Technical Source Jobs in Usa

6,215 positions found — Page 7

Sr. Product Manager-Technical, RDPI-SC - Product and Portfolio Management
✦ New
🏢 Amazon
Salary not disclosed
Austin, TX 1 day ago
We are seeking an experienced Senior Product Manager - Technical to lead the technology roadmap for RDPI Supply Chain, which manages the full lifecycle of technology assets for thousands of global Amazon locations. This role will drive the strategic vision and execution of our multi-year technology transformation initiative, overseeing the development and implementation of AI-powered automation, digital process agents, and integrated supply chain systems that fulfill technology equipment (network infrastructure and end-user devices) for Amazon Worldwide Operations.

The successful candidate will be responsible for a portfolio of major strategic initiatives focused on improving operational efficiency, reducing manual effort, and enhancing delivery performance across our global supply chain operation. This role requires deep technical expertise, strong program management skills, and the ability to drive complex, cross-functional initiatives that span multiple regions and business units.

Key job responsibilities
Strategic Leadership & Roadmap Execution
- Own and drive the multi-year technology roadmap for RDPI Supply Chain, defining product vision and strategy for technology fulfillment automation services
- Partner with engineering, operations, and business stakeholders to prioritize technology investments and balance short-term wins with long-term architectural goals
Program Delivery
- Lead development and implementation of five major strategic initiatives: Automated Demand Program Management System, Technology Fulfillment Digital Process Agents, Simple Integration Service, AI-driven chatbot expansion, and Cost & Asset Explorer
- Drive intelligent automation to monitor and coordinate customer ordering, procurement, build, and logistics processes across all demand streams
Technical Architecture & Innovation

- Collaborate with engineering teams to design and implement layered microservices architecture leveraging AWS cloud-native services, AI/ML capabilities, and Domain-Driven Design principles
- Champion adoption of advanced AI/ML technologies, including Agentic AI systems with autonomous decision-making capabilities
Stakeholder Management & Metrics

- Serve as primary technical liaison between RDPI Supply Chain leadership, engineering teams, and business stakeholders across global operations
- Define and track KPIs for delivery performance, order processing efficiency, inventory optimization, and cost management
- Foster innovation culture while providing technical guidance and mentorship to cross-functional teams

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment.

The benefits that generally apply to regular, full-time employees include:
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you!

At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
Operations Technology Solutions (OTS) is the invisible scaffolding empowering and protecting Amazon's global operations. We delight our customers with flexible, low touch, and cost-efficient IT network, wireless, and end-user devices featuring unparalleled resilience and security. To scale our reach and remove technology barriers for customers, we leverage data, analytics, and automation. We obsess over continuous improvement in our people, process, and technology to enhance customer experience while maintaining stability, security, and speed to market for the largest operations network in the world.- Bachelor's degree
- Experience bridging technical and business teams to collect and refine requirements, prioritize incoming work requests, and ensure all committed work is delivered on time
- Experience in an operational environment developing, fast-prototyping, piloting and launching analytic products
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience in technical product management, program management or engineering
- Experience with concepts such as system architecture, optimization, system dynamics, system analysis, statistical analysis, reliability analysis, and decision making
- Experience providing and effectively communicating strategic and tactical recommendations based on data
- Technical Expertise: As an experienced Product Manager - Technical, you possess a deep, well-rounded technical expertise across a wide range of critical systems and technologies, including operating systems, databases, network infrastructure, virtualization, and cloud computing (AWS). You are fluent in evaluating the capabilities and limitations of these technologies, and can adeptly select the most appropriate solutions to meet specific product requirements.- Experience performing statistical analysis of data using SQL, Excel and other tools
- Experience in building and driving adoption of new tools
- Experience with technologies like Hadoop, Rules based systems and Machine learning

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at , TN, Nashville - 143,7 ,300.00 USD annually
USA, TX, Austin - 151,2 ,600.00 USD annually
Not Specified
Technical Design Manager
Salary not disclosed
New York, NY 2 days ago

Technical Designer (Woven Development + Sweater Production)

Overview

We’re looking for a Apparel Technical Designer to own fit and technical execution from development through production, with clear category responsibility and strong internal leadership.

 

This role partners closely with our overseas production/PD manager while leading the technical process internally with our U.S.-based team.

Key Responsibilities

- Own garment fit and technical accuracy from development through production for woven styles

- Responsible for sweater technical design during the production phase, ensuring specs, fit, and approvals are accurate and consistent through bulk

- Start all tech packs and finalize them for handoff to overseas factories

- Send Techpacks and manage communication directly with factories, ensuring they have all necessary information, updates, and approvals

- Lead fittings, provide clear corrections, and ensure consistency from proto through TOP

- Create and maintain specs, grading, and construction details across all styles

- Partner with the overseas production/PD manager, who manages timelines and delivery, while you ensure all technical and fit information is accurate and complete

- Serve as the internal technical lead, working closely with the creative woven designer and sweater designer to translate design intent into production-ready garments

- Communicate fit comments, construction updates, and technical changes clearly and proactively to overseas partners

Ownership & Expectations

- Responsible for ensuring fit integrity from development through production

- Must be highly organized and able to independently prioritize workload based on style importance, business needs, and timing — without waiting to be directed on what to tackle next

- Own communication flow with factories on all technical and fit matters

- Comfortable balancing hands-on technical work with internal leadership and cross-functional collaboration

- Able to identify issues early and proactively drive resolution

Ideal Profile

- Strong experience in woven and sweater categories

- Confident leading fittings and making independent fit decisions

- Detail-oriented with exceptional follow-through

- Comfortable collaborating across time zones with overseas partners

- Able to learn and adapt quickly to new systems, tools, or software

- Thrives in a lean, entrepreneurial environment where initiative and accountability matter

Not Specified
Technical Marketing Writer
✦ New
Salary not disclosed
Milwaukee, WI 1 day ago

The Role

Caleffi is seeking a detail-oriented Technical Writer to serve as the voice of our product expertise. You will bridge the gap between complex engineering and user-friendly documentation, ensuring our customers—from installers to engineers—have the most accurate and professional technical resources in the industry.

You’ll work closely with our local Product and Marketing teams and our global technical experts at Caleffi S.p.A. to manage the full lifecycle of technical collateral.

Key Responsibilities

  • Author & Editor: Create comprehensive instruction sheets, technical brochures, and submittal data for a premier line of hydronic and plumbing solutions.
  • Global Collaboration: Partner with internal subject matter experts and our Italian headquarters to translate technical specs into polished, North American market-ready content.
  • Quality Control: Act as the final line of defense for technical accuracy, grammar, and brand consistency across all print and digital media.
  • Market Intelligence: Stay ahead of the curve by monitoring competitor technical marketing programs and evolving our online technical tools.

What You’ll Need

  • Industry Expertise: Minimum 4 years of experience in the HVAC, Hydronic, or Plumbing industries.
  • Technical Foundation: A Bachelor’s degree in Engineering, the Sciences, or a related field (MBA is a plus).
  • Software Mastery: Power-user skills in Adobe Creative Suite (InDesign, Illustrator, Photoshop) and Microsoft Office.
  • Precision: A "eagle eye" for detail and the ability to simplify complex mechanical concepts for diverse audiences.

Why Caleffi?

Join a global leader known for quality and innovation. This role offers a flexible hybrid work environment (mix of home and corporate office) and the opportunity to significantly influence how our products are perceived in the marketplace.

Not Specified
Senior Technical Writer
✦ New
Salary not disclosed
Irvine, CA 1 day ago

Senior Technical Writer / Lead (Engineering SME)

Hybrid

Irvine, CA


Role Summary

The Senior Technical Writer / Lead will serve as the primary lead for documentation quality, consistency, and coordination across validation reporting and planning activities. This individual will work closely with Auto OEM engineering teams to synthesize technical inputs into formal reports and plans while helping define future-state templates and documentation standards.

Key Responsibilities

  • Lead preparation and standardization of validation test reports and test plans
  • Convert raw test data and engineering inputs into accurate, structured, and professional technical documentation
  • Collaborate with validation and engineering teams to gather input, clarify requirements, and ensure technical accuracy
  • Establish consistency in document structure, language, terminology, and quality across deliverables
  • Help develop and refine future-state reports and plan templates
  • Create or coordinate technical diagrams, set up illustrations, and procedural content as required
  • Guide supporting writers and minimizing ramp-up time for the extended team
  • Work within Auto OEM systems and workflows, including Jira, Hex, and other internal platforms

Required Qualifications

  • Bachelor’s degree in engineering or a related technical discipline
  • Proven experience in technical writing within engineering, validation, testing, or product development environments
  • Strong ability to interpret engineering discussions, data sets, and validation outputs
  • Experience developing test reports, validation documentation, test plans, procedures, and technical templates
  • Demonstrated ability to lead technical documentation workstreams or coordinate multi-resource delivery
  • Strong communication, documentation, and stakeholder management skills
  • Must be able to work in a hybrid onsite U.S. model

Preferred Qualifications

  • Experience in automotive, EV, systems engineering, or validation environments
  • Familiarity with engineering data, test setups, and documentation workflows in hardware or vehicle programs
  • Experience producing diagrams, process visuals, or setup illustrations as part of technical documentation
Not Specified
Technical Support Specialist I
Salary not disclosed
Westminster, CO 3 days ago
Job Title: Technical Support Specialist I

Duration: 3 months (Poss. of Extension)

Location: Westminster, CO, 80021, Hybrid

Work Schedule: Mon-Fri, 9 AM - 6 PM MT

Job description:

In this role, you will serve as the primary technical bridge between internal teams and external field partners. You ensure every installation meets strict technical standards and is completed on schedule. You will collaborate daily with Partner Project Managers, Sales Engineers, and Tier 2 technicians to troubleshoot real?time issues and guide the successful deployment of surveillance systems.

Key Responsibilities:

Technical Field Support:


  • Act as the primary technical point of contact for field technicians.
  • Primary POC for field technicians; troubleshoot complex issues during installation
  • Troubleshoot complex installation issues in real time.
  • Provide expert guidance during surveillance system deployments.
  • Technical Support: Log calls, identify problems, use scripts/checklists, escalate to Tier 2 as needed

Quality Assurance:


  • Perform detailed technician checkout processes.
  • Ensure installations meet the Scope of Work (SOW) and system integration requirements.

Stakeholder Management:


  • Maintain strong working relationships with customers and installation partners.
  • Provide clear, detailed feedback on technician performance and installation progress.

Documentation:


  • Update internal systems with installation status, troubleshooting steps, and final resolutions.
  • Log calls, identify problems, and walk users through solutions using standard scripts or checklists.
  • Coordinate with Tier 2+ IT resources when escalation is required.
  • Update internal systems with installation status & technical resolutions

Experience Requirements:


  • 1-3 years in a technical support role with growing responsibility.
  • Previous field experience is a major plus.

Technical Skills:


  • Proficiency with Linux, Google Workspace, and ideally Salesforce.
  • Strong background in networking and system integration.
  • Familiarity with surveillance system installation and operation.

Soft Skills:


  • High attention to detail
  • Strong communication with both technical and non?technical stakeholders
  • Ability to work in a fast?paced, troubleshooting?heavy environment
  • Customer?focused mindset
Not Specified
ServiceNow ITSM Pro and ITOM Technical Solution Architect
🏢 Spectraforce Technologies
Salary not disclosed
Jacksonville, FL 2 days ago
Role: ServiceNow ITSM Pro and ITOM Technical Solution Architect

Duration: 6 months with potential for extension/conversion

Location: 100% Remote

ServiceNow ITSM Pro and ITOM Technical Solution Architect

We are seeking a highly skilled and experienced ServiceNow ITSM Pro and ITOM Technical Solution Architect to join our team. The successful candidate will have hands-on experience with ServiceNow ITSM Pro and ITOM platform and will be responsible for designing and implementing the overall architecture and technical solution for our ITSM Pro and ITOM platform.

Credentials: Required

* ServiceNow Certified System Administrator (CSA)

* ServiceNow Certified Implementation Specialist (CIS) - ITSM Pro and ITOM

Nice to have:

* ITIL Foundation Certificate in IT Service Management

* ITIL Intermediate Certificate in Service Design

* ITIL Intermediate Certificate in Service Transition

Required Experience:

5+ years of related work experience or equivalent combination of transferable experience in Technology application design and development

5+ years of work experience designing systems/applications architecture on progressively complex IT projects.

Required Education:

Related Bachelor's degree in an IT related field or relevant work experience

Key Responsibilities:

1. Develop and implement ITSM Pro and ITOM solution architecture, design, and configuration, with hands-on experience in ServiceNow platform

2. Ensure solution meets business needs, is scalable, secure, and cost-effective, with a focus on delivering high-quality solutions

3. Collaborate with stakeholders to gather requirements and define solution scope, with excellent communication and interpersonal skills

4. Design and implement ITSM Pro processes, workflows, and integrations (Incident, Problem, Change, Service Request, etc.), with hands-on experience in ServiceNow ITSM Pro

5. Design and implement ITOM processes, workflows, and integrations (Discovery, Orchestration, Event Management, etc.), with hands-on experience in ServiceNow ITOM

6. Develop and maintain technical documentation, including solution designs and architecture diagrams, with excellent technical writing skills

7. Provide technical guidance and support to junior architects and implementation team members, with a focus on knowledge sharing and team collaboration

8. Ensure solution aligns with ITSM and ITOM best practices and ServiceNow guidelines, with a focus on delivering high-quality solutions

Hands-on Experience:

* 3+ years of hands-on experience with ServiceNow ITSM Pro and ITOM platform

* Experience with ServiceNow configuration and customization

* Experience with ITSM and ITOM processes and best practices (ITIL, etc.)

* Experience with integration with other ServiceNow modules (CMDB, Asset Management, etc.)

* Experience with IT architecture and design principles

* Experience with scripting languages (JavaScript, etc.)

* Experience with data modeling and database design

Technical Expertise:

* ServiceNow ITSM Pro platform (Incident, Problem, Change, Service Request, etc.)

* ServiceNow ITOM platform (Discovery, Orchestration, Event Management, etc.)

* ITSM and ITOM processes and best practices (ITIL, etc.)

* ServiceNow configuration and customization

* Integration with other ServiceNow modules (CMDB, Asset Management, etc.)

* IT architecture and design principles

* Scripting languages (JavaScript, etc.)

* Data modeling and database design

Leadership and Collaboration:

* Serve as a technical advisor and subject matter expert for ITSM Pro and ITOM solutions

* Collaborate with cross-functional teams to resolve technical issues and implement solutions

* Provide technical guidance and mentorship to junior architects and implementation team members

* Facilitate design and implementation of flexible, scalable, and cost-effective solutionsPosition is offered by a no fee agency.
Not Specified
Technical Business Analyst
✦ New
Salary not disclosed
Knoxville, TN 9 hours ago

Now Hiring: Technical Business Analyst (Contract) – Healthcare Technology


At Hire Elevation Resources, we are partnering with a leading healthcare organization on a high-impact scheduling system build initiative—and we’re looking for a Technical Business Analyst who thrives in translating complexity into clarity.


This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build.


What You’ll Do

This role is ideal for someone who goes beyond gathering requirements—you dig into the technical details, identify gaps, and ensure engineers have exactly what they need to build


  • Partner closely with Product Owners and engineering teams to translate business requirements into technical specifications
  • Break down complex concepts into clear, actionable user stories and acceptance criteria
  • Identify gaps in requirements and proactively ask: “What are we missing to make this work?”
  • Create data mappings and data flow diagrams to visualize system interactions
  • Facilitate discussions with stakeholders to ensure alignment across business and technical teams
  • Support Agile ceremonies including backlog grooming, sprint planning, and retrospectives


What We’re Looking For

Strong experience as a Technical Business Analyst or similar role supporting engineering teams

Proven ability to translate functional requirements into technical detail

Hands-on experience with:

  • Data mapping
  • Data flow / process diagrams
  • System integrations
  • Working knowledge of relational databases (tables, relationships, basic querying)
  • Comfortable working directly with software engineers to clarify requirements and close gaps
  • Ability to identify missing information and drive it to resolution independently


What Sets You Apart

  • You are more technical than functional in your approach
  • You don’t just document—you analyze, challenge, and refine
  • You naturally uncover gaps in requirements and data flows
  • You bring clarity through structured thinking and visualizations
  • You are confident engaging with engineers and speaking their language


Environment

  • Agile delivery model with active backlog management
  • Requirements already exist and are being refined within Azure DevOps
  • Strong Product Owner partnership providing direction on areas needing deeper technical detail
  • Focus on building out technical artifacts to support engineering execution


Nice to Have

  • Experience in healthcare systems or scheduling platforms
  • Experience in healthcare environments (not required)
  • Familiarity with tools such as Jira, Azure DevOps, Visio, Lucidchart, or Miro
Not Specified
Salesforce Technical Architect
Salary not disclosed
San Francisco, CA 2 days ago

Salesforce Technical Architect

Location: San Francisco (On-site) (Potential of Hybrid)

Compensation: Up to $350,000 total annual compensation (Base + Bonus/Equity, DOE)

Type: Full-Time


About the Opportunity

We are partnering with a fast-growing SaaS company entering a major greenfield Salesforce implementation. This is a high-impact leadership role where you will architect and build the Salesforce ecosystem from the ground up, owning the technical vision, platform scalability, and long-term enterprise architecture strategy.

This is not a maintenance role. This is a foundational build.


The Role

We are seeking a Salesforce Technical Architect with:

• 10+ years of hands-on Salesforce development experience

• 4+ years in architectural leadership roles

• Proven experience leading large-scale enterprise implementations

• Deep expertise across the full lifecycle: Discovery → Design → Build → Integration → Deployment → Optimization → Ongoing Support

You will serve as the technical authority responsible for designing a scalable, secure, enterprise-grade Salesforce architecture aligned to long-term business growth.


Key Responsibilities

• Lead architecture design for a full greenfield Salesforce implementation

• Define system architecture, integration patterns, data models, and governance frameworks

• Own end-to-end solution design from business discovery through post-go-live optimization

• Lead and mentor a team of developers, admins, and consultants

• Establish best practices across CI/CD, DevOps, code quality, and technical standards

• Design enterprise integrations across internal systems and third-party platforms (API-led, event-driven, middleware, etc.)

• Ensure scalability, security, performance optimization, and technical debt management

• Partner with executive stakeholders to translate business vision into platform strategy


Required Experience

• 10+ years hands-on Salesforce development (Apex, LWC, Visualforce, APIs, Integrations)

• 4+ years in a Salesforce Technical Architect or equivalent leadership role

• Experience leading enterprise-scale implementations (multi-cloud, multi-org, high data volume environments)

• Strong background in Sales Cloud and Service Cloud

• Extensive experience with complex integrations (REST/SOAP APIs, middleware platforms)

• Deep knowledge of data architecture and large data migrations

• Experience implementing DevOps tooling and CI/CD pipelines

• Strong understanding of Salesforce governor limits, platform constraints, and enterprise design patterns

• Demonstrated experience leading technical teams and influencing executive stakeholders


Preferred Qualifications

• Salesforce certifications strongly preferred (Application Architect, System Architect, CTA ideal)

• Experience within high-growth SaaS environments

• Experience building scalable architectures to support rapid headcount and revenue growth

• Strong documentation and solution design presentation skills


What Makes This Role Compelling

• True greenfield ownership – build the architecture correctly from day one

• Executive-level visibility and strategic impact

• High-growth SaaS environment with aggressive expansion plans

• Compensation up to $350,000 annually

• Opportunity to shape the long-term technical roadmap and architecture standards

If you are a deeply technical Salesforce leader who still enjoys being hands-on while driving architectural strategy at scale, this is an opportunity to build something foundational and long-lasting.

Not Specified
Technical Support Apprentice
Salary not disclosed
Greensburg, PA 2 days ago

Summary The Technical Support Apprentice position provides foundational training and hands-on experience in supporting manufacturing technology systems and equipment. Working under the guidance of experienced technical staff, the apprentice will assist in diagnosing, troubleshooting, and resolving issues impacting manufacturing operations. This role focuses on building technical knowledge, problem-solving skills, and communication abilities within a fast-paced industrial environment. Over time, the apprentice will gain the expertise necessary to support advanced manufacturing technologies and transition into a long-term technical career.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum Qualifications

  • High school diploma or equivalent.
  • Basic understanding of computer hardware and software.
  • Strong interest in technology and manufacturing processes.
  • Good communication skills and ability to work collaboratively in a team environment.
  • Willingness to learn and adapt in a fast-paced technical setting.
  • Valid driver's license with a clear driving record

Knowledge, Skills, and Abilities

  • Previous experience or coursework in electronics or mechanical systems.
  • Familiarity with industrial machinery, turbines, generators, or automation systems
  • Basic knowledge of networking concepts and troubleshooting.
  • Experience using diagnostic tools or software.
  • Accuracy – Ability to perform work accurately and thoroughly.
  • Detail Oriented – Ability to pay attention to the details of a project or task.
  • Safety Awareness – Ability to identify and correct conditions that affect employee safety.
  • Working under pressure – ability to complete assigned tasks under stressful situations and adapt to changing assignments on short notice.
  • Accountability – Ability to accept responsibility and account for his/her actions.

Essential Functions

  • Assist in diagnosing and resolving technical issues related to manufacturing equipment and/or software systems.
  • Support the maintenance and repair of hardware components under supervision.
  • Document technical problems and solutions accurately to contribute to knowledge base resources.
  • Collaborate with engineering, production and field services teams to understand operational requirements and technical challenges.
  • Participate in training sessions to build technical expertise and stay updated on new manufacturing technologies.
  • Provide first-level support to manufacturing staff by responding to inquiries and escalating complex issues appropriately.
  • Help monitor system performance and report anomalies to senior technical staff to minimize downtime in critical operations.
  • Operate and preventively maintain company tools, equipment, and vehicles.
  • Follow quality service standards and comply with procedures, rules, and regulations.
  • Work in accordance with all safety regulations
  • Other duties as assigned

Physical Demands

Must be able to stand and walk for much of the day. Ability to lift 5-25 pounds frequently and ability to lift, up to, 50 pounds occasionally.

Work Environment

Is frequently exposed to variable weather conditions. Other conditions may include proximity to forklifts or other heavy machinery and using various tools and hardware. Worker is subject to frequent heavy lifting.

BE SURE TO APPLY ON OUR WEBSITE:

internship
Technical Product Support Specialist
✦ New
Salary not disclosed
Carson, CA 1 day ago

DMF Lighting is a fast-growing leader in the lighting industry, always hard at work engineering what comes next. We have an exciting opportunity in our customer solutions department for a Technical Product Support Specialist.

  • Pay range is $20-35/hr (based on skills/knowledge/experience)
  • Location: onsite in Carson, CA

Job Description:

  • Serve as the first point of contact for technical inquiries via phone, email, live chat, or a ticketing system.
  • Troubleshoot and resolve basic product issues related to installation, configuration, and performance for products such as LED fixtures and lighting control systems.
  • Provide pre- and post-sales technical support to sales teams and end-users.
  • Document customer interactions, troubleshooting steps, and resolutions clearly and accurately within a ticketing system.
  • Escalate complex or unresolved issues to engineering teams and track their progress until resolution.
  • Maintain and update internal knowledge base articles and documentation for common issues and solutions.
  • Identify errors or omissions in customer facing documentation and work with relevant departments to resolve or improve.
  • Stay up-to-date with new product launches, technical specifications, and industry standards by participating in regular training sessions.
  • Assist with other technical and product-related tasks as assigned, such as creating wiring diagrams or conducting customer training.
  • Assist with onsite customer service visits if required.

Requirements:

  • Education: Associate's degree or technical school certification in a related field (e.g., electronics, electrical technology) is preferred.
  • Experience: 1+ years of experience in a customer-facing role, preferably in a technical support, customer service, or inside sales position.
  • Technical knowledge: Basic understanding of electrical systems, LED lighting, and common troubleshooting techniques is highly desirable. Experience with lighting control systems (e.g., DMX, 0-10V, smart home controls) is a plus.
  • Customer service skills: Proven ability to provide excellent service and maintain a positive, patient, and professional attitude, especially during stressful situations.
  • Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
  • Problem-solving: Strong analytical and diagnostic skills with keen attention to detail.

Company Description

DMF Lighting designs and builds industry-leading LED downlighting that sets the standard for flexibility, performance, and quality. Founded over 30 years ago, DMF has grown into a leader in the lighting industry, driven by a passion for innovation and customer service.

Our in-house engineers constantly push the boundaries of lighting, delivering products that combine exceptional performance with beautiful design. At DMF, we believe in a collaborative, forward-thinking culture that empowers our team to bring creative ideas to life and make a lasting impact. If you’re looking for a company where creativity and innovation are part of the DNA, DMF is the place for you.


DMF Lighting is proud to be an Equal Opportunity Employer.

Not Specified
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