Customer Experience Representative Salary Jobs in Usa

TERMINAX, a leading brand in high-performance automotive films, known for innovations in paint protection films (PPF), is currently looking to hire an Inside Sales & Customer Experience Representative to support our U.S. sales operations, drive lead conversion, and deliver outstanding customer experiences through proactive communication and service.

Responsibilities

• Qualify leads, manage the sales pipeline, and schedule meetings or product demos for the outside sales team.
• Support sales team with quotes, proposals, order processing, and contract management.
• Collaborate with marketing to follow up on campaign leads and promotional activities.
• Respond promptly to customer inquiries via phone, email, or online channels.
• Manage order tracking, shipping updates, and delivery confirmations to ensure a smooth customer experience.
• Resolve product or service issues by identifying the problem, determining solutions, and following up to ensure resolution.
• Maintain strong customer relationships and proactively check in to increase satisfaction and loyalty.
• Coordinate with operations, logistics, and technical teams to ensure accurate and timely order fulfillment.
• Other ad-hoc tasks as assigned by management.

Qualifications

• Associate’s degree or higher preferred (Business, Communications, or related field).
• 2+ years of customer service experience, ideally in automotive, manufacturing, or B2B environment.
• Strong communication skills (verbal and written) and ability to handle challenging situations with professionalism.
• Detail-oriented with strong organizational and multitasking skills.
• Proficiency in Microsoft Office; experience with CRM/ERP systems preferred.
• Team player with a proactive attitude and problem-solving mindset.
• Interest in automotive or aftermarket products is a plus.
• Bilingual (English/Spanish or English/Chinese) is a plus.

Compensation & Benefits

• Competitive base salary plus commission and performance-based incentives
• Opportunity to grow into a senior success role within a fast-growing, innovative company
• Onsite fitness center
• Coffee, drinks and snacks

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Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

* Career stability

* Opportunities for advancement

* Mindset App Reimbursement

* Gym Reimbursement Program

* Health insurance & Prescription plans, if eligible

* Paid holidays, vacation, and sick days, if eligible

* Life insurance

* MetLaw Legal program

* MetLife auto and home insurance

* Discounts on Apple products, Dell computers, cell phone plans, hotels, and more

* 401(k) Savings Plan

* Employee Stock Ownership Plan (ESOP)

* 24-hour physician available for kids

* Dental & Vision Plans

* Business travel insurance

* You Matter EAP

* LifeLock Identity Theft Protection

* Critical Illness/Group Accident Insurance

* Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

* Assist customers inside and outside a U-Haul center with U-Haul products and services.

* Use smartphone-based U-Scan technology to manage rentals and inventory.

* Move and hook up U-Haul trucks and trailers.

* Clean and inspect equipment on the lot including checking fluid levels.

* Answer questions and educate customers regarding products and services.

* Prepare rental invoices and accept equipment returned from rental.

* Install hitches and trailer wiring.

* Fill propane (certification offered through U-Haul upon employment)

* Drive a forklift (certification offered through U-Haul upon employment)

* Other duties as assigned

* Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

* Valid driver's license and ability to maintain a good driving record

* High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

Pay Range is: $16.5 - $18.5 Hourly

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

The purpose of this position is to interact with customers by providing price quotes, processing orders, and answering product-related questions, resulting in high customer satisfaction and effective, collaborative relationships with other company departments, including shipping, production, quality assurance, sales, and accounting. This role supports complex customer accounts, resolves escalated issues, and serves as a resource to other Customer Service Representatives by providing guidance, training, and process support.

The following are essential job functions.

• Respond to customer inquiries through phone, email, and other communication channels.
• Provide customers with information about products, services, and order-related inquiries.
• Maintain documentation of customer interactions, including details of inquiries, complaints, comments, and actions taken.
• Maintain account documentation for customers with specific requirements related to shipping, data entry, pricing, and billing.
• Process incoming purchase orders and other related items for assigned accounts.
• Provide pricing quotations for stock, made-to-order, and custom products.
• Resolve issues by performing activities such as returns, exchanges, and issuing credit memos with proper approvals and procedures.
• Refer unresolved customer grievances to designated departments for further investigation.
• Handle special, unique, and more complex situations with little or no assistance from the Customer Success Manager.
• Identify and communicate potential sales opportunities to sales representatives and/or distributors.
• Uphold and improve quality standards by performing corrective and preventative actions related to job responsibilities.
• Analyze recurring customer issues and collaborate with internal departments to implement long-term solutions.
• Provide general, technical, and functional guidance to others in the department.
• Train and mentor Level I and II Customer Service Representatives regarding processes and best practices.
• Assist in prioritizing departmental workload and coordinating task distribution to ensure efficient service coverage.
• Assist the Customer Success Manager in ensuring that performance metrics and goals are met.
• Other related duties as assigned.

Secondary job accountabilities

• Serves as backup for daily sales reporting and internal sales communications.

OH Columbus 1124 - Columbus, OH 43228

Salary Range: $13.25 Hourly

Level: Entry

Position Type: Customer Service Representative Convenie

Job Shift: Any

CUSTOMER SERVICE REPRESENTATIVE CONVENIENCE STORE

As a BellStore CSR, you are the direct link between the company and the customer. You are responsible for providing exceptional customer service.

Major Job Activities

• Provide exceptional, fast, efficient, and friendly service.
• Handle money and complete transactions.
• Stock merchandise on sales floor and in coolers.
• Work with other store employees as a member of the BellStore Team.
• Maintain clean facilities and work environment
• Other duties as assigned by Store Management
• Standing 90%
• Lifting up to 40# - for stocking shelves, coolers, back room - daily
• Reaching daily (above head cigarette racks, storage shelves, etc.)
• Bending daily (down and side to side)
• Pushing brooms, mops, dolly on wheels daily
• Pulling cart daily

Outgoing, able to work pleasantly with the public

Ability to work shifts, holidays, and weekends.

Honest and dependable

Reliable transportation and phone communication

Physical Requirements

Standing 90%

Lifting up to 40# - for stocking shelves, coolers, back room - daily

Reaching daily (above head cigarette racks, storage shelves, etc.)

Bending daily (down and side to side)

Pushing brooms, mops, dolly on wheels daily

Pulling cart daily

Earn at Home by Taking Polls - Customer Service Representative - Data Entry Clerk - Work from Home & Part Time

We are looking for people nationwide to participate in polls - Apply ASAP!

We offer you the opportunity to earn extra income from home (teleworking) and also to decide your own participation schedule. At this job, you will be performing various tasks such as data entry, performing email response, reviews, polls and other online projects.

This work at home opportunity is very rewarding and will help shape the marketplace and influence new products coming to market. In some cases you will even get to see products before the general public and even participate in testing them. You'll be helping companies collect data to help forecast trends and make future business decisions based on the information provided.

- Earn by taking polls

- Various payment methods, including Paypal or direct check.

- Part Time

If you are the type of person who is self-motivated and comfortable working on your own at home, enjoy such work as email customer service, data entry and review products, then you are the person we are looking for.

Data entry clerks come from all different backgrounds including, data entry, telemarketing, customer service, sales, clerical, secretary, administrative assistant, warehouse, inventory, receptionist, call center, part-time, retail fields & more!

• Must be 16 year of age or older.
• Must be proficient with basic PC skills.
• Must have an internet connection.
• Basic English written language.
• Basic English spoken language.
• Computer with internet access.
• Quiet working area away from distractions.
• Must be able to working independently and get the job done.
• Desire to learn skills to successfully work from home.

ABOUT LLCHC

Lower Lights Christian Health Center (LLCHC) transforms the overall health of Central Ohio, serving one individual at a time. We are focused on whole-person wellness, available to ALL in Central Ohio who need it, regardless of ability to pay! In 2019 alone, we served over 12,000 patients - with 40% being uninsured - and totaled 50,000+ medical encounters!

Operating out of seven locations, we offer medical care (primary care, dental, vision, OB/GYN, telehealth), behavioral and psychiatric care, a low-cost pharmacy, nutritional assistance programs, and more. Working hours are Monday - Friday with occasional Saturday morning coverage.

ABOUT YOU

You are mission-oriented and passionate about living out your purpose. You play an active role in responding to the needs of the community and organization. You work well alongside your teammates and use your time and resources effectively. You challenge yourself to grow personally and professionally. You embrace diversity and enjoy providing your customers with excellent treatment and compassion.

JOB SUMMARY

The Customer Service Representative is responsible for answering a high volume of incoming calls from patients and accurately schedule their appointments or manage their request while ensuring a high level of customer service and confidentiality while maximizing productivity. The representative is also responsible for accurate and timely handling of work assignments received from multiple electronic platforms while establishing and maintaining good interpersonal relationships with patients, their families, the public, and co-workers. This position works collaboratively with interdepartmental staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the practice's mission and goals internally and throughout the community

ESSENTIAL JOB RESPONSIBILITIES:

RESPONSIBILITY 1. Demonstrates the ability to efficiently function in the business office.

* Greet callers in a prompt, courteous and professional manner using a pleasant and friendly phone voice.

* Ability to screen calls and accurately document messages while maintaining the confidentiality of patient and employee information.

* Ability to operate multiple computer applications simultaneously and efficiently.

* Ability to read, write and understand English and Spanish (fluently).

RESPONSIBILITY 2. Possesses the skills necessary to organize and process daily workload

* Schedule, cancel, and reschedule patient appointments received from multiple channels according to department scheduling procedure.

* Work towards meeting department key call and productivity metrics.

* Works well independently and has a strong attention to detail.

* Demonstrates effective time management and organizational skills.

RESPONSIBILITY 3. Possesses interpersonal skills to maintain effective working relationships with others and function independently.

* Demonstrates professional and respectful behavior in interactions with coworkers.

* Participates in orienting and training new staff.

* Appropriately applies the policies and procedures of Lower Lights Christian Health Center.

RESPONSIBILITY 4. Other LLCHC Responsibilities

* Performs other duties as assigned.

BENEFITS AND PERKS

* Never work second or third shift! See our hours above in the \"About Us\" section

* Health benefits including medical, vision, dental, life, disability

* Annual Paid Time off (prorated after 90 days)

* Paid Holidays

* Qualified employer for the PSLF Program's student loan forgiveness

* Employee Assistance Program (EAP) with access to various consultants

* 3% match toward retirement fund

* And more!

Days & Evenings

Full time

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner.

• Greets customers as they enter the area and thanks customers as they leave.
• Gives assistance and offers suggestions or recommendations to the customer.
• Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
• Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
• Reports to work on time and follows the dress and appearance code.

Facility Condition: Maintains the store facility's condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

• Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
• Inspects store facilities and equipment for safety, cleanliness, and proper working order.
• Contacts maintenance for repair when needed.

Merchandising: Completes build-to's for ordering/purchasing merchandise. Receives and verifies vendor deliveries.

• Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
• Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.

Sales Controls: Controls merchandise, cash shortages, and other selling expenses. Assists in maintaining proper inventory levels and shift audits.

Financial Controls: Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions.

• Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
• May receive and sign vendor deliveries and verify quality and quantity of product.
• Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls: Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

• Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
• Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
• Assists with counseling of employees and provides feedback to help employees improve performance.
• May provide direction for managing the fast food service area of the store.
• Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls: Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.

• Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative: Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports.

• Keeps and ensures all employees keep accurate time keeping records.
• May take inventory of supplies and equipment.
• Attends job-related meetings (may be required to work irregular hours).
• Provides regular and predictable onsite attendance.
• Complete daily store reports and other duties as assigned by the Store Manager.

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to work with the equipment, tools and materials listed above.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical activity inventory of the position includes:

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift. (This handwork requires eye-hand coordination.)
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck)
• Able to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Working conditions inventory of the position includes:

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Circle K is an Equal Opportunity Employer. The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

Hiring Range: $17.50 to $18.00