Spectraforce Jobs in Usa

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• 50% Performs medical or behavioral review/authorization process. Ensures coverage for appropriate services within benefit and medical necessity guidelines. Utilizes allocated resources to back up review determinations. Identifies and makes referrals to appropriate staff (Medical Director, Case Manager, Preventive Services, Subrogation, Quality of care Referrals, etc.). Participates in data collection/input into system for clinical information flow and proper claims adjudication. Demonstrates compliance with all applicable legislation and guidelines for all regulatory bodies, which may include but is not limited to ERISA, NCQA, URAC, DOI (State), and DOL (Federal).
  
• 25% Provides discharge planning and assesses service needs in cooperation with providers and facilities. Evaluates outcomes of plans, eligibility, level of benefits, place of service, length of stay, and medical necessity regarding requested services and benefit exceptions. Ensures accurate documentation of clinical information to support and determine medical necessity criteria and contract benefits. Collaborates with client's Care Management and other areas to ensure proper care management processes are executed within a timely manner. Manages assigned members and authorizations through appropriate communication.
  
• 15% Provides appropriate communications (written, telephone) regarding requested services to both health care providers and members.
  
• 5% Participates in direct intervention/patient education with members and providers regarding health care delivery system, utilization on networks and benefit plans. May identify, initiate, and participate in on-site reviews. Promotes enrollment in care management programs and/or health and disease management programs. 5% Maintains current knowledge of contracts and network status of all service providers and applies appropriately. Assists with claims information, discussion, and/or resolution and refers to appropriate internal support areas to ensure proper processing of authorized or unauthorized services.
  

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• Design, communicate, and execute detailed operational plans to complete assigned project deliverables in support of CRM new product development programs.
  
• Monitor project progress and performance against defined schedules, milestones, and commitments; proactively identify risks, delays, or resource constraints.
  
• Take ownership of issue resolution by identifying root causes, driving corrective actions, and escalating when appropriate to minimize schedule and cost impacts.
  
• Coordinate vendor activities, including:
  
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  • Communicating technical and schedule requirements
    
  • Tracking material availability and delivery timelines
    
  • Holding vendors accountable for meeting agreed upon milestones and quality expectations
    
  
  
  

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• Support material procurement activities by interfacing with Supply Chain and external suppliers to ensure timely availability of components and materials required to meet project needs.
  
• Identify, secure, and coordinate cross functional resources required to execute project tasks, including R\&D, Quality, Regulatory, Supply Chain, and Material Compliance teams.
  
• Develop and maintain project schedules, task plans, and status reports using established project management tools (e.g., MS Project, Smartsheet).
  
• Coordinate engineering documentation and project artifacts in compliance with design control, quality system, and documentation requirements.
  
• Prepare and present clear, concise project updates to stakeholders, including progress, risks, mitigation plans, and upcoming milestones.
  
• Support design owners by clarifying design intent and technical requirements when interfacing with vendors or cross functional partners, reducing burden on core design teams.
  
• Participate in meetings and forums as needed to support project execution, issue resolution, and alignment across functions.
  

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• Bachelor's degree in Engineering (Mechanical, Electrical, Biomedical, or related discipline).
  
• 3-5 years of experience supporting engineering or product development projects in a regulated environment.
  
• Demonstrated ability to manage multiple tasks, priorities, and stakeholders simultaneously.
  
• Strong communication skills, with the ability to effectively interface with vendors, engineers, and cross functional partners.
  
• Proven ability to work independently as a self directed contributor, taking ownership of tasks and determining the best path to execution with minimal supervision.
  
• Working knowledge of project management principles and tools (e.g., MS Project, Smartsheet, or equivalent).
  

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• Experience in the medical device industry (strongly preferred).
  
• Familiarity with FDA QSR, ISO 13485, and design control processes.
  
• Experience coordinating or managing external vendors or contractors, including schedule tracking and delivery accountability.
  
• Prior exposure to new product development (NPD) programs.
  
• Ability to operate effectively in environments with ambiguity and evolving priorities.
  

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• Within the first 6-12 months, success will be demonstrated by:
  
• Consistent on time delivery of assigned project deliverables
  
• Positive feedback from project stakeholders and cross functional partners
  
• Effective management of vendor timelines and material deliveries
  
• Ability to navigate ambiguity, anticipate issues, and proactively drive solutions
  

Title: Project Manager III

Duration: 9 Months

Work Location: US-CA-MPK (Hybrid – 3x in office)

About the Role

Summary

The main function of a non-IT project manager is to plan, direct, or coordinate activities in fields such as engineering, research and development, financial systems, product roll-out, or other non-IT based projects.

Job Responsibilities

Project Execution

Structure, lead and execute complex finance projects and programs while collaborating effectively with cross-functional teams globally.

Project Documentation & Coordination

Own, define, and maintain project documentation to ensure transparency, clarity of objectives, and consistent alignment of project deliverables.

Risk Management

Proactively manage risk, anticipate potential issues, and implement mitigation strategies to meet timelines, budget, and objectives. Work with the business to resolve critical issues.

Process & Automation Support

Ensure underlying processes are fit for purpose, identify changes required to support project objectives, and lead process mapping, documentation, and updates.

Change Management

Identify change impact and incorporate readiness, adoption requirements, communication, and planning within project plans. Collaborate with designated Change SMEs when required.

Communication & Support

Maintain effective communication channels, status updates, and communication plans.

Skills Required

• Strong verbal and written communication skills
• Problem solving skills
• Attention to detail
• Interpersonal skills
• Ability to work independently and manage time effectively
• Understanding of finance business functions and ability to support execution strategies of assigned finance functions

Top 3 Must-Have Skills

1. Stakeholder communication – collaboration across teams
2. Project management experience
3. Finance knowledge – familiarity working with finance teams

Nice-to-Have Skills

• Experience working with engineering teams

Degrees / Certifications

• PMP / PMI / PMI-CPMAI Program Management or similar qualifications
• PROSCI or similar qualifications
• Preferred: Bachelor’s Degree

Red Flags / Disqualifiers

• Project managers who are actually process managers (projects led are only process improvements)
• Project managers who did not lead projects themselves but were SMEs on a project

Day-to-Day Responsibilities

End-to-end project execution.

About the Team

The Modern Finance team is a key enabler of the company’s finance vision, acting as a catalyst for innovation, productivity, and enhanced employee experiences. The team executes key projects and programs to deliver strategic priorities for Finance stakeholders across the business.

Clinical Laboratory Scientist

San Juan Capistrano CA 92675

3 months

State of Credentials Licenses Required:

CLS LICENSE

Shift/Time Zone:

Tu We Th Fr Sa 2:00PM TO 10:30PM PT

Summary

This position is accountable for performing clinical laboratory testing, following all applicable policies and procedures.

Duties and Responsibilities

• Independently performs moderate to highly complex clinical tests following the required procedures and policies. Performs newly introduced tests to the laboratory that require defined skills.

• Prepares and oversees the preparation of reagents or media as well as stock solutions, standards, and controls. Tests new reagents or controls and evaluates their usefulness

based on standard criteria.

• Determines the acceptability of specimens for testing according to established criteria in testing procedures.

• Determines calculated results utilizing testing data by means of manual or computerized procedures.

• Accurately enters results of testing. Checks the computer review reports to monitor accurate reporting of laboratory results. Adheres to analytical schedules to maintain turnaround times of results.

• Evaluates the acceptability of routine and complex analyses prior to releasing patient reports.

Recognizes and takes appropriate action in response to critical values or unusual or unexpected results, and documents action taken.

• Responsible for preventative maintenance, troubleshooting and calibration of laboratory equipment.

• Evaluates the results of instrument performance checks. Performs linearity, accuracy and precision checks as required.

• Performs Quality Control and calibrations with the appropriate frequency and evaluates results, to determine acceptability of result release.

• Selects and evaluates control materials using established criteria. Initiates a corrective action process whenever test systems do not perform according to the established criteria.

• Accurately performs and records proficiency testing.

• Demonstrates the ability to detect and correct technical and operational problems. Notifies

the supervisor, and contacts manufacturer or field service support for additional assistance, if

necessary.

• Ensures accurate tracking and labeling of reagents and supplies.

• Consistently maintains a safe and neat work area.

• Demonstrates effective two-way communication with staff, immediate manager, suppliers, internal and external customers, via meetings, written and verbal interactions, to create an informed positive environment.

• Actively participates in staff meetings, and in Quality Improvement meetings as assigned.

• Takes on additional business-related responsibilities or projects, as delegated by the Supervisor or Manager. This may include but not be limited to evaluation of new techniques and procedures in terms of personnel and requirements, method comparison, cost analysis, establishment of reference ranges, writing and revising technical procedures, and evaluation of productivity and key results measures.

• Responsible for following all required procedures, practices and related guidelines as provided in company policy and associated procedures for safety, environmental, and infection control.

• Collects and dispose of waste in proper receptacles.

• Demonstrates a high level of integrity and honesty in maintaining confidentiality.

• Provides direct and constant supervision to unlicensed staff as necessary and trains staff in proper performance of both routine and complex procedures. Supports Training Programs, where applicable.

• Maintains professional growth and development through continuing education. The continuing education must meet the education requirements for California state licensure.

• Answers phones, transfers, or takes accurate messages.

• Complies with all health and safety policies, procedures, and practices. Required to use personal protective equipment.

• Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Required Work Experience:

• Zero to three year's direct experience in a laboratory setting. - offer rate based on years of experience

Physical and Mental Requirements:

• The normal performance of duties may require lifting and carrying objects. Objects in the weight range of 1 to 10 pounds are lifted and carried frequently; objects in the weight range of 11 to 25 pounds are lifted and carried occasionally and objects in the weight range of 26 to 50 pounds are seldom lifted and carried. Objects exceeding 50 pounds are not to be lifted or carried without assistance.

• Ability to perform repetitive tasks. Frequent simple grasping, reaching and fine manipulation.

• Ability to sit and/or stand for long periods.

• Have good eye and hand coordination.

• Testing for color blindness will be required upon hiring or transfer into technical

functions requiring detection of, or rating of intensity of colors (e.g., Fluorescent microscopy

reading).

Skills:

• Proficiency in Microsoft Office Application (Word, Excel, Outlook)

• Strong typing skills desirable.

• Other automation skills helpful.

Educational:

BS in medical technology or other life/physical sciences from an accredited college or university is REQUIRED

Current state CLS license - Required in the state of CA

Title: Clinical Pharmacist

Duration: 10 months

Location: North Carolina within 60 miles of Durham (May require working onsite up to 2 days per week.) Durham North Carolina 27707

Shift Timing: M-F 8am - 5pm

Pay Rate: $65.15/hr.

Job Description:

• Engage Medicare members, pharmacies, and providers to close adherence and SUPD (Statin Use in Persons with Diabetes) gaps. Complete Comprehensive Medication Reviews (CMRs) with Medicare members.
• Make outreach to Medicare members to assist in removing barriers to medication adherence.
• Partner with pharmacies and providers to close adherence gaps when the Medicare member is unengaged or when the Medicare member requires assistance.
• Contact providers to close SUPD (Statin Use in Persons with Diabetes) gaps.
• Complete Comprehensive Medication Reviews (CMRs) with eligible Medicare members to give the member a better understanding of their medications and health.
• Send interventions to providers through fax or the CMR platform to alert the provider of potential drug interactions and adverse reactions, dose changes, adherence issues, etc.
• Provide counseling to Medicare members regarding medications.
• Provide Medicare members with information regarding their pharmacy benefits (ie. formulary, preferred pharmacy, supplemental benefits, etc.)
• Provide clinical guidance and support to the Pharmacy Quality Specialists.
• Review prior authorization requests and make determinations for drug products according to member benefits and coverage criteria.
• Report to utilization review statistics to corporate compliance committees.
• Review data and summarize daily utilization review numbers.
• Responsible for tracking compliance of review cases.
• Provide clinical guidance and support to the assigned pharmacy technicians.
• Knowledge of drug coding (NDC, GCN, GPI and USC) and NCPDP claims adjudication systems.
• Review guideline criteria for prior authorization and non-formulary drugs in support of Pharmacy and Therapeutics Committee function and pharmacy benefit design.
• Ensure and evaluate quality controls and implement opportunities for performance improvement in pharmacy practices.
• Research drug information to maintain drug knowledge and disease state understanding for application to prior authorization reviews.

Hiring Requirements:

• Bachelor's degree or advanced degree.
• 3+ years of experience in related field.
• Current states pharmacy license.

Top 3-4 Required Skills:

• Able to work on computers and has work from home experience.
• Pharmacist experience.

Nice to have Skills:

• Medicare and medicaid experience.
• Health Plan
• Managed care experience

Years of Experience:

• 3-5

Education/Certifications Required:

• Pharmacist license for the state.

Industry Specific Experience – required, ideal, necessary?

• Retail, HMO, DSP

Breakdown of Duties/Typical Day:

• Participating in comprehensive medication review.
• Cold calling members and reaching out on non adherence.

Do you have screening questions?

• Do you have any familiarity with Medicare STARs and metrics? If so, please explain.

Job Title: Film Engineer/ Optical Coating Process Engineer

Location: Sunnyvale, CA/Redmond, WA

Duration: 12 Months

Summary

The Client brings together a world-class team of researchers, developers, and engineers to create the future of virtual and augmented reality, which together will become as universal and essential as smartphones and personal computers are today. And just as personal computers have done over the past 45 years, AR and VR will ultimately change everything about how we work, play, and connect.

We are developing all the technologies needed to enable breakthrough AR glasses and VR headsets, including optics and displays, computer vision, audio, graphics, brain-computer interface, haptic interaction, eye/hand/face/body tracking, perception science, and true telepresence. Some of those will advance much faster than others, but they all need to happen to enable AR and VR that are so compelling that they become an integral part of our lives.

Responsibilities

• Lead the development and optimization of optical coating processes, including Anti-Reflective (AR), hardcoat, and photochromic coatings, to meet performance, reliability, and manufacturability requirements.
• Collaborate closely with external vendors and contract manufacturers to drive process development, conduct failure analysis, and implement effective corrective actions for coating-related issues.
• Drive Design for Manufacturability (DFM) and Process Failure Mode and Effects Analysis (PFMEA) activities to identify and mitigate risks in the coating manufacturing process.
• Own the end-to-end process control plan, from material selection and incoming quality control to in-process monitoring and final inspection, ensuring a stable and high-yield production environment.
• Define, validate, and implement metrology and characterization techniques to ensure coating performance and quality, correlating measurements to visual and functional performance.

Minimum Qualifications

• Has a BS degree in Materials Science, Chemical Engineering, Optical Science, Physics, or a relevant technical field.
• 3+ years of experience in optical coating process engineering, with hands-on experience in deposition technologies such as PVD, IAD, or PECVD for anti-reflective and hardcoat applications.
• Demonstrated experience working with external vendors and contract manufacturers, including process transfer, qualification, and sustaining support.
• In-depth knowledge of coating characterization techniques, including spectrophotometry, ellipsometry, environmental testing, and mechanical durability testing (e.g., adhesion, abrasion).
• Experience with statistical process control (SPC), design of experiments (DOE), and structured problem-solving methodologies.
• Must obtain work authorization in the country of employment at the time of hire and maintain ongoing work authorization during employment.

Preferred Qualifications

• Advanced degree (MS or PhD) in a relevant technical field.
• Experience with the design, process, and metrology of photochromic coatings.
• Proven track record of launching products in a high-volume manufacturing environment.Familiarity with thin-film design principles and software (e.g., OptiLayer, FilmStar, Macleod).
• Experience in failure analysis techniques to determine root cause of coating defects and failures.
• Excellent project management and communication skills, with the ability to work effectively in a cross-functional and multicultural team environment.

Job Title: Technical Writer – AV Collaboration Technology

Work Mode: Onsite (Monday–Wednesday), Remote (Thursday–Friday)

Duration : 9 Months

Location: Salisbury, NC

Primary Purpose

The Technical Writer for AV Collaboration Technology will work closely with the EUS Digital Media Manager to create clear and concise documentation for products and services. This includes user manuals, guides, SOPs, and governance policies to ensure users can effectively utilize Microsoft Teams Rooms and Large Room Audio/Video technology.

Duties and Responsibilities

• Partner with the Digital Media Manager to create end-user documentation for Microsoft Teams Rooms and other Audio/Video systems deployed .
• Collaborate with Lead Digital Media Engineers to convert technical documentation into:
• User-friendly documentation for non-technical audiences
• Formal technical design and architecture documentation for departmental reference
• Develop governance structures for reviewing next-generation Microsoft Teams Room technology.
• Improve, rewrite, and maintain existing ServiceNow Knowledge Base articles.
• Add a creative, engaging touch to end-user documentation to enhance usability and clarity.

Required Qualifications

• 3–5 years of experience in technical writing, preferably in technology or Audio/Video environments.
• Strong ability to simplify complex technical information for non-technical business users.
• Experience creating technical guides and procedures related to Microsoft Teams Room installation or Audio/Video integration standards.
• Proven ability to translate complex technical concepts into clear, concise, and accessible documentation.
• Ability to prioritize and execute tasks in a fast-paced, evolving environment.

Preferred Qualifications

• Strong written and verbal communication skills.
• Familiarity with Microsoft Teams Rooms and Audio/Video technology (preferred but not required).
• Experience creating and maintaining SharePoint sites.
• Excellent attention to detail and organizational skills.
• Self-starter with strong project management and deadline management abilities.
• 3+ years of experience with ServiceNow (Knowledge Base article creation).

Position Title: Senior Manufacturing Engineer

Work Schedule: 2nd shift - 3 PM - 11 PM

Location: Newark, DE 19702

Onsite position

Position Summary: The Manufacturing Engineer 3 Senior Manufacturing Engineer provides a key technical interface to a critical contract manufacturing relationship. The contract manufacturer provides a system consisting of electromechanical capital equipment as well as high-volume sterile disposables.

Key Responsibilities:

• Create and execute validation plans, including IQ of process equipment and OQ and or PQ of manufacturing processes.
• Lead manufacturing implementation of sustaining design initiatives.
• Detect, conceptualize, and execute improvement opportunities using a series of Lean and related tools and methodologies.
• Distill complex technical situations into meaningful summaries that are digestible by various stakeholders.
• Lead troubleshooting exercises to quickly get to solutions.
• Create and revise essential documents such as process flowcharts, PFMEA, and Process Control plans.
• Practice LEAN techniques and be able to facilitate lean kaizens.
• Interface with contract manufacturing staff and management to ensure that plans are followed and risks are mitigated.
• Work effectively with other functions such as research and development, Procurement, Design Quality Assurance, Regulatory Affairs, and Field Service in completion of duties and communication of relevant information.
• Interface with suppliers and Quality Engineering to resolve supplier quality issues.
• Monitor quality reports and field performance of assigned product line, identify trends, investigate problems and implement corrective actions.
• Actively supports and adheres to the Quality Policy and Quality System procedures.
• Other duties relating to above as may be required.

Qualification & Experience:

• Medical device industry experience
• Extensive validation experience, including employment of sound statistical approach and authorship of solid protocols and or reports.
• Advanced inter-personal skills, communication and emotional awareness is key to be successful in this role.
• Quick learner, driven and not afraid to experiment.
• Ability to manage projects and lead and coordinate cross-functional teams.
• Thorough understanding of Lean Manufacturing principles required 5S, Value Stream Mapping, Kanban, SMED, GEMBA mindset, KPI development and management.
• Good understanding of product lifecycle management PLM applications such as AGILE and ERP systems such as ORACLE, SAP or BAAN. ORACLE is preferred.
• Experience with LABVIEW highly preferred.
• Experience with computer-aided design software required, Solid works preferred.
• B.S. Engineering preferably in Mechanical, Electro-Mechanical, Electrical, or Industrial Engineering
• 7or more years’ experience in Manufacturing and or Manufacturing Engineering with working knowledge of electro-mechanical sub-assemblies.

Title: Direct Hire Manager

Location: Atlanta, GA

Type: Fulltime

Who We Are:

SPECTRAFORCE is at the forefront of redefining the staffing, technology, and consulting sectors. Privately and diversity-owned, we're among the fastest-growing firms in the US, on a short-range mission to hit the $1B revenue mark. Our success is rooted in the principle of human connection, epitomized by our NEWJOBPHORIA ethos - the joy and freedom in work that empowers our team and clients to excel.

The Opportunity:

We are looking for a motivated and dynamic Direct Hire Manager to join our growing direct hire division in Atlanta, GA. The Direct Hire Manager will lead initiatives to drive business growth and cultivate enduring client relationships. This role focuses on strategic business development and sales, aiming to identify, cultivate, and secure new opportunities for the organization. Additionally, this position involves mentoring and developing a high-performing sales team to foster a culture of excellence.

A Glimpse Into Your Day:

• Provide mentorship, guidance, support and develop team members to enhance sales and business development skills
• Identify and pursue new business opportunities through strategic prospecting and networking
• Develop and execute plans to secure new client logos and expand market share
• Conduct cold-calling and follow-ups to establish initial contact and arrange in-person meetings with potential clients
• Utilize market research to identify potential clients and stay informed about industry trends and competitors
• Build and maintain strong, long-lasting client relationships through regular in-person meetings, phone calls, and email communication
• Understand client needs and provide tailored staffing solutions to meet their hiring requirements
• Act as a trusted advisor to clients, providing insights and recommendations on hiring strategies and market conditions
• Manage the entire sales cycle from initial contact to contract negotiations and closure
• Develop and deliver compelling sales presentations and proposals to prospective clients
• Achieve and exceed sales targets and KPIs set by the company
• Promote team successes, encourage innovation, and foster a culture of continuous improvement
• Build and maintain relationships with appropriate client stakeholders including Talent Acquisition and Client Hiring Managers, and the MSP teams (if applicable)
• Hit weekly meeting targets and gather heads-up and exclusive positions from the hiring managers
• Maintain and update client data in designated systems
• Work closely the recruitment teams for optimum account performance
• Clarify job requirements with client managers, coordinate interviews, gain insight into the interview process, and provide feedback form the managers to the client team
• Negotiate offers with candidates and clients to maintain maximum margin levels
• Continually explore new opportunities with clients
• Perform other duties assigned

Who You Are:

• Minimum two (2) years experience in business development, sales, or account management
• Staffing/agency experience (preferred)
• Experience with direct hire staffing (preferred)
• Successful ability to identify, cultivate, and secure new business opportunities
• Exceptional verbal and written communication skills including proven ability to develop strong rapport and relationships quickly
• Ability to provide strategic thought leadership; build strong relationships and handle negotiations tactfully and successfully
• Highly driven with a robust work ethic, adept at working independently and in fast-paced environments
• Demonstrated ability to be resilient and persistent in overcoming obstacles to achieve business goals
• Proficient with Microsoft Office Suite

Exclusive Benefits:

• A strong cultural environment, recognized by Inc. Best Workplaces and Women's Choice Awards, with 72% female leadership.
• Unlimited PTO from your very first day guilt-free time off is our promise!
• A comprehensive suite of health, dental, vision, and other insurances
• 401(k) plans with employer matching
• Reimbursements for both gym memberships and cell phone expenses*

Join Us:

• Eager to make a mark? Were thrilled to meet you! Start your journey to NEWJOBPHORIA. Lets embark on this exciting path together!
• SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at if you require reasonable accommodation.
• *Please note that exact benefits and salary amounts are dependent on location, years of experience, and other factors.

Title: Customer Service Advocate I

Location: Columbia, SC 29229

Duration: 3 months (Contract to hire)

Shift- 8:00 AM - 8:00 Pm

Note: Training Monday- Friday 8:00-4:30 FOR 11 WEEKS

NO TIME OFF WILL BE APPROVED DURING TRAINING

Job Description

Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research and coordinates with internal departments as needed to ensure timely and effective issue resolution while maintaining high-quality customer service standards.

Required Skills and Abilities: Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high-stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Required Software and Other Tools: Basic computer operating skills. Standard office equipment. Preferred Software and Other Tools: Knowledge of word processing, spreadsheet, and database software. Work Environment: Typical office environment.

Responsibilities

Customer Inquiry Management (65%)

• Respond accurately, timely, and courteously to telephone, written, web, and walk-in inquiries.
• Ensure effective customer relations through professional communication.
• Accurately document all customer interactions.

Research & Issue Resolution (15%)

• Initiate or process adjustments as needed to resolve inquiries.
• Conduct research and coordinate with other departments to resolve issues.
• Respond to and assist with priority inquiries and special projects as required by management.

Customer Feedback & Complaint Management (10%)

• Provide feedback to management regarding customer problems, questions, and needs.
• Maintain accurate records of complaints and customer comments.
• Recommend changes or improvements based on recurring issues.
• Follow through on complaints until resolution or escalate to management when necessary.

Process Improvement & Compliance (5%)

• Maintain knowledge of quality work instructions and company policies.
• Recommend improvements to procedures and techniques identified during daily operations.
• Meet all departmental productivity, quality, and timeliness standards.

Fraud & Error Reporting (5%)

• Identify and promptly report suspected fraudulent activities.
• Report system errors to the appropriate departments.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal and organizational skills.
• Ability to handle high-stress situations.
• Good judgment and problem-solving abilities.
• Strong customer service orientation.
• Ability to learn and efficiently operate multiple computer systems.

Technical Skills

Required:

• Basic computer operating skills.
• Ability to use standard office equipment.

Preferred:

• Knowledge of word processing, spreadsheet, and database software.

Education

Required Education:

• High School Diploma or equivalent.

Required Work Experience:

• None.

Preferred Education:

• Associate Degree.

Preferred Work Experience:

• 2 years of customer service or call center experience.

Work Environment

• Typical office environment.