Remote Access Vpn Example Jobs in Usa

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Company Description

PG Forsta is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission:

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values:

To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship:Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.
• Success starts with me:Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.
• Commit to learning:Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate:We challenge the status quo with creativity and innovation as our true north.
• Better together:We check our egos at the door. We work together, so we win together.

We are seeking a Staff Network Engineer (Team Lead) to serve as the senior technical anchor and day-to-day leader for our Network Engineering function. This role blends deep technical expertise with operational leadership-driving architecture, reliability, compliance, and performance across a modern hybrid cloud environment spanning AWS, Azure, and enterprise on-prem infrastructure.

The ideal candidate is a highly skilled network engineer who thrives in complex environments, enjoys owning critical network services, and can provide technical leadership, prioritization, and mentorship to a small but capable team. This role is hands-on, fast-paced, and directly tied to our cloud migration, acquisition integrations, and overall platform modernization.

What You'll Do

Technical Leadership & Architecture

• Serve as the lead engineer responsible for designing, building, and maintaining secure, scalable enterprise network infrastructure across hybrid cloud and data center environments.
• Architect and support complex routing, switching, firewalling, VPN, and load-balancing solutions using Cisco, FortiGate, F5, Cloudflare, and Azure/AWS native controls.
• Lead the networking components of cloud migrations, landing zones, hybrid connectivity, and acquisition integrations.
• Establish engineering standards for network architecture, automation, segmentation, and operational excellence.

Operational Ownership & Reliability

• Lead troubleshooting and root cause analysis for high-severity incidents, ensuring durable fixes and proactive risk reduction.
• Develop and maintain monitoring, observability, and alerting using LogicMonitor and cloud-native tools.
• Build and maintain SOPs, runbooks, configuration standards, and knowledge-base materials to support operational consistency.

Security, Compliance & Audit Support

• Maintain secure configurations aligned with Zero Trust principles, segmentation strategies, and firewall best practices.
• Participate in SOC2, HIPAA, HITRUST, and HITECH audits by preparing and submitting required network-related artifacts.
• Ensure strict adherence to change management-including reviewing, approving, and validating production changes.

Team Leadership & Collaboration

• Provide day-to-day technical direction, workload prioritization, and mentorship to Network Engineers and cross-functional partners.
• Collaborate with Cloud, Security, Infrastructure, and Architecture teams to deliver scalable, highly available solutions.
• Evaluate new technologies, drive continuous improvement, and influence long-term network strategy.

Required Qualifications (Must-Haves)

Candidates must demonstrate strong hands-on expertise in the following areas:

Core Networking & Infrastructure

• BGP and advanced routing protocols, and Cisco Switches
• Cisco Firewalls and FortiGate Firewalls
• VPN technologies (IPSec, policy-based and route-based)
• F5 Load Balancers (LTM/ASM)
• Cloudflare (WAF, CDN, network services)

Cloud Networking

• Azure: ExpressRoute, VNETs, routing, firewalls, hybrid connectivity
• AWS: VPC networking, Transit Gateway, routing, hybrid connectivity

Automation & Tooling

• Scripting (Python, PowerShell, Groovy)
• Configuration automation (Terraform/IaC experience is strongly preferred)

Governance & Compliance

• Experience supporting SOC2, HIPAA, HITRUST, HITECH
• Ability to prepare and submit artifacts during audits
• Experience participating in structured change management processes

Nice to Have

(Not required, but beneficial)

• FortiWeb (WAF)
• Scrum Master, ITIL, or project management background
• Jira / Confluence
• Terraform / IaC tooling
• Experience in M&A network integration
• Cloud networking certifications (Azure/AWS)
• Cisco, Fortinet, or similar industry certifications

Who You Are

You are a senior-level engineer who:

• Owns outcomes, not just tickets
• Excels in complex hybrid environments
• Balances hands-on engineering with day-to-day team leadership
• Is comfortable making architectural decisions with business impact
• Communicates clearly across engineering and non-technical teams

Operates with discipline, accountability, and integrity

Don't meet every single requirement?Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At PG Forsta we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs:

Press Ganey Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base salary for this position ranges from $110,000 to $140,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to base salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here:legal-privacy/

Job Description:

L1 Service Desk Analyst (5–6 Years Experience)

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

Role Overview

• Act as the first point of contact for all IT-related incidents, service requests, and user inquiries

• Deliver high-quality, customer-focused support across enterprise IT environments

• Ensure first-call resolution wherever possible and effective escalation when required

Key Responsibilities

• Provide Level 1 technical support via phone, email, chat, and self-service portal

• Log, categorize, prioritize, and resolve incidents and service requests in the ITSM tool

• Troubleshoot issues related to:

o Windows and macOS end-user devices

o Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)

o Active Directory (password resets, account unlocks, group access)

o VPN, network connectivity, Wi-Fi, and printer issues

• Perform initial diagnosis and resolution using knowledge articles and SOPs

• Escalate unresolved incidents to L2/L3 teams with accurate documentation

• Follow ITIL-based incident, request, and problem management processes

• Meet or exceed defined SLAs, OLAs, and KPIs (FCR, AHT, CSAT)

• Provide user communication and status updates throughout the ticket lifecycle

• Participate in shift handovers and knowledge sharing sessions

• Identify recurring issues and suggest improvements or automation opportunities

• Support new user onboarding/offboarding tasks as per SOPs

• Assist in major incident calls by handling communications and ticket updates

Technical Skills & Experience

• 5–6 years of experience in an Enterprise IT Service Desk / End User Support role

• Strong hands-on experience with:

o Windows 10/11 and macOS

o Microsoft 365 & Teams administration basics

o Active Directory and Azure AD fundamentals

o Basic networking concepts (DNS, DHCP, TCP/IP, VPN)

• Experience with ITSM tools such as ServiceNow, Freshservice, ManageEngine, or similar

• Familiarity with remote support tools and endpoint management solutions

• Exposure to VDI, MFA, and endpoint security tools is a plus

Process & Compliance

• Good understanding of ITIL v3 / ITIL 4 processes

• Adherence to security, compliance, and access control policies

• Experience working in SLA-driven, 24×7 or shift-based environments

NOTE: Candidate must speak both English and Spanish

Resource required in Minneapolis who can travel if needed or at least once a week

Start- immediate

full time remote - with ability to travel if needed or can go to Sleepy Eye once a week.

Duration-1 year

• Windows Server Administration: Install, configure, harden, patch, and maintain Windows Server (AD DS, DNS, DHCP, Group Policy, file/print services, and server roles/features). Perform regular backup/restore tests and capacity planning.
• Virtualization (VMware ESXi): Manage ESXi hosts and clusters, vCenter, resource pools, templates, snapshots, VM provisioning, and lifecycle. Monitor performance, remediate host/VM issues, and maintain HA/DRS configuration.
• Cisco Network (Switches/APs/Firewalls): Configure and support Cisco switches (Layer 2/Layer 3), wireless access points/controllers, and firewalls including VLANs, STP, trunking, routing, ACLs, NAT, VPN, QoS, and segmentation. Collaborate on network designs that prioritize resilience, security, and scalability.
• Layer 3 Support: Act as an escalation point for complex incidents and service requests across servers, virtualization, and network domains. Lead troubleshooting, perform root cause analysis, and recommend corrective/preventive actions.
• Monitoring & Alerting: Maintain and tune system and network monitoring, logs, and alerting. Proactively identify performance bottlenecks, capacity constraints, and security anomalies.
• Security & Compliance: Implement and maintain security baselines, patch management, endpoint protection, firewall policies, identity and access controls, and least privilege standards. Assist with audit readiness and documentation.
• Backup/DR/BCP: Administer backup jobs, conduct periodic recovery drills, and support disaster recovery/BCP activities for on prem workloads and critical applications.
• Change Management: Prepare implementation plans, risk assessments, and rollback procedures. Coordinate maintenance windows and communicate planned downtime to stakeholders.
• Documentation: Create and maintain accurate configuration records, network/server diagrams, inventory, runbooks, standard operating procedures, and access credentials management.
• Vendor & MSP Coordination: Work with vendors and managed service providers to troubleshoot issues, schedule upgrades, and evaluate solutions.
• Continuous Improvement: Identify opportunities to simplify, automate, and standardize infrastructure operations; contribute to technology roadmaps and lifecycle refresh plans.
• Maintain highest level of confidentiality with company information at all times.

• Windows Server Administration: Install, configure, harden, patch, and maintain Windows Server (AD DS, DNS, DHCP, Group Policy, file/print services, and server roles/features). Perform regular backup/restore tests and capacity planning.
• Virtualization (VMware ESXi): Manage ESXi hosts and clusters, vCenter, resource pools, templates, snapshots, VM provisioning, and lifecycle. Monitor performance, remediate host/VM issues, and maintain HA/DRS configuration.
• Cisco Network (Switches/APs/Firewalls): Configure and support Cisco switches (Layer 2/Layer 3), wireless access points/controllers, and firewalls including VLANs, STP, trunking, routing, ACLs, NAT, VPN, QoS, and segmentation. Collaborate on network designs that prioritize resilience, security, and scalability.
• Layer 3 Support: Act as an escalation point for complex incidents and service requests across servers, virtualization, and network domains. Lead troubleshooting, perform root cause analysis, and recommend corrective/preventive actions.
• Monitoring & Alerting: Maintain and tune system and network monitoring, logs, and alerting. Proactively identify performance bottlenecks, capacity constraints, and security anomalies.
• Security & Compliance: Implement and maintain security baselines, patch management, endpoint protection, firewall policies, identity and access controls, and least privilege standards. Assist with audit readiness and documentation.
• Backup/DR/BCP: Administer backup jobs, conduct periodic recovery drills, and support disaster recovery/BCP activities for on prem workloads and critical applications.
• Change Management: Prepare implementation plans, risk assessments, and rollback procedures. Coordinate maintenance windows and communicate planned downtime to stakeholders.
• Documentation: Create and maintain accurate configuration records, network/server diagrams, inventory, runbooks, standard operating procedures, and access credentials management.
• Vendor & MSP Coordination: Work with vendors and managed service providers to troubleshoot issues, schedule upgrades, and evaluate solutions.
• Continuous Improvement: Identify opportunities to simplify, automate, and standardize infrastructure operations; contribute to technology roadmaps and lifecycle refresh plans.
• Maintain highest level of confidentiality with company information at all times.

Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
• Help monitor and maintain CLS performance, availability, and capacity.
• Help maintain application container images.
• Offer solutions for ingestion of logs to Splunk via cloud native solutions.
• Maintain all infrastructure as code.
• Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
• Maintain CI/CD pipelines for configuration deployments to applications.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
• Participate in a rotating on call schedule and weekly off hours maintenance.

• Splunk certification required***
• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)

• Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.

• Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.

• Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk

• Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).

• Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).

• One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.

• Knowledge of enterprise logging, with a focus on security event logging.

• Solid understanding of cloud concepts, either using Azure or AWS semantics.

• Experience in one or more of the VAECOT suite of tools, shown below:

VAEC Operational Tools (VAECOT)

Some experience in one or more of the following tools:

Third party tools

* Application Performance Monitoring: Dynatrace, AppDynamics

* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify

* Cloud Governance: Turbot

* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub

* Containerization: Red Hat OpenShift

* Migration: CloudKey, Version One

* Reporting: Apptio

Cloud Service Provider (CSP) Operational Tools Tools/Services

* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact

* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch

* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield

* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup

* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)

* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal

* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall

* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup

RN Supervisor Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the RN Supervisor today! The RN Supervisor JOB PURPOSE/SUMMARY Summary of position/ role of team : The Nurse Supervisor will provide administrative and clinical oversight of all assigned nursing staff throughout the Center's crisis and residential programming.

Responsible for the supervision, training, and oversite of all assigned crisis and residential nursing staff across the Center.

Oversees scheduling and program needs in the designated crisis and residential programming.

Other duties include onboarding, and development of newly hired RNs, assisting the Medical Directors with ensuring the delivery and oversight of psychiatric care to patients involved in medication services provided at the Center's crisis and residential programming.

Work closely with a team of nurses, providers and Directors to address other related clinical and administrative needs.

Oversees the quality of nursing services and ensures that quality and appropriate care is being provided.

Provide direct clinical services under HRMC protocols.

An essential job function is a reliable and on site, with regular attendance or whatever the job requires.

TYPICAL WORKING CONDITIONS/ENVIRONMENT The Nurse Supervisor will work throughout the Center in all the designated crisis and residential programs on an as-needed basis, but will not be working in the community.

The Nurse Supervisor is expected to cover any open shift if coverage is unavailable.

JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises.

Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

1.

Supervise and manage members of nursing crisis and residential programs.

Oversees the recruitment and onboarding of nursing staff.

Oversees training expectations for nursing staff.

Provides supervision for assigned Nurse Managers.

Provide regular feedback to Nurse Managers regarding their proficiency and performance.

Oversees nursing coverage, scheduling, and on-call systems.

Provide coverage for any open shifts if unable to obtain coverage.

Rotates on-call schedules and cover all shifts if unable to obtain coverage.

Manage timesheets and leave request for assigned staff members.

2.

Lead by example.

Address disciplinary issues, to include progressive disciplinary action if needed in a timely fashion.

Display superior emotional adjustment and stability with a non- reactive and non-judgmental attitude to crisis.

Display ability to implement change in a reluctant environment as needed.

Demonstrate effective delegation as needed.

Foster relationships with external stakeholders including nursing agencies and local universities.

3.

Works in a multi-disciplinary team approach to meet the clinical needs of patients.

Represents the Center in a professional manner.

Attend and participate in meetings and on committees as designated.

Provide emergency coverage as needed.

Rotate on-call with nursing staff Collaborate with management and other team members around patient care to deliver high quality services.

Assist with monitoring productivity requirements.

4.

Completes all documentation in compliance with CARF and HRMC standards Completes and signs all documentation for each client prior to end of shift.

Respond to all flags, emails, and voicemails from other clinical staff by end of shift.

The RN is to return calls within 15 minutes.

Document administered medications in the EMAR.

Document clinical services provided in the medical record on same day as service provided clearly and concisely.

5.

Completion of required HRMC training to maintain status as credentialed provider.

Maintain an active RN license in the state of Tennessee in accordance with the state guidelines Complete any Center Required Self-Directed Learning or Training Modules in the required time frames.

Complete First Aid, CPR, and HWC trainings within the required time frames.

Schedule: The Nurse Supervisor is expected to fulfill the agreed upon hours when hired.

Unless otherwise approved, the Nurse Supervisor is expected to be present on-site from 8am-5pm and is expected to complete 8 hours of clinical work per week which may include nights, weekends, and holidays pending coverage needs.

Must be flexible with scheduling as the Nurse Supervisor will rotate being on call and is expected to cover open shifts on a PRN basis.

All other scheduling arrangements are approved on a case-by-case basis.

Travel : Must possess a valid Tennessee Driver's License.

This position requires utilizing a personal vehicle to conduct Center business.

Maintaining a dependable vehicle and certified driver status is a condition of employment.

The Nurse Supervisor may have to travel between clinics/programs at times, and may be required to travel for any supervision or scheduled meetings.

There is no overnight travel and clients will not be transported.

Equipment/Technical Competency : Basic computer skills required (EMR, Excel, Word, etc.).

Must be familiar with EMRs and telehealth services as telehealth services may be offered as part of the service delivery.

Equipment/Technology: The Nurse Supervisor will receive a center issued cellphone and laptop.

The Nurse Supervisor will need access to e-mail, Athena Health (EMR), Drs.

First, access to I & U Drives, and VPN (remote) access.

The Nurse Supervisor will also need to be issued a P-card.

QUALIFICATIONS
- RN Supervisor Experience / Knowledge: 5-7 years of psychiatric nursing post-graduation is required.

Prior inpatient psychiatric hospital experience is preferred.

Prior supervisory experience is preferred.

Should possess sound knowledge of state regulations and best practice guidelines, psychiatric medications, mental health diagnoses, treatment modalities and interventions.

Must have the ability to present professionally, work within a team format, exercise sound clinical judgment under pressure, communicate effectively (both orally and written), possess good time management and organizational skills.

Experience with interdisciplinary collaboration and care coordination preferred.

Knowledge of HIPAA, confidentiality and patient centered practice approach required.

Education / License : Must have graduated from an accredited school of nursing and possess a Bachelor's degree in nursing.

Master's degree in nursing administration or leadership is preferred.

Must be actively licensed as a Registered Nurse in the state of Tennessee.

American Nursing Association certification as a Psychiatric Mental Health Nurse preferred.

Physical/Emotional/Social
- Skills/Abilities: Staff must complete and maintain First-Aid and CPR trainings within the required time frames.

The Nurse Supervisor must complete the full Handle With Care Trainings as indicated.

Some exposure to biological hazards and unpleasant odors.

Hearing of normal and soft tones.

Close eye work.

Lifting up to 50 lbs.

Pushing/pulling up to 150 lbs.

Frequent sitting, standing, walking, bending, stooping, and reaching.

This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking.

Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer.

The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Employment is contingent upon clean drug screen, background check, and driving record.

Additionally, certain programs are subject to TB Screening and/or testing.

Bilingual applicants are encouraged to apply.

PI0e4b82a17e63-25448-39686731

We are Foursys, a multinational consultancy specializing in technology and innovation, with operations in Brazil, the United States, and Europe. We combine technical excellence with a strategic mindset, always focused on delivering real value to our clients. Quality in delivery is a non‑negotiable principle.

Job Description :

Elaborate, Plan, and Implement new network and telecom carriers (Verizon/Comcast/Cogent) using different access

infrastructure for internet backbone (AS - Autonomous System), increase availability by allowing a better control in BGP

(iBGP/eBGP) and OSPF, management, and load sharing of internet traffic with multiple devices from different vendors

(Router, Firewall and Load balancer).

Network Engineer responsible for designing and implementation of the new acquiring and digital banking network for

Safrapay US. Plan and coordinate the actions that refers to the network involving external partners such as VISA,

Mastercard, Amex, Discover, Jack Henry, Fiserv, Salesforce, Feedzai, among others. Be compliant with data security

required by PCI Industry and OCC standards. Ensure high availability, resilience, and low latency.

Network Engineer responsible for designing and implementation of the High-Level Design (LLD) and Low-Level Design (LLD)

of Safrapay US infrastructure on Cloud and On-Primes Datacenters in 5 different locations and over than 200 devices.

Elaborate, Plan, and Implement new telecom carriers using different access infrastructure for internet backbone (AS -

Autonomous System), increase availability by allowing a better control in BGP (iBGP/eBGP), management, and load sharing

of internet traffic with multiple devices from different vendors (Router, Firewall and Load balancer).

Responsible for the architecture and management of routers, switches, and firewalls in private network, VPN, VRF, NAT,

HSRP and NLB) in different segments of access (Card Schemes Network, Payments Network and Corporate Partners, using

BGP and OSPF on LAN and WAN networks.

Implement Security / Hardening (PCI Industry and OCC) according to Rules, Vulnerability Analysis, and Compliance on

Devices such as (Route/Switch), Firewall (Fortigate and Firepower) and Load Balancer (BIGIP/F5).

HCLTech is looking for a highly talented and self-motivated Solace Developer to join it in advancing the technological world through innovation and creativity.

Job Title: Solace Developer

Position Type: Full-time

Job ID:81876

Location: Chicago, IL

Job Description: We are seeking an experienced Solace Developer with 5-10 years of hands-on experience in publishing and consuming messages and integrating with partner ecosystems by building and optimizing messaging solutions using Solace technologies.

Experience

• Design, develop, and manage messaging solutions using Solace PubSub+ to enable efficient and reliable event-driven architecture.
• Publish, consume, and manage high-volume messages with experience in both point-to-point and publish-subscribe messaging patterns.
• Integrate Solace messaging platforms with various partner ecosystems, ensuring seamless data exchange between systems.
• Implement and optimize message routing, topic hierarchies, and subscription management to meet business requirements.
• Develop and troubleshoot complex message flows, including setting up queues, VPNs, and durable subscriptions.
• Monitor and tune Solace environments to ensure high availability, performance, and scalability.
• Work on secure messaging solutions, including authentication, encryption, and access controls to protect sensitive data.
• Work on secure messaging solutions, including authentication, encryption, and access controls to protect sensitive data.
• Collaborate with cross-functional teams to gather requirements, design solutions, and support integration projects.
• Conduct performance testing and capacity planning to ensure the messaging infrastructure can handle large-scale environments.
• Provide technical guidance, best practices, and mentoring to junior developers and team members.

Mandatory Skill: Reach ability and Availability are two important factors for this position. Please convey this to resource.

Pay and Benefits

Pay Range Minimum: $69000/Annual

Pay Range Maximum: $177000/ Annual

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Hiring: Technical Program Manager (Zscaler) – Remote

We are looking for an experienced Technical Program Manager (TPM) with strong expertise in Zscaler technologies to lead security programs and support enterprise Zero Trust initiatives.

Location: Pawtucket, RI (Remote option available)

Duration: 6 Months

Key Responsibilities

• Lead end to end delivery of Zscaler related programs aligned with business objectives

• Manage program roadmap, timelines, risks, and stakeholder communication

• Oversee deployment and integration of Zscaler solutions across enterprise environments

• Ensure compliance with security standards and regulatory requirements

• Partner with IT, Security, and business teams to drive Zero Trust initiatives

Required Skills

• 7+ years experience in Technical Program Management or Cybersecurity leadership

• Strong hands on experience with Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA)

• Solid understanding of Zero Trust architecture, IAM, and cloud security

• Knowledge of networking concepts such as VPN, proxy, and firewalls

• Strong communication and stakeholder management skills

Preferred

• Certifications such as CISM, CISSP, PMP, or Zscaler Certified Professional

• Experience with AWS, Azure, or GCP and DevSecOps practices

Position - Network Architect

Location: Denver, CO (Hybrid)

Long Term Contract

Unable to provide sponsorship for this role.

Job Description:

As a Network Architect, you will be responsible for the strategic design, planning, and security of our organization's network infrastructure. You will oversee the integration of advanced technologies to support the demands of both our on-premise data centers and cloud services, ensuring a resilient, scalable, and highly secure network.

Responsibilities

• Lead the design and development of network architectures, roadmaps, and technical specifications for enterprise-level networks, encompassing on-premise data centers and hybrid cloud environments.
• Serve as the subject matter expert for all network-related technologies, providing technical leadership and guidance to engineering and operations teams.
• Evaluate, recommend, and integrate new technologies such as Software-Defined Networking (SDN) and Software-Defined Wide Area Networking (SD-WAN) to improve network agility and efficiency.
• Design and implement robust network security solutions, including the configuration of firewalls, intrusion detection/prevention systems (IDS/IPS), and other security fabric components.
• Manage network segmentation and isolation strategies to protect sensitive data and critical systems, ensuring compliance with security standards.
• Design and manage network load-balancing solutions to ensure high availability, optimal performance, and efficient traffic distribution across the network.
• Oversee the implementation of routing and switching protocols (e.g., OSPF, BGP) to ensure network stability, performance, and scalability across multi-site and global environments.
• Ensure the design of secure interconnectivity between on-premise infrastructure, cloud services (e.g., AWS, Azure), and remote access points.
• Develop comprehensive network documentation, including diagrams, topologies, and implementation plans, and provide ongoing support and troubleshooting for complex network issues.
• Collaborate with cross-functional teams, including cybersecurity, cloud engineering, and application development, to align network architecture with business goals and security requirements.
• Stay current on emerging networking and security trends, technologies, and best practices to drive continuous improvement and innovation.

Required skills and qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 10+ years of progressive experience in network engineering, with at least 5 years in a network architect role designing enterprise-level networks.
• Expert-level knowledge and hands-on experience with routing and switching protocols and configuration (e.g., Cisco, Juniper).
• Extensive experience with network security technologies, including firewalls (e.g., Palo Alto, Check Point), IDS/IPS, and VPNs.
• Proven experience in architecting and implementing secure solutions for on-premise and cloud (IaaS/PaaS) environments.
• Strong knowledge of Software-Defined Networking (SDN) principles and practical experience with SDN technologies.
• Expertise in designing and managing load-balancing systems for high-traffic applications.
• Experience with network modeling, capacity planning, and performance analysis.
• Excellent analytical, problem-solving, and communication skills.
• Relevant industry certifications (e.g., CCNP, CCIE, AWS Certified Advanced Networking, Azure Network Engineer Associate) are highly desirable.

Overview

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Key Responsibilities

Digital Print Technology

• Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
• Secure the digital print technologies with company endpoint protection
• Install and maintain Zebra scanning and printing technologies used in digital printing
• Support users of the Monster Digital Platform in all aspects of the plant operations

Network Infrastructure & Support

• Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
• Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
• Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
• Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

• Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
• Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
• Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
• Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

• Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
• Maintain comprehensive system and network documentation to ensure clear and efficient operations.
• Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
• Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
• Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

Project and Process Improvement

• Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
• Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
• Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
• Deploy corporate computers and related hardware.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT system administration and network support roles.
• Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
• Managing Microsoft Intune, Azure AD, and Entra ID
• Familiarity with email and endpoint security platforms
• Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

• Experience working in a manufacturing or industrial IT environment.
• Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
• Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong problem-solving and troubleshooting capabilities.
• Clear verbal and written communication, especially with non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on security and operational excellence.

WireCo is the strength behind the world's evolution, through deep legacy and forward thinking, we create premium ropes that inspire innovation without limits. Our global footprint includes manufacturing plants, distribution facilities, and research and development centers around the world.

WireCo offers a competitive wage, incentive programs, growth opportunities, and excellent benefits offerings for employees and their families. Benefits include paid time off, paid holidays, medical, dental and vision insurance, 401(k) retirement plan with generous company match, 100% company-paid life insurance, and 100% company-paid disability insurance.

For more information, check out our website at Description

The Help Desk Analyst is the first point of contact for internal users seeking technical assistance. This role is responsible for resolving hardware, software, and network issues while delivering excellent customer service. Ideal candidates will be detail-oriented, communicative, and able to thrive in a fast-paced environment supporting a diverse user base across a multi-site organization.

The Help Desk Analyst must exhibit the behaviors of the WireCo Business System (WBS):

• Teamwork - Fosters inclusion and encourages respectful debate.
• Accountability - Owns outcomes, learns from setbacks, and recognizes achievements.
• Self-Awareness - Reflects on strengths and growth areas, mindful of their impact on others.
• Noble Intent - Prioritizes integrity and collective success.
• Determined - Takes initiative and seeks solutions.
• Transparent - Embraces open, honest communication.
• Curious - Pursues knowledge and challenges the status quo

Duties & Responsibilities

• Provide Tier 1 support via phone, email, and ticketing system for desktops, laptops, printers, mobile devices, and common business applications
• Troubleshoot user issues related to Windows, MS Office, VPN, and network connectivity
• Document issues and resolutions in the service desk system, escalating when necessary
• Set up and configure new workstations, user accounts, and access permissions
• Assist with onboarding and offboarding processes, including asset tracking and account provisioning
• Coordinate with other IT team members to ensure timely issue resolution and project support
• Maintain a high level of professionalism and user satisfaction in all interactions
• Install hardware and software as needed
• Interfaces with users in support of moves, installs and schedules
• Support other Helpdesk activities as directed by management
• Ability to travel to Missouri locations and additional WireCo locations as needed
• Performs all other duties as assigned

Required Qualifications

• Associate's Degree in an IT-related field or equivalent combination of education and two years of IT work experience
• Proven problem-solving ability required, including the ability to perform fundamental diagnostic analysis involving the use of basic systems, networking, routing, and technical principles
• Must have good communication skills and the ability to effectively interact with end-users, co-workers, superiors, and others outside the company on a technical and non-technical basis
• Familiarity with IT Help Desk support software
• Must be detail-oriented and capable of producing clear and concise documentation
• Able to carry/move/lift 40 pounds of IT equipment between the sites

Preferred Qualifications

• Understanding DcLink best practices and functionality, including tranbuilder, device loader, forms, asynchronous business functions, and function tester
• Manufacturing process flow knowledge

Materials and Equipment Directly Used

• Standard office equipment, including computer, mouse, keyboard, telephone, multifunction copier

Additional Information

• Must be legally authorized to work in the United States without restriction
• An applicant must complete a satisfactory background check post-offer of employment. A criminal conviction will not be an automatic bar to employment.
• Must be willing and able to pass a post-offer drug screen and physical (if required)
• Must be 18 years of age or older
• Equal Opportunity Employer/Veterans/Disability

We are looking for an Enterprise Architect to join our team in support of a DoD customer in Alexandria, VA. The EA will provide high-level architectural expertise to managers and technical staff; develop architectural products and deliverables for the enterprise and operational business lines; Advise on selection of technological purchases with regards to processing, data storage, data access, networks, systems, and applications development; Advise of feasibility of potential future projects to management.

Responsibilities Include:

• 
  
• Provide actionable recommendations to resolve performance issues, enhance system capabilities, and proactively identify risks within production network equipment.
  
• Lead requirements development efforts by gathering, documenting, reviewing, consolidating, and refining functional and technical requirements in coordination with stakeholders.
  
• Facilitate and lead requirements review sessions and meetings to define networking requirements for assigned projects, including analysis of collected data.
  
• Provide input to the development of Technology Assessment Plans (TAPs)-including scope, objectives, configurations, technical approach, schedules, roles, and independent cost estimates-and produce After Action Reports (AARs) documenting methodologies, results, and recommendations.
  
• Produce formal recommendations and executive briefings outlining findings, strategy, and capability roadmaps, while coordinating overall technology planning and tracking implementation activities.
  
• Analyze industry and Government data on technology changes impacting the DISN and commercial telecommunications sector and provide preliminary design and implementation guidance to support strategic planning and decision-making. Areas include wireless technologies, IPv6 transition (NIPRNet/SIPRNet), NetOps and cyber defense (JTF-GNO), VoIP/DSN, VTC and streaming video, core system refreshes, and emerging standards aligned with DoD mandates.
  
• Provide SME engineering services to design, configure, test, implement, and sustain STIG-compliant network and security architectures, including NAC (802.1x), reverse proxy and load balancing, web filtering, DNS/DHCP/IPAM, VPN, wireless/IDS, VDI support, VoIP/VTC/streaming, Check Point firewalls and MDM, NMS tool suites, MPLS architecture, SATCOM support, and DR/COOP planning; perform Tier IV troubleshooting and produce required technical documentation (ECRs, ITRs, NSOs, AARs, test plans/reports, and as-built diagrams).
  
• Provide Cloud-certified SME engineering support for on-premises to Cloud migrations, coordinating with CSPs (e.g., Azure, AWS, Oracle, Google Cloud, MilCloud2) and facilitating integration with Secure Cloud Computing Architecture (SCCA) BCAP in multi-cloud environments.
  
• Develop and maintain Cloud migration documentation to ensure accurate knowledge management and configuration records.
  
• Engineer, implement, and sustain the Enterprise F5 Application Delivery Controllers (ADCs) supporting DoD DMZ, data center, and Cloud-hosted applications, including Tier 3 support and configuration of GTM (DNS), LTM, and APM modules in compliance with DISA STIGs and industry best practices.
  
• Implement F5 break-and-inspect capabilities to meet DISA Cloud security requirements and coordinate with CSPs and developers to establish Layer 7 health monitoring.
  
• Provide subject matter expertise to operations needed to perform root cause analysis and analysis regarding the effectiveness of the network solutions currently under consideration.
  
• Provide consultation through one-on-one interaction with team members to provide information, insight, and advice, customized for the unique and changing needs of business, including opportunities in growing information technology business. This consulting shall also include briefings to personnel on industry trends.
  
• Addressing ongoing questions about published service deliverables, identifying partnerships and industry networking opportunities, and interpreting forecasts and research to inform the government's business decisions.
  

Required Skills, Qualifications and Experience:

• 
  
• Minimum Requirement:
  
  • 
    
  • Eight years of relevant experience
    
  
  
  
• Certification Requirements:
  
  • 
    
  • DoD Approved 8570 Baseline Certification: Category IAT Level III (CCNP Security, CASP+ CE, CISSP, CISA, GCED, GCIH)
    
  • Computing Environment Certifications:
    
    • 
      
    • Cisco Certified Internetwork Expert (CCIE) Enterprise Infrastructure and experience with Firewalls is also required.
      
    • Preferred additional certifications: Check Point Certified Security Administrator (CCSA) or higher-level certification, Check Point Certified Security Expert (CCSE)
      
    
    
    
  
  
  
• Clearance Requirement:
  
  • 
    
  • This position requires a SECRET with a Tier 5 investigation
    
  
  
  

Preferred Qualifications:

• 
  
• Check Point Certified Security Administrator (CCSA) or higher-level certification, Check Point Certified Security Expert (CCSE)
  

Compensation: $150,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

Senior Software Engineer – Deployment & Reliability (Digital Pathology / Medical Imaging)

A fast-growing technology company operating in the digital pathology and medical imaging space is seeking a Senior Software Engineer to support the deployment, configuration, and long-term reliability of advanced imaging and AI-driven software systems.

This role sits at the intersection of software deployment, infrastructure engineering, and site reliability, ensuring complex software platforms are successfully installed, integrated with customer IT environments, and maintained at high levels of performance and stability.

You will work closely with engineering, customer support, and monitoring teams to ensure a smooth transition from system deployment to ongoing operational support while contributing to improvements that make deployments more scalable and reliable over time.

Key Responsibilities

Deployment & Configuration

• Lead end-to-end deployments of imaging, AI, and data management software systems at customer environments
• Configure and integrate servers, clusters, and storage systems within hospital or laboratory IT infrastructures
• Work with networking, authentication, storage, and security configurations to ensure successful installations
• Collaborate with field engineering teams during system installation and commissioning
• Develop standardized deployment playbooks, documentation, and validation checklists

System Reliability & Upgrades

• Manage software version rollouts, upgrades, and patching across deployed customer environments
• Work with monitoring and observability teams to track system performance and health
• Troubleshoot complex issues across multi-component systems including imaging software, AI inference pipelines, and storage layers
• Improve automation around upgrades, rollbacks, and maintenance processes

Engineering Collaboration & Continuous Improvement

• Identify recurring deployment or performance challenges and work with R&D teams to design long-term solutions
• Provide structured feedback from field deployments to improve product architecture and deployment workflows
• Validate new deployment tools, frameworks, and configuration approaches prior to wider rollout
• Contribute to improving the scalability and resilience of the overall platform

Customer IT & Cross-Functional Collaboration

• Serve as a technical liaison with customer IT teams regarding networking, infrastructure, security, and data access
• Ensure deployments comply with institutional IT policies and healthcare regulatory requirements
• Collaborate closely with support and monitoring teams to align escalation processes and root cause investigations
• Participate in post-deployment reviews to improve operational processes and reliability

Documentation & Knowledge Sharing

• Maintain detailed installation and configuration documentation
• Develop deployment guides, troubleshooting documentation, and internal knowledge resources
• Support and mentor field teams on standardized deployment and configuration practices

Requirements

• Bachelor’s or Master’s degree in Computer Science, Computer Engineering, or related discipline
• 5+ years of experience in software deployment, DevOps, infrastructure engineering, or systems engineering
• Strong Linux (Ubuntu) administration and scripting skills
• Experience with containerization and orchestration technologies (Docker, Kubernetes)
• Experience with database technologies such as PostgreSQL or MongoDB
• Familiarity with web service configuration (Nginx or Apache)
• Solid understanding of networking concepts including VPNs, firewalls, and authentication systems
• Ability to troubleshoot complex distributed systems across software, infrastructure, and data layers
• Strong communication and collaboration skills when working with cross-functional teams and customer IT stakeholders

Preferred Experience

• Exposure to medical imaging systems, digital pathology, or healthcare technology environments
• Familiarity with DICOM or PACS systems
• Experience deploying or supporting AI/ML models in production environments
• Experience with observability and monitoring tools (Prometheus, Grafana, ELK)
• Knowledge of regulated environments and healthcare compliance frameworks (HIPAA, GDPR, IVDR)
• Experience supporting hardware and software integrated systems

Why This Role

This position offers the opportunity to work on advanced digital pathology and imaging technologies that support clinical diagnostics and research globally. The role combines hands-on technical deployment with the chance to influence how complex systems are designed, automated, and scaled across a growing global customer base.

Immediate need for a talented Cybersecurity Sr. Specialist. This is a 12+ Months Contract opportunity with long-term potential and is located in Columbus, OH and Altavista, VA(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 26-07658

Pay Range: $40 - $44/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Conduct cybersecurity risk assessments and vulnerability management across OT environments.
• Work closely with site engineering, operations leadership, corporate IT/OT teams, vendors, and system integrators.
• Identify and mitigate cyber threats impacting manufacturing equipment and control systems.
• Help design secure architecture across IT and OT overlapping environments.
• Manage security incidents and ensure controlled response during threats.
• Develop and maintain risk registers, security controls, and mitigation plans.
• Communicate risks effectively and influence stakeholders who may not initially recognize security threats.
• Initial focus will be two manufacturing sites (Columbus & Altavista).
• First 90 days priorities:
• OT asset inventory
• Threat modeling
• Risk registration
• Incident response planning
• The goal is to protect manufacturing OT assets from cyber threats while maintaining uninterrupted 24/7 plant operations.
• Conduct cybersecurity risk assessments for software, systems, and network infrastructure.
• Perform threat modeling using tools such as STRIDE.
• Conduct and support vulnerability assessments and penetration testing.
• Ensure compliance with relevant standards and regulations (e.g., ISO 27001, NIST SP 800-82, FDA, HIPAA, GDPR, PCI DSS, etc).
• Monitor and interpret changes in global cybersecurity regulations and standards, integrating them into Client Nutrition policies and procedures.
• Support internal and external audits, including remediation coordination at Client Nutrition sites.
• Collaborate with engineering and development teams to design secure system architectures.
• Guide teams in applying cybersecurity controls throughout the software development lifecycle (SDLC).
• Monitor cybersecurity threats and develop mitigation strategies.
• Respond to and investigate cybersecurity incidents, identifying root causes and recovery actions.
• Utilize and manage security technologies including:
• Firewalls
• Intrusion Detection/Prevention Systems (IDS/IPS)
• Endpoint protection
• Data Loss Prevention (DLP)
• SIEM systems
• Log aggregation tools
• Support the deployment and operational use of Governance, Risk, and Compliance (GRC) platforms.
• Work with cross-functional teams (e.g., Engineering, QA, IT) and vendors to document and implement cybersecurity controls to achieve program requirements while enabling business outcomes.
• Subject Matter Expertise on security projects to ensure the timely, on-budget, and effective implementation of cyber security improvements that are operationally supported with validation methods in place to measure effectiveness.

Key Requirements and Technology Experience:

• Experience with secure coding practices and encryption technologies.
• Minimum 5 years of experience (less experience may be considered if candidate demonstrates strong practical cybersecurity skills)
• Strong cybersecurity background including:
• Risk assessments
• Vulnerability management
• Strong stakeholder management and influencing skills
• Ability to respond quickly to incidents while remaining calm and controlled
• Bachelor’s degree (Engineering, Cybersecurity, or related field preferred)
• GICSP – Global Industrial Cyber Security Professional
• CISSP – Certified Information Systems Security Professional
• Familiarity with NIST cybersecurity framework
• Manufacturing cybersecurity environments
• Medical device or pharmaceutical industry (preferred but not mandatory)
• Calm and effective under pressure during security incidents
• Strong communication and persuasion skills
• Ability to influence stakeholders without direct authority
• Pragmatic approach to security solutions balancing cyber protection and operational continuity
• Bachelor’s degree in Computer Science, Engineering, Information Security, or related field.
• 5 years of experience in cybersecurity, preferably in regulated industries such as food, beverage, healthcare, or medical devices.
• Experience with cloud security, network protocols (SSL/TLS, VPNs, IPsec), and secure cloud-based applications.
• Familiarity with regulatory compliance (SOX, HIPAA, GDPR, FDA cybersecurity guidance)
• Proficiency in threat modeling, risk management, vulnerability management, and incident response.
• Experience securing both software and hardware systems in manufacturing environments.
• Strong understanding of cybersecurity frameworks (ISO 27001, NIST, SOC 2, HITRUST, NIST SP 800-82).
• CISSP, CISM, or equivalent certification preferred.

Our client is a leading Healthcare Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus
  
  

IT Systems Support Analyst

Indianapolis, IN 46248

Base Salary: $58,000–$62,000 + Eligible for Additional Incentives

Position Summary

The IT Systems Support Analyst serves as the primary front-line technical support resource for end users, reporting directly to the IT Director. This role is responsible for resolving hardware, software, network, and mobile device issues while ensuring a high level of customer service across the organization.

You will manage service tickets, perform root cause analysis, support onboarding and offboarding, and help maintain a stable, secure, and efficient IT environment across multiple platforms and locations. This is a highly visible, hands-on role that keeps day-to-day operations running without friction.

Why This Role Matters

Every organization runs on its systems. When technology stalls, productivity follows. This role ensures employees stay connected, supported, and equipped to perform at their best. You are the bridge between users and infrastructure, solving problems before they ripple.

Key Responsibilities

• Log, process, prioritize, and resolve help desk tickets
• Diagnose and troubleshoot hardware, software, networking, and telecom issues
• Provide in-person, phone, and email support with strong customer service
• Configure and deploy desktops, laptops, and peripherals
• Perform new hire onboarding and terminated employee offboarding
• Install patches, updates, and system upgrades
• Repair or replace damaged hardware and mobile devices
• Manage mobile devices using MDM tools
• Conduct root cause analysis and develop preventative checklists
• Coordinate with vendors for escalated support
• Create documentation and train end users as needed
• Occasionally travel to remote offices
• Lift and move hardware up to 40 lbs when required

Required Qualifications

Experience:

• 1–5 years in an end-user facing IT support role
• Experience supporting distributed users preferred

Education:

• Associate degree in computer-related discipline required
• Bachelor’s degree preferred
• Relevant technical certifications considered

Technical Skills:

• Windows 10 & 11
• Microsoft Office 365
• Autodesk
• Web conferencing platforms
• Copiers / MFP printers
• iPhones, iPads, and MDM tools
• Basic TCP/IP networking (DHCP, DNS, VPN)
• Unifi access points
• Meraki security appliances
• Phone systems

Work Environment

• Fast-paced with regular interruptions
• Requires strong prioritization and adaptability
• Occasional emergency response support
• Ability to communicate calmly and clearly under pressure