Jd Complaints Jobs in Usa

Rite-Hite is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Rite-Hite provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.

PURPOSE

Rite-Hite is seeking a Quality Manager to build and maintain a robust quality management system. In this role, you will develop a problem-solving approach to address daily quality concerns at our Horn Lake, MS facility. You will be preparing the location for ISO-compliant business systems and drive operational excellence principles across all functions to support continuous improvement in processes and performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Follows through on set processes and ensures adherence to best production practices and product quality standards.

Reviews customer specifications and/or drawings and ensures consistent compliance to customer quality specifications, drawings, etc.

Provide information to Engineering and Purchasing regarding repeated quality issues in terms of production, installation, service, etc.

Develops and implements quality and process improvement plans, programs and procedures using continuous improvement techniques such as the 5 WHYs, 7 Step Problem Solving, PDCA, and other analysis methods.

Coordinates the investigation of problems and develops disposition and corrective actions for recurring discrepancies.

Must be able to use small quality hand tools such as calipers, etc.

Must be able to read and interpret blueprints.

Performs audits as required against the product, product components, subassembly areas, and uses independent judgement for structural and functional aspect of the product.

Performs process audits of production and support functions to identify gaps and validate effectiveness of improvement activities.

Develops, deploys, and maintains the quality management system.

Develops, deploys, and maintains the supplier quality development process in conjunction with the Materials department.

Apply Lean Manufacturing and Six Sigma tools and methodology in the implementation of manufacturing excellence initiatives.

Audit business processes to ensure compliance to the management system.

Facilitate employee engagement in problem solving activities and teach problem solving methodologies throughout the organization.

PRINCIPAL ACCOUNTABILITIES
Develop and prepare accurate data and reviews summaries with Engineering, Manufacturing, Purchasing and other departments as required.

Inspect and test returned parts to determine disposition.

Lead quality meetings.

Provide descriptions, documentation and recommendations to Purchasing regarding quality concerns / component improvements.

Visit and audit key suppliers to drive improvements in supplier performance of quality, cost, and delivery.

Ensure proper and timely disposal of vendor parts to be returned.

Work with Engineering and Manufacturing to facilitate product and process improvements consistent with Lean Manufacturing practice.

Manages and maintains quality database including the status of each quality improvement issue and resolution the resolution including QIR, QAR, and ECNs.

Conduct trend analysis of quality concerns to establish strategic program direction.

SUPERVISORY RESPONSIBILITIES

Manages 6-12 direct reports. Is responsible for the overall direction, coordination and evaluation of this unit of the business. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning and directing work; appraising performance via the development of measurable objectives; rewarding and disciplining employees; addressing complaints and resolving problems.

SPECIAL QUALIFICATIONS
Six sigma certification or equivalent problem-solving experience is required.

Demonstrated leadership in implementing Lean Manufacturing protocols.

EDUCATION and/or EXPERIENCE
Bachelor's degree and minimum 5 years of experience or equivalent combination of education and/or experience in a manufacturing environment. The individual must be well organized, with excellent written and verbal communication skills. Working knowledge of Lotus, Microsoft Office, JD Edwards and AS400 is desired. Basic understanding of Excel including charts, graphs and data analysis.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers.

MATHEMATICAL SKILLS
Ability to comprehend and apply principles of advanced statistical theory as applies to design of experiments and problem solving.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 65 pounds. Specific vision abilities required by this job include close vision and color vision.

WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, and risk of electrical shock. The noise level in the work environment is usually moderate.

Additional Job Information:

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Here's the full JD formatted for easy copy-paste:

ACCOUNT EXECUTIVE Luxury Jewelry & Diamond Sales

ROLE OVERVIEW

We are seeking a dynamic and results-driven Account Executive with deep expertise in the luxury jewelry and diamond industry. In this role, you will be responsible for driving revenue growth by managing existing client relationships, acquiring new business, and representing our brand with the highest level of professionalism. The ideal candidate thrives in a fast-paced environment and is passionate about delivering exceptional customer experiences.

KEY RESPONSIBILITIES

Sales & Business Development

• Deliver compelling sales proposals to both existing and prospective customers.
• Actively seek out new customers and retail opportunities to expand market presence.
• Meet and surpass sales goals and quotas through innovative and strategic approaches.
• Promote products and services and foster their growth throughout the full sales cycle.
• Negotiate effectively with current and potential customers to close business.
• Develop and implement successful sales strategies aligned with company objectives.
• Identify and capitalize on opportunities for enhancing overall sales performance.

Account & Customer Management

• Manage customer inventory levels and ensure optimal visual merchandising through analysis of sales reports.
• Assess customer needs and deliver personalized, tailored service.
• Educate customers on the brand, product lines, and available services.
• Address and resolve customer complaints promptly and professionally.
• Cultivate and maintain strong long-term relationships with retailers, staff, and sales associates.
• Maintain comprehensive and accurate records of sales leads and client interactions.

Operations & Administration

• Efficiently process orders and quotes using internal systems.
• Provide timely responses to customer inquiries via email, phone, and other communication channels.
• Demonstrate proficiency in company programs, packages, and systems to support account growth.
• Monitor competitor activities and market trends to stay ahead in the industry.
• Conduct thorough market and industry research to inform sales strategy.
• Collaborate closely with marketing, accounting, customer service, and production departments.
• Participate in semi-annual inventory clean-up and updating of pricing tags.
• Plan and attend various events including trunk shows, private shows, and trade shows as required.

REQUIREMENTS & QUALIFICATIONS

Education & Experience

• Bachelor's degree in Marketing, Business, Communications, or a related field.
• Minimum of 5 years of experience in outside sales within the luxury jewelry and/or diamond industry.
• Proven track record in both B2B and B2C sales environments.

Skills & Competencies

• Proficiency in CRM software, as well as Microsoft Word, Excel, and Office Suite.
• Familiarity with diverse sales techniques and pitch strategies.
• Exceptional verbal and written communication abilities.
• Strong interpersonal and negotiation skills.
• Outstanding customer service aptitude with a client-first mindset.
• Highly developed attention to detail and organizational skills.
• Excellent problem-solving abilities and a proactive approach to challenges.
• Ability to work independently and manage time effectively.

Corporate Counsel

M&D Capital Premier Billing LLC

About Us

M&D Capital is a leading third-party Medical Billing and Revenue Cycle Management company

serving clients across the United States. We operate offices across multiple states, along with a

growing international team. As we continue to expand our platform, we are seeking an experienced and business-minded attorney to join our legal team as Corporate Counsel. This role is primarily based in our Queens, NY office, though remote arrangements may be considered for the right candidate.

Role

The Corporate Counsel position will provide broad-based legal support across M&D Capital's

operations, with a primary focus on commercial contracting, healthcare regulatory and compliance

matters, healthcare reimbursement and insurance/payor matters, healthcare transaction support,

and litigation coordination. This role will work closely with the General Counsel and business

leadership and will interact regularly with clients, vendors, and outside counsel.

Key Responsibilities

• Review, revise, and negotiate a broad range of commercial agreements, including service

agreements, NDAs, BAAs, and vendor contracts.

• Provide reliable and timely legal support to legal and business teams regarding federal and

state healthcare law impacts to operations, strategic initiatives, and regulatory inquiries or

complaints.

• Advise on healthcare reimbursement, insurance/payor issues, and billing-related legal

matters.

• Monitor, intake, summarize, and assess the applicability of new and existing healthcare

laws and regulations affecting M&D Capital and its clients.

• Conduct legal research on healthcare regulatory topics and advise the business on the

interpretation and business impact of such findings.

• Act as a subject matter resource on healthcare regulatory topics relevant to revenue cycle

management, billing, and practice operations.

• Stay current on relevant laws, regulations, and industry trends, and provide updates and

legal guidance to the company.

• Assist in monitoring and managing company and client-related litigation and disputes.

• Coordinate with outside counsel and support strategy development.

• Assist with healthcare transactions and strategic initiatives, including helping to

coordinate, manage, and move transactions forward in collaboration with business teams

and outside counsel.

• Assist in legislative and regulatory advocacy initiatives and policy-focused projects.

• Serve as a point of contact for day-to-day regulatory and contract-related questions from

internal teams.

What We're Looking For

• Juris Doctor (JD) from an accredited law school; licensed to practice law in at least one

U.S. jurisdiction.

• 3+ years of legal experience in-house and/or at a law firm, preferably with experience in

healthcare law, general corporate law, and commercial contracting.

• Working knowledge of healthcare regulatory compliance, healthcare reimbursement, and

insurance/payor frameworks; experience with healthcare M&A is a plus.

• Confident communicator who can engage effectively with executives, clients, and outside

counsel.

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced

environment.

Benefits

M&D Capital offers our employees a comprehensive benefits package, including health, dental,

vision, employee assistance plan, paid family leave, short-term disability and life insurance. We

also provide a 401(k) plan with employer match, flexible spending accounts, employee discount

program and an employee referral program.

Salary Range

The compensation range for this role is $205,000-$300,000 annually

Our client is seeking a talented and motivated Litigation Associate to join their dynamic Dallas office. Their Litigation practice represents sophisticated clients across the globe in complex, high-stakes matters. They pride themselves on delivering strategic, business-oriented solutions—whether through negotiation, regulatory guidance, or vigorous advocacy in court.

Responsibilities:

• Handle all aspects of commercial litigation, including class action and financial restructuring matters.
• Draft and respond to complaints, motions, and discovery requests.
• Conduct and manage fact and expert discovery, depositions, and trial preparation.
• Participate in hearings, trials, and appeals as part of an integrated litigation team.
• Provide legal research, analysis, and strategic recommendations to clients and senior attorneys.
• Collaborate with partners and colleagues across practice groups to achieve clients’ business objectives.

Qualifications:

• JD degree from an accredited law school with stellar academic credentials.
• Admission to the Texas Bar (or eligibility for waiver).
• 4 to 7 years of experience in class action, commercial, or financial restructuring litigation.
• Strong written and oral advocacy skills, with proven experience drafting pleadings and motions.
• Prior experience at a comparable law firm preferred.
• Must be available to work in person in the Dallas office and comply with firm employment policies.

Benefits:

• Competitive compensation and comprehensive benefits package.
• Opportunities for professional growth and advancement within a leading global firm.
• Exposure to cutting-edge, complex litigation matters for top-tier clients.
• Supportive, collaborative, and inclusive work environment.
• Access to continuing legal education, mentorship, and firm-sponsored professional development initiatives.

How to Apply:

Interested candidates should submit their resume and a cover letter detailing their qualifications and business development track record to Louis Rosenthal ( ) or you can hit apply now.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

PURPOSE

This position is responsible for supporting the design, order entry and manufacturability of products through the system by creation and maintenance of manufacturing configurators, bill of materials and pricing rules. This position is also responsible for system/process procedure documentation and user training.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

Define item masters, bill of materials and routers by conducting white board exercises communicating with Engineering, Manufacturing, Purchasing and Applications on issues relating to JD Edwards. This includes supporting manufacturing processes by developing cross segment edits (application rules), formulas, conditions, targeting (item cost and suggested list prices), tables and routers inan accurateandtimelymanner.

Create Sales Configurators for entry of product into JD Edwards and the CAP (Configure Apply Price) Tool. This includes supporting Sales Force Automation (SFA)applications, anddeveloping cross-segment edits (application rules and suggested options based on the original salesperson entries), formulas, conditions, tables and targeting (list prices) inan accurateandtimelymanner. In manycasesthese will be developed for use at product announcement and before theappropriate Engineeringhas been completed.

Participate in the design, preparation, and release of interactive CAP documents. These will include electronic documents that merge configuration data with documents. This will normally be a cross-functional team drawn from Marketing, Applications, and outside suppliers.

Develop andmaintainPit Detail drawings in the CAP tool. These will define the required leveler pit dimensions and materialsrequiredfor the proper installation of levelers. This position works withDesignEngineering, Order Engineering, and Applications Department to define rules and bills of material.

CAP Wizards and Dependencies. Creates andmaintainssimplified Entry Wizards and Dependencies that communicateimportant informationto the salesperson. These dependencies will vary from requirements to informational notificationsrequiredto get a "clean" quote and conversion to an order.

Works with Applications, Marketing and Engineering to define Help text for individual segments for use in JD Edwards and the CAP tool. These explain individual product options in detail with a focus on making it clearest to the salesperson.

Works with Applications and Marketing to define English Definitions for Cross-Segment Edits.

Generate a comprehensive test plan for each configuration implementation. Oversee a cross-functional team to ensure that adequate testing is performed as a prerequisite to each implementation.

Perform post implementation audits to ensure theaccuratetransfer of information from the test to the live sales and manufacturing branch plants.

Review Engineering Change Notices toidentifytheir effect on JDE coding. Implementchangethrough the JD Edwards Manufacturing System. This will includeupdating ofitem masters, bills of materials, routings,tablesand costs.

Participates in manufacturing software implementations or upgrades. This will include defining andmaintainingthe manufacturing system setup and use. It may involvedefining ofnew processes required by new software. It will include definingappropriate dataconversions andverification ofdata accuracy.

Train personnel on MRP II, PhDconceptsand other related topics.

Document applicable policies and procedures.

Recommends changes, such as design modifications to engineering or process improvements to manufacturing, to achieve standardization and simplification.

Assist with development of product structures as they relate to selection of assembly forms to ensure efficient systems adaptability.

Responsible for continuous improvement of systems, setup,processesand procedures as they relate to assigned job duties and supporting areas.

PRINCIPLE ACCOUNTABILITIES
Implement the system or process improvement plans that achieve the stated goals andobjectivesof the plan(s).

Ensureaccurateitem master information, bill of materials,routersand multi-property edits.

EDUCATION and/or EXPERIENCE
ABachelor's degree in Industrial or Manufacturing Engineeringfrom afour yearcollege or university with at least two years related experiencerequired; or an equivalent combination of education and experience. Successfulcandidatewillpossessknowledge of contemporary manufacturing technologies. A working knowledge of CAD, familiarity with Rite-Hite products and/or knowledge of CA-KBM PhD is preferred but not required.

LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technicalproceduresor governmental regulations. Ability towritereports, businesscorrespondenceand procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and thegeneral public.

MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY
Abilityto define problems, collect data,establishfacts, and draw valid conclusions. Ability to interpret anextensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularlyrequiredsitand talk or hear. The employeefrequentlyis required tostand, walk, reach with hands andarmsand use hands to finger. The employeeis occasionally required tostoop, kneel, crouch, or crawl. The employee may occasionallylift upto ten pounds. Specific vision abilities required by this job include close vision, colorvisionand ability to adjust focus.

WORK ENVIRONMENT
The noise level in the work environment is usually quiet.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

• Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
• Ability to develop and provide EEO training.
• Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
• Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
• Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
• Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

Project Details

Data Center Build (AI/LLM)

LOCATION Santa Teresa, NM (near El Paso)

DURATION ~18+ Months (likely longer)

WORK SITE Trailer (on the job site)

A leading electrical contractor is seeking an experienced Project Cost Analyst to oversee financial controls on a major electrical construction project. This role is critical to maintaining accurate, real-time project financials and ensuring the project's financial success.

Key Responsibilities:

• Manage project budgets, cost coding, and forecasting within JD Edwards (JDE)
• Oversee change order management for both owner and subcontractor scopes, including tracking, auditing, and system entry
• Review subcontractor invoices, lien waivers, and Textura submissions for contract compliance
• Develop and maintain project cash flow models based on historical spend and projected costs
• Deliver clear, timely financial reports and participate in monthly project reviews with senior leadership
• Coordinate billing packages to ensure invoice accuracy and completeness
• Track material costs against vendor procurement logs and manage purchase order accuracy
• Develop tracking systems for rental equipment costs and financial impacts
• Ensure sales/use tax compliance across materials and subcontractor purchases

Qualifications:

• Bachelor's degree in accounting, finance, construction management, or related field
• 5+ years of project controls experience in electrical or heavy construction
• Strong command of budgeting, forecasting, earned value management, and cost control
• Proficiency in JD Edwards, Textura, Power BI, and Microsoft Office Suite
• Knowledge of GAAP and SOX requirements
• Familiarity with electrical materials, equipment, and construction processes
• Ability to read and interpret contracts for financial and legal implications
• Self-directed, detail-oriented, and comfortable working cross-functionally with minimal supervision

MUST-HAVES

• Construction accounting experience

• Large capital project experience ($500M+)

• Project vs. corporate accounting understanding

• Budget vs. actuals & forecasting

• Financial analysis & leadership presentations

• US GAAP knowledge

• Willing to work on-site ~50% in Santa Teresa, NM

NICE-TO-HAVES

• JD Edwards ERP (other ERP like SAP is fine)

• Electrical construction knowledge (GC background OK)

• Power BI

• SOX familiarity

• Multi-state sales & use tax awareness

• Bachelor’s degree (strong experience can substitute)

Our client: will cover housing allowance and per diem for the on-site portion (e.g., weekly housing in NM). Open to discussing relocation support if someone moves permanently.

Salary $135k flexible and wigo room.

BONUS: Discretionary

Position: Manufacturing Customer Quality, Manager

Department: Manufacturing Quality

Reports To: Director, Manufacturing Quality

Salary Type: Exempt

Location: Philadelphia, PA

Make a greater impact at Bonduelle Americas!

Bonduelle Americas is a certified B Corp inviting people to embrace a flexitarian lifestyle with an expanding portfolio of plant-rich products available in and beyond the produce aisle. We operate four facilities and employ nearly 3,000 Associates in the US.

Bonduelle Americas is a wholly-owned subsidiary of Groupe Bonduelle (BON.PA), an established global brand with more than 170 years of family heritage bringing the joy of plants to tables around the world. Globally, our ready-to-eat plant-rich food products are grown on 173,000 acres by our grower partners and marketed in nearly 100 countries. Our mission is to inspire the transition toward a plant-rich diet to contribute to people's well-being and planet health.

Join us at Bonduelle Americas for an opportunity to advance your career in a culture that places people first. As a valued member of our company, you will work in a mission-driven environment aimed at preserving the planet’s resources while providing healthy plant-based products to millions of consumers around the world.

Position Summary:

The Manufacturing Customer Quality Manager is responsible for leading customer quality performance within the manufacturing environment. This role serves as the primary interface between manufacturing sites and customers on quality-related matters, ensuring customer requirements are understood, implemented, and consistently met. The position drives customer complaint reduction, manages customer audits and scorecards, and leads corrective and preventive actions to protect customer trust and brand integrity.

Reporting to the Director, Manufacturing Quality the Manufacturing Customer Quality Manager owns the day to day customer rejections, customer complaints, consumer complaints, and the corrective action follow through for each of these processes.

Primary Responsibilities:

• Customer Quality Leadership
• Serve as the primary point of contact for customer quality issues related to manufacturing.
• Translate customer quality, food safety, and regulatory requirements into actionable manufacturing standards and practices.
• Advocate for the customer within manufacturing while balancing operational and business needs.
• Customer Complaints & Issue Resolution
• Lead investigation and resolution of customer complaints, including root cause analysis and corrective/preventive actions.
• Ensure timely, accurate, and professional responses to customers in alignment with agreed service level expectations.
• Analyze complaint trends and partner with operations and quality teams to drive systemic improvements leveraging AI and technology to identify trends quickly
• Customer Audits & Scorecards
• Lead preparation for and execution of customer audits at manufacturing facilities as it pertains to manufacturing quality (e.g. meeting customer specifications on quality parameters)
• Coordinate responses to audit findings, including corrective action plans and effectiveness verification as it pertains to manufacturing quality
• Own customer quality scorecards, performance metrics, and continuous improvement plans.
• Serves as the primary subject matter expert for regulatory requirements including, but not limited to: food safety, food defense, labeling, ingredients, formulations, allergens, standards of identity, nutrition, claims, net weight, processing, environmental, regulatory bodies (USDA and FDA), OSHA, EPA, ESG, and social responsibility.
• Manufacturing Quality Systems
• Partner with plant quality and operations teams to ensure robust execution of quality and food safety programs.
• Monitor adherence to customer specifications, process controls, and finished product quality customer requirements.
• Support change management activities, including new product introductions, formula changes, and process modifications.
• Work closely with Manufacturing, Supply Chain, Customer Service, Product Development, and Food Safety teams to align on customer expectations.
• Continuous Improvement & Risk Management
• Use data and KPIs to identify risks and opportunities impacting customer quality.
• Lead or support continuous improvement initiatives focused on defect reduction, right-first-time manufacturing, and customer satisfaction.
• Ensure lessons learned are shared across sites and embedded into standard practices.

Minimum Qualifications:

• BS Degree in Food Science, Quality, or related field.
• 5+ years of experience in quality, food safety, or manufacturing operations within food manufacturing or consumer packaged goods.
• Direct experience managing customer quality issues, audits, and complaint resolution.
• Experience working in a manufacturing environment required.
• HACCP or PCQI certification preferred.
• Strong knowledge of food safety and quality systems, including HACCP, GMPs, and GFSI standards.
• Experience with customer audits, scorecards, and performance management.
• Proven root cause analysis and corrective action expertise.
• Experience supporting major retail or QSR customers preferred

Additional Qualifications:

• Proficiency with standard computer applications (Google Workspace, Microsoft Suite).
• Strong written and verbal communication skills with the ability to influence across functions.
• Demonstrated ability to analyze complex regulatory information and translate it into actionable guidance.
• Proven capability to manage projects end-to-end and drive results in ambiguous or rapidly changing environments.
• Ability to educate, train, and “sell” compliance programs and continuous improvement initiatives to stakeholders.
• High learning agility and resilience in the face of setbacks or incomplete information.
• Strong conflict management and problem-solving skills grounded in data and process thinking.
• Willingness to flex schedule as business needs require.
• Ability to travel up to 30%.

Under direction from higher level Police Department supervisory or management staff, perform law enforcement and crime prevention work; control traffic flow and enforce State and local traffic regulations; perform investigative work; participate in and provide support and assistance to special crime prevention and enforcement programs; establish, grow, and preserve positive relationships between the community and the Police Department; and perform a variety of technical and administrative tasks in support of the department.
Distinguishing Characteristics:Classes in this series are distinguished by the level of certification attained and years of experience. The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and involves the performance of the more routine duties assigned to positions within the series. The Police Officer w/ Intermediate Certificate classification requires the possession of a P.O.S.T. Intermediate Certificate and involves the performance of more technical or diverse assignments that the Police Officer classification. The Police Officer w/ Advanced Certificate classification is the senior officer level which requires the possession of a P.O.S.T. Advanced Certificate and involves the performance of the full range of duties as assigned.

Essential Functions

The incumbent must have the ability to:

• Patrol a designated area of the City to preserve law and order, discover and prevent the commission of crimes, and enforce traffic and other laws and ordinances.
• Preserve and strive to improve the quality of life within the community by using various policing techniques, such as problem-solving policing and intelligence-led policing strategies that encourage and build positive relationships between the Fontana Police Department and the community.
• Emphasize community interaction and collaborative problem solving between the Fontana Police Department and the community; continue to build diverse community-based partnerships guided by innovation and perseverance to ensure Fontana's future as a well-developed, dignified, and respected community.
• Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related misdemeanors and felonies; respond to alarms; investigate complaints; apprehend suspects; search, inspect, transport and take custody of prisoners.
• Respond to general public service calls including animal complaints, domestic disturbances, civil complaints, property control, and related incidents; may participate in the surveillance of an area.
• Secure the scene of a crime; administer first aid; conduct preliminary investigations; obtain witnesses; gather information; make arrests; prepare detailed reports.
• Investigate reports of missing persons; maintain surveillance over suspected criminals; identify areas of potential crimes or unsafe conditions; report conditions and take corrective action.
• Identify suspects; conduct interviews and interrogations; apprehend and arrest offenders.
• Serve as Field Training Officer as assigned; train new officers on departmental policies, procedures and activities.
• Collect, process, photograph and present evidence suing scientific techniques including fingerprints, fibers, blood, and related physical evidence.
• Enforce traffic laws and ordinances; check speed with radar; issue warnings and citations.
• Conduct building and field searches; check buildings for physical security.
• Direct traffic at fire, special events, and other emergency or congested situations.
• Conduct investigations of injury and fatal traffic accidents; conduct traffic accident analyses and general traffic surveys.
• Conduct a variety of criminal investigations involving crimes against persons and property; gather evidence and prepare cases for prosecution.
• Contact and interview victims and witnesses; preserve and investigate crime scenes.
• Conduct covert, undercover investigations as assigned.
• Contact and cooperate with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
• Assist in the performance of special investigative and crime prevention duties.
• Prepare reports on arrests made, activities performed and unusual incidents observed.
• Make arrests as necessary; interview victims, complainants and witnesses; interrogate suspects; gather and preserve evidence; testify and present evidence in court.
• Serve warrants within the department and with outside agencies; remain current on laws and procedures required for processing warrants.
• Serve as Crime Prevention Officer; oversee and coordinate crime prevention activities; make presentations to local citizens and community groups.
• Serve as Intelligence Officer; gather crime related intelligence information and conduct background investigations; coordinate information and activities with outside agencies and jurisdictions.
• Serve as Public Information Officer; respond to inquiries and complaints from individuals, private organizations, news media and the general public; inform and educate the public on crime prevention and the criminal justice system; prepare and present public speaking engagements.
• Investigate juvenile related crimes including child abuse and juvenile narcotics; coordinate youth services with outside agencies and organizations including local school districts; conduct community presentations and instruct assigned classes.
• May participate in S.W.A.T. and K-9 activities and operations.
• May perform duties of police dispatcher or desk officer as needed.
• Participate in departmental studies and in staff development.
• Attend briefings and provide roll call as needed.
• Maintain prompt and regular attendance.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.
• This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

Working Conditions:Positions requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports using a computer keyboard. Additionally, the position requires near, far, and color vision in viewing crime scenes and evidence and firing a weapon. As a law enforcement officer, the incumbent may be required to run in pursuit and subdue suspects while taking them into custody; walk on uneven and slippery surfaces, and climb ladders. Occasionally, this position may be required to work outdoors in all weather conditions, around loud noise, and moving vehicles. Incumbents may also be subjected to physical threats, verbal abuse, and other stressful situations.

LATERAL POLICE OFFICER (Must possess at least a Basic P.O.S.T. Certificate)
PRE-SERVICE POLICE OFFICER (Recent graduation or current enrollment in Academy)

A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The employee must have the knowledge of:

• Modern police methods and procedures related to patrol, traffic control, crime prevention, investigation and identifications techniques.
• Pertinent Federal, State and local laws and ordinances, particularly with reference to apprehension, arrest, custody of persons committing misdemeanors and felonies, rules of evidence, search and seizure, records maintenance, court procedures, traffic control, etc.
• Modern office procedures, methods and computer equipment.
• Basic report preparation.
• Geography of the City.
• Police equipment, including firearms, communication equipment and computers.
• Recent court decisions and how they affect department and division operations.
• Bookkeeping and record keeping methods and procedures.
• Modern investigative methods.
• Functions and objectives of Federal, State, and other local law enforcement agencies.
• Offensive and defensive weapons nomenclature and theory.
• Department rules and regulations.
• Self-defense tactics.
• Crime patterns and trends in an assigned area.
• First aid principles and techniques.
• Interviewing and interrogation techniques.

Ability to:

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals, all while being free from any bias against race or ethnicity, gender, nationality, religion, disability, sexual orientation, etc.
• Properly interpret and make decisions in accordance with laws, regulations and policies.
• Gather, assemble, analyze evaluate and use facts and evidence.
• Analyze situations quickly and objectively, and determine proper course of action.
• Obtain information through interviews and interrogation.
• Understand and carry out oral and written instructions.
• Foster positive relationships between the community and the Police Department, including managing the public tactfully and effectively.
• Learn the operation of standard equipment and facilities required in the performance of assigned tasks.
• Learn standard broadcasting procedures of a police radio system.
• Meet the physical requirements established by the Department.
• Communicate effectively, both orally and in writing.
• Use and care of firearms.
• Prepare accurate and grammatically correct written reports.
• Demonstrate keen powers of observation and memory.
• Demonstrate and encourage strong critical thinking and collaborative problem-solving techniques.
• Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, community groups, and the general public.

• Candidates must meet the minimum standards as required by the California Government Code Section 1031:
• Be a citizen of the United States or a permanent resident alien who is eligible for and has applied for citizenship, except as provided in Section 2267 of the Vehicle Code.
• Be at least 21 years of age.
• Be fingerprinted for purposes of search of local, state, and national fingerprint files to disclose a criminal record.
• Be of good moral character, as determined by a thorough background investigation.
• Be a high school graduate, pass the General Education Development Test or other high school equivalency test approved by the State Department of Education that indicates high school graduation level, pass the California High School Proficiency Examination, or have attained a two-year, four-year, or advanced degree from an accredited college or university. The high school shall be either a United States public school, an accredited United States Department of Defense high school, or an accredited or approved public or nonpublic high school. Any accreditation or approval required by this subdivision shall be from a state or local government educational agency using local or state government approved accreditation, licensing, registration, or other approval standards, a regional accrediting association, an accrediting association recognized by the Secretary of the United States Department of Education, an accrediting association holding full membership in the National Council for Private School Accreditation (NCPSA), an organization holding full membership in AdvancED, an organization holding full membership in the Council for American Private Education (CAPE), or an accrediting association recognized by the National Federation of Nonpublic School State Accrediting Associations (NFNSSAA).
• Be found to be free from any physical, emotional, or mental condition, including bias against race or ethnicity, gender, nationality, religion, disability, or sexual orientation, that might adversely affect the exercise of the powers of a peace officer.

• Experience: Successful completion of a P.O.S.T. certified basic police academy.
• Licenses/Certificates: Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. Possession of a P.O.S.T. Basic Certificate within eighteen months of employment as a Police Officer.

• Experience: One (1) year of law enforcement experience as a Police Officer.
• Licenses/Certificates: Possession of a P.O.S.T. Intermediate Certificate.

• Licenses/Certificates: Possession of a P.O.S.T. Advanced Certificate. Regular status as a Police Officer in the City of Fontana.

Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation.

The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.

Please to view our excellent employee benefit options.

• 
  
  
• Yes
  
  
• No
  
  

• 
  
  
• High School graduate or equivalent
  
  
• Some college
  
  
• Trade School Graduate or Apprenticeship
  
  
• Associate's Degree
  
  
• Bachelor's Degree
  
  
• Master's Degree
  
  
• Doctorate
  
  
• None of the Above
  
  

• 
  
  
• Lateral Police Officer (must possess at least a Basic POST Certificate)
  
  
• Pre-Service Police Officer (recent graduation or current enrollment in a Police Academy)
  
  

• 
  
  
• Yes
  
  
• No
  
  
• In progress
  
  

• 
  
  
• Yes
  
  
• No
  
  

Required Question

Under direction from higher level Police Department supervisory or management staff, perform law enforcement and crime prevention work; control traffic flow and enforce State and local traffic regulations; perform investigative work; participate in and provide support and assistance to special crime prevention and enforcement programs; establish, grow, and preserve positive relationships between the community and the Police Department; and perform a variety of technical and administrative tasks in support of the department.
Distinguishing Characteristics:Classes in this series are distinguished by the level of certification attained and years of experience. The Police Officer classification requires the possession of a P.O.S.T. Basic Certificate and involves the performance of the more routine duties assigned to positions within the series. The Police Officer w/ Intermediate Certificate classification requires the possession of a P.O.S.T. Intermediate Certificate and involves the performance of more technical or diverse assignments that the Police Officer classification. The Police Officer w/ Advanced Certificate classification is the senior officer level which requires the possession of a P.O.S.T. Advanced Certificate and involves the performance of the full range of duties as assigned.

Essential Functions

The incumbent must have the ability to:

• Patrol a designated area of the City to preserve law and order, discover and prevent the commission of crimes, and enforce traffic and other laws and ordinances.
• Preserve and strive to improve the quality of life within the community by using various policing techniques, such as problem-solving policing and intelligence-led policing strategies that encourage and build positive relationships between the Fontana Police Department and the community.
• Emphasize community interaction and collaborative problem solving between the Fontana Police Department and the community; continue to build diverse community-based partnerships guided by innovation and perseverance to ensure Fontana's future as a well-developed, dignified, and respected community.
• Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related misdemeanors and felonies; respond to alarms; investigate complaints; apprehend suspects; search, inspect, transport and take custody of prisoners.
• Respond to general public service calls including animal complaints, domestic disturbances, civil complaints, property control, and related incidents; may participate in the surveillance of an area.
• Secure the scene of a crime; administer first aid; conduct preliminary investigations; obtain witnesses; gather information; make arrests; prepare detailed reports.
• Investigate reports of missing persons; maintain surveillance over suspected criminals; identify areas of potential crimes or unsafe conditions; report conditions and take corrective action.
• Identify suspects; conduct interviews and interrogations; apprehend and arrest offenders.
• Serve as Field Training Officer as assigned; train new officers on departmental policies, procedures and activities.
• Collect, process, photograph and present evidence suing scientific techniques including fingerprints, fibers, blood, and related physical evidence.
• Enforce traffic laws and ordinances; check speed with radar; issue warnings and citations.
• Conduct building and field searches; check buildings for physical security.
• Direct traffic at fire, special events, and other emergency or congested situations.
• Conduct investigations of injury and fatal traffic accidents; conduct traffic accident analyses and general traffic surveys.
• Conduct a variety of criminal investigations involving crimes against persons and property; gather evidence and prepare cases for prosecution.
• Contact and interview victims and witnesses; preserve and investigate crime scenes.
• Conduct covert, undercover investigations as assigned.
• Contact and cooperate with other law enforcement agencies in matters relating to the apprehension of offenders and the investigation of offenses.
• Assist in the performance of special investigative and crime prevention duties.
• Prepare reports on arrests made, activities performed and unusual incidents observed.
• Make arrests as necessary; interview victims, complainants and witnesses; interrogate suspects; gather and preserve evidence; testify and present evidence in court.
• Serve warrants within the department and with outside agencies; remain current on laws and procedures required for processing warrants.
• Serve as Crime Prevention Officer; oversee and coordinate crime prevention activities; make presentations to local citizens and community groups.
• Serve as Intelligence Officer; gather crime related intelligence information and conduct background investigations; coordinate information and activities with outside agencies and jurisdictions.
• Serve as Public Information Officer; respond to inquiries and complaints from individuals, private organizations, news media and the general public; inform and educate the public on crime prevention and the criminal justice system; prepare and present public speaking engagements.
• Investigate juvenile related crimes including child abuse and juvenile narcotics; coordinate youth services with outside agencies and organizations including local school districts; conduct community presentations and instruct assigned classes.
• May participate in S.W.A.T. and K-9 activities and operations.
• May perform duties of police dispatcher or desk officer as needed.
• Participate in departmental studies and in staff development.
• Attend briefings and provide roll call as needed.
• Maintain prompt and regular attendance.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.
• This position is always evolving. Therefore, employer reserves the right to modify this job description as necessary.

THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.

Working Conditions:Positions requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement, and fine coordination in preparing reports using a computer keyboard. Additionally, the position requires near, far, and color vision in viewing crime scenes and evidence and firing a weapon. As a law enforcement officer, the incumbent may be required to run in pursuit and subdue suspects while taking them into custody; walk on uneven and slippery surfaces, and climb ladders. Occasionally, this position may be required to work outdoors in all weather conditions, around loud noise, and moving vehicles. Incumbents may also be subjected to physical threats, verbal abuse, and other stressful situations.

A combination of experience and training that would likely provide the required knowledge and abilities is qualifying. The employee must have the knowledge of:

• Modern police methods and procedures related to patrol, traffic control, crime prevention, investigation and identifications techniques.
• Pertinent Federal, State and local laws and ordinances, particularly with reference to apprehension, arrest, custody of persons committing misdemeanors and felonies, rules of evidence, search and seizure, records maintenance, court procedures, traffic control, etc.
• Modern office procedures, methods and computer equipment.
• Basic report preparation.
• Geography of the City.
• Police equipment, including firearms, communication equipment and computers.
• Recent court decisions and how they affect department and division operations.
• Bookkeeping and record keeping methods and procedures.
• Modern investigative methods.
• Functions and objectives of Federal, State, and other local law enforcement agencies.
• Offensive and defensive weapons nomenclature and theory.
• Department rules and regulations.
• Self-defense tactics.
• Crime patterns and trends in an assigned area.
• First aid principles and techniques.
• Interviewing and interrogation techniques.

Ability to:

• Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals, all while being free from any bias against race or ethnicity, gender, nationality, religion, disability, sexual orientation, etc.
• Properly interpret and make decisions in accordance with laws, regulations and policies.
• Gather, assemble, analyze evaluate and use facts and evidence.
• Analyze situations quickly and objectively, and determine proper course of action.
• Obtain information through interviews and interrogation.
• Understand and carry out oral and written instructions.
• Foster positive relationships between the community and the Police Department, including managing the public tactfully and effectively.
• Learn the operation of standard equipment and facilities required in the performance of assigned tasks.
• Learn standard broadcasting procedures of a police radio system.
• Meet the physical requirements established by the Department.
• Communicate effectively, both orally and in writing.
• Use and care of firearms.
• Prepare accurate and grammatically correct written reports.
• Demonstrate keen powers of observation and memory.
• Demonstrate and encourage strong critical thinking and collaborative problem-solving techniques.
• Establish and maintain effective working relationships with those contacted in the course of work including a variety of City and other government officials, community groups, and the general public.

• Candidates must meet the minimum standards as required by the California Government Code Section 1031:
• Be a citizen of the United States or a permanent resident alien who is eligible for and has applied for citizenship, except as provided in Section 2267 of the Vehicle Code.
• Be at least 21 years of age.
• Be fingerprinted for purposes of search of local, state, and national fingerprint files to disclose a criminal record.
• Be of good moral character, as determined by a thorough background investigation.
• Be a high school graduate, pass the General Education Development Test or other high school equivalency test approved by the State Department of Education that indicates high school graduation level, pass the California High School Proficiency Examination, or have attained a two-year, four-year, or advanced degree from an accredited college or university. The high school shall be either a United States public school, an accredited United States Department of Defense high school, or an accredited or approved public or nonpublic high school. Any accreditation or approval required by this subdivision shall be from a state or local government educational agency using local or state government approved accreditation, licensing, registration, or other approval standards, a regional accrediting association, an accrediting association recognized by the Secretary of the United States Department of Education, an accrediting association holding full membership in the National Council for Private School Accreditation (NCPSA), an organization holding full membership in AdvancED, an organization holding full membership in the Council for American Private Education (CAPE), or an accrediting association recognized by the National Federation of Nonpublic School State Accrediting Associations (NFNSSAA).
• Be found to be free from any physical, emotional, or mental condition, including bias against race or ethnicity, gender, nationality, religion, disability, or sexual orientation, that might adversely affect the exercise of the powers of a peace officer.

• Experience: Successful completion of a P.O.S.T. certified basic police academy.
• Licenses/Certificates: Possession of, and continuously throughout employment, a valid California Class "C" Driver's License or equivalent. Possession of a P.O.S.T. Basic Certificate within eighteen months of employment as a Police Officer.

• Experience:One (1) year of law enforcement experience as a Police Officer.
• Licenses/Certificates: Possession of a P.O.S.T. Intermediate Certificate.

• Licenses/Certificates: Possession of a P.O.S.T. Advanced Certificate. Regular status as a Police Officer in the City of Fontana.

Successful candidates will be required to pass a drug screening, fingerprint screening, physical examination and a background investigation.

The City of Fontana has a flexible benefits plan. This plan allows for employees to select benefits based upon their individual needs. Full-time and Classified Part-time employees are eligible for benefits.

Please to view our excellent employee benefit options.

• 
  
  
• Yes
  
  
• No
  
  

• 
  
  
• Yes
  
  
• No
  
  

• 
  
  
• High School graduate or equivalent
  
  
• Some college
  
  
• Trade School Graduate or Apprenticeship
  
  
• Associate's Degree
  
  
• Bachelor's Degree
  
  
• Master's Degree
  
  
• Doctorate
  
  
• None of the Above
  
  

• 
  
  
• Yes
  
  
• No
  
  

Required Question

Job Description:

This position supports Patient Data Intake (PDI) organization to achieve its mission of improving patient lives through consistent and accurate delivery of high quality, relevant, and timely adverse event and product quality management by providing effective oversight of external providers of Pharmacovigilance services.

Major Responsibilities:

Core job requirements include:

* Conducting oversight of vendors who identify and collect adverse event information and complete intake of Pharmacovigilance safety reports in Safety System.

Conducting oversight of vendors who identify and collect product quality complaint information and complete intake of Product Quality reports in Product Quality System.

* Conducting oversight of vendors to ensure collection, assessment, and processing of adverse event and product quality complaint information is performed in a compliant and timely manner to comply with global regulations.

* Supporting the business strategy of assisting internal and external customers in collecting information for product safety reports and products complaints related to products.

* Conducting oversight of vendors to ensure company standards for quality, compliance and productivity are met. Remaining current on knowledge and skills required for supporting customers.

* Supporting vendor case quality and productivity metrics by exhibiting the core leadership attributes: Agile and Accountable; Clear and Courageous; Make Possibilities Real; All for One ; Decide Smart and Sure.

* Supporting and participating in audits and inspections as needed.

* Supporting development of materials and delivering training in conjunction with the vendor, including train-the-trainer, special-topics, refresher, and internal trainings as needed.

* Conducting oversight to ensure the vendor is effectively communicating using various mediums and establishing rapport with customers, colleagues, and interdepartmental groups.

* Conducting oversight in the vendors use of multiple databases to document adverse event and product complaint information.

* Supporting implementation of strategies to enhance PDI excellence in providing the highest level of customer experience.

* Acting as an adverse event and product complaint intake subject matter expert.

* Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.

* Participating in projects/assignments in coordination with management.

* Gaining knowledge and expertise to initiate mentoring opportunities of other specialists in PDI.

* Participating in projects/assignments in coordination with management.

* Other duties may be assigned based on the need or work requirements of the organization.

Experience/Skills:

Bachelor's degree with related health sciences background. Nursing or Pharmacy preferred

3-6 years clinical healthcare and previous pharmaceutical industry experience. Pharmaceutical industry contact center experience preferred

Provides medical support with emphasis on the intake of medical product experiences and processing standard communication requests. Acts as a liaison with Quality Assurance for product quality problems where an adverse event is involved. Works with Customer Service to provide standard information and product replacement as necessary. Provides assistance to the medical and lay community with standard information that is from the package insert or information from the standard letter database that deals with labeled and specific off-label information/indications.

Experience Level = 3-5 Years

Description

Ready for more than just a job? Build a career with purpose.

At Lactalis in the USA, we're committed to providing meaningful opportunities for our people to learn, grow, and thrive-whether you're just starting your journey with us or looking to take the next step in your career. From day one, we offer the tools and support to help you succeed.

As the world leader in dairy, Lactalis is a family-owned company with over 85,000 pragmatic and ambitious professionals across the globe. Each day, we're proud to produce award-winning dairy products that bring people together.

In the US, we proudly offer an unrivaled house of beloved brands, including Galbani Italian cheeses and ricotta, President specialty cheeses and butters, Kraft natural and grated cheeses, Breakstone's cottage cheese, Cracker Barrel, Black Diamond cheddar, and Parmalat milk. Our yogurt portfolio includes siggi's, Stonyfield Organic, Brown Cow, Oui, Yoplait, Go-Gurt, :ratio, Green Mountain Creamery, and Mountain High, along with a growing family of ethnic favorites like Karoun, Gopi, and Arz.

At Lactalis, we live by our core values-Ambition, Engagement, and Simplicity. We foster a workplace where innovation thrives, diverse perspectives are celebrated, and everyone's unique background and ideas are valued.

Even if you don't meet every qualification, we encourage you to apply. We want to hear about your PASSION, your STORY, and how your EXPERTISE can help us shape the future of dairy.

From your PASSION to ours

Lactalis USA, part of the Lactalis family of companies, is currently hiring a US Consumer Relations Manager based in Londonderry, New Hampshire.

As a Consumer Relations Manager, the role will carry out responsibilities such as but not limited to leading the company's strategy and operations related to consumer feedback, complaints, inquiries and product experience insights. Oversight of the Lactalis USA Consumer Relations Contact Centers operations providing excellent consumer service and care. The CR Manager plans, implements and maintains operational standards and systems, performance objectives, budgets, and staffing. He/She is responsible for resolving consumer issues while representing the interests of both the consumer and the Lactalis USA divisions. Capturing and providing quality and actionable consumer complaint data and feedback to drive continuous improvement.

The role includes implementation of Lactalis Group procedures . Additionally, the Consumer Relations Manager will collaborate with Industrial, Quality, Legal and Regulatory, Marketing and R&D to align duties with the company's goals and values.

From your EXPERTISE to ours

Key responsibilities for this position include:

Call Center Operations

• Review company policies and implement them effectively and efficiently
• Develop and implement consumer service policies and procedures
• Establish and oversee the achievement of consumer service levels/functional KPIs
• Evaluate current CR tools, resources and system in place, prepare and implement a plan for improvement of the consumer call center service quality and efficiency
• Liaise with company management to support and implement growth strategies
• Lead consumer call center integration projects within the parent company network
• Coordinate and manage consumer service projects and initiatives (e.g. satisfaction surveys)
• Develop and manage budget and department expenses
• Manage CR database and other CR tools (e.g. live chat and phone system). Work with external vendors and IS/IT to resolve system issues
• Direct the daily operations of the consumer relations teams
• Manage Cheese Division call center team in Chicago, including regular visits to the office to provide support
• Plan, prioritize and delegate work tasks to ensure proper functioning of the department
• Monitor industry best practices including AI and implement continuous improvement projects
• Ensure product repositories are up to date and information is available for agents
• Create training content to improve agent efficiency & soft skills

Consumer Contact Management

• Oversee daily management of consumer inquiries, complaints, and feedback through phone, email, digital channels
• Ensure timely, accurate, respectful, and brand aligned responses to all consumer contacts
• Maintain Lactalis standards for response times and issue resolution
• Monitor accuracy of the CR database and of consumer feedback reports
• Partner with Legal and Regulatory Teams to handle complex and escalated consumer complaints for all Lactalis US divisions
• Analyze and report product issues and consumer feedback trends for all the Lactalis US divisions
• Oversee CR protocols for dealing with "consumer threats" and "product emergencies", working closely with all Lactalis US divisions Legal, Crisis Management, Quality Assurance, and Communications Leads
• Oversee communications to consumers. Work closely with each Lactalis US division Quality Assurance, Marketing and Regulatory to prepare standard responses and product talking points, and update them on a regular basis
• Attend and participate in business meetings, and contribute to work objectives
• Support products, marketing programs and company initiatives. Understand and communicate product features and benefits, key business practices, and subjects at the heart of the company's mission
• Perform other duties as assigned

Supervisory Responsibilities

The incumbent is responsible for the overall direction, coordination, and evaluation of Lactalis USA consumer call centers in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

• Bachelor's degree is required.
• Majors in Business Management, Communication, Nutrition or related field is preferred.

Experience

• 5+ years as a consumer contact center manager in a CPQ company experience is required. Experience is a Food company is preferred

Certifications and specific knowledge

• Knowledge of Excel, Power Point, Power BI are recommended
• High proficiency in CRM and data management tools is required

Work Conditions

• Travel is required occasionally.
• Extended hours may be necessary depending on the project's needs.

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities. Further, any division of the Company that is an Affirmative Action Employer will comply with all related legal obligations.

Notice: MCRA’s Talent Solutions division works to unite top talent with opportunities on our clients’ teams. This posting is not for a position directly at MCRA, but rather for a position with a MCRA client that our team is helping to recruit and fill.

MCRA's client, a commercial-stage medical device company specializing in designing, developing, and marketing orthopedic fracture repair and stabilization products, is in search of a Director of Quality and Regulatory Affairs to provide support across Regulatory, Quality Assurance, Operations, and Research & Development (R&D).

Primary Roles:

• Is a key member of the senior leadership, and is responsible for the successful operation of the company's quality and regulatory systems. Essential functions include the development, implementation, maintenance, and improvement of company-wide quality and regulatory systems, integrating continuous improvement activities.
• Serves as our clients Management Representative under ISO and FDA requirements, and takes the lead role in ensuring that the quality management system is efficient, effectively implemented and ensures compliance with the requirements of applicable regulatory agencies. Responsible for the generation and maintenance of our client's Quality systems, with direct oversight for the processes for Complaints Management, CAPA, Risk Management, Post-Market Surveillance, and Regulatory Reporting.
• Is responsible for leading the resolution of quality and compliance issues within the business and provide routine quality feedback and leadership to cross-functional groups
• Serves as the official correspondent to Competent Authorities (e.g. FDA, EU countries, etc) as well as Notified Body. Responsible for maintaining compliance registrations and device listings.
• Ensuring compliance with FDA and other applicable international regulations and requirements for the design, development, distribution, and maintenance of medical devices and provide general regulatory support to the organization

Responsibilities:

Quality Systems

• Provide operational leadership in planning and management of quality system activities to maintain appropriate QMS certification
• Responsible for leading and interfacing with any Notified Bodies or Competent Authorities during inquiries or facility inspections by such organizations
• Acts as lead in all product complaint and recall campaigns.
• Responsible for interfacing with and following up with any Customers regarding complaints
• Responsible for Supplier Quality assurance program
• Responsible for Measurement, analysis and improvement programs, including quality trending, CAPA system, and the Internal Quality Audit program for our client.
• Leads the Management Review process

Quality Engineering

• Ensures all inspection and quality plans are statistically sound and can ensure quality levels that exceed requirements
• Ensures all device history records are complete and reviewed prior to release of product
• Assist suppliers by providing information to enable process improvements
• Ensure all manufactured products are conforming to FDA Quality System, ISO 13485, MDD, and MDR
• Supports the engineering staff with PPQA activities, validations, and statistical analysis of new products and processes
• Leads Risk Management and Post-Market Surveillance activities

Regulatory Affairs

• Develop and implement global regulatory and compliance strategies to:
• Ensure all products designed, manufactured and/or shipped meet all regulatory, corporate and customer requirements for quality, safety and efficacy;
• Ensure proper and timely preparation and maintenance of national and international new product submissions, registration/licensing renewals, product listings, post market surveillance reports, import and export documents, safety testing, and other national and international requirement
• Optimize and focus on quality during the design and change control processes for both new and existing products;
• Ensure all advertising and promotion materials conform to applicable FDA, EU, and, where applicable, other country regulations.
• Responsible for the CE Mark approval process for all products, and Technical File generation and maintenance
• Responsible for writing Letters to File as required
• Participates in the development and writing of 510(k) submissions with the management team utilizing external resources as required
• Responsible for external agency reporting

Education:

• Bachelor’s Degree in Engineering or Natural Science preferred, coupled with approximately 10 years of combined experience in QA / RA in the medical devices industry; experience regarding medical device design, development and manufacturing regulations, especially 21 CFR Part 820 Quality System Regulation, the MDD and MDR Directives, as well as ISO 13485 requirements. 5 years of experience managing supervisory personnel and contributing toward the development of department strategies.

Experience/ Skills:

• Ability to build efficient quality assurance systems; including electronic document and record control, CAPA, NCR, complaint, training, metrics
• Demonstrated ability to write, review, execute and critique validation protocols, investigation plans, root cause analyses, NCRs, CAPAs, complaints, trend report
• Has experience with applying ISO 14971 principles to medical devices throughout all stages of the product's lifecycle.
• Demonstrated leadership skills and team building skills, inspires others toward continuous quality improvement
• Able to solve complex quality, technical, managerial or budgeting problems
• Readily adapts to changing priorities, effectively manages own time and direct reports to ensure tasks, projects are completed on time to meet growth objectives. Adjusts easily and readily to a fast-paced work environment
• Working knowledge of data acquisition, analysis and statistical software
• Demonstrated ability to manage multiple projects and technical personnel simultaneously
• Successful oral and written communication skills, business acumen and assertive decision-making ability
• Excellent computer skills, including MS Office proficiency

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as to meet the ongoing needs of the organization.

MCRA, LLC is an equal opportunity/Affirmative Action employer and does not discriminate in its selection and employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability, protected veteran status, genetic information, age, or other legally protected characteristics.

• Ensure client success by providing oversight of assigned clients, including implementation, ongoing management, regular touchpoints and meetings.
• Understand client needs and ensure deliverables meet expectations, including KPIs and service levels.
• Act as liaison with client stakeholders to manage all aspects related to services provided by EVERSANA Medical Information Contact Center Medical Communications (EVERSANAMICC).
• Perform project escalations in a timely manner when client performance requirements are not met.
• Address client concerns in reference to products, services rendered or employee interactions.
• Serve as resource person for staff regarding the client, client procedures, and client product(s).
• Participate in client audits and collaborate with EVERSANA Quality to facilitate audits.
• Manage client invoicing.
  
  

• Mentor junior staff. Provide initial and ongoing training to staff.
• Ensure staff performance and proficiency across client product(s) & procedures.
• Monitor and update client resources to ensure staff has the most accurate and current information.
• Maintain client and client product information reference files.
• Proactively monitor work processes related to handling medical information inquiries, and assure compliance with client performance requirements of EVERSANA-MICC.
• Provide constructive suggestions and follow through with implementation of appropriate changes. This may include revising/updating content or processes to meet EVERSANAMICC service standards as well as the expectations and requirements of the client(s).
  
  

• Triage and respond to medical information inquiries from physicians, pharmacists, nurses, and other health care professionals, consumers, and payers. Utilize medical information skills to identify, research, and critically evaluate medical literature to create responses to medical information inquiries.
• Utilize writing skills for adverse event and product complaint narrative during intake as well as medical inquiry custom responses.
• Handle requests across multiple channels and platforms (phone, email, CRM, chat, etc.)
• Identify adverse events and product complaints during interactions with customers. Perform intake sufficient to generate adverse event and product complaint reports in compliance with EVERSANA-MICC and client standard operating procedures. Knowledge of FDA’s postmarketing adverse event reporting regulations and safety terminology. Ability to make accurate assessments regarding what information needs to be obtained and level or depth of information to be collected.
• Coordinate processes necessary for responding to product quality-related complaints. This process may involve interactions with personnel in the following departments: Quality Assurance, Regulatory Affairs, and the complainant.
• Maintain product, therapeutic area, and client specific requirements knowledge.
• Ensure good documentation, high quality, and excellent customer service.
• Medical writing and Medical Information content development. Provide medical writing to assist in drafting of Medical Information response documents [FAQs, Scientific Response Documents (SRDs), Custom Response Documents (CRDs)] and/or work collaboratively with medical writing team to develop these materials.  Staffing at scientific medical affairs booths.
• On-call responsibilities on an as assigned basis.
  
  

• Metrics: Maintain and contribute toward process improvement, which positively impacts metrics associated with activities of the Medical Communications Contact Center; metrics are subject to change annually or more often as deemed necessary.
• Customer Services: Maintain and improve customer services associated with activity of the Medical Communications Contact Center.
• Hours: Able to work full time and be flexible with work scheduling as required by clients and management.
• Travel: In general, this position does not travel; however, the incumbent will need to be able to travel up to 10%.
  
  

• Education: Pharm.D. Degree
• Experience and/or Training: One to two years of Medical Information and/or pharmaceutical industry experiences.
  
  

• Education: Advanced healthcare degree (preferred PharmD or higher).
• Experience and/or Training: 2-5 years of Medical Information and/or pharmaceutical industry experiences.
• Experiences in a Contact Center and Pharmaceutical industry environment.
• Skills in project management and time management.
• Technology/Equipment: Technology proficiency in the areas of telephony, Medical Information database, Microsoft Office, and video conference platforms.
• Knowledge: Therapeutic expertise. Ability to critically evaluate medical literature. Medical Information contact center systems and processes.
• Experience in Drug Information or a specialty area, particularly in Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or other specialty.
• Positive Attitude and Energy – Exhibits an upbeat attitude, a genuine interest in others and a sense of humor. Energizes others and heightens morale through her/his attitude.
• Communication Skills – Possesses the ability to develop and articulate ideas and information that generate understanding and creates a climate that motivates and encourages others to participate.
• Innovator – Transforms creative ideas into original solutions that positively impact the company’s performance.
• Highly Principled – Proves to be a professional of unquestionable integrity, credibility and character who demonstrates high moral and ethical behavior.