Engineering Structures And Technologies Impact Factor Jobs in Mount Prospect
314 positions found — Page 4
Position Description:
The Quality Manager will lead and oversee the Quality function at the Morton Grove site, ensuring compliance with GMP regulations, global quality standards, and customer expectations. This role will manage a team of Quality professionals and work closely with cross-functional departments to support the delivery of high-quality clinical and commercial batches.
The ideal candidate brings strong leadership skills, a solid understanding of CDMO business dynamics, and hands-on experience with clinical GMP manufacturing environments.
Role & Responsibilities:
- Lead and manage the Quality Assurance and Quality Control teams at the site, as well as working with Global Regulatory Affairs for RA topics.
- Ensure compliance with GMP regulations, global quality standards, and customer requirements for API manufacturing.
- Oversee batch release activities, including review and approval of clinical and commercial GMP batches.
- Develop, implement, and maintain Quality Systems (deviations, CAPA, change control, investigations, audits, etc.) to ensure a state of continuous compliance and inspection readiness.
- Act as the primary quality contact for clients, regulatory authorities, and internal stakeholders for the site.
- Support regulatory inspections and client audits; ensure timely and effective closure of observations.
- Collaborate closely with Operations, Engineering, Regulatory Affairs, and Project Management to support manufacturing and technology transfer activities.
- Drive continuous improvement initiatives to enhance quality performance and operational efficiency.
- Manage and develop the Quality team through effective leadership, training, and performance management.
- Contribute to the site’s strategic planning as part of the site leadership team.
Experience & Requirements:
- Bachelor’s or master’s degree in chemistry, Pharmacy, Chemical Engineering, or related field.
- Proven experience in a CDMO environment, working with multiple customers and projects.
- Strong experience with clinical GMP batch manufacturing and release.
- Previous experience managing and developing teams.
- In-depth knowledge of ICH guidelines, GMP regulations (e.g., EU GMP, US FDA), and regulatory expectations.
- Excellent communication skills and ability to interact effectively with internal and external stakeholders.
- Strong problem-solving and decision-making skills
- Minimum 5 years of experience in Quality roles within the pharmaceutical or chemical API industry.
The Production Planner is responsible for developing, maintaining, and optimizing production schedules to ensure efficient manufacturing operations while meeting customer demand, quality standards, and food safety requirements. This role partners closely with Operations, Supply Chain, Quality, and Procurement to balance capacity, materials, labor, and inventory in a fast-paced food and beverage environment.
Key Responsibilities
- Develop and maintain short- and long-term production schedules aligned with demand forecasts and customer requirements
- Coordinate with manufacturing, procurement, and inventory teams to ensure raw material and packaging availability
- Balance production capacity, labor, and equipment constraints while minimizing downtime and changeovers
- Monitor production performance and adjust schedules in real time to address disruptions or demand changes
- Collaborate with Quality and Food Safety teams to ensure compliance with regulatory and internal standards (FDA, USDA, SQF, HACCP, GMP)
- Maintain accurate production data within ERP/MRP systems
- Analyze KPIs such as schedule adherence, inventory turns, service levels, and waste
- Support continuous improvement initiatives focused on efficiency, cost reduction, and service reliability
- Participate in S&OP and demand planning meetings as needed
- Bachelor’s degree in Supply Chain, Operations, Industrial Engineering, Business, or a related field
- 2–5+ years of production planning or scheduling experience in a food, beverage, or CPG manufacturing environment
- Strong understanding of manufacturing processes, capacity planning, and inventory management
- Experience working with ERP/MRP systems , Ideally D365
- Working knowledge of food safety and quality standards
- Strong analytical, organizational, and problem-solving skills
- Ability to work cross-functionally in a fast-paced, deadline-driven environment
Julie Hess
Senior Project Manager
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends, hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's Compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
All assignments are at-will and their duration is subject to change.
Company Overview
Medix is partnered with a leading manufacturer of high-precision orthopedic implants, delivering innovative solutions to improve patient outcomes. Their state-of-the-art CNC manufacturing operations require meticulous planning, coordination, and execution to ensure timely production and delivery of high-quality implants.
Position Summary
Medix partnered with this manufacturer to recruit a highly organized and analytical Master Planner to manage production planning, inventory, and supply chain scheduling for their CNC manufacturing operations. The Master Planner will work cross-functionally with engineering, manufacturing, and procurement teams to ensure the right materials and products are available at the right time, meeting both production and customer demand.
*** This is a 6 month contract with potential for conversion to a direct employee. ***
Key Responsibilities
- Develop, maintain, and execute master production and material plans to meet demand for orthopedic implants.
- Balance demand, capacity, and material constraints across production lines.
- Analyze historical data, forecasts, sales orders, and system reports to identify trends, bottlenecks, and improvement opportunities.
- Provide actionable recommendations to improve planning accuracy, throughput, and key performance metrics.
- Pull, interpret, and report key metrics to track and improve planning performance.
- Identify system and process gaps, support system “test drives,” and drive workflow optimization.
- Collaborate cross-functionally with engineering, manufacturing, and procurement to align production schedules with customer requirements and machine capacity.
- Communicate proactively with internal stakeholders regarding changes in demand, lead times, and production schedules.
- Support new product introductions (NPIs) by coordinating required materials, tooling, and production capacity.
- Utilize ERP/MRP systems (Connexus, Oracle preferred) to plan, schedule, and track production activities.
- Lead and guide a team of 3 planners on metrics, planning activities, and system improvements.
- Identify process improvement opportunities in planning, scheduling, and inventory management.
Required Experience & Skills
- 5+ years of experience in production planning, master scheduling, or supply chain planning
- Bachelor’s degree in Supply Chain, Operations Management, Business, or related field preferred.
- Experience with Connexus and Oracle ERP systems.
- Strong understanding of demand and supply planning, production planning, and manufacturing operations.
- Familiarity with validation processes, material movement, and machining environments (CNC experience a plus).
- CNC machining environment experience is preferred; knowledge of FDA/ISO regulations is a plus.
- Strong analytical, problem-solving, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
Role Focus
- Heavy emphasis on systems, data analysis, and process improvement.
- Not customer/account-facing.
- Involves planning and some financial decision-making.
- Supports a large machining operation with a focus on improving key performance metrics and overall planning efficiency.
6-12+ Month Contract Position
Location - Rosemont, IL / Remote (need to be available to be onsite 2-3 times a month)
Our client is looking to add a Sr. Scrum Master to their team that is a servant leader and coach for an agile team, who is responsible for optimizing the flow of stories and the value delivered by one or more pod/ scrum team.
Key responsibilities include coordinating and facilitating Scrum ceremonies, managing dependencies for the team, providing visibility into team delivery plans and progress, enabling continuous improvement within the team. The Scrum Master helps educate the team, ensuring that the agreed Agile process is being followed. They also help remove impediments and foster an environment for high-performing team dynamics, continuous flow, and relentless improvement.
Responsibilities:
• Ensure impediments are resolved quickly, the team follows their agreed-to team working agreements, and that there is a good relationship between the Product Owner(s) and the development team(s).
• Establish and ensure adherence to the Scrum framework and ceremonies, including Sprint Planning, Backlog Refinement, Daily Stand-up, Sprint Review and Sprint Retrospective.
• Help the team define team working agreements, like a Definition of Ready and Definition of Done, and enforces the agreements.
• Set up standard project metrics, product templates and processes and works with the team(s) to create the proper ceremonies and deliverables.
• Continuously strives towards more efficient and effective Scrum teams, resulting in higher and consistent velocities as well as better software quality.
• Clearly communicate with all stakeholders, including Product Owner and Team, manage risks and resolve impediments.
• Apply expert level knowledge of the software development life cycle to coach teams to flawless deployments to the production environment.
• Drive Scrum of Scrums to ensure dependencies are clearly understood and cross-team impediments are addressed.
• Understand the big picture as well as the details and complexities of technical and functional issues, driving them to resolution.
• Ensures the team has a healthy product and Sprint backlog (in collaboration with the PO).
Qualifications:
• 8 years of experience as Scrum Master and familiar with the adoption of Agile values, principles, framework, and practices.
• BA / BS in IT, statistics, computer science, mathematics, information management, business or a related field or equivalent experience.
• Microsoft Azure DevOps expertise.
• CSM, A-CSM, SAFe SM or CSP designation.
• Strong investigative, analytical skills.
• Interpersonal communication skills with the ability to work independently or as part of a team with both the Business and technology staff.
• Experience leading or participating in all Agile meetings including: sprint planning, sprint grooming, review, demo, stand-up, and retrospective sessions.
• Experience in all phases of product, software, and testing lifecycles.
• Clear and concise verbal and written communication skills.
• Curious, self-motivated, independent.
Preferred Qualifications:
• Extensive knowledge of several agile frameworks including SAFe and experience working in a SAFe environment
The anticipated hourly rate range for this position is ($65-70/hr). Actual hourly rate will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, retirement and/or other benefits are available after a waiting period.
The Senior Procurement Analyst will support and execute data-driven sourcing strategies for consumable and expendable (C&E) materials, rotable and repair components for different business groups within the company. This role sits at the intersection of sourcing, analytics, and supply planning leveraging supplier data, forecasting outputs, and inventory planning concepts to inform sourcing decisions.
The ideal candidate has prior hands-on sourcing and contracts experience and is comfortable working with spend management software such as Coupa, SAP Ariba and Zycus, forecasting tools, and BI tools such as Domo, Power BI and Tableau, to support supplier strategy and sourcing decisions in a fast-paced environment.
What you will be responsible for:
- Own direct strategic sourcing for MRO materials and repair services, translating forecast demand and supply plans into multi-year sourcing strategies rather than transactional buying.
- Lead and support RFQs/RFPs, supplier negotiations, and award recommendations, ensuring alignment with cost targets, capacity constraints, quality requirements and contractual terms.
- Evaluate sourcing options using a Total Cost of Ownership (TCO) lens cost, lead time, MOQ, validity to support informed supplier selection decisions.
- Interpret outputs from internal forecasting tools and historical demand data to inform direct sourcing strategies, supplier capacity discussions and volume-based or long-term agreements.
- Demonstrate working knowledge of time-series concepts such as trend, seasonality, variability and forecast error.
- Apply a practical understanding of supply chain planning concepts safety stock, reorder point (ROP), lead time variability, and service levels - to evaluate sourcing options and understand their implications for cost, availability, and supplier strategy.
- Use SQL to extract and analyze spend, demand, pricing, lead time, and supplier performance data from ERP and planning systems.
- Use Python for data analysis, automation, and modeling related to pricing trends, demand variability, and sourcing scenarios.
- Develop and maintain BI dashboards (Power BI, Tableau, or similar) to track KPIs including cost savings, supplier OTD, contract coverage, pricing compliance and contract performance.
- Translate analytical insights into clear, actionable recommendations for sourcing and operations leadership.
- Monitor supplier performance against cost, quality, delivery, turnaround, and capacity commitments.
- Identify risks related to forecast volatility, long lead times, single-source suppliers, and constrained repair capacity.
- Support supplier performance reviews and continuous improvement initiatives.
- Work closely with Maintenance, Planning, Engineering, Quality, and Finance teams to align sourcing with operational and customer requirements.
- Assist with contract reviews, pricing agreements, and service-level terms informed by forecasted volumes.
- Ensure sourcing activities comply with FAA, EASA, AS9110, and internal quality standards.
- Maintain sourcing documentation to support audits and customer requirements.
- Adhere to ethical sourcing and procurement policies.
What you need to be successful in this role:
- Bachelor's degree in supply chain management, Business, Engineering, Data Analytics or related fields.
- 3-5 years of experience in strategic sourcing, procurement or supply chain roles.
- Prior hands-on sourcing experience is required (RFPs, supplier negotiations, supplier selection).
- Working knowledge of forecasting concepts and supply chain planning fundamentals (e.g. safety stock, ROP, EOQ, lead time variability and service levels).
- Experience using spend management software (Coupa, SAP Ariba, Zycus).
- Experience using or supporting demand planning/forecasting and inventory planning tools
- Experience using BI tools (Domo, Power BI, Tableau)
- Strong proficiency in SQL for data extraction and analysis.
- Working proficiency in Python for data analysis and automation.
Preferred:
- Master's degree preferred. Experience in aviation MRO, aerospace aftermarket, or similarly regulated environments.
- Familiarity with MRO ERP and Planning Systems (AMOS, Ramco, Trax, SAP, Oracle).
- Familiarity with FAA, EASA and AS9110 quality requirements.
- Professional certification (CPSM, CSCP, CIPS) a plus.
The rewards of your career at AAR go far beyond just your salary:
- Competitive salary and bonus package
- Comprehensive benefits package including medical, dental, and vision coverage.
- 401(k) retirement plan with company match
- Generous paid time off program
- Professional development and career advancement opportunities
Physical Demands/Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be regularly required to sit, stand, bend, reach and move about the facility. The environmental characteristic for this position is an office setting. Candidates should be able to adapt to a traditional business environment. AAR provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and/or hiring process, please advise Human Resources.
Compensation:
The anticipated salary range for this position is $85,000 to $99,000 annually. This range reflects the base salary for candidates who meet the requirements of the role, including experience, education, and location. [In addition to base pay, this role is eligible for a bonus.] AAR offers a competitive benefits package, including medical/dental/vision/life/and AD&D insurance, 401(k) savings plan with employer match, paid time off and holiday pay, as well as opportunities for professional development and growth.
#LI-MA1 #LI-ONSITE
LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Manufacturing Data & Sales Analyst to join their team. Seeking a data-driven analytics professional who thrives at the intersection of manufacturing operations, business intelligence, and executive decision support. This is a high-impact role for someone who enjoys building insight from the ground up—designing dashboards, automating reporting, owning data integrity, and translating complex information into clear, actionable business outcomes.
Why This Role Stands Out:
- High visibility and direct partnership with senior leadership.
- Opportunity to own and evolve enterprise-level analytics and reporting.
- Manufacturing environment where data truly drives strategy.
- Long-term growth potential in a stable, well-capitalized organization.
Key Responsibilities:
Data, Analytics & Reporting:
- Design, build, and continuously enhance dashboards, scorecards, and KPI reporting to support operational and commercial performance.
- Translate raw data into meaningful insights that influence decision-making at the executive level.
- Automate recurring reports and analytics processes to improve efficiency, accuracy, and scalability.
- Analyze trends related to revenue, production performance, forecasting, and product initiatives.
Manufacturing & Cross-Functional Partnership:
- Collaborate closely with Operations, Finance, IT, and Commercial teams to align data, metrics, and performance goals.
- Support forecasting, planning cycles, and performance reviews with reliable, actionable analytics.
- Identify risks, opportunities, and performance gaps within data sets and recommend solutions.
Systems & Data Ownership:
- Act as the primary owner of manufacturing and sales-related data systems, ensuring usability, accuracy, and value.
- Lead continuous improvement of reporting tools and system integrations.
- Partner with internal and external stakeholders to enhance system reporting capabilities.
- Champion data governance, consistency, and best practices across the organization.
Qualifications and Skills:
- Bachelor’s Degree in Data Science, Analytics, Business Intelligence, or a related field
- Proven experience building and maintaining dashboards, scorecards, and analytics tools.
- Background supporting a manufacturing environment.
- Strong ability to own data end-to-end—from extraction to interpretation to executive presentation.
- Experience automating reporting and analytics processes.
- Advanced analytical, problem-solving, and critical-thinking skills.
- Ability to clearly communicate insights to both technical and non-technical audiences.
- Advanced proficiency with Excel, reporting platforms, and Microsoft Office Suite.
- Advanced proficiency in SQL, PowerBI, and/or Tableau.
- Experience with IQMS is preferred.
- Strategic mindset with exceptional attention to detail.
Compensation Range: $90,000 - $120,000 + 15% Bonus
Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.
If you are a passionate Manufacturing Data & Sales Analystlooking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!
LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit
JourneyCare Home Health is currently seeking a dedicated RN to join our home health team. This field-based position is responsible for managing a caseload of patients in Schaumburg, IL and surrounding areas, providing skilled nursing services, coordinating care, and supporting patients on their road to recovery in the comfort of their homes.
Location: Schaumburg, IL and surrounding areas.
Salary: $80,000 - $105,000
Offer based on years of experience.
We offer:
- Great culture and team atmosphere
- Comprehensive benefits, including medical, dental, and vision, effective on the first of the month
- 401(k) retirement plan with a generous company match
- Generous time off accruals
- Paid holidays
- Mileage reimbursement
- Tuition Reimbursement
- Employee Referral Program
- Merit Increases
- Employee Discount Programs
- Work/life balance
RN What You’ll Do:
- Provide visits as assigned by the Clinical Services Manager, including the assessment, determination of eligibility, admissions processing, planning, implementation and evaluation phases of the nursing process. Assignments will vary depending on licensure.
- Obtain data and assess necessary information from patient physical, psychological, social and spiritual factors that may impact patient and family's needs and coordinate intervention by other members of the interdisciplinary team
- Initiate communication with the attending physician, interdisciplinary team and other agencies for the purpose of coordinating optimal care
- Provide visits to assess the patient's needs and update the plan of care
- Perform therapeutic, preventative and rehabilitative nursing procedures as directed by the attending physician
- Perform clinical pronouncement of death and provide support to family, as applicable to licensure.
- Maintain accurate patient records, charts, progress notes, reports and prepare care plans timely
Qualifications:
- Graduate from an accredited registered nursing program and licensed in the state
- At least one (1) year clinical practical nursing experience preferably in intensive care, rehabilitation or medical surgical nursing (preferred)
- Home health experience preferred
- Possess and maintain valid CPR certification.
- Must have reliable transportation, current driver's license and appropriate automobile insurance
To apply via text, text 10015 to (847) 416-8078
#ACHH
Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here:
**This role can be based out of our Corporate office in Northbrook, IL or Remote with up to 75% travel to Distribution Centers throughout several states in the Northeastern portion of the US
** Under the strategic direction of Corporate Human Resources, the Director, HR aligns divisional HR practices with overall Corporate direction.
This individual partners with Field Operations business leaders to develop the Northeast Region's human resource strategy and tactics so that the organization attracts, manages, develops and retains the employees it needs to achieve its current business objectives.
The HRD anticipates and plans for long-term HR needs and trends, and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes quality, productivity, and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.
In addition, the Director provides feedback and initiates recommended actions and approaches related to HR issues to Corporate HR for broader consideration and policy formulation.
The Director also ensures the HR operation is operating in accordance with federal, state, and local employment requirements, e.g., Fair Labor Standards Act (FLSA), Title VII, etc.
This role reports to the Vice President, Human Resources.
Job Description MAIN RESPONSIBILITIES Lead HR programs and policies through partnering with business leaders while managing the tactical implementation through HR managers.
Develop processes and metrics that support the achievement of the organization's business goals.
Counsel and assist business leaders to maintain, identify and implement actions that improve or maintain a positive employee relations environment.
Identify any internal and external factors that may affect employee retention; address these issues by working in concert with managers/supervisors to develop proactive strategies to meet or exceed turnover goals.
Develop action plans to respond to current and anticipated staffing issues and needs.
Develop and maintain division affirmative action program; oversee filing EEO-1 annually; maintaining other records, reporting and logs to conform to EEO regulations.
Identify training and development initiatives and work with Corporate Training and Development to determine training needs.
Compile data and analyze past and current training requirements.
Partner with Corporate Training and Development Dept to select appropriate instructional procedures or methods to best fit division needs.
Develop and mentor key division staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.
Assist division management with establishing and maintaining internal pay consistency and equity.
Oversee the administration of Corporate compensation programs including incentive and merit pay programs within the division.
Oversee and manage Company's EHS programs and policies.
Assist managers with current Worker’s Compensation issues.
Work closely with HR/Workers Compensation Analyst to assist with current issues with policies and procedures.
Management responsibilities may include: Day-to-day operations of a group of employees.
May have limited budgetary responsibility and usually contributes to budgetary impact; Interpret and execute policies for departments/projects and develops.
Recommend and implement new policies or modifications to existing policies.
Provide general guidelines and parameters for staff functioning.
Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.
MINIMUM QUALIFICATIONS: Education Bachelor’s degree.
Relevant Work Experience At least 8 years of progressive experience in various Human Resources positions.
At least 3 years of experience managing people, including hiring, developing, motivating and directing people as they work.
Additional Experience applying knowledge of human resource policies and procedures as well as federal and state laws.
Experience reviewing and reconnecting on actions and with people to ensure the completion of the task.
Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.
Experience developing and delivering presentations to various audience levels within an organization.
Position requires travel up to 75% of the time for business purposes (within state and out of state).
PREFERRED QUALIFICATIONS: PHR or SPHR.
Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
The anticipated salary range for this position: $154,000.00
- $231,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
This role is bonus and/or incentive eligible.
Medline will not pay less than the applicable minimum wage or salary threshold.
Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
For a more comprehensive list of our benefits please click here .
For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.
We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.
We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.
Explore our Belonging page here .
Medline Industries, LP is an equal opportunity employer.
Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
$19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Patient Access Representative II
Position Highlights:
* Position: Patient Access Representative II
* Location: Arlington Heights, IL
* Part-time (20 hours)
* Hours: Week One: Thursday (3pm-11:30pm), Saturday (9am-5:30pm); Week Two: Sunday (9am-5:30pm), Tuesday (3pm-11:30pm), Thursday (3pm-11:30pm), Rotating weekends and holidays
* Travel: N/A
What you will do:
* Performs complete and accurate registration and/or admission functions across multiple access services areas or sites to provide information to maximize reimbursement, and ensures timely and thorough information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Collects non-covered fees. Registers and pre-registers outpatients in more than one clinical and diagnostic location within their primary area of responsibility and multiple access areas outside hiring location. Access areas include but may not be limited to Busse Center, Emergency/Admitting Department, Immediate Care Centers, Laboratory and Cancer Services.
* Interacts with patients and their representatives to collect and interpret all required demographic, insurance, financial, and clinical data necessary to facilitate patient check in and registration at point of service. Offers and/or schedules interpreter services for patients when necessary. Obtains and scans general consent for treatment, identification and insurance cards, Coordination of Benefits and other appropriate documents. Obtain and submit National Provider Identification (NPI) for providers not on staff ordering outpatient diagnostic tests. Interpret physician orders for completeness and compliance with regulatory agencies and NCH policies. Informs patients of registration processes and privacy notification, establishes financial responsibility to meet internal, regulatory or payer requirements. When applicable, completes the Medicare Secondary Payer (MSP) questionnaire and discusses potential deferral of services according to NCH policy. Initiates the Medicare Advance Beneficiary Notice (ABN), as appropriate, and explains payer policies to patients. Streamlines check in process for patient previously pre-registered and appropriately updates the account for changes identified upon arrival. Reviews physician's orders for compliance with the Illinois Department of Public Health (IDPH), and the Center for Medicare & Medicaid Services (CMS) regulations and NCH and medical staff office policies.
* Ensures financial protocols and requirements are met. Refers patients to Financial Counselors for identification of financial assistance options. Identify clinical and financial criteria that require involvement of Case Management team or Financial Counseling. Collaborate with internal and external customers to provide timely resolution to third party payer requirements prior to date of service. Minimizes third party payer denials by verifying authorization of service prior to forwarding patients to service delivery areas. Maintains current knowledge of insurance requirements communicated by email, memorandum, educational matrices and in-services. Provides support to primary care practices and specialty care providers regarding utilization, authorization and referral activities. Communicates effectively with service delivery areas when unresolved financial issues impact appointment schedules.
* Proficient in the use of CPT and ICD codes, and utilizes online payer resources. Utilize estimator to determine financial responsibility and attempt to secure all financial responsibility prior to the date of service. Meet monthly cash collection goals as determined collaboratively by Department Director/Manager. Maintain registration accuracy by meeting or exceeding expectations with 97% or higher accuracy score. Resolve all work queues within Department standards determined time period to release bill holds to ensure timely reimbursement. Log cash collected receipts and maintain balanced cash at all times.
* Coordinates scheduling of service areas for patients requiring multiple tests. Identify and assign electronic educational programs for scheduled services. Explains patient prep and way finding instructions to patient. Collaborates with physician offices to check-in appointments and schedule tests post-physician office visits at offsite NCH locations
* Electronically records all required and updated information on patient accounts in multiple hospital information systems according to Emergency Medical Treatment and Active Labor Act (EMTALA), the Health Insurance Portability and Accountability Act (HIPAA), payer, and other applicable regulations and standards.
* Prepares all required patient registration forms, documents, charts and reports, labels, patient plates, identification bands, medical records forms, and other related documents for distribution to appropriate departments, physicians and clinical staff. Notifies clinical department of patient's arrival.
* May do basic precepting for new hires and acts as a resource team member for performance improvement activities and a super user for various registration and scheduling related systems.
* May perform as a patient receptionist/greeter. Assists patients with way finding and transport needs. Contacts clinical departments and scheduling staff as needed to assist in promoting the efficient flow of patients and prioritization of service scheduling and admissions. Assists with other tasks to support the clinical department as determined by the Manager of Patient Access.
* Performs customer service standards by adhering to the AIDET principles. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Consistently demonstrate premier customer service and communication skills with all internal and external customers/contacts and ensure the patient and their family members have the best hospital encounter possible.
* Adheres to all Northwest Community Hospital standards, policies, and procedures and reports compliance concerns to management staff.
What you will need:
* Education: High school diploma required. College degree preferred.
* Skills: Computer experience in a windows environment required, Ability to functionally navigate multiple computer software systems with accurate keyboard skills following computer security protocols, The interpersonal communication skills necessary to interview and interact with customers and physicians and to project a professional and compassionate concierge style of service to patients, patient families, physician's and staff in person and on the telephone, Ability to work independently, exercising good judgment, and multi-task in a high stress, fast paced service environment with patients, patient's family and physician's, Detail oriented with good analytical problem-solving skills to appropriately register patients and schedule patient procedures, Ability to operate routine office equipment (facsimile, copiers, plate production, scanners, printers), Ability to transact payments at time of service and maintain a cash drawer
* Experience: Minimum 2 years of customer service work experience required, Minimum of 1 year experience in a healthcare patient access department or hospital required, Previous healthcare experience with regulatory compliance requirements, payer requirements, HIPAA privacy and security requirements, and general revenue cycle procedures required, Epic Registration and/or Scheduling experience preferred
* Certification: Successful on-the-job completion of NCH Patient Acce
At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.
We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.
At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.
A Typical Day...As you inspire people to make confident, informed decisions about their lives, careers, and money, you'll build client relationships that will grow stronger every year.
It Would Be Even Better If You Also Had...- Additional course work in math, accounting, or finance
- Assist with the beginning of the tax interview by entering client and W-2 information into the tax program
- Assist with the closing of the interview by assembling the tax return, obtaining required signatures, reviewing the finished product with the client, and completing bookkeeping procedures
- Ensure all H&R Block clients are receiving superior service
- All other duties as assigned
- High school diploma or equivalent
- Reading and math skills required to begin and finish the tax return interview
- Ability to communicate effectively in person and on the phone
- Previous experience with Windows-based computer programs
- Additional state and local requirements may apply
At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.
- Employee Assistance Program with Health Advocate.
- Wellbeing program, BetterYou, to help you build healthy habits.
- Neurodiversity and caregiver support available to you and your family.
- Various discounts on everyday items and services.
- Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
The community you will join at H&R Block is committed to building a connected culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.
You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.
H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.
If you're looking to make an impact, H&R Block is the place for you.
Pay Range InformationThe pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and/or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.
Pay Range$11.00 - $27.00/Hr.
Sponsored Job #13450
