Globalsource, IT Jobs in Usa

That's It Nutrition

That’s it. is a leader in the natural foods sector, offering a range of clean, plant-based snacks such as Fruit Bars, Energy Bars, Probiotic Bars, Truffles, and Crunchables. Known for simplicity, That’s it. products are made from five ingredients or fewer, with their flagship fruit bars containing just two ingredients: fruit + fruit. All products are 100% natural, non-GMO, preservative-free, and free of the top 12 allergens, delivering nutrition without compromising quality or flavor. The company is committed to providing wholesome snacks that prioritize transparency and health.

We are seeking an experienced and results-driven Warehouse Manager to lead operations within our global fulfillment center. This role is responsible for the overall performance, efficiency, and safety of warehouse operations, including inbound, outbound, inventory control, and team leadership. The Warehouse Manager will drive operational excellence, implement scalable processes, and ensure best-in-class service levels for our customers. The ideal candidate is a strong leader with a proven track record in high-volume distribution environments, capable of managing teams, optimizing workflows, and delivering measurable results.

Key Responsibilities

Operations Leadership

• Oversee all warehouse operations including receiving, put-away, inventory control, picking, packing, and shipping
• Ensure timely, accurate, and cost-effective fulfillment of all customer orders
• Develop and execute operational strategies to support business growth and seasonal volume fluctuations
• Establish and enforce standard operating procedures (SOPs) to drive consistency and efficiency

Team Management & Development

• Lead, coach, and develop a team of supervisors and warehouse associates
• Drive a culture of accountability, safety, and continuous improvement
• Manage workforce planning, scheduling, and labor optimization to meet service level agreements (SLAs)
• Conduct performance reviews, training programs, and succession planning

Inventory & Systems Management

• Maintain accurate inventory levels through effective control processes, cycle counts, and audits
• Oversee warehouse management systems (WMS), ensuring accurate transactions and data integrity (NetSuite or similar)
• Collaborate with procurement and planning teams to ensure optimal inventory flow and storage utilization.

Shipping & Logistics Oversight

• Manage all outbound logistics including LTL, FTL, and small parcel shipments
• Negotiate and maintain relationships with carriers and third-party logistics providers
• Ensure compliance with shipping regulations, documentation, and cost control measures
• Ensure full compliance with OSHA and company safety standards
• Promote and enforce a strong safety culture, including training, audits, and incident prevention
• Maintain a clean, organized, and audit-ready facility.

Cross-Functional Collaboration

• Partner with customer service, procurement, and production teams to align on demand and fulfillment priorities
• Participate in leadership meetings to support strategic planning and operational forecasting.

Financial & Operational Accountability

• Manage warehouse budget including labor, equipment, and shipping expenses
• Analyze operational data and financial reports to drive cost savings and efficiency improvements
• Support capital planning for equipment, systems, and facility enhancements

Skills and Qualifications

• 7–12+ years of warehouse, fulfillment, or distribution experience, with 3–5+ years in a management role.
• Proven leadership experience managing supervisors and large warehouse teams
• Strong experience with WMS platforms (NetSuite or similar required/preferred)
• Deep knowledge of inventory control, warehouse operations, and logistics (LTL, FTL, parcel)
• Experience in high-volume, fast-paced distribution or e-commerce environments
• Forklift certification and hands-on operational knowledge preferred

Core Competencies

• Strong leadership, team-building, and coaching skills
• Strategic thinking with a hands-on, results-driven approach
• Excellent problem-solving and decision-making abilities
• Advanced organizational and multitasking capabilities
• Strong communication skills across all levels of the organization
• Data-driven mindset with experience analyzing KPIs and operational metrics

Education

• High School Diploma or GED required
• Bachelor’s degree in Supply Chain, Logistics, Business, or related field preferred

Job Description:

Mandatory to have working experience as SRE manager especially in Retail domain application support ( NOT CLOUD /DevOps)

Must have working knowledge on SRE principles such as Logs, metrics, availability metrics, uptime, ticket tracking, e-com services, ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI, SLO

Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any observability tools Prefer DataDog or other tools such as Splunk/Dynatrace/ELK/Grafana). This engagement is a customer using Dynatrace,Splunk, PagerDuty hence it is good to have this expertise

Mandatory to have work experience in leading Level 2/Level 3 application support team based out of IND who provide 24x7 coverage.

Should know how to gather & communicate SRE requirement from customers and define SRE roadmap.

Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.

Must have good knowledge on eCommerce platforms in microservice architecture, Sterling OMS , Retail Applications like XStore.

Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA, PIR etc.

Should have knowledge on building process , framework by following ITSM principles, SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy)

Must know how to work with the Dev team, cross functional teams.

Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms, present to customers and client leaders.

Manage overall SRE delivery, customer focus mindset , closely work with customer leaderships.

Preferred:

Be a client face at customer site collaborating with client leadership.

Ability to clearly communicate and understand a technical idea/concept.

Ability to work in a professional environment while interacting with peers and stakeholders, collaborating with offshore teams.

Excellent written and verbal communications skills.

Motivated, goal driven, influential, innovative, curious, and open minded, fun to work with, collaborator.

Capability to work with people in different time zones.

Ability to operate in a fast-paced, evolving environment and appropriately prioritize tasks, and keep abreast of the latest technology.

Collaborate with cloud architecture, infrastructure team, project management team, and technology services, management team.

Create and maintain detailed documentation.

ERP Functional Specialist – Supply Chain Management

Scope of Job: The ERP Functional Application Specialist – Supply Chain is a functional resource that oversees process analysis, solution design, configuration and advanced support for the global ERP solution. The role works with IT and business stakeholders alike to ensure following the industry’s best practice and maximization of investment in the ERP. This is a highly collaborative individual with vast ERP functional and practical expertise in (in particular) Supply Chain and other manufacturing disciplines as well as basic technical aptitude to design and implement complex solutions that solve business problems in scalable and secure ways. This individual looks for opportunities to improve performance and save costs as related to the ERP and functional processes and presents data to back decisions for pursuing improvements and proof of improved utilization.

Essential Job Functions and Responsibilities:

Additional Oracle E-Business Suite (EBS) Requirements

• Oracle Process Manufacturing (OPM) – Collection of Modules
• Advanced Supply Chain Planning (ASCP) – Module
• Master Planning
• Demand Forecasting
• Demand Planning
• Material Requirements Planning (MRP)
• Capacity Planning
• Distribution Planning
• Global Multi-Org Planning

Preferred / Nice-to-Have Skills

• Sales & Operations Planning (S&OP)
• Promotion Planning
• Statistical Forecasting
• Consensus Planning

Endurance IT Services has a client in Ashland, Virginia, seeking a results-driven Strategic Account Manager with a hunter mindset to drive new business and deliver innovative solutions on behalf of the business. In this client-facing role, you’ll manage the full sales cycle, build strong relationships, and collaborate with internal teams to ensure exceptional project outcomes.

Key Responsibilities

• Identify and secure new sales opportunities across corporate, education, and government sectors as pertains to design and technology needs
• Manage end-to-end sales process, from prospecting to closing, while exceeding growth targets.
• Serve as the primary client contact, fostering long-term relationships and guiding projects through design and delivery.
• Partner with internal teams to ensure seamless execution and client satisfaction.
• Maintain accurate CRM records and contribute to strategic planning initiatives.
• Stay ahead of industry trends and emerging technologies to provide consultative expertise.

Qualifications

• 5+ years of B2B sales experience, preferably A/V or other technology solutions.
• Proven ability to open new doors and close complex deals.
• Strong communication, presentation, and relationship-building skills.
• Familiarity with A/V products and integration approaches.
• Proficiency in Microsoft Office and CRM platforms.
• Willingness to travel as needed.

6-12+ Month Contract Position

Location - Rosemont, IL / Remote (need to be available to be onsite 2-3 times a month)

Our client is looking to add a Sr. Scrum Master to their team that is a servant leader and coach for an agile team, who is responsible for optimizing the flow of stories and the value delivered by one or more pod/ scrum team.

Key responsibilities include coordinating and facilitating Scrum ceremonies, managing dependencies for the team, providing visibility into team delivery plans and progress, enabling continuous improvement within the team. The Scrum Master helps educate the team, ensuring that the agreed Agile process is being followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.

Responsibilities:

• Ensure impediments are resolved quickly, the team follows their agreed-to team working agreements, and that there is a good relationship between the Product Owner(s) and the development team(s).

• Establish and ensure adherence to the Scrum framework and ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-up, Sprint Review and Sprint Retrospective.

• Help the team define team working agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.

• Set up standard project metrics, product templates and processes and works with the team(s) to create the proper ceremonies and deliverables.

• Continuously strives towards more efficient and effective Scrum teams, resulting in higher and consistent velocities as well as better software quality.

• Clearly communicate with all stakeholders, including Product Owner and Team, manage risks and resolve impediments.

• Apply expert level knowledge of the software development life cycle to coach teams to flawless deployments to the production environment.

• Drive Scrum of Scrums to ensure dependencies are clearly understood and cross-team impediments are addressed.

• Understand the big picture as well as the details and complexities of technical and functional issues, driving them to resolution.

• Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).

Qualifications:

• 8 years of experience as Scrum Master and familiar with the adoption of Agile values, principles, framework, and practices.

• BA / BS in IT, statistics, computer science, mathematics, information management, business or a related field or equivalent experience.

• Microsoft Azure DevOps expertise.

• CSM, A-CSM, SAFe SM or CSP designation.

• Strong investigative, analytical skills.

• Interpersonal communication skills with the ability to work independently or as part of a team with both the Business and technology staff.

• Experience leading or participating in all Agile meetings including: sprint planning, sprint grooming, review, demo, stand-up, and retrospective sessions.

• Experience in all phases of product, software, and testing lifecycles.

• Clear and concise verbal and written communication skills.

• Curious, self-motivated, independent.

Preferred Qualifications:

• Extensive knowledge of several agile frameworks including SAFe and experience working in a SAFe environment

The anticipated hourly rate range for this position is ($65-70/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.

HEADLINE: Greenwich, CT: One Ob/Gyn physician is needed to join a long established and well-respected single-specialty Ob/Gyn group practice. This medium-size Ob/Gyn group also has the support of three Nurse Practitioners. These busy Ob/Gyn physicians do a very good volume of Ob deliveries and Gyn surgeries and procedures. Weekday and Weekend Call: It will be 1:7. Admit to one top-notch hospital. It has a Level 3 Nursery (NICU)). It also has DaVinci Robotic equipment. Starting base salary range: $ 250,000 to $300,000. $ Excellent earning potential! Partnership opportunity .

• Their office and hospital that they admit to are both located within close proximity to Manhattan.

• Please scroll down below regarding information about their location.

• One Ob/Gyn physician is needed to join a long established single-specialty private group practice.

• This medium-size Ob/Gyn group also has the support of three Nurse Practitioners.

• Availability : Ob/Gyn residents who completed their residency training during 2025 as well as residents who will be completing their training during 2026 , plus Ob/Gyn physicians already in practice with prior work experience are all welcome to apply and will all be strongly considered.

• This excellent opportunity is due to the growth and expansion of their practice and large patient population that they serve.

• Weekday and Weekend Call: It will be 1:7.

• Because this is a very busy Ob/Gyn practice, the new physician can look forward to doing a very good volume of both Ob deliveries and Gyn surgeries and procedures.

• This practice does both Laparoscopic and Robotic surgery.

• Laparoscopic skills are a plus but not required.

• If the new Ob/Gyn physician has interest in doing minimally invasive robotic surgery, she or he will be able to utilize these skills.

• There is no running around. Their new Ob/Gyn physician will work at one state-of-the-art office. It is located extremely close to their hospital!

• Hospital : The hospital that they admit to is a top-notch, full service community hospital. It has a Level III Neonatal Intensive Care Unit (NICU).

• As mentioned above, their hospital also has the DaVinci Robot.

• They are offering a starting base salary range: $250,000 to $300,000. It will be commensurate with the candidate’s level of experience, skills, etc.

• They are also offering a productivity incentive.

• In addition, their benefits package is comprehensive. It includes, but not limited to:

• Health insurance,

• Malpractice insurance,

• Professional Growth,

• Relocation Assistance,

• Work Life Balance!

• There is also opportunity to become a partner.

• The earning potential is excellent!

• Their hospital and one office are both located within close proximity to Manhattan.

• Greenwich, CT offers the best of both worlds -- a dynamic downtown commercial and retail center and a gracious residential suburb.

• This city provides a quality environment that encompasses the headquarters of many companies and numerous divisions of large corporations.

• It offers a wealth of housing alternatives, from sleek condominiums overlooking the waterfront, to beautiful colonials in the secluded wooded hills. This area also has a variety of reasonable rental options.

• Opportunities to enjoy life are endless in this wonderful region. It has a rich variety and an abundance of cultural, recreational, and social activities and programs. Some of them include: theaters, production companies, museums, music festivals, etc.

• This area is also a paradise for outdoor recreational, sports, and water-front activities. Some of them include: boating, fishing, water sports, etc. It is also located only a few hours away from excellent snow skiing.

• Finally, because this city is located in close proximity to Manhattan, you will be able to take full advantage of, have easy accessibility to, and be able to enjoy the countless and varied cultural, recreational, and educational opportunities that New York City has to offer!

Ready for the next step in your IT leadership career?

Bishop & Company is recruiting an IT Director for a multi-national food service organization, and this role is an exciting opportunity for a high-performing IT Manager or Project Managerwho is ready to move into a Director-level position.

If you’re currently leading infrastructure, vendors, and projects—and want broader ownership, executive exposure, and a clear growth path—this is an opportunity to step up, expand your impact, and grow into a Director role.

This is a 100% on-site role in Honolulu. Candidates must reside on Oahu by time of hire. No relocation assistance provided.

Your Role

As IT Director, you’ll build on your existing IT management experience while taking on broader responsibility forrestaurant technology, infrastructure reliability, and modernization initiatives. You’ll partner closely with Operations and leadership while continuing to lead projects and teams.

This role supports and develops someone who already understands:

• Managing distributed environments
• Leading IT projects
• Supporting operationally critical systems

What You’ll Be Responsible For

Restaurant Technology Leadership

• Support and modernize restaurant systems, includingPOS, drive-thru technology, mobile ordering, and digital menu boards
• Partner with Operations, Marketing, and Finance to support omnichannel guest experiences
• Identify opportunities to improve performance using automation, emerging technologies, and system enhancements

Infrastructure & Multi-Site IT Management

• Oversee the stability, scalability, and security of multi-site IT infrastructure
• Support restaurant and corporate systems across California and Hawaii
• Improve network reliability, cybersecurity, and data privacy
• Standardize technology deployments across multiple locations

Project Management & Agile Delivery

• Lead IT projects from planning through implementation and post-deployment support
• Apply Agile methodologies to technology initiatives
• Balance multiple priorities while delivering solutions on time and within scope

Leadership, Vendors & Growth

• Lead and mentor a small IT team
• Manage relationships with technology vendors and service providers
• Support budgeting and resource planning with senior IT leadership
• Play a key role in change management and system adoption

Required Experience

• Proven, progressive IT management experience
• Enterprise-level infrastructure support
• Hands-on experience leading IT projects and implementations
• Familiarity with Agile environments
• Vendor and stakeholder management experience

Preferred Background

• Restaurant, retail, hospitality, or multi?unit operations
• Experience with POS systems, restaurant technologies, and infrastructure
• Exposure to cloud platforms, systems integration, and cybersecurity
• Bachelor’s degree in IT, Computer Science, or related field

Compensation is unique to each candidate and relative to the skills and experience they bring to the position. The salary range for this position typically starts at $80,000+ with flexibility depending on candidate qualifications.. This does not guarantee a specific salary as compensation is based upon multiple factors such as education, experience, certifications, and other requirements, and may fall outside of the above-stated range.

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.

Equal Opportunity Employer – Disability and Veteran

CPIC Analyst, Technology Business Management (TBM)

Employment Type: Full-Time

Location: Washington, DC, USA (Onsite)

Salary Range $90,000 – $110,000 annually

Position Overview

The CPIC Analyst will focus on Technology Business Management (TBM) and support Federal Chief Information Officer (CIO) organizations in advancing IT cost transparency and portfolio analysis through the Apptio platform. This role contributes to effective IT investment governance and financial management across federal IT portfolios.

Key Duties and Responsibilities

- Provide support for Capital Planning and Investment Control (CPIC) Select, Control, and Evaluate investment management processes.

- Assist in the implementation and ongoing use of Technology Business Management (TBM) practices utilizing the Apptio platform.

- Contribute to IT cost transparency efforts, including the development and maintenance of cost allocation methodologies.

- Align financial, technical, and operational data with the TBM taxonomy and standards.

- Support Apptio data ingestion processes and IT cost modeling activities.

- Perform IT investment portfolio analysis and develop reports to support Investment Review Boards (IRBs).

- Assist with lifecycle management activities across the CPIC Select, Control, and Evaluate phases.

- Support the preparation and submission of OMB Exhibit 53 and Exhibit 300 documentation, including IT portfolio summaries and major IT investment business cases.

Required Qualifications

- Ability to successfully pass a comprehensive federal background investigation.

- Bachelor’s degree in Information Systems, Business Administration, Finance, Public Administration, Computer Science, or a related discipline.

- Three to five years of experience supporting Federal IT portfolio management, IT financial management, or CIO governance functions.

- Hands-on experience with Apptio, the TBM framework, IT financial modeling, and cost transparency initiatives.

- Familiarity with federal IT financial management systems and tools.

- Strong written and verbal communication skills.

Preferred Qualifications

- Prior experience supporting federal agencies such as the Department of Veterans Affairs (VA), Department of Transportation (DOT), or Department of the Treasury.

- Relevant professional certifications, including TBM Executive Foundation, Project Management Professional (PMP), or Certified Government Financial Manager (CGFM).

Loloi Rugs is a leading textile brand that designs and crafts rugs, pillows, and throws for the thoughtfully layered home. Family-owned and led since 2004, Loloi is growing more quickly than ever. To date, we’ve expanded our diverse team to hundreds of employees, invested in multiple distribution facilities, introduced thousands of products, and earned the respect and business of retailers and designers worldwide. A testament to our products and our team, Loloi has earned the ARTS Award for “Best Rug Manufacturer” in 2010, 2011, 2015, 2016, 2018, 2023, and 2025.

Security Advisory: Beware of Frauds

Protect yourself from potential fraud and verify the authenticity of any job offer you receive from Loloi. Rest assured that we never request payment or demand any sensitive personal information, such as bank details or social security numbers, at any stage of the recruiting process. To ensure genuine communication, our recruiters will solely reach out to applicants using an @ email address. Your security is of paramount importance to us at Loloi, and we are committed to maintaining a safe and trustworthy hiring experience for all candidates.

We are building a Business Operations Center of Excellence, and we need a Product Data Analyst to serve as the "Guardian of the Golden Record." In this role, you are the absolute owner of product data integrity as it relates to the digital customer experience. You ensure that every item we sell is accurately represented across every touchpoint—from our ERP and PIM to our website storefront and marketing feeds. This is not a data entry role; it is a high-impact technical logic and investigation role. You will work directly with our Data Platform and Software Engineering teams to define business rules, audit data health via complex SQL, and troubleshoot data transmission errors before they impact the customer.

Responsibilities

• Storefront Governance: Serve as the absolute owner of product data integrity within the PIM. Ensure that all storefront-critical attributes (pricing, dimensions, weights, image links) are accurate and standardized for a seamless customer experience.
• Technical Data Auditing: Write and run complex SQL queries against our centralized database to identify anomalies, "orphan" records, and data hygiene issues that need resolution. You will be expected to query across multiple schemas to validate data consistency between systems.
• Feed Logic & Mapping: You will manage the logic of how data translates from our PIM to external endpoints. You will ensure that our products appear correctly on Google Shopping, Meta, Amazon, and other marketplaces by managing feed rules and mapping definitions.
• API Payload Analysis: You will act as the first line of defense for data transmission errors. If a product isn't showing up on the site, you will review the JSON/XML response bodies to determine if it is a data payload error or a software code bug.
• Cross-Functional Impact Analysis: You will act as the gatekeeper for data changes, predicting downstream impacts (e.g., "If Merchandising changes this Category Name, it will break the Finance reporting filter").
• Hygiene Logic Definition: You will partner with our IT/Database team to define automated health checks. You identify the "rot" (bad data patterns), and they implement the database constraints to stop it.

What You Will NOT Do (The Boundaries)

• No Web Development: You are not a Front-End Developer. You do not write HTML, CSS, or React code. You ensure the data powering those components is 100% accurate.
• No Manual Data Entry: Your job is not to copy-paste descriptions. You build the systems, bulk processes, and logic that ensure data quality at scale.
• No Database Administration: You do not manage server uptime or schema changes (IT owns this). You own the quality of the records inside the database.

Intersection with Technical Teams

• With IT (Database Mgmt): IT owns the infrastructure and schema; you own the quality of the data within it. When you identify a systemic issue (e.g., "5,000 orphan records"), you partner with IT to implement the technical fix (scripts/constraints).
• With Software Engineering (Commerce): If a product is missing from the site, you check the data payload. If the data is correct, you hand off to Engineering, confirming it is a code/caching bug rather than a data error.

Experience, Skills, & Ability Requirements

• 5-8 years of experience in Data Management, PIM Administration, or technical eCommerce Operations.
• SQL Proficiency: You are comfortable writing queries beyond simple SELECT *. You should be proficient with CTEs (Common Table Expressions), Window Functions (e.g., Rank, Lead/Lag), Subqueries, and complex Joins to act as a forensic data investigator.
• API Fluency: You can read and understand JSON and XML. You know what a valid payload looks like and can spot formatting errors or missing keys.
• Data Manipulation: You are an expert at handling large datasets (CSVs, Excel) and understand data types, formatting standards, and normalization concepts.
• You love hunting down the root cause of an error. You don't just fix the wrong price; you find out why the price was wrong and build a rule to stop it from happening again.
• You have high standards for accuracy. You understand that a wrong weight in the system means a financial loss on shipping for the business.

Bonus Points (Nice-to-Haves)

• Familiarity with Visio/Lucidchart to visualize data flows.
• Ability to build simple dashboards in Tableau to track data health scores.
• Basic familiarity with Python or R for data manipulation.

What We Offer

• Health, dental, and vision benefits
• Paid parental leave
• 401(k) with employer match
• A culture of meritocracy that fosters ongoing growth opportunities
• A stable, growing family-owned company that looks after its employees

Loloi Rugs does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits. We seek a diverse pool of applicants and consider all qualified candidates regardless of race, ancestry, color, gender identity or expression, sexual orientation, religion, national origin, citizenship, disability, Veteran status, marital status, or any other protected status. If you have a special need or disability that requires accommodation, please let us know.

IT Field Operations Senior

Location: Longview,WA

The opportunity:

• As a member of Customer’s IT Field Operations Group, you will be responsible for providing end user application and hardware support, including PC workstations, printers/drivers, advanced network and telecom troubleshooting, server support and level II resolution of incident tickets while operating in a 24x7 manufacturing environment.
• You will provide advanced desk-side support, interfacing with a diverse user community in a variety of office, laboratory, and production equipment locations. This will include installation, maintenance, troubleshooting, support, and control of critical technology infrastructure.
• In addition to your technical role in support of the administrative offices and production facilities at the designated Customer location, you may also be called upon to provide support for other regional locations as needed.
• As a Field Operations resource, you will establish, communicate, and implement customer IT policies and standards to your team and local business partners.
• Work closely with the IT enterprise organizations, including the Service Desk, to ensure proper communication, escalation, and resolution of disruptions in the technology service delivery.

How you will impact Customer:

• Manage resource allocations and task assignments for local projects.
• Update of the support procedures as a document owner.
• Plan and participate in the mentoring of technicians to facilitate their development.
• Generate innovative recommendations and initiate technology change requests.
• Contribute in a project environment; both locally focused and enterprise-wide and may direct others during short projects.
• As the IT Field Operations Sr. you will serve as the primary site contact with other technology organizations and vendors and support the local business leadership team and users as the IT site representative.
• In addition, you will provide hands-on support for Microsoft Windows and Apple operating systems, smart phones, and wired/wireless network solutions.
• As the on-site 2nd-level support team you will be called on to perform analytical, technical, and administrative work to aid in the ongoing support of technology assets in the enterprise, including installing, maintaining, troubleshooting, supporting, and controlling critical business and IT infrastructure and applications.
• Engage with IT peers and teams from other sites to ensure adherence to standard processes.
• Work in an ITIL-compliant, service management environment, maintaining both personal and team SLA compliance.
• Troubleshoot complex hardware and software problems and create innovative solutions.
• Install common, standard, and complex software and hardware peripherals.
• Solid understanding of networking and the ability to utilize existing tools to test and troubleshoot network issues.
• Ability to perform wi-fi site surveys utilizing existing tools.
• Assist with end-user questions, problems, and training.
• Configure complex, third-party, networked, and site-specific applications.
• Configure and troubleshoot Windows and iOS computing endpoints (PCs Tablets, VMUs, kiosks).
• Configure and troubleshoot Android, iOS, Windows, and Chromium OS mobile devices.
• Work with technology assets including single-user and networked desktop and laptop clients; desktop and network printers, tablets, and vehicle-mounted devices, wired, wireless and telecom networks.
• Correct implementation of the company’s processes and support and maintain IT servers; network switches, cabling; process control clients; and other technology assets and solutions in the computer rooms as needed.
• Participate in an on-call duty roster with a weekly rotation of 24x7 coverage as required by business unit operations.
• Demonstrated ability to use problem management tool to research and document problem resolution.
• Serve as the primary IT site contact with local business leadership and other technology organizations as well as vendors.
• Manage local technology asset inventory.
• Provide guidance to local sites regarding IT asset acquisition and technology change requests using the tools provided.
• Provide routine support for audio-visual collaboration and video conference systems.
• Provide direct technical support and documentation to users at all levels of the organization (including VIP users).

What you need to succeed:

• Bachelor’s degree preferred but a technical school degree plus experience and technical certifications is acceptable with a minimum of 5 years’ experience working in a production IT manufacturing environment.
• Project management experience, training, or certification.
• Experience in managing a production-critical IT environment.
• Minimum 5 years proven PC/Windows experience.
• Minimum 2 years network and telecom support experience including moves adds and changes: cabling, general device, and connectivity troubleshooting; punch-downs; cross-connects.
• Excellent problem solving, dispute resolution and interpersonal skills.
• Strong understanding of IT service management framework and a respect for the ITIL Management Framework.
• Must have advanced experience configuring and troubleshooting personal computers, including all aspects of hardware and software support in a Windows operating system environment.
• Network related discipline or certifications are a plus.
• Knowledge of Microsoft Office365, including Teams, Word, Excel, Outlook, and PowerPoint.
• Knowledge of Microsoft Support Tools, SCCM, WSUS and Active Directory concepts.
• Excellent skills in written/oral communications, including group facilitation, presentation, and communicating across entire spectrum of an organization.
• Ability to proactively engage and communicate with all IT functional areas while ensuring alignment with local applications, Process Control Network (PCN) and business systems.
• The position requires frequent lifting of equipment. Must be able to lift 50 pounds.
• Must be willing to travel (locally and domestically) and have a valid driver’s license.

Overview

We are seeking a skilled IT Systems & Network Administrator for our Columbus, Ohio facility. It's a hybrid role focused on managing and improving IT infrastructure. Intermediate networking knowledge and system administration expertise are required, with experience in a manufacturing environment being a plus. The selected candidate will be key in maintaining system uptime, securing IT assets, and supporting scalable network and cloud solutions.

Key Responsibilities

Digital Print Technology

• Configure, monitor, and maintain digital print technologies from M&R, Kornit, and Caldera.
• Secure the digital print technologies with company endpoint protection
• Install and maintain Zebra scanning and printing technologies used in digital printing
• Support users of the Monster Digital Platform in all aspects of the plant operations

Network Infrastructure & Support

• Configure, monitor, and maintain our LAN/WAN infrastructure to ensure optimal performance and uptime.
• Perform routine diagnostics, network segmentation, and performance tuning to proactively address potential issues.
• Manage firewalls, VPN configurations, and VLAN provisioning to enhance network security and efficiency.
• Troubleshoot connectivity issues and optimize network performance, ensuring high availability and reliability for all users and equipment.

System Administration

• Administer Microsoft Entra ID, Azure AD, and other identity management systems to ensure secure and efficient access.
• Manage Microsoft Intune, endpoint protection solutions (e.g., CrowdStrike), and patch management tools to safeguard our devices and data.
• Deploy and maintain virtual machines, server infrastructure (VMware/Hyper-V), and cloud resources.
• Support and enforce IT security policies, including email protection, using ProofPoint, and vulnerability remediation, using Automox, to protect against cyber threats.

Operational IT Support

• Provide expert Tier 2/3 support for system and network-related incidents and requests, resolving issues promptly and effectively.
• Maintain comprehensive system and network documentation to ensure clear and efficient operations.
• Collaborate closely with vendors and service providers for support, procurement, and to leverage external expertise.
• Participate in an on-call support rotation, as needed, to provide timely assistance outside of regular business hours.
• Handle the initial deployment of corporate computers and related hardware, ensuring new team members are set up for success.

Project and Process Improvement

• Assist in critical IT projects, including infrastructure upgrades, cloud migrations, and system rollouts, contributing to our growth.
• Proactively recommend improvements to enhance system efficiency, reliability, and security, driving continuous improvement in our IT landscape.
• Provide valuable input into IT planning and budgeting related to systems and network infrastructure, helping shape our future IT strategy.
• Deploy corporate computers and related hardware.

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 3+ years of experience in IT system administration and network support roles.
• Proficient in: Intermediate network concepts (TCP/IP, DNS, DHCP, VLANs, routing, etc.)
• Managing Microsoft Intune, Azure AD, and Entra ID
• Familiarity with email and endpoint security platforms
• Familiarity with hypervisors (VMware or Hyper-V), patch management, and cloud administration.

Preferred Qualifications

• Experience working in a manufacturing or industrial IT environment.
• Relevant certifications: CompTIA Network+, Microsoft Certified: Azure Administrator, or equivalent.
• Experience with tools such as SolarWinds, Wireshark, PRTG, or similar for monitoring and diagnostics.
• Spanish language proficiency is a plus.

Skills & Attributes

• Strong problem-solving and troubleshooting capabilities.
• Clear verbal and written communication, especially with non-technical stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Detail-oriented with a focus on security and operational excellence.

We're Hiring: Director of IT Architecture (Remote, with onsite meetings as needed)

We are seeking a Director of IT Architecture | Enterprise Architecture | Cloud & Systems Leader to lead and shape the IT architecture strategy for a growing healthcare organization. This is a unique opportunity to design and implement technology solutions that support business goals, regulatory compliance, and modern healthcare delivery.

Key Responsibilities:

• Define and execute a comprehensive IT architecture strategy aligned with clinical, operational, and business objectives.
• Lead and manage a team of network, cloud, and systems architects, fostering collaboration and high performance.
• Oversee network, cloud, and systems architecture initiatives, ensuring security, scalability, and interoperability.
• Evaluate, test, and implement modern platform visibility solutions (DataDog, Dynatrace, New Relic, Prometheus / Grafana).
• Collaborate with IT leadership, business stakeholders, vendors, and cloud providers to optimize technology investments.
• Establish IT governance, standards, and best practices to ensure compliance with industry regulations (HIPAA, HITECH, HITRUST).
• Monitor performance, risks, and cost optimization across all IT architecture initiatives.

Required Qualifications:

• Bachelor’s degree in Computer Science, IT, Healthcare Informatics, or related field.
• 10+ years of progressive experience in IT architecture, including at least 5 years in a leadership role managing network, cloud, and systems architecture teams, preferably in healthcare.
• Hands-on experience with cloud platforms (AWS, Azure) and hybrid environments.
• Demonstrated history of assessing, testing, and implementing modern platform visibility solutions (DataDog, Dynatrace, New Relic, Prometheus / Grafana).
• Strong expertise in network architecture (SD-WAN, VPNs, firewalls, healthcare data exchange networks).
• Deep knowledge of systems architecture, including server infrastructure, virtualization, storage, disaster recovery, and healthcare IT standards (HL7, FHIR, DICOM).
• Strong leadership, communication, and stakeholder management skills.
• Strategic thinker with strong problem-solving and analytical abilities.

Preferred Qualifications:

• Master’s degree in a related field.
• Relevant cloud certifications (AWS Solutions Architect Professional, AWS Security Specialty, Microsoft Azure Solutions Architect).
• Security and architecture certifications such as CISSP, CCNP, HITRUST, or FinOps.

This is a remote role with the flexibility to work from home, while requiring occasional onsite meetings for leadership collaboration and strategic planning.

If you are a visionary IT leader with a strong healthcare background, experience leading cloud, network, and systems architecture teams, and a passion for building scalable, secure IT platforms, we want to hear from you!