Remote Desktop Application Example Jobs in Usa
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Across our growing organization, we embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs. We are deliberate and self-reflective about the kind of team and culture we are building. We look for team members that are not only strong in their own aptitudes but also who care deeply about EVERSANA, our people, clients and most importantly, the patients we serve. We are EVERSANA.
Job Description
THE POSITION:
As a Global Support Specialist l, you will be using your technical and customer service skills to deliver technical support services. We'll rely on you to keep staffers and our business running smoothly. You will be the first point of contact for our service requesters and the face of IT. You'll be using your multi-tasking expertise to provide superior customer service support for desktop, laptop and mobile device issues. You will be relied upon to provide level one issue resolution, service call creation and issue classification.
Essential Duties And Responsibilities
Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:
- Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
- Routing incoming incident and service requests to the appropriate support group
- Maintaining accurate and timely records in issues tracking system
- Maintaining service desk knowledgebase support documentation
- Participating in professional development and team improvement initiative
- Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.
Expectations Of The Job
- Individual will be expected to analyze end user hardware, operating system and business application issues
- Communicate professionally and effectively with users to understand issues and propose solutions
- Effectively manage service desk workload to meet publishing business SLAs
- Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
- Must have the ability to address system issues both on and off hours.
An individual in this position must be able to successfully perform the expectations listed above.
Qualifications
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES:
The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.
- Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
- Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
- Knowledge of Microsoft 365 and Office applications
- Knowledge of Apple IOS and OSX environments
- Experience using an IT Service Desk platform, preferably Service Now.
- Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
- Ability to be on-call for critical off-hours support
- Experience in the life science or health industry is a plus
The physical and mental requirements along with the work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Office: While performing the essential functions of this job the employee is frequently required to reach, grasp, stand and/or sit for long periods of time (up to 90% of the shift), walk, talk and hear; occasionally required to lift and/or move up to 25 pounds. The noise level in the work environment is usually moderately quiet, with frequent interruptions and multiple demands.
Additional Information
OUR CULTURAL BELIEFS:
Patient Minded I act with the patient’s best interest in mind.
Client Delight I own every client experience and its impact on results.
Take Action I am empowered and empower others to act now.
Grow Talent I own my development and invest in the development of others.
Win Together I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity I create an environment of awareness and respect.
Always Innovate I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
EVERSANA is committed to providing competitive salaries and benefits for all employees. If this job posting includes a base salary range, it represents the low and high end of the salary range for this position and is not applicable to locations outside of the U.S. Compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). More information about EVERSANA’s benefits package can be found at /careers. EVERSANA reserves the right to modify this base salary range and benefits at any time.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
Consistent with the Americans with Disabilities Act (ADA) and applicable state and local laws, it is the policy of EVERSANA to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for EVERSANA. The policy regarding requests for reasonable accommodations applies to all aspects of the hiring process. If reasonable accommodation is needed to participate in the interview and hiring process, please contact us at
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12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)
Onsite daily in 19106 (Philadelphia, Pennsylvania)
Pay up to $38.50/hr. (No PTO and No Paid Holidays)
The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.
The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.
Responsibilities:
- Be the face of IT to corporate employees in the respective office location.
- Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
- Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
- Work to improve the procurement and asset management practices for IT hardware and software.
- Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
- Work with Finance and IT leadership to manage budgets and costs for IT spend.
- Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
- Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
- Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
- Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
- Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
- Participate in after-hours, on-call support rotation.
Required Skills:
- 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
- Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
- Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
- Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
- Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
- Customer focused approach to delivering excellent service and support to internal customers.
The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.
Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.
This includes the resolution of problems reported by the Customer Support Center and the implementation of new functionality.
Documentation and adherence to policies, procedures and standards of the organization is an important part of this position.
The Field Services Technician is responsible for delivering high quality, cost effective solutions to all levels of users.
This includes support for both the technology and processes.
The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole.
Responsibilities: Problem Solving – Effectively assess, diagnose and resolve basic configuration and hardware problems.
Quickly and efficiently resolve problems assigned by the Customer Support Center.
Assess overall performance of workstations and implement standard maintenance procedures to maximize performance.
Workstation Software – With supervision, install, configure and maintain operating system software on client workstations.
Provide support on basic features of application software such as initiation of software, logging on, navigation and termination.
Understand a subset of the total configurations in the organization.
Install, configure and maintain multiple workstation operating systems that include DOS, Windows v3.11, Windows 95, Windows 98, NetWare, Windows NT and Windows 2000.
Install and maintain software images that assists in managing client workstations.
Workstation Hardware – With direction install, configure and maintain hardware for client workstations.
Client hardware includes workstation hardware such as processors, memory, hard drives, modems, video cards, monitors, peripherals, and CD-ROM drives.
Possess the skills and knowledge in client workstation technology to support configurations in the organization.
LAN Administration
- With supervision, stop and restart services, shutdown and restart operating system software on Windows NT, 2000 and Novell servers.
Network Administration
- With supervision Telnets to local LAN switches and Hubs, activates ports for workstations and printers.
Telecom – With supervision assists in the support and maintenance of the telecommunication systems – capable of providing dial-tone to the desktop.
Desktop Hardware and Software – With direction, install, configure and maintain hardware and software.
Communications
- Demonstrate strong communication and human relationship skills.
Inventory Management – Track and document the hardware and software inventory.
Standards – Install, configure and maintain standards associated with workstation and peripheral procedures and documentation.
Policies and Procedures – Follow established policies, procedures and standards defined by the department.
Communications
- Demonstrate strong communication and human relationship skills.
Vendor Management – Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor.
Documentation – Produce and maintain technical documentation on the assigned systems.
Reporting – Produce required department reporting associated with projects assigned by manager and problems assigned through help desk queues.
Documentation includes current status and problem documentation summary within the problem management system.
Project Management
- With supervision, execute priorities, understand business application, answer technical questions and perform all assigned tasks.
Serve as a resource to the project team for assigned client applications.
Teamwork – Maintain and demonstrate good teamwork on assigned projects through actions and job performance.
Customer Service
- Provide effective Customer Service by being courteous, polite and friendly toward others at all times.
Acknowledge customers immediately in order to determine need and help the customer resolve issue or request.
Participate in departmental programs that promote and deliver exceptional customer service.
Other – Perform other duties and special projects as assigned by the Market Operations Manager.
Requirements: High School Diploma 0
- 1 years of experience Work Schedule: 8AM
- 5PM Monday-Friday Work Type: Full Time
Staples is business to business. You’re what binds us together.
Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics, marketing, and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.
The Product Manager plays a critical role in shaping the future of our eCommerce platforms. This individual is responsible for leveraging customer insights, analytics, and market trends to define and prioritize product backlogs, ensuring our mobile, desktop and app platforms deliver exceptional digital experiences. This role collaborates closely with engineering teams to bring innovative products and solutions to market, driving growth and enhancing customer satisfaction.
What You’ll Be Doing:
- Collaborate with leadership to define the product vision and align it with the overarching business and digital strategy.
- Own the product backlog, meticulously managing and prioritizing user stories, bugs and tasks based on strategic business goals, customer value, and team capacity.
- Serve as the key point of contact between the development team and stakeholders.
- Craft detailed user stories and acceptance criteria to guide the development process.
- Champion a mindset of continuous improvement, encouraging the team to experiment with new ideas and approaches to solve customer problems.
What You Bring To The Table:
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- Excellent communication and interpersonal skills, capable of working effectively with technical and non-technical teams.
- Agile and adaptable, with a proactive approach to addressing challenges and seizing opportunities.
- Leadership and mentorship capabilities, with a passion for fostering team growth and development.
- Strong experience partnering closely with Operations teams to identify inefficiencies, translate them into product opportunities, and deliver scalable solutions across service and fulfillment workflows.
- Experience managing products that support operational workflows and service-based offerings, not just transactional eCommerce experiences.
- Experience building customer-facing experiences (e.g., enrollment, dashboards, self-serve tools) in close partnership with UX to drive adoption, engagement, and program stickiness.
- Demonstrated skill in stakeholder management across complex, sometimes challenging groups, balancing collaboration, influence, and the ability to thoughtfully push back while maintaining productive working relationships.
What’s needed- Basic Qualifications:
- Bachelor's degree in Business, Technology, or a related field, or equivalent work experience.
- 5+ years of related experience in product management, with a focus on eCommerce or digital products.
- Manage the end-to-end lifecycle of digital products from conception through development, launch, and iteration
- Comprehensive understanding and practical application of Agile methodologies, tools, and systems
What’s needed- Preferred Qualifications:
- Master’s degree in a related field
- Professional certifications in Agile methodologies (e.g., Certified Scrum Master (CSM), SAFe Agilist, or PMI Agile Certified Practitioner (PMI-ACP)) or product management certifications (e.g., AIPMM Certified Product Manager)
- Experience in the specific industry (e.g. B2B, supply chain, office supplies)
- Background in B2B eCommerce or services‑based platforms, particularly those supporting operational workflows or asset‑backed offerings.
- Experience supporting enterprise or multi‑location B2B accounts, including master account hierarchies and complex customer relationships.
- Experience partnering with non‑technical stakeholders (Operations, Sales, Merchants) as primary inputs into product strategy.
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!
The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.
#LI-MR1
At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.Quad Franklin is seeking a Freight Operations Coordinator. Job responsibilities include Effectively monitor and coordinate the flow of product, information, and/or shipments to ensure production and client needs are met. This includes monitoring of schedules and shipments, preparing documentation and labels, investigating shortages/discrepancies, and communicating necessary information to internal and external customers. This is accomplished through use of professional effective communication, organizational skills and use of Powered & Industrial Equipment, mobile and desktop PCs and scanning equipment.
KEY RESPONSIBILITIES
In order of importance
· Accurately monitor and coordinate production schedules and inventory to ensure all product is available when needed for interplant or outbound shipment
· Investigate any over & under consumption and help resolve any production discrepancies and document results
· Communicate with internal departments and external customers (Vendors typically include logistics companies) to coordinate proper documentation needed for all department receipts and shipments
· All other duties as assigned; may include, schedule delivery and shipment appointments, route product to loads, entering order requests for miscellaneous shipments and accurately prepare verifying various departmental documents and material handling.
· Actively participate and follow all Safety and Lean regulations, policies and initiatives.
JOB REQUIREMENTS
Appropriate education and/or experience may be substituted on an equivalent basis
Education: High School Diploma or General Education Degree
Experience: Minimum of 5 years of similar experience preferred
Certificates, Licenses, Registrations: Quad Powered Industrial Vehicle Certification (Forklift and Clamp Truck)
Knowledge, Skills & Abilities:
Strong organizational and problem solving skills
Demonstrated ability to work independently without close supervision
Ability to effectively and professional communicate both verbally and written.
Proficient knowledge of departmental programs, applications and computer operating systems
Ability to work effectively with co-workers and all other internal/external contacts to promote teamwork
Proficient knowledge and ability to use desktop and mobile PCs
Ability to work Quad assigned work schedule including rotation shifts, day, night, weekends and overtime as needed
We offer excellent benefits to eligible employees, including 401(k), holidays, vacations and more.
Quad is proud to be an equal opportunity employer. We are committed to creating a place of belonging — a space where employees do not need to sacrifice who they are to exist and grow in our workplace. Quad does not discriminate on any unlawful basis including race, religion, color, national origin, disability, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or any other basis prohibited by applicable federal, state, or local laws. Quad also prohibits harassment of applicants and employees based on any of these protected categories.
Drug-Free Workplace
Appraisal Analyst – HELOC’s and Mortgage
Fulltime
In the Appraisal Analyst role, you will review the Desktop Exterior and Desktop Interior assessments to evaluate and sign off on a property’s valuation for a large bank in the US. When taking a decision about a property’s valuation, you will ensure compliance with Federal/State laws to ensure that loans that are secured with real estate are protected with adequate collateral value.
In the role of Process Specialist, you will execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the other team members, support your manager in training activities, daily operations reviews, and help in escalation resolution with the objective to meet service level agreement targets for the specific process within the guidelines, policies, and norms of Infosys.
Responsibilities and Duties
Responsible for reviewing property valuations to ensure compliance with Federal/state law to ensure that loans secured with real estate and protected with adequate collateral value.
Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
- Successfully use critical thinking and analytical skills to review collaterals
- Develop and maintain a strong understanding of Mortgage Lending products, policies, processes, and their collateral requirements.
- Obtain required collateral documentation per program requirements from internal clients, external clients, vendors, and third-party sources.
- Perform a detailed review of all collateral documentation to ensure that loans meet portfolio and investor guidelines.
- Identify and escalate collateral issues to the appropriate teammate for further evaluation.
- Consistently communicate with other departments and sales to ensure pipeline metrics and quality guidelines are met.
- Adhere to all compliance regulations and controls.
- Develop and maintain positive working relationships with co-workers, internal and external clients, business partners, and vendors.
Qualifications
Basic
- High School Diploma or GED equivalent
- At least 2 years of relevant work experience
Qualifications Preferred
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Two to three years of mortgage or consumer lending experience
- Two to three years of continuous collateral review and approval experience
- Excellent Communication skills, both written and verbal, in relating to internal and external clients
- Demonstrates proficiency in basic computer applications such as Microsoft Office software product
- Understanding of appraisal compliance and generally accepted appraisal rules
- Experience with using appraisal and market evaluation tools
- Demonstrates proficiency in mortgage automated processing systems
- Basic knowledge of bank services and products
Note: Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa (H1B or otherwise).
The job entails sitting as well as working at a computer for extended periods. Should be able to communicate by telephone, email, or face-to-face.
About Us
Infosys BPM Limited, a wholly owned subsidiary of Infosys Limited (NYSE: INFY), provides end-to-end transformative business process management (BPM) services for its clients across the globe. The company’s integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.
Infosys BPM has 44 delivery centers in 16 countries spread across 5 continents, with 59,443 employees from 108 nationalities, as of March, 2025.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people’s practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company’s senior leaders contribute widely to industry forums as BPM strategists.
EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin
Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Position Summary:
The Service Desk Technician has primary responsibility to provide desktop support for a broad range of technologies and end-users across multiple areas of the business. This role responds to reported incidents, problems and requests with accuracy and in a timely fashion. The Service Desk Technician is responsible for answering IT requests via phone or email and provide solutions by explaining resolutions clearly and concisely to internal customers. This role will be working on-siteat our Home Office in Massillon, OH.
Essential Functions
· Provide first level technical support for store and home office personnel.
· Provide Workstation/Laptop support for store and home office personnel.
· Provide hardware support for stores and home office personnel (including but not limited to desktops, laptops, peripherals, multi-function printers, VoIP phones, tablets, and smartphones).
· Provide software support for critical and non-critical business applications for store and home office personnel.
· Provide user account support including provisioning, deprovision, and maintenance for network and application systems.
· Communicate with software/hardware vendors to resolve more complex issues.
· Track software/hardware licensing and support in IT Asset Management solution.
· Document and record all issues in IT Service Management solution (ITSM).
· Escalate complex issues to senior technicians or system administrators as needed.
· Create, follow, and maintain detailed standard IT operating procedures to ensure efficient and repeatable processes.
· Assist with IT projects and objectives as needed.
Key Competencies:
· Proficient using Microsoft Windows 11 as day-to-day Operating System.
· Familiarity with common line of business applications (Teams, Outlook, Word, Excel, Adobe).
· Familiarity with managing computers, users, and groups using Microsoft Active Directory and Office 365
· Basic understanding of core computer network fundamentals (TCP/IP, OSI model, switching, routing, firewalls).
· Basic Computer Hardware/Software troubleshooting skills
· Excellent customer service and interpersonal skills.
· Excellent organizational skills.
· Strong oral and written communication skills (technical and non-technical).
· Ability to collaborate in a team environment and maintain a positive attitude.
· Ability to travel occasionally for up to 3 hours as required to retail store locations (reliable transportation required).
· Ability to respond to store and home office personnel after-hour and weekend requests.
· Motivation to learn new skills.
Education, Experience, and Certifications:
· 1-2 years of prior experience in IT support or service desk or help desk role preferred
· Previous experience with Halo ITSM or equivalent Service Desk solution a plus
· CompTIA A+ preferred
· CompTIA Network+ preferred
Now Hiring: Lead Systems Engineer
I’m partnering with a growing organization to find a Lead Systems Engineer to help drive infrastructure strategy and support a complex enterprise environment.
What You’ll Work With:
• Citrix Desktop & App (XenApp/XenDesktop)
• Citrix Cloud & Netscalers
• Azure Virtual Desktop (AVD)
• Windows Server, Active Directory, DNS/DHCP
• Azure infrastructure & cloud integrations
• Networking technologies (Meraki, Cisco, etc.)
What They’re Looking For:
• Senior-level Citrix expertise
• Strong background in enterprise infrastructure & cloud environments
• 5+ years of hands-on experience
• Ability to lead technical initiatives and act as an escalation point
• Financial services industry experience is a plus
This is a high-impact role with strong visibility, working alongside a collaborative IT team supporting critical systems and modern cloud environments.
#Hiring #SystemsEngineer #Citrix #Azure #ITJobs #Infrastructure #TechCareers
Employer
City of Kirkland
Salary
$87,107.49 - $102,479.52 Annually
Location
Kirkland, WA
Job Type
Full-Time
Job Number
202100742
Location
City Manager's Office
Opening Date
02/24/2026
Closing Date
3/15/2026 at 12:00 AM Pacific Time (US & Canada); Tijuana
FLSA
Non-Exempt
Bargaining Unit
AFSCME
Job Summary
- Supports the implementation of the City's communications program, including development of print publications, web content, social media, cable TV programming, and news media.
- Maintains, recommends improvements, and implements changes to the City Constituent Customer Service Portal. Coordinates functions with software vendor and trains City staff on the effective use of the software.
- Responds to customer inquiries regarding City and City programs: screens and prioritizes inquiries, ensuring that questions are responded to by distributing requests to the appropriate City staff or by providing service directly.
- Assists in Council communications including preparation of staff memos, Council presentations and public speaking points.
Essential Duties and Responsibilities
- Assists in researching, writing, publishing, and distributing media releases, City newsletter articles, fact sheets, and public education materials related to City programs and events.
- Drafts and designs brochures, flyers, invitations, and other documents to promote the City and inform the public.
- Conducts story research, script writing, and on-camera stand-up appearances for City produced videos and City cable news programming.
- Writes, edits, proofreads, and uploads content for the City's website including integration of text, images and video.
- Posts and monitors City social media sites and monitors external sites related to City interests.
- Provides planning and logistical support for events such as ribbon cuttings, dedications, and public appearances of City officials and community outreach events.
- Conducts special research projects as needed.
Peripheral Duties
- Serves as backup Public Information Officer during emergencies and disasters working within the City's Emergency Operations Plan.
Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!
If you ask our employees why they love where they work, they'll tell you about the great people, work environment, supportive management and City Council, and fearless innovation.
We also invest in you!
Competitive Wages:
We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.
Awesome Benefits:
The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.
Childcare Programs:
To help address the challenge of finding reliable childcare, the City of Kirkland has reserved spots for City employees at local and regional service providers, available at a discount. New employees gain access to Kirkland's reserved spots as soon as they start employment. Learn more!
Training and Career Development: The City of Kirkland believes in developing its employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.
Knowledge, Skills and Abilities
Knowledge of
- Microsoft Office software and illustration and layout programs such as InDesign.
- Media outlets and distribution protocols and AP style writing.
- General knowledge of municipal services and functions.
- Excellent written communication and ability to quickly produce newsletters, flyers, brochures, and other documents that are attractive and informative for the target audience.
- The use of web-based communication and social media for communicating with the public.
- Desktop publishing programs and techniques.
- Video production, script writing and producing content.
- Organization and listening skills.
- Conduct research using web-based resources and City documents and summarize results.
- Develop and maintain strong working relationships with internal customers.
- Work independently on assigned tasks.
- Manage multiple projects.
- Work with a diverse community and sensitivity to issues of equity and social justice.
- Outreach to communities traditionally underrepresented in civic life.
Qualifications
Minimum Requirements
- Education: Associate degree in communications, media, graphic design, marketing, videography, or related field; Bachelor's degree preferred.
- Experience: Three years' experience working in a similar or related position or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Demonstrated knowledge and skill in written communications, video production, media relations, development of social media content, and desktop publishing. Knowledge of local government functions preferred.
- Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.
Other
Machines, Tools and Equipment Used: Work involves computer use and audio/visual equipment (such as digital photo and video cameras).
Physical Demands: Work involves computer use, and occasional lifting of objects up to 50 pounds such as audio-visual equipment and tables.
Working Conditions: Work is primarily performed in an office setting and at other public settings for community meetings. May be required to attend evening and weekend meetings.
Selection Process
Position requires a cover letter (letter of interest) and resume for consideration of application submitted on-line. In your letter, please describe how you meet the minimum qualifications and your interest in this role. Applicants who are invited to interview will be notified by phone or email. Job is open until filled and first review will be made by 15th day of original posting.
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Ada Infrastructure is a part of the digital infrastructure platform of Ares Management Corporation, a leading global alternative investment manager offering clients complementary primary and secondary investment solutions across the credit, real estate, private equity and infrastructure asset classes.
We are a global data center business grounded in sustainability, safety, and security. With a world-class team of industry leaders and the resources of Ares Management Ada Infrastructure is executing on our mission to lead the world in sustainable digital infrastructure that drives customer success and social benefit.
The Development Manager for North America leads data center sites from Letter of Intent through entitlements and permitting, preparing sites for handoff to the delivery team. This role requires strong leadership, project management, and coordination skills to guide internal and external experts, mitigate risks, manage budgets, and maintain schedules. The ideal candidate has a developer background, experience managing BTS and Spec developments, and the ability to navigate multiple customer requests and development pathways at once. They must manage projects with flexible strategies, using input from SMEs to deliver the highest and best value for each site.
Key Responsibilities- Lead site development from Letter of Intent through permitting, entitlements, and regulatory approvals.
- Lead site due diligence in both desktop and detailed formats to support site acquisitions.
- Coordinate with municipalities, permitting agencies, utilities, and consultants to secure required approvals.
- Consolidate input from technical experts and stakeholders to track project risks, recommend mitigation strategies, and maintain compliance with schedules and budgets.
- Oversee environmental assessments, land use studies, and utility interconnection requirements.
- Ensure sites meet organizational criteria for power, fiber, water, access, and constructability prior to handoff.
- Conduct initial site reviews to assess feasibility, including zoning, land use, infrastructure, and regulatory requirements.
- Provide recommendations on site viability and prioritize development opportunities.
- Support the internal site selection team in conversations with landowners, brokers, and partners during early acquisition phases, providing guidance and assistance as needed.
- Serve as the central point of coordination, gathering information from subject matter experts to maintain alignment across teams.
- Ensure that project schedules, deliverables, budgets, and risks are actively monitored and communicated to senior leadership.
- Partner with legal, site selection, energy, design, sustainability, and delivery teams to ensure smooth project execution.
- Develop standardized processes and tools for consistent North American development practices.
- Maintain schedules, milestone trackers, release logs, and development summaries, and coordinate information into regional and global dashboards.
- Track permitting and entitlement progress, ensuring documentation of approvals, assumptions, and decisions.
- Prepare executive summaries, status reports, and presentations for senior leadership and investment review.
- Lead teams to make strategic decisions for projects with multiple development pathways, ensuring the highest and best value outcomes for each site based on SME input.
- Bachelor's degree in Architecture, engineering, planning, development, construction management, or a related field. Advanced degree is a plus.
- 7 to 10 years of experience in North American data center development, real estate development, or equivalent.
- Demonstrated leadership in managing multidisciplinary teams and coordinating input from multiple subject matter experts.
- Strong knowledge of zoning, entitlements, CEQA/NEPA, and permitting processes across multiple jurisdictions in North America.
- Experience with BTS and Spec developments.
- Track record of managing budgets, schedules, and risks for complex development projects.
- Experience coordinating with municipalities, utility providers, and regulatory agencies.
- Ability to manage multiple customer requests and development pathways seamlessly, prioritizing competing needs effectively.
- Ability to manage projects with flexible development strategies and lead teams to the highest and best value.
- Lead comprehensive site due diligence in both desktop and detailed formats to inform acquisition decisions.
- Excellent project management, analytical, organizational, and communication skills.
- Experience with project management tools, Excel, PowerPoint, Procore, Dashboards, Outlook.
- Comfortable working in a fast-paced environment with shifting priorities.
- Willingness to travel domestically up to 20 percent.
The work for this position will be conducted in an office environment. The role may require maintaining a stationary position for extended periods of time, operating a computer and other office productivity machinery, attending to tasks for extended periods of time, and communicating accurate information effectively and efficiently. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
The anticipated base salary range for this position is $140,000.00 - $160,000.00. Total compensation may also include a discretionary performance-based bonus. Note, the range takes into account a broad spectrum of qualifications, including, but not limited to, years of relevant work experience, education, and other relevant qualifications specific to the role.
Ares U.S. Core Benefits include Comprehensive Medical/Rx, Dental and Vision plans; 401(k) program with company match; Flexible Savings Accounts (FSA); Healthcare Savings Accounts (HSA) with company contribution; Basic and Voluntary Life Insurance; Long-Term Disability (LTD) and Short-Term Disability (STD) insurance; Employee Assistance Program (EAP), and Commuter Benefits plan for parking and transit.
Ares offers a number of additional benefits including access to a world-class medical advisory team, a mental health app that includes coaching, therapy and psychiatry, a mindfulness and wellbeing app, financial wellness benefit that includes access to a financial advisor, new parent leave, reproductive and adoption assistance, emergency backup care, matching gift program, education sponsorship program, and much more.
