Chamberlain Group Financial Services Jobs in Usa
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This role focuses on driving life, annuity, and feeβbased business through active coaching and strong partnerships with multiline agents across a multiβstate territory.
We deliver on our promise every day to protect livelihoods and futures.
We do this through valueβbased work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.
Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.
Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.
Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.
Align sales and marketing strategies by working closely with executive leaders and field leadership.
Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.
Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.
Lead fieldβlevel delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.
Serve as the primary liaison with mutual fund and managedβmoney partners.
Maintain the primary fieldβlevel relationship with WMAs, WMCs, and the platform custodian, RBC.
Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.
Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.
Qualifications / KnowβHow Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.
Minimum of 5 years of fieldβlevel management experience, with significant recruiting and compliance experience required.
FINRA Registered Representative Series 7 & 24 and 65/66.
CFP preferred.
Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.
Excellent communication and organization skills as well as the ability to maintain confidentiality required.
Strong customer service and public relations skills required.
Experience managing in a highly matrixed organization is preferred.
Extensive travel required and valid driver's license.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
Job Description
Are you a leader who has the following traits?
- Competitive
- Entrepreneurial
- Coachable
- Communicative
- Self-disciplined
- Authentic
If the answer is yes , consider becoming a financial services professional to drive positive impact in the lives of families every day. At New York Life, you're in control of your career journey. New York Life, a Fortune 100 company and a leader in the financial services industry, will invest in you from the start, training you in valuable skills such as marketing, customer relationship management (CRM) and communication, and providing you with a development team and sales support to guide your success.
What we're looking for...
We're looking for people who want to make a lasting impact on the financial well-being of individuals, families, and small businesses. This is not just a sales jobβit's a career with purpose and opportunity. You'll provide peace of mind to your clients while helping them navigate challenges that many of them find complex and confusing, such as preparing for retirement and saving for college. As a financial services profressional, you will have the opportunity to see the positive impact of your work for years to come. You will grow personally and professionally along with your clients.
What we offer...
Training and development
We'll equip and train you with a multifaceted approach that includes an industry-leading learning platform, personalized coaching from dedicated training professionals, and the ability to obtain industry professional designations. We are so committed to training that we'll subsidize it in your first two full-time contract years, providing you with additional funds, if you qualify, to help keep you on your feet while you complete our training program and grow your business. You'll also be eligible to get rewarded and acknowledged with sales incentives and professional-development trips for our topperforming financial professioanls.
Digital tools
Beyond this training and support, New York Life will equip you with the tools you need to succeed day-to-day, including experts on hand to answer your questions and a suite of digital sales, prospecting, and marketing tools that will help you attract and retain your clients with web, social, and email content.
Products and solutions
Together with its subsidiaries, New York Life provides a range of products, including life insurance, annuities, long-term care insurance, disability income insurance, and investment products such as mutual funds1 through our broker-dealer, NYLIFE Securities LLC (member of FINRA and SIPC), a Licensed Insurance Agency, ensuring that the solutions you develop with your clients can help them and their families achieve their financial goals. You'll also be able to specialize and gain expertise in different areas, such as by becoming a financial advisor with Eagle Strategies LLC, our registered investment advisor, to offer wealth management and advisory services, estate planning strategies, and business solutions.
Human guidance
When you join New York Life, you're joining a strong team with peer-to-peer support options like study groups, mentorship, and other opportunities to engage with your fellow financial services profressionals.
How we will compensate you
We're proud to be recognized by the following organizations. You have the power to determine your own income with our commission-based compensation.3 In 2024, the average income of our financial professionals under the N8 and N9 Agent's Contract who met annual minimum sales production requirements was $120,555.4 Individual agent performance will determine your income. Benefits for eligible full-time agents include medical, dental, vision, life, and disability insurance, as well as a 401(k) and pension. For more information about commission-based income and benefits for financial professionals, please follow this link /careers/financial - professionals/incomeand -benefits.
Company Description
About New York Life
New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 180 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for our clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for our clients.
Awards & Accolades...
We're proud of our financial strength3
- A++ Superior (A.M. Best)
- AAA Exceptionally Strong (Fitch)
- Aaa Exceptional (Moody's)
- AA+ Very Strong (Standard & Poor's)
We're proud of our positions in the industry4
- New York Life named a 2021 "Elite Gold Organization" by Chief Learning Officer magazine5
- Training Magazine's Training Top 100 for 20216
We're proud to be recognized by organizations that also value diversity
- Latino Leaders: 2022 Best Companies for Latinos to Work
- Human Rights Campaign: 2022 Corporate Equality Index
- Forbes 2022: America's Best Employers for Diversity
We're proud of the help we've provided and continue to provide our clients7
- 5.5 million lives Protected (includes all owners of individual life insurance and annuity policies)
- $4.9 Billion in living benefits awarded (includes life and annuity cash value accumulation and qualifying policy dividends paid.
Dividends are not guaranteed)
- $938 million lifetime annuity paid (includes all payouts on individual income annuity products)
- Over $1.1 trillion life insurance protection in force (includes term, whole and universal life)
Company Description
About New York Life\r
New York Life is a Fortune 100 company with a long history of doing good. We have been in business for over 180 years, helping generations of Americans protect their families and attain their financial goals. As a mutual company, we are accountable only to our policyholders, not to Wall Street or outside investors. We are focused on long-term success for our clients. To prepare for the future, we are constantly innovating and looking ahead to find more ways to increase value for our clients.\r
Awards & Accolades...\r
We're proud of our financial strength3\r
- A++ Superior (A.M. Best)\r
- AAA Exceptionally Strong (Fitch)\r
- Aaa Exceptional (Moody's)\r
- AA+ Very Strong (Standard & Poor's)\r
We're proud of our positions in the industry4\r
- New York Life named a 2021 "Elite Gold Organization" by Chief Learning Officer magazine5\r
- Training Magazine's Training Top 100 for 20216\r
We're proud to be recognized by organizations that also value diversity\r
- Latino Leaders: 2022 Best Companies for Latinos to Work\r
- Human Rights Campaign: 2022 Corporate Equality Index\r
- Forbes 2022: America's Best Employers for Diversity\r
We're proud of the help we've provided and continue to provide our clients7\r
- 5.5 million lives Protected (includes all owners of individual life insurance and annuity policies)\r
- $4.9 Billion in living benefits awarded (includes life and annuity cash value accumulation and qualifying policy dividends paid.\r
Dividends are not guaranteed)\r
- $938 million lifetime annuity paid (includes all payouts on individual income annuity products)\r
- Over $1.1 trillion life insurance protection in force (includes term, whole and universal life)
The Miami, Ft. Lauderdale and Tampa offices of Akerman LLP seek Associates with 3 to 5 years of experience in commercial litigation for the Consumer Financial Services, Data and Technology Practice Group. Excellent legal research, writing and analytical skills, as well as federal and state court experience are required. Financial institutions litigation experience is preferred. Must possess a Juris Doctor degree from an ABA accredited law school and be a member of The Florida Bar.
About the Firm
Founded in 1920, Akerman is recognized as one of the country's premier law firms, with more than 700 lawyers in 25 offices throughout the United States. To learn more about our firm, please visit us at Recognitions
- Top 100 U.S. Law Firms (The American Lawyer)
- Among the Most Innovative Law Firms (Financial Times)
- Ranked among 100 Most Prestigious U.S. Law Firms (Vault)
- Ranked among the Top Large Law Firms for Diversity (Law360)
- Ranked among the Top 30 Large Law Firms for Gender Equity (Law360)
- Leadership Council on Legal Diversity, 2023 Top Performer
Equal Employment Opportunity Policy
We are committed to providing a supportive and inclusive environment where all individuals can reach their full potential, no matter their race, color, sex, religion, national origin, age, disability, marital status, gender identity/expression, sexual orientation or genetic makeup.
Note to Search Firms
Akerman LLP will not accept unsolicited resumes or other unsolicited candidate information from Search Firms. Submissions will only be considered when a fully executed fee agreement is in place. Search firms should contact for additional information.
40
Schedule:
Monday - Saturday with one day off during the week for working a Saturday. Must be flexible to meet current and future business needs.
Monday 8:00 a.m. - 5:30 p.m., Tuesday 8:30 a.m. - 4:30 p.m., Wednesday 8:30a.m. - 4:30 p.m., Thursday 8:30 a.m. - 5:30 p.m., Friday 8:15 a.m. - 6:30 p.m., Saturday 8:30 a.m. - 2:00p.m.
Pay:
$31.11 per hr.
Belong to something bigger
At ESL, we have a greater purpose and so do you. Itβs more than a job, itβs your unique journey.
Your Journey Begins Here
ESL is seeking for a Financial Service Representative to support our Cobblestone and Victor offices which supports the financial needs of these growing communities. The position has a dual role, one as an already licensed representative holding FINRA Securities Industry Essentials, FINRA Series 6, FINRA Series 63 and NY State Insurance License, to provide guidance and financial planning advice with investment and insurance solutions, and the other role as a relationship banker supporting all 3 lines of business (Retail, Business and Wealth) creating financial wellness to our community.
The Cobblestone and Victor offices have been identified as one of ESLβs leading markets for wealth opportunities. In this role you will work closely with ESLβs wealth management team to share best practices and foster career growth.
ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.
What You Bring With You:
Qualifications:
- Bachelorβs Degree or 4 years of directly related experience.
- In lieu of degree, directly related experience should include: 4 years of successful progressive sales experience in the services or comparable industry. Will consider a combination of education and experience.
- FINRA Securities Industry Essentials Exam required (may have been grandfathered in)
- FINRA Series 6 or Series 6 top off license is required.
- FINRA Series 63 license required (Series 66 will meet this requirement)
- NY State Insurance License is preferred. If not licensed, achieve license within six months of hire.
- High proficiency in building customer and peer relationships
- Strong analytical, critical thinking, problem solving and decision making abilities
- Excellent written and verbal communication skills
- Effective time management skills
- Proficient in the use of Microsoft Office applications
- Demonstrates a high degree of flexibility in support of customer needs
- Prior experience in or knowledge of the financial services industry which may include the understanding of product offerings and solutions, market terminology and ability to explain options to prospects and clients
- Previous experience with processes and paperwork to ensure efficiencies within the financial services industry
- Ability to build rapport with diverse member base within the community
- Demonstrates alignment with ESLβs Core Values, mission, vision, and Purpose to help our community thrive and prosper.
Weβre committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.
225 Chestnut Street * Rochester, New York 14604 * 585.339.4475 * 8
Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products may be offered through LPL or its licensed affiliates or ESL Investment Services, LLC. ESL Investment Services, LLC, member FINRA/SIPC, provides referrals to LPL and its affiliates. Neither ESL Investment Services, LLC, a subsidiary of ESL Federal Credit Union, nor ESL Federal Credit Union are affiliated with LPL or its affiliates. ESL Federal Credit Union is not registered as a broker-dealer or investment advisor. Products and services are offered through LPL or its affiliates by LPL registered representatives doing business as ESL Investment Services. Representatives are dually registered with ESL Investment Services, LLC and LPL and may also be employees of ESL Federal Credit Union. Securities and insurance offered through LPL or its affiliates are:
The investment products sold through LPL Financial are not insured ESL Federal Credit Union deposits and are not NCUA insured. These products are not obligations of or guaranteed by ESL Federal Credit Union or any government agency. The value of the investment may fluctuate, the return on the investment is not guaranteed, and loss of principal is possible.
#LI-JF1
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.PDN-a12f605b-a7b8-4a0c-8c17-4849b2e3a928
Rady Children's Physician Management Services (RCPMS) offers exciting opportunities for qualified candidates to join our rapidly growing organization. We are a wholly owned subsidiary of Rady Childrenβs Hospital and Health Center with just over 500 employees. RCPMS supports primary care pediatricians with 29 office locations throughout San Diego and Southern Riverside Counties.
RCPMS seeks a friendly, motivated, and experienced individual for our open PFS Manager position. This is a Full-Time position. Hours of operation are Monday through Friday, 8:00am to 5:00pm. On site.
SUMMARY
The Manager, Patient Financial Services (PFS) provides oversight of patient billing and collection within billing operations under the direction of the Director of Patient Financial Services. Monitors work processes and identifies/implements process improvement opportunities. The Manager, PFS oversees and evaluates Patient Financial Services staff, monitors and ensures compliance with Federal, State and industry standards and regulations, prioritizes and maintains timely turnaround, serves as resource for billing issues, performs periodic audits, and acts as the primary contact for escalated customer service concerns.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent
- Minimum of 5 years supervisory and leadership experience in medical billing office environment
- Epic experience preferred
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Employee Benefits include but are not limited to:
- Student Loan Repayment
- Tuition Assistance Program
- Medical, Dental & Vision Coverage
- Matching 401k
- Paid Time Off & Paid Holidays
- Employee Assistance Program
- Group Life and AD&D Insurance
If you want to work with a great group of people, we invite you to join us in promoting the health of children within our communities.
For full-time positions RCPMS offers the full scope of benefits, a competitive compensation package and opportunities for professional growth.
Rady Childrenβs Physician Management Services is proud to be an Equal Opportunity Employer.
To be considered, please submit a resume and cover letter.
The reasonably expected salary range for this position is between $89,120.00-$120,000.00 a year depending on qualifications including education and relevant experience.
2-3 onsite days per week at 1855 Folsom St in San Francisco.
Responsibilities: Manage daily operation of the Payment Plus virtual pay program.
Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.
Assist with Payment Plus and Card Programs campaigns.
Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.
Research invoices/vouchers to resolve payment issues.
Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.
Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.
Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.
Work with end users to determine needed system changes and translate them into coherent timing solutions.
Provide continual training to end users on Corporate Card and Procurement Card programs and system features.
Troubleshoot and provide solutions for any system problems or bugs.
Provide excellent customer service to departmental users and vendors.
Ensure work queues are managed within Service Level Agreements (SLA).
Create and run departmental reports for operational monitoring and ad-hoc analysis.
Perform other AP and Card Programs related duties as assigned.
Requirements: At least 5-10 years of experience in the Accounting and Finance field.
Fluency in written and spoken English.
Strong Excel and data analysis skills.
Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).
Required Skills: Excellent written and verbal communication.
Strong attention to detail.
Strong analytical and reporting skills.
Good reading comprehension skills.
Ability to handle sensitive situations with tact.
Bright, quick learner.
Preferred Skills: College degree preferred.
Location: Dallas, TX
We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with product, process related inquiries, and professionally represent some of the most recognizable brands in the world.
There are a wide variety of project openings available. Schedules vary by site and program however we can usually find something that works for everyone. This is a wonderful opportunity for you to start your career here. With our industry-leading training, you are sure to grow. We offer many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.
Position ResponsibilitiesThis position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day.
Essential Duties:
- Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat
- Listen to customers, understand their needs, and resolve customer issues
- Escalate customer issues to the appropriate staff and managerial for resolution as needed
- Ensure first call resolution through problems solving and effective call handling
- Follow the processes of the Client program and perform all tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer customer questions
- Create and maintain customer CRM records with accurate call details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues and inquiries
- Comply with requirements surrounding confidential information and personal information
- Follow all required scripts, policies, and procedures
- Adhere to all attendance and work schedule requirements including all scheduled training
It's about building relationships and turning the knowledge you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated.
Required:
- Must be 18 years of age
- High School Diploma or Equivalent
- Minimum of three (3) years in a call center environment
- Minimum of (1) year of experience in a customer service service role
- The ability to multi-task using multiple screens and systems while talking on the phone with customers.
- The ability to type swiftly and accurately 30-45 Words per minute
- The ability to read and speak English fluently
- Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications including corporate intranet
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook including Sharepoint)
- Excellent organizational, written, and oral communication skills
- Must be customer service oriented (empathetic, responsive, patient, and conscientious)
- Strong team orientation and customer focus with a positive attitude
- Highly reliable with the ability to maintain regular attendance and punctuality
- Aptitude for issue identification and problem solving
- The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
- An aptitude for conflict resolution and problem solving
- The ability to demonstrate good judgement when making decisions surrounding account inquiries, resolution paths, and call handling
- Excellent interpersonal skills and the ability to build relationships with your team and customers
Preferred:
- Associates Degree or higher is a plus
- Relevant experience in banking or financial services is a plus
- Experience with data-entry utilizing a computer - proven professional writing and communication abilities to be able to support the customer is a plus
- Bilingual Spanish - Extremely Beneficial
MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines.
Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.
Compensation DetailsAt MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.
What You Can Expect from MCI:
- Paid Time Off: Earn PTO and paid holidays to take the time you need.
- Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
- Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
- Retirement Savings: Secure your future with retirement savings programs, where available.
- Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
- Life Insurance: Access life insurance options to safeguard your loved ones.
- Supplemental Insurance: Accident and critical illness insurance
- Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
- Paid Training: Learn new skills while earning a paycheck.
- Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
- Casual Dress Code: Be comfortable while you work.
Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.
If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!
Physical RequirementsThis job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier
Your potential has a place here with TTEC's award-winning employment experience.
As a Customer Service Representative
- Financial Services, working onsite in Charlotte, NC you'll be a part of bringing humanity to business.
experienceTTEC.
You'll provide white glove support to customers of an asset and wealth management company that combines the entrepreneurial spirit of a start-up with more than 150 years of experience.
Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! What You'll be Doing Do you have a passion for helping others navigate through their online banking needs? Whether it's getting answers for customers quickly, consulting on products, or finding resolutions for their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You'll Answer questions about products via phone while providing website navigation support and assisting with the application process Access multiple electronic systems at once and document steps taken to efficiently and accurately complete the request Meet established goals for all performance metrics including call quality, productivity, and schedule adherence Participate in projects or process improvements to drive operational excellence What You Bring to the Role 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook) What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage of $19 per hour plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit for more information.
A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career.
From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you.
And we know that you bring with you the one necessary ingredient that can't be taught β a caring and supportive nature that will shine through as you help customers.
Our TTEC community is here for you as one dynamic, global family.
You'll report to a Team lead.
You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC Our business is about making customers happy.
That's all we do.
Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.
We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
d24ad0b8-823f-4e68-a892-2986ccdf7392
PURPOSE OF POSITION:
Develops and executes the strategic vision for Patient Financial Services (βPFSβ) functions across all Cape Cod Healthcare ("CCHC") entities. Provides leadership and oversight of key operational and financial decisions pertaining to all insurance and patient Accounts Receivable (βARβ) resolution, denials management, customer service and billing compliance. Coordinates with the VP of Revenue Cycle and/or CFO to develop yearly metrics and is responsible for managing people and processes to achieve or exceed CCHCβs revenue cycle goals and performance metrics expectations. Has responsibility to timely budget submission and ongoing management to budget expectations. Leads or serves on CCH revenue cycle process improvement task forces and committees.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Directs the performance of CCHC Patient Financial Services Accounts Receivable (AR) including but not limited to Billing, Insurance Follow-Up, Customer Service, Denials Prevention and Management and Vendor Management.
- Responsible for hiring, coaching, and otherwise developing direct reports and creating or ensuring creation of a structure for employee onboarding and ongoing development.
- Collaborates with the CFO and VP of PFS & Revenue Cycle to set goals, identify opportunities to improve AR resolution, resulting in payment based on industry Key Performance Indicators (βKPIsβ) for Patient Financial Services and Revenue Cycle.
- Responsible for measurement and reporting of ongoing financial and operational performance. Ensure the implementation of action plans where performance is not meeting expectations and recognizing areas of excellence.
- Lead the implementation of best practice strategies to increase cash flow and turnaround time in account resolution.
- Demonstrates a commitment to exceptional customer satisfaction to all parties. Appropriately assesses who our customers are (e.g. anyone the individual has a responsibility to serve inside and/or outside the Health System). Conducts self in a polite, forthright manner, articulately communicating with others and using discretion, judgment, common sense and timeliness in customer service decision -making.
- Create, monitor and perform within established budgets.
- Develop, implement, and manage efficient and effective operational policies, procedures, processes and performance monitoring across all Patient Financial Services functions. Ensure that all PFS employees and process owners are held accountable and are meeting established standards and goals.
- Ensure PFS employees across all functions are trained and comply with established policies, processes, and quality assurance programs.
- Identify potential process improvements through Patient Financial Services, and lead the design and implementation as required.
- Coordinate and oversee all third party AR and payment application process transition points between Patient Financial Services and other functional areas within the revenue cycle organization.
- Monitor and facilitate service level agreements (βSLAsβ) between Patient Financial Services and other related functions, within both Revenue Cycle and Clinical Operations as necessary.
- Coordinate with peers across the Revenue Cycle organization, and with related stakeholders, on the management of third-party denials by working with the onsite Revenue Cycle Integration leaders, Patient Access Services and middle Revenue Cycle functions, Professional Revenue Cycle, Home Health and Hospice, and Behavioral Health to identify trends and implement denials prevention and/or recovery programs.
- Routinely conduct payer trend analysis to ensure optimal processing and reimbursement, identify issues, communicate findings to CCHC PFS stakeholders, define solutions and initiate resolution.
- Coordinate with peers across the Revenue Cycle organization on the management of PFS edits by working with the Unbilled Committee to identify trends and implement modifications to workflow to limit pre-billing edits.
- Build strong relationships and facilitate productive communication between key revenue cycle stakeholders, including peer leaders of Revenue Cycle services and core support departments (e.g., Human Resources, IT, Finance, Managed Care, etc.)
- Develop and maintain effective payer working relationships.
- Assess direct reportsβ performance on a consistent basis and provides feedback to reward effective performance and enable proactive performance improvement steps to be taken.
- Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers.
- Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organizationβs culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.
EDUCATION/EXPERIENCE/TRAINING:
- Bachelor's degree in Business Administration, Healthcare Management or related discipline preferred or the equivalent combination of education and experience.
- Minimum of five to seven years of relevant experience with a track record of progressively responsible positions in a complex healthcare organization such as a multi-hospital system, large group practice or a major healthcare consulting firm preferred.
- Minimum of three to five years of supervisory/management experience. Prior experience in a union environment preferred.
- Strong technical grounding, project management and implementation experience required. Proven leadership abilities and comprehensive knowledge of healthcare information systems. Epic Single Business Office (SBO) and clearinghouse experience preferred.
- Strong working knowledge of regulatory requirements, payer requirements, billing coding requirements (ICD, CPT, HCPCs, etc.), general revenue cycle management strategies, and industry best practices.
- Thorough knowledge of metrics, analytics, and data synthesis in healthcare patient financial services and revenue cycle management to identify trends, produce reliable forecasts and projections.
- Strong analytical and critical thinking, organizational, and business process optimization skills, with in-depth ability to develop and pursue goals, synthesize data to identify system vulnerabilities and develop and apply innovative solutions.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- An understanding of the psychology of complex corporate relationships, and an ability to influence within such an environment.
- Excellent communication and organizational skills are required, with the ability to effectively communicate to physicians, patients, staff, payers and administration. Above average understanding of how, when, and to what extent different hospital departments relate to and communicate with one another.
Pay Range Details:
The pay range displayed on each job posting reflects the anticipated range for new hires. A successful candidateβs actual compensation will be determined after taking factors into consideration such as the candidateβs work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcareβs benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.
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Do you get satisfaction out of helping others and offering sound advice? If youβre a βpeople personβ who enjoys building positive relationships with customers, then this is the job for you!
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Using your strong communication and problem-solving skills β along with your broad range of financial knowledge β youβll provide recommendations and assist customers with financial solutions, supporting spending, saving, borrowing and investing needs.Β
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Youβll get to know customersβ personal financial goals and recommend tailored solutions to help achieve them β like planning for the future, buying a home or opening a new credit card. Youβll introduce customers to digital and mobile-first ways to handle banking transactions, like on our app or through our ATMs. Youβll collaborate with partners in Wealth Management, Mortgage and Business Banking to help customers with more complex financial needs. Youβll make outbound calls to acquire new customers and schedule financial checkup appointments, as you understand what might be a good fit for a customer now, may not be 6 months from now. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.
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Meaningful work & relationships β Youβll help customers with important financial decisions that impact their lives like building a business, buying a house, paying for school or helping them realize their long-term financial goals. Commitment to community β Give back with 8 hours of paid time off annually for volunteering, separate from regular PTO, and have your donations to eligible 501(c)(3) organizations matched, up to $1,000 annually
Career opportunities, reward, and upskilling β See your hard work rewarded with promotions and opportunities to grow your career through training, coaching, career planning and development resources that enable you to branch off in any direction your talents and interests take you.
Exceptional benefits β Receive comprehensive health care coverage, including medical, dental and vision plans, a 401K with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.
2 years of sales and customer service experience, demonstrating an ability to meet or exceed goals
~ Ability to effectively ask questions and identify needs to improve the customer relationship
~ Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions
~ Demonstrated skills in using digital technology to support the delivery of business goals
~ Aptitude to problem solve and provide solutions to customer issues
~ Ability to work branch hours, which can include weekends and evenings
~ Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link. Set aside 30-45 minutes for the self-guided assessment that includes games and questions. Youβll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. 1 year cash handling experienceΒ
Work Schedule: Varies with branch needs and may include weekends and evenings
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagueβs or a dependentβs reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.
Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered.
Position Title: Senior Salesforce Engineer- Financial Services Cloud Locations: Rockford_IL Time Type: Full time Req ID: JR1200-Rockford_IL At Midland, weβre proud to be a little different.
You can see it in our bright orange signs-but thereβs more to it than that.
With our heartfelt and personalized approach, weβre focused on meeting every customerβs needs with the brightest solutions.
For more than 140 years, weβve learned by serving customers skillfully with dedication and follow-through, we can brighten every interaction to drive our collective success.
And this goes beyond traditional banking.
We foster programs that empower our communities, continuously invest in our employees, and actively pursue brighter futures for all.
Our humble ambition keeps us growing, giving back, and looking ahead.
Weβre innovating and optimizing our services to ensure we stay unique
- providing strength you can count on with heart you can feel.
You might say weβre unlike any other bank.
And youβd be right." At Midland States Bank, base salary is one component of our Total Rewards program.
Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience.
This position offers additional compensation in the form of short-term incentives (i.e.
bonus and/or commission) and may include long-term incentives (i.e.
stock awards).
Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off.
Total Rewards also include banking perks, an Employee Stock Purchase Plan, 401K plan with company match and may include the opportunity to participate in our Non-Qualified Deferred Compensation plan.
Incentives and benefits are subject to eligibility requirements.
Salary Range: $88,000-$130,000/annually Position Summary This position is responsible for designing, integrating, building, and maintaining Salesforce-based Sales and Financial Services solutions within Midland States Bank.
The role ensures scalable, secure, and compliant solutions using the Salesforce Financial Services Cloud platform, supporting business objectives and optimizing system functionality.
The Senior Solutions Engineer reports to the Team Lead
- Salesforce.
Responsibilities: Design and architect scalable and efficient Salesforce Financial Services Cloud solutions aligned with business needs.
Evaluate and recommend technical solutions, including AppExchange products, to enhance functionality.
Manage Salesforce system administration: custom objects, fields, layouts, validation rules.
Implement automation: workflows, approval processes, and rules to streamline operations.
Ensure data governance: audits, data management, and quality standards adherence.
Design and execute test plans for solution validation.
Lead Salesforce integrations ensuring consistency and information flow across systems.
Collaborate with stakeholders to evaluate integration needs and maintain implementations.
Provide technical mentorship to junior team members and serve as a subject matter expert.
Support automations, workflows, and approvals for Sales Cloud, Service Cloud, and Marketing Cloud.
Share best practices, industry trends, and new features with the team and contribute to the development of internal knowledge resources.
Stay current on Salesforce updates and industry best practices.
Be task-focused and adaptable in a dynamic work environment.
Present ideas clearly and concisely to technical and non-technical audiences.
The role requires occasional travel for training and team meetings, and willingness to travel periodically, to locations within market as needed.
May require work in a Midland office to ensure collaboration and support of internal and external customers.
Maintain compliance with all applicable regulations including, but not limited to, the Bank Secrecy Act (BSA).
Other duties as assigned.
Requirements: Bachelorβs degree in Computer Science, Management Information Systems, Accounting, Finance, or related field.
Minimum 7 years of Salesforce experience, including 3 years with Financial Services Cloud or related financial implementations.
Experience with Salesforce Industries OmniStudio and deployment in banking environments.
Knowledge of sales and marketing methodologies including account/territory/opportunity management, demand generation, and lead nurturing.
Experience with Salesforce tech stack (administration, JavaScript, Lightning Design System, Apex, Visualforce).
Experience with analysis/reporting tools such as Salesforce, SAS BI, MS BI, or Tableau.
Salesforce certifications (e.g., Admin, Advanced Admin, Platform) preferred.
Ability to diagram customer processes and recommend effective changes.
Ability to manage multiple priorities in a dynamic, fast-paced environment.
Strong communication skills (written, verbal, and presentation).
Excellent organizational and time management skills.
or similar CRM proficiency.
Understanding of customer and partner relationship strategies.
Knowledge of the customer journey and ability to map touchpoints to the sales process.
Basic understanding of API and REST.
Basic knowledge of database architecture.
Experience in ITIL or formal SDLC methodologies.
Excellent oral, written, and interpersonal communication skills with the ability to instruct others, interpret documents, and write reports and correspondence.
Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
Experience with the sales process, cycles and methodology, including: Familiarity with Salesforce Industries OmniStudio Framework.
Experience migrating Salesforce orgs or deploying FSC in a banking or financial institution.
Account/territory management Opportunity management Contact management Business development Professional services Partner management Technical consulting Service engineering Experience with marketing activity, including: Demand generation Lead nurturing Customer profiling Social & digital media Campaign influence tracking Competencies: Business insight Cultivates innovation Drives results Makes sound decisions Being a brand champion Collaborates Communicates effectively Customer focus Being Authentic Emotional Intelligence Self development Being flexible and adaptable At Midland States Bank, we believe that when we can bring our whole selves to work each day, we become happier, more comfortable, more confident and more excited to do great things for our customers, each other and our company.
Weβre proud to be an Equal Opportunity and Affirmative Action employer.
At Midland, we recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you are looking for a place to grow, we encourage you to apply at Midland States Bank, because you belong here.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Midland States Bank Human Resources at
Midland States Bank may use automated tools and artificial intelligence (βAIβ) to assist with recruiting, screening, and hiring decisions.
In accordance with the Illinois Human Rights Act (effective January 1, 2026), these tools are designed and monitored to be neutral and job-related, and must not be used in a way that discriminates against applicants or employees based on any protected characteristic.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT Compensation details: 88 Yearly Salary PI400a89af37d1-25448-38959719
Pay: $260,000.00 - $365,000.00 per year
Why This Is a Great Opportunity
- Join a premier transactional platform advising sophisticated financial institutions and major market participants.
- Work on complex, high-value financial services transactions in one of the strongest legal markets in the country.
- Build strong deal experience in a collaborative, high-performance environment known for excellence and professional development.
- Gain meaningful responsibility on sophisticated matters while working alongside top-tier attorneys and clients.
- Grow your career at a firm known for elite training, strong mentorship, and long-term advancement opportunities.
Location: New York, NY. This is a full-time, on-site role based in the office.
Note: Must have 3+ years of law firm transactional experience within financial services, finance, or closely related corporate transactions.
About Us
We are a top-tier law firm known for advising leading financial institutions, companies, and investors on complex legal and business matters. Our team is collaborative, ambitious, and committed to excellence, client service, and long-term professional growth. Confidential Employer.
Job Description
- Advise clients on sophisticated financial services and related transactional matters
- Draft, review, and negotiate transaction documents and related agreements
- Support deal execution from diligence through closing
- Analyze transaction structures, legal issues, and business terms
- Manage portions of transactions with increasing independence
- Work closely with clients, counterparties, and internal teams in a fast-paced environment
- Conduct legal research and draft practical, business-oriented analysis
- Collaborate with partners and specialists on complex transactions
Qualifications
- 3+ years of law firm transactional experience
- Experience in financial services transactions, finance, corporate transactions, or closely related deal work
- Strong drafting and negotiation skills
- Strong analytical, writing, and communication skills
- Ability to manage components of transactions independently
- Strong business judgment and client service orientation
- Team-oriented with a strong work ethic and desire for increased responsibility
- Admitted in New York or eligible to waive in
- BigLaw or other sophisticated transactional law firm background strongly preferred
Why You Will Love Working Here
- Elite transactional platform with sophisticated, high-level work
- Strong exposure to major clients and meaningful deal responsibility
- Collaborative culture with high standards and strong mentorship
- Clear path for growth and long-term development
- Excellent benefits and family-supportive programs
- Opportunity to deepen your transactional skill set in a highly respected firm
JPC-741
Job Type: Full-time
Benefits:
- Dental insurance
- Paid time off
- Retirement plan
- Vision insurance
Patient Financial Services Specialist (Contract)
Location: Gaithersburg, MD (Hybrid)
Duration: 13 Weeks (Opportunity for Extension or Conversion)
Schedule: Full-time
About Us
Pride Health is a minority-owned healthcare staffing firm that connects skilled clinical and non-clinical professionals with leading hospitals and healthcare organizations nationwide. As part of Pride Global, we deliver flexible workforce solutions while supporting quality patient care and career growth for healthcare professionals.
Job Summary
The Patient Financial Services Specialist supports revenue cycle operations by verifying patient insurance eligibility, reviewing financial information, and maintaining accurate patient account records. This role works closely with internal teams and insurance providers to help ensure accurate billing and timely reimbursement while maintaining compliance with healthcare regulations and organizational policies.
Key Responsibilities
- Verify patient insurance eligibility and benefits using electronic systems and payer portals.
- Review and update patient demographic and financial information to ensure accuracy.
- Utilize eligibility verification tools and electronic health record systems to confirm coverage details.
- Communicate with insurance providers and internal departments to resolve eligibility or coverage discrepancies.
- Maintain accurate documentation of eligibility verification and account activity.
- Assist in resolving billing issues and patient account inquiries.
- Identify and escalate account issues that may impact reimbursement timelines.
- Ensure compliance with healthcare regulations, payer requirements, and organizational policies.
Required Qualifications
- High School Diploma or GED required.
- 2β5 years of experience in Patient Financial Services, insurance eligibility verification, or related revenue cycle roles.
- Experience using Cerner systems.
- Experience with Experian eligibility tools (Cerner-based) required.
- Strong attention to detail and organizational skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and problem-solving skills.
Preferred Qualifications
- Additional experience within healthcare revenue cycle operations.
- Familiarity with payer guidelines and insurance verification processes.
Benefits Disclosure
Pride Health offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto and home insurance, pet insurance, and employee discounts with preferred vendors.
Equal Opportunity Employer
Pride Health is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local law.
In partnership with Guthrieβs leadership team, PFS Director SBO is responsible for developing and executing the strategic vision for The Guthrie Clinicβs patient/guarantor billing and collection functions. This involves managing and coordinating the overall functions of patient/guarantor collection to ensure maximization of cash flow while maintaining patient, provider, and other customer relations. Works closely with administrative leaders, managers, clinical personnel and vendors to ensure effective and efficient self-pay pre-service, point of service and accounts receivables management. Provides direction in managing the activities and functions of analyzing self-pay accounts receivable for collection and aging trends, establishing performance metrics, develops automated and efficient workflows, identifying denial trends that lead to self-pay activity, develops and maintains departmental policies and procedures, establish departmental goals and reports to AVP, Corporate AR Management. Identifies areas of improvement and works collaboratively with appropriate parties for resolution. Directs the management of employees in patient guarantor collection. Maintains advanced knowledge of healthcare and automation of self-pay and bad debt A/R and strives to ensure compliance with federal and/or state laws and regulations.
Experience
10 years prior experience in healthcare, insurance or businesses with responsibility and management of billing and patient collection. Knowledge of federal and state debt collection laws and patient billing regulations. Preferred Certifications:
- Certified Revenue Cycle Professional (CRCP) or Certified Healthcare Financial Professional (CHFP)
- Certification in Healthcare Compliance (CHC) or equivalent is a plus
Skills
Excellent working knowledge in the area of health care revenue cycle billing, strong medical terminology, collection, negotiation and insurance regulations required.
Advanced customer service, written, verbal, organizational and time management skills are a must.
Proficiency in revenue cycle platforms (i.e., EPIC, Cerner, Medent) Microsoft Office products including Excel, PowerPoint, and Microsoft Word.
Proven ability to train and coach staff and build and lead strong teams to meet performance goals and for project management.
Extensive working experience in managing and directing the work of others along with proven planning and problem-solving skills to perform analysis and reports are required.
Ability to make quality, independent decisions as well as collaborate effectively with other leaders.
Education
Bachelorβs degree is required. This requirement may be satisfied through an equivalent combination of education and 10 years prior experience in healthcare, insurance or retail businesses with responsibility and management of billing and patient collection.
Essential Functions
- Plans and manages accurate patient billing and efficient account collection, which includes developing automated and efficient workflows. Works directly with patient access leaders to establish a pre and point of service collection strategy. Actively engages leaders or areas who are under performing in point of service collection. In addition, develops action plans or assists in identifying areas where gaps exist that cause insurance denials, or patients to be listed as self-pay incorrectly.
- Seeks automated solutions for manual workflows to drive efficiency. Develops project plans that ensure timely statement release. Establishes and implements a system or process for the collection of delinquent accounts including bad debt transfer to external collection agency, financial assistance programs, and/or appropriate internal collection follow-up.
- Oversees, coordinates, and solves complex billing problems. Coordinates with operational and Corporate Revenue Cycle management to ensure organizational problems are resolved.
- Establishes and updates reports, departmental goals, initiatives, and performance metrics to AVP, Patient Access.
- Assigns projects in order to support troubleshooting and resolving Undistributed credit issues for self-pay. Coordinate refund and escheatment process.
- Responsible for the development and creation of policies and procedures including protocols for rejection follow-up.
- Maintains controls for invoice adjustments.
- Maintains system or process to respond to Automated Call Distribution (ACD) β patient inquiries in a manner that promotes excellence in customer service. Uses call patterns to detect training opportunities, as well as problem areas that may require training with other departments.
- Maintains knowledge of and complies with established policies and procedures including government, insurance, and collection regulations.
- Attends meetings and participates in committees as requested. Conducts special projects and studies as directed.
- Manages within established budget including annual planning.
- Coaches, develops, and builds teamwork with employees. Strives for a tier 1 team and makes the workplace productive as well as ensures transparent and open communication exists up and down the employee/peer spectrum. This includes clear demonstration of Guthrieβs Mission & Values.
- Actively participates as a team member by supporting decisions, accepting change, managing conflict effectively, and valuing the contributions of others.
- Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
- Participates in professional development efforts to ensure current with health care practices and trends.
- Serves as a role model and keeps department focused on processes that result in maximum efficiencies and revenue capture.
- Key Performance Metrics include: - Pre-Service Collection Rate
- Undistributed Credit Days
- Self-Pay Days
- Self-Pay Net Collection Ratio
- Self-Pay 90+%
- Bad Debt %
- Self-Pay Payments Auto Posted %
- Payment Plans Using Auto Pay %
- Self-Pay Credits Auto Resolved %
Required Knowledge, Skills and Abilities
- The director must have a clear understanding of multiple managed care contracts, multiple specialty insurance and billing practices, and exercise professional competency in reviewing patient accounts to maximize reimbursement and minimize financial risk to The Guthrie Clinic. Successful oversight will result in increased net revenues by reducing bad debt from potential write-offs. Interactions will primarily be conducted with both patients, staff, leaders, vendors and the results of efforts will lead to secure payment for open balances. Serves as a resource to faculty, managers, and clinic staff in all patient payment related issues.
- Accountable and responsible for analyzing and reducing bad debt.
- Exceptional communication skills, ability to explain, advocate, and express facts and ideas in a convincing manner, and negotiate with individuals and groups internally and externally.
- Emotional intelligent and tactful in all situations.
- Superior presentation skills, able to present in a clear and articulate fashion in front of a variety of constituents.
- Committed to a "team approach" and encourages a collaboration process, working effectively with a diverse or multi-disciplinary group to achieve a common goal.
- Demonstrated knowledge and understanding of Epic, and Governmental/non-government requirements applicable to patient billing processes.
- Demonstrated project management skills including managing multiple projects in a timely and efficient manner. Demonstrated abilities in utilizing Lean/project management protocols for efficient workflows.
- Demonstrated analytical, problem-solving abilities, strong organization and decision-making abilities with data, people and situations.
- Demonstrated familiarity, knowledge and understanding of relevant Hospital Policies, Practices and HIPAA regulations.
- Demonstrated skills and proficiencies of Microsoft Excel, Word, Project or other spreadsheet and/or word processing software.
- Work independently with strong follow-up skills to ensure effective and efficient completion of tasks.
- Adapts to change plan/influence strategies to the organization's political realities and constraints.
- Outstanding relationship management skills, easily build strong and effective working relationships within a climate of trust, inspires cooperation and confidence and is a true consensus builder.
Other Duties
1. Travel for this position is sometimes required.
2. Participation in community and employee engagement activities is required.
3. It is understood that this description is not intended to be all-inclusive and that other duties may be assigned as necessary in the performance of this position.
Upload 9-22-25
About the Company
University Of Montana- Missoula, Montana
Relocation assistance or Housing assistance may be available
About the Role
This role will report on-site. The Director of Student Account Services oversees the Student Account Services functions of the University of Montana, including the payment phase of the registration process and application of all financial aid which requires experience administering student accounts and knowledge of FERPA. The Director of Student Account Services develops and implements policy regarding student accounts and is responsible for all areas of the University's Student Accounts Receivable system. As a critical integrated service area of the University, the Director of Student Accounts position requires working cooperatively and collaboratively with many various personnel and departments across the University of Montana to maximize a positive student experience, financial performance, creativity, and problem solving, to achieve the best possible results.
Responsibilities
- The Director of Student Account Services manages Student Accounts, Student Accounts Receivable Collections, Cashiering, and other Accounts Receivable functions and interacts with students, faculty and other employees as well as external funding entities to help ensure procedures are streamlined, efficient and meet university standards.
- Collaborates with financial aid, registrar and other offices to resolve issues with student accounts in a timely fashion, especially during high volume times of the year.
- Works in conjunction with financial aid with the Return of Title IV funds for federal financial aid funds, and ensuring student refunds are accurate and timely and in accordance with all local, state and federal regulations.
- Reviews financial accounting reports to ensure accuracy and timeliness of student account transactions; oversees the student appeal process (including updates to student accounts); monitors student account charge-offs and oversees activities with the student account payment plans.
- Responsible for hiring, disciplinary actions, mentoring, evaluating and supervising the Associate Director of Student Accounts, Student Accounts Specialists and Treasury Staff. Additionally, The Director of Student Account Services provides oversight and leadership for their employees. The Director of Student Account Services evaluates performance of the individuals supervised, as well as the team as a whole.
- The Director of Student Account Services is responsible for the following supervisory, policy and other responsibilities:
- Supervising and reviewing the functions related to the cash receivables of the University including, but not limited to, student accounting and third party payment transactions;
- Supervising and reviewing the function and performance of staff and activities within Student Account Services;
- Assists with the development and implementation of policies and procedures;
- Supervising the certification of students who qualify for legislatively established tuition and fee exemptions;
- Reconciling general ledger accounts that include student receivables;
- Supervising the daily operation of bank deposits;
- Ensuring employees are trained in the areas of student financials and accounts receivable/billing processing;
- Coordinating with external cash processing vendors on student payment plans and preparing reconciliation to student receivables;
- Preparing and discussing employee reviews and planning;
- Assist in the preparation of various financial reports and statements;
- Other duties as assigned by supervisor.
Qualifications
- Bachelor's degree in business, finance or related field;
- 3-5 years or more years of experience at a similar institution of higher education;
- Management and supervisory experience in a finance/customer service environment;
Required Skills
- Knowledge of complex integrated enterprise resource management software such as Ellucian/Banner Finance, Ellucian/Banner Student, and other Ellucian products to produce accurate billing statements and provide excellent student support;
- Knowledge and experience with ECSI loan servicing system;
- Knowledge of PC software (Word, Excel, Access, Outlook, PowerPoint) Including advanced Excel skills, such as Vlookup, Index, Pivot Tables;
- Experience with an third-party payment tool, such as Touchnet or Nelnet ePayment;
- Experience with implementing student retention strategies;
- Knowledge of IRS rules to supervise/generate and distribute form 1098-T to students.
Preferred Skills
- Aptitude for interpreting and communicating financial data to individuals from a non-financial background;
- Successful experience managing multiple projects and priorities proactively;
- Analytical and problem solving skills;
- Proficient in preparing, formatting, and reviewing business correspondence and reports, including publicly published materials (i.e. website, catalog);
- Possess highly developed interpersonal, communication, presentation and organizational skills and the ability to draw from experience in creating creative solutions to meet the University's objectives and serve students while maintaining compliance with applicable rules and regulations;
- Ability to treat sensitive information with discretion, demonstrate tact and diplomacy possess excellent negotiation skills, and be able to make decisions supported by policy;
- Highly developed ability to prioritize and arrange job assignments;
- Excellent analytical and problem solving skills;
- Proficient in oral and written English communications;
- Ability to work independently and meet deadlines or as part of a team, and be adaptable to changing job requirements and deadlines;
- Student-centered focus and work ethic;
- Ability to actively foster a respectful, positive work environment that welcomes all persons;
- Demonstrated interest in developing financial literacy skills among students.
Pay range and compensation package
$100,000-$110,000
Equal Opportunity Statement
The University of Montana is an equal opportunity employer. UM does not discriminate against any applicant on the basis of protected class status as described in UMβs non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veteransβ or disabilities preference in accordance with state law.
This position is fully onsite in Brickell, FL. The ideal candidate will assist with corporate transactions, contract support and legal department operations.
Responsibilities:
- Support attorneys
- Assist with drafting, reviewing, and editing legal documents, including contracts, pleadings, and correspondence.
- Provide ad hoc paralegal support
- Coordinate and communicate with clients and other relevant parties in a professional manner.
Qualifications:
- 5+ years of paralegal experience (transactional experience)
- Capable of working independently but with ability to recognize when to seek guidance in complex situations
- Ability to work in a fast past environment
Executive Assistant
Finance and Investment firm is looking for an experienced Executive Assistant. In this role, the Executive Assistant will provide comprehensive Administrative assistance to a Senior Executive and his team. This position is 4 days in office and 1 day work from home.
Responsibilities Include:
- Provide comprehensive administrative support
- Coordinate complex, senior-level internal/ external meetings and conference calls
- Handle a high volume of phone calls and interacts with high level business leaders in a professional and effective manner
- Prepare presentations and other materials for meetings
- Maintain complex and extremely detailed calendars and prioritizes meeting requests and related logistics
- Coordinate domestic travel arrangements
- Process and track expense reports
- Personal assistant tasks as needed
Qualifications Include:
- Bachelor's Degree preferred
- Minimum of 4 years of administrative experience
- Requires excellent interpersonal and communication skills
- Ability to maintain high standards despite pressing deadlines
- Demonstrates high degree of integrity and confidentiality
- Strong organizational skills
- Team player with a positive attitude
- Strong proficiency in MS Word, Excel, PowerPoint and Outlook
Executive Assistant
Finance and Investment firm is looking for an experienced Executive Assistant. In this role, the Executive Assistant will provide comprehensive Administrative assistance to a Senior Executive and his team. This position is 4 days in office and 1 day work from home.
Responsibilities Include:
- Provide comprehensive administrative support
- Coordinate complex, senior-level internal/ external meetings and conference calls
- Handle a high volume of phone calls and interacts with high level business leaders in a professional and effective manner
- Prepare presentations and other materials for meetings
- Maintain complex and extremely detailed calendars and prioritizes meeting requests and related logistics
- Coordinate domestic travel arrangements
- Process and track expense reports
- Personal assistant tasks as needed
Qualifications Include:
- Bachelor's Degree preferred
- Minimum of 4 years of administrative experience
- Requires excellent interpersonal and communication skills
- Ability to maintain high standards despite pressing deadlines
- Demonstrates high degree of integrity and confidentiality
- Strong organizational skills
- Team player with a positive attitude
- Strong proficiency in MS Word, Excel, PowerPoint and Outlook
In general, the entrepreneurial individual who successfully qualifies and is selected for this career opportunity will work within a team of Financial Advisors whose goal is to successfully help their clients achieve financial goals.
The Financial Professional is a key member of our team.
After achieving the licenses and registrations necessary to become a Financial Professional in our Career Development Program ("CDP"), your typical day may include: Β· Developing relationships with clients (both existing and prospective) Β· Gathering client information and using that information to build robust financial plans Β· Helping clients prepare for their retirement Β· Preparing and reviewing investment portfolio recommendations Because of our comprehensive training and development program, no prior knowledge of the financial services industry is required, but prior exposure to the industry and the career is a plus.
Since 2020, our mission has been to empower people from all backgrounds to create lasting financial independence for themselves and their loved ones.
We provide access to a wide range of life insurance, retirement, savings, and wealth-building strategies.
Whether you're looking to start a business or earn extra income, we offer a flexible, supportive environment to grow a meaningful career.
What Weβre Looking For Weβre seeking motivated individuals with an entrepreneurial mindset who are passionate about helping others.
No prior financial experience is needed β we provide full training and support to get licensed and build your business.
Key Traits: Self-driven and coachable Strong communication skills Enjoys educating and helping people Sales or customer service experience is a plus Bilingual (English/Spanish) is a bonus Must be willing to obtain a Life & Health Insurance License (we provide guidance) Responsibilities Educate clients on financial strategies and solutions Analyze client needs and goals Provide recommendations for insurance and retirement planning Build and maintain relationships Stay current on industry tools, products, and best practices Compensation This is a 100% commission-based position with uncapped earning potential.
Average Full-Time Agent Annual Earnings: Entry Level (0β3 years): $65,000 Mid Level (4β7 years): $284,000 Senior Level (8β10 years): $500,000+ What We Offer Full training and licensing support Remote work (set your own hours) Proven business system & mentorship Part-time or full-time flexibility Opportunities for leadership and growth Next Steps Submit your resume to apply.
Qualified candidates will be invited to a brief phone call and a follow-up Zoom interview to learn more about our company, training, and compensation.
If you're looking for a career change, side income, or a chance to build something of your own while helping others β we'd love to connect.
Job Types: Full-time, Part-time Benefits: Flexible schedule Application Question(s): Are you at least 18 years of age? Are you willing to perform a state background check to acquire a finance license? Work Location: Remote