Endurance It Services Jobs in Usa

12-Month W2 Contract (No Visa Sponsorship/No Student Sponsorship/No C2C)

Onsite daily in 19106 (Philadelphia, Pennsylvania)

Pay up to $38.50/hr. (No PTO and No Paid Holidays)

The ideal candidate will have a solid background supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred.

The IT Service Desk Technician provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.

Responsibilities:

• Be the face of IT to corporate employees in the respective office location.
• Ensure that the physical IT technology in the office is operational (e.g. AV rooms, wifi, badge readers, cameras, etc).
• Oversee the suite of collaboration tooling in use and ensure end users have great experiences using the tools provided.
• Work to improve the procurement and asset management practices for IT hardware and software.
• Be responsible for the physical inventory of computer assets, and ensure the local equipment is tracked efficiently and securely.
• Work with Finance and IT leadership to manage budgets and costs for IT spend.
• Work with the broader IT team to provide training, documentation, and learning opportunities to peers and IT staff on support processes and techniques.
• Execute standard Onboarding & Offboarding processes for employees joining and leaving the company.
• Engage directly with employees and internal users who are experiencing IT related service issues. Resolve incidents such as network access, hardware break/fix, and software related problems as well as execution of defined service requests (e.g., installing licensed software, provisioning user access to software applications).
• Use defined escalation processes to escalate support issues that require staff with specialized skills or higher-level administrative permissions to resolve.
• Utilize standard operation procedures (SOPs) to perform routine tasks and work with engineering teams to define new SOPs for common support functions.
• Participate in after-hours, on-call support rotation.

Required Skills:

• 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
• Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
• Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
• Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
• Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
• Customer focused approach to delivering excellent service and support to internal customers.

The estimated pay range for this position is USD $35.00/Hr. - USD $38.50/Hr.

Exact compensation and offers of employment are dependent on job-related knowledge, skills, experience, licenses or certifications, and location. We also offer comprehensive benefits. The Talent Acquisition Partner can share more details about compensation or benefits for the role during the interview process.

Purpose

The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.

In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.

Key Responsibilities

Service Desk Strategy & Leadership

• Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
• Lead a multi-channel support model (phone, chat, self-service, automation)
• Establish a customer-centric culture focused on associate experience and first-contact resolution
• Build scalable operating models to support store growth, seasonal demand, and new technology rollouts

Operations & Incident Management

• Own Tier 1 support operations for all end-user and store technologies
• Lead Major Incident Management and Command Center activities
• Ensure consistent incident triage, escalation, and communications during outages
• Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution

Performance, Metrics & Continuous Improvement

• Use analytics to identify systemic issues and drive problem management
• Continuously improve service processes using ITIL and lean principles
• Measure CSAT on a monthly basis to capture customer sentiment and trending.

Define and monitor KPIs including:

• First Contact Resolution (FCR)
• Mean Time to Resolution (MTTR)
• Service Level attainment
• Ticket backlog and aging

Retail & Store Technology Support

• Prepare Service Desk operations for store openings, promotions, and holiday peaks
• Partner with Store Operations to improve technology adoption and minimize disruption
• Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks

Ensure high availability support for:

• POS systems
• Store networks and devices
• Workforce mobility tools
• Collaboration and productivity platforms

Technology, Tools & Automation

• Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
• Drive self-service, knowledge management, and automation to reduce call volume
• Improve shift-left capabilities and reduce dependency on Tier 2/3 teams

Vendor & Financial Management

• Manage outsourced or co-sourced Service Desk providers (if applicable)
• Own the Service Desk budget and cost optimization initiatives
• Ensure vendors meet performance, quality, and compliance expectations

People Leadership & Talent Development

• Lead, mentor, and develop Service Desk managers and leaders
• Establish training, certification, and career progression paths
• Build a resilient, high-engagement team capable of supporting 24x7 retail operations

Qualifications & Experience

Required

• 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
• Experience supporting retail, multi-site, or frontline operations
• Strong knowledge of ITSM frameworks (ITIL v3/v4)
• Proven experience managing high-volume support environments
• Demonstrated success leading major incident and outage response
• Strong executive communication and stakeholder management skills

Preferred

• Experience with ServiceNow or comparable ITSM platforms
• Experience leading 24x7 or follow-the-sun support models
• ITIL certification (Intermediate or Managing Professional)
• Experience integrating Command Center or Technology Operations Center models
• Exposure to digital commerce or omnichannel retail environments

Leadership Competencies

• Customer-first mindset with strong business acumen
• Calm, decisive leadership during incidents and peak retail events
• Data-driven decision making
• Ability to influence without authority across technology teams
• Passion for continuous improvement and operational excellence

WORKING CONDITIONS

Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.

Role involves typical sedentary work with periodic movement.

Benefits & Rewards

• Bonus opportunities at every level
• Non-traditional retail hours (we close at 7p!)
• Career advancement opportunities
• Relocation opportunities across the country
• 401k with discretionary company match
• Employee Stock Purchase Plan
• Referral Bonus Program
• 80 hrs. annualized paid vacation (full-time associates)
• 4 paid holidays per year (full-time hourly store associates only)
• 1 paid personal holiday of associate’s choice and Volunteer Time Off program
• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

About the Company & Role

A global technology leader in the New York area is currently hiring a Counsel. This organization, focusing within IT services, supports digital transformation for its clients across industries and geographies. Known for its scale, innovation, and consistent financial performance, it ranks among the top firms in its sector worldwide. As Counsel, you will play a key role in supporting complex technology transactions, including software licensing, IT services, and outsourcing contacts. The role is ideal for a commercially minded attorney who thrives in a fast-paced, collaborative environment.

Responsibilities

• Structure, draft, and negotiate commercial agreements involving software, IT services, and professional services.
• Advise internal teams on legal risks and compliance issues related to technology and outsourcing engagements.
• Support vendor contracting processes and procurement initiatives across global business units.
• Collaborate with cross-functional stakeholders to align legal strategy with operational goals.
• Contribute to the development of internal legal resources, including templates and negotiation guidelines.

Required Qualifications

• J.D. from an accredited law school and active membership in a U.S. State Bar.
• Minimum of 3 years of experience handling technology transactions and outsourcing contracts.
• Strong understanding of supplier-side contracting.
• Ability to manage multiple priorities and work independently in a high-volume environment.
• Excellent communication and negotiation skills, with a business-oriented approach to legal problem-solving.

IT Service Desk Analyst

Location: Downtown Fort Worth

CornerStone Technology Talent Services is seeking adaptable and service-oriented individuals for long-term contract-to-hire opportunities as IT Service Desk Analysts. These roles are ideal for candidates who bring a strong technical foundation, thrive in a fast-paced support environment, and are looking to grow within a forward-thinking technology team.

As a member of the Desktop Engineering team, you’ll be exposed to multiple areas of enterprise IT support. You’ll handle real-time troubleshooting, user support, and infrastructure triage across a wide range of technologies used by enterprise environments.

Key Responsibilities:

• Respond to and resolve incoming support requests related to Windows desktop/laptop systems
• Perform hardware diagnostics, application support, and incident triage across Microsoft Office, Exchange, and other enterprise platforms
• Troubleshoot Active Directory issues, including group policies and user permissions
• Use enterprise tools to support endpoint management, system imaging, and deployments
• Provide first-tier support for network and telecommunications issues
• Collaborate with internal IT teams to escalate and resolve more complex technical challenges
• Maintain detailed documentation and follow standard operating procedures

Requirements:

• Minimum of 6 months of experience working in a 24/7 IT service desk or IT support call center environment
• Strong communication skills with a customer-first approach to technical support
• Solid foundational understanding of Windows operating systems, Office 365, and networking basics
• Ability to work flexible shifts including evenings, overnights, weekends, and holidays
• Experience with EPIC software is preferred but not required
• Reliability and independence, especially during overnight shifts where self-direction is essential

Why Work with CornerStone TTS:

At CornerStone TTS, we focus on more than filling roles—we deliver alignment between skilled professionals and the technical environments where they can thrive. Our team understands the nuances of technology staffing and works closely with both talent and clients to ensure successful long-term placements.

If you’re looking to expand your career in IT support and want to be part of a team that values capability, consistency, and growth, we’d like to connect.

Who Are We?

Stand Out For Good, Inc. is a rapidly growing women’s fashion company with 5 unique brands, in 130+ locations, across 38 states. Our stores feel like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brands are built upon the founding principles of giving back and making a difference in the World.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

Position Overview

The Help Desk Intern will play a key role in supporting both day-to-day operations and IT-driven projects across the organization. This position acts as a crucial link between technical teams and business units, helping to identify, track, and resolve issues that impact ongoing projects and IT service delivery. In addition to supporting tickets and troubleshooting, the Help Desk Intern will participate in cross-functional technology projects aimed at improving system reliability, process efficiency, and end-user experiences. The ideal candidate brings a foundational understanding of computer systems, a collaborative mindset, and an eagerness to contribute to project success through hands-on technical and analytical work.

Key Responsibilities

• Assist in IT and Help Desk projects focused on process improvement, automation, and service quality.
• Participate in data analysis and reporting projects using ticketing system metrics to identify recurring issues or improvement opportunities.
• Learn and assist with troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office environments.
• Support hardware and software rollout projects, including system imaging, setup, and configuration.
• Track and document project tasks, technical procedures, and resolutions in alignment with team objectives.
• Document and communicate progress on assigned project tasks during meetings and reviews.
• Provide accurate and user-focused technical support and solutions.
• Manage additional special projects and assignments as directed by IT leadership.

Qualifications

• Currently enrolled in a Bachelor's degree as a Junior/Senior student, or recent graduate.
• Strong interest in project-based IT work and process improvement initiatives.
• Exceptional organizational, time management, and coordination skills.
• Excellent interpersonal and communication skills, both verbal and written.
• Customer-oriented, calm under pressure, and proactive problem solver.
• Basic understanding of installing, configuring, and troubleshooting desktop hardware and
• software.
• Exposure to many different types of IT equipment and systems.
• Ability to work collaboratively across teams, contribute ideas, and own portions of projects through completion.

Professional Development

This internship provides hands-on experience with real-world technology projects that enhance IT

operations and digital workplace performance. Interns will gain a deeper understanding of project lifecycle management, technical support workflows, and collaborative IT environments, preparing them for future technical or project management roles.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

• #73 in Fortune 100 Best Companies to Work For® 2023
• #4 in Fortune Best Workplaces in Retail™ 2022
• #93 in Best Workplaces for Millennials™ 2023
• #34 in Fortune Best Workplaces for Women™ 2022

Position Summary 

The IT Manager oversees the company’s technology strategy, systems, and cybersecurity while coordinating with a third‑party managed IT service provider. This role ensures reliable and secure technology systems that support office staff, project management teams, and field crews. The IT Manager also manages mobile devices, construction software platforms, and technology vendors to ensure efficient operations across the organization.  

Key Responsibilities 

IT Strategy & Leadership 

• Develop and implement the company’s IT strategy aligned with operational goals. 
• Evaluate new technology solutions to improve productivity. 
• Plan infrastructure improvements that support company growth. 
• Lead digital transformation initiatives for field and office operations. 

Managed IT Vendor Coordination 

• Serve as the primary liaison with the third‑party managed IT service provider (MSP). 
• Coordinate system updates, support requests, and infrastructure changes. 
• Monitor vendor performance and ensure service level agreements are met. 
• Participate in strategic IT planning meetings with vendors. 

Construction Technology Systems 

• Set up new users on hardware as needed 
• Administer software including project management, accounting, estimating, and document control platforms. 
• Support platforms such as Procore, Accubid, Sage/Viewpoint, Spectrum Accounting, Adobe, Bluebeam, SharePoint, and AutoCAD support. 
• Assist project managers and field teams with technology tools used on projects. 

Cybersecurity Oversight 

• Work with the MSP to implement cybersecurity protections. 
• Ensure use of MFA, endpoint protection, firewall security, and backup systems. 
• Review security monitoring reports and coordinate remediation actions. 

Infrastructure & Systems Oversight 

• Coordinate maintenance of networks, cloud systems, and Microsoft 365 environments. 
• Ensure reliable connectivity between office locations and jobsites. 
• Oversee backup and disaster recovery systems. 

Mobile Devices & Field Technology 

• Manage company cell phones, tablets, laptops, and mobile hotspots. 
• Coordinate procurement, setup, and deployment of devices for employees. 
• Maintain inventory tracking for all devices. 
• Coordinate wireless carrier plans and billing. 
• Ensure devices are configured with required construction apps and communication tools. 

Technology Procurement & Asset Management 

• Manage purchasing of hardware, software, and licenses. 
• Track IT equipment lifecycle and inventory. 
• Coordinate equipment replacements and upgrades. 

Budget & Vendor Management 

• Assist leadership with annual IT budget planning. 
• Evaluate vendor contracts and pricing. 
• Identify cost‑effective technology improvements. 

Qualifications 

Education 

Bachelor’s degree in Information Technology, Computer Science, or related field preferred. 

Experience 

• 4+ years of IT experience preferred. 
• Experience working with Microsoft SharePoint. 
• Experience supporting construction or engineering firms preferred. 
• Experience with Microsoft 365, cloud infrastructure, and cybersecurity systems. 

Key Skills 

• Vendor management 
• Technology planning 
• Strong communication skills 
• Project management 
• Ability to support office and field personnel 

IT Responsibilities Matrix 

Responsibility 

Internal IT Manager 

Managed IT Provider 

Technology Strategy 

Lead 

Support 

Cybersecurity Policy 

Lead 

Implement / Monitor 

Network Infrastructure 

Oversight 

Maintain 

Help Desk Support 

Escalation / Coordination 

Primary Support 

Mobile Device Management 

Lead 

Assist 

Software Administration 

Lead 

Assist 

Backup & Disaster Recovery 

Oversight 

Maintain 

System Monitoring 

Review Reports 

Perform Monitoring 

Job Title: IT Deskside Support Staff

Department: Information Technology

Reports To: IT Support Manager / IT Operations Manager

Job Summary

The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.

Key Responsibilities

• Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
• Diagnose and resolve hardware, software, operating system, and application issues
• Install, configure, and upgrade computer systems, software, and standard applications
• Support Windows operating system and common business applications (e.g., Microsoft 365)
• Set up new user workstations, including hardware deployment and user account configuration
• Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
• Respond to IT service requests and incidents according to defined SLAs
• Escalate complex issues to infrastructure or specialized support teams as needed
• Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
• Maintain accurate documentation of incidents, solutions, and asset inventory
• Educate users on basic IT usage, security awareness, and best practices

Required Skills and Competencies

• Strong customer service and interpersonal skills
• Hands-on experience with desktop and laptop hardware troubleshooting
• Knowledge of Windows 10/11 and/or macOS environments
• Familiarity with Microsoft 365, email systems, and common office applications
• Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
• Ability to follow procedures and document technical issues clearly
• Good time management and multitasking abilities

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
• 1–3 years of experience in deskside, desktop, or helpdesk support roles
• Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)

Working Conditions

• Primarily on-site role in Washington, IA with frequent interaction with end users
• Occasional on-site role in Coralville, IA
• May require occasional after-hours or weekend support
• Some lifting of IT equipment (desktops, monitors, printers)

Preferred Attributes

• Patient, proactive, and solution-oriented mindset
• Ability to work well in a team-oriented support environment

SHR Talent’s healthcare client is seeking an IT Field Operations Manager to lead IT support and operations for a partner healthcare practice. The IT Field Operations Manager role is both hands-on and leadership-focused, serving as the primary IT leader onsite while collaborating closely with a centralized IT services team.

The IT Field Operations Manager is responsible for delivering exceptional, white-glove IT service, leading local IT staff, overseeing technical projects, and acting as a trusted liaison between practice leadership and centralized IT teams. The IT Field Operations Manager plays a critical part in ensuring technology services continuously evolve to support clinical and operational excellence.

Responsibilities:

• Act as the primary liaison between practice stakeholders and centralized IT technical support teams
• Lead day-to-day IT operations for the practice, including customer support, escalated ticket resolution, and local IT initiatives
• Ensure timely communication, coordination, and tracking of emergency or escalated issues
• Lead and manage local IT staff, including training, support, performance management, and development
• Oversee and execute technical projects aligned with practice and organizational goals
• Deliver exceptional “white glove” customer service to all end users
• Partner with centralized service delivery teams to improve IT processes, procedures, and service quality
• Provide consistent updates and feedback to practice leadership throughout the lifecycle of technology issues and projects
• Ensure service delivery processes, SLAs, performance metrics, and quality standards align with centralized IT core processes
• Collaborate with IT leadership to research, evaluate, recommend, and implement technology solutions
• Support clinical technology projects, including new clinic openings and practice expansions
• Perform other duties as assigned in support of the organization’s mission to improve patient care

Qualifications:

• Bachelor’s degree in Information Systems or a healthcare-related field preferred
• Minimum of 5 years of progressively responsible experience in IT or technology support
• 3+ years of IT leadership or management experience
• Healthcare IT experience preferred
• Strong knowledge of hardware, software, and network infrastructure
• High-level understanding of computer systems, telecommunications, security, and systems/network administration
• Active Directory user and group management
• Group Policy design, management, and troubleshooting
• Virtual environment management and Microsoft 365 administration
• Working knowledge of Microsoft Server technologies, VMware, and Remote Desktop Services
• Experience with VOIP phone systems (Zoom Phone experience a plus)
• Experience with PowerShell and/or other scripting or automation tools preferred
• Strong written and verbal communication skills with the ability to engage effectively with clinical staff, leadership, and technical teams
• Proven experience as a technical leader delivering effective, scalable solutions
• Healthcare IT experience strongly preferred
• Working knowledge of HIPAA and related security, privacy, and regulatory frameworks
• Strong analytical and critical-thinking skills with the ability to adapt systems and processes as needed
• Demonstrated experience in incident analysis, problem management, and continuous process improvement
• Ability to identify service gaps and act as a hands-on utility player when needed
• Strong leadership, decision-making, and organizational skills
• Ability to multitask, prioritize, and perform under pressure

About the Company

Job Title: IT Infrastructure Support Specialist – IT Services (Pharmaceutical Manufacturing) Location: Lebanon, Indiana, US ---(Onsite)

Required Experience & Qualifications:

• Solid understanding of enterprise networking concepts including LAN/WAN, TCP/IP, VLANs, routing protocols (BGP, OSPF), network security principles, and SD-WAN technologies
• Deep understanding of enterprise-grade network equipment and how they are deployed and supported, including Cisco/Juniper routers, switches, firewalls, and wireless infrastructure
• Strong Network monitoring and troubleshooting experience using tools such as SolarWinds, PRTG, or Wireshark
• Proficiency in deploying and troubleshooting Windows OS (Windows 10/11, Server 2019/2022), end-user devices, and enterprise imaging tools such as SCCM or Intune
• Experience automating repetitive processes using tools or scripting (PowerShell, batch script, python, etc)
• Experience installing and supporting networked printers, scanners, MFDs, and manufacturing floor devices such as barcode scanners and label printers
• Familiarity with Active Directory, Group Policy, virtualization platforms (VMware/Hyper-V), and ITIL-based ticketing systems such as ServiceNow
• Experience providing technical support in a GxP or FDA-regulated pharmaceutical manufacturing environment
• Working knowledge of computer system validation (CSV), change control processes, and GxP documentation requirements
• Ability to work independently while leveraging existing processes and developing new ones to support a site start-up environment
• Strong interpersonal and communication skills with the ability to build effective relationships with cross-functional business partners
• Bachelor's Degree in Computer Science, Information Technology, or a related technical field; certifications such as CCNA, CompTIA Network+, or CompTIA A+ preferred

Position Summary

The IT Sales Consultant is responsible for generating new monthly recurring revenue by identifying, engaging, and closing net‑new business opportunities. This role is ideal for a consultative, high‑energy sales professional who understands the value of managed IT services, cybersecurity, Microsoft 365, and cloud transformation. The IT Sales Consultant will position the organization as a strategic business partner and guide prospects through a structured, insight‑driven sales process.

Key Responsibilities

New Business Development

• Prospect, qualify, and build a healthy pipeline within assigned territories and verticals

• Use industry insights to educate prospects on risks, gaps, and opportunities

• Conduct discovery meetings to understand business challenges, IT maturity, compliance needs, and operational drivers

• Tailor messaging and value propositions to executive‑level buyers (CFO, COO, CEO, IT leadership)

Sales Process Execution

• Develop proposals for managed services and project‑based solutions

• Lead proposal reviews and technical scoping sessions with internal engineering resources

• Maintain accurate pipeline management and CRM hygiene

• Consistently meet or exceed monthly, quarterly, and annual revenue targets

• Qualify out low‑fit opportunities to maintain pipeline quality

Relationship Building

• Build credibility with financial and operational decision makers through professionalism and industry knowledge

• Cultivate long‑term relationships with prospects and referral partners

• Attend networking events, industry groups, and community organizations to expand reach

• Collaborate with internal teams to ensure smooth handoff and strong customer experience

Market & Industry Awareness

• Maintain a strong understanding of service offerings, pricing, and competitive differentiators

• Stay informed on MSP industry trends, cybersecurity threats, and compliance‑driven opportunities (HIPAA, CMMC, SEC, FTC Safeguards, etc.)

• Tailor messaging to vertical‑specific needs using established positioning frameworks

Required Qualifications

• 3+ years of B2B sales experience

• Proven success in meeting or exceeding revenue quotas

• Strong verbal, written, and presentation communication skills

• Understanding of managed IT services, cloud technologies, cybersecurity, and Microsoft 365

• Experience using CRM systems

• Self‑motivated, disciplined, and capable of managing a full sales cycle independently

• Ability to build relationships with financial and operational stakeholders

Preferred Qualifications

• Experience selling into industries such as healthcare, construction, financial services, legal, or government

• Familiarity with MSP operational models (NOC/SOC, ticketing, SLAs, QBRs/EBRs)

• Knowledge of compliance frameworks (HIPAA, CMMC, NIST, CIS, SEC, FTC)

• Experience with Challenger, Solution Selling, or similar consultative methodologies

Job Description

• Supports IT strategic initiatives for clinical, business, and operational systems in a cost-effective, high-quality manner. Responsible for application planning, design, and architecture to ensure highly reliable, integrated systems. Provides application expertise and resources required for ongoing operational improvements, implementations, and support.
• Ensures the successful installation, utilization, and ongoing support of software across organizational initiatives.
• Contributes to the IT strategic plan, ensuring alignment with evolving market conditions and organizational clinical, financial, and regulatory requirements.
• Provides leadership and coordination with hospitals, ambulatory surgery centers, clinics, and other eligible IT service recipients to ensure alignment between operational needs and enterprise strategic initiatives.
• Maintains, supports, and upgrades existing applications.
• Participates in and/or leads IT Governance activities to ensure IT capacity aligns with strategic demand.
• Plans, coordinates, and oversees activities related to the design, development, and implementation of organizational information systems and software applications.
• Promotes application standardization wherever feasible.
• Maintains application portfolio oversight and system documentation standards.
• Collaborates with IT and organizational leadership to streamline and reduce redundant local applications.
• Ensures tactical plans align with and support overall organizational strategies and initiatives.
• Identifies opportunities for further standardization and assists in implementing cost-efficiency initiatives.
• Fosters a customer-focused approach in the delivery of application-related products and services.
• Ensures original design principles are preserved while continuously enhancing information systems and applications.
• Serves as the final decision authority on IT-related strategic and technical matters affecting the application services environment.

Knowledge / Experience

• 5–10 years of experience in a healthcare applications role supporting clinical, financial, and/or regulatory systems, including selection, implementation, and lifecycle support.
• Comprehensive knowledge of healthcare application vendors and products required.
• Strong experience in strategic information systems planning and implementation required.
• Experience supporting information system business and/or clinical workflows across acute, sub-acute, outpatient, and clinic environments required.

Education

• Bachelor’s degree in Computer Science, Business Administration, Healthcare, or a related field required. Master’s degree preferred.

A leading organization in its sector is confidentially seeking a talented and experienced Co-Director of End User Computing to join its team for a 6-month contract-to-hire role in a hybrid capacity in the Chicago area. This pivotal leadership position will share responsibility for overseeing all aspects of end-user support and services, managing a team of managers and their respective teams to ensure seamless IT service delivery across multiple locations. The ideal candidate will possess extensive experience in managing large-scale IT operations, particularly within the context of mergers and acquisitions, and will be instrumental in driving system integrations and standardizing operational procedures during a period of significant growth and transformation.

• Leadership: Provide strategic direction to the End User Computing team, overseeing managers to foster a culture of excellence and ensure effective end-user support.
• M&A Integration: Lead the integration of IT systems and processes following recent mergers, unifying platforms to create a cohesive IT environment.
• Operational Excellence: Develop and implement standard operating procedures (SOPs) and champion the use of the ITSM model and ServiceNow to optimize service delivery.
• Team Optimization: Regularly review and adjust team structure and roles to align with evolving business needs.
• Data-Driven Strategy: Use data and analytics to inform strategic decisions, measure performance, and present recommendations to leadership.
• Technical Oversight: Maintain a strong understanding of the technical environment, including the EPIC EMR system, and provide expert guidance to the team.

This role is onsite 3-4 days a week.

ManTech seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Chantilly, VA.

Responsibilities include, but are not limited to:

• The Service Desk Specialists are the Tier 1 team members of an Information Technology (IT) Enterprise Service desk responsible for the IT-related service requests, and the service incidents and problems for the customer’s IT business and mission-focus enterprise systems.

• The Service Desk Specialist will be directly responsible for receiving, prioritizing, documenting, and actively resolving end-user submitted requests. Specialists will use common IT skills and tools to provide “hands on” troubleshooting assistance at the desktop level.

• The IT Enterprise Service Desk supports a wide array of systems, applications, and services spanning desktop operating systems (OSs), desktop and web-based applications, and unified communications (Video Tele-Conferencing (VTC), Voice over IP (VOIP) phones, etc.).

• Able to learn and troubleshoot and repair/resolve various issues/requests for peripheral devices..

• Knowledgeable with Microsoft Windows 10, basic networking concepts, PC hardware, and COTS software.

• Must be able to work an eight-hour shift.  Shift hours for this position are from 10:00 AM until 6:00 PM.  Our Service Desk is available 0600 AM until 6:00 PM Monday through Friday.   

• Proven excellence in written and verbal communication within a team and with end users, VIPs, team managers, and client managers.

Basic Qualifications:

• Bachelor’s Degree and 2 or more years of relevant experience.

• Needs a Security + certification and a corresponding Compute Environment cert for a Microsoft Windows environment such as the CompTIA A+ or a Microsoft Windows certification.

• Able to work directly with customers – over the phone - to elicit all necessary details to capture their IT service request, incident, or problem accurately and completely.

• Desirable is Information Technology Infrastructure Library (ITIL) fundamentals.

• Candidates must demonstrate the capability to collaborate and independently learn new technologies to be successful.

Clearance Requirement:

• Must have a current/active Top Secret/SCI and be able to obtain and maintain a polygraph.

Physical Requirements:

• The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.

We’re seeking an experienced Sales Support Representative to partner with sales, technical, and procurement teams in a fast‑paced IT services environment. This role is ideal for someone who thrives on organization, cross‑functional collaboration, and supporting revenue growth across technology, telecom, network, and infrastructure solutions.

What You’ll Do

• Support the end‑to‑end sales lifecycle, including RFP/RFQ coordination, pipeline tracking, and order fulfillment
• Partner closely with sales, engineering, finance, and vendors to ensure accurate, timely delivery of IT solutions
• Maintain and organize sales documentation, pricing, contracts, and proposals
• Enable pipeline generation through strong administrative support and process execution

What You Bring

• 5+ years of administrative experience supporting sales, marketing, or procurement teams
• Hands‑on experience with RFPs/RFQs and sales pipelines in an IT services or technology solutions environment
• Strong understanding of telecom, network, or infrastructure services
• Exceptional organizational and communication skills, with proven success working across cross‑functional teams

Why This Role

• High‑impact position supporting complex IT solutions
• Exposure to enterprise‑level technology deals
• Collaborative, team‑oriented environment where your support directly drives sales success

Job Type & Location

This is a Contract to Hire position based out of Torrance, CA.

The pay range for this position is $30.00 - $35.00/hr.

Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Torrance,CA.

This position is anticipated to close on Mar 20, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Tier 2 Service Desk Technician

Pella, IA

Position Overview

The Tier 2 Service Desk Technician is a key member of the IT Service Desk, responsible for resolving escalated technical issues, delivering exceptional customer service, and acting as a subject‑matter resource for Tier 1 technicians. This role requires strong technical troubleshooting skills, solid communication abilities, and a mindset focused on efficiency, accuracy, and customer satisfaction.

Tier 2 technicians support the team's mission to resolve 90% of tickets within 24 hours, prioritize personal contact with end users, and serve as the face of IT by providing outstanding service experience.

Key Responsibilities

Technical Support & Issue Resolution

- Serve as the primary escalation point for Tier 1 for complex or unresolved incidents.

- Diagnosing and resolving issues related to: - Windows & macOS operating systems

- Hardware (PCs, mobile devices, printers, peripherals)

- MFA, SSO, identity management

- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)

- Core enterprise applications (ERP, HRIS, ticketing systems, etc.)

- Perform remote and on-site troubleshooting as needed.

- Ensure root cause is identified and documented to minimize repeat issues.

Customer Experience & Communication

- Provide clear, empathetic, and professional communication with end users.

- Proactively follow up with customers to ensure full resolution and satisfaction.

- Maintain a strong service mindset—your team is the friendly “front door of IT.”

- Collaborate with users to educate them on tools, systems, and best practices.

Service Desk Operations

- Document all work thoroughly within the ServiceNow platform.

- Contribute to and maintain the knowledge base (KB articles, how‑to guides).

- Assist other team members with coaching, training, and escalations.

Process Improvement & Collaboration

- Identify opportunities to reduce ticket volume through automation or process changes.

- Work closely with infrastructure, security, and application teams to resolve cross-functional issues.

- Support problem management by identifying trends and recurring incidents.

- Help drive the team’s continuous improvement culture.

Qualifications

Required

- 5+ years of experience in IT support, including Tier 2 or Tier 3 responsibilities.

- Strong troubleshooting skills across hardware, software, and networking.

- Experience with Microsoft 365 administration and support.

- Proven ability to communicate technical concepts clearly to non‑technical users.

- Excellent customer service, communication, and documentation skills.

Preferred / Nice to Have

- 4-year IT degree or equivalent

- Certifications such as: - CompTIA A+, Network+

- Microsoft 365 Fundamentals (MS‑900)

- Azure Fundamentals (AZ‑900)

- Modern Desktop Administrator (MD‑102)

- Experience supporting enterprise environments with high service expectations.

Key Competencies

- Customer Focus – Approaches every interaction with empathy and helpfulness.

- Technical Acumen – Deep problem-solving ability and desire to understand root causes.

- Accountability – Owns issues from start through resolution.

- Team Collaboration – Works seamlessly with colleagues; mentors’ junior staff.

- Adaptability – Thrives in a fast-paced environment with shifting priorities.

- Continuous Improvement Mindset – Looks for ways to improve services, documentation, and processes.

Elevate and grow your career in IT services at Meriplex! We are looking for a Senior Service Desk Technician to work in our Technical Assistance Center. Delivering top-of-the-line support and exemplary customer service, you will provide businesses with the everyday IT services they need to run their operations efficiently. The Senior Service Desk Technician is a key player in maintaining Meriplex's success and can be the start of a rewarding career.

Key Responsibilities:

• Act as the point of escalation for L1 Systems Analyst.
• Deliver advanced workstation support.
• Provide advanced customer specific application support.
• Troubleshoot advanced network connectivity and devices/user connectivity.
• Administer incident response system reboots.
• Perform basic OS support.
• Utilize basic Azure support skills.
• Provide second level triage virtual server support to reestablish functionality.
• Driven to follow all SOP to resolve all technical issues.
• Administer advanced Active Directory support.
• Perform advanced ITIL security to provide basic printing and connectivity support.
• Deliver scripted application support.
• TCP/IP troubleshooting abilities
• Able to perform advanced VPN connectivity issues and password resets.
• Advanced end-user email support.
• Utilize basic scripting knowledge.
• Perform root cause analysis.
• Provide more standardized triage SOPs for System Analysts.

*Knowledge, Skills, and Abilities:*

• Advanced knowledge of Microsoft 365 applications.
• Advanced knowledge of command line.
• Understanding of advanced technical triage methodologies.
• Intermediate TCP/IP understanding.
• Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
• Ability to effectively set expectations regarding delivery of service.
• Strengthen customer relationships by providing exemplary customer service.
• Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
• Adherence to ticketing methodologies regarding documentation, process, and workflow.
• Support, manage, troubleshoot, and resolve service requests with the appropriate level of urgency and professionalism.
• Properly manage workflow using research, documentation, RMM tools, ticket system, and communication.
• Directly and indirectly support customers, vendors, and staff by providing top tier customer service.

*Preferred Education, Experience, and Certifications:*

• Prior MSP support desk experience, highly encouraged.
• A+ certification.
• Network+ certification.
• Server+ certification.
• Microsoft 365 certification.
• Azure support.
• VMware knowledge.
• Superior reading, writing, and communication skills.
• Intermediate knowledge of network concepts, devices, and best practices.

*Work Schedule:*

TAC operates 24/7 – workday and after-hours shifts available, Monday-Sunday. Travel rarely required, estimated up to 0% travel.

Physical Demands:

Sedentary Work – Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.