a new challenge, we have a place for you and opportunities for development at all levels.

At Abraxas, everything we do centers around people.

That is why we are committed to providing you with competitive pay and comprehensive benefit options that help make your life easier and healthier, with a focus on providing choice when it comes to physical, emotional and financial wellness.

Our benefit options meet you where you are in your life and set you up for success both in and outside of work.

If you want to have a positive impact in the lives of others, come join us! Equal Opportunity Employer Abraxas Youth & Family Services, an affiliate of Apis Services Inc., offers a rewarding career for those passionate about making a difference in the lives of others.

Abraxas is a great place to start your career whether you have a high school diploma or GED, military experience, some college, or a bachelor or advanced degree.

If you are interested in counseling, juvenile justice, psychology, social work, teaching or just want to make a difference, we have a career path for you/ About Company: Apis Services, Inc.

(a wholly owned subsidiary of Inperium, Inc.) provides a progressive platform for delivering Shared Services to Inperium and its Constellation of affiliate companies.

Allowing these entities to advance their mission and vision.

By exploring geographical program expansion and focusing on quality outcome measures to create cost savings that result in reinvestment into the organizations stakeholders through capacity creation and employee compensation betterment.

Apis Services, Inc.

and affiliate’s provide equal employment opportunities for all employees and applicants for employment in compliance with all federal and all applicable state and local laws and regulations, including nondiscrimination in hiring and employment.

All employment decisions are made without regard to race, color, religion, gender, national origin, ancestry, age, sexual orientation, gender identity and expression, disability, genetic information, marital status, pregnancy/childbirth, veteran status or any other basis protected by law.

This policy of non-discrimination and equal employment opportunities extends to every phase and aspect of hiring and employment.
Not Specified
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Service Champion - Urgently Hiring
14
Millbrook, AL 6 days ago
Hiring up to $14 per hour for talented Service Champions!

You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.

You enjoy serving others with a “Here to Serve” attitude. You enjoy being around people and providing friendly, accurate service to customers, fellow team members and leaders. Key responsibilities include working the restaurant drive-thru, taking and ringing up customer orders, and handling multiple payment methods. You’ll also prepare and store food ingredients and beverage orders, check to make sure they’re correct, package products, and maintain a clean, safe work and dining environment.

Key Behaviors

- Being friendly and helpful to customers and co-workers
- Meeting customer needs and taking steps to solve food or service issues
- Working well with other team members and accepting coaching from the leadership team
- Having a clean and tidy appearance and good work habits
- Communicating with customers, fellow team members, and leaders in a positive manner
permanent
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Nursing Director Surgical Services
✦ New
Salary not disclosed
JFK Memorial Hospital has provided medical care to residents in the Coachella Valley since 1966.

A group of physicians, including Dr.

Reynaldo Carreon, founded the hospital and today one of JFK's cross streets is named in his honor.

Originally called Indio Community Hospital, JFK has grown to a 145-bed acute-care hospital that is part of Tenet Healthcare California.

It offers a variety of services, including: -Emergency care 24/7 -Orthopedic and joint replacement services using emerging technology -Cardiovascular services -Maternity care and pediatric services -Ambulatory surgery center -Imaging services -Outpatient Rehabilitation Center POSITION DESCRIPTION: The Department Director completes human resource functions related to staff recruitment and retention, performance evaluations and competencies, orientation and annual education requirements and employee safety.

The director supports the hospital philosophy and goals.

The director complies with regulatory and licensing agencies.

The director assures that the department and staff present a positive image to the patients, families, and public.

The director develops and implements services to meet patient and physician expectations.

The director controls and monitors financial expenditures to meet budget goals.

The director is a leader and actively participates in the hospital Performance Improvement (PI) Program.

Pay Range: $157,268
- $251,659 Who We Are We are a community built on care.

Our caregivers and supporting staff extend compassion to those in need, helping to improve the health and well-being of those we serve, and provide comfort and healing.

Your community is our community.

Our Story We started out as a small operation in California.

In May 1969, we acquired four hospitals, some additional care facilities and real estate for the future development of hospitals.

Over the years, we've grown tremendously in size, scope and capability, building a home in new markets over time, and curating those homes to provide a compassionate environment for those entrusting us with their care.

We have a rich history at Tenet.

There are so many stories of compassionate care; so many "firsts" in terms of medical innovation; so many examples of enhancing healthcare delivery and shaping a business that is truly centered around patients and community need.

Tenet and our predecessors have enabled us to touch many different elements of healthcare and make a difference in the lives of others.

Our Impact Today Today, we are leading health system and services platform that continues to evolve in lockstep with community need.

Tenet's operations include three businesses
- our hospitals and physicians, USPI and Conifer Health Solutions.

Our impact spreads far and deep with 65 hospitals and approximately 510 outpatient centers and additional sites of care.

We are differentiated by our top notch medical specialists and service lines that are tailored within each community we serve.

The work Conifer is doing will help provide the foundation for better health for clients across the country, through the delivery of healthcare-focused revenue cycle management and value-based care solutions.

Together as an enterprise, we work to save lives and can accept nothing less than excellence from ourselves in service of our patients and their families, every day.

Careers at Tenet At Tenet Healthcare, the heart of what we do centers on caring with compassion, which ultimately creates a bond between our caregivers and patients.

Everyone contributes to these moments, whether providing care directly or supporting those who do.

As an organization, we provide employees with resources, tools and support to serve our patients and customers in the best way possible.

We also take care of one another, helping team members further develop their career pathways and maximize their potential.

QUALIFICATIONS: 1.

California RN License 2.

Successful mastery of nursing skills and knowledge related to a Patient Care Coordinator position 3.

CPR 4.

Previous experience or demonstrates skills in leadership and management 5.

Basic Computer Skills Tenet complies with federal, state, and/or local laws regarding mandatory vaccination of its workforce.

If you are offered this position and must be vaccinated under any applicable law, you will be required to show proof of full vaccination or obtain an approval of a religious or medical exemption prior to your start date.

If you receive an exemption from the vaccination requirement, you will be required to submit to regular testing in accordance with the law.5c143e31-5e48-4549-b638-05792d185386
Not Specified
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Senior Field Service Technician
Salary not disclosed

SUMMARY

This senior-level service role combines hands-on technical expertise with regional leadership responsibility. The position serves as the primary service and customer support contact for a defined region, balancing field-based service work with oversight, coordination, and performance management of service operations. The role plays a critical part in maintaining customer satisfaction, driving service quality, and ensuring efficient response and resolution across complex CNC environments.

RESPONSIBILITIES

  • Serve as the main regional service contact, coordinating incoming service requests and assigning work to field personnel.
  • Provide advanced technical support and troubleshooting for CNC equipment involving mechanical, electrical, pneumatic, hydraulic, and PLC systems.
  • Support and mentor service engineers through field assistance, technical guidance, and localized training initiatives.
  • Oversee open service issues, ensuring timely resolution, proper documentation, and customer communication.
  • Prepare service estimates, manage service reports, and support billing and quality documentation processes.
  • Conduct performance feedback activities, participate in interviews, and assist with ongoing training and development planning.
  • Support machine installations, inspections, shipping coordination, and showroom equipment activities as needed.
  • Perform regular safety and compliance audits related to service and facility operations.

QUALIFICATIONS

  • Bachelor's degree required.
  • Five to seven or more years of progressive service engineering experience with exposure to leadership or regional responsibility.
  • Strong working knowledge of CNC systems, including mechanical, electrical, pneumatic, hydraulic, PLC, and programming fundamentals.
  • Demonstrated ability to manage multiple priorities in fast-paced, field-driven environments.
  • Proven customer-facing communication skills with a professional, solutions-focused approach.
  • Strong organizational skills with attention to detail and follow-through.
  • Proficiency with standard business software; experience with ERP or CRM systems is a plus.

BENEFITS

  • Competitive base compensation with performance-based bonus opportunities.
  • High-visibility regional leadership role with strong ownership and decision-making impact.
  • Blend of hands-on technical work and leadership responsibilities for continued skill growth.
  • Opportunity to work directly with customers and advanced CNC technologies.
  • Comprehensive benefits package supporting long-term career stability.
Not Specified
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Customer Service Representative - Full Service
🏢 Spectraforce Technologies
Salary not disclosed
Highland, OH 2 days ago
Job Title: Customer Service Representative - Full Service

Location: Highland Hills, Ohio, 44122


Duration: 5+ months

Work Schedule: Mon-Fri;
9:00 AM -5:30 PM

Job Description:

This position provides high?level back?office support to a diverse temporary staffing client base, requiring exceptional attention to detail, technical proficiency, and strong critical thinking. Responsibilities include accurate execution of payroll, invoicing, billing, and payroll funding processes, as well as resolving complex client inquiries related to these functions.

Responsibilities:


  • Duties are listed based on the estimated % of time. Other responsibilities may be assigned.
  • Performs detailed verification and validation of payroll and billing data, identifying discrepancies, investigating root causes, and ensuring accurate processing.
  • Provides timely, professional, and analytically sound responses to client inquiries, using critical thinking and subject?matter expertise to resolve issues related to payroll, billing, and funding processes.
  • New customer set up and data entry.
  • Maintains multiple interconnected customer databases with a high degree of accuracy, ensuring data integrity across payroll, billing, and funding systems.
  • Updates customer folders with changes to reflect current week's payroll and billing instructions.
  • Processes credits/rebills.
  • Advises clients on optimizing their payroll and billing reporting workflows, applying problem?solving skills to identify inefficiencies and implement more effective processes.
  • Delivers ongoing training and technical support to clients, explaining system functions, troubleshooting software issues, and guiding users through complex payroll and billing scenarios.
  • Timely transmission of accounting and payments reports such as wires, ACH, and A/R credits/debits.
  • Proactively identifies potential risks, recurring issues, and process breakdowns; analyzes root causes and escalates concerns with recommended solutions.

Live the Clients Values:


  • Act with uncompromising integrity.
  • Provide outstanding service and build trusted relationships.
  • Drive innovation in our products and services and continually improve our processes.
  • Work in partnership and support each other.
  • Be personally accountable and deliver on commitments.
  • Treat each other with respect and dignity.

Requirements:


  • Consideration may be given to a candidate with a degree in lieu of experience.

Qualifications:


  • Education Level Academic Concentration/Major

    Req/Preferred
  • Bachelor's Degree, Accounting or related field, Preferred


Skill/Ability:


  • Excellent organizational and time management skills.
  • Excellent written and verbal communication skills in an environment with a high volume of calls and emails
  • Ability to use multiple types of software including MS Office and proficiency in basic office equipment.
  • Strong understanding of accounting principles and the ability to interpret payroll, tax, A/P, A/R, and cash posting data to resolve discrepancies.
  • Ability to understand relationships of data in multiple databases and good with numbers, particularly reconciling differences.
  • Must demonstrate meticulous attention to detail, accuracy under pressure, and the ability to manage high volume workloads without compromising quality.
  • Exceptional critical Thinking and problem-solving skills, with the ability to evaluate issues, determine root causes, and implement effective solutions independently.
  • Strong technical aptitude and ability to quickly learn and navigate multiple payroll, billing, and funding platforms, as well as Excel and other MS Office tools.


TECHNICAL SKILLS

Must Have




  • 1099-S,Account Audits,Accounting,Accounting Journal Entries,Account Management,Account Reconciliations,Accounts Payable (AP),Accounts Payable Operations,Accounts Payable Process,Accounts Receivable (AR),Accounts Receivable Processing,Accruals,Ad Hoc Reporting,Aging Reports,Asana (Software),Audit Preparations,Audit Reporting,Audit Support,Automatic Clearing House (ACH) Processing,Balance Sheet Account Reconciliations,Balance Sheets,Bank Deposits,Bank Reconciliations,Bill Drafting,Billing,Billing Dispute Resolution,Billing Process,Billing Systems,Business-to-Business (B2B),Business-To-Business (B2B) eCommerce,Cash Allocation,Cash Application,Cash Flow Forecasting,Cash Management,Cash Operations,Cash Reconciliations,Chargeback,Check Processing,Claims Processing,Commission Accounting,Commission Analysis,Commission Reporting,Communication,Conflict Resolution,Credit,Credit Analysis,Credit Card Operations,Credit Card Processing,Credit Card Reconciliations,Customer Billing,Customer Reconciliation,Data Reconciliation,Debt,Dispute Management,Distribution Logistics Management,E-Commerce,Ensure Compliance,Enterprise Resource Planning (ERP),Financial Accounting,Financial Close,Financial Closings,Financial Processing,Full Cycle Accounts Payable,General Ledger Coding,Generally Accepted Accounting Principles (GAAP),Google Workspace,Insurance Claim Handling,Intercompany Accounting,Internal Auditing,International Procurement,Interpersonal Communication,Intuit QuickBooks,Inventory Management,Inventory Planning,Invoice Processing,Invoices,Loan Amortization,Mathematical Calculations,Microsoft Office,Mining,Monthly Close Process,Negotiation,Networks,Odoo,Office Equipment,Operations Support,Oracle Netsuite,Oral Communications,Order Processing,Payment Handling,PayPal,People Management,Pivot Tables,Procurement,Project Proposal Writing,Purchase Orders,Real Estate,Reconciliations,Reporting Management,Report Preparation,Reports Analysis,Revenue Recovery,Sales,Sales Compensation,Sales Order Processing,Sales Orders,Sales Process,Sales Reporting,SAP Data Entry,SAP NetWeaver,Self-Starter,Shipping,Shopify,Slack Software,Spanish Language,Standard Operating Procedure (SOP),Teamwork,Trial Balances,Variance Reporting,Vendor Billing,Vendor Evaluations,Vendor Reconciliation,VLOOKUP Function,Warehouse Inventory Management,Write Offs,Writing
  • Ability to navigate multiple databases and systems simultaneously
  • Demonstrated ability to maintain accuracy under tight deadlines
  • Proficiency with payroll and billing systems
  • Strong critical?thinking skills to diagnose and resolve complex client issues
  • Strong data integrity skills, including verifying, validating, and documenting client updates
  • Strong Microsoft Excel skills (sorting, filtering, formulas, data validation)


Nice To Have




  • Ability to troubleshoot common system issues and guide clients through platform workflows
  • Understanding of accounting principles relevant to payroll, A/P, A/R, and cash posting
  • Working knowledge of payroll processes, earnings, deductions, and employer taxes
permanent
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Customer Service Advocate I
🏢 Spectraforce Technologies
Salary not disclosed
Columbia, SC 2 days ago
Title: Customer Service Advocate I

Location: Columbia, SC 29229

Duration: 3 months (Contract to hire)

Shift- 8:00 AM - 8:00 Pm

Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS

NO TIME OFF WILL BE APPROVED DURING TRAINING


Job Description

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.

Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Responsibilities

Customer Inquiry Management (65%)



  • Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.




  • Ensure effective customer relations through professional communication.




  • Accurately document all customer interactions.





Research & Issue Resolution (15%)



  • Initiate or process adjustments as needed to resolve inquiries.




  • Conduct research and coordinate with other departments to resolve issues.




  • Respond to and assist with priority inquiries and special projects as required by management.





Customer Feedback & Complaint Management (10%)



  • Provide feedback to management regarding customer problems, questions, and needs.




  • Maintain accurate records of complaints and customer comments.




  • Recommend changes or improvements based on recurring issues.




  • Follow through on complaints until resolution or escalate to management when necessary.





Process Improvement & Compliance (5%)



  • Maintain knowledge of quality work instructions and company policies.




  • Recommend improvements to procedures and techniques identified during daily operations.




  • Meet all departmental productivity, quality, and timeliness standards.





Fraud & Error Reporting (5%)



  • Identify and promptly report suspected fraudulent activities.




  • Report system errors to the appropriate departments.





Skills



  • Excellent verbal and written communication skills.




  • Strong interpersonal and organizational skills.




  • Ability to handle high-stress situations.




  • Good judgment and problem-solving abilities.




  • Strong customer service orientation.




  • Ability to learn and efficiently operate multiple computer systems.





Technical Skills

Required:





  • Basic computer operating skills.




  • Ability to use standard office equipment.





Preferred:





  • Knowledge of word processing, spreadsheet, and database software.





Education

Required Education:





  • High School Diploma or equivalent.





Required Work Experience:





  • None.





Preferred Education:





  • Associate Degree.





Preferred Work Experience:





  • 2 years of customer service or call center experience.





Work Environment



  • Typical office environment.



Not Specified
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