Attrition Jobs in Usa
26 positions found
Enjoy a cost of living near the national average, without congestion or traffic.
Choose from fun outdoor adventures or local charm at shops and eateries.
Plus this hidden gem offers easy access to nearby Universities like Florida State or Savannah College of Design.
Plenty of outdoor recreation awaits, with hunting, fishing & hiking opportunities in the surrounding area.ROLE OVERVIEWJoin 2 board-certified cardiologists plus several NPs in a hospital employed role.
High ratings, with nearly zero physician attrition due to strong culture.
Be busy immediately.Mon-Thurs.
8a-5p; Friday half days.
Week split between Clinic & Heart CenterAverage patient volume-14 patients per day at clinic; Daily hospital patients varyCall required 7 days per month for medical/therapeutic cardiology only; No Stemi Call; Shared with other fellow cardiologists; Extra pay for extra call.Clinic located within walking distance of the hospital campus.
Cath lab features state-of-the-art equipment, including a GE Myospect Nuclear CameraOpportunity to precept medical students and residentsPACKAGEFederal Loan Forgiveness Site$30,000 Loan Assistance annuallyCompetitive salary commensurate with experienceChoose between 1099 and W2 modelsBonus: 100% of the practice net profitsRelocation assistance, CME stipend, Malpractice paidHospital Benefits package includes Retirement, Medical, Dental & more
Our client, a growing Boston based lifestyle brand is seeking a dynamic Executive Assistant/ Brand Coordinator to join their team! The ideal candidate for this role is resourceful, collaborative, and enjoys taking on project based work. If you're an enthusiastic self starter who's looking for an opportunity to take initiative and make an impact, all while being a part of a fun company culture, this job is for you!
Responsibilities:
- Provide direct administrative support to the leadership team
- Plan and execute high touch events, including board meeting dinners, board and leadership offsites and large-scale celebratory events
- Coordinate meetings and track company initiatives across the organization
- Own and drive cadence of team gatherings from weekly lunch, monthly birthdays to annual team events such as our summer outing Negotiate contracts with supplies and equipment vendors
- Contact and relationship management (including timely updating of information)
- Prepare product gifting, PR package creation and delivery, and document preparation (tracking, printing and binding) for executive team travel
- Office supply ordering and inventory management, including organization of storage facilities, stocking of kitchen and office supplies
- Manage best practices for event budget, ROS (run of show) and data (guest attrition, budget variances, consumption etc.)
• Bachelor’s Degree required • Minimum 2+ years of related work experience; experience in a professional office, creative agency, or hospitality (front of house and back of house) • Positive attitude and strong work ethic • Demonstrated strength in organizational skills • Experience in multi-tasking and scheduling • Self-awareness and a desire to learn and develop • Excellent writing and speaking ability, including grammar and spelling • A design sensibility to adhere to brand guidelines • Strong ability to synthesize multiple information sources, and articulate recommendations • Outlook, Sharepoint, Excel, and PowerPoint all a major plus
Internal Medicine physician needed to join private practice.
Established in 1997.
Female preferred.
Excellent payor mix.
Virtually no employee attrition
- all staff has been employed 7 years or longer.
1-year partnership track, no buy-in required.
RELOCATION PACKAGE (optional; offered by hospital): Includes Year 1 net income guarantee, sign-on bonus, residency/fellowship stipend, moving expense allocation, malpractice/tail coverage.
Located in northern California and close to San Francisco, Wine Country, Monterey/Carmel, and Yosemite National Park.
Temperatures are mild for outdoor enjoyment year round.
A very friendly location with many amenities.
Excellent location for both family life and single life.
If you are interested in hearing more about this opportunity, please call HDA at , or text to .
You can also reach us through email at .
Please reference Job ID # 6837
The Aspen Group (TAG) is one of the largest and most trusted retail healthcare business support organizations in the U.S., supporting over 23,000 healthcare professionals and team members at more than 1,150 locations across 48 states. Our five supported healthcare practices operate under the brands Aspen Dental, ClearChoice, WellNow, Chapter Aesthetic Studio, and Lovet. We’re committed to enabling healthcare professionals to focus on patient care while we handle the business operations that support them.
Position Summary
The Director of People Analytics & Artificial Intelligence will build and lead TAG’s next generation people insights and AI strategy. Reporting directly to the CHRO, this role will transform how we use workforce data, predictive analytics, and artificial intelligence to drive business performance across our multi-brand healthcare organization.
This leader will own the vision, strategy, governance, and execution of people analytics and AI initiatives delivering actionable insights, enabling data-driven decision-making, and deploying intelligent automation that improves workforce productivity, engagement, and outcomes. This is a high-impact, enterprise-level role at the intersection of HR, technology, and business strategy.
Key Responsibilities
People Analytics Strategy & Execution
- Develop and execute TAG’s enterprise people analytics roadmap aligned to business strategy.
- Build predictive and prescriptive models to support workforce planning, attrition risk, labor optimization, recruiting effectiveness, productivity, and engagement.
- Create executive dashboards, brand dashboards, and board ready analytics tied to business KPIs (talent acquisition metrics, retention, predictive analytics, labor efficiency, etc.)
- Partner with Finance, Operations, IT, and Brand HR leaders to embed analytics into decision-making.
Artificial Intelligence in HR
- Lead the development and governance of AI-enabled HR solutions (e.g., intelligent recruiting tools, workforce planning models, employee self-service agents, automated case management, talent insights).
- Identify and pilot emerging AI use cases across the employee lifecycle.
- Ensure responsible AI practices, compliance, and ethical guardrails.
- Partner with IT and Legal on data security, governance, and regulatory alignment.
Workforce Intelligence & Predictive Modeling
- Build predictive models for turnover, provider productivity, staffing demand, and succession risk.
- Develop scenario planning capabilities for multi-brand workforce strategies.
- Deliver labor optimization insights across clinical and support functions.
- Support M&A integration analytics and due diligence workforce modeling.
Data Infrastructure & Governance
- Oversee HR data architecture in partnership with HRIS and IT.
- Establish enterprise data definitions, integrity standards, and governance processes.
- Ensure seamless integration between Workday and other enterprise systems.
- Improve reporting automation and reduce manual reporting processes.
Team Leadership
- Build and lead a high-performing People Analytics and AI team.
- Lead center of excellence model supporting all brands across TAG.
- Develop internal capabilities in data literacy across HR leadership.
Executive Partnership
- Serve as a strategic advisor to the CHRO and the People Leadership Team
- Present insights to senior leadership and private equity stakeholders as needed
- Translate complex data into compelling business narratives.
Qualifications
Required
- 8–12+ years of experience in people analytics, workforce strategy, data science, or HR technology.
- Experience leading analytics strategy in a complex, multi-unit or healthcare environment preferred.
- Strong expertise in predictive modeling, workforce analytics, and AI applications.
- Experience with Workday and enterprise HR systems.
- Demonstrated ability to influence executive stakeholders.
- Proven team leadership experience.
Preferred
- Background in healthcare, retail healthcare, dental, medical, or multi-site services.
- Experience in a private equity-backed organization.
- Advanced degree in Data Science, Statistics, Economics, Industrial-Organizational Psychology, HR, or related field.
- Familiarity with Python, R, SQL, Power BI, Tableau, or similar tools.
Leadership Competencies
- Strategic thinker with strong business acumen
- Highly analytical and intellectually curious
- Builder mentality — comfortable creating from the ground up
- Technologically fluent with strong AI awareness
- Strong communicator who simplifies complexity
- High ethical standards regarding AI and data use
Success in this role will result in:
- Measurable improvement in retention and workforce productivity
- Predictive visibility into staffing and labor risks
- AI-enabled efficiency across the HR function
- Executive-level workforce intelligence embedded into enterprise decision-making
- Scalable analytics infrastructure supporting TAG’s growth
Why Join The Aspen Group?
At TAG, we are committed to fostering a high-performance culture that values innovation, collaboration, and excellence. This role provides an opportunity to shape the future of HR at a leading organization, making a meaningful impact on both employees and business success.
*This role is onsite 4 days/week in our Chicago office (Fulton Market District)
- A generous benefits package that includes paid time off, health, dental, vision, and 401(k) savings plan with match
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.
Our cafes are fast-paced, welcoming and put collaboration and learning at the forefront. No two days are the same and our Jr. Sous enjoy a work/life balance with a set schedule, weekends off and on-the-job-training for continuing your career in the culinary field.
We are looking for someone ideally with Asian cuisine cooking experience, as well as fine dining on the Mid-shift, 7:30PM- 5PM (hours may vary based on the business needs).
Experience cooking Asian cuisines or any fine dining experience is a plus!
Benefits/Perks:
- No Weekends
- Monday to Friday: 7:30PM- 5PM (salaried position; hours may vary)
- Snacks and meals provided during shifts
- Medical, Dental, and Vision Insurance
- 12 paid holidays
- 401K with match
- Vacation and Sick days
Organization Background
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients.
The Vision: Bring the world closer together.
Summary/Objective
Flagship Culinary Services helps some of the world’s largest high-tech companies provide high quality dining experiences for their employees, clients and visitors. Our highly qualified staff support our culinary program in preparing tasty and nutritious food, made from scratch, with a strong emphasis on local and organically grown ingredients. This position is participating in decisions such as hiring, training and employee development and performance evaluations.
Essential Functions*
- Responsible for achieving company objectives and goals.
- Foster and promote the Flagship brand and values within the client’s culinary culture.
- Promote and ensure that all staff is adhering to Flagship’s safety culture.
- Maintains a safe working environment by using food handling skills and proper food safety guidelines.
- Develop and maintain an employee engagement program that is based on Flagship core values.
- Partner with upper management and HR for guidance regarding corrective actions, reviews and employee issues.
- Responsible for consistently meeting the Company’s Key Performance Indicators [i.e., safety, staffing levels, attrition, etc.].
- Follows standard operation procedures set by the company.
- Manages assigned staff, to including scheduling Workday time clock activity and performance.
- Communicates job expectations to hourly employees; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating; and enforcing systems, policies procedures, and productivity standards.
- Continuously seeks opportunities to improve the customer experience. Encourages and builds mutual trust, respect, and cooperation among team members.
- Ability to work well under pressure in a fast-paced environment.
- Serves as a role model for hourly employees, to demonstrate appropriate behaviors.
- Responsible for production according to recipes/directions.
- Sets, manage and follow up on prep and production goals.
- Maintains food quality standards for the café.
- Oversees all phases of food procurement, production and service. Including: inventory, ordering, storage/rotation, food preparation, recipe adherence, plate presentation, service and production time standards.
- Conducts daily line checks, food reviews and recipes of the day.
- Ensures that clear feedback is provided to the entire kitchen team.
- Ensures the cleanliness of the kitchen by maintaining to specified standards, passing Health Department audits with a minimum of 90% or equivalent, and training staff on proper sanitation guidelines.
- Prepares food items consistently by adhering to standards with portion sizes, quality standards and kitchen rules, policies, and procedures.
- Able to interview new team members considering our values and culture. Other duties as assigned.
Knowledge and Skills
- Follows safety and sanitation procedures with all guidelines from OSHA and Department of Health.
- Excellent verbal skills with an ability to adjust communication style to suit the audience.
- Excellent culinary skills.
- Lead by example.
- Ability to manage multiple tasks and projects on a consistent basis.
- Ability to understand and speak Spanish is a plus but not required.
- Mid to high level skill in navigation/use of common work programs included in Microsoft Office, as well as ERP, and any other program use by Flagship to conduct business.
- Ability to stay organized, prioritized and manage a busy schedule.
- Ability to handle kitchen equipment and tools safely.
- Interpersonal and organizational skills.
- Utilization of knife skills in a fast, efficient and safe manner.
- Sense of urgency.
- Professional appearance.
- Ability to move throughout the café and kitchen.
- High volume production & large batch cooking.
- Strong leadership skills.
- Ability to work with and support union employees and collaborate with union representatives (if applicable).
- Able to delegate work and hold others accountable for achieving needed results within designated timelines.
- Strong ability to influence positive change.
- Know where things are in the kitchen and how to use the equipment.
Education and Work Experience
- Culinary Degree (preferred but not required).
- Exemplary record of attendance, safety and performance in previous position.
- Solid track record of success in previous assignments demonstrating upward career tracking.
- 3-5 years’ experience of kitchen management in a full service, moderate to high volume restaurant or equivalent.
Work Environment
- The work environment for includes the following large kitchen environment elements and exposures.
- The noise level in the work environment is moderate to high noise level.
- The job operates in a corporate kitchen.
- Fast paced office environment when working in the café office.
- Fast paced kitchen, frequently changing environment in which interruptions are considered normal.
- Work environment involved constant exposure to working with chemicals.
- Work environment entails constant exposure to food allergens such as milk, egg, nuts, fish, shellfish, wheat and soy.
- High sense of urgency. Slippery/uneven surfaces may be encountered.
- Frequently moving from cold freezer to normal kitchen environment.
Requirements
Must have and maintain an active Management Level Food Handlers’ Certification (ServSafe) and adhere to local food handler requirement. Consistently perform all duties in a responsible and efficient manner.
Job Description
Outside Parts Salesperson
Description
Job Summary
The primary function of the Outside Parts Salesperson is to increase parts sales and market share and carry out all planned parts sales activities in their assigned sales territory. This is predominantly accomplished by visiting customers to build long term business relationships, identify opportunities to sell parts and close on those opportunities through a combination of transactional selling and establishing long-term lines of business. This position must act as the eyes, ears, and mouth of the Company and is required to communicate any barriers to business with Department management and employees and must help to identify and execute resolution of those barriers.
Supervision
The Outside Parts Salesperson develops and performs a variety of complex duties within established guidelines. This position holder must strategically plan and execute their efforts within the framework provided by Department management. Most duties are completed independently and require the maximum amount of personal accountability and self-motivation.
Primary Duties and Responsibilities
* Developing and maintaining an in-depth knowledge of products and pricing.
* Identifying leads, managing prospects, and acquiring new business.
* Visiting assigned customers and prospecting for new ones.
* Communicating parts orders to inside parts salespeople.
* Meeting or exceeding new business sales goals.
* Conducting prospecting activities to secure initial and follow-up appointments with decision-makers.
* Scheduling and documenting activities.
* Preparing and drafting sales documentation and other necessary paperwork to complete sales promptly.
* Staying aware of market behavior and competitive trends and respond accordingly.
* Regularly meeting with the sales supervisor to review weekly sales activities, progress on goals, and status of prospective customers.
* Advising parts personnel of any special customer needs.
* Following up on parts orders to ensure the parts department meets or exceeds customer expectations.
* Acting as a public relations liaison for the company.
* Maintaining excellent customer service standards
* Resolving customer complaints and providing conflict resolution.
* Visiting customers to ensure and maintain excellent customer relations.
· Be aware of, assist, and be the primary leader in the completion and submission of customer bids and other quotations for sales opportunities within assigned territory.
* Work with Manufacturers and other representatives to increase customer relationships and sales success.
* Provide customers a consistent effort by maintaining a routine and scheduling time with customers.
* Identify and maintain a roster of potential clients who are not officially assigned to the territory to deal with customer attrition and accounts that show little successful sales results.
* Give presentations regarding the Parts Department and its offerings to current and potential clients.
* Record all customer visits and other significant contact with the customer before the end of the business day that the contact/visit occurred.
* Record follow ups, business quotations in the system to ensure team collaboration and that all tasks are properly executed.
* Maintain current and accurate contact information for each account such as customer name, title, email address and phone number.
* Follow established Company policy and Department procedures and workflows to complete tasks.
* Assist other work areas when needed.
* Overnight travel may be required to meet established territory plan strategies.
Other Duties
Perform other duties as assigned.
Job Qualifications & Requirements:
* Two (2) or more years of experience in service or parts departments of the trucking/bus industry.
* Technician experience.
* Ability to maintain a professional appearance.
* Excellent customer service skills.
* Strong communication skills.
* Excellent computer skills
* Dependable and punctual
* Leadership & Teamwork qualities.
ESSENTIAL PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
* Maintain manual and finger dexterity sufficient for frequent use of computer and grasping of small parts.
* Frequently lift and handle parts weighing up to 25 lbs.
* Occasionally lift and handle parts weighing Over 50 lbs.
* Stand, walk, balance, bend/stoop, crouch/kneel reach and push/pull sufficiently for occasional need to move throughout the parts Department when pulling or delivering parts.
Compensation/Benefits:
* Generous base plus commission
* Fantastic Culture
* 401k + match
* Health, Dental & Vision Insurance
* Employer paid Life Insurance
* Paid Vacation Days
* Sick Leave
* Excellent Training and Career Advancement Opportunities
- Mon/Tues/Thurs 8-5:30 Wed; 8-5 and Fridays 8-1 will see all ages w/Shared phone call
- 1st call taken buy Nurse Triage line light patient census of about 14-16 a day Large well established health center with 10 locations around southern NC
- very little attrition Compensation will be salary plus an incentive bonus
- excellent benefits to include loan repayment thru NHSC interested in at least having a phone call to learn more? If so contact Susan Steiner or email me a current CV for my confidential review to and I will contact you
Peckham Industries
Location: Brewster, NYPay Range: 22.00 : 22.00Salary Interval: InternDescription: Application Instructions
About Us:
Peckham Industries Inc. (PII) has been a family:run business since 1924 and we believe our family by choice ethos delivers value as the trusted supplier of construction materials, products, and services in the communities we serve. Through our extensive network of hot mix asphalt and ready:mix concrete plants, quarries, and liquid asphalt terminals, PII delivers the highest quality materials and custom solutions to thousands of road construction and road maintenance customers. In addition, the companys construction operations include paving and road reclamation services, as well as precast/prestressed concrete production and erection of multi:level parking structures, specialty buildings, and bridge components.
Become part of our mission by realizing your purpose, serving our community interests, and delivering growth for our customers. Peckham Industries educates, innovates, and applies technology in a way that is safe, sustainable, inclusive, and profitable.
Position Description
Summary:
Peckhams paid Internship Program is designed to add practical, relevant experience to your field of study while welcoming you into our family by choice culture. As a Human Resources Intern, you will assist and support our HR Team with essential projects, while gaining invaluable experience for your future career. Key projects and responsibilities include but are not limited to assisting with HR data audits, supporting troubleshooting efforts for HRIS system issues, auditing and maintaining employee records within the HRIS, and assisting with HR compliance:related tasks.
Majors applicable to this internship opportunity include Human Resource Management, Business Administration with a concentration in Human Resources and preferably a minor in Computer Science.
Only completed applications with all required attachments received by Monday, May 11, 2026, will be considered.
Essential Functions:Develop hands:on proficiency with Viewpoint HRIS Gain practical experience navigating and using an enterprise:level Human Resources Information System (HRIS). Learn how HR technology supports core functions such as employee lifecycle management, reporting, and compliance : building a strong foundation at the intersection of HR and systems thinking. Assist with organizing, classifying, and maintaining employee data in Viewpoint Support data integrity efforts by organizing and categorizing employee records accurately. This role offers exposure to database concepts, data structures, and best practices for managing sensitive information securely and efficiently, and in compliance with documentation retention and disposal. Support attrition and workforce data analysis Work with HR partners and HRIS data to analyze workforce trends such as attrition, headcount, and tenure. Apply analytical thinking and basic statistical concepts to uncover insights that support data:driven decision:making for workforce planning. Assist with HR dashboards, reporting, and data visualization Contribute to the development and enhancement of HR dashboards and reports. Gain exposure to data visualization tools and techniques that transform raw HR data into clear, actionable insights for leadership.Position Requirements
Requirements, Education and Experience:
1. Excellent Attendance and Punctuality.
2. You are responsible for your own housing and reliable transportation.
3. Current enrollment at an accredited college or university with a 3.0 or higher GPA
4. Successful submission of our online application by Monday, May 11, 2026 , and:
. A cover letter or paragraph stating your major and what intrigues you about it.
. A resume including your LinkedIn profile, if you have one.
. One written recommendation (e:mail ok) from a current or previou
Digital & Merchant Services Account Executive
Evolv has an exciting opportunity for an aggressive, growth-minded and client-focused merchant services/digital marketing Account Executive (AE).
We seek to hire one enthusiastic, career-minded sales professional to fill this position.
This is a full-time (40 hours per week required) hourly non-exempt in office position. (remote work is not an option for this role)
About Evolv:
· EVOLV has been in business since 1998 and is a United States Top 40 ISO (Independent Sales Organization).
· We expect excellence from every member of our team.
· We provide the tools, training and support you need to be immediately successful!
· Account Executives are valued, appreciated, and highly compensated for their efforts. When you join the EVOLV Team, you represent a company that respects and values its employees and merchants.
· We are a full-disclosure company. We do not hide costs and fees from merchants. We exist to serve our customers and bring value to their business.
Our client approach is consultative and value-added in nature.
The position entails the following duties and responsibilities:
· A mastery of multiple merchant services and digital marketing products.
· Meet or exceed monthly sales objectives.
· Meet or exceed daily minimum production requirements
· Provide merchants with the highest standard of customer service. Follow-up skills, excellent written and verbal communication and after the sale support are imperative.
· Maintain cooperative working relationships with all necessary internal departments and partners to ensure all sales opportunities are properly generated, processed efficiently, and activated quickly to achieve high levels of merchant satisfaction.
· Close sales and assist merchants with installation and training of products.
· Results-driven with high integrity, interpersonal skills, reliability, and trustworthiness.
The ideal candidate possesses:
· Merchant services sales experience.
· Digital marketing sales experience.
· 5+ years of sales experience.
· Experience in referral partnerships.
· Experience with Financial Institutions.
· Solution-based selling skills.
Evolv provides:
· Industry-leading sales & product training
· Dedicated support staff
· Leads the industry in customer security compliance and low customer attrition
· Bi-monthly training calls
Benefits:
· Health Insurance
· Dental and Vision Care
· Life Insurance
· Disability Insurance
· Health Savings Account
· Company-Matching 401k
If you believe you have what it takes to succeed with a best-in-class merchant services provider, send us your resume now!
EVOLV does not discriminate against employees or applicants for employment based upon race, color, national origin, genetic information, religious beliefs, gender, sexual orientation, age, marital status, disability, U.S. veteran status, or any other protected classifications, activities, or conditions as required by federal, state and local laws.
At MAS Medical Staffing, we help nurses and other healthcare professionals find jobs and help healthcare facilities provide excellent care to patients who need it most. We're one of the top tech-enabled medical staffing firms in the country, and we want you to be part of our team!
The Role:
We are looking for a growth-focused individual with a strong sales drive, entrepreneurial spirit and a passion for connecting healthcare workers to their next world-class opportunity. The Travel Nurse Recruiter serves as the primary point of contact for MAS travel caregivers and is responsible for maintaining and growing MAS’s pool of active and credentialed caregivers available for placement. This Recruiter will source and identify new candidates and oversee caregivers on travel contracts, while maximizing caregiver retention, utilization, profitability, and the caregiver experience, in a way that demonstrates the values of MAS Medical Staffing. This individual will work with the broader Nurse Success & Client Success teams to create a seamless, optimized experience for our caregivers.
Additionally, the Travel Nurse Recruiter will become a subject matter expert in sourcing, placement, and caregiver management. This individual is responsible for facilitating the opportunity identification process and closing placements quickly and effectively.
This is an entry-level role that includes a starting base salary and commission plan, with the opportunity to “climb” in both salary and commission levels as caregiver placements increase.
As a Travel Nurse Recruiter, you will:
- Proactively engage with caregivers in the constantly evolving market to access new job search opportunities and ensure all viable caregivers are engaged on a regular basis
- Establish and build strong working relationships with caregivers by maintaining a caregiver-focused, nurse-first approach to build trust with caregivers while minimizing caregiver attrition.
- Manage day-to-day caregiver communication and ongoing relationships to facilitate travel contract extensions or re-hire contract opportunities; maintain records of communication in ATS.
- Assess caregiver qualifications for potential assignments and prepare submission materials.
- Develop a thorough understanding of caregivers’ needs to effectively position them for success, while positively influencing them to accept the right roles.
- Partner with Client Success and Business Development teams to place caregivers into travel contracts.
- Maintain required number of monthly billing caregivers.
- Solicit and manage personal caregiver referrals.
- Maintain values consistent with MAS and meet performance expectations.
- Other duties as needed or assigned.
In this position, you must have:
- An entrepreneurial attitude and daily commitment to driving growth.
- Capacity and willingness to learn the intricacies of multiple healthcare verticals.
- A service mentality paired with a competitive drive for new sales growth.
- Proven ability to consistently and positively contribute in a fast-paced environment.
- A high school degree or equivalent.
- In this position, we prefer that you have:
- 0-2 years of experience in roles focused on relationship management, sales, or professional recruiting.
- Bachelor's degree.
- Experience using an applicant tracking system (ATS) and candidate workflow is nice to have.
- Ability to analyze contract opportunities relative to the positions and their geographical locations (preferred) for your caregivers.
Characteristics for success:
- Personal initiative and self-starter tendencies; Growth-oriented mentality
- Excellent customer service and phone etiquette skills; excellent listening ability.
- Ability to influence others.
- Creative thinking and problem-solving aptitude.
- Strong written and oral communication skills through virtual, phone, and in-person presentations or meetings.
- Strong organization skills and ability to manage priorities.
- Highly professional with both internal staff and customers/candidates.
- Ability to work independently as well as in a team.
- Strong drive to create activity and achieve financial rewards.
Location:
The Travel Nurse Recruiter is a hybrid position located in Manchester, NH with the expectation of being in the office four days a week. As certain performance expectations are met, in-office expectations may decrease.
Why You’ll Love Working at MAS:
The MAS Medical Staffing team is a collection of highly performing and highly engaged team members. We’re proud of our culture, benefits, and commitment to work-life balance, including:
- Excellent employee benefits, including health & dental insurance, 401k with company match, and unlimited Paid Time Off
- A modern, brick and timber loft headquarters office in Manchester, New Hampshire.
- Opportunities to engage with fellow MAS employees through Culture, Service, and Learning & Development committees
- The opportunity to work for a growing company in a critical and fast-paced sector within healthcare
Nature and Scope Position reports to the Manager, Training & Quality.
Incumbent has routine contact with new hire employees, existing production employees, support staff, managers, and client representatives.
Responsible for the instruction and delivery of the company’s and client’s training program curriculum to existing and new hire employees.
Facilitates the classroom training and coordinates on the job training as required.
Essential Duties and Responsibilities All areas of responsibility listed below are essential to the satisfactory performance of this position by any/all incumbents, with reasonable accommodation, if necessary.
Any non-essential functions are assumed to be included in \'other related duties as assigned\': Delivers training on program content, product information, and company and client expectations to students in a classroom environment.
Facilitate training programs according to company and client guidelines.
Prepares and sets-up classroom.
Prepares training course materials for each class and maintains instruction manuals.
Develops and implements job aids for trainees Track and report upon the progress of the training class.
Identifies at-risk employees and implements an individual coaching plan for success.
Maintain class roster, attrition reports and weekly productivity reports.
Provide well prepared employees who know and understand the program, client, products, policies and productivity expectations.
Provides call floor support during employee transition from training to production environment Deliver refresher training and program update training to existing employees as required.
Attends train-the trainer sessions and stays current on curriculum content changes.
Other Duties as described my management Supervisory Responsibilities Directly supervises 10-30 employees per training class.
Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Minimum Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education: High School diploma/GED.
Associate’s degree or some college preferred.
Experience: Minimum of one year of related call center experience.
Supervisor or training experience preferred.
Skills: Computer experience in a Windows and web-based environment.
Experience using internet, word processing, spreadsheet and calendar software required.
MS Word, Excel and Outlook experience preferred.
Ability to speak effectively in front of groups of employees or customers.
Ability to write and complete routine reports in various formats.
Ability to analyze, interpret and report results, trends and outcomes.
Ability to deal with problems involving several concrete variables in standardized situations Certificates, Licenses, Registration: None required Competency To perform the job successfully, an individual should demonstrate the following competencies: Interpersonal Skills – Maintains confidentiality; Able to interact with a high volume of people; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Verbal Communication – Speaks clearly and persuasively in positive and negative situations; Listens and gets clarification; Responds effectively to questions.
Written Communication – Writes clearly and informatively; edits work for spelling, grammar and accuracy; Able to read and interpret written information.
Problem Solving – Ability to design workable solutions to problems in a timely manner and within an ambiguous environment.
Reasoning Ability
- Apply common sense understanding to carry out instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interest; Supports everyone’s efforts to succeed.
Diversity
- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
Ethics
- Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Quality – Completes work in timely manner; Works quickly and efficiently.
Looks for and implements process improvements.
Planning/Organizing
- Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes and schedules tasks; Develops realistic action plans.
Professionalism
- Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Adaptability
- Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Flexibility to work as required and when needed to address urgent issues.
Dependability – Follows instructions, responds to management directions; Takes responsibility for own actions; Keeps commitments; Commits to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Demands: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must occasionally lift and/or move up to 20 pounds.
This description has been prepared to assist in evaluating various classes of responsibilities, skills, and working conditions.
It indicates the kinds of tasks and levels of work difficulty required of positions given this classification.
It is not intended as a complete list of specific duties and responsibilities.
Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision.
Nothing contained herein is intended or shall be construed to create or constitute a contract of employment between any employee or group of employees and the Company.
The Company retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
Employee Signature Date
Role Overview
The Director – Data Collections (US) is a senior leadership role responsible for owning and scaling Centific’s onsite and hybrid data collection programs across the Americas. This role provides strategic, operational, and commercial leadership for large-scale AI data collection initiatives, with direct accountability for delivery readiness, recruitment strategy, cost, quality, and stakeholder confidence.
This role replaces and elevates a senior recruitment-focused PM function, reflecting the criticality, scale, and complexity of US-based onsite data collection programs. The Director will serve as the single-threaded owner for US data collection execution, working closely with Global Sourcing, Vendor Management, Ops, Product, and Client teams.
Key Responsibilities
Strategic Leadership & Ownership
- Own the end-to-end data collection recruitment delivery strategy for the Americas, with a primary focus on large-scale onsite and hybrid programs.
- Act as the regional authority for feasibility, ramp strategy, timelines, and execution readiness for US data collection projects.
- Partner with Sales, Solutions, and Leadership teams to shape go-to-market strategy, pricing assumptions, and delivery models for US-based programs.
- Drive standardization of US-specific playbooks for onsite recruitment, scheduling, compliance, and execution.
Recruitment & Workforce Strategy
- Define and lead US recruitment strategy for gig workers across diverse, regulated, and high-volume onsite projects.
- Oversee sourcing from our talent platform's internal talent ecosystem, community programs, and direct outreach models minimizing dependency on external vendors.
- Establish and scale local outreach ambassador programs to drive community-based recruitment across multiple US locations.
- Set recruitment quality benchmarks, funnel health metrics, and retention strategies for repeatable workforce supply.
Operational Excellence & Scale
- Lead and scale multi-layered teams, including recruiters, outreach leads, schedulers, and regional coordinators.
- Design and optimize scheduling, capacity planning, and throughput models aligned to project SLAs.
- Anticipate and mitigate delivery risks related to geography, demographics, compliance, or seasonality.
- Ensure operational readiness for fast ramp-ups, pilot-to-scale transitions, and multi-site programs.
Stakeholder & Client Partnership
- Serve as the primary escalation and confidence point for internal stakeholders on all US data collection programs.
- Support RFPs/RFIs, client workshops, and solutioning conversations with realistic ramp plans, timelines, and cost assumptions.
- Provide structured, executive-level reporting on delivery health, risks, and performance metrics.
- Translate client needs into actionable recruitment and execution plans.
Metrics, Governance & Process Improvement
- Own and evolve US recruitment and delivery dashboards, tracking KPIs such as ramp velocity, fill rate, attrition, cost, and quality.
- Drive continuous improvement in tools, workflows, screening, onboarding, and compliance processes.
- Ensure rigorous documentation, audit readiness, and process adherence for all collaboration agreements and data collection protocols.
- Partner with Product and Engineering teams to influence platform enhancements based on US delivery realities.
Required Experience & Expertise
- 8–12+ years of experience in data collection, workforce operations, recruitment leadership, or delivery management, with significant exposure to onsite or field-based programs.
- 5+ years of people leadership experience, managing managers and multi-disciplinary teams.
- Proven experience owning large, complex programs with high volume, tight timelines, and operational risk.
- Strong understanding of AI data collection workflows, contingent workforce models, and large-scale recruitment mechanics.
- Demonstrated ability to operate at both strategic and execution levels from boardroom discussions to on-the-ground problem solving.
- Ability to thrive in a fast-paced, dynamic environment.
- Strong cross-cultural communication and collaboration skills.
- Excellent stakeholder management, negotiation, and communication skills.
- Advanced proficiency in Excel, PowerPoint, dashboards, and data-driven decision making.
- Fluency in English required; additional languages a plus.
- Willingness to travel within the US as required for onsite program launches and oversight.
Why This Role Matters
This is not a traditional recruitment leadership role. The Director – Data Collections (US) is a business-critical operator, directly influencing Centific’s ability to deliver complex AI programs at scale in one of its most demanding markets. Success in this role directly impacts revenue confidence, client trust, and delivery credibility.
Location: Redmond, WA
Employment Type: Full-Time
Benefits:
- Comprehensive healthcare, dental, and vision coverage
- 401k plan
- Paid time off (PTO)
- And more!
Company Overview:
Centific is a frontier AI data foundry that curates diverse, high-quality data, using our purpose-built technology platforms to empower the Magnificent Seven and our enterprise clients with safe, scalable AI deployment. Our team includes more than 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We harness the power of an integrated solution ecosystem—comprising industry-leading partnerships and 1.8 million vertical domain experts in more than 230 markets—to create contextual, multilingual, pre-trained datasets; fine-tuned, industry-specific LLMs; and RAG pipelines supported by vector databases. Our zero-distance innovation™ solutions for GenAI can reduce GenAI costs by up to 80% and bring solutions to market 50% faster.
Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in GenAI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by deploying GenAI at scale, helping to ensure they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets.
Learn more about us at .
Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Our client, a privately held consumer goods corporation, is seeking to hire a Corporate Counsel level for their expanding in-house legal team. Qualified candidates 3+ years of experience with general corporate, commercial agreements, and compliance (preferred).
The hired attorney will be heavily involved in the company’s compliance programs. They will also assist in handling privacy, data protection, and/or information risk management matters. Experience can be garnered in either an in-house or law firm setting.
This is an exceptional opportunity to join a long-established Atlanta based organization with a track record of growth. Nimble and tight-knit legal team with very little attrition and plenty of opportunities for advancement. Flex work schedule offered for local candidates – fully remote candidates will also be considered. To express interest in this position, please contact
Now Hiring! Director of Business Operations.
Job type: Exempt/Full-Time.
Salary: $125k-$165k.
Location: Miami, FL, with travel required up to 50%.
Who Are We? Rocket Youth
Rocket Youth owns and operates a growing portfolio of youth sports, enrichment, and after-school businesses across the United States. Our platform is intentionally multi-brand and multi-location, with each business maintaining its unique identity and local market focus.
We are highly acquisitive, completing approximately 10–15 acquisitions per year. Most of our companies are founder-led, with experienced local operators managing day-to-day operations.
Rocket Youth provides operational leadership and support services to improve performance and scale. These services span marketing, CRM, analytics, M&A, and De Novo expansion, accounting, finance, HR, capital, and more.
Summary:
As Director, Business Operations, you will own the performance of a portfolio of recreational businesses, initially focused on gymnastics and swimming schools, with the opportunity to expand into other divisions based on your performance.
You will not manage daily operations at the individual locations. You will set direction, diagnose issues, drive execution through local leaders, and be accountable for results.
You will have authority to make changes, but that authority should be used with judgment, because many of our local operators are founders and partners in their respective businesses – a core tenet of our partnership model.
What's in it for you?
- Competitive salary.
- Remote may be considered.
- 401(k).
- Health, dental, and vision insurance.
- Life and disability insurance.
- Employee discounts.
- PTO and more.
What You'll Do:
Portfolio Oversight
- Manage an initial portfolio of ~5 businesses, scaling to 10–15 in steady state.
- Oversee a mix of single- and multi-location operators with varying systems and maturity levels.
Own Business Performance
- Hold full P&L responsibility across your portfolio.
- Set strategic priorities and roadmap (locally and portfolio-wide).
- Identify underperformance and business risks early and take corrective action.
- Run monthly operating reviews with partners and the executive team.
Grow Enrollment & Revenue
- Increase enrollment volume without compromising safety or customer experience.
- Improve class utilization and schedule efficiency.
- Own pricing and promotional strategy.
- Introduce new programs, formats, and SKUs as appropriate.
- Lead new location launches from planning through post-opening performance.
- Partner weekly with marketing to ensure effective execution.
Improve Lead Conversion
- Increase speed-to-lead and follow-up discipline.
- Improve lead → trial → enrollment conversion.
- Strengthen local sales processes and accountability.
- Ensure marketing demand converts into enrollments.
Reduce Churn & Increase Lifetime Value
- Identify root causes of customer attrition.
- Improve onboarding and early engagement.
- Implement retention and "save" strategies.
- Reactivate churned customers.
- Cross-sell additional programs.
Labor & Organizational Effectiveness
- Redesign org structures when needed.
- Clarify roles across coaches, admin, and leadership.
- Align staffing with schedules and enrollment demand.
- Improve labor productivity without compromising culture or safety.
- Hire, replace, or upgrade local leadership when necessary.
Lead Turnarounds
- Diagnose root causes of underperformance (leadership, pricing, funnel, labor, etc.).
- Develop and execute turnaround plans.
- Drive execution through local leaders.
- Step in decisively when needed, without assuming daily operations.
Integration, Safety & Corporate Interface
- Support M&A integration of newly acquired businesses.
- Implement HQ systems and processes across portfolio (e.g., UKG, Ramp, GHL).
- Enforce safety standards and compliance.
- Serve as primary liaison between operators and HQ.
- Manage vendor, landlord, and CMS provider relationships.
- Standardize and improve CMS usage.
Performance Metrics
- Enrollment Growth.
- Revenue Growth.
- EBITDA Growth.
- Lead Conversion.
- Retention & Churn.
- Reactivation.
- Class Utilization & Schedule Efficiency.
- Labor Productivity.
- Requirements:
Experience
- Experience leading multi-unit, brick-and-mortar businesses.
- Preferred: Experience operating gymnastics businesses.
- Alternatively: Experience running service-based, youth/family-oriented retail, sports, education, or entertainment businesses.
- Experience with membership, subscription, or class-based business models preferred.
- Demonstrated history of driving growth through volume (not just pricing).
- Experience operating in SMB environments with imperfect systems.
Work Environment Expectations
- Comfortable working with founder-led businesses and strong personalities.
- Ability to operate in non-standardized systems.
- Willingness to support peak demand periods (after school, evenings, weekends).
- Commitment to safety and customer experience as non-negotiables.
- Execution-focused mindset.
- Skills & Knowledge
Business & Financial Acumen
- Strong P&L ownership and operational management.
- Understanding of enrollment-driven and capacity-constrained business models.
- Knowledge of pricing strategy, promotional planning, and revenue optimization.
- Labor planning and productivity optimization.
Leadership & Execution
- High emotional intelligence (EQ).
- Strong judgment and bias for action.
- Ability to influence and overcome strong opinions.
- Skilled at driving results through others (not acting as an external advisor).
- Comfortably making firm decisions when necessary.
Operational & Systems Knowledge
- Experience with non-standardized or developing systems.
- Familiarity with CMS platforms and operational software.
- Ability to improve processes and drive standardization.
- Strong turnaround and change-management capability.
RY is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
At MAS Medical Staffing, we help nurses and other healthcare professionals find jobs and help healthcare facilities provide excellent care to patients who need it most. We're one of the top tech-enabled medical staffing firms in the country, and we want you to be part of our team!
The Role:
We are looking for a growth-focused individual with a strong sales drive, entrepreneurial spirit and a passion for connecting healthcare workers to their next world-class opportunity. The Nurse Recruiter serves as the primary point of contact for MAS travel caregivers and is responsible for maintaining and growing MAS’s pool of active and credentialed caregivers available for placement. This Recruiter will source and identify new candidates and oversee caregivers on travel contracts, while maximizing caregiver retention, utilization, profitability, and the caregiver experience, in a way that demonstrates the values of MAS Medical Staffing. This individual will work with the broader Nurse Success & Client Success teams to create a seamless, optimized experience for our caregivers.
Additionally, the Nurse Recruiter will become a subject matter expert in sourcing, placement, and caregiver management. This individual is responsible for facilitating the opportunity identification process and closing placements quickly and effectively.
This is an entry-level role that includes a starting base salary and commission plan, with the opportunity to “climb” in both salary and commission levels as caregiver placements increase.
As a Nurse Recruiter, you will:
- Proactively engage with caregivers in the constantly evolving market to access new job search opportunities and ensure all viable caregivers are engaged on a regular basis
- Establish and build strong working relationships with caregivers by maintaining a caregiver-focused, nurse-first approach to build trust with caregivers while minimizing caregiver attrition.
- Manage day-to-day caregiver communication and ongoing relationships to facilitate travel contract extensions or re-hire contract opportunities; maintain records of communication in ATS.
- Assess caregiver qualifications for potential assignments and prepare submission materials.
- Develop a thorough understanding of caregivers’ needs to effectively position them for success, while positively influencing them to accept the right roles.
- Partner with Client Success and Business Development teams to place caregivers into travel contracts.
- Maintain required number of monthly billing caregivers.
- Solicit and manage personal caregiver referrals.
- Maintain values consistent with MAS and meet performance expectations.
- Other duties as needed or assigned.
In this position, you must have:
- An entrepreneurial attitude and daily commitment to driving growth.
- Capacity and willingness to learn the intricacies of multiple healthcare verticals.
- A service mentality paired with a competitive drive for new sales growth.
- Proven ability to consistently and positively contribute in a fast-paced environment.
- A high school degree or equivalent.
- In this position, we prefer that you have:
- 0-2 years of experience in roles focused on relationship management, sales, or professional recruiting.
- Bachelor's degree.
- Experience using an applicant tracking system (ATS) and candidate workflow is nice to have.
- Ability to analyze contract opportunities relative to the positions and their geographical locations (preferred) for your caregivers.
Characteristics for success:
- Personal initiative and self-starter tendencies; Growth-oriented mentality
- Excellent customer service and phone etiquette skills; excellent listening ability.
- Ability to influence others.
- Creative thinking and problem-solving aptitude.
- Strong written and oral communication skills through virtual, phone, and in-person presentations or meetings.
- Strong organization skills and ability to manage priorities.
- Highly professional with both internal staff and customers/candidates.
- Ability to work independently as well as in a team.
- Strong drive to create activity and achieve financial rewards.
Location:
The Nurse Recruiter is a hybrid position located in Manchester, NH with the expectation of being in the office four days a week. As certain performance expectations are met, in-office expectations may decrease.
Why You’ll Love Working at MAS:
The MAS Medical Staffing team is a collection of highly performing and highly engaged team members. We’re proud of our culture, benefits, and commitment to work-life balance, including:
- Excellent employee benefits, including health & dental insurance, 401k with company match, and unlimited Paid Time Off
- A modern, brick and timber loft headquarters office in Manchester, New Hampshire.
- Opportunities to engage with fellow MAS employees through Culture, Service, and Learning & Development committees
- The opportunity to work for a growing company in a critical and fast-paced sector within healthcare
As a Temporary Trainer/ Team Lead Hybrid working remotely in US, you’ll be a part of bringing humanity to business.
#experienceTTEC Our employees have spoken.
Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all! What You’ll be doing as a Trainer/Team Lead Hybrid As a Trainer, you will be conducting training classes with new hires.
Ensuring that they are properly prepared for the production environment by introducing protocols, inspiring performance, and guiding the agents to into their new career with TTEC.
Providing the best possible training environment for our new hires will be imperative and an essential part of your success as a leader, as our goal is for this team to remain with you as your transition into a Team Lead on the production floor.
As a Team Lead, you will supervise the daily activities of a group of call center associates by providing mentoring, coaching and guidance.
Other responsibilities include working with associates to address employee relations issues, coordinating all associate activity related to training, development, and performance.
We’re looking for a Trainer/Team Lead Hybrid to welcome and excite new hires as they start their new careers.
During a Typical Day In this position, it will be your responsibility to engage and develop each member of your team so that they can achieve their full potential.
You'll also be directly accountable for associate attrition and employee satisfaction.
Plus, you'll be responsible for monitoring absence and attendance for your team.
You'll be expected to manage to operational protocol by keeping management apprised to real-time situations and be responsible for frequently taking escalated or complex calls from customers and you'll be expected to adhere to all company policies and procedures.
You'll also be responsible for partnering with the Quality department to ensure the achievement of company and client quality goals, training agents on new or revised information relating to the services, products, or processes of the project.
What You Bring to the Role Experience training adult learners in a classroom setting Experience leading a group of 15 or more Engage and support your team in making sure they have the proper tools and systems to accomplish day-to-day task Mentor and inspire others Computer experience with MS Office, customer relationship management applications, and learning management systems.
Have an active Resident State Health Insurance License Compensation and Benefits The anticipated range for individuals expressing interest in this position is $19/hr.
Visit for more information TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams.
We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work.
As a global company, we know diversity is our strength.
It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Remote working/work at home options are available for this role.
Job Title / Role: Program Manager
Key Skills: Business Growth, Optimize Profitability, Maximize Customer Satisfaction.
Experience: 15+
Location: Windsor, CT
Shift: General.
Mode: On-Site.
We at Coforge are seeking “Program Manager” with the following skill set:
- The Program Manager is responsible for developing and managing strategic client relationships to drive business growth, optimize profitability, maximize customer satisfaction, and reduce attrition.
- This role requires a proactive leader who can balance commercial objectives with operational excellence.
Key Responsibilities:
- Own end-to-end client engagements to meet and exceed revenue and margin targets through strategic planning and relationship management.
- Analyse performance metrics and implement initiatives to improve financial outcomes and profitability.
- Lead the delivery of exceptional customer service experiences, ensuring high CSAT scores through ongoing engagement, feedback loops, and actionable insights.
- Regularly monitor customer satisfaction scores and implement corrective actions to enhance client loyalty and retention.
- Track and minimize customer attrition by identifying root causes, proactively addressing client concerns, and deploying retention strategies.
- Present quarterly business reviews to internal stakeholders and clients focused on key KPIs: revenue, margin, CSAT, and attrition.
- Collaborate with cross-functional teams (Sales, Operations, and Product) to deliver solutions aligned with client needs and business goals.
- Required Skills and Competencies Proven track record of consistently delivering and growing client revenue streams.
- Strong financial acumen with experience managing profit margins in client-facing operations.
- Expertise in customer satisfaction measurement and improvement, including CSAT implementation and analysis.
- Demonstrated ability to reduce attrition through engagement strategies and retention planning.
- Excellent communication, negotiation, and relationship-building skills.
- Analytical mindset with a data-driven approach to decision-making and continuous improvement.
- Seniority Level
- Director
- Industry
- IT Services and IT Consulting
- Medical Equipment Manufacturing
- Employment Type
- Full-time
- Job Functions
- Project Management
- Skills
- Global Account Development
- Service Delivery
- Global Delivery
- Client Services
- Project Delivery
- Customer Engagement
- Customer Satisfaction (CSAT)
- Stakeholder Engagement
- Client Relations
- Account Management
Overview
The Human Resources Manager will be responsible for providing comprehensive HR services to the North American and Canadian business groups. The HR Manager will have both administrative and strategic responsibilities managing employee relations and partnering with department managers on regulatory compliance, employee development and performance. They will also partner with other HR team members on long-term projects and provide support to the Global HR Leader. This position requires working onsite four days per week, with one remote day. The role will report to the Senior Human Resources Manager.
Essential Functions
- Support production, factory and corporate staff; coordinate, schedule and track temporary production staff as primary agency contact
- Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements
- Respond to team member inquiries pertaining to company policies, PTO and other HR-related matters
- Recommend and develop employee relations practices to foster positive employer-employee relations; conduct investigations as needed; ensure investigations are properly documented and reviewed with legal counsel
- Meet with department managers regularly to proactively discuss department planning, employee development, performance, etc.
- Assist in the coordination of staffing and recruitment processes for assigned business groups
- Manage the performance evaluation and salary increase process for assigned business groups; work with managers to ensure fairness and consistency
- Provide translation services for the team
- Maintain the organizational structure by working with managers to:
- Update job requirements and job descriptions for all positions according to HR objectives
- Market price positions and review for internal / external equity
- Propose salary / pay adjustment recommendations
- Prepare salary / promotional increase letters
- Conduct and analyze exit interviews/attrition trends and make actionable recommendations based on data
- Run reports and conduct analyses in support of business decisions; leverage the custom reporting function in ADP
- Work with other functions both within (e.g., payroll, benefits) and outside of HR (e.g., finance, legal) to support business initiatives
- Create Standard Operating Procedures for the HR department
- Assist EHS and Facilities Manager and Sustainability department with audit requests and certification requests
- Lead new hire orientation
- Process new hires and all other updates in ADP as needed
- Act as back up for HR Assistant with onboarding of new hires
- Process employment verifications as needed
- Maintain employee files as needed
- All other responsibilities and projects as needed
Qualification
- Bilingual in Spanish/English required
- Bachelor’s degree in applicable field equivalent experience
- Minimum of 3-5 years of HR experience
- Ability to prioritize multiple projects and complete them independently with minimal assistance
- Strong attention to detail
- Interest and curiosity about learning all aspects of the business
- Strong organizational and interpersonal skills
- Strong communication skills, both written and verbal; ability to communicate effectively and professionally with all levels of the organization
- Must be able to multi-task; good time management skills
- Strong follow-up skills
- Excellent problem-solving skills; ability to think/plan ahead and consider possible outcomes
- Ability to present to all levels of the organization
- Must be able to work 8:00am – 5:00pm M-F and additional hours when needed
COMPUTER SKILLS:
- Proficiency in Word, Excel, PowerPoint and Outlook
- ADP Workforce Now experience is a plus
- iCIMS experience a plus
WHAT WE OFFER:
- Competitive base
- Medical Benefits (Medical, Dental, Vision)
- HSA, FSA, Commuter Benefits
- Medical Discounts
- Ancillary Benefits
- Accident, Critical Illness, Hospital Insurance
- Voluntary, Spouse, and Child Life Insurance
- Pet Insurance
- Employee Discount Programs
- 401k matching
- Paid time off (including 15 PTO days and 11 holidays)
Salary Range: $77,251 - $112,679.50
Please note that the salary information is a general guideline. Humanscale considers other factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market location and business considerations when extending an offer.
Company Overview
Humanscale is the premier designer and manufacturer of ergonomic products that improve health and comfort at work. We have a focus on sustainability with 70% of our products currently certified as having a Net Positive impact on the environment. Our award-winning office products – seating, sit/stand desks, technology support and lighting – have led the industry in performance and simplicity for over 40 years.
Humanscale is an Equal Opportunity Employer (Disabled/Veteran)
Scam Notice: Please be aware that there are individuals and organizations that may attempt to scam job seekers by offering fraudulent employment opportunities in the name of Humanscale. These scams may involve fake job postings, unsolicited emails, or messages claiming to be from our recruiters or hiring managers. Humanscale will never ask for any personal account information, such credit card details or bank account numbers, during the recruitment process.
We are looking for a Sales Executive / Account Manager who has a Chemical/Chemistry background who has worked in or sold into the Pulp & Paper Manufacturing sector.
Position Summary
The Sales Executive key responsibilities include overseeing and maintaining the relationship with the account to ensure customer satisfaction and address any issues that arise. The role involves developing and implementing sales strategies to increase revenue, preparing regular sales reports and forecasts to track performance, and informing strategic decisions. Providing exceptional customer service by responding promptly to inquiries and resolving any concerns is also a crucial part of the job.
Key Outcomes
- Managing the relationship with the customer that prevents attrition.
- Actions: Business reviews, service reports (customer requested subjects and frequency), customer entertainment (lunch, dinner, teams building exercises), providing savings projects, responding to service calls as needed, data mining for issues as requested
- Sales Executives should bring savings projects to the customer to help improve their process (>10% of sales each year).
- Actions: proposing chemical and/or digital solutions to lower customers’ costs, identifying process changes and assisting customers with implementation, optimizing applications or process variables/controls
- Sales Executive should reach annual sales targets by increasing volumes or obtaining new applications
- Actions: commercializing new applications, increasing volumes of existing applications to improve customer performance, working with sales manager to identify target applications.
- Servicing the account in a manner that keeps the customer happy.
- Actions: writing service reports, application testing and monitoring, business review with customer, process and application troubleshooting, responding to service calls, maintaining equipment
Competencies Needed for Success
- Drives Engagement - Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
- Ensures Accountability - Holding self and others accountable to meet commitments.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
- Develop Talent - Developing people to meet both their career goals and the organization's goals.
Minimum Requirements to Apply
- Bachelor's degree (BA/BS)- Chemical Engineering, Chemistry or Paper science preferred
- Proven sales record and/or years related experience and/or training.
- Successful selling record, preferably in chemical sales. Specific training in pulp and paper science is desirable.
- Demonstrated understanding of business/finance and terminology desirable.
- Possess a valid Driver's License and acceptable Motor Vehicle Record.
Preferred Qualifications
- Talent development
- Facilitation/training skills
- Metrics/data analytics
- communication training
- Software Engineering Location: Onsite Expectations from this role: Act creatively to develop applications by selecting appropriate technical options, optimizing application development, maintenance, and performance by employing design patterns and reusing proven solutions.
Assist the Project Manager in day-to-day project execution and account for others' developmental activities.
Key Responsibilities: Interpret application, feature, and component designs to develop them in accordance with specifications.
Code, debug, test, document, and communicate product, component, and feature development stages.
Validate results with user representatives, integrating and commissioning the overall solution.
Select and create appropriate technical options for development, such as reusing, improving, or reconfiguring existing components while creating solutions for new contexts.
Optimize efficiency, cost, and quality.
Influence and improve customer satisfaction and employee engagement within project teams.
Set FAST goals for self and team.
Performance Measures: Adherence to engineering process and standards (coding standards).
Adherence to project schedule/timelines.
Number of technical issues uncovered during project execution.
Number of defects in the code and post-delivery.
Number of non-compliance issues.
Percent of voluntary attrition.
On-time completion of mandatory compliance trainings.
Performance Areas: Code: Define coding standards, templates, and checklists; Review code for team and peers.
Documentation: Create/review templates, checklists, guidelines, standards for design/process/development.
Configure: Define and govern configuration management plan; Ensure compliance from the team.
Test: Review/Create unit test cases, scenarios, and execution; Provide clarifications to the testing team.
Domain Relevance: Advise software developers on design and development of features and components; Learn more about the customer domain.
Manage Project: Support Project Manager with inputs for projects; Manage delivery of modules and complex user stories.
Manage Defects: Perform defect RCA and mitigation; Identify defect trends and take proactive measures to improve quality.
Estimate: Create and provide input for effort and size estimation and plan resources for projects.
Manage Knowledge: Consume and contribute to project-related documents, share point, libraries, and client universities.
Release: Execute and monitor release process.
Design: Contribute to creation of design/architecture for applications, features, business components, and data models.
Interface with Customer: Clarify requirements and provide guidance to the Development Team; Conduct product demos.
Manage Team: Set FAST goals and provide feedback; Ensure team members are upskilled and engaged in the project.
Certifications: Obtain relevant domain and technology certifications.
Primary Skills: Salesforce Cloud, SalesForce CRM road mapping, SF Health cloud, Designing SF Solutions Optional: Apex / VisualForce Top 3 skills: Salesforce Cloud, SalesForce CRM road mapping, SF Health cloud, Designing SF Solutions Most desired skill: Consulting SF
