Customer Experience Agent Salary Jobs in Usa

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Performs aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
• Loads and offloads luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Performs other duties as assigned.

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

• A minimum of 1 year of customer service or community service experience.

• Starting wage: $20.60 per hour (non-negotiable)
• Schedule: 15 to 30 hours per week
• Availability: Weekend and holiday availability is required
• Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
• Effective split-shift hourly rate: $22.60 per hour (base wage + differential)

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

We are dedicated to redefining healthcare by providing affordable, high-quality, and accessible care and insurance products. The Customer Success Agent I plays a vital role in this mission by delivering exceptional support to our health plan members, telehealth patients, brokers, and providers. We are looking for passionate individuals with experience in customer care—specifically within the health insurance industry—to help us differentiate the customer experience. Qualifications & Experience

• Experience: Minimum one year of experience in a high-volume call center environment (phone, email, and text).
• Industry Knowledge: One year of call center experience specifically in the health insurance industry is strongly preferred.
• Technical Proficiency: Experience with Google Workspace, Microsoft Office, and internal tools like Slack or Microsoft Teams. (Salesforce experience is a plus).
• Communication: Verbal and written proficiency with a customer-focused mindset.

Work Environment & Logistics

- Hybrid schedule: This position requires a minimum of 2 days per week in our New York office.- Schedule Flexibility: Multiple shift options are available based on operational needs; however, specific shifts are not guaranteed

Training & Onboarding Expectations

- Initial Training: Mandatory 2-3 week in-office training program in New York.- 90-Day Policy: To ensure success, no time off is permitted within the first 90 days of employment (emergencies excluded).

salary: $20 - $24 per hourshift: Firstwork hours: 7 AM - 7 PMeducation: High School

Responsibilities

- Omnichannel Support: Respond to inquiries via phone, chat, and email with professionalism and empathy.

- Member Assistance: Help members navigate health plans, benefits, enrollment, and premium payments.

- Telehealth Coordination: Coordinate and schedule telehealth appointments using internal systems.

- Problem Solving: Resolve common concerns and escalate complex issues to Level 2/3 agents or supervisors.

- Documentation: Accurately log all customer interactions and perform proactive follow-ups to ensure resolution.

- Compliance: Maintain strict confidentiality in accordance with HIPAA guidelines.

The essential functions of this role include:- working weekends

Skills

• Call Center
• Call Center Support
• Follow-up
• Active Listening
• Telephone Etiquette
• Empathy
• Interpersonal Sensitivity
• Basic Computer Skills
• CMS
• Medicare/Medicaid

Qualifications- Years of experience: 0 years- Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

About Wakefern

Wakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The Fresh Grocer®, Dearborn Markets®, Fairway® and Gourmet Garage® banners.

Employing an innovative approach to wholesale business services, Wakefern focuses on helping the independent retailer compete in a big business world. Providing the tools entrepreneurs need to stay a step ahead of the competition, Wakefern’s co-operative members benefit from the company’s extensive portfolio of services, including innovative technology, private label development, and best-in-class procurement practices. Together….We make Wakefern work!

Your Contribution:

The Customer Service Agent is responsible for supporting all aspects of replenishment and logistics activity within the department. General responsibilities include answering phone and email communications from internal and external customers including all banners, Wholesale customers and Wakefern product divisions. Core functions of this role include completing delivery discrepancy investigations, handling all types of store orders, supporting order scheduling, including DSD, directs, Wholesale and Transdock orders. During any type of Logistics crisis, the CSR represents the division, including staffing the Emergency Operations Center. The work performed is in a high volume call center and the CSR serves as a first-contact associate for store logistical needs.

What you'll do:

• Answer and respond to inbound calls and emails from retail locations
• Complete a delivery discrepancy investigation from start to finish, including reporting activities; use of the Delivery Discrepancy Application (DDA) is required
• Complete order poll monitoring from start to finish
• Create a report card; explain how to create a report card
• Create, adjust, cancel and understand a store order
• Create, update, cancel and understand a store return
• Understand basic information on an invoice, delivery receipt, loading diagram
• Understand, create and update an ordering schedule
• Understand basic information about Directs, Direct Store Deliveries (DSDs) and other non-warehouse deliveries
• Able to use the major scheduling, audio and video programs as well as an ability to learn new technologies and interfaces

What we're looking for:

• High school graduate or equivalent
• Outstanding telephone etiquette, verbal and written communication skills; ability to handle very heavy telephone volume
• Strong problem solving and critical thinking skills
• Ability to work in a fast-paced environment without constant direct supervision
• Good software skills; Microsoft Office Suite proficiency required; previous use of logistics-related software preferred (CGO, Cisco Finesse, Cisco WebEx, LINK, MicroStrategy, Pega Delivery Discrepancy Application, QMF, RAPID, Smartsheet, WMS)
• Work schedule flexibility; Split Work Week (any 4 out of 7) - Saturday and Sunday weekend coverage required
• 1st shift; 7am-3pm or 8am-4pm
• Retail experience preferred
• Multiple language experience preferred

Working Conditions & Physical Demands

• Ability to sit and work at a desk for long periods of time
• Ability to view screens for long periods of time

Competencies

• Communicate Effectively
• Build Relationships
• Stay Competitive
• Embrace Change
• Develop You
• Drive For Results

The hourly salary range for this position is $20.77 to $26.00. Placement in the range depends on several factors, including experience, skills, education, geography, and budget considerations.

Wakefern is proud to offer a comprehensive benefits package designed to support the health, well-being, and professional development of our Associates. Benefits include medical, dental, and vision coverage, life and disability insurance, a 401(k)-retirement plan with company match & annual company contribution, paid time off, holidays, and parental leave. Associates also enjoy access to wellness and family support programs, fitness reimbursement, educational and training opportunities through our corporate university, and a collaborative, team-oriented work environment. Many of these benefits are fully or partially funded by the company, with some subject to eligibility requirement

JOB TITLE: Customer Experience Analyst

LOCATION: 3 days in Lyndhurst, NJ & 2 days in NYC (on-site)

Salary: $92,000-97,000

Company Overview:

Apparel that comes from the Japanese values of simplicity, quality and longevity. Designed to be of the time and for the time, LifeWear is made with such modern elegance that it becomes the building blocks of each individual’s style. A perfect shirt that is always being made more perfect. The simplest design hiding the most thoughtful and modern details. The best in fit and fabric made to be affordable and accessible to all. LifeWear is clothing that is constantly being innovated, bringing more warmth, better design, and better comfort to people’s lives.

Position Overview:

UNIQLO USA is looking for a talented and energetic analyst to join our Customer Engagement Center. This individual will be responsible for finding ways to improve the overall customer experience based on Voice Of Customer (VOC). We expect this person to represent our current and future customers, working directly with management, and key department leaders.

Job Responsibilities:

• Analyze customer inquiries, various types of feedback. and related data.
• Report to management and department leaders with suggestions on how to improve customer experience when working with logistics-related inquiries.
• Understand customer voices, identify and work closely with business stakeholders both internal and external to troubleshoot customer pain points with the customer experience with efficiency.
• Ownership to resolve customer issues including responding to customer inquiries and creating/updating SOP.
• Continuously work with CEC team members to streamline and improve the customer experience and operations efficiencies within CEC.
• Be able to take the lead as necessary, including customer support, in order to investigate the actual situation and resolve issues.
• Collaborate with the Loss Prevention and Fraud Investigation teams to identify and resolve issues impacting customer experience.
• Is up to date and understanding of industry fraud trends
• Skills in defining requirements for operational changes or service improvement
• Capability to adhere to team processes and standards, while leading process improvement efforts.
• Ability to work in a fast-paced environment while maintaining a high level of attention to detail.
• Other duties as assigned by supervisor

Requirements:

• Bachelors degree required, preferable areas of study are: Economics, Mathematics, Statistics, Business, Marketing, Customer Service or similar
• Minimum 2-3 years of experience in Logistics or E-commerce is preferred
• Proficiency in Microsoft Office, particularly Excel, PowerPoint as well as similar tools
• Flexibility and agility to adapt to changing and evolving business requirements and objectives.
• Results-driven with exceptional detail and knowledge around metrics with excellent problem-solving skills and a strong work ethic.
• Excellent interpersonal skills with the ability to build and foster strong cross-functional relationships, internally and externally.
• Regular, dependable attendance and punctuality is required

Salary: $92,000 - $97,000

*The offered salary or salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills and expertise, and location of the position.

The Company is committed to equal pay initiatives and will not ask candidates for their current or past salary.

As an Equal Opportunity Employer, Fast Retailing does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.

B I R G E & H E L D

Investing in Communities to Transform Lives.

Who We Are

It's fun to work in a company where people truly believe in what they are doing. At Birge & Held, we are committed to bringing excitement and energy to the business of multifamily housing. We expect every employee within our organization to be a leader working in a collaborative environment towards a shared vision.

At Birge & Held, our employees have a Passion for People, demonstrate Leadership at Every Level, and are Always Learning & Innovating. Through these core values, we make our purpose a reality, “Investing in Communities to Transform Lives.”

Position Overview

The Customer Experience Associate plays a pivotal role in delivering exceptional customer service to prospective and current residents. This individual is responsible for fostering strong relationships, understanding the unique needs of prospects and residents, addressing day-to-day challenges, and collaborating with cross functional teams to ensure seamless operations. They act as the first point of on-site contact for residents and prospects, representing the company’s commitment to quality and satisfaction. The success of this role will be measured by attainment of a predetermined key performance indicators (KPIs) and quarterly goals at the individual and community level.

Key Responsibilities

Relationship Building with Prospects

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments.
• Engage proactively with prospects to build strong relationships and create a positive first impression of the company.
• Assist potential residents by providing detailed information about available units, community amenities, and leasing options.
• Follow up with leads from the off-site sales and leasing team to support lease closings and maintain a seamless prospect journey.
• Implement and support resident events or activities to enhance the community experience.

Understanding Prospect and Resident Needs

• Conduct needs assessments to match prospects with the most suitable units based on their preferences and requirements.
• Develop a thorough understanding of apartment layouts, features, and community amenities to address inquiries with confidence and accuracy.

Resident Resolution

• Serve as the primary point of contact for residents reporting concerns, ensuring timely responses and resolutions.
• Troubleshoot and resolve minor resident concerns, including maintenance requests, billing questions, and general inquiries.
• Collaboration with the Resident Screening team (as integrated into your property portfolio(s)) to optimize leasing performance and align with property goals through standard communication channels and routine touchpoints.
• Track and manage all leasing data, including prospects, applications, and resident information, within the company’s software systems.
• Coordinate with the Resident Screening team to confirm applications are processed timely and applicants are well informed and prepared for the move-in procedure.

Data Management

• Maintain accurate and up-to-date records within the company’s property management software (Onesite).
• Prepare and present regular reports on resident satisfaction, leasing performance, and operational key performance indicators (KPIs) to leadership.

Collaboration with Central Property Operations

• Resident Screening: Partner with the Resident Screening team to ensure applications are processed quickly and accurately, while preparing residents and units for a smooth handoff back to the site for move-in execution after screening and lease completion.
• Resident Services (Renewals & Billbacks): Collaborate with Resident Services to ensure timely renewal pricing is available and communicated, and that move-out damages are documented and submitted promptly to support accurate billbacks.
• Accounts Receivable (AR): Work alongside the AR team by providing on-the-ground resident context, assisting with delivery of hard notices when needed, and supporting collection efforts through direct resident communication.

Day-to-Day Tasks

• Assist in handling various administrative tasks, including preparing leasing documents, updating resident records, and managing correspondence.
• Support community events or initiatives aimed at enhancing resident experience.
• Understand and adhere to standard operating procedures.

Education, Experience, And Skills

• Demonstrated passion for customer service.
• Strong interpersonal skills with a customer- focused mindset.
• Strong verbal and written communication skills.
• One (1) year or more years in a customer service, sales, or customer facing role.
• Be a self-starter with a proactive, solutions-driven mindset to address concerns and effectively implement next steps.
• Proficiency in property management software (e.g., Onesite, Yardi, or similar), Microsoft Office suite, and customer relationship management (CRM) tools.
• Exhibit professionalism and discretion throughout all interactions with coworkers, residents, vendors, and the community.
• A desire for professional development and continued learning.
• Ability to manage one’s time.
• Ability to perform at a high level in a fast-paced work environment while successfully adapting to changing priorities and demands.

What We Offer

• Maintain work-life balance with a generous paid time-off policy including up to 18 days of PTO per year. In addition to traditional PTO, you’ll receive 12 full days and two half day holidays including a floating holiday and your birthday. Separately, if you’ve served in the military, you’ll receive Veterans Day as a paid day off.
• Make a difference in your community with 8 hours of Volunteer Paid Time Off (PTO) each year, giving you the ability to support a cause or organization of your choice.
• Take advantage of supportive leave benefits, including up to 3 weeks of paid parental leave and 6 weeks of paid childbirth leave.
• Boost your earnings with monthly commission opportunities and additional quarterly bonuses, both based on site-specific Key Performance Indicators (KPIs), giving you the chance to be rewarded for your performance and contributions.
• Save on living expenses with exclusive employee discounts at Birge & Held properties.
• Prioritize your well-being with a robust wellness program that supports your physical, mental, and emotional health. Enjoy up to $25 in monthly gym membership reimbursements and gain access to certified health coaches dedicated to helping you achieve your personal wellness goals.
• Access competitive dental, vision, and comprehensive medical plans to ensure you and your family receive the care you need, along with convenient online tools to help you manage your healthcare benefits with ease.
• Enjoy peace of mind today and tomorrow with a 401(k) plan that includes competitive employer contributions.
• Receive automatic enrollment in the company paid basic life insurance policy with the opportunity to elect supplemental life insurance. With employment at Birge & Held you have the ability to elect additional ancillary benefit options including but not limited to, Long-Term Disability (LTD), Short-Term Disability (STD) and Critical Illness Insurance that provides extra protection against unexpected health challenges.
• Grow your career through the support of a dedicated Talent Development team and a tuition reimbursement program. Whether you're building new skills, exploring new roles, or pursuing a degree, you'll have the resources and guidance to reach your full potential.
• Be part of an organization consistently recognized as one of the Top Workplaces in the USA, where your contributions are valued and celebrated.

Birge & Held is an Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce.

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

• Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
• Support sales team with quotes, proposals, order processing, and contract management.
• Collaborate with marketing to follow up on campaign leads and promotional activities.
• Respond promptly to customer inquiries via phone, email, or online channels.
• Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
• Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
• Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
• Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
• Other ad-hoc tasks as assigned by management.

Qualifications

• Associate’s degree or higher preferred (Business, Communications, or related field).
• 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
• Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
• Team player with a proactive attitude and problem-solving mindset.
• Interest in automotive or aftermarket products is a plus.
• Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

• Competitive base salary plus commission and performance-based incentives
• Opportunity to grow into a senior success role within a fast-growing, innovative company
• Onsite fitness center
• Coffee, drinks and snacks

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika’s digital transformation.

This role will help Sika America’s DX team enhance and elevate the existing digital revenue pipeline—already implemented across the region—ensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world.

This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.

• Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
  
  

• Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
  
  

• Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
  
  

• Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
  
  

• Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.
  
  

• Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
  
  

• Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
  
  

• Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
  
  

• Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
  
  

• Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes.
  
  

• Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
  
  

• Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
  
  

• Proven experience leading regional or multi-country teams in complex business environments.
  
  

• Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
  
  

• Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
  
  

• Ability to design, govern, and scale complex operational processes across multiple markets.
  
  

• Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance.
  
  

• Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT.
  
  

• Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority.
  
  

• B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful.
  
  

• Spanish fluency a plus
  
  

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Head of Customer Experience

San Francisco (On-site)

$185K–$250K + Bonus + Equity

36 million businesses in America need insurance. 77% are underinsured. The system is slow, opaque, and human-heavy.

We’re building the inverse: a 90%+ AI-led commercial insurance platform — and defining what the human layer should be.

We’re scaling from 5,000 → 100,000+ customers. Customer Experience is where that scale either breaks… or compounds.

The Role

This is not a call center leadership role.

You will own the full service lifecycle — COIs, endorsements, renewals, claims coordination, billing escalations, quality, and trust — and build the systems that allow CX to scale 10x without 10x headcount.

You’ll:

• Work directly with the CEO
• Start in the queue to learn the edge cases
• Partner deeply with Product & Engineering
• Turn recurring friction into automation, self-serve, and smarter routing
• Build the AI → self-serve → human → escalation model

The question isn’t “How do we respond faster?”

It’s “Why are we responding at all?”

You Might Be a Fit If:

• You’ve scaled CX/Ops through 10x+ growth
• You’ve built systems, not just hired teams
• You’re comfortable in sprint planning, specs, UAT, and prioritization tradeoffs
• You’ve personally handled escalations at scale
• You default to building before buying

Bonus: Experience in insurance, fintech, lending, or other regulated environments.

If you’ve survived hypergrowth and want to design the operating system that powers a computational insurance business, let’s talk.

Job Title: Customer Experience Specialist (Leasing /Property Mtg)

Location: San Marcos & Vista, CA 92078 (Onsite )

Duration: 6-month Contract (High potential for extension or permanent based on performance)

Pay Rate: $20–$25/hour + Commission (bi-weekly bonuses)

Schedule: Full-time (40 hours/week; must work one weekend day)

*Training provided! This role is ideal for someone who enjoys working with people.Excellent opportunity for long-term growth.

About the Company

Our client is a well-established property management company specializing in multi-family residential communities. The team is committed to providing high-quality living experiences for residents while maintaining well-managed, welcoming communities across North County San Diego.

About the Role

We are seeking a motivated, customer-focused candidate to support residential communities in North County San Diego. This is a high-traffic, fast-paced, and highly interactive role where success is driven by your ability to engage prospects, conduct tours, and convert leads into signed leases. This role is ideal for someone who enjoys working with people, thrives in a sales environment, and is motivated by commission-based earnings. You will be responsible for guiding prospective residents through the leasing process while delivering a professional and positive experience.

Key Responsibilities

• Conduct property tours and showcase units to prospective residents in a professional and engaging manner

• Respond to inbound leads (phone, email, walk-ins) and follow up consistently to convert prospects into leases

• Guide prospects through the full leasing lifecycle, including applications, lease agreements, and move-ins

• Actively close leases and meet leasing goals in a performance-driven environment

• Maintain strong knowledge of unit availability, pricing, and community features

• Perform consistent follow-ups to nurture leads and drive conversions

• Accurately enter and manage prospect and resident data in property management systems

• Support marketing and outreach efforts to drive traffic and leasing activity

• Ensure leasing office, model units, and common areas are clean, organized, and tour-ready

• Collaborate closely with the Property Manager and team to support daily operations

• Float between 2 properties and support cross-trained leasing operations as needed

Required Qualifications

• 1+ year of Customer Service, Retail and or light Sales experience (retail, hospitality, automotive sales, wireless sales, or similar etc.)

• Excellent communication and experience with a front-facing role

• Experience working in a high-volume environment with frequent interactions

• Ability to multitask, stay organized, and manage multiple prospects at once

• Basic computer skills and ability to learn property management systems

• Reliable transportation and ability to work onsite in North County

• Willingness to work a schedule that includes one weekend day

• Sales-driven and motivated by commission/bonus structure

• Friendly, outgoing, and customer-focused personality

• Proactive, self-starter with a “hustle” mentality

• Must be comfortable working for large units – 1000 units between both properties -

Bonus: Qualifications

• Previous leasing or property management experience

• Experience with property management tools - OneSite, or RealPage

• Strong background in sales-driven roles (car sales, wireless, retail, etc.)

• Familiarity with Fair Housing regulations

• Bilingual (English/Spanish) is a plus but not required

Additional Information

• Bonus Structure:

• First 2 leases: $50 each
• After 3+ leases: $300 per lease
• High performers can sign10 leases a month and earn $1,000+ in additional bi-weekly bonuses

•Properties operate 7 days/week; schedules include either:

• Tuesday–Saturday OR Sunday–Thursday
• Hours: 9:00 AM – 6:00 PM (Sunday: 9:00 AM – 5:00 PM)

• Excellent opportunity for long-term growth and permanent placement!

Career paths start at $17.50/hr (which reflects $17.00/hr plus 50 cent on-site differential) with 40-hour work weeks.

Why start building your career at Afni?

We believe in you and invest in your success! From the very beginning, our coaches and trainers work with you to achieve the goals you set. We’ve been in business since 1936, so you can be sure the career you start today will still be here tomorrow.

What do we offer?

A training program and leadership team that believes in you. After training, we offer paid personal time off, paid sick time, health/vision/dental benefits, 401k with matching contributions, and a tuition reimbursement program.

What can you expect from your work at Afni?

This position is for wireless customer service, so you will be handling mainly inbound calls from people looking for assistance with their wireless accounts. You can also expect stability, encouragement, and a cooperative environment where you can learn, grow, and advance.

What do we expect from you as part of this team?

You will deliver world-class customer service to inbound callers as well as utilize product knowledge to troubleshoot and solve customer concerns with both empathy and efficiency. Those calls will require processing of orders, updating accounts, updating records, effective multitasking, and strong attention to detail.

How can you join the Afnimazing team?

You can apply online here, or you can walk in to our office at 7810 E Escalante on Tuesdays or Thursdays between 10 am and 2 pm for an on the spot interview!

• What are the qualifications to be a Customer Service Representative at Afni?  

  • Six months of customer service experience 
  • Must be 18 years of age 
  • Must have GED or High School Diploma 
  • Must be legally permitted to work in the United States 

A guest service associate at Worlds of Fun is responsible for providing excellent customer service to guests visiting the amusement park. Great communication skills and a friendly, outgoing personality are essential for this role. Specific job duties may include: 

• Greet and assist guests in a friendly and professional manner 
• Assisting guests with disabilities or special needs 
• Respond to guest inquiries and concerns, providing accurate and timely information 
• Handle guest complaints and resolve issues in a timely and satisfactory manner 
• Provide information about park attractions, events, and other guest services 
• Ensure guests are aware of park policies and procedures 
• Assisting with lost and found items 
• Ensure guest satisfaction through proactive guest interaction and engagement
• Be able to work outdoors in various weather conditions

Some of our amazing perks and benefits:

• Paid Training and FREE Uniforms!
• FREE Admission to our park and other Six Flags parks!
• Free tickets for friends and family!
• 30% discounts on Food and 20% Merchandise! 
• Work with people from here, near and from all over the world!
• Employee-only RIDE nights, GAME nights and FREE FOOD events!

Six Flags Entertainment Corporation is home to 42 unique and exciting properties across North America. Come join our world class team in Kansas City

Assist Guests with questions, comments, concerns they may have about their experience while visiting Six Flags. Resolve ticket, season pass, Flash Pass or membership issues for the Guest.

Pay Rate: $16.00/Hour

• Handle various ticket transactions including but not limited to, advanced sales, group sales, complimentary tickets, season passes, promotional tickets, and ticket problem resolution. 
• Handle all Guest concerns including but not limited to, park information, compliments, and complaints received via phone, email, or in person. 
• Utilize multiple strategies in order to obtain the result and provide the best Guest Recovery to the guest.  
• Able to work with computer programs for various Six Flags programs and applications. Must be able to multi-task between multiple programs in order to resolve the task at hand. 
• Answer guest questions and give proper guidance when necessary. 
• Offer appropriate compensation based on the guest's concern. 
• Promote the park with the utmost enthusiasm and pride while interacting with Guests. 
• Ensure Guest Safety and Satisfaction in their stay at Six Flags while setting high standards of performance for all areas. 
• Ensure that imagine, cleanliness, and courtesy standard requirements are met. 
• Develop a positive relationship with all in-park departments. 

• Must be at least 16 years old.  
• Must have an outgoing personality with a willingness to approach and actively engage guests.  
• Must possess knowledge of computers and adapt to changes within computer software applications.  
• Must possess an organized approach to work with the ability to multi-task. 
• Must have the ability to communicate effectively in the English language, including the ability to read, speak, and understand the English language. Bi-lingual is helpful but not required.  
• Must be able to work a flexible schedule, possibly working long hours, including nights, weekends and holidays.  
• Must be able to work efficiently in a fast-paced and ever-changing environment.  
• Must be able to quickly adapt to and enforce changing policies and procedures.  
• Must be willing to assist in other aspects of the department when requested.   
• Must be comfortable assisting and issuing attraction access passes to guests with disabilities. 

$12.50 / hour

The Carowinds Merchandise Department focuses on offering a great shopping experience and we thrive on teaching Merchandising skill with setting up displays that everyone can enjoy and shop from. As part of the team, you'll create special memories for guests when you help find the perfect memento of their visit! You'll also:

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.
• Maintain the cleanliness of the workspace including cash wrap.

Some of our amazing perks and benefits:

• FREE admission to Carowinds and other parks!
• FREE tickets for friends and family!
• 10% discounts on food and 20% discounts on merchandise!
• Work with people from here, near, and from all over the world!
• Exclusive associate-only events!
• Benefits for part-time, year-round positions include paid time off!

Do you love to help others, have a friendly disposition and an entrepreneurial spirit? Apply now if you're looking for a rewarding job that's also FUN! Our jobs can lead to a successful future by developing resume-building skills as well as gaining knowledge through training and work experience.

Positions are currently available for those who are 16 or older.

We are here to make people happy!! Carowinds associates are enthusiastic about their work because they create fun and memories to last lifetime! They are crucial to providing guests with a variety of engaging activities that reflect and uphold our core values of Integrity, Courtesy, and Inclusiveness.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Carowinds.
• Availability to include some weekdays, weekends, evenings, and holidays.

$13.00/hour

Are you looking for a FUN and rewarding job?  Are you interested in meeting people from all over and gaining skills that will last a lifetime? Then Kings Dominion is the place for you!

Get ready to fasten your seatbelts and enjoy the ride of your life with Kings Dominion this season! Help us create memories that will last a lifetime! 

Working at Kings Dominion, you will have access to these amazing perks:

• PAID Training!
• FREE Uniforms!
• FREE Admission to Kings Dominion and other Six Flags Parks!
• FREE Tickets for family and friends!
• Discounts of Food and Merchandise!
• Work with people from all over the world!
• Employee-only RIDE nights, GAME nights, and FREE FOOD events!

Joining our Merchandise Team means providing a positive guest experience while maintaining a clean and organized location.

Kings Dominion associates are enthusiastic about their work because they are creating fun and exciting memories that will last a lifetime! 

We want YOU to come and join us! 

As a member of our team you will:

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge, and experience that will benefit your future. 

As a seasonal Merchandise Associate you will:

• Smile, greet, and thank guests with a positive attitude!
• Process register transactions accurately and efficiently.
• Ensure locations are fully stocked and visually appealing in all areas.
• Engage in conversation with guests to better assist them in finding the perfect souvenir.
• Maintain all organizational and cleanliness standards for the sales floor that includes shelves, floor racks, soda coolers, and counters.

• You!
• Individuals with a passion and excitement about Kings Dominion!   
• People who love helping others and will support the needs of our guests and associates.   
• Ability to work and interact with people from diverse backgrounds.
• Good judgment and commitment to safety.
• Availability to include some weekdays, weekends, evenings, and holidays. 

$13/hour

Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities. 

At Cedar Point, work is FUN! Working as a merchandise associate means you will provide an excellent shopping experience to our guests! You’ll also…

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge and experience that will benefit your future

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.

$13/hour

Positions also available for 14/15 year olds.

At Cedar Point, work is FUN! Working as an Admissions Associate, you’ll greet guests upon entry to the park in a professional and courteous manner. You’ll also…

• Initiate conversation and maintain proper eye contact with the guests when providing relevant information regarding rides, attractions, and special events.
• Explain various ticket and season pass purchase options and policies.
• Assist with resolving guest conflicts in a polite and professional manner.
• Take appropriate action to answer and resolve guest questions and complaints.
• Service guests by using a touchscreen computer to sell park admission and other add-on products.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

Come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds.
• Gain skills, knowledge and experience that will benefit your future.

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.

$13/hour

Positions also available for 14/15 year olds, pay may vary based on job duties and responsibilities. 

At Cedar Point, work is FUN! Working as a merchandise associate means you will provide an excellent shopping experience to our guests! You’ll also…

• Demonstrate and sell merchandise to guests utilizing knowledge of products. 
• Conduct sales transactions on POS (point of sales) system.
• Display merchandise and suggest products to guests emphasizing key selling points or sales promotions. 
• Stock shelves, fixtures, gondolas, counters and racks with merchandise. Retrieve boxed merchandise from back storage areas to stock the sales floor.

Some of our amazing perks and benefits:

• Paid training and FREE uniforms!
• FREE Admission to Cedar Point and our other properties!
• FREE tickets and discounts to local attractions!
• FREE tickets for family and friends!
• 20% discounts on food and merchandise!
• Employee-only ride nights, game nights, and FREE FOOD events!

Come join our world class team at Cedar Point! Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you’ll…

• Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
• Interact with different people of all ages and backgrounds
• Gain skills, knowledge and experience that will benefit your future

• You!
• People who love helping others and will support the needs of our guests and associates.
• Good judgement and a commitment to safety.
• Ability to work and interact with people from diverse backgrounds.
• Individuals with a passion and excitement about Cedar Point.
• Availability to include some weekdays, weekends, evenings, and holidays.