Education And Training Jobs in Mount Prospect

333 positions found

Director, HR - Northeast Region
✦ New
Salary not disclosed
Northbrook 1 day ago
Job Summary
**This role can be based out of our Corporate office in Northbrook, IL or Remote with up to 75% travel to Distribution Centers throughout several states in the Northeastern portion of the US
** Under the strategic direction of Corporate Human Resources, the Director, HR aligns divisional HR practices with overall Corporate direction.

This individual partners with Field Operations business leaders to develop the Northeast Region's human resource strategy and tactics so that the organization attracts, manages, develops and retains the employees it needs to achieve its current business objectives.

The HRD anticipates and plans for long-term HR needs and trends, and leads Human Resources practices and objectives that will provide an employee-oriented, high performance culture that emphasizes quality, productivity, and standards, goal attainment, and the recruitment and ongoing development of a superior workforce.

In addition, the Director provides feedback and initiates recommended actions and approaches related to HR issues to Corporate HR for broader consideration and policy formulation.

The Director also ensures the HR operation is operating in accordance with federal, state, and local employment requirements, e.g., Fair Labor Standards Act (FLSA), Title VII, etc.

This role reports to the Vice President, Human Resources.

Job Description MAIN RESPONSIBILITIES Lead HR programs and policies through partnering with business leaders while managing the tactical implementation through HR managers.

Develop processes and metrics that support the achievement of the organization's business goals.

Counsel and assist business leaders to maintain, identify and implement actions that improve or maintain a positive employee relations environment.

Identify any internal and external factors that may affect employee retention; address these issues by working in concert with managers/supervisors to develop proactive strategies to meet or exceed turnover goals.

Develop action plans to respond to current and anticipated staffing issues and needs.

Develop and maintain division affirmative action program; oversee filing EEO-1 annually; maintaining other records, reporting and logs to conform to EEO regulations.

Identify training and development initiatives and work with Corporate Training and Development to determine training needs.

Compile data and analyze past and current training requirements.

Partner with Corporate Training and Development Dept to select appropriate instructional procedures or methods to best fit division needs.

Develop and mentor key division staff through on-boarding, open communication, training and development opportunities and performance management processes; build and maintain employee morale and motivation; ensure the team is appropriately staffed with required competencies.

Assist division management with establishing and maintaining internal pay consistency and equity.

Oversee the administration of Corporate compensation programs including incentive and merit pay programs within the division.

Oversee and manage Company's EHS programs and policies.

Assist managers with current Worker’s Compensation issues.

Work closely with HR/Workers Compensation Analyst to assist with current issues with policies and procedures.

Management responsibilities may include: Day-to-day operations of a group of employees.

May have limited budgetary responsibility and usually contributes to budgetary impact; Interpret and execute policies for departments/projects and develops.

Recommend and implement new policies or modifications to existing policies.

Provide general guidelines and parameters for staff functioning.

Hiring staff, recommending pay increases, performing performance reviews, training and development of staff, estimating personnel needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

MINIMUM QUALIFICATIONS: Education Bachelor’s degree.

Relevant Work Experience At least 8 years of progressive experience in various Human Resources positions.

At least 3 years of experience managing people, including hiring, developing, motivating and directing people as they work.

Additional Experience applying knowledge of human resource policies and procedures as well as federal and state laws.

Experience reviewing and reconnecting on actions and with people to ensure the completion of the task.

Experience controlling and coordinating concurrent projects, competing priorities and critical deadlines.

Experience developing and delivering presentations to various audience levels within an organization.

Position requires travel up to 75% of the time for business purposes (within state and out of state).

PREFERRED QUALIFICATIONS: PHR or SPHR.

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position: $154,000.00
- $231,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.

This role is bonus and/or incentive eligible.

Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.

For a more comprehensive list of our benefits please click here .

For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career.

We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Explore our Belonging page here .

Medline Industries, LP is an equal opportunity employer.

Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.
Not Specified
Travel Registered Nurse RN Operating Room OR
$2,307.89 per week
Glenview, IL 3 days ago

We. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work
for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment
anywhere in this great country. We want the same like-minded, awesome candidates to travel with us. Be bold. Enjoy work again.
Let us help.



THE POSITION:
The Operating Room (OR) Nurse will provide care for patients before, during and after surgery. They will also, educate the patient, circulating nurse and/or scrub nurse, and potentially RN first assistant or operating room director.


*Weekly amount stated in the job postings is scaled based on estimated hourly wages and potential stipends available for the
location of the assignment. Hourly wages are based on various factors including but not limited to: experience, demand,
availability, location, etc. Please contact one of our amazing OneStaff Recruiting Specialists for more details.


**Equal Opportunity Employer**



Requirements:


Minimum of 1 year of current work experience providing in OR - OPERATING ROOM.
Illinois State Healthcare Provider license or willing to obtain one.



Certifications Needed:


This position may require one or more of these certifications: BLS, ACLS



BENEFITS:

Insurance


We provide group benefits for Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical
Illness, and Identity Theft Protection.

401K 
You are eligible to enroll 1st of the month following hire date. We match 100% of your first 3% of deferrals and an
additional 50% of the next 2% you contribute. 

Employee Assistance Program
Free to all employees who’d like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial,
Lifestyle & Fitness Management, Working Smarter.
Not Specified
CT Tech Travel
Salary not disclosed
Your future role at a glance 

Location: Local and national travel options are available dependent on need.

Facility: Multiple Ascension acute care hospitals 

Department: Associate Travel Program - CT

Schedule: Multiple Shifts available | 40 hours per week

Gross Rate up to $3,037 per week

#ATP

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive
  • Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
  • Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
  • Time to recharge: pro-rated paid time off (PTO) and holidays
  • Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
  • Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
  • Family support: parental leave, adoption assistance and family benefits
  • Other benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

How you’ll make an impact in this role
  • Perform high-quality diagnostic and interventional CT scans, including CT Angiography (CTA) and cardiac imaging.
  • Administer IV contrast media via power injectors while monitoring for allergic reactions and ensuring renal safety.
  • Apply ALARA principles and dose-reduction techniques to ensure optimal image quality with minimal exposure.
  • Cross-sectionally analyze anatomy while assisting radiologists with CT-guided biopsies and drainage procedures.
What minimum requirements you’ll need

Licensure / Certification / Registration:

  • BLS Provider obtained within 1 Month (30 days) of hire date or job transfer date required. American Heart Association or American Red Cross accepted.
  • One or more of the following required:
    • Nuclear Medical Tech credentialed from the Nuclear Medicine Technology Certification Board (NMTCB) obtained prior to hire date or job transfer date. NMTCB(CT) Computed Tomography Specialty Certification or ARRT(CT) Radiologic Technologist specializing in Computed Tomography required in addition to CNMT Certified Nuclear Medicine Technologist Certification.
    • Radiologic Technologist specializing in Computed Tomography credentialed from the American Registry of Radiologic Technologists (ARRT) obtained prior to hire date or job transfer date.

Education:

  • High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Technical degree OR 4 years of applicable cumulative job specific experience required.
What additional preferences we're seeking
  • 1+ year of acute care experience
  • Applicable license and/or certification per contract requirements required

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

E-Verify statement

Employer participates in the Electronic Employment Verification Program. Please click here for more information.

 

Not Specified
Travel Registered Nurse RN Operating Room OR (Glenview Nas)
🏢 OneStaffMedical
Salary not disclosed

We. Are. OneStaff. Medical. An independently-owned, nationally-recognized and amazingly awesome staffing firm ready to work for you! A work ethic forged in the Midwest, we are here to stand by your side and help you find your dream assignment anywhere in this great country. We want the same like-minded, awesome candidates to travel with us. Be bold. Enjoy work again. Let us help.


THE POSITION: The Operating Room (OR) Nurse will provide care for patients before, during and after surgery. They will also, educate the patient, circulating nurse and/or scrub nurse, and potentially RN first assistant or operating room director.

Weekly amount stated in the job postings is scaled based on estimated hourly wages and potential stipends available for the location of the assignment. Hourly wages are based on various factors including but not limited to: experience, demand, availability, location, etc. Please contact one of our amazing OneStaff Recruiting Specialists for more details.

Equal Opportunity Employer


Requirements:

Minimum of 1 year of current work experience providing in OR - OPERATING ROOM. Illinois State Healthcare Provider license or willing to obtain one.


Certifications Needed:

This position may require one or more of these certifications: BLS, ACLS


BENEFITS:

Insurance

We provide group benefits for Health, Dental, Vision, Life, Short Term Disability, Long Term Disability, Accident, Critical Illness, and Identity Theft Protection.
401K You are eligible to enroll 1st of the month following hire date. We match 100% of your first 3% of deferrals and an additional 50% of the next 2% you contribute.
Employee Assistance Program Free to all employees who'd like information on personal issues: Education, Dependent Care, Care Giving, Legal, Financial, Lifestyle & Fitness Management, Working Smarter.
temporary
QC Manager for Specialty Food Company
✦ New
Salary not disclosed
Bensenville 1 day ago
QC Manager for Specialty Food Company in Bensenville, IL Our client, a fast growing $20 million specialty food company, is seeking a dynamic, professional QC Manager to help propel their company forward.

The company has a position based in Bensenville, IL (USDA Bakery), but will probably spend up to 25% of the time at the corporate office and production facility in nearby Wheeling (FDA & Kosher).

Client has been governed by HAACP since 2014.

This client has government, international, and major retailers such as Walmart, Sam's Club, Costco, Woodman's, White Castle, and Jason's Deli.

This position pays a highly competitive wage, bonus and benefit structure with a path for advancement.

This President is seeking someone who is hungry, humble, and smart who is looking to advance in their career.

The Asst.

QC Manager must be someone who is 100% reliable and mature.

If you or anyone you know, is qualified, available and motivated enough to elevate your career in an entrepreneurial “can-do” environment then please send your resume to us for immediate consideration.

Duties of QC Manager QC Manager will assist the Senior QC manager with support of Junior QC Techs.

Identify and assist broad based product quality & food safety programs and improvements to set a level of superior performance against customer expectations.

Facilitate internal & external operational audits in the quality and food safety areas of responsibility.

Provide quality & food safety leadership and input into product and process development activities.

Work with plant & R&D personnel to ensure product consistency.

Monitor trends and emerging issues within the quality & food safety business environments Serve in crisis management role for quality & food safety issues.

Facilitate, monitor and manage product controls, allergens, rework and rejected products, and customer complaints.

Food defense and security, sanitation, pest control, micro-testing and water quality maintenance.

Review Quality Control or vendor deviations.

Assist Regulatory Technical Information Systems and Research & Development with new or revised specifications for raw materials, finished goods and packaging.

Conduct Preventive Control and other general food safety audits.

Leads customer and third-party audits, including annual GFSI compliant (i.e.

BRC) audit.

Calibrate and maintain lab equipment such as scales, titrators, moisture analyzers, colorimeters, etc.

Requirements of the position: Food QC management: 3 years SQF Audits: 3 years (Preferred) GMP: 3 years (Preferred) Knowledge of HACCP, GMP, NFPA/AIB, BRC audits and laboratory, sanitation programs and apply these principles to the daily work environment.

Education Requirements: Bachelors Degree in a Life Sciences program, or 3 Years of comparable managerial experience in the food manufacturing industry.
Not Specified
RN - Women and Infants - Per Diem - Nights
Salary not disclosed
Hourly Pay Range:

$36.00 - $55.80 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Position Highlights:

- Position: RN - Women and Infants - Per Diem

- Location: Arlington Heights, IL

- Full Time/Part Time: Per Diem

- Hours: 7pm-7:30am

- Per Diem Commitment Level: 32-72 hours per 6-week schedule

- Required Travel: No

What you will do:

- Provides patient assessment and collection of health data involving patient, family and other health care providers.

- Coordinates patient plan of care to assure interventions are consistent, safe, timely and appropriate.

- Communicates clearly and effectively with all customers, in person, on the phone and in writing.

- Individualizes patient and family teaching based on a thorough assessment to meet their specific learning needs.

- Participates in evaluating quality and effectiveness of nursing practice by participating in quality improvement initiatives.

- Maintains professional knowledge in current nursing practice standards, laws and regulations.

What you will need:

- Education: Successful completion of an Associate's degree or BSN from an accredited school of nursing

- License: Current licensure to practice nursing in the State of Illinois

- Certification: Current CPR certification from the American Heart Association

Benefits:

- Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

- Premium pay for eligible employees

- Career Pathways to Promote Professional Growth and Development

- Various Medical, Dental, Pet and Vision options

- Tuition Reimbursement

- Free Parking

- Wellness Program Savings Plan

- Health Savings Account Options

- Retirement Options with Company Match

- Paid Time Off and Holiday Pay

- Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor
Not Specified
Licensed Dental Hygienist
✦ New
Salary not disclosed
Deerfield, IL 13 hours ago
Job Title: Dental Hygienist

Job Type: Full-Time

Location: LaGrange, Illinois

Work Type: W2, Permanent

Starting Pay and/or Pay Range: $45 – $50 per hour

Job Summary: Cameo Dental Specialists is seeking a compassionate and detail-oriented Dental Hygienist to join our team. In this role, you’ll provide high-quality preventive dental care, educate patients on oral hygiene, and support the dental team in delivering exceptional patient experiences. Your clinical expertise and patient-first mindset will play a vital role in promoting long-term oral health within our community.

Responsibilities:

- Perform thorough dental cleanings including scaling, polishing, and root planing as needed.
- Take and develop dental radiographs (X-rays).
- Conduct oral health assessments and chart conditions of teeth and gums.
- Educate patients on proper oral hygiene techniques and preventive care.
- Apply sealants and fluoride treatments when appropriate.
- Prepare treatment rooms and sterilize instruments following infection control protocols.
- Assist the dentist during exams and procedures when needed.
- Accurately document patient care and treatment plans in digital records.
- Monitor and maintain hygiene supplies and equipment.
- Ensure compliance with HIPAA, OSHA, and other regulatory standards.
- Perform additional duties as assigned to support patient care and clinic operations.

Required Qualifications:

- Valid Dental Hygiene license in the state of Illinois.
- Associate degree in Dental Hygiene from an accredited program.

Preferred Skills:

- Strong communication and interpersonal skills.
- Gentle, compassionate chairside manner.
- Proficiency with dental software and digital charting systems.
- Ability to work both independently and collaboratively within a team.
- Attention to detail and dedication to delivering quality care.
- Familiarity with common dental procedures and patient education techniques.

Schedule and Shift Details:

- Full-time position (5 days per week).
- Must be able to travel between LaGrange, West Loop, and Berwyn locations.

Benefits:

- Competitive hourly compensation ($45–$50/hour).
- Comprehensive benefits package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off and Paid Holidays
- Additional employee benefits and wellness programs

Powered by SonicJobs (an advertiser on HealthECareers). By applying, you consent to share your data with SonicJobs and the employer. HealthECareers or SonicJobs does not store or use your application data beyond facilitating the application.
See Specialized Dental Partners Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
permanent
Dental Hygienist Fulltime
✦ New
🏢 Specialized Dental Partners
Salary not disclosed
Deerfield, IL 13 hours ago
Job Title: Dental Hygienist

Job Type: Full-Time

Location: LaGrange, Illinois

Work Type: W2, Permanent

Starting Pay and/or Pay Range: $45 – $50 per hour

Job Summary: Cameo Dental Specialists is seeking a compassionate and detail-oriented Dental Hygienist to join our team. In this role, you’ll provide high-quality preventive dental care, educate patients on oral hygiene, and support the dental team in delivering exceptional patient experiences. Your clinical expertise and patient-first mindset will play a vital role in promoting long-term oral health within our community.

Responsibilities:

- Perform thorough dental cleanings including scaling, polishing, and root planing as needed.
- Take and develop dental radiographs (X-rays).
- Conduct oral health assessments and chart conditions of teeth and gums.
- Educate patients on proper oral hygiene techniques and preventive care.
- Apply sealants and fluoride treatments when appropriate.
- Prepare treatment rooms and sterilize instruments following infection control protocols.
- Assist the dentist during exams and procedures when needed.
- Accurately document patient care and treatment plans in digital records.
- Monitor and maintain hygiene supplies and equipment.
- Ensure compliance with HIPAA, OSHA, and other regulatory standards.
- Perform additional duties as assigned to support patient care and clinic operations.

Required Qualifications:

- Valid Dental Hygiene license in the state of Illinois.
- Associate degree in Dental Hygiene from an accredited program.

Preferred Skills:

- Strong communication and interpersonal skills.
- Gentle, compassionate chairside manner.
- Proficiency with dental software and digital charting systems.
- Ability to work both independently and collaboratively within a team.
- Attention to detail and dedication to delivering quality care.
- Familiarity with common dental procedures and patient education techniques.

Schedule and Shift Details:

- Full-time position (5 days per week).
- Must be able to travel between LaGrange, West Loop, and Berwyn locations.

Benefits:

- Competitive hourly compensation ($45–$50/hour).
- Comprehensive benefits package including:
- Medical, Dental, and Vision Insurance
- 401(k) Plan with Company Match
- Flexible Spending Accounts (FSA)
- Paid Time Off and Paid Holidays
- Additional employee benefits and wellness programs

Powered by SonicJobs (an advertiser on HealthECareers). By applying, you consent to share your data with SonicJobs and the employer. HealthECareers or SonicJobs does not store or use your application data beyond facilitating the application.
See Specialized Dental Partners Privacy Policy at and SonicJobs Privacy Policy at and Terms of Use at
permanent
Talent Acquisition Coordinator
✦ New
Salary not disclosed
Rosemont, IL 1 day ago

Our client is a Global food and beverage company. They seeking a detail-oriented and highly organized Talent Acquisition Coordinator to support our Talent Acquisition (TA) team in delivering an efficient, compliant, and positive hiring experience. This role plays a critical part in ensuring smooth recruitment operations from interview scheduling through onboarding support.


Key Responsibilities

  • Support full-cycle recruitment onboarding activities including interview scheduling, background check coordination, and workflow processing
  • Upload and manage behavioral interview guides, adverse action letters, and required hiring documentation
  • Ensure compliance with hiring/selection processes, job file documentation, and requisition closure standards
  • Respond to internal and external applicant inquiries related to hiring status, background checks, and orientation
  • Maintain compliance metrics and ensure accurate documentation across all requisitions
  • Communicate regularly with TA team members, candidates, hiring managers, and HR partners
  • Support special projects and additional duties as assigned


Required Education and Experience

  • 1-5+ years of High-volume HR onboarding experience
  • Scheduling interviews, managing the background check process, processing workflows, uploading behavioral interview guides and adverse action letters
  • Excel experience
  • Strong organizational skills with high attention to detail
  • Professional communication skills, both written and verbal
Not Specified
Service Director
✦ New
Salary not disclosed
Addison, IL 1 day ago

About the Company

HSG Tech Inc. is an American Subsidiary of HSG Laser who is a fast-growing supplier in the global metal forming solution industry. We believe intelligent manufacturing changes future. Customers in 100+ countries have used and recognized our equipment and service. Please visit the web site for details about HSG: Function:

  • Has overall responsibility for the strategic leadership and operational excellence of the service department.
  • Builds scalable infrastructure, implements efficient processes, and fosters a culture of continuous improvement to support long-term customer relationships and business growth.
  • Ensures the delivery of high-quality post-sale support through effective service request management, field service coordination, and customer satisfaction initiatives.


Primary Responsibilities:

Strategic Service Leadership

  • Defines and execute a long-term vision for the service organization that aligns with company goals and customer expectations.
  • Leads initiatives to improve service delivery, reduce equipment downtime, and enhance customer experience.
  • Establish and monitor service performance metrics, driving accountability and operational excellence.

Service Operations Management

  • Oversees the full lifecycle of service requests, ensuring timely, accurate, and professional resolution.
  • Directs field service teams and technical support staff, optimizing scheduling, resource allocation, and responsiveness.
  • Ensures compliance with warranty policies, service agreements, and industry regulations.

Customer Experience & Satisfaction

  • Champions a customer-centric approach across all service functions.
  • Implements feedback mechanisms, satisfaction surveys, and follow-up protocols to measure and improve service quality.
  • Serves as a senior escalation point for complex service issues and high-value customer relationships.


Secondary Responsibilities:

Process & Infrastructure Development

  • Designs and implements scalable service processes, workflows, and systems to support growth and efficiency.
  • Builds infrastructure where gaps exist, creating structure in areas of ambiguity and evolving needs.
  • Leads digital transformation efforts within the service department, including CRM and service management platforms.

Team Development & Leadership

  • Recruits, trains, and mentors a high-performing service team, fostering technical expertise and leadership capabilities.
  • Conducts performance evaluations, succession planning, and professional development initiatives.

Reporting & Analytics

  • Delivers executive-level reporting on service performance, customer satisfaction, and operational trends.
  • Uses data-driven insights to inform strategic decisions and continuous improvement efforts.

Cross-Functional Collaboration

  • Partners with engineering, sales, and product teams to ensure service readiness for new product launches and customer feedback integration.
  • Represents the service function in leadership meetings and strategic planning sessions.


Position Requirements:

Education & Experience

  • Bachelor’s degree in Engineering, Business Administration, or related field desired.
  • Minimum 10 years of experience in service operations, with at least 5 years in a senior leadership role within an OEM manufacturing or industrial environment as a Service Manager.
  • Proven experience managing technical service teams and developing service infrastructure.

Skills & Competencies

  • Strategic thinker with strong operational execution capabilities.
  • Exceptional leadership, communication, and interpersonal skills.
  • Proficiency in CRM, ERP, and service management platforms.
  • Strong analytical skills and ability to interpret complex data sets.
  • Deep understanding of machinery, industrial equipment, or technical service environments.

Other Requirements

  • Ability to travel to customer sites, manufacturing facilities, and industry events as needed.
  • Comfortable working in fast-paced, evolving environments and creating structure where ambiguity exists.
  • Demonstrated resilience and adaptability in navigating change and leading through uncertainty.


HSG is committed to ensuring equal employment opportunities to all qualified persons without regard to race (including associated hairstyles), color, religion, sex, gender identity, sexual orientation, national origin, ancestry, citizenship status, age, marital status, genetic information, military status, unfavorable discharge from military service, order of protection status, pregnancy, arrest record, disability, or any other status protected by applicable law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. HSG participates in E-Verify and conducts pre-employment drug testing and background checks as part of our hiring process.

Not Specified
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