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The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
a) Provide first/second level contact and problem resolution for customer issues.
b) Work with Third Party Vendors to remediate complex AV issues as needed.
c) Provide timely communication on issue status and resolution.
d) Maintain ticket updates for all reported incidents.
e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
f) Should have basic knowledge of Mac operating system, to support Apple pc users.
g) Install, upgrade, support and troubleshoot for printers, computer hardware.
h) Performs general preventative maintenance tasks on computers, laptops, printers.
i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field.
b) CompTIA A+, Microsoft Certified Professional (MCP) or better.
c) Minimum of 18 months years of IT experience.
d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.
e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
f) Proven analytical, troubleshooting and problem-solving skills.
g) Proven ability to multi-task, effectively determine priorities and meet SLA’s.
h) Excellent communication relationship-building and internal customer service skills.
i) Adaptable and flexible in a fast-changing industry and work environment.
j) Willing to work off-hours and weekends when required for projects or emergency support.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
Provide first/second level contact and problem resolution for customer issues.
b)Work with Third Party Vendors to remediate complex AV issues as needed.
c)Provide timely communication on issue status and resolution.
d)Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
Performs the essential duties and responsibilities and the primary functions of Applications Manager. Provides logistical support in the areas of system evaluation, implementation, programming, system analysis, end user application education and presentation graphics. Responsible for promoting teamwork with co-workers and personnel of other departments. Responsible for solving routine and non-routine problems, dealing with a variety of issues and interpreting a variety of instructions furnished in written or oral form. Demonstrate knowledge and judgment necessary for performing all the duties of the Applications Manager.
SHIFT AND SCHEDULE
Full Time: 8:00 AM – 5:00 PM
PREFERRED / PRIMARY APPLICATION EXPERIENCE
- Oracle/Cerner Millenium Patient Accounting (CPA) or Oracle Patient Accounting (OPA)
- ERP/HRIS systems such as Dayforce or Workday
- Supply Chain systems such as Premier (Aperek)
ESSENTIAL FUNCTIONS/PERFORMANCE EXPECTATIONS
- Manage and lead a technical staff of application specialists, including creating job descriptions, hiring, training, evaluation and job assignments.
- Design and manage application implementations, upgrades and ongoing support, including overall project management and project schedules.
- Allocate and schedule staff to support the various Hospital Information System software applications employed throughout the organization.
- Maintain current knowledge of trends and advances in Healthcare Information Systems software applications, including Financial, Clinical, Decision Support and other application categories.
- Maintain current knowledge of regulatory and certification environments, including but not limited to DNV, ISO9001, HIPAA and HITECH.
- Assure current maintenance of all licensure and contract renewals for all Hospital Information System software applications.
- Provides logistical support of all departmental Hospital Information System software This does not include standard desktop applications such as Microsoft Office applications.
- Assumes primary responsibility in the evaluation, acquisition and implementation of new Healthcare Information System applications.
- Coordinates all resources necessary for the periodic upgrades of production Hospital Information Systems applications.
- Assures that adequate training resources are available for all Hospital Information System applications and that appropriate training of all hospital and medical staff is completed.
- Assures quality control in all software implementations and upgrades.
- Assures that responses to all non-routine user requests are performed in a timely manner.
EDUCATION AND EXPERIENCE
- A mental development equivalent to completion of a 4 year college degree in Information Technology and includes an ability to apply principles of logic and scientific thought to a wide range of intellectual problems.
- Three years experience managing a variety of health care information systems in an acute care hospital environment.
- Ability to read, analyze and interpret hospital and departmental policies and procedures.
- Ability to effectively present information and respond to questions from co-workers, supervisors and personnel from other departments.
PHYSICAL REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to:
- Stand, walk, sit, stoop, reach, lift, see, speak and hear. Lifting is limited to 35 lbs. for clinical staff and to 50 lbs. for non-clinical staff. The individual must use an assisted-lift device or get another individual(s) to assist with the lift that is over these maximum limits.
End User Support (EUS) Desktop Support – Level 2
Role Summary
The Level 2 EUS Desktop Support Analyst provides advanced technical support for end-user computing environments, resolving incidents and service requests that cannot be addressed at Level 1. This role focuses on desktop, laptop, mobile, peripheral, and collaboration technologies, with an emphasis on timely resolution, root cause analysis, and continuous service improvement. The analyst acts as an escalation point and works closely with infrastructure, security, and application teams.
Key Responsibilities
Technical Support & Incident Resolution
- Provide Level 2 support for Windows and macOS desktops and laptops, including hardware, OS, and standard enterprise applications
- Troubleshoot complex issues related to operating systems, Office 365/Microsoft 365, Outlook, Teams, VPN, printers, and peripherals
- Resolve issues escalated from Level 1, ensuring adherence to SLAs and prioritization guidelines
- Perform root cause analysis and document permanent fixes to reduce recurring incidents
Device & Endpoint Management
- Support endpoint management tools such as Microsoft Intune, SCCM/MECM, Jamf, or equivalent
- Build, image, configure, deploy, and decommission end-user devices
- Apply OS patches, software updates, and security configurations in accordance with IT policies
Identity, Access & Security Support
- Support Active Directory and Azure AD user account administration (password resets, group membership, access provisioning)
- Assist with MFA, conditional access, and endpoint security issues
- Ensure compliance with security, data protection, and asset management standards
Service Management & Documentation
- Accurately log, track, and update incidents and requests in the ITSM tool (e.g., ServiceNow)
- Create and maintain technical documentation, KB articles, and standard operating procedures
- Identify opportunities for automation and service improvement
Collaboration & Customer Engagement
- Provide professional, customer-focused support to end users both onsite and remotely
- Coordinate with Level 3 teams, vendors, and other IT functions for issue resolution
- Support onboarding and offboarding activities, including device setup and access provisioning
Required Skills & Qualifications
Technical Skills
- Strong experience supporting Windows 10/11 and macOS
- Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Experience with Active Directory, Azure AD, and endpoint management platforms
- Understanding of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Hands-on troubleshooting of desktop hardware, laptops, printers, and peripherals
Professional Skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Ability to manage multiple tasks and prioritize effectively
- Customer-service mindset with attention to detail
Experience & Education
- 2–5 years of experience in an IT Desktop Support or End User Support role
- Associate or Bachelor’s degree in IT, Computer Science, or equivalent experience preferred
Certifications (Preferred)
- CompTIA A+, Network+, or Security+
- Microsoft certifications (e.g., Modern Desktop Administrator Associate)
- ITIL Foundation
Work Environment
- May require onsite and remote support
- Occasional after-hours or on-call support as needed
What next?
If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to
Job Title: Desktop Administrator Japanese Language Proficiency (JLPT N2/N3 or equivalent preferred).
Location: Newark, NJ (Onsite)
Experience: 5+
Job Type: Full-time
Job Description
Must-Have Technical/Functional Skills
- 4-5 years of experience in desktop support managing laptops/desktops on Windows 7/10/11 operating systems.
- Experience in the installation/upgrade of Windows 11 on laptops and desktops.
- Experience in resolving user issues related to OS and laptop/desktop hardware issues.
- Experience in providing L2 support for desktops, laptops, printers, mobile devices, and peripherals as existing processes.
- Experience in diagnosing and troubleshooting users’ issues, including account setup, network configuration, and software/application issues.
- Experience in performing OS installations, upgrades, patching, and driver updates.
- Experience working with EUC tools such as SCCM for endpoint patching and Intune for mobile device management.
- Experience in installation and configuration of hardware and software/applications.
- Experience is using problem/ticket management systems like ServiceNow, BMC Remedy, Jira etc.
- Experience with remote support tools like Bomgar, LogMeIn, MS Teams, etc., to troubleshoot and resolve user issues.
- Coordinate with vendors for any hardware repairs and warranty services/issues.
- Familiarity with endpoint security tools—anti-virus, device encryption, Trend micro
- Work closely with other functional teams for escalated issues.
- Ensure SLA compliance for tickets, escalations, and service requests.
- Excellent communication and interpersonal skills.
- Ability to work well both independently and as part of a team.
- Customer-focused attitude and a desire to deliver high-quality support.
Technical Skills:
Strong experience in:
Windows 10 / Windows 11 administration
Microsoft Office / Microsoft 365
Active Directory / Azure AD
Endpoint management tools (SCCM / Intune)
Basic networking (TCP/IP, DNS, DHCP)
Experience working with ITSM tools (ServiceNow, Remedy, Jira, etc.).
Language Skills:
Japanese Language Proficiency (JLPT N2/N3 or equivalent preferred).
Ability to communicate technical issues in Japanese and English
Regards,
Sajith Nair
Ztek Consulting Inc.
Cell: 678-918-8705
The Analyst, Desktop Support is responsible for the maintenance, installation, repairs and overall support of desktops, laptops, tablets, mobile devices and IoT medical devices to support critical healthcare operations across The Guthrie Clinic (TGC). The Analyst documents, upgrades and/or replaces hardware and software as required. This position will work together with the Help Desk and Network Operations Center (NOC) staff as appropriate to determine and resolve problems.
Experience:
1. Preferred one to three (1 to 3) years of experience on a desktop support services team; healthcare experience preferred.
2. Proficiency in operating systems (e.g., Windows, macOS, iOS, Android)
3. Experience specifying, troubleshooting, and maintaining Microsoft compatible end‐user computing platforms and peripherals running Microsoft Windows Operation Systems including Windows 10 and Windows 11.
4. Experience migration operating system versions and updating desktop images.
5. Knowledge in Microsoft O365, Patch Management, anti-virus and inventory management tools.
6. Excellent knowledge of computers and peripherals.
7. Working knowledge of configuring and troubleshooting iOS and Android-based mobile devices.
8. Strong customer service orientation, good written and oral communication skills, self-motivated and directed.
9. Working knowledge of managing tickets, follow-up actions and close issues.
10. Ability to work in a fast-paced environment, manage user expectations and potential risks.
11. Experience with patch management software.
12. Basic understanding of LAN/WAN network infrastructure technologies.
13. Basic understanding of security technologies including firewalls and antivirus.
14. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
15. Basic understanding of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
16. Experience with resolving multiple issues simultaneously.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CompTIA A+.
Essential Functions:
- Responsible for installation and maintenance of desktop, laptops, tablets, mobile devices, printers and peripheral hardware.
- Perform preventative maintenance on hardware.
- Test and plan the deployment of new operating system releases, vendor patches and commercial software releases.
- Develop and document standardized user processes and procedures; “how-to” documentation.
- Provides proactive and advanced troubleshooting and analysis.
- Understands and accounts for interactions between technologies and applications.
- Responsible for maintaining ticket status and resolution information in ticketing system.
- Accountable for meeting established performance metrics which will be used in performance evaluations.
- Participates in on-call support rotation as specified by management.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrate commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Performs related duties as assigned and unrelated duties as requested.
Other Duties:
- Other duties as assigned
Pay range: min $27.42/hr max $42.78/hr
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
Remote working/work at home options are available for this role.
Join Our Team as a Website Tester at Little Wheel
Little Wheel is a gambling technology company focused on researching and building products that put players first. We are currently hiring Website Testers across Michigan, New Jersey, Pennsylvania, and West Virginia.
This is a great opportunity to earn extra income on a flexible schedule while helping us test online casinos. No prior experience is required, and all training is provided.
This is a short-term contract, with opportunities for ongoing work for high performers.
Role Overview
As a Website Tester, you will:
- Participate in user experience testing on various online casino platforms.
- Follow step-by-step instructions to complete assigned tasks.
- Record feedback and report bugs or usability issues.
- Provide detailed insights into your testing experience.
- Complete all testing assignments within set timelines.
Requirements
To be eligible, you must:
- Be at least 21 years old.
- Reside in one of the following states: Michigan, New Jersey, Pennsylvania, or West Virginia.
- Own a laptop or desktop computer.
- Be able to complete a short, paid online training and onboarding process.
No previous testing or gambling experience is needed. You will not be gambling with your own money, and there are no fees or out-of-pocket costs. All the interactions/game-play would be for testing purposes.
Compensation and Benefits
- Guaranteed earnings of at least $1,000 for approximately 20 hours of testing.
- Minimum of $25/hour, with higher pay for faster testers.
- $100 bonus upon completing the onboarding program.
- Flexible schedule – choose when you want to work.
- Work from home – test websites from the comfort of your own space.
- Fast payments – get paid after each of the 4 testing stages.
- Excellent support – coordinators available daily from 6 AM to 11 PM ET.
What Our Testers Say
"Great side gig for some extra cash. The team is very communicative and will answer any questions/concerns!" – Maria, Trustpilot (2021)
"Tasks are clearly explained with step-by-step instructions. You can work when it's convenient. Support is very helpful and responsive." – Anonymous, Glassdoor (2025)
Read more reviews on Glassdoor, Trustpilot, and Google.
Equal Opportunity Statement
Little Wheel LLC is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all applicants and employees, regardless of race, religion, color, national origin, gender identity, sexual orientation, age, disability, or veteran status. We celebrate diversity and strive to create a workplace where everyone feels valued.
Company Info
Website: Address: Little Wheel LLC, 250 Pehle Ave, Suite 200, Saddle Brook, NJ 07663 Phone: (833) 313-7490
- Technical role focused on supporting market data applications and data feeds.
- Works in a cross-business technology unit collaborating with teams across APAC, EMEA, and North America in a follow-the-sun support model.
- Focus on issue resolution, process improvements, and product rollouts across multiple asset classes.
Key Responsibilities
- Provide support for core Market Data services and applications including:
- Open Bloomberg, LSEG Workspace, FactSet, Arcontech Excelerator, Market Axess and other platforms
- Provide technical support for broker and trading applications, including:
- Tradeweb, ICAP, Brokertec, Tullett Prebon, Tradition
- Coordinate vendor software packaging, including: Scripting, QA testing, Production releases
- Monitor production environments proactively and manage system changes.
- Participate in process improvement and hygiene metrics reviews.
- Manage daily operations, incident resolution, and change management activities.
- Work with engineering and build teams for smooth transition from project delivery to BAU (Business as Usual).
- Collaborate with external vendors to drive application strategy and support delivery.
- Take full ownership and accountability for issues and ensure vendors resolve root causes.
Essential Skills
- Experience with virtual desktop environments and streaming platforms.
- Strong proficiency in Microsoft Office tools.
- Knowledge of TCP/IP networking and connectivity troubleshooting.
- Strong communication skills to interact with traders, support teams, and vendors.
- Experience handling technical troubleshooting and high-priority incidents.
- Understanding of change management frameworks and ticketing systems.
- Knowledge of scripting languages such as:
- PowerShell
- Visual Basic
- Strong documentation and knowledge management practices.
- Self-motivated with strong time management and customer-focused approach.
- Ability to work independently and within teams under pressure.
