Hope Network Professional Services Jobs in Usa

As the Executive Assistant at this respected professional services firm, you will play a key role supporting several Principals and providing occasional personal assistant support. You’ll handle complex scheduling, invoicing, investment processing, and special projects that keep the firm running smoothly. This is a dynamic, high-impact position with the stability and longevity professionals value. Candidates who bring a flexible schedule, access to a car for time-sensitive needs, and a humble, service-oriented mindset are encouraged to apply.

Key Responsibilities:

• Manage and coordinate complex calendars, meetings, appointments, and events across multiple locations for both business and personal matters.
• Plan and book seamless travel itineraries for business and personal needs, including ground transportation, events, and accommodations.
• Draft polished business correspondence, memos, spreadsheets, and reports on various projects, including financial reporting and potential new ventures.
• Serve as a liaison and trusted point of contact for internal teams, vendors, and external partners—ensuring clear communication and organization of critical documents and materials.
• Support firm events and execute special projects with professionalism and follow-through.
• Provide personal assistant support, including errands, purchases, household coordination, and calendar management.

Why You’ll Love Working Here:

• A dynamic, fast-paced environment where every day brings something new and opportunities to grow.
• Competitive compensation and fully paid healthcare, dental, and vision packages.
• A friendly, collaborative, and supportive team culture that values initiative and reliability.

What We’re Looking For:

• EA Experience. A minimum of 3-5 years of Executive Assistant experience in a corporate, professional environment. A bachelor’s degree is preferred.
• Interpersonal skills. You’re an excellent communicator, both in person and in writing, and can confidently represent leadership.
• Thorough. You have great attention to detail and always double check your work.
• Driven. You’re energetic, eager to contribute, and constantly seeking ways to improve processes.
• On the go. You have access to a car and can accommodate time-sensitive personal requests as needed.

Essential to Hawthorne Lane’s success is our ability to attract talent from a range of backgrounds. Our network reflects the diverse community around us, and we believe in a workplace where everyone feels valued and empowered to succeed. Applicants will not be discriminated against on the basis of race, color, creed, religion, sex, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Senior Business Analyst – Professional Services

(Enterprise Digital Enablement Program)

Location: New York City (Hybrid: in-person + remote days)

Type: Full-Time

We’re looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You’ll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs.

This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs.

•            Lead discovery sessions with business owners, SMEs, and end-users to gather requirements.

•            Analyze business processes, pain points, and operational workflows to identify improvements.

•            Translate business needs into detailed functional specifications, user stories, and acceptance criteria.

•            Map current-state and future-state processes and create the documentation that supports them.

•            Ensure traceability between business requirements, functional specifications, and delivery tasks.

•            Work with product managers, architects, and developers to shape feasible, scalable solutions.

•            Clarify requirements during design and build; remove ambiguity and ensure alignment.

•            Participate in sprint planning, backlog prioritization, and refinement ceremonies.

•            Review functional deliverables, test scenarios, and validate that solutions meet requirements.

•            Support UAT planning, test execution, defect validation, and readiness sign-off.

•            Serve as a bridge between business teams and technical teams, ensuring smooth communication.

•            Build strong relationships with leaders, champions, and operational teams.

•            Facilitate workshops, demos, and review sessions with cross-functional stakeholders.

•            Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences.

•            Analyze data to validate assumptions, identify gaps, and refine business requirements.

•            Define KPIs and success metrics that align with business goals.

•            Support reporting and dashboards by specifying data needs and validation rules.

•            Contribute to roadmap planning and dependency assessment.

•            Help ensure timelines, scope, and quality standards are respected.

•            Flag risks, issues, and design decisions early and clearly.

•            Maintain and structure the functional backlog, including prioritization and documentation.

•            Work under the direction of the PM/Proxy Product Owner to align delivery priorities, sprint scope, and backlog sequencing with project timelines and client commitments.

•            Partner with the PM/Proxy PO during solution design reviews to validate feasibility, assess impact, and flag risks or dependencies early in the process.

•            Support the PM/Proxy PO in specification review and validation cycles, ensuring JIRA user stories comply with specification templates and are delivery-ready.

•            Coordinate with the PM/Proxy PO on client-facing specification validation sessions, ensuring alignment between technical architecture, KPI logic, and final UI/UX.

•            Provide the PM/Proxy PO with clear, timely inputs on sprint readiness, effort estimation, and delivery risks to enable informed planning decisions.

•            Collaborate with the PM/Proxy PO and delivery leads on go-live readiness, production release validation, and post-deployment support coordination.

•            Execute functional configurations within the platform based on validated specifications and user stories.

•            Configure workflows, business rules, KPI logic, gamification parameters, and user-facing experiences aligned with the solution design.

•            Collaborate with Data Integrators and TAMs during the technical and functional implementation phase to ensure delivery quality and completeness.

•            Own the end-to-end functional setup of delivery packages, ensuring configurations match approved specifications before moving to QA.

•            Lead internal QA/UAT cycles by cross-validating delivery outputs against functional specifications and acceptance criteria.

•            Perform peer-review QA on user stories delivered by other Business Analysts to ensure compliance, consistency, and production readiness.

•            Define and execute test scenarios, validate defect resolution, and document QA outcomes for internal and client sign-off.

•            Support client UAT execution by coordinating test plans, facilitating validation sessions, and ensuring delivery compliance with client expectations.

•            Ensure production-readiness of delivery packages before go-live, partnering with the PM/Proxy PO and delivery leads on release validation.

•            5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs.

•            Strong experience gathering and documenting business requirements.

•            Demonstrated ability to analyze complex processes and translate them into clear specifications.

•            Experience working in Agile or hybrid delivery environments.

•            Comfortable facilitating workshops and presenting to diverse stakeholders.

•            Excellent clarity in writing requirements, diagrams, and functional documentation.

•            Strong analytical mindset with the ability to make data-driven recommendations.

•            Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms.

•            Experience in large transformation programs with multiple business units.

•            Familiarity with KPIs, reporting, dashboards, or data workflows.

•            Exposure to change management, enablement, or user adoption initiatives.

•            Hands-on experience with functional configuration of SaaS platforms, including workflow setup, business rules, and UI/UX parameterization.

•            Experience owning QA/UAT processes, including test planning, defect tracking, and production readiness validation in enterprise delivery environments.

•            Requirements are crystal clear and enable smooth delivery.

•            Stakeholders feel aligned, supported, and understood.

•            Technical teams receive high-quality inputs and guidance.

•            Solutions meet business expectations without unnecessary rework.

•            Documentation, backlog, and processes are structured, consistent, and reliable.

•            Functional configurations are accurate, thoroughly tested, and production-ready with minimal rework cycles.

•          QA processes are rigorous, and delivery passes internal and client validation with high confidence.

The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S. and has supported over 20,000 healthcare professionals and team members with close to 1,500 health and wellness offices across 48 states in four distinct categories: dental care, urgent care, medical aesthetics, and animal health. Working in partnership with independent practice owners and clinicians, the team is united by a single purpose: to prove that healthcare can be better and smarter for everyone. TAG provides a comprehensive suite of centralized business support services that power the impact of five consumer-facing businesses: Aspen Dental, ClearChoice Dental Implant Centers, WellNow Urgent Care, Chapter Aesthetic Studio, and Lovet. Each brand has access to a deep community of experts, tools and resources to grow their practices, and an unwavering commitment to delivering high-quality consumer healthcare experiences at scale.

As a reflection of our current needs and planned growth we are very pleased to offer a new opportunity to join our dedicated team as a Senior Category Manager, Professional Services.

Job Summary:

The Sr. Category Manager of Professional Services, HR Benefits, and Financial Services, will oversee all sourcing related activities and processes associated with the acquisition of goods and services, in spend areas that include: HR Benefits, Healthcare Revenue Cycle Management Services, Financial Services, Tax, Accounting, and Finance Consulting. Sourcing related activities include: requirements gathering, identifying sources, creating and issuing Requests for Proposal (RFP), proposal evaluation, contract negotiations, contract drafting, contract administration, and spend analytics. This position will be functionally responsible for ensuring compliance with company procurement policies, ethical and legal business practices, and lowest total cost of ownership procurement.

Essential Responsibilities:

• Align and collaborate with business executives of functional areas to understand business strategy and develop strategic sourcing strategies to drive optimal value in the purchase of goods and services.
• Lead and support contract negotiations with key suppliers to improve cost, quality, delivery, diversity, and safety in the supply base.
• Lead and coach internal business partners and team members on the sourcing process. Sourcing Process includes gathering requirements, market analysis, identifying sources, RF(x) management, proposal evaluation, negotiations, contract creation, contract management, spend analysis, and long-term category planning.
• Lead cross-functional teams comprised of business managers, legal, risk management, information security, and other impacted organizations to coordinate company sourcing activities. The candidate will need to build and analyze financial models to evaluate proposal scenarios and present recommendations in a clear and concise format.
• Provide regular communication to Business and Supply Chain leadership on project status, contract renewals, category performance, and various initiatives

Key Skills:

• Must have a thorough understanding of contracting principles and contract structure, with competencies in the areas of facilities, construction and related areas.
• Must have strong leadership and team building skills to integrate and motivate people from different organizations to work together in achieving process objectives and project goals.
• Must be adept at communicating with vendors and internal business partners to establish and maintain credibility for the sourcing function, while increasing service to our internal business partners - improving the quality and performance levels of the supply base to achieve the lowest total cost to the Company.
• Skilled in negotiating, renegotiating, and administering contracts with suppliers and vendors such that the best interest of the Company is paramount. Must be capable and experienced in negotiating large scale, enterprise-wide supplier agreements.
• Ability to develop, coordinate and control multiple process and or projects, achieving on-time contracting services to satisfy the operating requirements of the Company.
• Ability to create and maintain documentation, in adherence with policy, to meet internal and external audit requirements.
• Demonstrates excellent oral communication skills to convey technical information to both internal and external sources, including non-technical audiences.
• Must have excellent written communication skills to effectively and accurately convey detailed and complex information regarding contract specifications, policies and procedures to consultants/contractors and internal clients.
• Must have experience in effectively establishing procurement strategy and decision criteria and in bringing decisions to closure while demonstrating business acumen and good judgment.
• Computer skills should include proficiency in MS Office including: Word, Excel and Power Point. Experience working with E-Sourcing Platforms, and Access or other database tools.
• Must be able to maintain a high level of customer service in a work environment of numerous competing demands.
• Able to comfortably interface with all levels of Management, inside & outside the organization

Requirements/Qualifications:

• Bachelor's degree in Business Administration, Supply Chain, Accounting or Engineering. MBA or equivalent background is preferred.
• Professional purchasing certification or Lean Six-Sigma is desirable.
• Solid background in supply chain management, procurement, or project management with an emphasis on strategic sourcing with 7+ years of related experience.
• Demonstrated experience sourcing materials and services for major projects in a fast paced environment.

If you are an applicant residing in California, please view our privacy policy here: CA Privacy Policy

Annual Salary Range: $143 - 168k, plus bonus incentives, with a generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match

Psychiatric Services Lead RN

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

• Medical, Vision, & Dental Care
• 403(b) Retirement Plan
• Educational Reimbursement
• Career-Pathing
• Paid Training
• Employee Referral Bonus
• Generous Paid Time Off

What You'll Do:

• Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
• Deliver exceptional customer service to both internal and external stakeholders.
• Oversee each person's individualized recovery process by supporting health management and clinical treatment.
• Document all care, contacts, and services provided within required timeframes.
• Provide or assist with medical and nursing care across various settings, including community-based environments.
• Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
• Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
• Manage and monitor pharmaceuticals and medical supplies within the program.
• Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
• Prepare reports and support internal and external audits as required.

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

• Registered Nurse or Bachelor Science in Nursing
• State of Michigan RN Licensure
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
• Preferred four or more years of psychiatric nursing experience.

Our Commitment to Inclusion

Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

 

Psychiatric Services Lead RN 

We are helping people overcome. Join us.

The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.

Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.

Why Join Our Team?

• 
  
• Medical, Vision, & Dental Care
  
• 403(b) Retirement Plan
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  
• Generous Paid Time Off
  

What You’ll Do:

• 
  
• Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
  
• Deliver exceptional customer service to both internal and external stakeholders.
  
• Oversee each person’s individualized recovery process by supporting health management and clinical treatment.
  
• Document all care, contacts, and services provided within required timeframes.
  
• Provide or assist with medical and nursing care across various settings, including community-based environments.
  
• Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
  
• Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
  
• Manage and monitor pharmaceuticals and medical supplies within the program.
  
• Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
  
• Prepare reports and support internal and external audits as required.
  

Anticipated Work Schedule:

Monday-Friday: 9AM-5PM

Qualifications:

• 
  
• Registered Nurse or Bachelor Science in Nursing
  
• State of Michigan RN Licensure
  
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
  
• Preferred four or more years of psychiatric nursing experience.
  

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

Looking for a rewarding career as a Direct Support Professional (DSP) in Lowell, Michigan?

Join Hope Network, a leading integrated care provider, and make a difference as a DSP caregiver supporting individuals with personal care, medication administration, daily living activities (ADLs), and community engagement. This is your chance to work in a supportive residential care environment while helping people live fulfilling, independent lives.

We are helping people overcome. Join us.

Now Hiring for All Shifts (Full-Time & Part-Time):

• 
  
• 1st Shift: 6:00 AM – 2:00 PM
  
• 2nd Shift: 2:00 PM – 10:00 PM
  
• 3rd Shift: 10:00 PM – 6:00 AM
  

Base pay starts at $18.20/hr and increases with experience.
Immediate openings — start making a difference right away.

Why Work as a Direct Support Professional at Hope Network:

• 
  
• Pay based on experience
  
• Immediate Medical, Vision, & Dental benefits
  
• HealthBar wellness program
  
• Paid training 
  
• Tuition Reimbursement
  
• Employee referral bonuses and generous PTO
  
• Supportive team culture in residential care
  

Your Role as a DSP Caregiver:

• 
  
• Assist with personal care, hygiene, and ADLs
  
• Support medication administration and health monitoring
  
• Prepare meals and provide dietary support
  
• Provide transportation and support community activities
  
• Promote socialization, independence, and positive relationships
  

Requirements:

• 
  
• High school diploma or equivalent preferred
  
• Valid Michigan driver’s license required
  
• Ability to lift up to 50 lbs
  
• CPR/First Aid certification (or willingness to obtain)
  
• Compassion, teamwork, and flexibility
  

Why Hope Network:
Every year, 2,800+ professionals serve over 34,000 individuals across 280 Michigan locations. At Hope Network, we empower you to help people overcome challenges, break barriers, and make meaningful comebacks.

Start your career as a DSP caregiver in Lowell, MI, and help people overcome challenges. Apply today!

• We hire at all experience levels.

• High School Graduate or better

• - Driver's License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

We are helping people overcome. Join us.

Direct Support Professional (DSP) – Bay Haven Program | St. Ignace, MI
Full-Time | 12-Hour Shifts | Day (7a-7p) & Night (7p-7a)

Looking for a rewarding career as a Direct Support Professional (DSP) in St. Ignace, Michigan?

Join Hope Network, a leading integrated care provider, and make a difference as a DSP caregiver supporting individuals with personal care, medication administration, daily living activities (ADLs), and community engagement. This is your chance to work in a supportive residential care environment while helping people live fulfilling, independent lives.

Why Work as a Direct Support Professional at Hope Network:

• 
  
• 
  

  Pay based on experience

  
  
  
• Year-round employment – stability at a seasonal location
  
• 
  

  Immediate Medical, Vision, & Dental benefits

  
  
  
• HealthBar wellness program
  
• 
  

  Paid training 

  
  
  
• Tuition Reimbursement
  
• 
  

  Flexible 12-hour day or night shifts

  
  
  
• 
  

  Employee referral bonuses and generous PTO

  
  
  
• 
  

  Supportive team culture in residential care

  
  
  

Your Role as a DSP Caregiver:

• 
  
• 
  

  Assist with personal care, hygiene, and ADLs

  
  
  
• 
  

  Support medication administration and health monitoring

  
  
  
• 
  

  Prepare meals and provide dietary support

  
  
  
• 
  

  Provide transportation and support community activities

  
  
  
• 
  

  Promote socialization, independence, and positive relationships

  
  
  

Requirements:

• 
  
• 
  

  High school diploma or equivalent preferred

  
  
  
• 
  

  Valid Michigan driver’s license preferred

  
  
  
• 
  

  Ability to lift up to 50 lbs

  
  
  
• 
  

  CPR/First Aid certification (or willingness to obtain)

  
  
  
• 
  

  Compassion, teamwork, and flexibility

  
  
  

Why Hope Network:
Every year, 2,800+ professionals serve over 34,000 individuals across 280 Michigan locations. At Hope Network, we empower you to help people overcome challenges, break barriers, and make meaningful comebacks.

Start your career as a DSP caregiver in St. Ignace, MI, and help people overcome challenges. Apply today!

• We hire at all experience levels.

• High School Graduate or better

• - Driver's License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

We are all equally human. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks. Click here to watch what we mean.

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Here are just some of the ways Hope Network invests in you for all that you do:

• 
  
• Pay based on experience (starts at $18.40)
  
• Medical, Vision, & Dental Care
  
• Supportive Work Environment
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  
• Generous Paid Time Off
  

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing:

• 
  
• Encourage positive relationship building & Promoting Independence
  
• Transportation and Participation in Community Activities
  
• Personal Care/Assistance with Activities of Daily Living
  
• Medication Administration/Health Monitoring
  
• Cooking/Meal Prep/Dietary Support
  

Job Requirements:

• 
  
• High School Diploma or equivalent preferred, but not required
  
• Valid State of Michigan driver’s license preferred
  
• Ability to lift 50 lbs
  
• Ability to pass background checks as applicable
  
• Ability to become certified in CPR/First Aid
  
• Possess basic computer skills
  

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year

• 1 year(s): We hire at all experience levels

• High School Graduate or better

• - Driver's License

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Here are just some of the ways Hope Network invests in you for all that you do:

• 
  
• Pay based on experience.
  
• Medical, Vision, & Dental Care
  
• Supportive Work Environment
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  
• Generous Paid Time Off
  

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

• 
  
• Encourage positive relationship building & Promoting Independence
  
• Elevate employee relations concerns to supervisor.  May assist supervisor on special projects. 
  
• Transportation and Participation in Community Activities
  
• Provide leadership, direction and support to staff on shift in coordination with the supervisor.  This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.  
  
• Personal Care/Assistance with Activities of Daily Living
  
• Medication Administration/Health Monitoring
  
• Cooking/Meal Prep/Dietary Support
  

Job Requirements

• 
  
• Minimum Education required:
  
  1. 
     
  2. Bachelors degree with 2 years experience in applicable setting
     
  3. Associates degree with 3 years experience in applicable setting
     
  4. HS Diploma/GED with 4 years experience in applicable setting.
     
  
  
  
• Valid State of Michigan driver’s license required
  
• Ability to lift 50 lbs
  
• Ability to pass background checks as applicable
  
• Ability to become certified in CPR/First Aid
  
• Possess basic computer skills
  

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

We are helping people overcome. Join us.

Each year at Hope Network, 2,800+ talented professionals serve individuals across 280 unique locations. Some serve by providing hands-on care or medical treatment, others serve by assisting behind the scenes, but they all play an integral part in creating comebacks.

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

Here are just some of the ways Hope Network invests in you for all that you do:

• 
  
• Pay based on experience.
  
• Medical, Vision, & Dental Care
  
• Supportive Work Environment
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  
• Generous Paid Time Off
  

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What you’ll be doing

• 
  
• Encourage positive relationship building & Promoting Independence
  
• Elevate employee relations concerns to supervisor.  May assist supervisor on special projects. 
  
• Transportation and Participation in Community Activities
  
• Provide leadership, direction and support to staff on shift in coordination with the supervisor.  This may include, but not be limited to scheduling, training, compliance, on-call pager, and administrative supports.  
  
• Personal Care/Assistance with Activities of Daily Living
  
• Medication Administration/Health Monitoring
  
• Cooking/Meal Prep/Dietary Support
  

Job Requirements

• 
  
• Minimum Education required:
  
  1. 
     
  2. Bachelors degree with 2 years experience in applicable setting
     
  3. Associates degree with 3 years experience in applicable setting
     
  4. HS Diploma/GED with 4 years experience in applicable setting.
     
  
  
  
• Valid State of Michigan driver’s license required
  
• Ability to lift 50 lbs
  
• Ability to pass background checks as applicable
  
• Ability to become certified in CPR/First Aid
  
• Possess basic computer skills
  

Our strength lies in diversity – empowering us to meet the distinct needs of over 34,000 individuals we're honored to serve each year.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

We are all equally human. Join us.

At Hope Network, over 2,800 compassionate professionals serve individuals across 280+ locations statewide—each playing a vital role in creating powerful comebacks. Whether through hands-on care or essential behind-the-scenes support, every team member contributes to a greater purpose: transforming lives.

▶Watch how we create comebacks.

Why Join Our Team?

• 
  
• Pay based on experience
  
• Educational Reimbursement
  
• Career-Pathing
  
• Paid Training
  
• Employee Referral Bonus
  

With your help, we can take on the challenges, the barriers, the statistics, and the seemingly impossible.

What You'll Do

• 
  
• Encourage positive relationship building & Promoting Independence
  
• Transportation and Participation in Community Activities
  
• Personal Care/Assistance with Activities of Daily Living
  
• Medication Administration/Health Monitoring
  
• Cooking/Meal Prep/Dietary Support
  

Qualifications

• 
  
• High School Diploma or equivalent preferred, but not required
  
• Valid State of Michigan driver’s license preferred
  
• Ability to lift 50 lbs
  
• Ability to pass background checks as applicable
  
• Ability to become certified in CPR/First Aid
  
• Possess basic computer skills
  

Our Commitment to Inclusion

Our strength lies in our diversity—empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission. 

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

The Vice President of Ambulatory and Physician Services directs the administration and coordination of all ambulatory activities of the Western Region in accordance with the policies determined by the President and Executive Director, Senior Network Leadership and Board of Trustees. This leader is responsible for the administration and planning of the Health System’s pre-acute care services and facilities. Acts in the capacity of a strategic leader of WMCHealth. Promotes the Health System’s Mission, Vision, and Values and customer relations policy. Must be familiar with pertinent areas of health reform and their impact upon an integrated health system.

Responsibilities:

• Responsible for overall operations of all medical practices located throughout the Western Region population health and our ACO.
• Collaborate with Directors/Chairs of all practices throughout the Western Region as the member of the Western division executive management team.
• Establish the strategic plan for staffing and services required to launch and open all practices including with an emphasis on a patient-focused, efficient outpatient culture.
• Maintain and analyze data as well as establish metrics for quality and patient satisfaction for outpatient services.
• Set the culture for the Western Region.
• Develops leaders by defining roles/responsibilities, promoting continuous learning, education, and training and assessing performance.
• Works collaboratively with the senior management team of WMCHealth.
• Participates in the WMCHealth strategic and operational planning as well as being the operational lead of all system strategic initiatives for ambulatory operations in the Western Region or other needs.
• Develop agendas, prepare materials, and lead monthly management meetings for practice managers.
• Lead recruitment efforts for clinical providers, including coordinating and conducting interviews and preparing justification for new or replacement provider positions.
• Manage physician and practice onboarding processes to ensure smooth integration into the organization.
• Coordinate practice closures and provider offboarding, ensuring proper operational, administrative, and compliance procedures are followed.
• Develop, review, and negotiate provider-related contracts, with a primary focus on employment agreements and amendments.
• Manage leasing arrangements, including leases, subleases, and session agreements for both employed and independent providers.
• Draft, review, and manage independent physician agreements, including medical directorships, on-call agreements, recruitment agreements, and performance management agreements.
• Inspects facilities and operations of departments recommending renovations, equipment change, and revision to organizational structure as appropriate.
• Serve as a member of the Space Committee, contributing to planning and decisions related to clinical space utilization.
• Provide executive approval and oversight for critical administrative and financial controls across the medical group, including physician and staff expenses (Concur), payroll adjustments (Missed Punch), CMS requests, administer physician compensation programs ( sign-on bonus, retention), all medical practices position requests and operational purchases exceeding $5K.
• Oversee the overall financial and operational performance of the Medical Group in the Western region, including revenues, expenses, and operational management.
• Conduct and distribute monthly WRVU reviews, and facilitate discussions with providers and managers regarding productivity and performance.
• Review and administer quarterly and annual productivity bonuses.
• Serve on administrative team for WMCHealth and Professional Services division. ( AOC and Prof. Services call)
• Participates in all physician leadership meetings and associated venues and liaison to medical group providers and sometimes independent providers.
• Work within a highly matrixed organization to establish the appropriate reporting of employees in Western Region.
• Being the executive lead for ambulatory initiatives and transitions in the Western Region.
• Serve as the operational point person to Finance and Revenue Cycle for the medical group, with accountability for meeting or exceeding annual budgets, leading annual budget development, conducting monthly P&L reviews, developing financial proformas for physician and practice initiatives, analyzing FTE and productivity metrics, overseeing ambulatory equipment requests, and leading operational coordination for ambulatory revenue cycle performance and related initiatives.
• Helps create a supportive, team-oriented environment with a goal of maintaining/enhancing employee morale and providing high quality and customer-oriented service.
• Develop and implement strategies to expand the physician enterprise infrastructure.
• Provide strategic and tactical leadership for key business objectives for the physician enterprise.
• Review and develop enhanced operational systems, i.e., centralized scheduling, call center, authorizations, and other as may be needed for a growing medical group.
• Serve as successful influencer and change agent who can interact with a diverse group of stakeholders and build consensus.
• Act as a liaison between the Medical Practice and Legal, Contract Management, Risk, Human Resources, and other administrative teams and system departments.
• Ensures safety standards are followed in all aspects of operational and clinical performance.

Qualifications/Requirements:

Experience: Six years in healthcare management/administration experience required, preferably in a academic healthcare system.

Education: Master's Degree required.

About Us:

Good Samaritan Hospital

Good Samaritan Hospital in Suffern, NY, is a 286-bed hospital providing emergency, medical, surgical, obstetrical/gynecological and acute-care services to residents of Rockland and southern Orange counties in New York; and northern Bergen County, NJ. The hospital is home to a recognized cardiovascular program, comprehensive cancer-treatment services, the area’s leading Wound and Hyperbaric Institute and outstanding maternal/child services that includes a Children’s Diagnostic Center. Good Samaritan Hospital also provides social, psychiatric and substance-abuse services and its certified home-care agency supports residents of the Hudson Valley and beyond.

Benefits:

We offer a comprehensive compensation and benefits package that includes:

• Health Insurance
• Dental
• Vision
• Retirement Savings Plan
• Flexible Savings Account
• Paid Time Off
• Holidays
• Tuition Reimbursement

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech
Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values
Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:
1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

Provide professional services in support of unit management in field as specified in the particular job posting. Focus will be in a professional field such as Communications, Marketing, Customer Service, Academic Administration, Event Management, Procurement, etc. Specific duties will be determined based on assignment and unit needs. This position will interact on a consistent basis with: unit management and staffThis position typically will advise and counsel: unit management and staffThis position will supervise: NA

Job Duty 1 -
Perform duties related to professional field assignment.

Job Duty 2 -
Participate in reviews for compliance with policy and governmental regulations in the field.

Job Duty 3 -
Provide input to department policies and procedures.

Job Duty 4 -
May provide input to and administer project timelines and budgets.

Job Duty 5 -
May interact with vendors regarding procurement and delivery issues.

Job Duty 6 -
Perform other duties as assigned

Educational Requirements
Bachelor's Degree in related field or equivalent combination of education and experience

Other Required Qualifications
Position requires the ability to pass a drug/alcohol pre-screening; may require working competently with dangerous materials and in a dangerous environment, such as around or on rotating machinery, live electrical circuits, hazardous materials, high-pressure liquids and gas, and bot surfaces. In addition, it may require lifting heavy objects of up to 75 pounds, and working in confined spaces, noisy environments, and elevated locations (such as climbing extension ladder and other types of ladders; or using scaffolding) either inside or outside of a building. During adverse weather, activities may require extensive after hours work or callback. This job may require wearing a full-face respirator in accordance with Georgia Tech campus policies and procedures. This job will require some evening hours and hours during peak times, as well as being a part of an on-duty rotation.

Required Experience
Up to two years of job related experience

SKILLS
This job requires application of professional principles, processes and practices; application of regulations; utilization of basic and advanced computer applications including those specific to areas of responsibility; communication skills.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

About Georgia Tech

Georgia Tech is a top-ranked public research university situated in the heart of Atlanta, a diverse and vibrant city with numerous economic and cultural strengths. The Institute serves more than 45,000 students through top-ranked undergraduate, graduate, and executive programs in engineering, computing, science, business, design, and liberal arts. Georgia Tech's faculty attracted more than $1.4 billion in research awards this past year in fields ranging from biomedical technology to artificial intelligence, energy, sustainability, semiconductors, neuroscience, and national security. Georgia Tech ranks among the nation's top 20 universities for research and development spending and No. 1 among institutions without a medical school.

Georgia Tech's Mission and Values

Georgia Tech's mission is to develop leaders who advance technology and improve the human condition. The Institute has nine key values that are foundational to everything we do:

1. Students are our top priority.
2. We strive for excellence.
3. We thrive on diversity.
4. We celebrate collaboration.
5. We champion innovation.
6. We safeguard freedom of inquiry and expression.
7. We nurture the wellbeing of our community.
8. We act ethically.
9. We are responsible stewards.

Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities of our time; making technology broadly accessible; and developing exceptional, principled leaders from all backgrounds ready to produce novel ideas and create solutions with real human impact.

About The Wallace H. Coulter Department of Biomedical Engineering

The Wallace H. Coulter Department of Biomedical Engineering is a department within the College of Engineering at Georgia Tech and the School of Medicine at Emory University. Our community includes a student body of ~1,200 undergraduates and ~400 graduate students as well as more than 150 faculty and staff. One of the largest BME programs in the US, we graduate the most URM and Female biomedical engineers in the country. The BME department currently employs about 90 total faculty, including 5 Academic Professional track faculty, 10 Lecturer track faculty, and 5 Professors of the Practice.

Since the departments founding in 2000 the unique partnership between two of the nation's leading public and private entities has been an engine for innovative research and education. We are focused on solving some of the toughest problems facing our state, the nation, and the world and improving human health. We constantly value and work to improve our educational programs and received the 2019 Bernard M. Gordon prize for pioneering efforts in engineering education and consistently top national rankings for both undergraduate and graduate programs. The department has a history of deep engagement with engineering education and the learning sciences that is reflected in our faculty, including non-tenure track faculty, taking on educational leadership roles at the institute and nationally.

Atlanta, GA

The Wallace H. Coulter Department of Biomedical Engineering (bme/) at the Georgia Institute of Technology in Atlanta, Georgia invites applications for an Academic Faculty position titled Director of Learning Innovation (DLI). Applicants will be considered at all ranks. Candidates are expected to demonstrate an exceptional commitment to the teaching and teaching innovation.

Georgia Tech prides itself on its technological resources, collaborations, high-quality student body, and its commitment to building an outstanding and diverse community of learning, discovery, and creation. We strongly encourage applicants whose values align with our institutional values, as outlined in our Strategic Plan. These values include academic excellence, diversity of thought and experience, inquiry and innovation, collaboration and community, and ethical behavior and stewardship. Georgia Tech has policies to promote a healthy work-life balance and is aware that attracting faculty may require meeting the needs of two careers.

The Wallace H. Coulter Department of Biomedical Engineering is hiring for an Academic Faculty (Academic Professional Track) position titled Director of Learning Innovation (DLI). A position of this type, with slightly varying titles, throughout the history of the department by 5 different people. Success in this position involves achieving three objectives: (1) Foster a culture of evidence-based teaching practices and curricular innovation, (2) improve our understanding of engineering education using educational research methods, and (3) build the national profile of the department as a leader in biomedical engineering education. We expect the focus of work in this role to be primarily the department's top ranked undergraduate program, but engaging with the graduate program may also be possible or needed. We estimate the breakdown of the Director of Learning Innovation to be approximately 15% research; 35% administration; 30% teaching and 20% service, detailed below.

TEACHING (30%)
We expect the DLI's teaching responsibility to be serving as the course director for Problems in Biomedical Engineering (BMED2250). BMED2250, typically taken undergraduate's second year, uses a Problem Based Learning (PBL) approach to guide students through the development of potential solutions to a broad single-disease-focused design challenge. A similar course has been a cornerstone of the department's undergraduate curriculum since its establishment and are described in work by Newstetter (2006). The course is offered during Fall and Spring semesters and enrolls around 150 students per semester in 5 to 6 `studio sections with a weekly lecture. Critically, the course also serves to enculturate faculty to the department's philosophy of teaching. The course director is responsible for overall coordination of course instruction, managing the lecture portion of the class, training TAs and Faculty facilitators, and typically facilitating 1 studio section. Depending on the candidates background and interests, other teaching assignments may be possible.

ADMINISTATION (35%)
Achieving the three objectives for the DLI position will require the candidate to integrate curricular leadership and educational research. As a departmental leader, the DLI is responsible for identifying and guiding opportunities for curricular improvements, especially through the translation of leading educational research. They will also mentor individual faculty throughout the department about teaching, evidence-based teaching, and Scholarship of Teaching and Learning research. To do so, the DLI will work closely with other leaders in the department, TT and NTT faculty, and the Director of Faculty and Student Training.

RESEARCH (15%)

The DLI will also be expected to engage in research and research dissemination. A major focus of that work is likely to be scholarship related to their innovation work. However, they are encouraged to pursue related research independent of active innovation projects as well. Successful candidates will be those that look for both traditional and novel opportunities for scholarly dissemination. We have a special interest in candidates who can build strong relationships to share research results and promote our innovation work across Georgia Tech, biomedical engineering, and engineering education. The DLI will be encouraged to pursue external funding both to support programmatic change efforts and their own research. The department has a history of receiving funding from NIH, NSF, and KEEN to support programmatic curricular change efforts.

SERVICE (20%)
All department faculty are assigned to one to two departmental committees. It is expected that the DLI will be routinely assigned as a member of the Undergraduate Curriculum Committee and/or the departments Faculty Learning Committee (a yearly community of practice faculty development opportunity). The DLI will also be encouraged to pursue opportunities for professional service.

A PhD in engineering or related field is required by the start of the appointment:

Guidelines for Rank Appointment:

• Associate Academic Professional. This is the entry-level rank and normally requires completion of the terminal degree. In exceptional cases, this rank may be used for individuals completing a terminal degree and for a period of two (2) years. If the degree is not conferred, another position appointment is required.
• Academic Professional. This rank requires a terminal degree. It also requires significant related experience or promotion from the rank of Associate Academic Professional. Ordinarily at least three (3) years as an Associate Academic Professional is required before promotion to the rank of Academic Professional. The quality of performance and potential for development must be recognized by peers. Credit for previous academic or professional experience should be explicitly stated at the time of employment.
• Senior Academic Professional. This rank requires a terminal degree. It also requires evidence of superior performance in the chosen field, recognition by peers (whether national, regional, or local), and successful and measurable related experience. Promotion to Senior Academic Professional from the rank of Academic Professional requires at least five (5) years at that level. Credit for previous academic or professional experience should be explicitly stated at the time of employment.
• Principal Academic Professional. This rank requires a terminal degree. It also requires evidence of superior performance in the chosen field, recognition by peers (whether national, regional, or local), and successful and measurable related experience, including but not limited to supervision of others' work, significant responsibility, and authority within program area, and demonstrated impact. Promotion to Principal Academic Professional from the rank of Senior Academic Professional requires at least six (6) years at that level. Credit for previous academic or professional experience should be explicitly stated at the time of employment.

We ask that candidates describe the relevance of their PhD training in their materials.

We will give preference to those who provide evidence they meet some of the following criteria:

• Experience with undergraduate teaching, especially in engineering courses.
• Experience coordinating large multi-section courses, transitioning courses from lecture to non-lecture based pedagogical approaches, and/or first-year specific education.
• Experience developing and/or implementing research-based instructional strategies.
• Experience working with departments, courses, and students to improve the success of all students in engineering and STEM.
• Experience designing, implementing, and assessing faculty development activities to increase the use of evidence based instructional strategies in a variety of courses.

Applicants should submit 1) a letter of application, 2) curriculum vitae, 3) a description of teaching interests, 4) A statement that in two pages or less outlines how the applicant's professional and academic experiences have prepared them to support and apply Georgia Tech's mission and values (listed below), and 5) the names and contact information for at least three references.

Applications will be considered beginning November 15, 2025, but the search will continue until the position is filled.

Panitch, Alyssa

School Chair-Academic - Biomedical Engr, GT/Emory

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at policymanual/section6/C2653.

The Georgia Institute of Technology (Georgia Tech) is an Equal Employment Opportunity Employer. The Institute is committed to maintaining a fair and respectful environment for all. To that end, and in accordance with federal and state law, Board of Regents policy, and Institute policy, Georgia Tech provides equal opportunity to all faculty, staff, students, and all other members of the Georgia Tech community, including applicants for admission and/or employment, contractors, volunteers, and participants in institutional programs, activities, or services. Georgia Tech complies with all applicable laws and regulations governing equal opportunity in the workplace and in educational activities.

Equal opportunity and decisions based on merit are fundamental values of the University System of Georgia (USG) and Georgia Tech. Georgia Tech prohibits discrimination, including discriminatory harassment, on the basis of an individuals race, ethnicity, ancestry, color, religion, sex (including pregnancy), national origin, age, disability, genetics, or veteran status in its programs, activities, employment, and admissions. Further, Georgia Tech prohibits citizenship status, immigration status, and national origin discrimination in hiring, firing, and recruitment, except where such restrictions are required in order to comply with law, regulation, executive order, or Attorney General directive, or where they are required by Federal, State, or local government contract.

Successful candidate must be able to pass a background check. Please visit employment/pre-employment-screening

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We’re a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it’s supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we’re the behind-the-scenes team making everything run smoothly

The Account Director is responsible for ensuring client teams deliver exceptional, “white glove” service and operational excellence. This role provides hands-on leadership, drives continuous improvement, and fosters a culture of accountability and high performance. The Account Director proactively manages client relationships, oversees operations including Front of House services and adapts to evolving client needs and organizational changes.

JOB DUTIES

• People leadership
  • Directly supervise management, providing mentorship and supporting structured succession planning.
  • Foster a collaborative team environment, emphasizing readiness, accountability, and continuous improvement.
  • Support onboarding and development of new hires, ensuring rapid integration and contribution to service improvements.
  • Execute modifications to organizational design and teams to optimize operational activity and improve client experience.
• Operations leadership
  • Ensure client teams consistently meet or exceed service level agreements (SLAs) and deliver a premium, “white glove” client experience.
  • Provide operational oversight, ensuring all business processes align with best practices and organizational standards.
  • Champion best practices in service delivery, leveraging technology and systems for operational efficiency.
  • Implement strategies to improve and standardize all aspects of operations.
  • Ensure operational controls and management information and reporting requirements are fulfilled.
  • Oversee Front of House services as part of the overall client experience.
  • Drive operational excellence initiatives, including process improvement, knowledge management, and complaint resolution.
  • Promote a culture of high performance, learning, and quality.
  • Identify and mitigate operational, compliance, and financial risks.
  • Investigate and resolve issues escalated by the client, communicating significant matters to the appropriate leadership.
• Customer & account leadership
  • Develop and maintain effective client relationships with operational counterparts.
  • Address and escalate client concerns promptly, maintaining a sense of urgency and professionalism.
  • Support upselling and cross-selling of new services, as well as renewal and periodic price adjustment (PPA) processes as required.
  • Maintain appropriate communications channels with clients, the field, and offsite leadership.
• Financial and Contract Management
  • Ensure operational controls are in place to manage budget and maintain profitability.
  • Lead contract negotiations, renewals, and amendments as required.
  • Develop and execute strategic account plans in alignment with client and organizational goals.
• Other
  • Partner with functional teams to implement appropriate policies, internal controls, and reporting.
  • Highlight operational, compliance, and financial risk areas.
  • Participate as a key project team member in new business implementation.
  • Follow delegations of authority for operations team.

WORKING CONDITIONS

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Bachelor’s degree or equivalent experience required.
• 8+ years of leadership in a national or global customer service environment.
• Proven track record in resolving contract performance issues and building client relationships.
• Experience managing large teams and multiple service lines, including Front of House operations.
• At least one year of business development experience.
• Minimum five years of financial management, with a strong understanding of P&L impact.
• Excellent client service skills with a service-minded approach; must remain calm and confident in stressful situations.
  
  

RRD's current salary for this role is $130,000/ year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday through Friday, 9am to 5pm

#GOC

#WLNAT

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

PATIENT CARE MANAGER (RN) - FULL TIME

LVH - MACUNGIE NEIGHBORHOOD HOSPITAL

Prior Emergency Room RN experience required

Summary
Ensures and/or provides patient care in accordance with the RN job description. Assumes 24-hour accountability for the direction and management of patient care within assigned area. Manages material, financial, and human resources within the assigned unit.

Job Duties

• Oversees administrative and operational issues for the designated care delivery team.
• Functions as a department team leader to support unit and hospital goals and objectives.
• Uses effective and appropriate communication styles with patients, significant others, visitors, staff, and professional colleagues.
• Supports the Culture of Safety by following established policies and procedures which include identification and timely patient safety event reporting.
• Ensures staffing to meet patient care needs and operational guidelines.
• Fosters accountability of staff for adherence to policies/procedures/professional practice.
• Participates in coaching, counseling, and mentoring of unit personnel.
• Supports the Professional Practice Model and participates in efforts related to the key components.
• Assumes unit, clinical, and administrative responsibilities in the absence of the Director and under the supervision of the Patient Care Services management staff.
• Ensures and/or provides patient care in accordance with all responsibilities in the RN job description.
• Ensures completion of the unit's schedule in a timely and equitable manner.
• Utilizes evidence based research findings within patient care delivery, communicates research findings to co-workers and/or the professional community, attends research continuing education offerings, assists with data collections, and serves as a participant in ongoing research studies.
• Provides clinical, consultative, technical, or informational services as needed to staff, other disciplines, patients, and/or families.

Minimum Qualifications

• Bachelor’s Degree Nursing
• 3 years Registered Nurse in an acute care hospital setting.
• Ability to multi-task and prioritize work.
• Proficient in clinical practice protocols for medical procedures and patient care.
• Skilled in monitoring/assessing the performance of self, other individuals, or organizations to make improvements or take corrective action.
• American Heart Association Basic Life Support - State of Pennsylvania Upon Hire
• RN - Licensed Registered Nurse_PA - State of Pennsylvania Upon Hire

Preferred Qualifications

• Master’s Degree Nursing

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.

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