Sentiment Jobs in Usa

Title: VP, Customer Experience & Success

Location: USA (Bay Area preferred)

Reports to: President

Team Size: 50+ (CS, Professional Services, Support, CS Ops)

Company: Milestone Inc.

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company focused on AI-first discovery, personalization, and conversion across all digital touchpoints. Our platform enables brands to be visible in search engines and AI answer engines through structured data, entity intelligence, and AI-driven orchestration.

We serve complex, multi-location enterprises across hospitality, banking/financial services, and MarTech-driven organizations, operating a hybrid SaaS + Services business model at scale.

VP - CS Role Overview:

Milestone is seeking a strategic, revenue-oriented VP of Customer Experience & Success to own retention, expansion, partnerships, and customer outcomes across a global customer base.

This is a revenue-adjacent executive role, accountable for GRR, NRR, churn reduction, expansion ARR, payback period, and customer lifetime value—not just customer satisfaction.

The VP - CS will design and operate a modern, AI-powered Customer Success engine, spanning onboarding through expansion, while leading distributed teams across the US, India, Canada, and Mexico.

Problems We Are Looking to Solve:

The VP - CS will be entrusted with solving systemic, enterprise-level challenges including:

• Lifecycle execution challenges across onboarding, adoption, renewal, and expansion
• Limited predictability in churn risk, renewals, and expansion forecasting
• Scalability and repeatability in CS playbooks
• Fragmentation across SaaS + Services delivery models
• Underutilization of AI and automation in CS workflows
• Weak executive-level customer relationships in complex verticals

Key Responsibilities:

1. Strategic Customer Success & Revenue Ownership

• Own and improve GRR, NRR, churn, expansion ARR, CLV, and cohort health
• Operate and forecast a multi-million-dollar global book of business
• Design and run end-to-end scalable and repeatable lifecycle playbooks:
• Onboarding → Adoption → Value Realization → Renewal → Expansion
• Establish a rigorous operating cadence:
• QBRs, executive reviews, health scoring, churn risk models, expansion pipelines
• Directly align CS outcomes with Company OKRs and board-level metrics
• Own the creation of systematic, built-in expansion engines so that customers adopting the Milestone product stack have defined, automatic ARR growth year over year.

2. Global Leadership & Operating Rigor

• Lead and scale 60+ global team members across CS, PS, Support, and CS Ops
• Implement clear playbooks, SLAs, escalation models, and governance
• Drive tight cross-functional alignment with Sales, Product, Marketing, Engineering, and Delivery
• Lead change management for:
• New processes
• Pricing & packaging shifts
• AI-enabled workflows and tooling

3. MarTech, Hospitality & Banking Domain Leadership

• Bring deep expertise in MarTech ecosystems:
• CDPs, CRMs, personalization, attribution, ABM, campaign orchestration
• Demonstrate direct experience serving hospitality and banking / financial services clients:
• Translate platform capabilities into vertical-specific business outcomes
• Act as an executive partner to CMOs, CDOs, Heads of Digital & Loyalty

4. AI, Automation & CS Technology Leadership

• Deploy AI-driven Customer Success capabilities, including:
• Predictive health scoring
• Churn and risk signals
• Automated play triggers & next-best-action systems
• Renewal and expansion forecasting
• Drive automation across the CS stack:
• CRM, ticketing, in-app guidance, chatbots, knowledge bases
• Improve:
• Time-to-value
• CS productivity
• Margin and scalability
• Continuously evaluate and optimize AI tools across CS and MarTech ecosystems

5. Hybrid SaaS + Services Model Excellence

• Operate seamlessly across:
• Recurring SaaS (land-and-expand, usage-driven models)
• Services (projects, retainers, SOWs, campaigns)
• Define clear value, scope, and success metrics for blended offerings
• Partner with CS Ops / Rev Ops to standardize:
• Handoffs
• Capacity planning
• Margin and profitability tracking
• Replace hero-driven delivery with repeatable, scalable execution models

6. Executive, Entrepreneurial & Culture Leadership

• Bring an entrepreneurial mindset suited for ambiguity and scale
• Build a strong CS leadership bench in the Bay Area while leveraging global teams
• Demonstrate executive presence through:
• Board-level storytelling
• Strategic customer engagement
• Partner and ecosystem leadership
• Serve as a culture carrier, reinforcing:
• Ownership over activity
• Accountability over intent
• Customer obsession over internal comfort

Ideal Candidate Profile:

We are seeking a strategic, data-driven, and execution-focused CS leader who:

• Thinks in outcomes, revenue, and systems, not just relationships
• Operates comfortably with C-suite buyers in complex enterprises
• Understands SaaS economics and services margin deeply
• Can design scalable operating models and still drive execution
• Is equally credible with boards, customers, and frontline teams
• Strong learning mindset

Required Experience & Qualifications:

• 15–20+ years in SaaS, MarTech platforms, agencies, or high-growth B2B environments
• Proven VP or Sr Director experience owning retention and expansion outcomes
• Previous high growth/startup experience is must have
• Strong command of CS economics:
• GRR, NRR, churn, expansion, payback period, cohort health
• Deep exposure to hospitality and/or banking verticals
• Global leadership experience across multi-time-zone teams
• Bay Area presence preferred

Key Focus Areas (2026 Lens):

• Revenue retention and expansion predictability
• Lifecycle playbook standardization at scale
• AI-powered CS workflows and automation
• Executive-level customer partnerships
• Margin improvement across SaaS + Services
• Establishing and Growing Partnership /Agency Programs

KPI & Metrics Ownership:

• Gross Revenue Retention (GRR)
• Net Revenue Retention (NRR)
• Churn Rate (Logo & Revenue)
• Expansion ARR
• Customer Lifetime Value (CLV)
• Time-to-Value
• Renewal Forecast Accuracy
• CS Productivity & Margin
• Customer Sentiment (NPS / CSAT)
• AI Automation Adoption & Efficiency Gains

What Success Looks Like (First 12–18 Months):

• Measurable improvement in GRR, NRR, and churn reduction
• Globally adopted lifecycle playbooks
• Predictable renewal and expansion forecasting
• AI-driven CS workflows delivering efficiency gains
• Strong executive relationships across top accounts
• A scalable, high-performing global CS leadership team

Why Milestone:

• Founder-led, award-winning, AI-first platform
• Deep focus on GEO, AI visibility, and customer outcomes
• Opportunity to shape Customer Success as a true growth engine
• Certified Great Place to Work

Ideal Candidate

The ideal candidate is someone with a strong project management, scheduling, and coordinating background. They thrive in circumstances where they manage many moving pieces to bring them together in a well-orchestrated project deployment. Organized, self-driven, and accountable are three words people describe them, since they stop at nothing to ensure success from start to finish. They are entrepreneurs at heart and have a strong understanding of how political organizations operate. The ideal candidate embodies a resourceful and proactive work ethic, demonstrates strong oral and written communication skills, and has a keen eye for detail. The right candidate has a strong awareness of U.S. politics and an understanding of the political system, preferably with a background in political fundraising or advance teams. This person lives to build and nurture relationships through trust and collaborative communication.

Duties & Responsibilities

1. Serve as an external and internal facing key point of contact for the organization.
2. Ensure relevant teams and colleagues are kept informed about stakeholder sentiment on political developments, topical themes, and feedback on materials.
3. Connect with existing citizen members and cultivate new relationships.
4. Work with the wider team to maintain the organization’s CRM system, building data that is useful and provides relevant insights to analyze trends and identify gaps as well as ensuring best practice, contact management and lead tracking.
5. Work closely with the digital team to better articulate the full benefits of membership and ensure that communications to members are delivered in an effective way that responds to members’ needs.
6. Contribute to online and in-person event organization, identify relevant guests from target lists and track member registration and attendance as a measures of participation and engagement.
7. Contribute to team meetings.
8. Responsible for project timelines and delivery.
9. Remove all roadblocks preventing projects from meeting their target completion dates.
10. Coordinate and schedule project check-ins.
11. Deliver project updates during daily and weekly executive team meetings.
12. Work alongside Scheduler and Executive Team to ensure CEO is involved in projects accordingly.
13. Schedule and coordinate events related to projects.
14. Keep projects updated in Project Tracker.
15. Identify and remediate areas of project implementation inefficiencies.
16. Manage large emails and mailings.
17. Manage contacts, data entry, and database functions, keeping meticulous records on prospects and citizens.
18. Prepare briefings for No Labels leaders and surrogates including members of Congress.
19. Work with event hosts to create, promote, and manage virtual and in-person recruitment events of all sizes.

Qualifications

1. Bachelor’s degree
2. 8+ years of project or operations management experience
3. 8+ years of scheduling or coordination experience
4. Able to manage multiple projects and teams at once
5. Strongly motivated by the mission of No Labels
6. Demonstrated strong attention to detail and multi-tasking skills
7. Ability to meet competing deadlines while managing multiple projects
8. Successful track record of business development or relationship management, preferably within the U.S. political system or other service-based industries.
9. Exceptional written and oral communication skills; an empathetic listener and a confident speaker with excellent persuasion and influencing skills.
10. Comfortable building relationships with people at all levels of seniority.
11. Professional, personable, and customer-focused.
12. Highly effective organizational skills and a strong work ethic, with the ability to manage and prioritize a varied workload, working independently and alongside others. 
13. Highly analytical with the ability to develop pipelines through strategic and targeted planning.
14. Experience with database/Customer Relationship Management systems and Microsoft Office Suite.

This is a full-time salaried position in Washington, D.C. Compensation is commensurate with experience.  

IGT, where innovation meets entertainment on a global scale! We've recently leveled up—IGT Gaming and Digital have joined forces with Everi, creating a powerhouse in the world of gaming, digital experiences, and fintech solutions. From the casino floor to your mobile screen, we're all about delivering thrilling, responsible, and unforgettable gaming experiences. Whether it's spinning reels, placing bets, or powering secure payments, we bring the fun—backed by serious tech, deep player insights, and a passion for innovation. With a team of over 7,000 and a presence in 100+ countries, we're not just global—we're locally legendary. Our teams work closely with regulators, governments, and partners to ensure we play by the rules while pushing the boundaries of what's possible. If you're ready to bring your talent to a team that's shaping the future of entertainment, your next big move starts here. For more information, please visit or .

Overview

The Senior Manager/Director of Employee Communications at IGT leads the strategy and execution of enterprise-wide internal communications to inform, engage, and align employees across a global, highly regulated organization. This role plays a critical part in supporting IGT's transformation agenda by translating business strategy, leadership priorities, and change initiatives into clear, timely, and compelling employee communications.

As a trusted advisor to senior leaders and a people leader to a high-performing communications team, the Director partners closely with the Chief of Staff, executive leadership, HR, Legal, Compliance, and business unit leaders to ensure employees understand where the company is going, why it matters, and how their work contributes to success.

This role is employee-first, with external communications limited to coordination and alignment where employee messaging intersects with corporate or executive communications.

Key Responsibilities Enterprise Employee Communications Strategy

• Develop and lead a global employee communications strategy aligned with IGT's business objectives, culture, and transformation priorities
• Ensure consistent, clear, and compliant messaging across all internal channels and regions
• Translate complex, technical, and regulated topics into accessible communications for diverse employee audiences

Executive & Leadership Communications (Employee-Focused)

• Serve as a trusted communications advisor to the CEO and executive leadership team on employee messaging
• Lead development of leadership communications, including:
• CEO and executive employee messages
• Leadership announcements and organizational updates
• Town halls, webcasts, and employee forums
• Provide counsel on message framing, timing, and delivery for sensitive or high-impact employee communications

Internal Communications & Employee Engagement

• Lead global internal communications to support engagement, alignment, and trust during periods of growth and change
• Oversee internal channels, including:
• Intranet and internal digital platforms
• Global employee emails and announcements
• Collaboration tools and live/virtual events
• Partner with HR, DEI, Compliance, and business leaders to deliver people-related communications that reinforce culture, values, and employee experience
• Champion transparent, inclusive, and two-way communication practices

Change Management & Transformation Communications

• Own employee communications strategy for major enterprise initiatives, including:
• Organizational changes and restructures
• Technology and platform transformations
• Integrations and strategic shifts
• Develop change communication plans that drive understanding, engagement, and adoption
• Anticipate employee questions and concerns and proactively address them through clear, timely messaging

Corporate & Executive Alignment (Internal Lens)

• Coordinate closely with Corporate/External Communications to:
• Ensure alignment between internal and external narratives
• Prepare employees for major announcements and public milestones
• Support employee-facing aspects of crisis and issues communications in partnership with Legal, Compliance, and Corporate Comms

People Leadership & Team Development

• Lead, coach, and develop a team of internal communications professionals and contractors
• Set clear goals, priorities, and performance expectations aligned with enterprise objectives
• Foster a collaborative, high-performing team culture focused on strategic thinking and execution excellence
• Manage external vendors and internal resources as needed

Governance, Measurement & Continuous Improvement

• Establish standards, governance, and best practices for employee communications
• Ensure compliance with legal, regulatory, and corporate policies across all internal channels
• Define and track KPIs to measure effectiveness (engagement, reach, understanding, sentiment)
• Use employee feedback and data insights to continuously improve communications strategy and execution

Qualifications Required

• Bachelor's degree in Communications, Journalism, Public Relations, or related field
• 8+ years of progressive experience in corporate, internal, or external communications
• Demonstrated experience advising senior executives and managing enterprise-level communications
• Proven people leadership experience, including managing teams and external resources
• Exceptional writing, editing, and storytelling skills
• Experience working in a global, matrixed, and regulated environment

Preferred

• Experience in gaming, technology, or other highly regulated industries
• Change management or transformation communications expertise
• Crisis and issues management experience
• Familiarity with communications platforms, analytics, and measurement tools

Core Competencies

• Strategic leadership and business acumen
• Executive presence and sound judgment
• Strong people leadership and team development skills
• Ability to manage complex, high-stakes stakeholder relationships
• High discretion and attention to detail
• Strong project management and prioritization abilities
• Collaborative, solutions-oriented mindset

At IGT, we believe compensation should reflect you —your unique background, skills, experience, and even where you work. That's why our starting compensation range is $106,250 to $200,000 USD, with room to go higher or lower depending on the full picture. We also follow all local pay laws and collective bargaining agreements, so everything's above board.

But wait—there's more! Base pay is just the beginning. Our Total Rewards program is packed with perks:

• Sales roles? You might earn commissions.
• Other roles? You could snag discretionary bonuses.
• Benefits galore: Health, dental, vision, life, accident & disability insurance.
• Tuition reimbursement to keep your brain buzzing.
• Paid time off to recharge.
• Wellness programs to keep you feeling great.
• Identity theft insurance for peace of mind.
• 401(k) Savings Plan with company contributions to help you plan for the future.

Note: Some programs have eligibility requirements—but we'll help you navigate those.

IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected, and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, and federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All IGT employees have a role in information security. Annual training will be assigned and required as appropriate.

Location:

This position may be based onsite in Las Vegas, NV; hybrid in Reno, NV or Austin, TX; or fully remote for candidates residing in California.

About the Company

We are transforming how supervision agencies support people and protect communities. Our work sits at the intersection of technology, public safety, and human impact.

About the Role

We are looking for an Account Manager to own and strengthen relationships with our customers after a sale is won. This role is central to how we drive adoption, retention, and long-term value. You will be the primary point of contact for a defined book of business, helping customers successfully roll out their program and embed our product into their daily workflows while serving as a trusted partner to agency leadership. This role is hands-on, customer-facing, and outcomes-focused. You will collaborate across Implementation, Product, Sales, and Support while executing the customer success strategy established by the VP of Client Success in support of the overarching Revenue Team. The goal is simple: make sure customers are seeing real impact and want to continue and grow with our product.

Responsibilities

Implementation and Training

• Lead customer implementations from kickoff through go-live, including account configuration, technical setup, and platform readiness.
• Plan and deliver live and virtual training for frontline staff, supervisors, and leadership, with post-launch reinforcement through follow-ups and ongoing enablement.
• Ensure customers are confident and prepared to use our product effectively before transitioning into ongoing account management.

Ongoing Account Ownership

• Own the customer relationship for assigned accounts, serving as the primary point of contact and guiding engagement, planning, and communication.
• Develop and own a strategic account plan for each customer, aligning product adoption with agency goals, budget cycles, and leadership priorities.
• Present usage, outcome, and program data to customer leadership to demonstrate progress, impact, and opportunities for continued improvement.
• Partner across internal teams to ensure smooth handoffs, timely issue resolution, and clear communication of customer needs and trends.
• Capture and document customer outcomes and stories that support testimonials, case studies, and references, in partnership with Sales and Marketing.
• Confidently lead executive-level meetings, framing program outcomes, risks, and forward-looking strategy in a clear and politically aware manner.

Customer Adoption and Value

• Drive sustained product adoption by reinforcing best practices and supporting agencies as they integrate our product into daily operations.
• Lead structured check-ins, including 7-day, 14-day, and 30-day post-launch touchpoints, as well as ongoing cadence calls.
• Proactively identify risks to adoption or satisfaction and take action early.
• Synthesize customer feedback into actionable insights for internal teams.

Retention and Growth Support

• Own renewal readiness for assigned accounts by tracking usage, outcomes, and customer sentiment.
• Partner with Sales and Customer Success leadership on expansion and upsell opportunities when customer value is established.
• Support customers through contract milestones, renewals, and changes in scope.

Process and Systems Discipline

• Follow established Customer Success playbooks, engagement models, and health indicators.
• Maintain accurate account records in HubSpot, including key dates, contacts, usage signals, and renewal timelines.
• Contribute to the continuous improvement of Customer Success processes by sharing insights from the field.

Qualifications

• 2-6+ years of experience in account management, customer success, or client services, or relevant experience working within the criminal justice system.
• Strong relationship-building skills, with the ability to work effectively with frontline staff and executive stakeholders.
• Proven ability to manage multiple accounts, priorities, and timelines without losing attention to detail.
• Solution-oriented mindset with a track record of bringing thoughtful ideas and practical recommendations to improve customer outcomes and team effectiveness.
• Experience using HubSpot or similar CRM tools to manage accounts and customer data.
• Clear, confident communicator who can explain complex concepts in a practical, human way.
• Demonstrated experience presenting to senior leadership or executive stakeholders.

About HYBE America

HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.

Position Overview

As a Product Designer, you will be at the intersection of music, fandom, and fashion, transforming the unique IPs of HYBE artists into compelling physical products for a global audience. You will act as a vital bridge between artist narratives and commercial reality, collaborating closely with Merchandising, Production, and Business teams to ensure every product resonates with fans while meeting global business standards.

In this senior hands-on role, you will lead the expansion of our global merchandise portfolio by balancing creativity with production reality. Your mission is to develop diverse product assortments that offer fresh value to fans while scaling our SKU offerings and supporting large-scale tour business.

This is a full-time, hybrid role based in our Santa Monica office, with in-person collaboration 3 days per week and remote work 2 days per week.

Key Responsibilities

Creative Strategy & Design Development

• Lead end-to-end merchandise design across apparel (soft lines) and accessories (hard goods).
• Translate diverse HYBE artist IPs and narratives into commercially viable designs for global fans.
• Develop visual creative direction and secondary assets including logos, typographics, tour themes, and visual motifs.
• Analyze fandom culture and market trends to transform fan desires into high demand product concepts.
• Direct merchandise photoshoots and define visual marketing guidelines for high impact storytelling.
• Partner with Merchandising and Business teams to align creative vision with financial plans and channel strategies (tour, D2C, wholesale, license).
• Manage and mentor one direct report within the Product Design function

Technical Execution & Production Collaboration

• Create production-ready tech packs with detailed print, embellishment, and construction specifications.
• Work closely with Production to ensure design feasibility, cost targets, and operational scalability.
• Oversee sample reviews and iterations to ensure design integrity through final production.
• Optimize internal design workflows and standards for operational scalability across multiple labels.

Qualifications

• Bachelor’s degree in product design, fashion design, graphic design, or product development.
• 7+ years of product/merchandise design experience, ideally in entertainment, fashion or lifestyle brands.
• Expert proficiency in Adobe Creative Suite and tech pack development.
• A deep understanding of fandom culture and the ability to translate fan trends into high demand products.
• Bilingual proficiency in Korean and English is preferred.
• Deep understanding of K-pop fandom culture and sentiment, and its role in merchandise demand.
• Highly organized with strong project management and cross-functional collaboration skills.
• Comfortable working in a fast-paced, deadline-driven environment.

Portfolio Requirement:

• A professional portfolio is required for consideration. Please include a direct link to your portfolio within your resume. Applications submitted without a portfolio will not be reviewed. Your portfolio should demonstrate:
• The ability to translate brand IP or artist narratives into physical merchandise.
• Expertise in apparel and accessory design.
• Examples of creative direction, including graphic development, photoshoot oversight and visual storytelling.
• Technical proficiency through detailed tech packs and production specifications.

Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.

Salary Range

The salary range for this job is $90,000 to $100,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.

Why Join Us

At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.

Benefits

• Medical, dental, and vision insurance
• Company 401(k) match up to 5%
• Flexible paid time off
• FSA
• Life insurance
• Wellhub membership that gives you access to gyms and fitness studios
• Excellent parental leave policies

***HYBE America is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.***

Salary Range: $90,000 to $100,000

Analytical Product Manager

User Feedback & Competitor Comparison (Advanced WiFi)

Pay: $65-$70/hr

Location: Greenwood Village, Co. 4 days onsite/1 day remote.

Goal

• Bolster data driven investigations to improve Advanced WiFi performance, end‑client interoperability, and overall customer satisfaction by leveraging internal and external customer/user feedback into actionable investigations.

Program Overview

• Review and facilitate user feedback loops for both internal employee and external customers insight
• Maintain open, rapid communication channels with internal stakeholder teams to make actionable impacts from reviewed customer/user feedback
• Inform Spectrum’s roadmap by tracking device ecosystem trends and upcoming features
• Lead competitor comparison documentation and upkeep for all ISP, FWA, and third-party WiFi Hardware and Advanced Feature offerings
• Ability to make decisions and solve problems while working under pressure
• Ability to develop strong working relationships with peers and project members
• Demonstrated experience defining and implementing Lean frameworks within a large enterprise
• Experience with Jira, Confluence, SharePoint, Tableau, and social media aggregation tools such as Talkwalker a plus
• Experience in Telecommunications industry
• Knowledge and experience with Agile delivery frameworks: Agile, Scrum, Kanban, SAFe, Scrum at Scale, LeSS, Lean, Six Sigma

Key Responsibilities

• Synthesize insights from dual feedback streams
• Combine qualitative (sentiment, themes, verbatim comments) and quantitative data (trends, volume, NPS/CSAT scores, engagement metrics) from internal employee programs and external WiFi 7 social/user feedback into clear, prioritized insight reports, executive summaries, and interactive dashboards.
• Translate user and employee voice into actionable product improvements by identifying high-impact pain points, feature requests, and opportunities; create data-backed prioritization frameworks to influence the product roadmap for both WiFi 7 router hardware/firmware and internal employee-facing programs/tools.

• Define and track success metrics tied to feedback
• Establish and monitor KPIs such as sentiment trends, issue resolution velocity, feedback loop closure rate, NPS/CSAT uplift, adoption of addressed features, and reduction in recurring complaints for both internal programs and WiFi 7 router user experience.
• Manage proactive social media engagement and reputation by working with social/media/customer success teams to respond to public feedback, escalate critical issues, convert detractors into advocates, highlight product wins based on positive mentions, and mitigate potential reputational risks emerging from WiFi 7 discussions.

• Roadmap and strategy
• Partner closely with engineering, firmware, UX, and hardware teams to define requirements, write user stories/epics, and ensure that validated feedback directly shapes iterations, bug fixes, new capabilities (e.g., enhanced mesh, AI-driven optimization), and release planning for WiFi 7 products and internal solutions.
• Facilitate cross-functional alignment and feedback review cadences Lead regular insight-sharing sessions, roadmap alignment meetings, and working groups with stakeholders (engineering, support, marketing, customer success, leadership) to present findings, gain buy-in, and track progress on feedback-driven initiatives.

• Governance and compliance
• Ensure data privacy, regulatory compliance, and responsible use of device intelligence.
• Maintain partner scorecards and periodic business reviews.

Core Processes (owned by this role)

• Feedback Collection and Analysis:
• Design and implement systems for gathering feedback from internal employees on company programs, tools, and services, including surveys, focus groups, and usage analytics.
• Monitor and analyze social media channels (e.g., Twitter/X, Reddit, Facebook, LinkedIn) for user feedback on WiFi 7 routers, identifying trends, pain points, and opportunities related to performance, usability, security, and features like multi-gigabit speeds, low latency, and enhanced spectrum efficiency.
• Synthesize qualitative and quantitative data from both internal and external sources to create actionable insights reports, dashboards, and recommendations.

• Product Strategy and Integration:
• Collaborate with engineering teams to prioritize feedback-driven features and bug fixes for WiFi 7 routers, ensuring alignment with technical standards (e.g., 802.11be) and market demands.
• Influence the roadmap for internal employee programs by translating feedback into iterative improvements, such as enhancing user interfaces, integration with existing systems, or adding new functionalities.
• Work with marketing and customer success teams to respond to social media feedback, turning negative experiences into product wins and amplifying positive user stories.

• Cross-Functional Leadership:
• Lead feedback review meetings with stakeholders, presenting data-backed proposals to senior leadership.
• Develop metrics for success, such as Net Promoter Score (NPS), sentiment analysis scores, and resolution rates for identified issues.
• Stay abreast of industry trends in WiFi technology, user experience design, and feedback management tools to innovate collection methods.

Qualifications

• 7+ years in Product Management, Partner/Program Management, or Technical Account Management; telecom/broadband/Wi‑Fi domain experience strongly preferred.
• Hands‑on experience designing and running customer feedback loops and opening investigations based on trending data.
• Strong understanding of Wi‑Fi technologies (802.11ac/ax/be), DFS behavior, mesh systems, client steering/roaming, and device interoperability.
• Proven experience driving cross‑functional programs with Engineering, QA, Operations, Legal, and Marketing.
• Data‑driven: able to define KPIs, interpret telemetry, and build actionable insights (e.g., Tableau/Looker).
• Tools: Jira/Confluence, release management systems, device telemetry platforms; familiarity with Plume/OpenSync, CUJO DI, and prior experience working with vendors a plus.

Success Metrics (KPIs)

• Reduction in RC/TC rates tied to partner/interoperability issues.
• Experience Feedback SLA adherence: # of Tier‑1 partners onboarded and active
• NPS/CX improvements for cohorts impacted by interop fixes
• Decrease in repeat trouble calls for identified device categories or

RELATED WORK EXPERIENCE Number of Years:

Project Management experience 7+

Lean/Agile process experience 3+

EDUCATION, CERTIFICATION & LICENSES:

Bachelor’s degree in computer science, business, marketing, information systems, business administration or related field, or equivalent experience

Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.

EEO:

We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.

Benefits & Perks:

Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Be LOVE™

Be LOVE™ is redefining hydration and energy for modern life.

Founded by Kurt Seidensticker (Founder of Vital Proteins, early investor in Ghost Energy and Koia) and Leslie Scofield (Toms, Aviator Nation, Summit Series), Be LOVE™ brings together proven consumer-brand leadership and a mission-driven vision for wellness, connection, and performance. Our clean electrolyte and energy drinks are designed to support how people actually live, move, and feel, without compromise. More than a beverage company, Be LOVE™ is a cultural brand built at the intersection of health, impact, and community. Our NYC office serves as the creative and operational hub powering our next phase of growth.

Who You Are

You run social with taste, timing, and accountability. You see formats early, write sharp copy, and turn product and culture into posts people save and share. You plan the calendar, shoot or cut when needed, and keep comments and DMs alive. You grab attention and keep it. You keep trackers clean, approvals tight, and disclosures right. You protect the brand and move fast. You connect teams, sweat details, and ship work that lifts brand and numbers.

About the Role

Be LOVE™ is hiring a Social Media Manager to own day-to-day on TikTok, Instagram, and YouTube. You will set cadence, launch native series, and keep the community healthy while partnering with Brand, Influencer and Creator Partnerships, and our Social teams on content that spreads. You will publish weekly reports, hand Growth boost-ready assets with clean links and usage proof, and turn winning posts into repeatable programs across channels. This is a hands-on role with real ownership and a clear scoreboard.

What you’ll do

• Run day-to-day posting on TikTok, Instagram, and YouTube, including calendars, scheduling, Stories, Reels, Shorts, comments, and DMs
• Turn product moments and cultural trends into native formats with clear hooks, proof, and CTAs
• Keep a tight workflow from idea to live to readout with clean approvals and on-time delivery
• Write channel-native copy and make quick cuts, partner with the UGC editor for heavier lifts
• Maintain guardrails across claims, disclosures, rights windows, and platform policies
• Track saves, shares, sentiment, and community signals, surface insights and spark small moments
• Coordinate with Influencer and Creator Partnerships so brand posts and creator posts land together
• Hand off boost-ready assets to Growth with clean captions, IDs, links, and usage proof
• Publish a weekly summary of what worked, what missed, and the next tests
• Keep files and trackers organized with clear naming and status

What you bring

• 3 to 5 years running social for consumer brands, ideally in beverage or wellness
• Platform fluency across TikTok, Instagram, and YouTube with live links to work that drove real engagement
• Strong short-form copy and fast edit skills in CapCut or Adobe
• Reliable ops habits including calendars, trackers, clean naming, rights, and disclosure hygiene
• Comfort reading creative signals like hook rate, hold, saves, and shares, and turning them into next steps
• Clear communication and steady collaboration with creators, editors, PR, and the Director of Brand Awareness
• Working knowledge of platform backends, Notion or Sheets, Slack, , and basic edit tools

Why Be LOVE™

Through our relationship with GivePower, every can of Be LOVE sold helps provide 10 people in need with access to safe drinking water for one day. This is hydration that goes beyond function—it’s hydration that gives back.

Benefits

Comprehensive medical, dental, vision, FSA/HSA, commuter benefits; 401(k) with 6% match (immediate vesting); life and disability; monthly wellness and connectivity stipends.

This is an in-office FULL TIME role in SoHo West / Hudson Square, NYC — five days a week. We move fast together.

Job Title: Client Engagement Manager

Join a fast-growing healthcare IT Managed Services Provider that partners with healthcare organizations to deliver secure, reliable technology solutions. We’re looking for a Client Engagement Manager (CEM) to strengthen client relationships, drive service adoption, and ensure long-term satisfaction and retention.

The CEM serves as the strategic link between our technical teams and client leadership, aligning business goals with IT delivery and ensuring every engagement delivers measurable outcomes.

What You’ll Do

• Serve as the primary point of contact for assigned clients, building trusted relationships with executives and operational leaders.
• Develop and execute client engagement plans that align our services with each organization’s business objectives.
• Lead quarterly and monthly business reviews (QBRs/MBRs), using data and insights to demonstrate value and ROI.
• Monitor client health and engagement metrics; proactively address risks to satisfaction or retention.
• Partner cross-functionally with technical, support, product, and operations teams to ensure seamless delivery.
• Coordinate and resolve major client issues, balancing urgency with professionalism and maintaining positive client sentiment.
• Collaborate with sales to identify growth opportunities (without a sales quota).
• Act as the voice of the customer, sharing structured feedback and insights with internal stakeholders to influence product and service improvements.

What You’ll Bring:

• Proven experience managing client relationships in a service-driven environment (e.g., healthcare, IT services, SaaS, or MSP).
• Strong business acumen and the ability to connect technology solutions to client outcomes.
• Skilled communicator able to translate technical information into business impact for diverse audiences.
• Experience using data and metrics to tell a compelling story in executive business reviews.
• Excellent interpersonal, organizational, and problem-solving skills.
• Bachelor’s degree in Business, IT, Communications, or a related field.
• Availability to travel to client locations as needed.

Why You’ll Love Working Here

• Be a trusted strategic partner to healthcare clients whose technology directly impacts patient care.
• Work alongside technical experts and leadership teams in a collaborative, solutions-oriented environment.
• Shape the client experience end-to-end—no quotas, just meaningful relationship and results ownership.
• Competitive salary, full benefits (medical, dental, vision, life, disability, 401(k) match), and paid holidays..

Work Location: 100% in-office. Locations in Estero, FL

The Marketing and Communications organization is seeking a leader who is highly motivated, strategic with a consultative mindset to be the Marketing Leader of Customer Foresight and Acceleration. This individual will be responsible for questioning and answering key questions of the Personal Investing business and recommending differentiated and innovative solutions that deliver both client value and business impact. This individual brings a general management expertise, is analytically-driven, digitally-oriented and can partner with business owners from finance to technology, to marketing and product owners.

This role will report to the Head of Segment Marketing.

The Team

The marketing strategies and experiences you deliver will directly impact the customer experience and our business outcomes. Marketing programs contribute to our business KPIs and you will partner with analytics team members to measure the incremental business outcomes of marketing initiatives and capture learning that can be applied to future work. Your role is critical in leading a team in delivering an insightful marketing strategy, marketing communications that deliver customer value.

The Expertise You Have

• The ideal candidate has 15+ years of relevant management/strategic consulting
• Experience working at a service/solution oriented and customer obsessed organization
• Deep digital experience in both marketing and first party design and development for websites, tools, and platforms
• Deep product marketing and design experience
• Financial services experience preferred but not required
• Agile experience preferred, but not required
• BA/BS required, MBA preferred

The Skills You Bring

• You are a strategic leader and thinker who can link consumer needs and technology trends to solutions that inform the optimal differentiated solution.
• You can synthesize strategic, financial, and operational analysis and primary/secondary research into strategic insights and practical recommendations.
• You have experience in trend scanning, signal finding, scenario development, as well as have the ability to build business cases, identifying the viability and feasibility of recommended solution
• You have outstanding analytical skills – Understand, analyze, and articulate the client base and behaviors to develop hypothesis, strategies and opportunities to drive client and key business results
• You have the ability to understand, apply, and integrate data and information on the business, market, competitors, and clients to assess opportunities for growth
• You have deep expertise and experience in business and marketing strategy, with specific applications in: customer targeting, product bundling, and pricing strategy.
• You have experience in storytelling and the ability to present/share complex information effectively across the organization, whether net new solutions or reframing of existing solutions
• You are collaborative and have track record of establishing and facilitating effective cross-functional partnerships and relationships at all levels in a highly collaborative environment
• You are intellectually curious, appreciate learning new skills and capabilities, and are committed to helping support Fidelity’s transformation to a better way of working.
• You have experience with agile principles and execution

The Value You Deliver

The individual in this position will need to drive and communicate breakthrough customer insights in the following areas:

• Synthesizing multiple pieces of research and analytics/measurement into clear and compelling recommendations; driving quicker and broader institutional knowledge and enable us to more easily build off what we know
• Enhancing Fidelity’s ability to generate breakthrough insights through new forums, approaches and research platforms
• Using rigorous research to qualify and design new-to-industry products and solutions”
• Driving the development of the customer foresight & product design strategic vision and roadmap, including key insights in the areas of competition, prospect/client needs, and market evolution.
• Partnering with team members and BU partners to shape partnership approaches, develop programs to drive client engagement and partnership goals. Programs include strategy articulation, opportunity sizing, budgets and ROI, etc.
• Driving deeper understanding of customer needs, buying behavior, sentiment and expectations for products and services.
• Provide insights, best practices and thought leadership to business leads, helping them to optimize their offerings on our platform.
• Help reinforce a working culture where accountability, transparency, and data-driven decision-making are the norm and where rapid test, learn, scale, is a daily routine

Product Management

Fidelity will continue to keep the safety of associates and customers as our top priority and this will never change.

As the pandemic evolves and Federal, State, and Local regulations emerge, it has become clear that knowing the vaccination status of all associates is critical to our safety efforts.

Therefore, Fidelity will require all candidates to disclose their COVID-19 vaccination status during the hiring process, and if vaccinated, provide proof of vaccine.

This is not a requirement to be vaccinated. It is a requirement to report vaccination status and, if vaccinated, provide proof.

The once in a century transition to autonomous and electric vehicles is underway and will require a multi-trillion-dollar investment in energy and charging infrastructure, and the real estate to site it on. Terawatt is the leader in delivering large scale, turnkey charging solutions for companies rapidly deploying AV and EV fleets. Whether it’s urban mobility hub, or a carefully located multi-fleet hub for semi-trucks, Terawatt brings the talent, capabilities, and capital to create reliable, cost-effective solutions for customers on the leading edge of the transition to the next generation of transport.

With a growing portfolio of sites across the US in urban hubs and along key logistics and transportation corridors and logistics hubs, Terawatt is building the permanent transportation and logistics infrastructure of tomorrow through a robust combination of capital, real estate, development, and site operations solutions. The company develops, finances, owns, and operates charging solutions that take the cost and complexity out of electrifying fleets.

At Terawatt, we execute humbly and with urgency to provide tailored solutions for fleets that delight our clients and support the transition of transportation.

Reporting into the VP of Development, the Public Affairs Director (PAD) leads Terawatt’s local and community affairs across targeted cities and counties, ensuring constructive engagement with residents, civic leaders, and local stakeholders to support project delivery, entitlements, and operational success. The PAD serves as the company’s trusted representative in communities, proactively monitoring local political, regulatory, and social dynamics, and turning potential challenges into constructive partnerships.

This role is distinct from the Director of Policy, who manages federal and state legislative and agency engagement. The PAD focuses on local-level issues, helping the company navigate community sentiment, municipal regulations, and neighborhood dynamics that affect EV commercial charging hub projects.

The ideal candidate thrives at the intersection of strategy, stakeholder engagement, and operational impact, is comfortable in high-visibility public forums, and has the judgment and influence to advise leadership and advance Terawatt’s mission.

This role offers the chance to make a real impact by shaping how the company engages with local communities and navigates complex neighborhood dynamics. You will work at the intersection of strategy, stakeholder engagement, and reputation management, taking on visible, high-stakes challenges that require creativity, judgment, and influence. This is a builder’s role, giving you the opportunity to develop frameworks, playbooks, and approaches that define how the company interacts locally for years to come. By turning potential challenges into constructive partnerships and collaborating across functions with senior leaders, your work will directly strengthen the company’s credibility, trust, and long-term success in the communities we operate.

• 
  
• Develop a deep understanding of the political, regulatory, and community landscape across targeted cities and counties to inform local engagement and support project delivery.
  
• Identify, cultivate, and manage relationships with key elected officials, agency staff, community leaders, and other influential stakeholders to build advocacy and support for company initiatives.
  
• Serve as the primary representative for Terawatt at public meetings, community events, and other local forums.
  
• Coordinate with internal teams and external partners, including legal, communications, government relations, and development, to ensure aligned messaging and effective community engagement.
  

• 
  
• Monitor local political, regulatory, and social developments that may impact EV charging projects and proactively advise leadership on risks, opportunities, and strategic engagement.
  
• Lead local issues management related to resident concerns, neighborhood opposition, or special interest groups, developing strategies to mitigate risk and strengthen community trust.
  
• Create materials such as talking points, community presentations, fact sheets, and public outreach communications tailored to local stakeholders.
  

• 
  
• Collaborate closely with internal teams, including the Director of Policy, to ensure alignment where local issues intersect with broader legislative or regulatory priorities while maintaining distinct scope.
  
• Support project entitlements and development milestones by providing local intelligence and stakeholder insights to internal teams.
  
• Report on local engagement activities, trends, and potential risks to leadership, ensuring decision-making is informed by on-the-ground context.
  

• 
  
• Develop repeatable frameworks, playbooks, and processes for local community engagement and issue management.
  
• Track and report community engagement efforts, stakeholder interactions, and local advocacy outcomes.
  
• Manage external partners such as community consultants or local advisors to support engagement initiatives as needed.
  

• 
  
• 7-10+ years of experience in public affairs, government relations, political strategy, or public policy, with a proven record of driving outcomes across city, county, and state levels.
  
• Demonstrated success building and managing relationships with elected officials, agency staff, community leaders, and other key stakeholders, particularly in complex or politically sensitive environments.
  
• Experience navigating local government processes—including permitting, zoning, entitlements, legislative tracking, and policy analysis—to assess risks, shape engagement strategies, and support project delivery.
  
• Strong strategic communications capability, including preparing briefing materials, talking points, public statements, community presentations, and representing an organization in public forums or neighborhood meetings.
  
• Proven ability to lead cross‑functional coordination with teams such as legal, communications, and development, translating political, regulatory, and community insights into actionable recommendations for the business.
  
• Excellent judgment, diplomacy, and discretion when handling sensitive or high‑visibility local issues.
  
• Strong written and verbal communication skills; comfortable engaging with senior leaders and diverse community audiences.
  
• Highly organized, proactive, and able to manage multiple concurrent issues in fast‑moving environments.
  

• 
  
• Experience supporting infrastructure, energy, mobility, or real estate development projects involving local siting or entitlements.
  
• Familiarity with community relations programs, issues management frameworks, or stakeholder engagement playbooks.
  
• Prior experience working in or with municipal government, public agencies, or political organizations.
  
• Bachelor’s degree in Public Affairs, Political Science, Urban Planning, Communications, Public Policy, or a related field.
  

$195,000 - $215,000 a year

Compensation for this role is determined by several factors, including the cost of labor in specific geographic markets, and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidate’s location, skills, level of expertise and experience, and internal equity considerations. In addition to base salary, we offer a comprehensive benefits package and, where applicable, performance‑based incentives.

We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We’re growing and want you to grow with us. We encourage people from all backgrounds to apply. If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact

Terawatt Infrastructure is an equal‑opportunity employer.

4 days ago

Do you want to work with high caliber professionals in a dynamic and growing company? Are you entrepreneurial, hard-working, and collegial? Join us at SB Energy, a leading company backed by SoftBank and Ares pairing cutting-edge innovation with best-in‑class execution. Our Mission is to provide reliable, affordable energy at scale to support America’s growing energy demands.

Headquartered in Redwood City, CA, SB Energy develops, builds, owns & operates some of the largest and most technically advanced energy and data center infrastructure projects in the United States. Since launching in 2019, the company has rapidly grown into a top‑tier integrated platform with over 3 gigawatts (GW) in operation and a multi‑GW pipeline of energy and data center infrastructure nationwide. SB Energy also utilizes its strong culture of innovation to identify and incorporate new technology into our projects, including our AI‑based digital platform, to deliver energy infrastructure that is local, reliable, and matched to load. We are building the energy and technology future—today.

Come join us in accelerating the energy transition to cleaner, more sustainable sources of power!

Title : Director of Community Engagement (Data Centers)

Basic Function:

The Director of Community Engagement will be the ambassador between SB Energy and communities where we are developing large‑scale AI data centers across the U.S. The successful candidate will be responsible for building strong relationships with local leaders/stakeholders and communication with communities on upcoming AI data center projects. The Director of Community Engagement will work closely within the Development team and cross functional teams such as Construction, Capital Markets, Grid Integration and Legal departments during data center development.

Responsibilities:

• 
  
• Build and maintain relationships with local leaders, community organizations, and residents.
  
• Develop and execute community engagement strategies for new AI data centers.
  
• Originate, negotiate, and secure favorable property tax abatement and economic development incentive packages with states and Counties.
  
• Partner with respective departments on incentive compliance and community benefits.
  
• Develop proactive communications to address concerns, highlight benefits, and reduce risk of opposition.
  
• Monitor community sentiment and advise executives on risks and opportunities.
  
• Oversee data‑driven community needs assessments, transforming research into actionable insights for projects.
  
• Represent SB Energy in public forums, hearings, and community events.
  
• Define and implement the strategic roadmap for programmatic community development.
  

Qualifications/Requirements

• 
  
• A minimum of a Bachelor’s degree in related field. Masters or JD is preferred but not required.
  
• 8+ years in community engagement, business development, market development, economic development, public policy, or program/project management.
  
• Proven track record engaging and building trust with diverse community stakeholders (local municipalities, non‑profit decision makers etc.) for large infrastructure or technology projects.
  
• Experience with creating and implementing external communications plans, including crisis communication management, utilizing modern communication strategies.
  
• Experience integrating community benefits (workforce, education, infrastructure support) into development strategies.
  
• Strong public speaking and facilitation skills.
  
• Ability to manage sensitive political and reputational issues.
  
• Experience managing contractors, agencies, or other third‑parties.
  
• Understanding and experience in developing and presenting strategic recommendations from a broad range of data sources (e.g., survey data, social intelligence, qualitative research, online telemetry, business metrics).
  
• Collaborative and adaptable, with experience working across government, community, and corporate teams.
  

Location: San Francisco Bay Area; San Diego, CA; Denver, CO; Phoenix, AZ; Houston, TX preferred.

The position requires up to 30% domestic travel.

Base Pay - 190,000-220,000

The pay range mentioned above is a guideline. We tailor each offer based on your unique skills, experience, location, and market benchmarks—while ensuring internal parity across our team. In addition to competitive base pay, total compensation may include a discretionary annual bonus, a long‑term incentive plan aligned with our ownership mindset, and a market‑leading comprehensive health and wellness benefits package. Final details will be discussed during the later stages of the hiring process.

At SB Energy, we invest in our people and their families with benefits designed for flexibility, support, and peace of mind. Full‑time employees enjoy:

• 
  
• 100% Company‑Paid Medical, Dental & Vision (for employees and dependents)
  
• 401(k) with Company Match
  
• Generous Paid Time Off + 11 Paid Holidays
  
• 12 Weeks Paid Parental Leave
  
• Life, AD&D & Long‑Term Disability Coverage
  
• Flexible Spending Accounts (FSA) for Medical, Dependent Care, Transit & Parking (with company contributions)
  
• Mental, Physical & Social Wellness Support (with company contributions)
  
• Flexible Work Arrangements & Hybrid Office Setup Benefits
  
• Monthly Reimbursement for Phone, Internet & Data
  
• Optional Legal & Pet Insurance Plans
  
• Device Purchase Support
  

At SB Energy, the success of our projects is driven by a desire to see our projects benefit as many people as possible. We work to serve local communities through volunteering, fundraising, and much more. For example, we’re proud to support access and opportunity in engineering and clean energy through impactful mentorship programs and workforce training. When you join SB Energy, you can become a part of these efforts, collaborating with team members who share a vision of building a better future now!

SB Energy is built on a foundation of collaboration and inclusion. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

SoftBank Group Chairman Masayoshi Son started SB Energy to deploy renewable energy at the scale required to combat climate change. Today, SB Energy is a leading Climate Infrastructure and Technology Platform headquartered in the San Francisco Bay Area and backed by SoftBank Group Corp and funds managed by the Infrastructure ...

Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Opportunity

Cint delivers powerful answers, driven by the sentiments of real people. Everyone benefits from data-driven knowledge – whether you’re conducting market research, polling, or seeking to better understand advertising campaigns and brand lift. Lucid Measurement is a rapidly growing team built to solve the challenges in advertising research by bringing scale, speed, accuracy, flexibility, and quality to marketing studies. Cint seeks an Account Development Representative to work closely with the commercial team in supporting new and existing ad platform and publisher customers.

What You Will Do

• Develop and strengthen relationships with clients by advising them on pricing and feasibility for media measurement projects
• Become familiar with Cint proprietary software and the research technology industry
• Sell media measurement projects by being quick, accurate, and consultative
• Effectively partner with clients to resolve their project needs via e-mail, phone, video, and in person meetings (if required)
• Collaborate with Sales Directors, Account Executives, and Account Managers to help execute account planning and strategies
• Document interactions with clients, log opportunities, and assist in maintaining sales pipeline in Salesforce
• Travel within the territory to clients, prospects, industry conferences and regional offices when climate and conditions permit
  
  

What We Are Looking For

• 2+ years of Account Management or similar client facing experience in the Media or Advertising space, including verticals such as Agencies, Publishers, Platforms, or Ad Tech brands
• Independent thinkers and self-starters
• Understanding and curiosity for how advertising is measured and optimized
• Tech savvy and forward-thinking
• Collaborative teammates that enjoy working with a diverse collection of colleagues and partners
• Excitement for prospecting, outreach, and developing client-focused solutions

Bonus Points If You Have

• Additional languages
• Thrives in a client-facing role and a fast-paced environment
• Excellent communication, numerical, and interpersonal skills
• Enjoys solving problems and prefers analytical methods
• Attentive to detail and has the ability to multitask and prioritize
  
  

Anticipated Salary Range (US Only):

The anticipated annualised pay range for this role is $60,000 to $75,000 ($28.84 - $36.05 hourly) with on target annual commission of $15,000 to $25,000. In addition, this position is also eligible for the following benefits:

• Medical, Dental, and Vision insurance options to suit you and your family’s needs
• 401K with company matching
• PTO, unlimited sick days
• Remote Work
• Paid maternity and paternity leave

#

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

We’re proud to be recognised in Newsweek’s 2025 Global Top 100 Most Loved Workplaces®, reflecting our commitment to a culture of trust, respect, and employee growth.

In June 2021, Cint acquired Berlin-based GapFish – the world’s largest ISO certified online panel community in the DACH region – and in January 2022, completed the acquisition of US-based Lucid – a programmatic research technology platform that provides access to first-party survey data in over 110 countries.

Cint Group AB (publ), listed on Nasdaq Stockholm, this growth has made Cint a strong global platform with teams across its many global offices, including Stockholm, London, New York, New Orleans, Singapore, Tokyo and Sydney. ( )

Additionally, in a world of AI, we want our candidates to understand our approach to the use of AI during the interview and hiring process, so we'd appreciate you reading our AI usage guide.