Om Jobs in Usa

Job Title: Vice President, Order Management & Customer Service

Location: PA

Reports To: Chief Operating Officer (or Chief Customer Officer)

Position Overview

The Vice President of Order Management & Customer Service is a senior operational leader responsible for overseeing the end-to-end customer order lifecycle and enterprise-scale customer service operations across a multi-brand organization. This role leads geographically dispersed teams and multi-unit call center operations while ensuring a seamless customer experience from order placement through fulfillment, delivery, returns, and post-purchase support.

This executive will drive operational excellence through data-driven decision making, analytics, KPI management, and process optimization, ensuring that order management and customer service functions support revenue growth, customer satisfaction, and operational efficiency. The role will also be responsible for improving critical operational metrics such as backorder rate, return rate, order accuracy, and service response times.

The ideal candidate is a strategic leader with deep experience managing large-scale customer service organizations and enterprise order management systems, with a proven track record of building high-performing teams and delivering measurable improvements in customer experience and operational performance.

Key Responsibilities

Enterprise Leadership

• Provide enterprise-scale leadership over Order Management and Customer Service functions across multiple brands and business units.
• Lead large, geographically dispersed teams including multi-site and multi-unit call center operations.
• Establish organizational structure, staffing strategies, and leadership development programs to support business growth.
• Foster a customer-first culture while driving accountability for performance, service quality, and operational efficiency.

End-to-End Order Lifecycle Management

• Oversee the complete customer order lifecycle, including order capture, order processing, fulfillment coordination, backorder management, delivery tracking, returns, and issue resolution.
• Ensure cross-functional alignment with supply chain, merchandising, logistics, ecommerce, retail, and finance teams.
• Drive improvements in order accuracy, processing speed, and fulfillment efficiency.

Customer Service Operations

• Lead enterprise customer service strategy across phone, email, chat, and digital support channels.
• Oversee multi-site call center operations, ensuring consistent service standards and scalable support capabilities.
• Implement best practices for workforce management, quality assurance, and service training.

Analytics & Performance Management

• Establish and manage a robust KPI framework to monitor operational performance and customer satisfaction.
• Lead the use of advanced analytics and reporting to drive data-based decisions and continuous improvement.
• Track and optimize key operational metrics, including:
• Backorder rate
• Return rate
• Order accuracy
• First-call resolution
• Customer satisfaction (CSAT)
• Net Promoter Score (NPS)
• Service response and resolution times
• Call center productivity metrics

Operational Excellence

• Identify and implement process improvements, automation opportunities, and system enhancements within order management and customer service platforms.
• Partner with technology teams to optimize CRM, ERP, OMS, and call center platforms.
• Lead initiatives to improve scalability, cost efficiency, and service quality.

Cross-Functional Collaboration

• Partner closely with Supply Chain, Ecommerce, Retail Operations, Finance, and IT to align customer service and order management strategies with business goals.
• Act as the operational voice of the customer, identifying trends and insights that inform product, fulfillment, and service improvements.

Qualifications

Experience

• 12–15+ years of leadership experience in Order Management, Customer Service, Customer Operations, or related functions.
• Proven experience managing enterprise-scale customer service organizations and large call center operations.
• Experience leading geographically dispersed teams across multiple locations and brands.
• Strong background in order management systems and end-to-end order lifecycle management.
• Demonstrated success improving operational KPIs including backorder rates, return rates, and service performance metrics.

Skills & Expertise

• Enterprise operational leadership
• Multi-unit call center management
• Order management and fulfillment processes
• Advanced analytics and KPI-driven management
• Customer experience strategy
• Process improvement and operational efficiency
• CRM, OMS, ERP, and call center technology platforms
• Organizational leadership and team development

Leadership Competencies

• Strategic thinker with strong operational execution skills
• Data-driven decision maker
• Ability to lead and inspire large teams across multiple locations
• Strong cross-functional collaboration and stakeholder management
• Customer-centric mindset with a focus on continuous improvement

Education

• Bachelor’s degree in Business, Operations, Supply Chain, or related field required
• MBA or advanced degree preferred

Abacus Solutions Group is currently seeking a Senior Operations Manager for a brand-new warehouse opening in the Southaven, MS area. This role is for a large, growing apparel brand.

Job Summary: The Senior Operations Manager is responsible for leading day-to-day operations within a high-volume, fast-paced fulfillment center. This role ensures safe, efficient, and customer-focused execution across inbound, outbound, and returns operations while driving productivity, quality, and continuous improvement. The Senior Operations Manager plays a critical role in peak execution, people leadership, and operational scalability.

Responsibilities:

• Lead daily operations across inbound receiving, put-away, picking, packing, shipping, and returns.
• Ensure consistent achievement of service level agreements (SLAs) for same-day and next-day order fulfillment.
• Monitor real-time performance and adjust labor and workflows to meet changing demands.
• Lead and Develop Operations Managers, Area Managers, Supervisors, and frontline leaders.
• Drive strong safety performance and ensure compliance with all workplace safety standards.
• Coach leaders on performance management, engagement, and talent development.
• Execute peak-season and promotional event plans, including staffing, training, and shift coverage.
• Manage labor productivity, attendance, and overtime to meet volume requirements.
• Support flex staffing, temporary labor, and cross-training strategies.
• Own operational KPIs such as units per hour, order accuracy, on-time ship rate, and cycle time.
• Conduct root-cause analysis for misses and lead corrective action plans.
• Drive Lean, Six Sigma, and Kaizen initiatives to improve speed, quality, and cost.
• Ensure effective use of WMS, OMS, labor management, and fulfillment technologies.
• Partner with IT and engineering teams to resolve system issues and improve throughput.
• Support rollout and stabilization of automation and process changes.
• Manage departmental labor and operating costs within budget.
• Identify productivity improvements and cost-saving opportunities.
• Support capital and process improvement business cases.
• Partner closely with Transportation, Customer Experience, HR, Maintenance, Engineering, and IT teams.
• Communicate operational status, risks, and performance updates to site leadership.

Qualifications:

• Bachelor’s degree in supply chain, Operations, Business, Engineering, or related field preferred.
• 5–8+ years of progressive operations leaedership experience in e-commerce, fulfillment, or high-volume distribution.
• Experience leading large teams in a multi-shift environment.
• Strong execution in fast-paced, high-change environments.
• Data-driven mindset with strong analytical and problem-solving skills.
• Hands-on leadership style with the ability to coach and develop teams.
• Working knowledge of WMS, labor management systems, and fulfillment KPIs.
• Fulfillment center environment with extended hours and peak-season demands.
• Ability to work nights, weekends, and holidays as required.
• Minimal travel expected.

Compensation: $100K - $125K

Transportation Operations Manager

All My Sons Moving & Storage is seeking an Operations Manager that has a winning skill set that matches our winning business. All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pandemic. All My Sons Moving & Storage is the nation's largest, non-franchised, moving company in the nation!

As an OM, you will have a critical role in overseeing and managing various aspects of a local market. Utilizing our proprietary operating platform and proven procedures, you will be able to coordinate logistics and manage our local crews. With the help of our systems and “one on one” support, this will ensure that all moves are executed safely, efficiently, and to the highest standards of quality.

This is a fast-paced, leadership driven position that allows you to be rewarded for the growth of the business with monthly profit sharing of your branch!

If you are a motivated, results-driven individual with a passion for excellence, we want to hear from you today! Apply and join our family at All My Sons Moving & Storage.

Responsibilities:

· Planning, scheduling, dispatching local crews.

· Hiring and retaining top level crews.

· Safety, compliance, & DOT.

· Growing your online reputation on Google & Facebook (Reputation Management).

· Meeting monthly revenue & profit projections.

· Controlling operational costs (P&L Management).

Our state of the art, proprietary technology allows you to multi-task through these responsibilities seamlessly.

Requirements

· Experience leading and managing others.

· Ability to become DOT vehicle certified (to drive a 26’ box truck, if necessary).

· Have a valid Driver License

· Willingness to participate in our pre-employment background and drug screening process.

· Able to commit to company paid training: (1 week in Dallas, 3 weeks in Atlanta)

· Must be able to provide 2 forms of valid ID in accordance with I-9 guidelines and/or DOT regulations.

Compensation Structure

· $95,000.00 - $105,000.00+ per year (salary + monthly bonus program – percentage of monthly

branch profit)

Job Type: Full-time

Benefits

· 401(k)

· Dental insurance

· Health insurance

· PTO- 10 days year 1, increasing yearly

· Vision insurance

Schedule

· Less than 50 hours a week

· Weekends off

We are an Equal Opportunity Employer and are a drug-free workplace

COSCO SHIPPING LINES (North America) Inc. is seeking an Overseas Warehouse Operations & System Support Specialist to support day-to-day overseas warehouse operations in the Los Angeles area. This is a customer-facing role that works closely with Sales, Operations, and IT teams to support client service, quotation preparation, and system and process optimization initiatives.

Specific Responsibilities and Duties include, but are not limited to:

• Support end-to-end overseas warehouse operations, including inbound receiving, outbound shipping, inventory management, order fulfilment, and returns processing.
• Serve as the primary point of contact for customers, handling daily operational inquiries, service issues, and coordination requests.
• Partner with sales teams to support customer onboarding activities and assist in the preparation of warehouse service quotations and proposals.
• Assist with system optimization initiatives, including WMS / ERP / OMS requirements gathering, system testing, user support, and rollout coordination.
• Coordinate cross-functional activities related to new customer onboarding, special projects, and ongoing operational improvement initiatives.
• Monitor warehouse operational performance and support the preparation of process documentation, operational reports, and internal tracking materials.
• Support continuous improvement efforts by identifying process gaps and assisting with solution development and implementation.

Additional Qualifications and Requirements:

• Associate degree or above in Logistics, Supply Chain, International Trade, or a related field.
• Minimum 2 years of overseas warehouse or 3PL operations experience (required).
• Hands-on experience with WMS / ERP systems and related operational workflows.
• Prior customer-facing or client support experience in a logistics or supply chain environment.
• Project coordination or project assistant experience preferred.
• Familiarity with cross-border e-commerce and fulfillment models, including B2B / B2C, FBA / FBM.
• Fluency in English and Mandarin Chinese (written and verbal) is required.
• Strong proficiency in Microsoft Office Suite, particularly Excel, as well as other Office tools.

What We’re Looking For:

• Strong communication and coordination skills with the ability to work effectively across teams and functions.
• Detail-oriented, well-organized, and execution-driven with a strong sense of ownership.
• Ability to manage and prioritize multiple tasks in a fast-paced warehouse and operations environment.

Direct experience installing, maintaining or supporting ADMS products including DMS Applications, DNAF, OMS, Storm Assist and DER.

Design, implement, and optimize ADMS solutions to meet business needs and improve operational efficiency.

Work closely with stakeholders to ensure ADMS solutions are aligned with organizational goals and requirements.

Continuously evaluate and enhance ADMS capabilities, ensuring high availability and performance.

Lead the deployment of new ADMS systems and upgrades to enhance system functionality and performance.

Oversee the planning, execution, and testing of ADMS deployments and upgrades, ensuring minimal disruption to operations.

Ensure smooth and timely transition to upgraded versions, following best practices and industry standards.

Should have experience with development of the ADMS product.

Familiarity with User Interface, SCADA and Modeling tools.

Knowledge of both Transmission and Distribution electrical grids.

Working knowledge of Linux, Windows, Oracle, SQL, Jasper Report and Cassandra.

Working knowledge of TCP/IP protocols, IP addressing, routing, LAN, DNS, Active Directory, firewalls & switches as it applies to isolating and resolving reported issues in these areas.

Ability to work independently with minimum direction

Knowledge of NERC CIP Standards.

Effective communication skills. Demonstrated ability to effectively interface with customers and cross-functional teams

Positive attitude when dealing with customers and co-workers in stressful situations.

Strong analytical and logical reasoning skills.

Familiarity with remote monitoring and diagnostics solutions and concepts

Sets an example in terms of quality, consistency and level of work, as well as work ethic and approach

ADMS

C, C++, C#

Oracle SQL

Experience in Linux, SQL, Python, Docker, Jenkins.

Location: Los Angeles, CA

Employment Type: Full-time, Exempt

Pay Range: $71,000 - $85,000 + Eligible for annual performance-based bonus

Benefits: 401(k) with Company Match, Employee Discount Program, Lifestyle Allowance, Mobile Phone Plan Reimbursement, Comprehensive Health/Dental/Vision Insurance, Generous Paid Time Off, Flexible Work Hours, Wellness Days, Creative Leave, Monthly Team Building Budget, and more!

About Us

CJ Olive Young introduced the first Korean Health & Beauty store in 1999, pioneering the industry and becoming Korea's No. 1 Health & Beauty store. With over 1,390 stores across Korea and a global network reaching 150 countries, OLIVE YOUNG is now evolving into a Global Lifestyle Platform that brings the best of Health & Beauty to customers worldwide.

CJ Olive Young USA, Inc. is a dynamic Health & Beauty retailer specializing in skincare and cosmetics in North America! As we expand, we are also curating a selection of local U.S. beauty brands, bringing innovative and high-quality products to our customers.

Job Summary

We are seeking a highly organized and execution-driven SCM Specialist (B2B) to spearhead our North American supply chain operations. In this pivotal role, you will initially lead the setup and stabilization of our logistics processes on-site at our West Coast Fulfillment Center. Once operations are stabilized, this position will transition to our Corporate Headquarters (HQ). You will be responsible for overseeing the end-to-end flow of goods, managing 3PL relationships, and ensuring seamless fulfillment for our B2B retail partners (including Sephora, Walmart, and others).

Work Location

• Initial Phase: On-site at the Fulfillment Center (18750 Orange St, Bloomington, CA 92316).
• Post-Stabilization: Transition to CJ Olive Young USA HQ (300 S Grand Ave, Suite 1100, Los Angeles, CA 90071).

What You'll Do

The following duties are considered essential functions of the role, including but not limited to the responsibilities outlined below.

• Operational Setup: Directly manage B2B retail logistics channels from the West Coast hub during the initial launch and stabilization phase.
• Inbound & Outbound Oversight: Supervise inbound shipments from Global HQ (Korea) and manage all outbound B2B orders, warehouse transfers, and retail distributions.
• Inventory Control & Reconciliation: Lead on-site inventory management, ensuring 100% stock accuracy through regular reconciliation, cycle counts, and physical audits.
• 3PL Partnership Management: Act as the primary liaison with our 3PL warehouse team to optimize receiving, picking, packing, and shipping performance.
• Supply Chain Support: Monitor Sell-in and Sell-through data (provided by the Retail Operations team) to inform inventory replenishment, prevent OOS (Out of Stock) scenarios, and manage local warehouse capacity.
• HQ Alignment: Coordinate closely with the Global SCM team in Korea to align inventory allocation with North American market demands.
• Retail Compliance: Ensure all shipments meet specific retailer operational guidelines and routing requirements to minimize chargebacks and delays.
• Process Optimization: Identify inefficiencies within the warehouse workflow and implement improvements to enhance overall B2B execution.

Qualifications

• Experience: 2–4 years of professional experience in SCM, B2B logistics, or warehouse management.
• On-site Flexibility: Ability to work on-site at the Bloomington, CA facility full-time during the setup phase, with the intent to transition to the LA office later.
• Industry Knowledge: Hands-on experience coordinating with 3PL providers and managing logistics for major U.S. Retailers (Beauty, CPG, or Consumer Goods).
• Technical Proficiency: Strong understanding of Order Management Systems (OMS), WMS, and EDI platforms.
• Communication: Proven ability to manage multiple stakeholders across internal teams (HQ) and external retail partners.
• Analytical Mindset: Detail-oriented with the ability to use operational data to solve complex logistics challenges in a fast-paced environment.

Preferred Qualifications

• Prior experience navigating vendor portals for major U.S. beauty retailers (e.g., Sephora, Ulta).
• Proven track record in warehouse process improvement or initial facility setup.

Additional Information

• Employment decisions will be made in compliance with applicable federal, state, and local fair chance hiring laws, including the California Fair Chance Act and the Los Angeles Fair Chance Initiative for Hiring.

Equal Employment Opportunity Statement

CJ OLIVE YOUNG USA, Inc. is an equal opportunity employer committed to creating an inclusive environment for all employees. We believe in hiring with empathy and strive to build a diverse workforce that reflects our community. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetic information, marital status, veteran status, disability status, or any other characteristic protected by law. All qualified applicants are encouraged to apply and will receive consideration without regard to these factors.

Komar Distribution is seeking an Amazon Operations Manager to own the execution and operational performance of our Amazon business. This role is responsible for managing inventory flow, fulfillment execution, and logistics performance primarily through Amazon platforms, warehouse and logistics, ensuring inventory accuracy, order integrity, and compliance across FBA, FBM, and wholesale channels.

This position serves as the Amazon operations owner and will report to the VP of Marketplace Sales, while acting as the primary operational link between Amazon, logistics partners, and internal teams. The ideal candidate is highly comfortable working in Amazon and logistics systems, understands fulfillment workflows end to end, and uses data and process control to drive results.

Core Responsibilities

Amazon & Systems Operations Ownership

• Act as the primary owner of Amazon operational workflows across Seller Central, Vendor Central, warehouse management and logistics systems
• Manage Amazon operations through data, reporting, and system controls, not manual floor supervision
• Monitor operational KPIs including IPI, inbound performance, shortages, cancellations, chargebacks, and storage exposure
• Translate system signals and performance data into clear execution priorities

Amazon Fulfillment & Inventory Execution

• Own FBA operations end to end, including allocation, replenishment logic, inbound scheduling, inventory placement, and storage strategy
• Manage FBA inbound workflows, inventory transfers, and compliance with Amazon packaging, labeling, prep, and IPI requirements
• Oversee FBM and wholesale order execution through Amazon and internal order management systems
• Evaluate and support ship-direct-from-factory and cross-dock workflows from a systems and process perspective

Inventory Control, Visibility & Reconciliation

• Own inventory accuracy and visibility across FBA, FBM, wholesale, and DTC channels
• Lead inventory reconciliation and resolution within Amazon systems, including stranded inventory, shortages, overages, inbound discrepancies, and chargebacks
• Monitor inventory positioning and movement across Amazon's FC network and internal locations
• Manage aged inventory risk and storage exposure through proactive system-based controls
• Partner with planning teams to execute replenishment strategies aligned with system constraints and performance goals

Logistics & Partner Coordination

• Coordinate inbound and outbound freight execution through carriers, freight forwarders, and 3PL partners
• Manage logistics performance through shipment tracking, documentation, and exception management systems
• Troubleshoot transportation and handoff issues by identifying root causes across systems and partners

Order Flow, Exceptions & Escalations

• Oversee order flow, routing, and prioritization across Amazon, WMS, ERP, Salesforce, and Shopify
• Own Amazon and DTC operational escalations, including late shipments, cancellations, compliance failures, and system defects
• Use structured root cause analysis and corrective action to prevent repeat issues and improve turnaround time

Launches, Peaks & Expansion

• Support new product launches, bundles, kits, promotions, and seasonal peaks through system readiness and inventory planning
• Prepare Amazon and logistics workflows for international expansion and new fulfillment programs

Qualifications

• 3–5 years of experience in Amazon operations, logistics operations, or fulfillment systems management
• Strong hands-on experience with Amazon Seller Central and/or Vendor Central
• Understanding of FBA, FBM, inventory controls, and Amazon compliance requirements
• Experience managing inventory, orders, and logistics through WMS, ERP, OMS, etc
• Proven ability to manage operational issues through systems, data, and process design
• Strong analytical, problem-solving, and cross-functional communication skills

Date Posted:

Country:

Location:

Position Role Type:

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

Security Clearance Type:

Security Clearance Status:

The Next Generation Radio Frequency Sensors Management Software Department mission is to provide world class Software for our customers’ wide array of RF/EOIR and high-energy laser sensor products for airborne and space applications. Our software capabilities include software requirement development, design, modeling/simulation, real-time embedded, signal processing and data processing, infrastructure software, software testing, integration, and verification. Next Gen RF Sensors SW team in El Segundo CA is looking to add a Software Engineer to their development team.

What You Will Do

• Design, develop, and test software based on software trouble reports in an agile, collaborative environment, delivering builds

• Demonstrate critical thinking skills, the ability to thrive in small, empowered teams, and an intense desire to directly enable our customer’s success

• Troubleshoot, debug, and optimize existing code for performance and efficiency in complex environments

• Write and maintain comprehensive documentation for software applications, including system architecture and design specifications

• Participate in agile execution and continuous improvement

• Work collaboratively with multiple engineering disciplines to analyze, implement, and test system modification requests to the existing system baseline

Qualifications You Must Have

• Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) and a minimum of 5 years of prior relevant experience.

• Experience with software development, test, and/or integration using C, C++, or Java.

• Experience with containerized applications such as Docker and Kubernetes.

Qualifications We Prefer

• Experience with embedded or low-level software development, including OS-adjacent or hardware-interfacing work.

• Experience with CI/CD tools and infrastructure such as Jenkins, Git, Bitbucket, or similar.

• Experience developing and integrating OMS-based architecture

• Familiarity with Agile lifecycle process including Scrum, Continuous Integration, and Test-Driven Development Methodologies

• Experience developing embedded software for sensors, algorithm development, signal or data processing preferred.  

What We Offer

Our values drive our actions, behaviors, and performance with a vision for a safer, more connected world. At RTX we value: Safety, Trust, Respect, Accountability, Collaboration, and Innovation.

Relocation Eligible – Relocation assistance available

Learn More & Apply Now!

Please consider the following role type definition as you apply for this role. Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Visit Raytheon Landing Page: Raytheon El Segundo, CA Location

This position requires security clearance. DCSA Consolidated Adjudication Services (DCSA CAS), an agency of the Department of Defense, handles and adjudicates the security clearance process. More information about Security Clearances can be found on the US Department of State government website here: part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms

Senior Website Sales Representative

Location: Fremont, CA

Position Overview

Following internal alignment with senior leadership, the company is establishing a Website Sales Representative role focused on inbound phone and online sales for our official website. This role has been identified as a key priority initiative to improve pre-sales conversion rates and drive overall website revenue growth.

The Website Sales Representative will be responsible for engaging with customers who contact us through the website or inbound phone inquiries, providing product consultation, guiding purchasing decisions, and converting potential customers into successful sales.

This position plays a critical role in improving the efficiency of website lead conversion and enhancing the overall customer purchasing experience, directly contributing to the growth of our direct-to-consumer (DTC) business.

Key Responsibilities

Inbound Phone & Website Sales

• Respond to inbound customer inquiries through phone, live chat, email, and website forms.
• Provide professional product consultation and guide customers through purchasing decisions.
• Convert inbound leads and website traffic into successful sales.
• Technical Consultation: Perform basic load calculations and power-need assessments to recommend the optimal Jackery Solar Generator configurations based on specific customer use cases (e.g., off-grid living, emergency home backup, professional field work).
• Strategic Upselling: Actively promote add-ons, including portable solar panels, extra battery packs, and Jackery Care extended protection plans to increase AOV (Average Order Value).
• Proactive Lead Nurturing: Re-engage with "abandoned cart" customers and cold leads from the website to resolve technical hesitations and close the sale.

Lead Management

• Manage inbound leads through the CRM system and maintain accurate records of customer interactions.
• Conduct timely follow-ups with potential customers to increase conversion rates.

Sales Conversion Optimization

• Identify common customer questions, objections, and barriers to purchase.
• Provide insights to marketing and product teams to improve website conversion performance and user experience.

Product Consultation

• Develop strong expertise in company products and solutions.
• Clearly explain product features, benefits, pricing, and use cases to customers.

Customer Experience

• Deliver high-quality customer service throughout the online buying journey.
• Support customers with product selection, order inquiries, and purchase-related questions.

Qualifications

Required

• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience)
• 5–7 years of sales experience, preferably in inside sales, phone sales, or e-commerce sales
• Proven ability to convert inbound leads into closed sales
• Strong communication and customer consultation skills
• Experience using CRM systems (OMS, Zendesk)

Preferred

• Experience selling consumer electronics, energy products, or home energy solutions
• Familiarity with Shopify or other DTC e-commerce platforms
• Experience in high-volume inbound sales environments

Role Summary

The Dealer Sales Consultant is charged with developing long-term, mutually beneficial relationships with builders, contractors, architects, trade organizations, glazing sub-contractors, and consumer clients; and is responsible for all practices and aspects pertaining to generating high-volume, profitable sales-service area within the Commercial segment while achieving maximum market penetration with as few service requirements as possible.

Essential Duties and Responsibilities include the following. Other duties may be assigned as needed.

• Responsible for all field activities and aspects in an assigned sales-service area relating to customer relations, product application and stability, product sales and delivery, service and product installation instruction, collections, and striving for 100% customer satisfaction.
• Coordinates, promotes and advances the visibility and presence of the entire product line while maintaining a continual awareness of activity or news in the architectural and construction-related community.
• Actively represents Pella Commercial Solutions at company-sponsored events, at professional group’s invitations to discuss and/or present Pella products, at trade association meetings, and at trade shows to promote PCS products.
• Actively assists growth and development of the customer base by training, guidance, etc.
• Possesses in-depth knowledge of products, product applications and specification writing on all sizes of projects.
• In conjunction with the management, establishes personal action plans that focus on the successful promotion and sales of all products.
• Develops close working relationships with customers and the inside support personnel.
• Presents product demonstrations, accurately reads, interprets and does take-off blueprints, and uses electronic software and systems (Siebel on Demand, PQM, MSOffice, etc.) to sell and order products for remodeling and new commercial projects, and assists in providing prompt and on-time delivery.
• Whenever possible, packages products together as a single source of supply.
• Advises management of significant developments and recommends necessary actions.
• Is proactive with respect to innovative approaches to architectural promotion, product application and bidding strategy to maximize order-closing probability while achieving optimum profitability. As appropriate, knows when and how to implement value engineering.
• Gathers competitive intelligence (price, product and marketing strategy) and makes appropriate new product recommendations to maximize overall profitability and sales.
• Demonstrates a balanced prospective insuring both profitability and sales volume.
• Ensures early involvement on projects in order to influence product selection and performance specifications.
• Possesses basic knowledge of competitors’ strengths and weaknesses.
• Maintains necessary project files to support the business-like administration of the position.
• Continuous communications and follow-up with the appropriate buying influences and company personnel to ensure specifications are being upheld and that orders are closed.
• Conducts “box lunch” presentations to various buying influences.
• Educates buying influences concerning the features and benefits of our products so they understand the differences between our competition and us.
• Stays up to date on selected architectural projects and communicates this information to the appropriate customers as well as company personnel.
• Maintains and communicates an up-to-date architectural portfolio to be used as an order closing tool.
• Assists the management team in the training of other sales representatives in the understanding of technical information, product knowledge, promotional approaches, bidding techniques and selling strategies.
• Ensures all products are installed properly and in accordance with recommended guidelines of the manufacturer.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree (B.A.) from a four-year college or university; or one to two years related experience and/or training, and eight years of sales experience, or equivalent combination of education and experience.

Knowledge, Skills, and Abilities

Proven ability to relate to dealers, architects, general contractors, developers and building owners. Must possess a mechanical aptitude with a general interest in the building sciences. Must be results orientated with a high level of work intensity and a bias for action.

Language and Communication Skills

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, financial reports, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of co-workers, managers, clients, customers, and the general public. Ability to be an effective communicator in spoken and written communication.

Computer Skills

Proficiency in Windows 7 and Microsoft Office including Word, Excel, PowerPoint, and Outlook. Ability to learn and understand how to use Pella Windows and Doors or CWS proprietary systems (PQM, Siebel On-Demand, and OMS).

Mathematical and/or Technical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit; stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and frequently lift and/or moved up to 25 pounds, and occasionally lift and/or move up to 50 pounds using proper lifting techniques. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employees are regularly exposed to outside weather conditions. The noise level of this job is usually moderate.

Immediate Opening Due to Surgeon Relocation

Exceptional full‑scope opportunity with Atlanta Oral & Facial Surgery, a premier multi‑surgeon group in the Atlanta metro area. This thriving practice is known for outstanding mentorship, strong collaboration, and a proven track record of launching highly successful surgeons. You’ll focus on one dedicated location with comprehensive OMS‑specific support and a robust referral base in a dynamic, growing community that prioritizes exceptional patient care and quality of life.

Key Opportunity Highlights:

• Competitive Base Salary + Significant Performance-Based Bonuses
• Generous Signing Bonus and Relocation Assistance
• Defined Pathway to Partnership within a successful, surgeon-led group
• Comprehensive Benefits Package including medical, dental, 401(k) match, paid time off, CE allowance, and malpractice coverage
• Supportive Community of Oral Surgeons who provide mentorship and share best practices to help you rapidly build a highly productive practice
• Clinical Independence and Empowerment, backed by an experienced OMS‑focused support team, allowing you to prioritize patient care and strengthen referral relationships
• Dedicated Marketing Support to help expand your referral base
• Full Access to Advanced Digital and Surgical Technology to elevate clinical outcomes and enhance patient experience

Qualifications:

• Doctor of Dental Surgery (DDS) or Doctor of Medicine in Dentistry (DMD) from an accredited institution
• Completion of an accredited oral and maxillofacial surgery residency program
• Board-certified or board-eligible in oral and maxillofacial surgery
• Valid dental license in Georgia
• Excellent interpersonal and communication skills with a focus on patient care

About Atlanta Oral and Facial Surgery

The Doctors of Atlanta Oral & Facial Surgery have been providing specialty surgical services since 1980 with the goal of providing an exceptional patient experience through clinical excellence and streamlined business processes. Our 27 surgeons and 25 locations provide an optimal patient experience throughout metro-Atlanta. At Atlanta Oral & Facial Surgery, we are devoted to pursuing excellence. We embrace innovative methods and technological advancements that can enhance our surgical care. Outside of our practice, our surgeons are actively involved in a variety of ongoing volunteer and philanthropic activities, grateful to give back to the communities we serve. Our surgeons also derive professional and personal benefit by spending time together in and out of the office, fostering an environment of camaraderie that strengthens our efforts within the workplace and our community.

Atlanta Oral and Facial Surgery provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Trading Assistant — Long/Short Equity Hedge Fund

Role summary

Support the head trader by managing middle‑office trade support and acting as a hands‑on backup trader for a long/short investment desk. This role combines trade lifecycle ownership, settlements and confirmations, P/L oversight, and execution responsibilities. The right candidate is flexible, team‑oriented, and comfortable working in a fast‑paced trading environment without ego.

Core responsibilities

• Trade support — Confirm, allocate, and reconcile trade blotters; resolve trade breaks with brokers, counterparties, and internal trading staff.
• Settlements & funding — Monitor settlement cycles, initiate and track settlement funding/wires, and manage failed/late settlements.
• P/L and position control — Produce daily P/L and position reports, investigate variances, and maintain accurate trading books.
• Confirmations & documentation — Manage trade confirmations, trade capture accuracy, and retention of trade documentation.
• Execution assistance — Execute orders when requested by the head trader and manage order flow across venues and brokers.
• Book balancing — Maintain and reconcile trading books; ensure internal systems reflect live positions and cash.
• Systems & process — Use OMS/EMS and middle‑office systems to capture trades, run reconciliations, and extract reporting; propose process improvements.
• Ad hoc support — Provide real‑time desk support during market events, assist with month‑end and quarter‑end tasks, and cover for the head trader as needed.

Required experience & skills

• 2–4 years of buy‑side or sell‑side operations, trade support, or assistant trading experience.
• Strong understanding of the full trade lifecycle for equities and common derivatives used on a long/short desk.
• Proven experience with settlements, confirmations, and failed trade resolution.
• Demonstrated ability to produce and analyze daily P/L and position reports.
• High proficiency in Excel; familiarity with one or more OMS/EMS platforms and middle‑office reconciliation tools.
• Excellent communication skills and the ability to work directly with traders, brokers, prime brokers, and operations teams.
• Calm under pressure, highly organized, and willing to take direction and execute tasks without ego.

Preferred qualifications

• Prior experience on a long/short equity desk or in a hedge fund middle office.
• Familiarity with prime brokerage workflows and margin/financing mechanics.
• Basic scripting or data‑automation skills (VBA, Python, SQL) to streamline reporting.
• Relevant industry licenses or willingness to obtain them.

What success looks like

• Accurate, timely P/L and position reporting with rapid resolution of discrepancies.
• Smooth, error‑free settlement and confirmation processes with minimal failed trades.
• Reliable execution support that enables the head trader to focus on strategy.
• Proactive identification and implementation of process improvements that reduce operational risk.

Company

NEST Pet Retreat, Playcare and Spa is a privately owned high end pet care location designed with bespoke accomodations and small groups . Decidedly and purposefully different, our mission is to treat each pet as an individual and create a curated experience that makes NEST their home away fr

Role Description

We are seeking a full-time, on-site Dog Daycare and Pet Resort Manager to join our team at NEST Pet Retreat, Playcare, and Spa, located in San Antonio, TX. The manager oversees daily operations, manages staff, and ensures a safe and enjoyable environment for pets. Core responsibilities include supervising daycare and boarding activities, ensuring cleanliness and maintenance, exceeding client satisfaction, and maintaining exceptional customer service. Additionally, you will assist with employee training, scheduling, and implementing safety protocols. This leadership role requires a passion for pets and a commitment to providing exceptional care and service.

Qualifications

Position Overview: The ideal candidate will have substantial exposure to customer service, strong computer skills, and excellent communication.

Job Title: Customer Service Specialist

Location: Lake Forest, IL (Om-Site)

Type: Full-Time, Permanent/Direct Hire

Schedule: Monday – Friday, 8:00am – 5:00pm

Salary Range: $55K-$75K (Bonus Potential)

Benefits: For eligible employees we offer medical, dental, and vision coverage. We offer 401(k) enrollment for eligible employees.

Key Responsibilities

• Order Entry / Administrative Tasks
• Returns / Rebates
• Quotes / Product Availability

Key Qualifications

• 2+ Years Of Experience
• Manufacturing Industry Experience (Preferred)
• ERP Experience