Playbook Jobs in Usa

Are You a Proven Operator Who Thrives on Turning a Founder's Vision Into Scalable Reality?

• Do you have 7+ years leading operations in professional services, consulting, or a regulated industry?

• Have you worked alongside a founder before — and do you understand what it means to be the operator who makes the vision real?

• Are you energized by building scalable systems, leading high-performing teams, and driving profitable growth?

• Do you hold people accountable with clarity and respect — and do you never avoid the hard conversations?

If so, you may be the operational leader Berg Compliance Solutions has been looking for.

Important: If this role speaks to you, please read carefully. Serious candidates must follow the application instructions at the bottom of this posting. Applications submitted any other way will not be considered.

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ABOUT BERG COMPLIANCE SOLUTIONS

Berg Compliance Solutions (BCS) is an Austin-based environmental, health and safety (EHS) consulting firm that has served Texas manufacturers and general contractors for over 13 years. We don't just advise — we become our clients' EHS department, delivering on a critical goal: protecting their employees, the environment and businesses.

Our core belief: EHS compliance isn't just a regulatory burden — it's a competitive advantage. Through our proprietary processes and technology platform, we help manufacturers and contractors win more contracts, attract top talent, and build operational resilience. We back it with a bold guarantee: full OSHA, TCEQ, and EPA compliance within 12 months, with financial protection.

Our clients don't just hire us. They partner with us, often for years. That's by design.

We have aggressive plans to multiply the size of this business over the next five to seven years — driven by geographic expansion, new service lines, and our Apprentice EHS Training Program. We have the vision and the proven model. Now we need the operational leader to scale it.

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THE MISSION

You are the bridge between Vision and Execution.

Our Founder has spent over a decade building the intellectual property, systems, processes, client relationships, and culture that define BCS. The operational infrastructure is largely in place — it now needs to be refined, finalized, and scaled.

As Director of Operations, you will be a key leader in running the operational engine of this company — the people, the processes, the projects, and the P&L — working in close partnership with the Founder. You are the person who turns the Founder's growth initiatives into operational reality, on time and on budget.

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KEY RESPONSIBILITIES

Operational Architecture

→ Refine and finalize BCS's existing proprietary processes into fully scalable SOPs, playbooks, and training systems. The foundation is built; your job is to sharpen it.

→ Lead and manage the operational infrastructure required to support aggressive, sustained growth — systems, workflows, technology, and quality controls, in partnership with the Founder.

People Leadership

→ Directly supervise the consulting team, including Senior Managing Consultants and a growing cohort of staff and apprentice-level consultants.

→ Lead hiring, onboarding, performance management, professional development, and accountability in conjunction with the Founder.

→ Champion BCS culture: Fun Vigilance, Fanatic Discipline, Accountability, and Over & Above Effort.

→ Manage and track utilization targets (85% billable), client satisfaction scores (90%+), and delivery of our 12-month compliance guarantee to every client.

Growth Execution

→ Partner with the Founder to translate strategic vision into quarterly and annual operating plans with clear milestones and measurable outcomes.

→ Drive implementation of the roadmap for market expansion, new service line launches, and technology investments, in close collaboration with the Founder.

Financial Stewardship

→ Manage the P&L with a focus on improving margins, controlling costs, and driving profitable growth.

→ Monitor project margins, billable utilization, and contract renewals. Find the leaks and plug them.

Operational Filter for the Founder

→ Serve as the first line of decision-making on day-to-day operational issues, team management, and problem-solving — so the Founder stays focused on high-leverage activities.

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WHAT WE'RE LOOKING FOR

Required:

• 7+ years of operations or general management experience in professional services, consulting, or a regulated industry

• Bachelor's degree from an accredited university (business, operations, or related field preferred). Graduate degree is even better.

• Proven experience managing teams and contributing to P&L performance

• Strong track record of building and scaling operational systems in a growing organization

• High integrity, sound judgment, and strong communication skills

• Must be based in the Austin, Texas area with the ability to report regularly to our Northwest Austin office

• Ability to travel up to 20% as needed.

Preferred:

• Familiarity with EHS, environmental compliance, or the regulatory consulting landscape

• Experience with EOS (Entrepreneurial Operating System) or a similar operating framework

• Experience in professional services or consulting firms

• Experience scaling a small team through significant growth

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COMPENSATION & BENEFITS

• Base Salary: $115,000 – $135,000 (commensurate with experience)

• Performance Bonus: $20,000 – $30,000, tied to net profit growth, operational milestones, and team performance

• Long-Term Incentive: Potential phantom equity or profit sharing as the company hits defined scale targets

• Health, dental, and vision insurance

• 401(k) with employer match

• High-autonomy work environment with direct access to company leadership

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OUR CULTURE: FUN VIGILANCE

We do serious work — people's lives and safety depend on it. But that doesn't mean we don't enjoy the work and the people we do it with. Our culture is built on accountability, fanatic discipline, continuous improvement, and a genuine service-minded attitude.

We follow our processes without exception, respond to clients within two hours, and always go above and beyond. No silos, no drama, no excuses. Just a team committed to protecting people and building great companies.

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HOW TO APPLY — PLEASE READ CAREFULLY

**We don't hire through a standard process, and we don't want standard applicants. To be considered for this role, you must follow these instructions exactly to the interview process started**

1. A brief summary (one page or less) describing a "Long List" you inherited in a previous role — a backlog of operational or growth initiatives — and how you prioritized and executed it to drive measurable results.

2. Your resume, along with your compensation requirements.

Send both to:

Applications submitted without the summary, will not be considered. This step is intentional — it tells us a great deal about who you are.

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BCS is a company on the move. If you're the operator who wants to help build something great — and leave a lasting mark on the safety and wellbeing of Texas's manufacturing and construction workforce — we want to hear from you.

Fast Retailing, recognized for our flagship brand UNIQLO and Theory, Helmut Lang,

Comptoir Des Cotonnier, GU, PLST, and Princesse Tam Tam brands, operates with the mission of “Changing clothes. Changing conventional wisdom. Change the world.” and the concept of “LifeWear = ultimate everyday wear to improve everyone’s daily life.”

Fast Retailing Group aims to become the world’s No.1 brand, loved by customers globally, by serving as an essential “clothing infrastructure” for everyday life.

As business operations increasingly shift to digital platforms, establishing a robust global security framework for system development and operations has become a critical priority.

This position seeks a professional who can assess the reality of our information systems, identify risks comprehensively, and lead the implementation of optimal security controls in collaboration with IT and business departments, thereby strengthening global information security.

Department Overview:

The Information Security Office is responsible for protecting customer personal data and all internal confidential information.

Operating globally with a diverse team, the office develops and enforces security rules, provides education, and continuously monitors implementation across all regions.

Headquartered in Japan, the team leads global initiatives to assess and mitigate security risks that may impact business operations.

Rather than pursuing local optimization, the office designs and executes security strategies that are optimal for the entire group, working with a wide range of stakeholders, business functions, and technologies to implement and operate security solutions.

Position Overivew:

This position is based in North America (NYC) but primarily functions as part of the Global Headquarter (GHQ) team. In addition to GHQ responsibilities, the role may also support certain activities of the North America Information Security Office.

As a member of the Global Security Operations Center (SOC), this role will handle security monitoring and Tier 2 incident response across multiple environments, including our e‑commerce platform, enterprise systems, and IaaS cloud infrastructure. The projects under this role are not limited to routine alert handling; rather, they involve complex, high‑autonomy initiatives such as:

End‑to‑end oversight of monitoring improvements

1. Analyzing detection gaps in our EC, Enterprise, and IaaS environments
2. Designing enhanced detection logic and workflows
3. Coordinating with global stakeholders to deploy new monitoring rules

Security automation and process optimization projects

1. Identifying inefficiencies in existing SOC processes
2. Proposing and implementing automation (e.g., SOAR workflows, log enrichment, playbook optimization)
3. Driving operational improvements without relying on predefined “plug‑and‑play” tasks

Evaluation and implementation of new security tools

1. Leading technical assessments and PoCs for new SOC technologies
2. Designing deployment plans and integration strategies
3. Executing rollout in coordination with global teams while owning the technical decision-making process

These key projects require the ideal candidate to work independently, evaluate complex security challenges, design appropriate technical solutions, and drive the implementation from concept to completion. The expectation is not to perform basic alert monitoring, but to actively enhance the SOC’s capabilities by applying technical judgment, initiative, and ownership over key security improvements.

Responsibilities:

Based on your strengths and interests, you will take ownership of multiple areas from the list below:

• Implementation, operation, and continuous improvement of cybersecurity technologies (e.g., WAF, AntiBot, email/web/endpoint protection)
• Deployment and enhancement of insider threat prevention solutions (e.g., DLP, CASB, data security platforms)
• Building and managing log monitoring infrastructure, including development of detection and monitoring content
• Planning and executing security assessments and cyberattack simulation exercises
• Responding to security incidents, conducting investigations, and driving technical remediation
• Performing other information security tasks necessary to support the company’s overall risk management

Education & Qualifications:

• Bachelor’s degree in Cybersecurity, Computer Science, Information Technology, or related field
• 4-7+ years of experience in Cyber Threat Intelligence, Security Operations, Incident Response, and/or related roles
• Experience in incident response and related investigations
• Strong knowledge of Incident Response principles, framework, and processes
• Strong, analytical approach to problem solving and solution development
• Able to manage multiple projects and support functions in a fast-paced, dynamic environment.

Salary: $95,000.00 to 120,000.00*

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

Ensure your Fast Retailing US job offer is legitimate and don’t fall victim to fraud. Fast Retailing never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for an interview and ensure your communication is coming from Fast Retailing or sister company email address. For added security, where possible, apply directly through our job posting.

Required Skills & Experience

-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).

-Experience managing high‑volume ticket queues.

-Experience using Zendesk or similar CRM platforms.

Nice to Have Skills & Experience

-Interest in cryptocurrency or blockchain

Job Description

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.

Core Support Operations:

-Manage approximately 40 email tickets per day

-Provide clear, timely, and accurate responses through Zendesk.

-Handle general inquiries related to the platform and user accounts.

Fraud, Safety, and Risk Support:

-Investigate account restrictions, fraud activity, and suspicious crypto transfers.

-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).

-Gather details to support fraud claims and escalation workflows.

-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.

Financial Operations

-Support FIAT‑related issues including:

• Bank transfers

• Troubleshooting linked bank accounts

• Understanding deposit/withdrawal flows

-Provide foundational support for crypto transfers; crypto knowledge is a major plus.

Quality & Collaboration

-Participate in the QA program to maintain high service standards.

-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.

-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.

This is a 6-month contract-to-hire position with an hourly rate of $27-$30/hr, depending upon qualifications and shift preference.

PRODUCT DEVELOPMENT MANAGER

Full-Time • Austin, TX • On-Site

About El Famoso

El Famoso builds the commerce infrastructure behind culture. Based in Austin, we’re the behind-the-scenes partner for artists and brands, handling the full stack: e-commerce, tour operations, product development, fulfillment, and customer service, and we’re growing fast.

The Role

We’re hiring a Product Development Manager to own our product development pipeline across a diverse and growing portfolio of clients in music, entertainment, and apparel. You’ll lead the full product lifecycle, from concept and sampling through production and delivery, while managing relationships with factories, vendors, and internal teams.

You’ll own the production workflow end to end and make sure every product ships on time and on spec. A big part of this role is building a production operation that can move at the speed of culture. When a moment hits, we need product ready fast, and you’ll be the person making sure we can do that. You’ll also be the connective tissue between account management, fulfillment, and our clients, translating creative vision into production reality.

If you’re the kind of person who can keep 15 timelines straight while negotiating with a factory overseas, we want to talk.

What You’ll Do

Product Development & Lifecycle

• Own the end-to-end product development pipeline: concept, design coordination, tech packs, sampling, approvals, production, and delivery across all client accounts.
• Manage sample tracking and approval workflows including strike-offs, lab dips, and pre-production samples on tight turnarounds.
• Maintain and refine product development calendars, aligning internal milestones with client launch dates, tour schedules, and seasonal drops.
• Collaborate with account managers and clients on product assortment planning, translating creative direction into production-ready specs.

Vendor & Factory Management

• Source, evaluate, and manage domestic and international vendors for cut-and-sew, blanks, accessories, and specialty items.
• Negotiate pricing, lead times, and MOQs; maintain a vendor master list with current capabilities, pricing, and performance history.
• Conduct quality control on incoming samples and finished goods, holding vendors accountable to El Famoso’s standards.
• Manage international production logistics including freight forwarding, customs, and delivery timelines.

Team

• Manage, mentor, and develop production team members, including hiring, onboarding, and performance.
• Establish and maintain department SOPs for order tracking, vendor communication, and internal system updates.
• Run weekly production meetings to review pipeline status, flag risks, and coordinate cross-functionally.

Systems & Process

• Manage the product development workflow in our PLM system alongside , keeping order status, timelines, art approvals, and vendor comms up to date across both platforms.
• Build and maintain documentation: vendor onboarding guides, product development playbooks, and department training materials.
• Identify opportunities to improve efficiency through better vendor relationships, process automation, or smarter tooling. We’re an AI-forward shop and encourage creative use of tools.

Cross-Functional Collaboration

• Partner with account managers to scope new product requests with realistic timelines and cost estimates.
• Coordinate with fulfillment and warehousing on inbound shipment scheduling, receiving expectations, and inventory handoffs.
• Support tour operations with merchandise production timelines, ensuring product is ready for on-the-road inventory needs.

What You Bring

Required

• 5+ years in product development, production management, or merchandise operations, ideally in apparel, music merch, or branded consumer goods.
• Proven track record managing vendor relationships across domestic and international factories.
• Experience managing or mentoring direct reports (production coordinators, assistants, or similar).
• Familiarity with the full apparel production cycle: tech packs, grading, sampling, bulk production, and quality assurance.
• Strong working knowledge of project management platforms ( preferred; Asana, Trello, or similar acceptable).
• Comfort with AI tools like ChatGPT, Claude, or similar for workflow optimization.
• Direct, clear communicator who’s comfortable pushing back on unrealistic timelines while maintaining strong relationships.
• Experience with PLM platforms (Centric, Backbone, or similar) for managing product lifecycle workflows.

Preferred

• Experience with Shopify, particularly coordinating product launches.
• Familiarity with Google Workspace, Slack, and modern SaaS tools.
• International sourcing experience with established factory relationships in Asia or Central America.

Why El Famoso

• Work with iconic brands in music, entertainment, and lifestyle. The kind of merch people line up for.
• Join a company in a real growth phase: expanding clients, services, and team. Your impact will be visible.
• A collaborative, low-ego team that values hustle, innovation, and doing right by clients.
• Real ownership of how production operates and grows. Your ideas and improvements have a direct impact.
• Opportunities for growth and professional development as the department scales.
• Direct access to leadership and a real seat at the table on how we grow.

Location: Austin, TX (On-Site)

• Job Type: Full-Time

Senior Platform Architect

Reports To: Director of Engineering

Department: Engineering

Location: Hybrid - Atlanta, GA

What makes MTech different:

Purpose-Driven Work – Build technology that solves real problems for the world

Casual & Collaborative – No corporate bureaucracy, direct access to senior leadership

Innovation-Focused – Healthy innovation pipeline expanding into new segments and technologies

Transparent & Data-Driven – Clear metrics, objectives, and visibility into company performance

Modern Development – Robust development tools, training programs, and technical excellence

Flexibility & Balance – Flexible work environment that values results over presenteeism

Job Summary

The Senior Platform Architect will lead the technical architecture, design, and modernization of large-scale, multi-tenant enterprise SaaS platforms built on Azure and the .NET stack. This role requires mastery of distributed systems, cloud-native design, and advanced engineering practices to deliver highly available, performant, and secure solutions for global consumer-facing SaaS and Agentic AI products.

Responsibilities and Duties

Architectural Design & Transformation

• Lead migration from monolithic systems to modular monolith and microservices architectures using domain-driven design, bounded contexts, and decomposition strategies.
• Design multi-tenant SaaS platforms with advanced tenant isolation, resource partitioning, and elastic scaling using Azure services.
• Define and enforce architectural standards for .NET (C#), TypeScript, Angular, SQL Server, and Azure, including dependency injection, SOLID principles, asynchronous programming, and reactive patterns.
• Design and implement distributed systems: service orchestration, API gateway management, IoT, edge computing, distributed transactions, eventual consistency, CQRS, and event sourcing.
• Architect for cloud-native resiliency: circuit breakers, bulkheads, retries, failover, geo-redundancy, and disaster recovery using Azure App Services, Azure Functions, Service Bus, Cosmos DB, and Azure SQL.
• Develop and maintain architecture documentation, reference models, and decision records using industry frameworks (TOGAF, Zachman, C4 Model).

Performance Engineering & Observability

• Establish and monitor platform SLOs (latency, throughput, error rates, availability) mapped to customer SLAs.
• Architect and implement advanced caching strategies, indexing, and query optimization for SQL Server and NoSQL stores in coordination with Senior Data Architect, Data Engineers, and Database Admins.
• Design and implement telemetry pipelines: distributed tracing (OpenTelemetry), structured logging, metrics collection, and real-time dashboards for system health and diagnostics.
• Conduct performance profiling, load testing, and capacity planning for backend services and frontend applications.

Automation, Quality, and DevOps

• Architect and implement CI/CD pipelines with automated build, test, security scanning, and deployment workflows.
• Integrate static code analysis, code coverage, and quality gates into the development lifecycle.
• Design and enforce automated testing strategies: unit, integration, contract, and end-to-end tests for backend and frontend components.
• Develop infrastructure as code (IaC) solutions for repeatable, scalable cloud provisioning.
• Create incident response playbooks for rollback, failover, and recovery, drive down MTTR and automate remediation where possible.

Security, Compliance, and Governance

• Architect for multi-tenant security: authentication/authorization (OAuth2, OpenID Connect), encryption at rest and in transit, secrets management, and compliance with SOC 1, SOC 2, GDPR, and other regulatory standards.
• Implement secure software development lifecycle (SSDLC) practices, threat modeling, and vulnerability management, including ZDR, DLP, No Model Training policies with AI Models.
• Ensure architectural governance and alignment with enterprise frameworks (TOGAF, Zachman), maintain architecture decision records, and participate in architecture review boards.

Technical Leadership & Collaboration

• Mentor engineering teams in advanced architectural concepts, distributed systems, cloud-native development, and best practices.
• Collaborate with Data Architect, DevOps, IT Services, Engineering and Product Management teams to ensure platform extensibility, integration, and support for complex business requirements.
• Evaluate and integrate AI/ML services, advanced analytics, and developer productivity tools to enhance platform capabilities.
• Champion a culture of technical excellence, continuous improvement, and innovation.

Required Experience & Skills

• Minimum 10+ years in software/platform engineering, with at least 8 years in platform architecture for enterprise SaaS on Azure and .NET tech stack.
• Proven experience architecting and delivering large-scale, multi-tenant SaaS platforms for global consumer-facing products.
• Deep expertise in .NET (C#), Azure cloud services (App Services, Functions, Service Bus, Cosmos DB, SQL Server), Azure Open AI, Microsoft Agent Framework, TypeScript, Angular, CI/CD, automated testing, and observability.
• Mastery of distributed systems, cloud-native patterns, event-driven architectures, and microservices.
• Demonstrated success in technical debt reduction, performance engineering, and architectural modernization.
• Experience with architectural frameworks (TOGAF, Zachman, C4 Model), architectural governance, and compliance.
• Strong understanding of platform security, regulatory compliance, and multi-tenant SaaS challenges.

Success Metrics (First 12 Months)

• Reduction in platform-related incidents/support tickets.
• Improvement in deployment speed and release velocity.
• Reduction in MTTR for platform incidents.
• Achievement of modularization milestones (monolith decomposition, service rollout, platform observability in production).
• Increase in automated test coverage, code quality, and system performance metrics.

Preferred Skills & Certifications

• TOGAF, Zachman, or similar architecture certification.
• Advanced knowledge of event sourcing, CQRS, service mesh, and cloud-native security.
• Familiarity with semantic technologies, knowledge graphs, and AI/ML integration.
• Hands-on experience with infrastructure as code, automated testing tools, and modern DevOps practices.
• Strong background in platform security, compliance, and multi-tenant SaaS challenges.

EEO Statement

Integrated into our shared values is MTech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. MTech aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We

One of Swoons top clients in the Artificial Intelligence space is hiring a Professional Services Sourcing manager to join their team out of San Francisco, CA!

Details:

Location: Hybrid - San Francisco

Rate: $80-$95/hour W2

Duration: 6 months to start with chance of extension

This person will bridge strategic category leadership and day-to-day sourcing execution. This role sits between category coordination and category strategy, with a stronger tilt toward sourcing ownership, supplier strategy, and cross-functional deal execution. It will also be involved in M&A activities, helping to integrate the vendors of acquired companies.

Day to Day:

• Lead end-to-end sourcing for professional services engagements, from intake through negotiation, contracting, and award.
• Negotiate MSAs and ISAs with a wide range of professional services firms and align commercial terms to OpenAI’s risk and governance standards.
• Build and run competitive processes (RFP/RFQ), including scope shaping, bid evaluation, and commercial recommendation development.
• Partner with Legal, Finance, Security, and Extended Workfoce teams to structure agreements that balance speed, flexibility, compliance, and value.
• Standardize sourcing playbooks, rate card approaches, and service taxonomy to reduce fragmentation across the category.
• Build playbooks and repeatable frameworks for M&A-related sourcing and contract integration activities.

Requirements:

• 8+ years of experience in sourcing, category management, procurement, or commercial operations in fast-scaling environments.
• Strong sourcing and negotiation experience across professional services, consulting, or contingent/advisory spend.
• Experience in M&A post merger integration of contracts
• Experience balancing strategic category goals with high-volume, hands-on sourcing execution.

HCLTech is looking for a highly talented and self- motivated CDP Architect to join it in advancing the technological world through innovation and creativity.

Req ID: 81003

Job Title: CDP Architect (Customer Data Platforms)

Experience level: 15+ years

Work Location: Holmdel, NJ

Must have skills

• Customer Data Platform - Segment (Mandatory) Adobe Experience Platform, Salesforce Data Cloud etc.

• Integrations- ETL, Real Time and batch based, Analytics platform like google analytics, CJA, etc.

• 15+ years of experience in marketing, marketing operations, Data Driven operations or segment focused roles

• Proven hands on experience owning and operating marketing segments

• Strong experience in segmentation, activation, and marketing operations

• Demonstrated ability to analyze data, define roadmaps, and drive execution

Preferred skills:

• Good to have experience working with other Customer Data Platforms (CDPs), with exposure to platforms such as: Salesforce Data Cloud, Adobe Experience Platform (AEP) or any other.

Job Description:

Roles & Responsibilities-

• Hands on experience with Segment Customer data platform as lead / architect.

• Act as the segment subject matter owner, while leveraging experience across other marketing and data products to enhance outcomes

• Hands on experience defining, building, and managing marketing segments using customer, behavioral, and engagement data

• Translate business and marketing objectives into actionable segmentation, targeting, and activation strategies

• Marketing Operations experience, including hands on involvement in Campaign execution, Journey orchestration, Audience activation workflows

• Good to have experience working with other Customer Data Platforms (CDPs), with exposure to platforms such as: Salesforce Data Cloud, Adobe Experience Platform (AEP) or any other.

• Experience integrating and activating segments across email, web, mobile, paid, and owned channels

• Collaborate closely with data, IT, and platform teams to enable and optimize integrations required for segmentation and activation

• Analyze current segment performance, data gaps, and operational challenges

• Analyze and define the roadmap as per current technology stack, balancing near term execution with future capability and platform evolution

• Convert insights and analytics into practical execution improvements and optimizations

• Enable marketing and execution teams through playbooks, workflows, and operating best practices

• Partner with product, sales, analytics, and operations teams to ensure end to end segment enablement

• Support rollout, adoption, and optimization during major campaigns and launches

Experience Required:

• 15+ years of experience in marketing, marketing operations, or segment focused roles

• Proven hands on experience owning and operating marketing segments

• Strong experience in segmentation, activation, and marketing operations

• Demonstrated ability to analyze data, define roadmaps, and drive execution

• Experience working in complex, cross functional enterprise environments

Pay and Benefits

Pay Range Minimum: $131,000 per year

Pay Range Maximum: $202,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the followi14520ng benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You’ll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

JOB TITLE: Senior Event Marketing Manager

OVERALL PURPOSE

The Senior Event Marketing Manager is responsible for the strategic planning, development, execution, and optimization of a comprehensive portfolio of high-impact events that support brand awareness, client engagement, employee culture, and business growth. This role oversees a high-volume annual event calendar (300+ events per year), including high-profile sponsorship activations, customer appreciation events, executive programs, internal employee engagement events, and community initiatives.

This position leads the end-to-end event marketing lifecycle—from strategy and planning to execution and measurement—ensuring each event delivers exceptional experiences aligned with brand standards and organizational objectives. The Senior Event Marketing Manager works cross-functionally with internal stakeholders, external agencies, and vendors to deliver premium, high-touch events while maintaining operational excellence, budget discipline, and measurable outcomes.

Ensures all activities comply with applicable laws, regulations, and organizational policies.

ESSENTIAL RESPONSIBILITIES

35% – Strategic Event Planning and Program Management

Develops and manages a comprehensive annual event strategy aligned with organizational marketing and engagement objectives. Oversees the planning and execution of a high-volume portfolio of events, including customer appreciation events, sponsorship activations, community initiatives, executive engagements, and internal programs. Ensures events consistently reflect brand standards and deliver high-quality attendee experiences.

Develops scalable event frameworks, timelines, playbooks, and communication strategies to support the successful execution of 300+ events annually.

30% – Event Execution, Logistics, and Stakeholder Management

Leads end-to-end event execution, including venue selection, vendor management, contract negotiation, program design, guest experience planning, production oversight, and on-site event leadership.

Partners closely with senior leadership, marketing teams, internal stakeholders, and external partners to coordinate logistics, messaging, and program delivery. Ensures seamless execution and quality control across all events while managing multiple concurrent initiatives.

20% – Sponsorship and Partnership Activation

Manages strategic sponsorships and partnership activations, ensuring maximum brand visibility and engagement opportunities. Oversees sponsorship deliverables, asset coordination, stakeholder communications, and activation strategies to ensure contractual obligations and brand objectives are met.

Works with marketing, communications, and community teams to maximize the value of sponsorship investments through integrated event experiences and strategic storytelling.

10% – Budget Management and Performance Measurement

Develops and manages event budgets, forecasts, and financial tracking across the event portfolio. Evaluates vendor proposals and negotiates contracts to maximize cost efficiency while maintaining premium event quality.

Tracks event performance through defined metrics including attendance, engagement, brand exposure, and stakeholder feedback. Uses insights to continuously improve event strategy and execution.

5% – Cross-Functional Collaboration and Program Support

Partners with marketing, communications, leadership teams, and external agencies to support integrated campaigns and organizational initiatives. Provides guidance and best practices related to event marketing strategy, operations, and experience design.

Performs additional responsibilities as assigned.

This position requires regular use of personal computers and standard office equipment.

MINIMUM QUALIFICATIONS

Education

Bachelor’s degree from an accredited institution in Marketing, Communications, Business, Hospitality, Event Management, or a related field, or equivalent professional experience.

Experience

Minimum 10+ years of experience in event marketing, experiential marketing, or corporate event management, with demonstrated success managing a large-scale event portfolio (300+ events annually).

Experience planning and executing high-end, high-visibility events, including:

• Executive-level events and leadership programs
• Customer appreciation and client engagement events
• Sponsorship and partnership activations
• Internal corporate events and employee engagement programs
• Community and brand reputation events

Experience working with senior stakeholders and managing complex event programs across multiple teams and locations.

Technical Skills

Demonstrated proficiency with Microsoft Office applications (Outlook, Word, Excel, PowerPoint) or equivalent tools.

Experience with event management platforms, marketing technology, or project management tools preferred.

Working knowledge of creative asset development, event production processes, and vendor management.

Experience with Adobe Creative Suite, digital asset management systems, or collaboration platforms such as SharePoint is preferred.

Other Job Qualifications

• Exceptional project and program management skills with the ability to manage multiple large-scale events simultaneously
• Strong leadership and stakeholder management skills with experience working with executives and cross-functional teams
• Excellent written and verbal communication skills
• Strong attention to detail and commitment to delivering premium event experiences
• Ability to thrive in a fast-paced environment while managing competing priorities
• Strategic thinker with the ability to translate business goals into impactful event programs
• Self-motivated and able to take initiative while working both independently and collaboratively

Ability to travel as needed and work evenings or weekends when required for event execution.

Required Skills & Experience

-3–4 years of experience in customer support, operations, or a client‑facing environment (email and live chat support strongly preferred).

-Experience managing high‑volume ticket queues.

-Experience using Zendesk or similar CRM platforms.

Nice to Have Skills & Experience

-Interest in cryptocurrency or blockchain

Job Description

Insight Global is currently hiring Customer Support Analysts for our client in Tempe, AZ. Our client is a global crypto and Web3 platform. We are seeking a detail‑oriented, proactive Support Agent who excels in email‑based customer service and thrives in a fast‑paced environment. This role focuses on high‑volume ticket management, fraud‑related support, account safety, and issue resolution within the crypto exchange platform. The ideal candidate is highly organized, customer‑first, and capable of identifying risks, gathering case details, and escalating issues appropriately.

Core Support Operations:

-Manage approximately 40 email tickets per day

-Provide clear, timely, and accurate responses through Zendesk.

-Handle general inquiries related to the platform and user accounts.

Fraud, Safety, and Risk Support:

-Investigate account restrictions, fraud activity, and suspicious crypto transfers.

-Identify potential scams or compromised accounts (fraud expertise not required, but strong judgment is essential).

-Gather details to support fraud claims and escalation workflows.

-Monitor “urgent” or “account compromised” channels and freeze accounts when necessary to protect users.

Financial Operations

-Support FIAT‑related issues including:

• Bank transfers

• Troubleshooting linked bank accounts

• Understanding deposit/withdrawal flows

-Provide foundational support for crypto transfers; crypto knowledge is a major plus.

Quality & Collaboration

-Participate in the QA program to maintain high service standards.

-Follow documented processes, SOPs, and playbooks; escalate complex issues to senior team members.

-Work cross‑functionally with Operations, Training, and Leadership to route cases and improve workflows.

This is a 6-month contract-to-hire position with an hourly rate of $30/hr depending upon qualifications and shift preference.

Job Title: Techno-Functional Consultant – Digital Communication Platforms (AEM)

Location: Northville, MI (Onsite)

Duration: Long Term Contract

Role Overview

We are seeking a Techno-Functional consultant to support and enhance enterprise digital communication platforms while bridging business communication teams and IT. The role focuses on platform operations, troubleshooting, and delivery support across tools such as Adobe Experience Manager (AEM), SharePoint, Workvivo, and enterprise distribution platforms.

This position requires a hands-on techno-functional professional who can work closely with communications teams, infrastructure teams, and vendors to ensure reliable platform performance and smooth delivery of internal communication initiatives.

Key Responsibilities

• Act as the primary techno-functional contact for communication platforms including AEM, SharePoint, Workvivo, and distribution systems

• Support content publishing, platform configuration, and troubleshooting within AEM and related digital platforms

• Assist with testing and execution of communication initiatives such as town halls, internal broadcasts, and email distributions

• Work with Infrastructure and IT teams to resolve technical issues impacting communication platforms

• Monitor and support distribution list reliability and message delivery issues

• Assist with platform integrations and vendor coordination where required

• Support the technical setup and onboarding of communication tools or applications

• Help document and maintain platform usage guidelines and operational playbooks

• Identify opportunities to leverage automation or AI-enabled tools to improve communication workflows

• Collaborate with business teams to translate communication requirements into technical actions

Required Skills

• 5–8+ years of experience in digital platforms, enterprise communication systems, or web content platforms

• Hands-on experience with Adobe Experience Manager (AEM)

• Experience working with SharePoint or enterprise intranet platforms

• Familiarity with internal communication tools such as Workvivo, intranet platforms, or collaboration tools

• Experience supporting enterprise email distribution systems or internal communication platforms

• Ability to troubleshoot platform issues and coordinate with infrastructure or vendor teams

• Strong collaboration skills to work across business and technical teams

Preferred Experience

• Exposure to Adobe Experience Cloud ecosystem

• Familiarity with enterprise communication or employee engagement platforms

• Experience supporting digital communication events or internal broadcasts

• Exposure to AI tools or automation used in digital communication workflows

Ideal Candidate

A hands-on techno-functional professional who enjoys working at the intersection of business communications and enterprise technology, ensuring that communication platforms operate reliably and support business needs effectively.