Sentiment Jobs in Usa

Parkview Regional Medical Center (PRMC) is accepting applications for a clinical pharmacy specialist in neonatal intensive care.

Position Details: The clinical specialist will join an on-site faculty member to provide direct patient care in the Parkview Women’s and Children’s Hospital.

In preparation for pediatric service line growth and changes, continued pharmacy expertise is needed in this area.

Currently this location is undergoing many facility updates (room renewal, expansion, and technology updates) along with an expansion of care for pediatric gastroenterology, endocrinology, cardiology, and hematology/oncology specialist services.

Parkview Health has been a collaborator partner with Cincinnati Children’s for overall a decade to improve the health and outcomes for children in our region.

This collaboration is now enhancing to bring neurosurgery, rheumatology, and drug-resistant epilepsy consultation services with telehealth clinics with world-class providers.

As part of an established pediatric pharmacy program, this specialist will benefit from close relationships with physicians and other care providers in both the inpatient and outpatient pediatric settings.

Parkview Health has provided specialty pharmacy services in pediatrics for over 25 years and are continually being asked to expand into additional responsibilities.

This role will have a targeted role in the level III neonatal intensive care unit with additional coverage of other pediatrics areas for weekend pediatrics coverage.

The role is a full-time, 1.0 FTE in the NICU with every 4th weekend for pediatric staffing to provide advanced and uninterrupted levels of care to this patient population .

This pharmacist will participate in collaborative rounding and consult management daily, weekly disposition rounds, pharmacy-based projects, multidisciplinary committees, and will precept student pharmacists and pharmacy residents.

Benefits associated with this position include paid time off, annual volunteer time off, and quarterly Compt Lifestyle benefits to be used for personal well-being needs.

Relocation costs provided.

Salary and sign-on bonus are negotiable.

More about Parkview Health & Parkview Pharmacy: Parkview Health’s world-class clinical teams are dedicated to providing the highest levels of compassionate care.

In turn, we are committed to equipping them with state-of-the-art technology and facilities.

Parkview strives to be a partner with civic leaders on the frontlines of safety, wellness, and prevention.

And, because we are the region's only not-for-profit health system, you can be sure of the most important thing of all our patients come first.

Parkview Health consists of 14 hospital facilities, 2 free-standing Surgery Centers, a free-standing emergency department, and over 900 employed providers
- all on the Epic © platform.

Parkview Regional Medical Center (PRMC), a member of Parkview Health, is a major regional medical center located in Fort Wayne.

It provides comprehensive medical services to patients in northeastern Indiana, northwestern Ohio, and southern Michigan.

PRMC is a tertiary medical center currently with 544 beds (all private) and is a Level II Adult and Pediatric Trauma Center.

In addition to the medical and surgical populations, it also has specialty centers for stroke, cardiology, orthopedics, and oncology.

The Women’s and Children’s Hospital sits on the PRMC campus and houses a 41-bed Level III NICU, a dedicated and comfortable family birthing center, and pediatrics care.

Parkview Pharmacy has provided advanced pharmacy services in a variety of areas for decades.

Parkview offers a progressive pharmaceutical care environment in a variety of practice settings.

Inpatient services include extensive interdisciplinary rounding, graduate medical education engagement, and surgical/critical care and oncology satellite pharmacies.

We have also had tremendous growth in ambulatory pharmaceutical care including primary care, hospital-based clinics, specialty clinics, multiple retail pharmacies, and a specialty pharmacy.

Parkview Pharmacy leadership includes a team with dedication to each facility and service type, including Inpatient and Ambulatory Clinical Services, Distribution Services Managers for Parkview Regional Medical Center and Parkview Hospital, Oncology Manager, and Retail & Specialty Managers.

Additionally, there are supervisors in each area to help support daily needs and department projects in conjunction with lead pharmacists and lead technicians.

Parkview pharmacy is an early adopter of and a best-practice site for integrated technologies, including Epic©, Pyxis® MedStations™, Pyxis® CII Safe™, BD CatoTM, Parata ATPTM, Tecsys inventory management and vertical carousels, a centralized acute care pharmacy distribution center, smart intravenous infusion systems, and Baxa EM 2400™ TPN compounder.

Awards & Recognition: In 2025 , all five Parkview Family Birthing Centers in Indiana were honored with the INspire Hospital of Distinction award.

Parkview Regional Medical Center received the INspire Category of Excellence .

In late 2024 , Parkview Health ranked No.

7 overall on Newsweek’s list of the Top 200 Most Loved Workplaces nationwide.

In November 2024 , all six eligible Parkview hospitals received “A” grades for Hospital Safety Grades by The Leapfrog Group , a national nonprofit focused on patient safety in hospitals and ambulatory surgery centers.

Parkview was named to the CHIME Most Wired list for the 11th consecutive year in October 2024 .

In the 2024 survey, Parkview was certified at Level 9, the second-highest rating, in both acute and ambulatory care categories.

In September 2024 , Parkview Health was named the No.

3 nonprofit, No.

18 in North America and for the first time, ranked No.

19 globally by Inspiring Workplaces Group for our culture.

In September 2024 , Parkview Health was named NRC Health Excellence in Patient Experience Award winner across medium size health systems, for the second consecutive year.

In July 2024 , Parkview was ranked No.

1 by Epic for planned downtime In the fall of 2024 , PRMC recognized by US News and World Report as No.

4 Indiana Hospital, “High Performing” in seven categories.

In September 2024 , Parkview Health was named to Newsweek’s list of Top 100 Most Loved Workplaces, for the second consecutive year, recognized in five additional categories aside from outstanding employee sentiment and satisfaction.

In August 2024 , Parkview was named to the Forbes list of America’s Best-in-State Employers, for the third consecutive year.

In 2024 , the ECMO team received the Gold Level Center of Excellence Award from the Extracorporeal Life Support Organization (ELSO).

In July 2024 , PRMC received multiple American Heart Association “Get with the Guidelines® Gold Plus” awards, recognizing the hospital for excellent atrial fibrillation (AFib), stroke and Type 2 diabetes care.

In April 2024 , Parkview Health was selected to Becker’s Hospital Review’s 150 Top Places to Work in Healthcare list.

In March 2024 , Parkview received Stage 7 Validation awards from the Healthcare Information and Management Systems Society (HIMSS), a globally recognized adviser in health information technology.

Parkview Regional Medical Center (PRMC) was named as one of the best community hospitals for cardiovascular care in the 2024 50 Top Cardiovascular Hospitals list compiled and published by Fortune/PINC AI in February 2024 .

Position Qualifications: Candidates must possess a pharmacy degree from an ACPE-accredited institution and have completed a PGY1 pharmacy residency.

A PGY2 residency in Pediatrics or equivalent experience is required.

Pharmacy licensure or eligibility in Indiana is required.

Candidates must have a high level of clinical practice skills, enthusiasm for teaching, and the interpersonal skills needed to interact effectively with students, health professionals, and patients Applications: Official applications can be submitted online at .

Two letters of reference should be sent to Jamie Gaul, PharmD, Clinical Pharmacy Manager, 11109 Parkview Plaza Drive, Fort Wayne, IN 46845 or .

Change a Life Today.

Yours.

Choose Parkview.

PI668a0e3c5

Digital Analytics Manager (Hybrid)

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Digital Analytics Manager on our Scientific Publication team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

This role applies digital analytics to JAMA Network's social
media and communications strategy, independently managing complex tasks and
workflows, and delivering insights that enhance engagement and visibility. This
role drives innovation by proposing and implementing new approaches, and by
researching and recommending emerging analytics tools that align with JAMA Network's business goals. The role is responsible for
delivering quantifiable impact, improving operational efficiency, and
continuously optimizing audience engagement.

RESPONSIBILITIES:

• Apply analytics and data intelligence approaches to identify predictive insights and trend forecasts that inform content planning, audience targeting, and continuous performance optimization.
• Propose and implement innovative methods, including AI tools, automation, and advanced dashboards, to enhance social media workflows, operational efficiency, and content lifecycle management.
• Document and maintain scalable workflows, automation protocols, and system integrations to support long-term growth.
• Research, evaluate, and recommend new platforms or tools to ensure JAMA and the JAMA Network remain at the forefront of data-driven communications.
• Translate analytics findings into actionable recommendations for posting cadence, platform usage, and engagement tactics.
• Partner with the digital analytics team to monitor, analyze, and report on social media and news media performance across all key platforms.
• Conduct competitive benchmarking and social listening to identify emerging opportunities and inform proactive content and global engagement strategies.

• Partner with the Manager in scheduling and distributing editorial content across JAMA Network's social media platforms, aligning with audience behavior and engagement trends.
• Design and produce compelling, high-quality social media content, ensuring consistency with brand identity and audience expectations.
• Continuously monitor emerging social media platforms, tools, and trends, both domestically and internationally, to proactively identify opportunities for innovation and audience expansion.

• Collaborate with the communications team to amplify global earned media coverage of JAMA Network journals across digital platforms, including integration into content calendars.
• Monitor media coverage and sentiment using digital monitoring tools and compile regular reports to assess reach, tone, and impact.
• Track and analyze media engagement metrics to evaluate campaign effectiveness and inform future outreach efforts.
• Leverage intelligence insights to identify emerging trends and international developments that may influence public perception, media narratives, or communications planning.

REQUIREMENTS:

1. Bachelor's degree required.

2. 5+ years of experience in social media, marketing, or communications, with strong knowledge of platform best practices.

3. 3+ years of experience in applying data analytics to communication work, including working knowledge of SQL (relational databases, Pivot Tables), and experience with dashboard development (e.g., GA4, Looker Studio, Tableau).

4. 2+ years of hands-on experience with automation tools and workflows, with the ability to support implementation of AI-driven solutions.

5. Strong analytical and problem-solving skills, with the ability to manage complex tasks, prioritize effectively, and continuously optimize processes.

6. Proven ability to translate data into actionable recommendations for communication planning.

7. Excellent written and verbal communication, combined with strong teamwork skills, for effective cross-functional collaboration.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $85,680.00 - $113,526.00. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

• Analyze and interpret consumer and marketplace data to identify key behaviors, emerging trends, and opportunities within the beauty industry
• Monitor beauty trends across social media platforms and synthesize insights to inform cross-functional strategies
• Leverage social listening tools to track consumer sentiment, analyze competitor activity, and uncover market insights
• Assist in the design, execution, and analysis of quantitative surveys, supporting interpretation of research findings
• Collaborate cross-functionally to integrate consumer insights into marketing, product development, and other strategic initiatives
• Support the collection and reporting of both short-term and long-term beauty trends, across market and consumer insights

• Must be a rising junior or senior at the time of the internship
• Must be available for the full internship period: June 1st - August 21st
• Pursuing a degree in Market Research, Consumer Behavior, Business Analytics, or a related quantitative field
• Strong analytical and communication skills, with the ability to translate data into clear, actionable insights
• Proficient in Excel for data analysis (pivot tables, functions, visualizations; macros a plus)
• Familiarity with analytics tools such as SQL and SPSS
• Experience using PowerPoint and data visualization tools (e.g., Tableau, Power BI) to present insights clearly
• Detail-oriented and execution-focused with a high standard of accuracy
• Self-motivated, organized, curious, and collaborative
• Passion for data, analytics, and understanding the beauty consumer

• This summer, the e.l.f.tern will support the collection, analysis, and reporting of consumer and market trends within the beauty industry. The role will contribute to uncovering short- and long-term insights across market and consumer data, helping inform strategic decisions across marketing, product development, and broader business initiatives.

Job Description:

Berklee is seeking a savvy, data-informed, and well-connected Senior Director of Media Strategy to strengthen and safeguard the institution's reputation. If you are a strategic storyteller with deep media roots and a passion for arts and higher education, this is a powerful opportunity to influence the global narrative of the world's leading performing arts institution. At Berklee, your work directly supports the next generation of creative leaders.

About the Role & Responsibilities

Reporting to the Assistant Vice President of Communications, this leader serves as a trusted advisor to senior leadership. You will design and run our global media strategy, managing everything from high-level brand positioning to real-time crisis response. This is a hybrid role (three days on-site in Boston) that requires a calm-under-pressure mindset and the ability to handle sensitive information with total discretion.

Key Responsibilities:

• Strategy & Planning: Develop annual and quarterly media plans that advance Berklee's priorities across Boston, national, and global outlets.
• Storytelling: Identify and pitch high-impact stories featuring Berklee's faculty, students, and alumni to influential voices in arts and culture.
• Reputation Management: Lead cross-functional crisis and rapid-response workflows, drafting statements, FAQs, and internal guidance.
• Spokesperson & Training: Serve as an on-the-record spokesperson and provide media training and message discipline to deans and executives.
• Content Creation: Write and edit press releases, op-eds, and statements with speed and precision, ensuring brand consistency.
• Measurement: Define and report on KPIs (sentiment, reach, and share of voice), translating data into actionable recommendations.
• On-Site Coordination: Oversee media relations for major campus events, managing pooled coverage and asset approvals.

What You'll Bring

We are looking for a strategist who isn't afraid to roll up their sleeves and dive into the tactical work of pitching and drafting.

Key Requirements:

• Bachelor's degree in Communications, Journalism, Public Relations, or a related field.
• 7-10+ years of experience in media relations and issues management (higher-ed or arts/culture preferred).
• Current, proven relationships with Boston-area journalists and a track record of securing national/global coverage.
• Expertise in leading cross-functional crisis response and navigating high-risk situations.
• Exceptional writing and editing skills under tight deadlines.
• Fluency with media monitoring tools (like Cision or Mention) and social listening platforms.
• Availability for an on-call rotation for rapid response outside of standard business hours.

Berklee Culture & Benefits

Berklee's mission is to educate, train, and develop the world's most inspired and innovative artists. You'll be part of a passionate, diverse, and global community dedicated to this vision.

Here, you'll find:

• A mission-driven culture where your ideas matter and your impact is visible.
• A diverse and inclusive community committed to lifelong learning and collaboration.
• Generous Paid Time Off (PTO) and paid holidays, including a winter break, to support work-life balance.
• Comprehensive health, dental, and life insurance plans.
• Tuition benefits for you and your family, including free or discounted courses.
• Retirement planning with a 403(b) plan and matching contributions.
• Access to unforgettable performances, guest artists, and events.

Join us in shaping the global voice of music and performance education!

Hiring Range: $130,000 to $154,000; salary dependent on relevant experience and education.

Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

• 
  
• Social Strategy & Platform Leadership
  
• Define and lead Naturium’s global social media strategy across TikTok, Instagram, YouTube, and emerging platforms
  
• Establish differentiated strategies for each platform aligned to audience behavior, platform algorithms, and brand objectives
  
• Drive audience growth, engagement, and brand affinity through culturally relevant and education-first storytelling
  
• Anticipate platform and cultural trends, ensuring Naturium remains ahead of the evolving social landscape
  
• Partner with Brand and Growth teams to ensure social supports product launches, innovation storytelling, and commercial priorities
  

• 
  
• Community Strategy & Engagement
  
• Develop and execute a global community engagement strategy aligned with Naturium’s tone of voice, brand playbook, and marketing objectives
  
• Establish best-in-class engagement standards across comments, DMs, tagged content, and social conversations
  
• Actively foster meaningful two-way conversations that strengthen brand loyalty and consumer trust
  
• Serve as the “ears of the brand,” monitoring conversations across owned, earned, and competitor channels to understand audience sentiment, cultural shifts, and emerging opportunities
  
• Translate community feedback into actionable insights that inform product development, messaging, and marketing strategy
  
• Partner closely with Customer Experience and Corporate Communications teams to manage escalations and high-volume inbound engagement
  
• Build scalable frameworks for community response, moderation, and engagement workflows across global markets
  

• 
  
• UGC, Advocacy & Creator Discovery
  
• Champion user-generated content by identifying, elevating, and amplifying authentic community voices
  
• Foster relationships with brand advocates and creators through proactive outreach and community-first engagement
  
• Oversee community-led seeding and mailer opportunities that strengthen organic brand advocacy
  
• Identify potential creator and influencer partners through earned engagement, tags, and community participation
  
• Ensure community and creator relationships authentically reinforce Naturium’s education-first skincare positioning
  

• 
  
• Content & Cultural Storytelling
  
• Own overarching social content strategy, balancing trend-driven content with educational and brand-building storytelling
  
• Guide development of platform-native creative in partnership with Creative and Brand teams
  
• Shape Naturium’s voice across all social touchpoints—from content direction to captions and comments
  
• Maintain close proximity to content innovation while empowering team execution
  
• Ensure social storytelling reflects both skincare authority and cultural relevance
  

• 
  
• Measurement, Insights & Optimization
  
• Establish KPIs across engagement, community health, audience growth, and performance impact
  
• Own reporting frameworks that translate social and community performance into clear business insights
  
• Leverage analytics and qualitative community feedback to continuously refine strategy
  
• Partner with Growth and Analytics teams to optimize performance and investment decisions
  

• 
  
• Education-First Community Strategy
  
• Build and execute a comprehensive education-driven community framework that empowers consumers with ingredient literacy and skincare knowledge
  
• Develop structured education pillars (ingredient spotlights, routine architecture, skin concern deep dives, myth-busting, clinical explanations)
  
• Create scalable playbooks for science-backed responses to skincare questions across comments and DMs
  
• Elevate community conversations beyond engagement — fostering trust, loyalty, and long-term advocacy
  
• Serve as the “ears of the brand,” synthesizing qualitative community insights into actionable product and messaging refinements
  
• Ensure all community responses are compliant, accurate, and aligned with brand integrity standards
  
• Partner with Customer Experience and Corporate Communications to manage sensitive or high-volume inquiries
  

• 
  
• Cross-Functional Leadership
  
• Partner closely with Brand Marketing, Creative, Influencer, Growth, DTC, Retail, and Customer Experience teams
  
• Ensure community insights meaningfully inform broader brand and business decisions
  
• Serve as the internal expert and executive voice on social platforms, digital culture, and community behavior
  

• 
  
• 10+ years of experience leading social media and community management within beauty or consumer brands
  
• Proven success scaling highly engaged brand communities
  
• Deep understanding of internet culture, platform dynamics, and consumer engagement behavior
  
• Strong leadership experience managing teams and cross-functional stakeholders
  
• Balances creative instinct with data-driven decision making
  
• Passion for skincare, education-led storytelling, and community-first brand building
  
• Highly adaptable with a bias for action in fast-paced environments
  

Where creativity meets craftsmanship — design brilliance under the Florida sun in Boynton Beach!

We’re growing, we’re hiring, and we’re inviting talented makers to join our vibrant, hands-on team.

At , we create stunning engagement rings and fine jewelry that help people celebrate love with beauty, care, and sparkle.

Ready to trade the ordinary for something extraordinary? Let’s make brilliance together.

Compensation & Details

• Pay: $25–$30/hr (based on experience)
• Schedule: Full-time, Monday–Friday (Day Shift)
• Benefits: 401(k), health & dental insurance, employee discounts, paid time off, bonus opportunities
• Location: On-site at our workshop in Boynton Beach, FL

What You’ll Be Doing

• Stone & Diamond Setting: Bring jewelry to life by securely placing precious gems
• Polishing & Finishing: Make each piece shine like it’s ready for the red carpet
• Repairs & Sizing: Restore sentimental treasures to perfection
• Rhodium Plating: Add that perfect final touch of elegance
• Quality Control: Nothing leaves the bench unless it’s flawless

What We’re Looking For

• Proven experience in stone setting, polishing, resizing, and jewelry repair
• Skilled in working with various precious metals
• Detail-oriented, reliable, and proud of delivering exceptional quality
• Strong work ethic, teamwork mindset, and a love for craftsmanship

Why You’ll Love Working Here

• A Legacy of Brilliance: Over 35 years of success in the jewelry industry
• Hands-On & Creative: If you love working with fine details, this is your kind of job
• Growth & Stability: While traditional jewelers struggle, we keep expanding
• Team of Experts: Learn from experienced jewelers and hone your skills
• Customer Love: 3,000+ five-star reviews on Trustpilot

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Job Overview:

The Customer Advocacy Associate’s role requires someone that can efficiently analyze customer feedback, accurately categorize the feedback, correspond with customers when appropriate, and partner with various business departments to ensure customer satisfaction.

Responsibilities:

• Analyze customer survey feedback and sentiment and edit topic tags as needed using the survey application
• Accurately and efficiently, correspond with customers via email and phone as necessary, with urgency, empathy, personalization, and resolution
• Ensure all assigned surveys and responses have complete follow-up and closure within established SLAs
• Escalate second-level issues to appropriate team members within the CAD department for resolution / customer satisfaction
• Escalate any concerns or issues to the appropriate manager / supervisor when required
• Assist in documenting operational processes
• Assist in creating customer response templates
• Identify trends in the feedback and recommend solutions to help resolve business issues to provide exceptional customer experience
• Support efforts to improve the process and function of the department

• Strategic Planning and Execution:
• Develop and implement comprehensive social media strategies that align with the overall marketing and communication goals of The Guthrie Clinic (TGC). This includes setting measurable objectives, identifying target audiences, and selecting appropriate social media platforms
• Content Creation and Management:
• Lead the creation of high-quality, engaging, and relevant content for various social media platforms. This includes writing, editing, and curating content, as well as overseeing the production of multimedia content such as videos, infographics, and podcasts
• Analytics and Reporting:
• Utilize advanced analytics tools to track and measure the performance of social media campaigns. Provide regular reports and insights to senior management, highlighting key metrics, trends, and areas for improvement
• Crisis Management:
• Develop and implement crisis communication plans for social media. This includes monitoring for potential issues, responding to negative feedback, and managing the organization's online reputation during crises
• Collaboration and Leadership:
• Work closely with cross-functional teams, including marketing, public relations, customer service, and IT, to ensure cohesive and integrated social media efforts. Provide leadership and mentorship to junior team members and other departments involved in social media activities
• Innovation and Trend Analysis:
• Stay updated with the latest trends, tools, and best practices in social media. Identify and recommend new opportunities for TGC to engage with its audience and enhance its social media presence
• Community Engagement:
• Foster and manage relationships with key influencers, partners, and stakeholders. Engage with the online community by responding to comments, messages, and inquiries in a timely and professional manner
• Training and Development:
• Conduct training sessions and workshops for staff on social media best practices, tools, and strategies. Promote a culture of continuous learning and improvement within the organization
• Budget Management:
• Develop and manage the social media budget, ensuring efficient allocation of resources and maximizing return on investment
• Compliance and Governance:
• Ensure all social media activities comply with relevant laws, regulations, and organizational policies.
  
  

• Become an advocate for The Guthrie Clinic in social media spaces, engaging in dialogues and answering questions where appropriate
• Coordinate the strategic development of tools for online community building with our patients; participate in evaluation of solutions to help develop The Guthrie Clinic’s online communities
• Establishes and maintains rapport and credibility with constituents at all levels across the enterprise
  
  

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

Reputation pioneered the category of online reputation management more than 15 years ago. Today, we're redefining it for the AI era - helping companies transform customer feedback into operational intelligence that drives growth, efficiency, and exceptional experiences.Lead enterprise growth across the Property Management vertical, with a focus on large multifamily operators. You'll own the full sales cycle from prospecting to close, building executive relationships with CMOs, CXOs, and Operations leaders who are rethinking how reputation and resident experience data drive operational performance.

This isn't transactional selling. You'll act as a strategic advisor, helping operators connect the dots between online sentiment, leasing velocity, retention, and asset value. Success requires fluency in the language of property management, not just software, along with the ability to navigate complex buying committees and long sales cycles with patience and precision. The right candidate challenges assumptions, shapes how prospects think about reputation and experience data, and earns trust by leading with insight rather than product features.

You've sold into property management before. You understand the operational realities of large management companies, and you know how to run a disciplined sales process while staying adaptable to how these organizations actually buy. You'll drive both new logo acquisition and expansion within existing strategic accounts, working across national and large regional multifamily portfolios. Deal sizes typically are six figures. If you've closed six and seven-figure deals in this space and want to own a category-defining vertical, let's talk.

How You'll Shape the Experience:

• Drive new business within large multifamily operators and regional portfolios.

• Aggressively hunt and close new business, owning the entire sales cycle from prospecting to deal close.

• Lead complex, multi-stakeholder deal cycles with a consultative, insight-led approach

• Develop and implement go-to-market strategies aligned with industry-specific goals and growth targets.

• Build and maintain strong relationships with senior-level decision-makers, including CMOs, CXOs, Directors of Marketing, and VPs of Operations.

• Collaborate cross-functionally with Marketing, SDRs, Customer Success, and Product teams to drive client success.

• Identify new business opportunities and grow market share across national and regional property management portfolios.

• Provide market feedback to inform product innovation and positioning.

• Coordinate internal resources and stakeholders to deliver exceptional customer outcomes.

• Perform additional duties as assigned.

The Skills That Set You Apart:

• 8+ years of experience in SaaS sales, with a strong preference for experience in the Property Management industry.

• Undergraduate degree preferred; equivalent relevant experience will also be considered.

• Proven success selling to property management companies with a clear understanding of the industry's reputation, resident experience, and operational pain points.

• Track record of exceeding quota in a consultative sales environment.

• Demonstrated ability to build and manage a sales pipeline through prospecting, networking, and strategic outreach.

• Comfortable operating with autonomy while maintaining pipeline discipline and forecast accuracy

• Proficiency in Salesforce (preferred) with strong forecasting skills and attention to detail.

• Highly motivated self-starter with the ability to work independently from a home office.

• Ability to command a room with C-level audiences and translate complex data into business outcomes

• Comfortable leveraging cross-functional teams to create customer value and close complex deals.

Where You'll Connect & Collaborate:

• This role is aligned to the region or territory you support (entire U.S. coverage), and you may be based anywhere within that region. While this position is not tied to a specific office, we value in-person connection and collaboration. Travel to a Reputation office or customer site may be required periodically for team meetings, customer engagement, or key business moments (25-35%).

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

• Own and execute cross-platform community engagement strategies
• Define platform-specific engagement approaches aligned to audience behavior and brand objectives
• Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
• Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
• Build scalable frameworks that drive UGC, participation, and community advocacy
• Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
  

• Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
• Execute advocacy programs tied to campaigns, launches, and cultural moments
• Develop repeatable workflows, outreach playbooks, and activation guardrails
• Turn high-value interactions into shareable, brand-building moments
• Provide expertise on community tools, partner ecosystems, and activation technologies
  

• Serve as the editorial lead for all community interactions
• Develop and maintain response guidelines, tone of voice, and engagement standards
• Ensure brand-safe moderation with consistency, speed, and quality
  

• Monitor sentiment, trends, and behavioral signals across platforms
• Translate insights into campaign strategy and rapid-response opportunities
• Leverage listening tools to improve engagement quality and responsiveness
• Stay current on emerging platforms, tools, and cultural trends
  

• Monitor and triage sensitive or high-risk interactions
• Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
• Protect brand reputation through timely, accurate, and thoughtful responses
  

• Track and analyze KPIs across:
  • Engagement quality
  • Sentiment
  • Participation
  • Response time/performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute to performance reporting and strategic recommendations
• Drive continuous improvement through test-and-learn optimization
  

• 4-6 years of experience in community management, social engagement, or audience strategy
• Proven success managing high-volume brand social presence and moderation
• Experience executing gifting, seeding, and advocacy programs
• Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
• Exceptional written communication and brand voice control
• Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
• Strong judgment in reputation-sensitive and escalation scenarios
• Ability to translate insights into clear, strategic recommendations
• Comfortable operating in fast-paced, culture-driven environments
  

Bond Campaign & Communications Lead

Triangle Associates, Inc. is seeking a strategic, community-minded communicator to join our team as a Bond Campaign & Communications Lead.

This role is ideal for a communications professional who thrives at the intersection of public engagement, strategy, and storytelling — and who wants to make a meaningful impact in schools and communities.

About the Role

As our Bond Campaign & Communications Lead, you’ll partner with school districts, municipalities, and civic clients to guide complex, community-facing initiatives. You’ll help translate facilities planning, funding strategies, and construction programs into clear, compelling narratives that build trust and community understanding.

This role blends:

Bond campaign strategy

Public engagement planning

Strategic communications

Proposal and pursuit messaging

You’ll contribute both externally (supporting clients and community initiatives) and internally (strengthening Triangle’s messaging and proposals).

What You’ll Do

Bond Campaign Strategy & Public Engagement

• Develop communication strategies for bond programs and civic initiatives
• Craft voter-facing messaging, FAQs, and presentations
• Facilitate community meetings and stakeholder forums
• Anticipate concerns and shape clear, transparent responses

Strategic Communications

• Serve as a communications partner throughout planning and construction lifecycles
• Produce board updates, public materials, and engagement tools
• Help monitor and respond to community sentiment
• Guide tone, sequencing, and clarity in public-facing messaging

Proposal & Messaging Support

• Contribute to RFP responses and interviews
• Translate technical planning and construction information into accessible language
• Develop compelling executive summaries and project narratives
• Strengthen Triangle’s storytelling across pursuits and active projects

What You Bring

• 5+ years of experience in communications, public engagement, or public-sector outreach is required
• Prior experience in the construction or architectural industry is highly preferred
• Exceptional writing skills and polished, client-ready content development
• Experience leading public meetings or stakeholder forums
• Ability to translate complex or technical information into clear, accessible language

Preferred:

• Experience with school districts, municipalities, or public agencies
• Bond campaign experience
• Background in journalism, PR, or strategic communications
• Familiarity with capital planning or facilities projects

Who You Are

• Strategic thinker
• Confident facilitator with strong interpersonal presence
• Emotionally intelligent and attuned to community dynamics
• Organized and adaptable, able to manage multiple initiatives
• Interested in growing into broader leadership responsibilities

American Equipment is a leading provider of industrial overhead cranes, hoists, material handling solutions, and comprehensive crane services (including inspections, maintenance, repairs, and modernizations). Founded in 1969 and headquartered in Salt Lake City, UT, the company has grown to over 17 locations nationwide, serving diverse industries such as manufacturing, mining, automotive, energy, aerospace, defense, and public utilities. With a strong emphasis on safety, quality, reliability, and customer uptime, American Equipment is committed to "Helping to Lift America" through innovative equipment and exceptional service.

We are seeking a dynamic Communication-Change Management Manager to join our team in Salt Lake City, UT. This role will play a pivotal part in driving successful organizational change, ensuring clear and effective internal/external communication, and supporting our continued growth and integration efforts (including acquisitions).

Position Summary

The Communication-Change Management Manager is responsible for developing and executing strategic communication plans and change management initiatives to support organizational objectives, foster employee engagement, and minimize disruption during periods of change (e.g., process improvements, technology implementations, leadership transitions, acquisitions, and cultural evolution). This role combines expertise in change management methodologies with strong internal communications skills to ensure employees across our 15+ locations understand, embrace, and adopt changes effectively.

Key Responsibilities

• Lead the development and implementation of enterprise-wide change management strategies, including impact assessments, stakeholder analysis, resistance management, and adoption/sustainment plans.
• Design, create, and deliver multi-channel internal communication campaigns (email, intranet, town halls, videos, newsletters, leadership messaging, etc.) that align with company values and keep employees informed and engaged.
• Partner with leadership, operations, and project teams to integrate change management and communication into major initiatives (e.g., system rollouts, safety enhancements, acquisition integrations).
• Conduct change readiness assessments, identify potential barriers, and develop mitigation tactics to increase adoption rates.
• Facilitate training sessions, workshops, and coaching for leaders and change champions on communication best practices and change leadership.
• Measure the effectiveness of change initiatives and communications through surveys, feedback mechanisms, adoption metrics, and engagement data; report insights to leadership and recommend improvements.
• Support crisis/risk communication when needed, ensuring consistent, transparent, and timely messaging.

Qualifications & Requirements

• Education: Bachelor's degree in Communications, Organizational Development, Business Administration, Human Resources, Psychology, or a related field. 
• Experience: 5+ years of progressive experience in change management, internal communications, or organizational development
• Certifications: Prosci Change Management Certification, CMP (Certified Management Professional), or equivalent strongly preferred.
• Skills & Competencies:
  • Deep knowledge of change management frameworks and proven success leading change in dynamic environments.
  • Exceptional written and verbal communication skills; ability to tailor messages for diverse audiences (from blue collar to executives).
  • Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
  • Proficiency in Microsoft 365, Microsoft Office Suite, SharePoint/intranet platforms, and communication tools (e.g., email marketing software, video/photo editing tools).
  • Data-driven mindset: experience using metrics and analytics to evaluate communication and change effectiveness.
  • High emotional intelligence, empathy, and ability to build trust and influence without direct authority. Ability to       synthesize complex information into clear, compelling narratives.
  • Comfortable working in a fast-paced, growth-oriented company with a hands-on culture.

Preferred Qualifications

• Experience in merger/acquisition integration or multi-site organizations.
• Background in corporate communications, consulting, or communications-led change roles 
• Familiarity with AI-enabled tools for content development, sentiment analysis, and communication effectivenes
• Previous experience in a union or field-service workforce setting.

Schedule: 

This is a full-time position; typical work hours and days are Monday through Friday, 8-hour shift in office.  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Proof of right to lawfully work in the United States required.

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Compensation details: 1 Yearly Salary

PI86e077c89b2a-37344-39882264

About Us

Spur renovates inherited and heirloom jewelry into contemporary pieces that can be worn every day. We also work on custom fine jewelry projects & our collection of fine jewelry. We’re a growing team of 17 headquartered in NYC. We pride ourselves on our creative problem solving and storytelling.

About the Role

This is a full time in-person junior role with the opportunity to grow within the company at our NYC headquarters. This is an ideal role for someone who loves vintage jewelry, jewelry design, and client communication and looking for a growth opportunity in the industry.

Please Note: This role requires a combination of in-person material focused work and written work. There is a considerable amount of email writing that must be done without assistive technology.

** We do require a writing sample test in the application process and AI can not be used. **

Responsibilities

- Compose beautiful proposals and correspond with clients throughout their projects.

- Coordinate in-person appointments.

- Carefully and accurately update information in our production database.

- Organize client materials in the studio.

- Process gold recycling on a per client basis.

-Make weekly trips to 47th St.

Qualifications

- A deep love and respect for vintage, sentimental, and heirloom jewelry.

-Nuance and context are very important to you.

- Junior level knowledge of fine jewelry. You should be able to identify common setting styles, the metals typically used in fine jewelry, gemstone shapes and cuts, and have a general knowledge of the major historical periods of jewelry design eg. Victorian.

-Compose clear and confident written communication in English without assistive technology.

-Organized.

-Comfortable learning new apps and working with data.

Salary Range and Benefits

-Beautiful studio and talented team in a central Flatiron location

-50,000-65,000 salary commiserate with experience.

-Over 30 paid days off a year, health plans, dental, and vision are available.

-Quarterly team events and catered lunch once a week.

Please email your cover letter and resume to to apply.

Manager, Public Relations & Communications

Location: Palm Beach Gardens, FL (Fulltime In Office)

Reports to: Group VP, Franchise Marketing

Department: Franchise Marketing / Communications

Type: Full-time

Role Summary

Midas is seeking a proactive Manager of Public Relations & Communications to architect and own a comprehensive communications strategy—internal and external—that elevates brand consideration, amplifies innovation and culture, and positions our leadership as credible, visible voices in automotive and franchising. This role will build and run an in-house PR/comms engine (with selective agency support), ensuring disciplined execution across media relations, executive visibility, franchisee communications, thought leadership, and social amplification.

Key Objectives

• Increase brand consideration for Midas across consumer and industry channels by shifting from reactive to proactive storytelling and consistent share-of-voice growth.
• Position leadership as visible, credible industry voices through strategic placements, speaking engagements, and executive profiles.
• Drive thought leadership via planned media calendars, op-eds, trade features, and conference participation—moving from “quiet in the industry” to recognized leadership.
• Amplify Midas’ innovation, culture, and community impact—internally and externally—to strengthen relevance, reputation, and franchise system confidence (including prospective franchisees).
• Integrate communications flows across the franchise system and parent-company liaison work to improve clarity, speed, and impact of business updates.

Core Responsibilities

Strategy & Planning

• Build a proactive internal and external PR/Comms plan with a quarterly editorial calendar, themes, and target outlets (national, trade, local).
• Establish a strategic counsel framework for leadership and cross-functional partners (Marketing, Franchise Development, Operations, HR, Legal, Social).
• Define the transition from third-party-led to in-house proactive engine; manage agencies selectively for scale and specialty.

Media Relations & Thought Leadership

• Lead media outreach (national consumer, automotive, franchise trade, and local market press); pitch, secure, and manage coverage.
• Own executive visibility: interviews, profiles, conference speaking slots, awards submissions, and bylined content.
• Develop and place content: press releases, media kits, op-eds, thought leadership articles, and talking points.

Internal Communications & Franchise System

• Design and run franchisee communications: bulletins, playbooks, town halls, and updates that support key business priorities.
• Produce quarterly updates (videos, leadership notes, dashboards) aligning the system around priorities and brand value propositions.
• Serve as the communications point for Convention, profit workshops, fall planning—own messaging, content, and run-of-show.

Social Amplification (in collaboration with internal teams)

• Partner with Social & Franchise Development to amplify earned coverage, leadership content, and franchise growth narratives across channels.
• Ensure cross-channel consistency and cadence for always-on amplification (LinkedIn, industry forums, owned channels).

Measurement & Reporting

• Monitor and report media coverage, share of voice, sentiment, and narrative penetration; deliver monthly and quarterly scorecards.
• Track executive visibility pipeline: speaking slots, awards, interviews, and bylines secured vs. target.

Parent Company & System Liaison

• Act as the communications liaison with parent company Mavis—own memos, alignment on key updates, and shared initiatives.
• Coordinate all system bulletins and key business updates (especially those requiring alignment/support from Mavis).

Issues & Crisis Preparedness

• Maintain a rapid response protocol and core Q&A; lead cross-functional communications during issues/crisis events.

Qualifications

• 5–7+ years in PR/Corporate Communications (brand-side or agency); experience in automotive and/or franchise systems preferred.
• Proven track record in media relations (national, trade, local) and securing executive visibility (speaking, profiles, bylines).
• Strong writing and editorial discipline—press releases, op-eds, speeches, executive messaging, and social-ready content.
• Experience building in-house PR engines, setting proactive agendas, and managing agency partners for scale.
• Comfortable with measurement tools (media monitoring, sentiment analysis) and building executive-ready dashboards.
• Video scripting and light production coordination experience for quarterly updates is a plus.
• High bias for action, executive presence, and exceptional organization in a fast-moving franchise environment.

Key Competencies

• Proactive Ownership: Plans ahead, sets the agenda, and moves the organization from reactive to disciplined execution.
• Story Crafting: Finds the narrative in our innovation, culture, and community impact—and tells it compellingly.
• Relationship Building: Strong rapport with media, industry groups, franchisees, and internal stakeholders.
• Executive Communication: Able to brief, prepare, and represent leadership with polish and clarity.
• Data-Driven: Uses coverage, sentiment, SOV, and engagement metrics to improve strategy and outcomes.

Success Metrics (KPIs)

• Brand Consideration Lift: Movement in aided/unaided consideration (tracked via brand studies/benchmarks).
• Share of Voice (SOV): +X% growth in target categories (automotive services, franchising) quarterly.
• Quality Coverage: # of tier-1 placements, trade features, and leadership profiles secured per quarter.
• Executive Visibility: Speaking slots, awards, interviews, and bylines secured vs. plan.
• Sentiment: Balanced to positive sentiment ratio in earned coverage.
• Internal Engagement: Open rates, CTRs, attendance, and sentiment on franchisee communications and quarterly updates.
• Amplification: Social reach/engagement of earned media and leadership content (in partnership with internal teams).
• Speed & Cadence: On-time delivery of editorial calendar, bulletins, convention/event communications.

Why Join Midas?

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

The Digital Marketing Coordinator will be integral to executing Field Grade’s digital strategy. This role balances creative coordination with operational management—supporting content creation (especially for photography), managing key digital platforms, and overseeing our social media presence. The ideal candidate is both organized and creative, detail-oriented yet capable of working fluidly across teams to drive brand consistency and engagement.

• Create, schedule, and publish content across Instagram, TikTok, Facebook, and other relevant platforms.
• Monitor engagement, respond to comments/messages, and support community building.
• Perform regular audits of social media presence—evaluate post performance, brand tone consistency, and visual cohesion.
• Analyze social media performance metrics (reach, engagement, sentiment) to refine content strategy.

• Collaborate with marketing and creative teams to plan and execute photoshoots—coordinating logistics, timelines, shot lists, locations, and talent.
• Source and communicate with photographers, videographers, creative directors, stylists, and other vendors.
• Assist in casting models or talent that align with Field Grade’s brand aesthetic for product and lifestyle shoots.
• Facilitate production workflow—managing briefs, releases, and asset deliveries.

• Maintain and optimize Field Grade’s Shopify store—update product listings, manage collections, promos, site content, and troubleshoot basic issues.

• Assist in campaign planning and execution for email, social, and other digital channels; support creative asset assembly and scheduling.
• Source or curate content and assets—images, copy, styling elements—for marketing materials
• Help monitor campaign performance using tools like Google Analytics, Shopify reports, and social analytics dashboards.
• Track projects and deliverables via project management tools; help maintain asset libraries and content calendars
• Assist with vendor and stakeholder communications—managing relationships, timelines, and expectations.

Education & Experience

• Bachelor’s degree in Marketing, Communications, Business, or related field; or equivalent work experience.
• 2+ years in e-commerce, digital marketing, content coordination, or related roles preferred.

Skills & Competencies

• Proficient with Shopify, Amazon Seller Central (or equivalent marketplace), social media platforms, and analytics tools.
• Excellent organizational and project management skills—able to manage multiple moving parts and deadlines.
• Strong communication and coordination abilities—comfortable interfacing with creatives, vendors, and internal stakeholders.
• Creative sensibility—understand visual branding, photography, and storytelling.
• Detail-oriented with strong attention to timing, accuracy, and consistency.
• Basic understanding of SEO, social media advertising, and digital marketing principles

Nice-to-Haves

• Familiarity with content management systems, email marketing tools, or asset management systems.
• Experience in casting, creative production, or managing photography/video shoots.
• Photo or video editing skills.

• Own and execute cross-platform community engagement strategies
• Define platform-specific engagement approaches aligned to audience behavior and brand objectives
• Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
• Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
• Build scalable frameworks that drive UGC, participation, and community advocacy
• Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
  

• Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
• Execute advocacy programs tied to campaigns, launches, and cultural moments
• Develop repeatable workflows, outreach playbooks, and activation guardrails
• Turn high-value interactions into shareable, brand-building moments
• Provide expertise on community tools, partner ecosystems, and activation technologies
  

• Serve as the editorial lead for all community interactions
• Develop and maintain response guidelines, tone of voice, and engagement standards
• Ensure brand-safe moderation with consistency, speed, and quality
  

• Monitor sentiment, trends, and behavioral signals across platforms
• Translate insights into campaign strategy and rapid-response opportunities
• Leverage listening tools to improve engagement quality and responsiveness
• Stay current on emerging platforms, tools, and cultural trends
  

• Monitor and triage sensitive or high-risk interactions
• Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
• Protect brand reputation through timely, accurate, and thoughtful responses
  

• Track and analyze KPIs across:
  • Engagement quality
  • Sentiment
  • Participation
  • Response time/performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute to performance reporting and strategic recommendations
• Drive continuous improvement through test-and-learn optimization
  

• 4-6 years of experience in community management, social engagement, or audience strategy
• Proven success managing high-volume brand social presence and moderation
• Experience executing gifting, seeding, and advocacy programs
• Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
• Exceptional written communication and brand voice control
• Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
• Strong judgment in reputation-sensitive and escalation scenarios
• Ability to translate insights into clear, strategic recommendations
• Comfortable operating in fast-paced, culture-driven environments
  

• Complete assigned product training at an advanced level, developing a comprehensive understanding of the disease state, assigned product features and benefits, core selling messages, and the clinical profile of a first-in-class therapy.
• Develop expertise in delivering core selling messaging in a virtual environment, reinforcing field strategy and tailoring discussions based on HCP interest level and engagement signals.
• Meet or exceed call expectations, quality engagement metrics, and sales attainment goals set forth by the Client.
• Maintain complete and timely CRM documentation of targeted customer interactions, including call attempts, product discussions, expressed level of interest, and literature requests.
• Develop business relationships with field team to maximize coverage of shared targets.
• Ensure high level of coordination, communication, and collaboration with field-based representative counterparts and field-based Regional Sales Manager. Ensuring that efforts are aligned and coordinated to provide a superior customer experience.
• Coordinate regularly with field-based counterparts to ensure seamless execution of customer interactions and scheduling as appropriate.
• Complete tasks and participate in projects as assigned by the field based Regional Sales Manager, as needed.
• Provide actionable insights and feedback to field partners and team leadership regarding account sentiment, adoption signals, and opportunities for increased engagement.
• Comply with all company, PDMA, compliance, and regulatory policies and guidelines.
• Work independently from a remote home office while collaborating cross-functionally in a coordinated territory model.
• Cultivate an assigned virtual territory in alignment with field strategy and be accountable for measurable business results and engagement outcomes.
• All other duties as assigned.
  
  

• Bachelor's degree from an accredited college or university OR equivalent experience
• 1+ year of sales experience in an outbound Virtual/Tele-sales or field sales role in a healthcare or pharma field required
• Experience selling in the Cardiovascular space preferred
• Proficiency in Microsoft Office software, especially Word, Excel and Outlook required with the ability to learn new software as needed.
• Excellent communication & rapport building skills.
• Ability to articulate complex clinical data.
• Ability to learn complex medical topics, industry compliance guidelines, patient assistance programs, pharmacy, and insurance landscapes.
• Aptitude and confidence to converse with physicians, as well as all levels of medical office staff.
• Stable internet connection adequate to support voice over VoIP calls and virtual calls platforms.