Playbook Jobs in Usa

Role: GRC Engineer (OneTrust / NIST) - Mid

Location: Plano, Texas (Hybrid)

Duration: Long Term Contract

Description

We are seeking a hands‑on GRC Engineer & Risk Analytics professional who will implement and scale a NIST‑aligned control and risk framework in OneTrust while also conducting targeted risk and control assessments to validate design and operating effectiveness. Reporting to the TFSB CISO, you will connect process, data, and automation so department leaders can see—and reduce—risk in near‑real time through role‑based dashboards and scorecards. You’ll partner with Security Engineering, IT, Audit, and business control owners to streamline assessments, evidence collection, POA&M tracking, and reporting.

Focus split: approximately 70% OneTrust configuration, integrations, data modeling, and dashboards; approximately 30% targeted assessments and facilitation.

Module ownership on Day 1: OneTrust Integrated Risk Management (IRM) and Third‑Party Risk Management (TPRM).

What you’ll be doing:

Model the control framework in OneTrust: map NIST CSF and NIST 800‑53 control families, control objectives, test procedures, evidence types, and ownership.

Configure assessment templates (application/infrastructure, inherent/residual risk, third‑party due diligence, control attestations) with automated workflows, notifications, and approvals.

Stand up a POA&M lifecycle (defect creation, risk acceptance, due dates, escalations, verifications) and connect to tickets for remediation traceability.

Build role‑based dashboards and departmental scorecards that surface KRIs/KPIs (e.g., control coverage, overdue actions, risk heatmaps, SLA adherence).

Establish data taxonomy and metadata (assets, business processes, data classifications) aligned to controls and obligations to support consistent analytics.

Own the end‑to‑end third‑party risk workflow in OneTrust: inherent risk profiling, tiering, questionnaire selection, and residual risk calculation.

Design and maintain due‑diligence questionnaires and control attestations; streamline evidence collection and follow‑ups via automated reminders and SLAs.

Track remediation and POA&Ms for vendors; manage risk acceptances, exceptions, and expirations with clear ownership and timelines.

Publish vendor scorecards and portfolio‑level insights for department leaders; highlight concentration risk, critical suppliers, and overdue actions.

Integrate TPRM data with IRM objects (assets, processes, controls) to show end‑to‑end exposure and dependencies.

Integrate OneTrust with CMDB, Risk reporting platforms to auto‑enrich risks, controls, and assets.

Define data quality rules and reconciliation checks; implement connectors or API jobs to keep dashboards near‑real‑time and reduce manual evidence collection.

Partner with Analytics to publish curated Power BI datasets for executives and technical teams.

Conduct spot assessments and control testing to validate design and operating effectiveness and calibrate automation.

Translate FFIEC/GLBA/SOX and policy requirements into measurable controls and department‑owned obligations; document rationales and residual risk.

Facilitate remediation planning with control owners; track POA&Ms and risk acceptances to closure with clear RACI and deadlines.

Create playbooks, test scripts, and user guides; run enablement sessions for control owners and assessors to drive adoption.

What you’ll deliver in the first 6–12 months:

A fully modeled NIST-aligned control catalog in OneTrust IRM and TPRM, complete with owners, testing procedures, evidence, and mapped obligations.

3–5 data integrations operational (for instance, CMDB, Archer, Posture Management) enabling automated evidence and asset-to-control mapping.

Departmental scorecards along with an executive dashboard (showing trendlines, heatmaps, top risks, overdue actions, and risk reduction by department).

Enhanced assessment throughput with a reduced cycle time (targeting a 30–40% improvement from baseline).

Improved on-time completion of POA&M (targeting an increase of 20–30%) with a decrease in repeat findings through structured root-cause identification.

Published and operational governance framework artifacts (including a governance calendar, defined roles, training materials, and standard operating procedures).

Requirements:

• 5+ years hands‑on experience implementing/administering GRC platforms (OneTrust preferred; Archer/ServiceNow GRC acceptable with commitment to OneTrust ramp‑up).

• Working knowledge of NIST CSF and NIST 800‑53 and how to translate obligations into measurable controls and tests.

• Experience configuring questionnaires, workflows, object models, APIs, and building role‑based dashboards.

• Data skills in Power BI, SQL, or Python for data prep/transformations that feed analytics.

• Ability to tell the risk story—translate technical signal into business‑relevant insights for department leaders.

• Bachelor’s degree or equivalent practical experience.

Added bonus if you have:

• OneTrust GRC/IRM certifications; CRISC, CISA, or CISSP.

• Prior integrations with ServiceNow, Jira, SailPoint/IDP, Qualys/Tenable, or cloud platforms (AWS/Azure).

• Experience setting up control attestation/evidence automation and KRI/KPI scorecards across business units.

• Background in financial services or familiarity with FFIEC/GLBA/SOX supervisory expectations.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Under the general direction of the Health Plan Management leadership, the Health Plan Management Associate will work closely with the Health Plan team to support key initiatives for a select group of Health Plan clients that result in exceptional service and attentiveness to client needs.

The Health Plan Management Associate must be a reliable selfstarter who thrives in a fastpaced, challenging environment, maintains a positive attitude, and demonstrates strong attention to detail and multitasking abilities.

Essential Duties and Responsibilities

• Acts in a support role for a book of business within the HP management team supporting Health Plan Managers with their accounts.
• Internal and external coordination, tracking of requests, and driving resolution of issues across various internal and external teams, building strong relationships along the way.
• Performance Guarantee and Service Level Agreement Tracking
• Tracking & submission of security audit/inquiries.
• Provide regular status reporting to track project/tasks progress against goals, objectives, and timelines.
• Develop and own a project management tracking system that enables efficient monitoring of key tasks and ensures consistent followthrough.
• Maintaining Health Plan Partner playbook.
• Coordinating and monitoring Marketing activities, triaging issues as required.
• Other requests to support the overall Health Plan book of business.

The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs.

Supervisory Responsibilities

No

Required Qualifications

• A Bachelor's degree from a four-year college or university.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint) and Outlook.
• Possesses excellent communication and presentation skills, both verbal and written.
• Must work collaboratively with all team members and cross-departmentally.
• Occasional travel may be required for internal and client facing meetings.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Teladoc Health is seeking an experienced Cyber Incident Response Lead to spearhead our organization's efforts in responding to cybersecurity incidents.This role will lead complex incident investigations, coordinate cross-functional response efforts during security events, drive containment/eradication/recovery activities, and continuously improve the incident response program. This position combines hands-on technical response leadership with strategic oversight, stakeholder communication (including executive-level), and mentorship of analysts/engineers. You will serve as a key escalation point for high-severity incidents and help shape the organization's resilience against evolving threats (ransomware, supply-chain attacks, nation-state actors, etc.).

Essential Duties and Responsibilities

Qualifications Expected for Position

• 7+ years of experience in cybersecurity, with at least 5 years in an incident response or SOC lead capacity
• Deep hands-on experience with SIEM platforms (e.g., Splunk, Microsoft Sentinel), EDR tools, and network forensics
• Strong understanding of attacker tactics, techniques, and procedures (TTPs) as mapped to the MITRE ATT&CK framework
• Proficiency in digital forensics, malware triage, and log analysis across Windows, Linux, and cloud environments
• Experience leading response efforts for major incident types including ransomware, data exfiltration, BEC, and insider threats
• Excellent communication skills - able to translate technical findings into clear, executive-level briefings
• Relevant certifications such as GCIH, GCFE, GCFA, CISSP, or equivalent

• Experience with cloud security incidents across AWS and Azure.
• Familiarity with regulatory and legal considerations (e.g., HIPAA, PCI-DSS breach notification requirements)
• Prior experience in regulated industries (finance, healthcare, critical infrastructure) or supporting executive-level communications during breaches.
• Experience leading small-to-medium IR teamsor acting as primary incident commander.

The base salary range for this position is$160,000 - $170,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

Chicago, IL (Hybrid)

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation
starts with our people. We foster an inclusive, people-first culture where
every employee is empowered to perform at their best. Together, we advance
meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a Sr. Manager Customer Success on our Marketing and Membership Experience team. This is a hybrid position reporting into our Chicago, IL office, requiring 2 days a week in the office.

This role manages the post-sale customer experience for group
membership institutions using MMX educational product. Responsible for
maximizing enablement, retention and ROI, while positioning Customer Success as
a differentiating attribute of AMA's educational products and brand. This role
oversees a team of Customer Success Managers, builds scalable systems to drive
engagement and institutional growth, and partners across internal teams to
deliver best-in-class customer experiences.

RESPONSIBILITIES:

Customer Success Framework and Operations

• Develop and continuously refine the Customer Success Playbook, including onboarding arc, product user training materials, communication templates, and outcome-aligned product guidance.
• Align service models to account segments and growth opportunities to optimize customer engagement.
• Assign accounts to Customer Success Managers based on account segment, product scope, and resource capacity.
• Identify and implement opportunities to streamline, digitize, and automate customer engagement with MMX education products to create efficiencies and evolve customer interactions within the learning environment.
• Develop business cases to integrate or invest in technologies that support customer scale.
• Coordinate cross-functional collaboration to enhance the post-sale customer journey.
• Identify and monitor key ROI metrics internally and on behalf of subscribers.

Customer Engagement Oversight

• Establish and operationalize a system for gathering and applying customer feedback across the engagement lifecycle.
• Determine frequency, audience, distribution channel and approach for applying results and sharing findings with relevant stakeholders.
• Partner with the Content and Communication team to cultivate customer advocates and produce targeted engagement materials.
• Collaborate with Product Ops team to address usability issues, including login friction and system administration challenges.
• Facilitate advisory groups with key customers and stakeholders to inform product evolution and deepen engagement.
• Coach Customer Success Managers to proactively manage retention, analyze account risk, and execute data-driven retention plans.

Staff Development & Management

• Provide ongoing leadership, training and development, ongoing feedback, support and counsel. Develop individual performance goals and accountabilities.
• Analyze capacity and align resources to support team and individual goals.
• Recruit and train staff, developing strong expertise in product attributes, customer insights, and communication. Ensure team mastery of all core MMX education products.

May include other responsibilities as assigned

REQUIREMENTS:

1. Analytical, goal-oriented, and creative with excellent communication skills (written and verbal) and ability to excel in a matrixed environment.
2. Bachelor's degree in business, communications, healthcare administration or related field required, Master's degree preferred.
3. 7+ years of account management and customer relationship experience with segmented customers across multiple products required.
4. 3+ years of people management experience required.
5. Previous experience managing customers in a healthcare-related context preferred.
6. Proven critical thinking skills with ability to identify and address root causes of recurring issues. Success in facilitating strong customer relationships and resolving issues to retain customers and increase loyalty.
7. Proven ability to organize and prioritize while managing multiple projects/programs simultaneously in fast paced environment.
8. Strong external presence to communicate with customers and stakeholders.
9. Familiarity with learning management systems, online education programs, and accreditation standards strongly preferred, particularly in a medical setting.
10. Some travel is required.

This role is an exempt position, and the salary range for this position is $102,816- $136,017. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee's pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association's benefits offerings, please click here.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant's race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION

About Reputation

Reputation, founded in Silicon Valley in 2013, is the industry's sole platform that uses an AI-powered product stack to help companies measure, manage, and scale their real-time reputation performance everywhere, effectively functioning as a business's eyes and ears across all customer feedback channels to uncover predictive insights. This market leadership is reinforced by significant funding from top-tier firms like Bessemer Venture Partner, Kleiner Perkins, and Marlin Equity Partners, driving substantial annual recurring revenue from Global Fortune 1000 companies, major automotive OEMs, healthcare systems, and top property management firms, with trust from over 250 partners including Google and Meta. Recognized recently as America's Greatest Midsized Workplaces by Newsweek which rewards excellence and career development, and attracts player-coaches, team-oriented collaborators, and individuals who value perseverance and hustle.

Your Role at Reputation:

TheManager, Sales Development, role holds an important leadership position at the top of the sales funnel for the entire company. The ideal candidate will be responsible for driving the success of our outbound sales efforts, managing and mentoring a team of SDRs, and collaborating with other departments to achieve company revenue goals. They will set team activity goals, motivate and develop team members, and work closely with the entire sales organization. We're looking for professionals with strong organizational and follow up skills who work well in a team environment. If you are motivated to inspire, coach and develop a team of high performing Sales Development Reps, we want you!

How You'll Shape the Experience:

• Strategy and Process

  • Design effective outbound strategies, including multi-channel approaches (email, phone, LinkedIn, etc.), and optimize these efforts based on performance data.

  • Implement and continuously refine processes, tools, and workflows that increase SDR efficiency and effectiveness.

  • As part of the Sales Development Leadership team; regularly contribute to sales strategy and planning activities. Stay updated on industry trends and provide new ideas and strategies accordingly

• Outreach Management and Pipeline Creation

  • Conduct high level and value added conversations with C level and senior executives in prospect / customer accounts.

  • Develop and implement best practices for prospecting, lead qualification, and follow-up that align with the company's messaging and target Ideal Customer Profile (ICP) and Personas.

  • Own, drive, and accurately forecast activity and pipeline creation efforts.

• Team Leadership & Development:

  • Recruit, train, and develop SDR talent, creating career growth opportunities within the team.

  • Lead, and mentor a high-performing SDR team, fostering a culture of innovation.

  • Set clear performance expectations and goals for individual SDRs and the team as a whole.

  • Conduct regular performance evaluations and implement improvement plans as needed, such as ongoing coaching, mentoring, and professional development opportunities.

• Cross-Functional Collaboration:

  • Work closely with marketing, sales, enablement, operations teams to ensure alignment of growth strategies and initiatives.

  • Partner with the sales team to optimize the lead-to-customer conversion process and develop effective outreach approaches.

  • Collaborate with Subject Matter Experts (SMEs) and business leaders to develop relevant, ongoing content, tools, playbooks, and resources to aid skill development & on-the-job learning applications.

• Performance Monitoring & Data Analytics:

  • Utilize data and analytics to monitor the performance of outreach initiatives, identify trends, and optimize prospecting in real-time.

  • Run regular reports on KPIs, pipeline attainment, and team performance to senior leadership, implement team-wide initiatives to continually innovate and improve performance.

• Technology and Tools Management

  • Drive adoption and optimization of sales engagement tools and CRM systems

  • Ensure data integrity and proper usage of sales technologies

  • Identify and recommend new tools or processes to enhance team productivity

• Additional duties as assigned.

The Skills That Set You Apart:

• Bachelor's degree or equivalent from 4 year university/college or comparable work experience.

• 4+ years of Sales Development experience with 2+ years of sales development management, or other applicable tech sales leadership experience.

• Top performer in SaaS, enterprise software sales.

• Passionate about coaching and developing people.

• Excellent writing, communication and presentation skills.

• Sales methodology training.

• Experience working with sales automation tools, e.g. SalesForce, Outreach, LinkedIn SalesNav, 6Sense, Gong, etc. strongly preferred

• Strong ability to learn quickly, represent concepts and summarize complex ideas with a sense of how SDRs think, operate, and absorb training.

• You're driven, no one needs to push you to excel, it's just who you are. You take the lead in getting things done.

Where You'll Connect & Collaborate:

• Your main HQ is our Scottsdale, AZ office, but we know great work can happen anywhere. You'll have the flexibility of a hybrid schedule, joining us in person on Tuesdays, Wednesdays and Thursdays (subject to change) and working from home on Mondays and Fridays.

Our Benefits & Perks

We believe our people deserve to feel supported, valued, and rewarded both in and out of work. That's why we offer a generous and thoughtfully designed benefits package, including:

Paid Time Off:

• Flexible PTO for salary paid employees

• Hourly employees accrue PTO based on tenure & receive 5 sick days annually. Sick days are available day 1. PTO accrues on a per paycheck basis.

• 10 company paid holidays plus 4 "Extended Company Holidays," which are additional paid days off for the company.

Health and Welfare Benefits

• Multiple medical and dental plan options, plus 100% company paid vision coverage

• 401k available through Fidelity

• Paid Parental Leave for all eligible employees as of day 1 of employment

• Employer paid short and long term disability and life insurance

• Critical Illness, Accident & Hospital Indemnity insurance

• Employee Assistance Program (EAP)

• Access to a wide variety of perks and wellbeing apps:

- PerkSpot: Employee discount program

- Wellhub (Gym Pass): Access to virtual wellbeing apps, coaching, and gym memberships

- Carrot Fertility: Support for fertility, family planning, maternity, parenting, and hormonal health

- Omada: Virtual prevention and physical therapy program

- Ladder: Supplemental life insurance

- SoFi: Financial wellbeing platform with 1:1 advice

- Fetch: Pet insurance discount program

- Spring Health for Guardian: Virtual mental health support

- XP Health for Guardian: Virtual eyewear platform

- : Mortgage services discount program

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit ourCandidate Privacy Notice.

Applicants only - No 3rd party agency candidates.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Reporting to a Content Protection Lead, the Content Protection Business Analyst (CPBA) provides anti-piracy and brand protection support by monitoring and processing daily piracy alerts, triaging incidents, and coordinating with internal teams and external vendors to ensure timely, appropriate enforcement actions.

The CPBA uses data produced by Wiley's content protection vendors and Wiley's marketing and sales teams to generate regular and ad hoc reports that help Wiley better understand the piracy landscape and inform important business decisions. The CPBA collaborates with internal stakeholders to collect, validate, and enrich data and intelligence that can enhance content protection activities, helping to safeguard Wiley's revenue streams and reduce financial loss caused by copyright and trademark infringement online.

The CPBA conducts and/or supports research on revenue protection, return on investment, sales recovery, and the impact of piracy on Wiley's customers and markets. The CPBA stays current on piracy developments and emerging trends, proactively informing Wiley about new technological threats and relevant opportunities-including the increasing use of AI-enabled tools by bad actors and the availability of AI-based technologies that can strengthen detection, analysis, and enforcement. Accordingly, the CPBA is expected to be familiar with artificial intelligence-based technologies and how they may affect online piracy, brand abuse, and content protection operations.

The CPBA may also manage or support projects focused on assessing and addressing new piracy and brand abuse phenomena, including process improvements, vendor performance monitoring, and cross-functional initiatives.

This role requires in-depth knowledge and experience, applying best practices and a strong understanding of internal and external business issues to improve processes and solve complex problems. The CPBA works independently with minimal guidance and serves as a resource for colleagues with less experience. The role requires conceptual and practical expertise in the discipline, relevant knowledge of related disciplines, and sound judgment based on analysis of multiple sources of information.

May have up to two individual contributor direct reports.

Responsibilities

• Monitor, triage, and process daily piracy/brand abuse alerts; coordinate with vendors to ensure timely and appropriate enforcement actions.
• Produce clear, actionable reporting (weekly/monthly/quarterly) on piracy trends, case volumes, outcomes, and vendor performance to support business decisions.
• Partner with internal stakeholders (e.g., Sales, Marketing, Legal, Product, Technology) to gather, validate, and enrich data that improves content protection effectiveness.
• Conduct and/or support analysis on revenue protection, ROI of enforcement activity, sales recovery indicators, and the business/customer impact of piracy.
• Maintain current knowledge of piracy ecosystems, tactics, and emerging threats, proactively brief stakeholders on new developments.
• Support or manage projects that assess and address new piracy and brand abuse phenomena, including process improvements and operational playbooks.

Key outputs / success measures

• Accurate, timely piracy alert processing and vendor notification/escalation.
• High-quality monthly and quarterly vendor performance reports (KPIs, SLA adherence, outcomes, recommendations).
• Insightful dashboards and narrative reports that improve decision-making and resource allocation.
• High-quality open-source intelligence (OSINT) on new piracy methods, platforms, facilitators, and enforcement opportunities.
• Documented, repeatable workflows and measurable improvements to detection, response times, and outcomes.
• Strong stakeholder satisfaction (internal teams and external partners submitting alerts).

Requirements:

• Bachelor's degree (or equivalent practical experience).
• Experience in the content industry, entertainment, technology sector, or with vendors supporting anti-piracy/brand protection operations.
• Strong analytical skills: comfortable working with datasets, KPIs, trend analysis, and translating findings into recommendations.
• Solid technical literacy and the ability to translate business needs into concrete capabilities and operational requirements.
• Working knowledge of AI-enabled technologies(e.g., AI-assisted search, classification, anomaly detection, content matching) and how AI is used by both bad actors and defenders in piracy/brand abuse contexts.
• Knowledge of piracy platforms, piracy facilitators, and escalation processes for non-compliance; publishing-sector experience is a plus, but adjacent industry experience is welcome.
• Basic understanding of core IP concepts (copyright fundamentals; familiarity with trademark/brand protection is a plus).
• Proven ability to operate effectively under deadlines in a fast-paced, international, digital, and multi-lingual environment.
• Demonstrated integrity, sound judgment, clear and unbiased thinking, and "grace under pressure."
• Adaptable mindset: willingness to embrace change, adjust priorities quickly, and contribute to evolving strategies.
• Ability to influence without authority, gather inputs across teams, and manage stakeholders effectively.
• Project coordination/management capability (planning, tracking, documentation, delivery).

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Pyramid is seeking a high-energy, self-motivated Software Sales Development Representative (SDR) to drive pipeline growth for AIR-Quire and future Pyramid software products. This is a hunter role focused on proactive outreach, cold calling, lead generation, and securing qualified demos within federal civilian and DoD agencies as well as non-governmental entities.

This individual will identify target agencies, research key decision-makers, execute structured call campaigns, and generate qualified opportunities that convert into product demonstrations and revenue. The SDR will work closely with the CGO, Nexus technical team, and CFO to move prospects from initial contact through demo, pricing strategy, and contract award.

This is a new and highly visible role that will help establish Pyramid's product sales engine.

Pipeline Development & Cold Outreach

• Conduct structured cold calling campaigns to federal agencies, system integrators, and contracting partners.

• Research and identify target agencies, buying offices, and key decision-makers (COs, PMs, CIO shops, acquisition leadership).

• Build prospect lists using GovWin, , FPDS, LinkedIn, agency forecasts, and other federal data sources.

• Execute outbound email, LinkedIn, and phone campaigns to secure discovery calls and product demos.

• Track outreach cadence and follow-up schedule to ensure persistent, professional engagement.

Sales Planning & Strategy Execution

• Develop and maintain a 30-60-90 day sales plan and call plan aligned to AIR-Quire growth targets.

• Maintain weekly activity metrics (calls, emails, meetings secured, and demos scheduled).

• Track pipeline status and conversion metrics in CRM (HubSpot, Salesforce, or equivalent).

• Identify target contract vehicles and existing programs where AIR-Quire can be positioned.

• Coordinate with CGO to align outreach with broader capture and growth strategy.

Demo Coordination & Opportunity Advancement

• Qualify prospects before scheduling demos.

• Coordinate with the Nexus team to schedule and prepare technical demonstrations.

• Prepare briefing materials and background summaries for leadership before demos.

• Support follow-up after demos with structured next steps and documented action items.

• Partner with CFO and CGO on pricing strategy and proposal support once an opportunity matures.

Relationship Building

• Establish relationships with federal acquisition professionals and program offices.

• Position AIR-Quire as a mission-enabling AI solution aligned to federal modernization priorities.

• Identify pilot opportunities and land-and-expand pathways.

• 1-4 years of experience in software sales, SaaS sales, or federal business development.

• Demonstrated comfort with cold calling and outbound prospecting.

• Strong research and analytical skills.

• Highly organized with disciplined tracking and follow-up habits.

• Strong written and verbal communication skills.

• Ability to confidently engage federal decision-makers.

• U.S. Citizenship required.

Preferred Qualifications

• Experience selling into the federal government.

• Familiarity with federal procurement processes and contract vehicles.

• Experience using CRM platforms and sales tracking tools.

• Exposure to AI, SaaS, GovTech, or acquisition of modernization environments.

Success Metrics (First 6-12 Months)

• 15-25 qualified discovery calls per month.

• 8-12 demos scheduled per month.

• Documented and measurable pipeline growth.

• Support closing of first 2-3 product deals.

• Establish repeatable outbound playbook for AIR-Quire product sales.

• Own and execute cross-platform community engagement strategies
• Define platform-specific engagement approaches aligned to audience behavior and brand objectives
• Lead proactive and reactive engagement across comments, DMs, mentions, and cultural conversations
• Identify opportunities for the brand to show up in real-time and cultural moments beyond owned content
• Build scalable frameworks that drive UGC, participation, and community advocacy
• Partner cross-functionally with Strategy, Creative, Brand, Influencer, PR, Legal, and Customer Care
  

• Lead fan engagement initiatives including surprise-and-delight, gifting, sampling, and product seeding
• Execute advocacy programs tied to campaigns, launches, and cultural moments
• Develop repeatable workflows, outreach playbooks, and activation guardrails
• Turn high-value interactions into shareable, brand-building moments
• Provide expertise on community tools, partner ecosystems, and activation technologies
  

• Serve as the editorial lead for all community interactions
• Develop and maintain response guidelines, tone of voice, and engagement standards
• Ensure brand-safe moderation with consistency, speed, and quality
  

• Monitor sentiment, trends, and behavioral signals across platforms
• Translate insights into campaign strategy and rapid-response opportunities
• Leverage listening tools to improve engagement quality and responsiveness
• Stay current on emerging platforms, tools, and cultural trends
  

• Monitor and triage sensitive or high-risk interactions
• Execute escalation protocols with PR, Legal, Customer Care, and Brand teams
• Protect brand reputation through timely, accurate, and thoughtful responses
  

• Track and analyze KPIs across:
  • Engagement quality
  • Sentiment
  • Participation
  • Response time/performance
• Measure impact of gifting, seeding, and advocacy programs
• Contribute to performance reporting and strategic recommendations
• Drive continuous improvement through test-and-learn optimization
  

• 4-6 years of experience in community management, social engagement, or audience strategy
• Proven success managing high-volume brand social presence and moderation
• Experience executing gifting, seeding, and advocacy programs
• Strong fluency across major and emerging social platforms (TikTok, Instagram, X, YouTube, etc.)
• Exceptional written communication and brand voice control
• Experience with social listening and community management tools (e.g., Sprinklr, Khoros, Sprout)
• Strong judgment in reputation-sensitive and escalation scenarios
• Ability to translate insights into clear, strategic recommendations
• Comfortable operating in fast-paced, culture-driven environments
  

Our internal consulting agency is seeking a Senior Workfront & Adobe Fusion Architect to join their team in an ongoing contract or full-time capacity if desired. 

Role Type: Senior Individual Contributor (Non Manager) 

Team: Adobe Practice - Operational Readiness & Optimization 

Location: Remote within the US| Travel ~1020% 

Hours: Weekly hours can be flexible, up to 40 hours/week. 

Role Overview
We are hiring a Senior Workfront & Adobe Fusion Architect to serve as an embedded consulting delivery resource within our Adobe Operations & Workflow practice. This role is both strategic and extremely hands on designed for someone who can assess each client's individual systems, make intelligent architectural recommendations, and personally build and validate the solution in Workfront and Fusion.

The ideal candidate has architected and led Workfront/Fusion solutions at scale, guided enterprise decisioning, defined standards, and influenced governance while also being a practitioner who lives in the platform (configuring workflows, building Fusion scenarios, optimizing reporting, and troubleshooting issues directly). This role exists because we need someone who can do what our strongest practitioners do: lead AND build.

Key Responsibilities
Delivery Capacity + Hands On Execution (Critical)
"    Hands-on Workfront configuration: request queues, routing logic, templates, custom forms, dashboards, portfolio/program structures, access models, layout templates, and operational governance.
"    Hands-on Fusion integration development: building, testing, troubleshooting, and optimizing scenarios using OOTB modules, APIs, JSON patterns, and webhooks.
"    Hands-on workflow optimization: improving routing logic, reducing bottlenecks, validating end to end processes, and tuning operational throughput.
"    Hands-on advanced reporting: creating text mode fields, calculated metrics, KPI models, operational dashboards, and portfolio-level reporting frameworks.
"    Hands-on troubleshooting & UAT: replicating issues, validating fixes, documenting requirements, and ensuring production readiness.
"    Hands-on prototyping: demonstrating feasibility by building live or near live prototypes in Workfront/Fusion.

Architecture & Platform Leadership
"    Serve as a Workfront Architect with 3+ years of architecture/technical lead experience in enterprise environments.
"    Own the architecture, configuration, and integration strategy across multiple business units with both global standardization and necessary BU flexibility.
"    Define and govern enterprise Workfront standards (objects, workflows, templates, statuses, routing logic).
"    Design scalable workflows across portfolios, programs, and delivery teams.
"    Advise clients on customization vs. standardization decisions to maintain governance and usability.
"    Ensure Workfront operates as a scalable enterprise platform, integrated with DAM, AEM, and broader MarTech/ops ecosystems.

Integrations & Automation
"    Lead integrations with AEM Assets (DAM), AEM (CMS), and enterprise systems requiring metadata, content, or workflow coordination.
"    Design and implement fusion automation using Workfront Fusion, APIs, JSON payloads, and webhooks.
"    Optimize integrations for operational efficiency, error-handling, governance, and scalability.

Business-Facing Consulting & Advisory
"    Lead discovery sessions, operational assessments, and roadmap development.
"    Make strategic recommendations based on each clients unique systems, constraints, and operational maturity.
"    Guide architecture decisions, governance frameworks, and executive-level alignment.
"    Facilitate workshops with PMO, marketing ops, creative ops, and cross-functional teams.

Practice Development & Enablement
"    Create reusable accelerators: text mode libraries, workflow templates, Fusion patterns, reporting models, maturity frameworks, and governance checklists.
"    Upskill internal teams on hands-on Workfront/Fusion delivery methods and enterprise best practices.
"    Support cross-solution alignment with AEP, AEM, Marketo, Campaign, and related teams.

Client Enablement
"    Deliver structured documentation, playbooks, process maps, and handoff materials.
"    Establish intake committees, governance councils, and operational working sessions.
"    Coach client teams toward self-sufficiency and sustainable platform ownership.

Required Qualifications
"    Active Adobe certifications required: 
o    Adobe Workfront Core Developer Expert (AD0 E903) or Workfront Core Developer Professional
o    Adobe Workfront Fusion Developer Expert (AD0 E907) or Fusion Developer Professional
"    Must be a hands-on practitioner. Direct, recent configuration experience in Workfront and Fusion is non-negotiable.
"    3+ years in an architect or technical lead role, owning enterprise Workfront/Fusion solutions, standards, and integration strategy.
"    5+ years Workfront experience building complex configurations in large, multi-group or multi-instance ecosystems.
"    24+ years Fusion automation experience, including JSON/API integrations.
"    Proven ability to make strategic recommendations based on client systems not just admin execution.
"    Mastery of advanced reporting (text mode, calculated fields, KPI modeling).
"    Excellent client-facing communication, discovery leadership, and BA documentation skills.

Preferred Qualifications
"    Additional Workfront certifications (Administrator, Architect).
"    Experience integrating Workfront with Adobe Experience Cloud (AEM, AEP, Marketo, Campaign).
"    Familiarity with PMO frameworks (Agile/SAFe) or marketing/creative ops org design.
"    Experience with Power BI/Tableau reporting pipelines.

What Success Looks Like
"    Contribute meaningfully to the evolution of our Adobe practice by introducing scalable frameworks, repeatable assets, and delivery standards that raise our overall maturity and accelerate client outcomes.
"    Faster delivery velocity through high-impact, hands-on execution.
"    Scalable workflows adopted across teams with measurable reductions in operational friction.
"    Fusion automations that stabilize operations and reduce manual effort.
"    Clear governance increasing consistency, transparency, and efficiency.
"    KPI/reporting frameworks that drive better decisions across creative, PMO, and operational teams.

In this position, you may have access to client or customer systems, confidential and/or proprietary information or data.

Benefits