Technical Support Examples Pdf Jobs in Usa

• Lead operational strategy for digital transformation within the Operations Center of Excellence.
• Develop, implement, and maintain standardized operating procedures for all in‑store digital channels.
• Build and manage digital roadmaps aligned with business and operational objectives.
• Ensure consistency and efficiency in restaurant-level digital execution.
• Partner cross-functionally to ensure alignment on strategy, launch plans, and sustained performance.
  
  

• Oversee successful implementation of digital solutions focused on improving in‑store operations.
• Create and deliver training, communications, and support materials for field adoption.
• Ensure new tools integrate seamlessly into existing workflows.
• Monitor and adjust deployment strategies to maximize performance.
  
  

• Leverage data insights to evaluate and improve customer experience across digital channels.
• Identify operational friction points and implement improvements.
• Collaborate with cross-functional partners to optimize digital touchpoints.
  
  

• Lead strategic projects ensuring scope, timelines, and budgets are met.
• Own operational pilot program lifecycle: development, KPI tracking, evaluation, and enhancement.
• Identify opportunities for innovation and continuous improvement.
  
  

• Contribute to the Operations Standards Manual.
• Lead development and enhancement of Operations technical tools.
• Maintain expertise on all Operations platforms used by field teams.
• Gather business requirements and translate them into technical specifications.
• Partner with IT on development, prototyping, testing, and rollout.
  
  

• Provide clear updates on project progress.
• Present updates across advisory councils including OAC, TAC, and MAC.
• Share updates during webinars and Operations Leadership meetings.
  
  

• Bachelor’s degree in business, communications, or related field (or equivalent combination of education and work experience).
• Minimum 7+ years of food service or retail operations project management experience.
• Proven ability to independently lead strategic initiatives.
• Experience managing employees such as analysts or coordinators.
• Strong leadership, communication, and analytical skills.
• Experience in franchisor/QSR multi-unit operations preferred.
• High technical aptitude and proficiency in Microsoft Office and Smartsheet.
• Ability to thrive in a fast-paced environment.
  
  

• Experience with QSR multi-unit franchise operations.
• Project management certification.
  
  

We are seeking an experienced HVAC Tech Support Specialist to provide high-level technical support for commercial HVAC equipment and systems. This role serves as the primary contact for contractor customers needing installation guidance, troubleshooting assistance, and service support.

If you have strong HVAC systems knowledge, enjoy problem-solving, and like working directly with contractors and internal teams, this is an excellent opportunity to move into a technical support-focused position.

Key Responsibilities

• Serve as the primary contact for field support and troubleshooting of HVAC equipment
• Provide installation and service guidance to contractor customers
• Support the sales team with technical service-related needs
• Assist with control sequences and cross-manufacturer system integration
• Communicate proactively regarding delays, technical challenges, or customer concerns
• Maintain professional and responsive communication with customers and internal teams

Qualifications

• High School Diploma or GED required
• 2-year HVAC degree preferred
• 5+ years of hands-on HVAC systems experience required
• Temperature Control Systems or Building Automation background preferred
• Strong troubleshooting and diagnostic skills
• Ability to develop and interpret control sequences
• Excellent written and verbal communication skills
• Proficient in Microsoft Outlook, Excel, and Word
• Strong organizational and multitasking abilities

Work Environment & Physical Requirements

• Office-based role with regular computer use
• Ability to sit for extended periods
• Occasional lifting up to 25 lbs
• Standard weekday schedule (Monday–Friday)

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Tri-County Steel, Inc. (TCS) is Service Disable Veteran Owned Small Business (SDVOSB) located in Bedford, Indiana. As a defense contractor supporting NSWC Crane for over 15 years, TCS offers a wide variety of logistics, programmatic, and engineering support services. We need an experienced Technician with a background in maintenance that ready to join a fast-paced and exciting work environment. We invite resumes from all interested parties.

Primary Purpose

This position will provide technical support at our East Gate Business & Technology Center location in Bedford, IN, with responsibility for performing maintenance, installation, fabrication, test and evaluation, sustainment, and troubleshooting support on military wheeled vehicles.

Essential Functions

• Knowledge of military wheeled vehicle maintenance processes, policies, culture, operation, and training.
• Electronic systems installation and/or maintenance on military systems.
• Knowledge of parts, materials and processes related to electrical and mechanical components.
• Ability to read, understand, and interpret engineering drawings and specifications (e.g., blueprint/schematic reading, specification, change, design).
• Ability to read and interpret technical manuals, handbooks, sketches, and block diagrams.
• Assist engineers with mechanical design and maintenance tasks.
• Install and perform diagnostic tests on mechanical systems.
• Develop and implement mechanical maintenance plans to prevent costly equipment breakdowns.
• Troubleshoot mechanical malfunctions and breakdowns, as well as performing repairs.
• Document processes and maintain mechanical service records.
• Must be able to perform quality repairs in a timely manner.
• Maintain serialized parts inventory.
• Ability to perform all duties while scrupulously adhering to all prescribed safety protocols.
• Experience in the following areas: troubleshooting, repair, maintenance, installation and checkout procedures.
• Ability to understand and comply with required QA/QC standards.
• Must have an understanding of system troubleshooting and root cause identification, with the ability to reference technical and commercial manuals in order to identify and assist with issue resolution.

Experience And Skills

• High School diploma required. Technical school diploma or prior military experience preferred.
• 5+ years’ experience in an environment where troubleshooting, repair and testing of electromechanical systems and components is the primary focus is preferred.
• Ability to hold and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
• Ability to effectively use Microsoft Office (Word, PowerPoint, Excel, Access, and Outlook).
• Excellent interpersonal communication and organizational skills to work with clients, team members, and management staff, including both DoD civilian, uniformed military, and contractor personnel

Desired Qualifications

• Training / experience working on Marine Corp vehicles.
• Flexibility to cope with dynamic high-pressure environments and short-fused or rapidly changing deadlines and prioritization.
• Must be available for a flexible work schedule, available for extended or weekend hours sometimes on short notice to include holidays as needed.
• Ability to effectively work both independently and as a collaborative team member
• Analytical problem solver with a high attention to detail
• Must be organized and process oriented
• Position will require CONUS travel.
• Must have a valid driver's license.

Benefits

• Life, health, dental, vision, short-term disability (STD), and long-term disability (LTD) for eligible employees and family members
• 401(K) Plan
• 11 paid holidays
• Paid time off (PTO)
• Competitive salaries

We are seeking Site Access & Compliance Support Representative to provide on-site workforce support at a mission-critical data center construction project in Saline, MI. This is a Level 1 field role focused on daily site operations, access management, compliance checks, and first-line technical troubleshooting.

Technicians will assist workers and subcontractors with site entry, credentialing, and onboarding while ensuring compliance requirements are met. This role requires a strong customer service mindset, attention to detail, and the ability to follow structured procedures in a fast-paced environment.

Key Responsibilities

Access Control & Compliance

• Monitor gates, turnstiles, and access points to ensure only authorized personnel enter.
• Verify worker credentials, badges, and compliance documentation.
• Issue and manage temporary badges and visitor passes.
• Report irregularities or noncompliance to site supervisors.

Worker Onboarding & Assistance

• Guide workers and subcontractors through the digital onboarding process.
• Assist with account setup, documentation upload, and system login.
• Provide clear instructions on mobile check-ins, digital badges, and QR codes.
• Support multilingual onboarding as needed (tools/resources provided).

First-Line Technical Support

• Serve as the first point of contact for access or credentialing issues.
• Troubleshoot basic technical problems (e.g., badge not scanning, login errors).
• Escalate more complex issues to centralized support following standard procedures.
• Maintain accurate records of support requests and resolutions.

Customer Service & Communication

• Deliver professional, courteous assistance to workers and site staff.
• Communicate clearly and calmly when resolving issues.
• Relay feedback to supervisors to support process improvements.

Performance Expectations

• Ensure smooth and timely worker access.
• Minimize delays by resolving issues efficiently.
• Maintain accuracy in compliance and credential checks.
• Provide a consistently positive support experience on site.

Key Qualifications

• High school diploma or equivalent (some college or technical training preferred).
• Prior experience in field support, help desk, IT support, or site operations is a plus.
• Basic technical troubleshooting skills (hardware/software).
• Strong attention to detail and ability to follow structured protocols.
• Excellent communication and interpersonal skills.
• Ability to stand/walk for extended periods and work outdoors at site access points.

Job Title: Desktop Engineer / Deskside Support

Location: Prosper, TX

Job Type: Contract-to-Hire

Schedule: Monday–Friday, 8:00 AM – 5:00 PM

Position Summary:

Our client is seeking experienced Desktop Engineers to provide deskside support in an enterprise environment. This role is ideal for candidates with deep knowledge of Windows operating systems and strong troubleshooting abilities, especially with the Windows registry and client-side networking. The ideal candidate is not just a user of Windows, but someone who understands how it works beneath the surface.

Key Responsibilities:

• Provide deskside technical support for Windows OS and various hardware components
• Troubleshoot and support issues involving laptops, desktops, thin clients, badge readers, signature pads, document scanners, webcams, speakers, and microphones
• Perform installations, uninstalls, and imaging (no image creation required)
• Troubleshoot client-side networking and registry-level issues
• Deliver timely and professional technical support directly at users’ desks
• Document and escalate support issues as needed

Required Qualifications:

• Minimum of 3 years of Deskside/Desktop Support experience in an enterprise environment
• High school diploma or equivalent
• Strong understanding of Windows OS and registry-level troubleshooting
• Solid linear troubleshooting skills and client-side network support experience
• Excellent communication skills for interacting with both technical and non-technical users

Preferred Qualifications:

• Prior experience in a medical or government environment

Additional Details:

• This is a contract-to-hire role
• No driving is required while on contract, but 3 years of driving history is preferred for conversion

Job Title: Support Engineer

Location: Seattle, WA / Bothell, WA (On-site)

Job Type: Full-time

About Us:

Cinnamon is a forward-thinking healthcare technology company focused on empowering patient advocates through innovative solutions. By automating critical processes, we help healthcare organizations secure financial assistance for their patients efficiently and securely. Our mission is to improve healthcare accessibility while maintaining the highest standards of data integrity, compliance, and customer trust.

Role Summary:

We are seeking a skilled Support Engineer to lead technical support efforts for healthcare customers and internal Cinnamon users. This role partners closely with engineering, product, implementation, clinical operations, and security teams to resolve complex issues, improve system reliability, and deliver a high-quality user experience across the platform. You will handle escalations, guide support processes, and contribute to a strong operational and security posture. The ideal candidate excels at cross-functional troubleshooting, clear communication, and customer empathy.

Key Responsibilities:

• Own customer support issues end to end and ensure timely, accurate resolutions
• Support customer onboarding by validating configuration, reviewing workflows, and preparing customers for go-live
• Deliver advanced training and create materials that help clinical and administrative teams adopt the platform effectively
• Serve as the escalation point for Jira Service queues and guide triage and prioritization
• Provide advanced support to internal users across authentication, access, feature flagging, analytics, logging, VPN, GitHub, password management, and productivity tools
• Investigate and resolve issues across GCP services, , Auth0 flows, LaunchDarkly configuration, Mixpanel events, NordLayer access, GitHub permissions, 1Password access, and related systems
• Maintain and improve documentation in Confluence, including workflow diagrams, runbooks, SOPs, and troubleshooting guides created in Lucidchart
• Perform proactive system monitoring using GCP logs, , uptime indicators, and automated alerts to detect and address issues early
• Reproduce issues, validate fixes, analyze root causes, and collaborate with engineering to improve reliability and data integrity
• Ensure support follows HIPAA-aligned privacy, security, and data handling requirements
• Surface findings from Intruder and SecurityScorecard and track remediation with security and engineering teams
• Identify recurring patterns in support tickets, propose workflow and product improvements, and contribute insights to roadmap discussions
• Mentor junior support engineers and help develop team best practices
• Participate in incident response efforts for issues affecting multiple customers or systems

Required Qualifications:

• 4-6 years of experience providing technical support in a SaaS, healthcare, or cloud-based environment
• Proven experience supporting healthcare customers or healthcare data workflows
• Experience owning escalations and complex troubleshooting efforts in coordination with engineering or product teams
• Proficiency with Jira Service Management for issue triage and workflows analysis
• Experience supporting enterprise SaaS platforms for authentication, identity management, analytics, logging, VPN access, and secure productivity operations
• Hands-on experience with Google Cloud Platform logs, error reports, service metrics, or interactions with Cloud Run and Cloud Functions
• Strong understanding of QA processes, root cause analysis, and cross-environment troubleshooting
• Excellent communication skills with the ability to explain technical issues to non-technical healthcare users
• Strong documentation skills maintaining shared knowledge bases or support playbooks
• Comfort handling workloads involving sensitive healthcare information and security-related tasks

Preferred Qualifications:

• Scripting or automation experience in Python, Bash, or PowerShell
• Familiarity with HL7, X12, FHIR, or common healthcare data exchange patterns
• Experience supporting customers during EHR integrations or workflow onboarding
• Experience with remote support tools such as TeamViewer or AnyDesk
• Experience building documentation or diagrams in Confluence and Lucidchart
• Exposure to security monitoring tools or vulnerability management processes
• Prior mentorship or leadership experience in a support environment

What We Offer:

• A competitive salary and stock options grant
• Holiday schedule according to your country of residence and PTO
• An innovative and high-paced work environment with a flat management hierarchy
• Opportunities for professional growth and advancement in a rapidly scaling company

How to Apply:

Send your resume and a cover letter detailing your relevant experience and interest in the position to We look forward to reviewing your application and exploring how you can help us advance healthcare through innovation and technology!

Join us in transforming healthcare through innovative technology!

Field Service Representative Support FAL Cabin Interior

Locations: Everett, Charleston, San Antonio

Contract Duration: from 01/04/2026-31/12/2026, probably extension

Starting Date: 01/04/2026

Main mission:

-Ensure on-site support for FAL activities of cabin Interior products (Business and First-Class seats) at BOEING factories (Charleston / Everett / San Antonio) to support our customer FAL support manager.

Production activities:

-Plan/check the different flight line activities in accordance with the aircraft availability Schedule

-Follow up the installation activities on the Flight line in cooperation with Boeing/OSS/Customer

-Provide technical support with the appropriate technical documentation and drawings

-Coordinate the progress of open actions between OSS team (On-Site Support) and Customer Cabin Interior.

-Take part in the Flight Line’s work progress meetings together with aircraft manufacturers and Airline.

Sales activities:

-Determine non-conformities accountability with OSS (On Site Support) and BOEING

Logistics activities:

-Express parts needs in the Customer demand System (“Connect”)

-Tracking of parts deliveries required by Flightline, in relation to Customer homebase for providing and shipping parts.

-Validate the shipping priorities based on the Flightline requirement, including AOGs.

-Follow up the delivery lead times and ensure proper communication with OSS for installation, and BOEING for reporting.

-Follow up the activities and release KPI

-Support Aircraft delivery by supporting commitment letter activities in relation with Customer homebase

Quality Assurance Activities:

-Carry-out the continuous improvement of Customer Cabin Interior Products via Product feedback analysis and participation to the product improvement Committee (once a week),

-Ensure the availability of the technical documentation for the OSS,

-Maintain regular internal and external communications (meeting with Customer for FAL activity follow-up once a week)

• 5+ years aerospace experience (FAL, flight line, cabin interiors, or MRO).
• Ability to read and understand engineering drawings and aircraft documentation (IPC, AMM, SB).
• Experience supporting installations with OEMs or Tier‑1 suppliers (Airbus, Boeing).
• Basic knowledge of non‑conformities and quality processes.
• Practical experience in parts ordering, delivery tracking, and AOG priorities.
• Strong communicator, comfortable with cross‑company and multicultural environments.
• Organized, reliable, and able to maintain updated documentation and KPIs.

• Performing entry level IT tasks which includes password resets, basic system configuration troubleshooting, and initial application access or performance analysis.
• Routing incoming incident and service requests to the appropriate support group
• Maintaining accurate and timely records in issues tracking system
• Maintaining service desk knowledgebase support documentation
• Participating in professional development and team improvement initiative
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned.
  
  

• Individual will be expected to analyze end user hardware, operating system and business application issues
• Communicate professionally and effectively with users to understand issues and propose solutions
• Effectively manage service desk workload to meet publishing business SLAs
• Regularly attend team meetings and provide content relating to current project status and knowledge transfer activities
• Must have the ability to address system issues both on and off hours.
  
  

• Minimum of 1-year technical support experience with superior customer service supporting desktops, laptops, mobile devices and related applications within an ITSM service desk system
  
  

• Knowledge of Windows Server environment, Windows desktop, terminal server/thin client deployment, hardware troubleshooting, network security, network administration and phone systems
• Knowledge of Microsoft 365 and Office applications
• Knowledge of Apple IOS and OSX environments
• Experience using an IT Service Desk platform, preferably Service Now.
• Knowledge of network connectivity, protocols and security devices to include VPN troubleshooting
• Ability to be on-call for critical off-hours support
• Experience in the life science or health industry is a plus
  
  

ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.

Why Join Us?

We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.

Company Benefits:

• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional development and growth

Responsibilities include:

Business Systems & CMiC Support

• Provide hands-on support for CMiC users across enterprise and field teams.
• Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
• Manage user accounts, security settings, and system access for CMiC and other business systems.
• Assist with CMiC configurations, module updates, and troubleshooting.
• Ensure data integrity and accuracy within CMiC for reporting and operations.
• Serve as the primary point of contact for CMiC-related issues and escalate when needed.
• Help field teams troubleshoot CMiC mobile and on-site system access issues.
• Support business units in leveraging CMiC for project tracking, cost management, and reporting.
• Assist in testing, updating, and rolling out new CMiC features or system upgrades.
• Work closely with IT, finance, and operations teams to support business system needs.
• Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
• Major incident management and companywide communication.

Training, Onboarding, and Learning Enablement

• Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
• Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
• Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
• Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
• Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
• Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
• Support change management efforts by preparing users for system updates, new functionality, and process improvements.
• Measure training effectiveness and continuously refine content to improve outcomes and adoption.

Qualifications

Education:

• Bachelor’s degree in Information Systems, Business, or a related field.

Experience:

• 2-4 years of experience in business systems support, IT support, or technical training.
• Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
• Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
• Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
• Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
• Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
• Hands-on experience with CMiC highly preferred.
• Experience troubleshooting ERP systems, business applications, and integrations.
• Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
• Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
• Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).

The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF’s commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.

Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.

**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.