Coforge Jobs in Usa

Job Title: Level 1 IT helpdesk agent

Skills: Troubleshooting, IT helpdesk

Experience: 1+ Years

Job Location: Sioux Falls, South Dakota

Onsite role and Full time

We at Coforge are hiring Level 1 IT helpdesk agent with the following skillset:

• Provide Level 1/2 support to the client.
• Identify issues and escalate issues when necessary.
• Resolve end-user incidents and process requests upon first contact via Phone, Email and Chat
• Escalate user issues to appropriate resources when necessary.
• Perform software, hardware and basic network troubleshooting.
• Clearly document user issues and troubleshooting steps.
• Maintain technical documentation.
• Perform other duties as assigned.

Job Title: Desktop Support Manager

Skills: Level 1.5, Pix boot, SCCM/ Intune, Active Directory 360 issues, Bitlocker, MFA & Google DUO, autopilot,

Experience: 10+ Years

Location: Southfield, Michigan, United States

Job Type: Fulltime

We at Coforge are hiring for Desktop Support Manager with the following skills:

• Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc.
• Should have over 10 years of experience in Deskside support.
• Imaging using Pix boot, SCCM/ Intune.
• Experience in resolving Active Directory 360 issues.
• Experience with BitLocker, MFA & Google DUO.
• Experience with autopilot.
• Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
• Must have experience in supporting hybrid/Remote users in a large enterprise environment.
• Graduation or equivalent degree is mandatory.

Job Title: Field service Agent

Skills: Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment, Pix boot, SCCM/ intune, Active Directory 360 issues, autopilot

Experience: 2-3 Years

Location: McLean, VA

Job Type: Contract

We at Coforge are hiring for Field service Agent with the following skills:

• Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc.
• Should have over 4 years of experience in Deskside support.
• Imaging using Pix boot, SCCM/ intune.
• Experience in resolving Active Directory 360 issues.
• Experience with Bitlocker, MFA & Google DUO.
• Experience with autopilot.
• Experience in resolving Level 1 / Level 2 password, access & general laptop issues.
• Must have experience in supporting hybrid/Remote users in a large enterprise environment.

• Role: Test Manager.
• Skills: Selenium, Java
• Experience: 14 +years.
• Location: Newton MA

We are seeking a seasoned Test Manager to lead and deliver complex programs across enterprise environments. The ideal candidate will have extensive experience with the full testing lifecycle, from planning to execution and closure.

Key Responsibilities:

• Lead the full testing lifecycle, from planning to execution and closure.
• Collaborate with cross-functional teams to define and implement test strategies.
• Coordinate with offshore QA teams to ensure alignment and timely delivery.
• Review and validate test cases, scripts, and automation frameworks.
• Manage defect tracking and resolution processes.
• Prepare and deliver presentations on test progress, metrics, and outcomes.
• Ensure adherence to QA standards and best practices.
• Mentor junior QA staff and promote continuous improvement.
• Lead and manage overall testing activities
• Coordinate closely with Business teams and technical implementation teams
• Oversee validation of interfaces and images from BH center cameras, which are a key component of the E2E application testing workflow

Required Skills & Qualifications:

• Bachelor’s degree in computer science, IT, or related field.

Experience:

• Strong background in creating comprehensive project test plans and managing end‑to‑end test execution

Job Title: Sr. Data Architect

Skills: AWS, Snowflake, python, Data warehousing

Experience: 12+ years

Location: Raleigh, NC/ Greensboro, NC (Hybrid)

Duration: Fulltime

We at Coforge are hiring Snowflake Certified Data Architect with the following skillset :

• Minimum 12 years of experience in Data Engineering and Architecture.

• Proven expertise in Snowflake data platform – architecture, performance tuning, and security.

• Strong hands-on experience with AWS services (S3, Lambda, Glue, Redshift, etc.).

• Proficiency in PySpark and Python for data processing and transformation.

• Experience with DBT or Coalesce for data transformation and orchestration.

• Deep understanding of Data Warehousing concepts, especially Data Vault modeling.

• Demonstrated experience in leading and managing offshore teams.

• Excellent communication and stakeholder management skills.

Preferred Qualifications:

• Snowflake certification(s) (e.g., SnowPro Core or Advanced Architect).

• Experience with CI/CD pipelines and DevOps practices in data engineering.

• Familiarity with data cataloguing and governance tools.

Job Title / Role: Program Manager

Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.

Experience: 15+

Location: Windsor, CT

Shift: General.

Mode: On-Site.

We at Coforge are seeking “Program Manager” with the following skill set:

• The Program Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
• This role requires a proactive leader who can balance commercial objectives with operational excellence.

Key Responsibilities:

• Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
• Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
• Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
• Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
• Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
• Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
• Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
• Required Skills and Competencies Proven track record of consistently delivering and growing client revenue streams.
• Strong financial acumen with experience managing profit margins in client-facing operations.
• Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
• Demonstrated ability to reduce attrition through engagement strategies and retention planning.
• Excellent communication, negotiation, and relationship-building skills.
• Analytical mindset with a data-driven approach to decision-making and continuous improvement.

• Seniority Level
• Director
• Industry
• IT Services and IT Consulting
• Medical Equipment Manufacturing
• Employment Type
• Full-time
• Job Functions
• Project Management
• Skills
• Global Account Development
• Service Delivery
• Global Delivery
• Client Services
• Project Delivery
• Customer Engagement
• Customer Satisfaction (CSAT)
• Stakeholder Engagement
• Client Relations
• Account Management

Job Title: Duckcreek Policy Developer

Skills: Duckcreek, Policy, Express, ManuScript

Experience: 7+ years

Location: Utica, NY (Hybrid)

Duration: Fulltime

We at Coforge are hiring Duckcreek Policy Developer with the following skillset :

• Thorough understanding of Duck Creek Policy Administration and/or Billing: including all components (Author, Product Studio, Express, Server, User Admin, TransACT).
• Ability to work with clients and team members to understand and interpret business requirements Development of custom.
• Duck Creek solutions via ManuScript configuration.
• Assist the project team in the planning and design approaches such that the future capabilities meet the functional and technical strategies of the client.

Role: Customer Service Representative

Key Skills: Customer Service, call center, customer support, customer experience via phone.

Experience: 3+ years

Location: Augusta, GA

Mode of Hire: Full Time

We at Coforge are hiring Customer Service Representative with the following skillset:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.

Job Title: Call Center Team Lead

Skills: Lead, mentor, and coach Insurance Verification, Call Center

Experience: 5-8 Years

Location: Augusta, GA

Job Type: Fulltime

We at Coforge are hiring for Call Center Team Lead with the following skills:

• Lead, mentor, and coach Insurance Verification Specialists to achieve performance goals and maintain high-quality work output.
• Oversee daily workflows and actively manage call queues, reallocating resources during peak volumes or staffing shortages.
• Assist team members with escalated calls, providing support and ensuring timely issue resolution.
• Monitor team adherence to procedures, productivity expectations, and service-level requirements.
• Previous experience in insurance verification, customer service, or call center operations.
• Prior leadership or team lead experience strongly preferred.
• Excellent communication, coaching, and problem‑solving skills.
• Strong decision‑making abilities with experience guiding teams through change.
• Ability to handle escalations and manage multiple call queues effectively.
• Proficiency in insurance verification systems, portals, and general call center tools.
• Maintain professional working relationships with internal departments, agents, carriers, and lender clients.
• Participate in client meetings or operational discussions to support business needs.
• Assist leadership in preparing reports, tracking KPIs, and presenting performance updates.

Role: Java Solution engineer Architect

Skills: Core Java, Azure (Public Cloud), AI-assisted development tools (GitHub Copilot, etc.)

Experience: 15 + Years

Location: Chicago

We are seeking a highly skilled and experienced Java Solution engineer Architect who brings more than traditional development capability—someone with a core engineering mindset, strong independent problem‑solving skills, and the ability to influence and uplevel an existing team. This role is central to our transformation journey to modernize legacy systems and move toward an autopilot engineering model. The ideal candidate is not an “order-taker” but a Better Engineer—someone who can diagnose issues, architect solutions, and drive modernization without needing step-by-step direction.

Job Description:

Tech Stack: Core Java, Azure (Public Cloud), AI-assisted development tools (GitHub Copilot, etc.)

Transformation & Coaching

• Assessment & Roadmap Creation:
• Evaluate the current technology landscape, identify gaps, and shape the transformation roadmap for modernization.
• Culture Change Agent:
• Break entrenched “comfort zone” patterns across a team with 10+ year legacy experience.
• Mentor team members and interns on modern engineering practices, automation-first thinking, and cloud-native principles.
• AI Adoption Leader:
• Promote and operationalize the use of GitHub Copilot and other AI tools for:
• Unit test generation
• Code reviews & optimization
• Issue impact diagnosis
• Development efficiency

Technical Leadership & Delivery

• Self-Sufficient Execution:
• Build systems independently without needing detailed “how-to” instructions. Should naturally handle engineering essentials such as timeouts, retries, dead letter queues, error handling, and resiliency patterns.
• Hands-on Development:
• Write high‑quality Java code while enhancing CI/CD pipelines, improving automated testing, and increasing code coverage.
• Cloud & Infrastructure Ownership:
• Drive Azure-related engineering tasks including IAM, horizontal/vertical scaling, monitoring, and Infrastructure-as-Code (Terraform).
• Operate with a philosophy of application teams owning their infrastructure.

Operational Excellence

• Documentation & Knowledge Sharing:
• Transition knowledge from individuals to scalable, documented, and automated processes; establish best practices and engineering playbooks.
• Resiliency & Scalability Engineering:
• Architect broadly stable systems that minimize production issues and increase platform reliability.

Role: Oracle ERP Test Manager

Skills: Oracle Cloud ERP Finance (GL, AP, AR, FA, CM, COA, P2P, O2C) and SCM (Inventory, Procurement, Order Management, Manufacturing) Data Migration, Releases

Experience: 12+ Years

Location: Houston TX.

We are Seeking the Oracle ERP Test Manager will lead end-to-end testing for Oracle Cloud ERP programs (Finance and/or SCM), acting as the primary client-facing and vendor-facing test leader. The role is responsible for shaping the test strategy, governing SIT/UAT/OAT, orchestrating multi-vendor delivery, ensuring traceability and compliance (e.g., SOX where applicable), and delivering high-quality releases through risk-based testing and measurable KPIs. This is an onsite leadership role working closely with client stakeholders and coordinating offshore QE teams.

Key Responsibilities

Test Leadership & Governance

• Own the Test Strategy, Test Plan, and Quality Governance across ERP tracks (Finance, SCM, Integrations, Reporting).
• Establish and run test governance forums: daily stand-ups, defect triage, go/no-go gates, release readiness meetings.
• Define entry/exit criteria, risk-based test scope, and traceability from requirements → test cases → defects → release notes.
• Set up RACI, test calendar, and QA checkpoints across SIT, UAT, OAT, regression, and cutover validations.

Client & Vendor Management

• Serve as the single point of contact for client QA leadership; ensure transparent communication and expectation management.
• Coordinate with system integrators (SI), third-party vendors, and internal product teams on dependencies, environments, and fixes.
• Drive defect SLAs, cross-team ownership, and escalation management; present progress/KPIs to executive stakeholders.
• Align test scope with contractual obligations, SOW, and project milestones.

Functional & Integration Testing

• Oversee testing across Finance (GL, AP, AR, FA, CM, COA, P2P, O2C) and SCM (Inventory, Procurement, Order Management, Manufacturing).
• Plan and lead E2E business process validations spanning Oracle ERP and boundary systems (e.g., CRM, WMS/TMS/OTM, Banking, Tax, Reporting).
• Govern API/OIC integration testing, data migration/reconciliation, reporting/BI verification, and cutover readiness.

Non-Functional & Automation

• Define regression automation strategy (e.g., Tosca, Selenium/WebdriverIO, TestComplete) and integrate into CI/CD (e.g., Jenkins, GitHub Actions).
• Oversee performance testing scope (critical flows, SLA validation) and environment/instrumentation readiness.
• Ensure security, audit, and compliance checks (SOX/ITGC where applicable) are embedded in the test process.

Planning, Environments & Data

• Build detailed test schedules, resource plans, and environment usage plans (SIT/UAT/Pre-Prod).
• Establish test data strategy (masking/subsetting/synthetic), test data refresh cycles, and data governance.

Reporting & Metrics

• Publish daily/weekly dashboards: coverage, pass rate, defect density/leakage/severity aging, DRE, trend analysis, and risk register updates.
• Produce go-live quality sign-offs, test summary reports, and post-implementation validation plans.

Required Skills & Qualifications

Must-Have

• Strong Oracle Cloud ERP testing leadership across Finance and/or SCM with integration-heavy landscapes.
• Proven client-facing and vendor management experience in multi-vendor delivery environments.
• Deep understanding of E2E business processes: P2P/PTP, O2C/OTC, R2R, PTM, Inventory & Costing; exposure to COA design.
• Hands-on oversight of SIT, UAT, OAT, cutover testing, and hypercare.
• Experience with integration middleware (e.g., Oracle Integration Cloud/OIC, REST/SOAP APIs, flat-file/EDIs).
• Tools: Jira/Azure DevOps/ALM, Zephyr/Xray, Confluence, Jenkins/GitHub, SQL for validation, Tosca/Selenium (governance level).
• Strong defect triage, risk management, and executive reporting skills.
• Excellent communication, stakeholder management, and documentation skills.

Nice-to-Have

• Exposure to OTM, WMS, CRM, tax engines (e.g., Vertex), Banking integrations, Reporting/BI (OTBI, BIP).
• SOX/ITGC testing experience; understanding of change management and segregation of duties.
• Certifications: Oracle Cloud ERP, PMP/PRINCE2, PSM/CSM, ISTQB Test Manager.
• Experience with service virtualization, data masking, test environment management.

Key Deliverables

• Master Test Strategy & Test Plan with risk-based scope.
• Traceability Matrix (requirements → test cases → defects → releases).
• SIT/UAT/Test Completion Reports, Go/No-Go recommendations, and hypercare validation plan.
• Automation coverage map, regression suite, and CI execution reports.
• Quality dashboards and executive steering readouts.

KPIs & Success Metrics

• Defect Leakage (to UAT/Production) within agreed thresholds.
• Test Coverage (Requirements, E2E business processes, Integrations, Compliance).
• Defect SLA adherence & aging; % of critical defects resolved by gate.
• Release Readiness: entry/exit compliance, risk burndown trend.
• Automation ROI: % regression automated, cycle time savings, stability.
• Stakeholder Satisfaction (CSAT) and audit/compliance pass rates.