Emcor Facilities Services Jobs in Usa

27,525 positions found

Sales Representative – Facility Services & Commercial Cleaning
✦ New
Salary not disclosed
Spring Valley, NY 9 hours ago
Sales Representative

We are a growing facility services company providing commercial cleaning, maintenance, and on-site operational support to businesses across multiple industries.

We are looking for a driven and results-oriented Sales Representative to help expand our client portfolio.

Responsibilities:

• Identify and pursue new B2B sales opportunities

• Connect with property managers, office buildings, healthcare facilities, retail locations, and industrial sites

• Present customized cleaning and facility service solutions

• Prepare proposals and close service agreements

• Maintain strong long-term client relationships

What We Offer:

• Competitive compensation (base + commission or commission-based options available)

• High earning potential

• Ongoing operational support

• Growth opportunity within a fast-growing company

Requirements:

• Previous B2B sales experience preferred

• Strong communication and negotiation skills

• Self-motivated and goal-driven

• Must be legally authorized to work in the United States

If you are confident, proactive, and ready to grow in the facility services industry, we’d love to connect.


Not Specified
View & Apply
Facility Service Specialist (AMHERST)
Salary not disclosed
AMHERST, Ohio 3 days ago
Overview:

$14.25/hour.

 

Ages 18+

 

At Cedar Point, work is FUN! Working in a resort maintenance role means you are responsible upkeep and cleaning of indoor and outdoor public areas in Cedar Point Hotels and Campground. You’ll also… 

 

  • Responsible for the overall cleanliness of public restrooms facilities. Components include sinks, toilets, showers, counters and walls.
  • Ensure guest walkways and sidewalks are clear of debris, foliage, mulch, and dirt.
  • Ensure the overall cleanliness of guest coin operated laundry facilities as well as washer and dryer equipment.

 

Positions available: Resort Maintenance Attendant. 

 

Some of our amazing perks and benefits: 

  • Paid training and FREE uniforms! 
  • FREE Admission to Cedar Point and our other properties! 
  • FREE tickets and discounts to local attractions! 
  • FREE tickets for family and friends! 
  • 20% discounts on food and merchandise! 
  • Employee-only ride nights, game nights, and FREE FOOD events!
temporary
View & Apply
General Trades Service Manager
Salary not disclosed
Tempe, AZ 2 days ago

Job Summary


Under general supervision of Account Director, provides technical support and expertise to assigned customer. Conducts telephonic and electronic follow up and closing functions for open work orders on assigned accounts in order to meet the contractual obligations of the client. Intent is to ensure work orders are completed on time. This position will primarily involve handling customer communications on general trades-related work orders (with emphasis on plumbing, lighting, doors, and electrical repairs). Communications include but are not limited to keeping customers informed of work being performed at their location, providing updates to customers, and handling escalations. This position is the main point of contact for designated customers. Capabilities to understand and review quotes and provide recommendations for most effective, timely and cost conscious repairs.


Essential Duties & Responsibilities

  • Perform administrative support to include work order management and scheduling, vendor management, purchase order coordination, reporting, and any other such task assigned by supervisors
  • Provide technical direction and support to EMCOR Field Organization and subcontractors to ensure timely completion of all general trades-related work orders
  • Respond to requests for maintenance and repair of facilities with an emphasis on plumbing, doors, and electrical situations affecting the facilities, etc.
  • Maintain effective communications with employees, management, EFO/contractors, and customers as operations are 24/7.
  • Assist customer and service providers with invoicing statuses and issues; escalate when appropriate
  • Provide accurate reporting on open work orders for supervisor review as requested
  • Document all work order related correspondence with customers and EFO/service providers to ensure files and work order history are always up to date and complete
  • Will attend all required staff meetings and complete all required safety training


Qualifications

  • Associates Degree or equivalent experience
  • Minimum of 5 years of experience in general contractor trades maintenance and management or an equivalent combination of education and experience
  • Bi-lingual English-Spanish preferred
  • Advanced proficiency in MS Windows Applications, including MS Excel and Word. Must be able to Type min 50 wpm and have good writing skills
  • Professional and friendly demeanor, willing to go above and beyond to accomplish the mission
  • Ability to work under pressure and make correct decisions with limited input; know when to escalate issues to leadership
  • Ability to communicate effectively and efficiently with all functions of the Operations Team and Call Center to carry out objectives of the program
  • Ability to think critically and problem solve
  • Ability to maintain a courteous, professional demeanor at all times
  • Convey confidence in providing and receiving pertinent information
  • Must be punctual, reliable and caring about their work ethic
  • Capability to travel < 25% to customer headquarters or sites


Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled


Notice to Prospective Employees

Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine.


EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent.

Not Specified
View & Apply
FACILITIES MAINTENANCE SUPERINTENDENT - 0326
✦ New
Based on experience
Greenville, SC 9 hours ago
Job SummaryUnder general direction and in compliance with standard operating procedures and policies, plans and directs repairs, installations, renovations, modifications and maintenance projects for all City-owned facilities and systems. Oversees short- and long-term planning for the unit. Develops and implements standard operating procedures for the unit in compliance with laws and regulations. Manages all work requests by estimating labor, materials, and financial resources required for job completion. Coordinates maintenance work with City departments and vendors, maintaining effective relations. Supervises Facilities Maintenance staff by setting performance expectations, assigning work orders, establishing work priorities, and ensuring work assignments are completed to standards and schedule. Submits invoices for payment and monitors project budgets. Completes budget requests, reviews and approves purchase orders. Ensures a safe working environment by conducting safety meetings and providing pertinent updates on safety issues and problems. Ensures staff complete necessary safety training. Works special events such as Fall for Greenville and Artisphere.

Essential Functions Essential Functions % of Time
  • Manage Facility Services Operations: Inspect and inventory assigned facilities, utilities, roofs, and other structures to access maintenance needs. Diagnose plumbing, electrical, HVAC, mechanical, or structural issues and define necessary resources and best methods to perform needed repairs. Prepare and prioritize work orders for maintenance by measuring and surveying job locations and meeting with internal customers to discuss needed specifications. Coordinate maintenance work with City departments and vendors, maintaining effective relations. Assist in the development of a scope of work for maintenance services and participate on the proposal review and selection team. Ensure the selected vendor is compliant with the scope of work and review and submit vendor invoices for approval and processing for payment. Lead general construction projects. Visit jobs in progress, inspecting each phase of work, spot testing operational phases, and providing final inspection of completed jobs. Ensure clean walkways, public spaces, and restroom facilities. Receive and unload large deliveries.
50%
  • Supervise Assigned Staff: Supervise assigned staff including facilities maintenance, custodians, and contractors to ensure compliance with departmental and City policies and procedures. Set performance expectations and standards. Prioritize and assign work. Write and conduct performance evaluations. Ensure staff training. Coach, mentor, and counsel employees. Ensure staff compliance with departmental and City policies and procedures. In coordination with supervisor and Human Resources, review and update job descriptions. Participate in the hiring and selection of staff for open positions. Ensure the timely documentation and disciplining of employees consistent with Human Resources policies.
25%
  • Perform General Administration & Budget Preparation: Prepare clear and concise written plans, work orders, and reports. Estimate labor, material, and financial resources required for job completion. Submit bid requests and prepare vendor quotes as necessary. Track project expenditures. Suggest budget amendments as appropriate. Order, pick up, and/or confirm receipt of parts and supplies. Assure that all assigned vehicles are properly maintained and driven by assigned personnel in a safe manner. Meet with various vendors to assure equipment in facilities are properly maintained and service agreements are being attained. Review any potential Capital Improvement Projects with manager and prepare necessary documentation for project requests.
15%
  • Ensure Safety in the Workplace: Understand and implement policies, procedures, laws and regulations to ensure a safe working environment. Proactively identify, remove and/or report potential hazards to appropriate authorities. Comply and ensure subordinate compliance with City, state, and federal safety procedures and protocols in performance of job duties to include reporting all accidents, incidents, and injuries witnessed or incurred. Ensure equipment has appropriate safety measures in place. Conduct safety meetings providing pertinent updates on safety issues and problems; demonstrate the use of necessary safety equipment required for the job. Conduct reviews of all injuries and accidents and implement changes and/or training to enhance safety practices. Train staff in proper use of equipment and materials. Organize, document, and evaluate annually required safety drills. Remove snow and spread ice melt when necessary. Oversee monthly facilities safety inspection process and provide results to management and the City's Risk Manager.
10%Perform other duties as assigned.

Job Requirements
  • Associate degree in building trades, construction, or a related field.
  • Over four (4) years of experience in building trades or construction.
    • OR six (6) years of directly related experience in building trades or construction may be considered in lieu of education requirement.
  • Must have prior experience in HVAC, electrical, carpentry, and plumbing.
  • Must have or obtain training/certification in OSHA 30, CPR, AED, and First Aid within first year of employment.
  • FEMA Certifications ICS:100, 200, 300 (when class is offered), 552, 700 and 800 within three (3) months of hire.
Preferred Qualifications
  • Building trades certifications in electrical, plumbing, and/or HVAC.
Driver's License Requirements
  • Valid South Carolina Class D Driver's License.
Performance RequirementsKnowledge of:
  • Maintenance and construction of the City's infrastructure to include water lines, power lines, sidewalks, plumbing, electrical, and mechanical systems, and buildings.
  • Safety, operation, inspection guidelines related to I9 Elevators in applicable facilities.
  • Principles and practices of modern facility maintenance including planning, organizing, staffing, supervising, training, and managing human resources.
  • Occupational hazards and standard safety precautions.
  • Various pieces of light and heavy equipment and the utilization and maintenance for each.
  • Emergency operations and how they are coordinated with other departments.
Ability to:
  • Develop and implement service-related plans, policies, and procedures.
  • Enforce and ensure compliance of applicable City and department policies.
  • Prepare clear project and maintenance reports.
  • Ensure compliance with safety regulations, policies, and procedures.
  • Provide supervision, leadership, training, and work direction for assigned staff.
  • Manage custodians and trade professionals.
  • Delegate work efficiently and effectively.
  • Perform tasks related to carpentry, electrical systems, plumbing systems, HVAC systems, and associated building infrastructure.
  • Climb ladders.
  • Establish and maintain cooperative working relationships with other City departments.
  • Communicate effectively orally and in writing.
  • Work under pressure and with deadlines.
  • Make mathematical calculations and draw logical conclusions.
  • Write reports, prepare business letters, summarize meeting minutes, and compose emails in a clear and professional manner.
  • Read analyze, and interpret general business periodicals, professional journals, technical journals and procedures, financial reports, legal documents, and governmental regulations as well as literature, books, reviews, reports, and abstracts.
  • Operate lift-truck, platform lifts, walkie-talkie, backpack blower, bobcat skid steer, utility vehicles, City pick-up trucks and vans, air compressor, welder, electric pneumatic and battery powered drills, saws, and other power tools, and hand tools (hammers, screwdrivers, wire-cutters, pliers, fence pliers, tin snips).
  • Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.
  • Utilize specialized software and systems to include work management system, CAD, and timekeeping system.


Working ConditionsPrimary Work Location: Office Environment, Maintenance shop, City facilities, vehicle, and outdoors (parking garages).Protective Equipment Required: Gloves, eyewear, dust mask, flame resistant clothing, safety shoes, flash protection for arc flash, hard hat, harness, respiratory protection, and hearing protection.Environmental/Health and Safety Factors:
Frequent exposure to unpleasant environmental conditions and/or hazards. Majority of work performed outside or with exposure to risk. Daily exposure to physical hazards. Weekly exposure to respiratory hazards, noise and vibration. Seasonal exposure to extreme temperatures and wetness and/or humidity. Frequent exposure to mechanical hazards and physical danger or abuse. Occasional exposure to chemical, electrical & fire hazards, and communicable diseases.Physical Demands:
Frequently requires standing, walking, carrying, vision, foot controls, hearing, and talking. Occasionally requires fine dexterity, lifting, reaching, handling/grasping, kneeling, pushing/pulling, balancing, bending, crouching and stooping, twisting, sitting, climbing, and crawling. Medium strength demands include exerting 20-50 pounds occasionally, exerting up to 10-20 pounds frequently, or exerting up to 10 pounds constantly.Mental Demands:
Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires emergency situations and irregular schedule/overtime.Americans with Disabilities Act ComplianceThe City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.DisclaimerThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.PDN-a13569ab-f888-42f7-a202-83ce3c2ec2b0
permanent
View & Apply
Director, Fleet & Facilities
Salary not disclosed
Houston, TX 2 days ago

SUMMARY

The Director, Fleet & Facilities, is responsible for the strategic leadership and operational excellence of both the company’s fleet and facilities. This role places a strong emphasis on capital management, cost-effective repair and maintenance, and exceptional internal customer service. The Director drives initiatives to maximize fleet performance and asset value, minimize lifecycle costs, and ensure safe, efficient, and well-maintained facilities that support company operations.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Fleet Management

  • Lead capital planning for fleet assets, including acquisition, replacement, and disposal strategies to optimize value and reduce total cost of ownership.
  • Develop and enforce policies for cost-efficient fleet usage, fueling, maintenance, and regulatory compliance.
  • Implement advanced telematics and analytics to monitor fleet performance, identify cost-saving opportunities, and extend vehicle and equipment life.
  • Supervise fleet maintenance teams, ensuring high-quality, timely, and cost-effective repairs.
  • Negotiate and manage vendor contracts for fleet leasing, repairs, and services, with a focus on reducing expenses and improving service quality.
  • Analyze fleet maintenance and repair data to identify trends, reduce downtime, and implement preventive strategies that lower costs.
  • Direct onboarding and ongoing training for fleet staff, emphasizing best practices in repair, maintenance, cost management, and internal customer service.
  • Foster a culture of responsiveness and partnership with internal stakeholders, ensuring fleet services consistently meet or exceed internal customer expectations.

Facilities Management

  • Oversee the maintenance, repair, and improvement of company buildings, grounds, and infrastructure to ensure safe, efficient, and compliant operations.
  • Develop and manage capital improvement plans for facility upgrades, expansions, and renovations, prioritizing projects with strong ROI and cost reduction potential.
  • Manage facility service contracts (HVAC, janitorial, landscaping, security, etc.), ensuring optimal vendor performance and cost efficiency.
  • Supervise facilities maintenance teams, ensuring timely and cost-effective repairs and improvements.
  • Support internal customer service by ensuring facilities meet the needs of all departments and stakeholders.

REQUIRED EDUCATION, QUALIFICATIONS & EXPERIENCE:

  • Bachelor’s degree in Business Administration, Logistics, Facilities Management, or related field preferred.
  • Ten years of progressive experience in fleet, facilities, or operations management, including leadership responsibilities required.
  • Possess and maintain a valid driver’s license and an acceptable driving record in accordance with Company policy.
  • Experience with telematics systems, ELD platforms, and fleet management software.
  • Proven ability to manage large-scale operations, service vendors, and compliance programs.
  • Excellent organizational, leadership, and communication skills.
  • Strong internal customer service orientation, with a track record of building effective relationships and delivering high-quality support to internal teams.
  • Analytical mindset with a focus on data-driven decision-making and risk mitigation.
  • Strong project management skills and the ability to lead cross-functional initiatives.

PRE-EMPLOYMENT REQUIREMENTS

  • Must complete and pass all required pre-employment screenings.

Imperative Chemical Partners is an Equal Employment Opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national or ethnic origin, veteran or disability status.

This description reflects management’s assignment of essential functions, it does not exclude or restrict the tasks that may be assigned or re-assigned. This job description is subject to change at any time.

Not Specified
View & Apply
HEAD FACILITY SERVICEPERSON-GR&MN/RE/EL
✦ New
$24.50 - 33.22
Fort Lauderdale, FL 9 hours ago
Head Facility Serviceperson-Gr&Mn/Re/El

To perform semi-skilled work in all areas of the plant such as air conditioning, plumbing, hardware, carpentry, grounds, sprinklers, preventative maintenance and minor repairs; to keep the school furniture, equipment and utility systems in the proper working condition; to monitor the proper operation of the school's mechanical system.

Essential Performance Responsibilities

Minimum Qualifications & Experience:

  • Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
  • Three (3) years of industrial, commercial, or educational facility experience.
  • Extensive knowledge in the proper operation of vacuums, washers, and buffing equipment; must be able to impart this knowledge to all subordinates. Must be able to schedule assignments and instruct his/her staff in the correct methods of energy conservation procedures. Considerable knowledge of the procedure and scheduling needed to provide the proper care for all types of floors and proper sanitation, and to establish safeguards against improper uses. General knowledge of minor maintenance and repairs to buildings, equipment, and grounds. Must know preventative maintenance and what it stands for. Ability to use power and hand tools associated with the various trades. Ability to work effectively from ladders with due regard to safety for self and others. Able to assume responsibility and to accomplish most tasks with little or no guidance or supervision. Must be able to follow both written or oral instructions.
  • Must complete the Professional and Master Facilities Service job related training programs, conducted by Human Resource Development prior to applying for the position.
  • Failure to comply with this provision may result in disciplinary action up to and including demotion, as per Article 2 of the Federation of Public Employees (Facilities Service, Maintenance, Transportation, and Security Specialists) Bargaining Agreement.
  • Computer skills as required for the position
Preferred Qualifications & Experience

To review the complete job description for this position access the following website: and do a search by Job Code. The Job Code for this position is: NN-022

Compensation

Hourly Rate - $24.50 - $33.22 per hour

New hires will be hired at the minimum of the assigned salary range

permanent
View & Apply
Route Service Representative (4-Day Workweek)
✦ New
🏢 Cintas
$21.63 - 43.27
North Canton, OH 9 hours ago
Route Service Representative (4-Day Workweek)

Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced, indoor/outdoor position in which our partners deliver and pick up uniforms, shop towels, chemical cleaning products and other facility service products.

Our Route Service Representatives enjoy:

  • Comprehensive 10-week training program
  • Solid base salary and commission potential after being assigned a route
  • Majority work a 4-day workweek
  • Majority work no nights or weekends
  • Monthly/quarterly performance bonuses & incentives

Key Responsibilities Include:

  • You are the face of Cintas to our customers and must work to build rapport with key decision makers
  • Ensure quality standards, and proactively solve customer concerns.
  • Grow our existing customer base by upselling and cross-selling additional products and services
  • Negotiating service agreement renewals and control inventory while working professionally and safely
  • Comply with driving and vehicle regulations.
Skills/Qualifications

Required qualified candidates must meet all requirements outlined by the Department of Transportation (DOT) for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with DOT requirements, qualified candidates must, prior to their first day of employment:

  • Have an active driver's license
  • Be at least 21 years of age
  • Obtain a DOT medical certification
  • Provide documentation regarding their previous employment

All successful candidates will also possess:

  • The ability to meet the physical requirements of the position
  • A High School diploma, GED or Military Service
  • The ability to demonstrate a strong customer service orientation
  • Self-motivation and the drive to work in an environment that relies on teamwork to meet goals
  • A positive attitude, along with ambition, organization and service spirit

This is a rewarding opportunity! To support our aggressive growth plans, we offer unique opportunities, including advancement, ongoing training, mentoring and the opportunity to develop world class business skills.

Benefits

Cintas offers comprehensive and competitive medical, dental and vision benefits, with premiums below the national average. We offer flexibility with four different medical plan options; one plan is offered at zero cost.

Additionally, our employee-partners enjoy:

  • Competitive Pay
  • 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
  • Disability, Life and AD&D Insurance, 100% Company Paid
  • Paid Time Off and Holidays
  • Skills Development, Training and Career Advancement Opportunities

Compensation: A reasonable estimate of total compensation for this role ranges between $45,000.00 - $90,000.00/Year and is a combination of base salary plus earned commissions. The range takes into account factors that are considered in making compensation decisions including, but not limited to, skill sets, experience and training, performance, and other business and organization needs. This disclosed range has not been adjusted for applicable geographic differentials associated with the location at which the position may be filled. Please note, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decision are dependent on the facts and circumstances of each decision.

Company Information

Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.

Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, or federal law.

permanent
View & Apply
EEO Services Analyst (Temp)
Salary not disclosed
Tampa Oaks, Florida 2 days ago

Facility Location

NATIONAL EEO SVC FACILITY

5405 CYPRESS CENTER DR STE 330

TAMPA, FL 33609-1026

This is NOT a remote position.

Position Information

NON-SCHEDULED DAYS: SAT/SUN

HOURS: 08:00 AM to 05:00 PM EST

BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.

Functional Purpose

Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.

DUTIES AND RESPONSIBILITIES

1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.

2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.

3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.

4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.

5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.

6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.

7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.

The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:

Requirements

  • Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
  • Ability to develop and provide EEO training.
  • Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
  • Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
  • Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
  • Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.

Reimbursement of relocation expenses will NOT be authorized

Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.

Applicants must also be a U.S. citizen or have permanent resident alien status.

temporary
View & Apply
Service Account Manager
$50,000-50,000 Yearly Salary

We’re growing fast, and our Commercial Roofing Service and Repair division is adding a Service Account Manager to be a liaison between key stakeholders with field-based expertise.  This role is based in Mifflinburg, PA, location - about 75  minutes from Harrisburg, PA, and is a key role in managing client relationships and overseeing ongoing service needs.  


This role conducts roof inspections, identifies repair opportunities, prepares service proposals, and coordinates with internal teams to ensure fast, dependable service. It is a field-based, client-facing position ideal for an organized, relationship-driven professional.  


You’ll work closely with the production team to ensure clarity, structure, and accountability while embodying our company’s values: 

  • Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction.  
  • Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.     
  • Think and Act Win-Win: Doing business with or working for Equity Roofing propels all parties forward.       
  • Focus on the Install: Our installers are athletes and the key to our success.    


Benefits include: PTO, Company Car plus gas, tablet, paid training, retirement match, and health insurance. 


Compensation- $50,000 yearly plus commission and tiered bonus for potential total annual compensation of $90,000-$145,000


If you’re organized, decisive, and enjoy working directly with customers in the field, this Service Account Manager role may be for you! We’re looking for someone who takes ownership of service accounts and delivers dependable, high-quality roofing solutions.  

Compensation:

$50,000 base yearly plus commission and tiered bonuses

Responsibilities:
  • Build and maintain strong relationships with clients, ensuring their service needs are met with efficiency and professionalism.
  • Conduct thorough roof inspections to identify repair opportunities and communicate findings clearly to clients.
  • Prepare detailed service proposals that align with client expectations and company standards.
  • Coordinate seamlessly with internal teams to deliver timely and dependable service solutions.
  • Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
  • Collaborate with the production team to ensure clarity and accountability in service delivery.
  • Monitor ongoing service projects to ensure they meet quality standards and that client satisfaction levels are maintained or exceeded.
Qualifications:
  • 2+ years of commercial roofing, construction, facility services, or service-based sales preferred.
  • 2+ years of general construction and/or roofing experience preferred.  
  • Ability to walk on commercial roofs. 
  • Valid PA driver’s license.
  • Ability to travel within 1.5 hours for the service area.
  • Strong communication skills.
  • Ability to manage multiple accounts and tasks independently.  
  • Ability to read scopes, drawings, measurements, and technical documentation. 
  • Strong technology skills. 


Who Thrives Here (Culture & Values Fit) 


You’ll be successful if you naturally: 

  • Do whatever it takes to ensure jobs run smoothly. 
  • Think win‑win and foster positive customer experiences. 
  • Remain professional with crews, customers, and suppliers. 
  • Focus on quality and enforce installation and safety standards. 
  • Stay calm under pressure and anticipate issues before they escalate. 
  • Communicate clearly, proactively, and respectfully.
  • Lead through accountability without harming morale. 
About Company

Equity Roofing is a five-star roofing company dedicated to building value through long-lasting, exterior home solutions. Our services include: roof repairs, roof replacement, metal roofing, siding, and seamless gutters. Our workmanship guarantee backs every job!

We are Platinum Preferred Contractors with Owens Corning, proudly serving Central Pennsylvania and Northern Indiana.

The core values we live by daily are:

  • Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction. 
  • Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.    
  • Think and Act Win-Win: Doing business with or working for Equity Roofing propels all parties forward.      
  • Focus on the Install: Our installers are athletes and the key to our success.   


#WHGEN2

Compensation details: 5 Yearly Salary



PIc999ebd405b2-3631

Not Specified
View & Apply
GUEST SERVICES AGENT (PART TIME)
✦ New
Salary not disclosed
St. Louis, MO 9 hours ago
Guest Services Agent

We are hiring immediately for a part time Guest Services Agent position.

Location: Washington University St. Louis - One Brookings Drive Suite 1194, Saint Louis, MO 63130. Note: online applications accepted only.

Schedule: Part time schedule. Days may vary, shifts vary from 7:00 am to 3:30 pm or 3:00 pm to 11:30. Further details upon interview.

Requirement: Previous hotel and hospitality experience is preferred.

Perks: Uniforms provided, metro pass, daily meals, and WashU scholarship opportunity! Internal Employee Referral Bonus Available

Fixed Pay Rate: $19.00 per hour.

Free meals, uniforms and laundering service available at select locations.

We make applying easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1516045.

Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today!

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn't merely a job but the start of a career where you can flourish.

Job Summary

Summary: Checks guests in and/or out of the hotel. Resolves guest challenges throughout their stay. Promotes hotel services, amenities and upsells products to the guests.

Essential Duties and Responsibilities:

  • Completes the registration/check-in process by inputting and retrieving information from a computer system confirming pertinent information.
  • Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for services provided by the hotel.
  • Assists guests with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment.
  • Balances and drops receipts according to accounting specifications.
  • Provides guests with information about the facility, services, and amenities.
  • Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
  • Promptly answers the telephone and email inquiries. Retrieves and forwards messages to/from guests. Retrieves mail, packages and facsimiles or other special items for customers as requested.
  • Fields and resolves guest complaints or escalate for resolution to appropriate department.
  • Assists guests in emergency situations.
  • Maintains adequate supplies and functional equipment at the Front Desk.
  • Performs any special assignment deemed by the GM, Guest Services manager, or Manager on Duty.
  • Perform other duties as assigned.

Associates at FLIK are offered many fantastic benefits. Both full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program.

Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details:

temporary
View & Apply
Room Service Associate
Salary not disclosed

Job Responsibilities

  • Deliver meals to patients using the Room Service program, ensuring accuracy of delivery to the correct patient, room, or nursing unit
  • Position meal trays appropriately for patients, such as placing trays on bedside tables for ease of access and comfort
  • Measure and record patients' intake when required by physician orders or nursing care protocols, maintaining accurate documentation
  • Assist patients and family members with menu selection, providing guidance and clarification using trained scripting techniques
  • Respond to patient and family questions regarding meals and menu options with professionalism, courtesy, and empathy
  • Use computerized scanning devices to track meal delivery status in the Room Service system for accurate and timely updates
  • Retrieve soiled trays from patient rooms and inspect them for personal belongings, medical devices, or medications before returning them to the kitchen
  • Deliver floor supplies, snacks, and nutritional supplements to nursing units, and monitor stock levels of tube feedings and supplements to maintain par levels
  • Communicate with nursing staff about any special meal requests, delays, or concerns regarding patient dietary needs or preferences
  • Clean and sanitize meal delivery carts, trays, and dishware using commercial dish machines and cleaning equipment, following safety guidelines
  • Maintain a clean and safe work environment by practicing proper food handling, sanitation procedures, and recording required HACCP temperature logs
  • Perform routine restocking of trays and nourishment items, assist with detailed cleaning tasks in the kitchen or service areas, and dispose of trash or recyclables according to facility policy

Position Qualifications

Preferred:

  • High School or Equivalent

Work Environment

  • As a Room Service Associate, you'll work in a fast‐paced, dynamic environment that requires physical stamina and attention to safety. The role involves standing and walking for extended periods, often in areas with high foot traffic and limited space. You'll be exposed to varying temperaturesincluding brief periods in extreme heat or coldas you move between kitchen areas, delivery routes, and occasionally to outlying buildings.
  • The kitchen environment can be noisy, with occasional wet floors and exposure to sharp tools and equipment such as slicers and grinders. Tasks may include bending, stooping, reaching overhead, and lifting items up to 40 lbs, as well as pushing and pulling food carts or equipment in and out of the department. Proper use of personal protective equipment (PPE)including a cutting glove, apron, goggles, safety shoes, and chemical‐resistant glovesis required to ensure your safety while performing daily tasks.

?

Age of Patients Served

  • All Age Groups

HIPAA Roles‐Based Access to Patient Information

  • None ‐ No access to patient information ‐ Level 0

Required

Preferred

Job Industries

  • Other
Not Specified
View & Apply
Service Writer Advisor
Salary not disclosed
Buda, Texas 3 days ago
Job Description

Job Description

Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.

Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.

Company Description

Family owned Commercial Fleet repair company.
Not Specified
View & Apply
Financial Service Analyst
Salary not disclosed
San Francisco 5 days ago
Summary: Schedule: Monday to Friday, PST.

2-3 onsite days per week at 1855 Folsom St in San Francisco.

Responsibilities: Manage daily operation of the Payment Plus virtual pay program.

Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.

Assist with Payment Plus and Card Programs campaigns.

Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.

Research invoices/vouchers to resolve payment issues.

Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.

Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.

Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.

Work with end users to determine needed system changes and translate them into coherent timing solutions.

Provide continual training to end users on Corporate Card and Procurement Card programs and system features.

Troubleshoot and provide solutions for any system problems or bugs.

Provide excellent customer service to departmental users and vendors.

Ensure work queues are managed within Service Level Agreements (SLA).

Create and run departmental reports for operational monitoring and ad-hoc analysis.

Perform other AP and Card Programs related duties as assigned.

Requirements: At least 5-10 years of experience in the Accounting and Finance field.

Fluency in written and spoken English.

Strong Excel and data analysis skills.

Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).

Required Skills: Excellent written and verbal communication.

Strong attention to detail.

Strong analytical and reporting skills.

Good reading comprehension skills.

Ability to handle sensitive situations with tact.

Bright, quick learner.

Preferred Skills: College degree preferred.
Not Specified
View & Apply
Director Financial Services Sales
Salary not disclosed
West Des Moines 5 days ago
Director Financial Services Sales The Director Financial Services Sales is responsible for recruiting, developing, and leading a team of life, annuity, investment, and fiduciary professionals, including Wealth Management Advisors (WMAs) and Wealth Management Consultants (WMCs).

This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.

We deliver on our promise every day to protect livelihoods and futures.

We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.

Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.

Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.

Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.

Align sales and marketing strategies by working closely with executive leaders and field leadership.

Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.

Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.

Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.

Serve as the primary liaison with mutual fund and managed‑money partners.

Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.

Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.

Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.

Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.

Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.

FINRA Registered Representative Series 7 & 24 and 65/66.

CFP preferred.

Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.

Excellent communication and organization skills as well as the ability to maintain confidentiality required.

Strong customer service and public relations skills required.

Experience managing in a highly matrixed organization is preferred.

Extensive travel required and valid driver's license.

Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.

Applicants must be currently authorized to work in the United States on a full-time, permanent basis.

We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.

For example, we are not considering candidates with OPT status.
Not Specified
View & Apply
Customer Service Representative (Office and Administrative Support)
Salary not disclosed
Atlanta 4 days ago
Job Description: We are looking for a friendly and professional Customer Service Representative to join our team.

The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Not Specified
View & Apply
Client Service Associate
🏢 Axelon Services Corporation
Salary not disclosed
Chicago 2 days ago
Summary: Partners with associates across Global Client Group to service clients or distributors investing in, or distributing the company's products.

Communicates with clients and supports the onboarding of new client accounts, delivering reports to clients, and working with business partners to service company needs throughout the client lifecycle.

Collaborates closely with teams across the enterprise to deliver an outstanding company experience.

Responsibilities: Assist in the coordination of company transitions activity (i.e.

onboarding, off boarding) in close partnership with relevant business partners.

Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, company agreements, etc.).

Assist team members to ensure ongoing company contractual obligations are being met.

Support the fulfillment of ad-hoc company inquiries and requests.

Facilitate and oversee company cash flow requests to ensure proper handling.

Help manage company communications to ensure timely and proactive updates are provided.

Proactively anticipate company needs and assist in the development of strategies for meeting and exceeding those needs.

Update and maintain company and authorized third party contact information via CRM application.

Support company meeting preparation by facilitating creation of materials.

Help identify, escalate and resolve problems for any issues affecting the company experience.

Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional company service.

Assist to ensure preparation of weekly, monthly, and quarterly company reports and presentations to be delivered to companies.

Support the completion of due diligence and company questionnaires.

Requirements: University (Degree) Preferred.

Required Skills: No Experience Required.
Not Specified
View & Apply
Psychiatric Services Lead RN HNPS (Lowell)
Salary not disclosed
Lowell, Michigan 2 days ago

Psychiatric Services Lead RN

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

  • Medical, Vision, & Dental Care
  • 403(b) Retirement Plan
  • Educational Reimbursement
  • Career-Pathing
  • Paid Training
  • Employee Referral Bonus
  • Generous Paid Time Off

What You'll Do:

  • Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
  • Deliver exceptional customer service to both internal and external stakeholders.
  • Oversee each person's individualized recovery process by supporting health management and clinical treatment.
  • Document all care, contacts, and services provided within required timeframes.
  • Provide or assist with medical and nursing care across various settings, including community-based environments.
  • Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
  • Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
  • Manage and monitor pharmaceuticals and medical supplies within the program.
  • Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
  • Prepare reports and support internal and external audits as required.

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

  • Registered Nurse or Bachelor Science in Nursing
  • State of Michigan RN Licensure
  • Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
  • Preferred four or more years of psychiatric nursing experience.

Our Commitment to Inclusion

Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

permanent
View & Apply
French Customer Service Agents
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agents.

Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
View & Apply
French Customer Service Agent
🏢 Axelon Services Corporation
Salary not disclosed
Nashville 2 days ago
Job Title: French Customer Service Agent Location: Nashville, TN Need to speak French Job Responsibilities: Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.

Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.

Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.

Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.

Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.

Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.

Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.

Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.

Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.

Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.

Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.

Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.

Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.

Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.

Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Not Specified
View & Apply
Social Services Coordinator
Salary not disclosed
Dover, Delaware 4 days ago

Job Summary:

Position will primarily support the program administrators by preparing, facilitating, recording, and compiling meeting minutes for the HUD Capacity Building Grant Coalition.

Additional duties may include assisting with scheduling, follow-up communications, and organizing related documentation.

Ability to work independently and manage time effectively, prior experience supporting public health or government programs is a plus.

We are looking for someone with strong Project Management skills.

Essential Functions

  • Essential functions are fundamental, core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive, incumbents can complete job duties of similar kind not specifically listed here.
  • Monitors, evaluates, collects and analyzes program data. Provides technical assistance and recommends course of action.
  • Prepares interpretative reports of program goals and objectives, provision of services and programs/services ability to meet standards and regulations.
  • Participates in developing policies, regulations, forms, proposal requests, implementing new procedures, monitors, develops, reviews, updates, negotiates contracts, and/or prepares grant applications.
  • Analyzes problems, applies policy to problem situations, responds to requests for information and questions regarding services.
  • Assists as consultant, coordinator/liaison for special programs and/or projects.
  • Assesses impact of proposed rules on current operations financially and programmatically.
  • May supervise professional staff engaged in monitoring functions, special projects and/or clerical staff performing record keeping functions.

JOB REQUIREMENTS

Applicants must have education, training and/or experience demonstrating competence in each of the following areas:

1 . Three years' experience in health or human services work such as applying theories, principles, laws and practices of health or human services programs and services that assist with and improve life for individuals, families, or communities such as financial support, employment, unemployment, housing, health care, disease preventlon, substance abuse, child protective services.

2. Six months experience in health or human services program administration such as overseeing and directing the development, implementation and evaluation of health or human services programs and services; planning and establishing short- and long-range program goals and objectives. Providing advice to other agency organizational units through consultation.

3. Six months experience in developing policies or procedures.

4. Six months experience in interpreting laws, rules, regulations, standards, policies, and procedures.

5. Six months experience in narrative report writing.

Not Specified
View & Apply
jobs by JobLookup