Salesforce Jobs in Fl Remote

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

COMPETENCIES:

• Begins to nurture, build and cultivate direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round.
• Meets with individual seniors and groups in their homes, workplaces, houses of worship, senior centers or living communities to share the ChenMed value proposition.
• Start planing, coordinating and executing local events within the community (e.g., information tables, health fairs, doc talks, etc.) to help reach our ideal patients (i.e., medically underserved, Medicare-eligible seniors, age 55 and older).
• Start cultivateing strong relationships with health plan agents, individual insurance agents, social workers, case workers, senior housing managers, senior centers and related community providers to keep ChenMed/JenCare Medical Centers as their top provider choice for senior healthcare when referring patients to a primary care physician.
• Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth.
• Schedules one-on-one sales meetings, referral relationships with Plan agents, independent brokers and the senior community to delivers solutions on immediate customer requests. Manages vendors as related to event planning and negotiating contracts with venues where events are taking place.
• Ensures insurance agents and/or brokers are invited to community events to ensure timely patient assignment to ChenMed/JenCare Medical Centers.
• Learns to use  marketing and sales tools to identify solutions and sell to new customers. Maintains up-to-date client information in designated customer relationship management (CRM) tool (i.e., SalesForce). Utilizes CRM tool to document interactions with clients and ensures effective management of leads.
• Provides monthly activity calendar reflecting community access points and new tabletop venues. Creates penetration plans and initiatives in key target markets and channels.
• Recovers dormant customers via sales tools and marketing campaigns.
• Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model. Delivers prescribed presentation in front of large audiences.
• Develops distribution channels to support new patient enrollment growth. Uses all sales tools provided to ensure efficiency and collection of pertinent data.
• Partners with sales leadership to improve effectiveness of engagements with distributors, vendors and community partners.
• Builds trusting relationships with brokers/insurance agents/case workers/third party vendors associated with seniors with supervision Develops and executes specific broker and partner strategies and plans.
• Engages with new patients through and beyond their first appointment. Maintains relationships with enrolled patients to positively impact retention. Helps address and resolve customer complaints and issues as required.
• Performs other related duties as assigned.

Instills trust

Gaining the confidence and trust of others through honesty, integrity, and authenticity

• Follows through on commitments
• Is seen as direct and trustful
• Keeps confidences
• Practices what he/she preaches
• Shows consistency between words and actions

Results driven

Consistently achieving results, even under tough circumstances

• Has a strong bottom-line orientation
• Persists in accomplishing objectives despite obstacles and setbacks
• Has a track record of exceeding goals successfully
• Pushes others

Action oriented

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm

• Readily acts on challenges, without unnecessary planning.
• Identifies and seizes on new opportunities
• Displays a can-do attitude in good and tough times
• Steps up to handle tough issues

Effective communication

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Is effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
• Attentively listens to others
• Adjusts to fit the audience and the message
• Provides timely and helpful information to others across the organization
• Encourages the open expression of diverse ideas and opinions

Resiliency

Rebounding from setbacks and adversity when facing difficult situations

• Is confident under pressure
• Handles and manages crises effectively
• Maintains a positive attitude despite adversity
• Bounces back from setbacks
• Grows from hardships and negative experiences

Networking

Effectively building formal and informal relationship networks inside and outside the organization

• Builds strong formal and informal networks.
• Maintains relationships across a variety of functions and locations
• Draws upon multiple relationships to exchange ideas, resources, and know-how

Customer focus

Building strong customer centric relationships and delivering customer-centric solutions

• Gains insight into customer needs
• Identifies opportunities that benefit the customer
• Builds and delivers solutions that meet customer expectations
• Establishes and maintains effective customer relationships

Persuasiveness

Using compelling arguments to gain the support and commitment of others

• Positions views and arguments appropriately to win support
• Convinces others to take action
• Negotiates skillfully in tough situations
• Wins concessions without damaging relationships
• Responds effectively to the reactions and positions of others

KNOWLEDGE, SKILLS AND ABILITIES:

• High business acumen and acuity

• Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced work environment

• Demonstrated knowledge ofnegotiation, probing skills, closing skills and handling objections

• Detail-oriented and proficient in MS office (PowerPoint, Excel, Word, and Outlook), CRM tools (Salesforce) plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software

• Excellent interpersonal and problem solving skills. Must have the patience and ability to engage customers in conversation

• Excellent written and verbal communication skills, including a clear, confident speaking voice and a friendly rapport with customers. (e.g., pitch letters, outbound calls, effective one-on-one meetings, group presentations, etc.)

• Must have the ability to be flexible and creative in dealing with customers. Positive attitude and the ability to attract patients with a warm, gentle disposition as it relates to our target market and their caregivers. Must be persuasive and highly motivated to make sales, with the ability to close sales without being perceived as pushy

• Good keyboarding skills are needed. Ability to accurately type a significant number of words per minute

• Spoken and written fluency in English

• Bilingual is a plus

• Ability and willingness to travel locally, regionally and nationwide up to 75%; work is primarily conducted off ChenMed premises

• This position required use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• High School Diploma or GED required. Bachelor's degree in Marketing, Business Administration or a related field preferred OR additional combination of formal education, training and experience above the minimum will be considered in lieu of the education on a year-for-year basis.
• A minimum of 2 years of successful sales experience is required. Working with seniors a plus, as is a general understanding of Medicare Advantage
• A minimum of 2 years of business-to-business experience or equivalent management experience preferred
• Relevant sales experience with establishing and maintaining relationships with business/vendor partners
• Experience in telesales to input sales data into a computer while on the telephone with a customer
• This position requires possession and maintenance of a current, valid Driver’s License

PAY RANGE:

EMPLOYEE BENEFITS

’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better.  Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care. 

ChenMed is changing lives for the people we serve and the people we hire.  With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow.  Join our team who make a difference in people’s lives every single day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

At QMG, our mission is to build long-lasting relationships with our clients and collaborate with them to help increase their profitability all while providing an amazing culture for our employees.

The QMG team comes from all over the globe. We hold various degrees, past experiences, and upbringings. Despite these differences, we are a close-knit team and united by similar goals.

Currently, we're looking for a full-time Account Manager. This person will get hands on training within our daily sales and business operations, additionally, they will meet and engage with our customers in person.

Additional Account Manager Responsibilities:

• Conduct in-person presentations in a friendly, professional manner
• Manage your Salesforce portfolio
• Work with the team on sales goals and business development needs

Qualifications:

• BS Degree is preferred
• 1-5 years experience working in a customer-serving role (restaurant, retail, hospitality, sales, etc)
• Good communication and interpersonal skills
• Confidence
• Leadership
• Teamwork
• Systematic
• Friendly
• Professional

Some of the Benefits:

• Weekly pay
• Learning and development
• Great team environment
• Paid Training
• Growth Opportunities

If you’re looking for a place where you can learn, grow and thrive in an employee-focused environment, apply today!

Job Type: Full-time

Pay: $60,000 - $90,000 annually

Benefits:

• Paid training

Schedule:

• Monday to Friday

Work Location: In person

Inside Sales Executive (SaaS)

Location: Tampa, FL (Hybrid

Reports to: US Sales Manager

The Role

Join RealVNC’s growing US sales team in Tampa. You’ll run a blended hunter–closer motion across SMB to mid-market (and selected enterprise) accounts: qualifying inbound, opening targeted outbound, and carrying opportunities to close. You’ll partner with Marketing, Channel and Customer Success to build predictable pipeline and consistently hit target.

What you’ll do

• Own the full sales cycle: research, outreach, discovery, demos, proposals, negotiation, close.
• Qualify inbound (web, chat, partners) and prospect outbound (email/phone/LinkedIn) into ICP accounts.
• Deliver clear value narratives and ROI to technical and commercial stakeholders.
• Align with Marketing on ABM campaigns; co-sell with Channel/CS for expansions.
• Maintain disciplined forecasting and CRM hygiene.
• Hit and exceed KPIs (meetings, pipeline, conversion) and quota (monthly/quarterly ACV).

You’ll bring

• 2–5 years’ success in B2B SaaS (inside sales, AE, SDR or senior BDR) with late-stage/closing experience.
• Proven consultative selling (discovery, qualification, objection handling, negotiation).
• Strong outbound prospecting and social selling discipline.
• Confident delivering product demos to mixed technical/commercial audiences.
• Excellent communication, time management, and follow-through.
• Proficiency with Salesforce (or similar CRM); Outreach/Salesloft, LinkedIn Sales Navigator a plus.

Nice to have: remote access / RMM / OEM or channel-influenced sales cycles.

What’s on offer

• Competitive base + uncapped commission with realistic targets.
• Hybrid working from the Tampa office with remote flexibility.
• Coaching, enablement tools, and a clear progression path.
• 25 days PTO (incl. vacation & sickness) + 8 US bank holidays (pro-rata if mid-year)
• 401(k) with 5% company match
• Health insurance: 100% employee; 50% spouse & dependants
• Vision & Dental: 100% employee, spouse & dependants
• Company-paid life insurance; short-term disability coverage

Ready to own the Tampa territory and grow with the pioneer of VNC®?

Apply to RealVNC’s Inside Sales team.

Job Title: In-Person Sales Development Representative

Location: Port St Lucie, Florida (ON SITE)

Pay Range: $24 – 25.52/Hr. On W2 (Depending on Experience/Interview)

Duration: Contract Role (Possible Extension or Temp to Hire for Right Candidate)

Shift times: Monday to Friday 08:00 AM to 05:00 PM

Job Description:

Visit a high volume of restaurant prospects in your territory each week, introducing and securing qualified meetings for our Outside Sales team

Identify the owner or key decision maker at each location and quickly build trust in short, in-person conversations

Deliver a clear pitch on how can help restaurants grow orders, reach new customers, and optimize operations

Log every visit, conversation, and meeting outcome in our systems (Salesforce and other sales tools) with strong attention to detail

Partner closely with Outside Account Executives to align on target accounts, ideal customer profiles, and follow up plans

Manage and prioritize your daily route to maximize quality visits and meetings booked

Follow up with merchants via phone, text, and email after visits to confirm meetings and keep them engaged

Hit and exceed weekly and monthly targets related to meetings set, meetings held, and downstream revenue impact

Act as the local eyes and ears in your market, sharing feedback from merchants to help improve our pitch and our products You are

Energized by in-person selling and talking to strangers all day

Resilient when you hear "no” and disciplined enough to move to the next door without losing momentum

Comfortable working independently in the field, planning your own day, and owning your results

Competitive, goal oriented, and motivated by clear targets and performance based incentives

Organized with your time, territory, and follow ups

A strong communicator, both face to face and in writing

Coachable and open to feedback, with a desire to build a long term sales career

Qualifications

1+ year of experience in outbound sales, canvassing, field marketing, or other customer facing work where you drove new business or sign ups

Experience can be in sales, hospitality, retail, service industry, or similar environments

Comfortable having high volume, short, in person conversations every day

Ability to learn and articulate the value proposition clearly and confidently

Experience working with sales tools such as Salesforce, Outreach, or similar CRMs is a plus

Restaurant, food and beverage, or local business experience is a plus

Valid driver's license, reliable transportation, and ability to travel regularly within your assigned territory

Willingness to work restaurant friendly hours when needed, including some early mornings, evenings, or occasional weekends Physical and work requirements

Ability to be on your feet for extended periods while visiting merchants

Ability to drive frequently within your assigned territory

Ability to carry light materials such as flyers, one pagers, or a tablet during visits Why this role matters In-Field SDRs are the bridge between and the local merchants that define a neighborhood.

The meetings you book turn into partnerships that help restaurants grow and shape how customers Client food in your market.

If you want a path into sales, like seeing your impact in real time, and enjoy being out in the field instead of behind a desk, this role is built for you.

“Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Woundtech is seeking a highly motivated, experienced and results driven sales professional to join the Woundtech team as a Client Success Representative for our Palm Beach, St. Lucie, Martin markets. In this role, you will play a crucial role in providing exceptional customer service and support to Woundtech’s clients who refer patients to us for in-home, provider driven wound care services. Our referral partners include MSOs/IPAs, PCPs, Hospital Discharge Planners and Case Managers, Skilled Nursing Facilities, Home Health Companies, and Assisted Living Facilities.

As part of our close-knit team, we value strong team-focused players who excel in collaboration, transparency, resiliency, adaptability, tenacity, strong internal motivation, and a positive approach to problem solving.

• Responsible for educating IPA, MSO and other referral sources about Woundtech’s services and value, as well as assisting them on how to make referrals
• Efficiently utilize Salesforce CRM and Geopointe routing before and after each call to maximize your effectiveness and help you more effectively understand which activities lead to results. Document and update client information accurately and in a timely manner in CRM (Salesforce) ensuring data integrity and confidentiality.
• Develop and maintain a deep understanding of Woundtech’s wound care offerings, becoming a subject matter expert
• Utilize effective communication and exceptional sales skills to build strong relationships with clients and ensure their needs are met in a timely and professional manner.
• Collaborate with internal Patient Care Coordination teams to coordinate referrals and ensure the smooth delivery of wound care to clients.
• Develop and maintain relationships with providers connected with MSOs (Managed Service Organizations), IPAs (Independent Practice Associations), and healthcare delivery organizations in the Market such as hospital systems
• Demonstrate a commitment to increasing access to care for wound care patients, advocating for their needs and actively promoting our services.
• Proactively identify opportunities to improve client satisfaction and contribute ideas to enhance the overall customer experience.
• Stay updated on industry trends, regulations, and best practices related to wound care and in-home care delivery
• Be confident, polished, and professional in all interactions, driven to succeed, and able to navigate the complex healthcare landscape in the market.

Requirements-

• Bachelor’s or AA degree preferred
• Strong preference for candidates with sales or provider relations experience within a MSO, IPA, Health Plan or other managed care focused entity
• Will also consider candidates a referral driven healthcare services organization, calling on MSO and IPA clients.
• Demonstrated high drive, energy, and passion for follow up, an uncompromising focus on providing exceptional care and customer service.
• Excellent sales, communication, presentation, and interpersonal skills, with the ability to effectively communicate value-based information to health professionals including physicians and health care business professionals.
• Strong organizational and time management abilities, able to handle multiple tasks and prioritize effectively.
• Recognized as a leader on a team, ability to motivate peers to success with your positive energy and proven approaches—a true team player.
• Demonstrated proficiency in using CRM, computer systems and software applications relevant to the role, including Salesforce.
• Familiarity with providers, MSOs, IPAs, and other healthcare organizations in the Market.
• Commitment to increasing access to care for wound care patients and improving healthcare outcomes.
• Confidence, polish, and professionalism in all interactions.
• Flexibility to adapt to changing priorities and a fast-paced work environment.

Benefits:

• You will participate in a comprehensive incentive program that recognizes the impact of net referrals and starts of care on overall organizational success.
• Unlock tiered performance bonuses for consistently meeting or exceeding targets.
• Benefit from a supportive environment that recognizes and rewards a commitment to continuous improvement in sales and client success.
• Competitive salary and benefits package.
• Opportunities for professional development and advancement.
• Collaborative and supportive work environment.

If you are a driven, results-oriented sales professional with a strong desire to make a difference in the lives of wound care patients and the payers and providers that support them, we encourage you to apply. Your expertise will be highly valued as we strive to provide exceptional care and support to our clients. Join the Woundtech team and be part of our mission to increase access to care for complex wound care patients!

Woundtech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Maschmeyer Concrete is looking for a strategic, relationship-driven Credit Manager to partner closely with our Executive Management Team and Regional Sales Managers. This role is critical to optimizing cash flow, protecting receivables, and supporting profitable growth.

The ideal candidate blends strong financial judgment with collaboration, creativity, and a proactive mindset—someone who can balance risk, revenue, and relationships while keeping receivables moving.

• Define and administer credit terms for new and existing customers using a consistent, thorough credit evaluation process
• Provide timely, well-reasoned credit recommendations that align with company profitability goals
• Partner first with Sales Professionals to resolve credit concerns quickly; escalate to Executive Management when needed
• Apply a profit-focused mindset—recognizing when higher risk may be appropriate for higher-margin projects
• Creatively identify ways to secure receivables, including project-specific protections when standard credit terms aren’t sufficient
• Establish, enforce, and audit compliance with cash sale policies

• Own and manage Days Sales Outstanding (DSO) as a key performance indicator
• Set monthly collection goals based on sales trends and aging receivables
• Lead past-due collection efforts, including:
• Past-due email notices
• Coordinating directly with Sales Professionals
• Managing legal compliance (Notices to Owner, bond filings, liens, etc.)
• Keep Executive Management fully informed of any situations that may threaten customer relationships, create legal exposure, or result in bad debt
• Act swiftly to resolve accounts over 60 days using all available internal and external resources

• Educate all levels of the organization on credit policies, procedures, and the importance of DSO
• Publish weekly, Sales-Professional-specific credit reports showing aging buckets (0–30, 31–60, 61–90, 90+ days)
• Partner with sales support teams to reinforce accountability and shared ownership of receivables

• Actively participate in credit and industry associations
• Build relationships with other credit professionals to identify and mitigate potential collection risks before they arise

Experience with or ability to quickly learn:

• IFS
• Sysdyne Concrete Go
• Command
• OnBase
• Salesforce
• Microsoft 365

• Proven experience in credit management and collections
• Strong business judgment with a balance of risk management and revenue optimization
• Excellent communication and relationship-building skills
• Ability to lead, influence, and educate across departments
• Comfortable navigating legal and compliance requirements related to receivables

• Competitive compensation
• 401(k) Plan
• Health & Dental Insurance
• Incentive Plan

POSITION SUMMARY:

Senior Estimator will provide and/or coordinate full estimating services specializing in heavy civil construction projects. The Senior Estimator will manage the bid/proposal preparation with a team of estimating staff, including estimators, a support administrator, and the management team. Senior Estimator and team will follow up bid proposals with value engineering alternates, CPM schedules, formal presentations, and final negotiations with clients and construction managers. The Senior Estimator will be expected to bid/manage approximately 25-50 estimates per year, ranging from $5,000,000 to $100,000,000 per estimate.

RESPONSIBILITIES:

• Bid item and activity setup, summary form data entry, bid pricing, bid closeout, and bid scheduling.
• Review and incorporate historical data from productivity analysis reports and combine manpower, equipment, material quotations, and subcontractor proposals into unit price and man-hour estimate figures.
• Provide complete conceptual budgets and final estimating input on all projects.
• Provide technical support to personnel preparing discipline estimates for assigned bids.
• Review proposal specifications, drawings, attend pre-bid meetings, etc., to determine scope of work and required contents of estimate.
• Prepare for and attend all scope meetings with the clients and construction managers.
• Prepare for and present value engineering and CPM schedules to the clients and construction managers.
• Prepare and lead all formal presentations and final negotiations with clients and construction managers.
• Heavy Bid maintenance (labor, crew, activity, and bid master codebooks).
• Bid to project data transfer (phase codes and cost budgeting) on awarded contracts.
• Ensure all working documents and data are maintained to back-up estimate figures.
• Provide award-related submittals and follow-up information to the clients and construction managers.
• Track awarded contracts as required – may include estimatingThe /pricing extra work items, change orders, and credit.
• Assist the contracting team during preparation of inquiries and final evaluation of submitted bids as required.
• Train and mentor Junior Estimators.

QUALIFICATIONS:

• Education and experience requirements include: a 4-year civil or mechanical engineering degree or equivalent combination of technical training and/or related experience.
• Must have 10+ years estimating, cost control, and/or engineering experience (at least 5 years estimating) in construction with a focus on heavy civil construction.
• Ability to estimate all types of projects/contracts (unit price; lump sum; TxDOT; design-build; etc.), plus the ability to coordinate and supervise group work effort is essential.
• Must have the ability to prepare complex proposals with principal oversight. The incumbent has profit/loss responsibility to the company.

Software skills:

• Microsoft Office applications
• HCSS (including Heavy Bid/Heavy Job)
• Scheduling software/CPM (including Primavera and MS Project)
• Viewpoint (PM module, SL module, PO module)
• Strong technical and proposal writing skills
• Strong skills with personal digital devices
• Salesforce
• OSHA Training

Reports to: Respective Regional Director

Location: West Palm Beach, FL

Comprehensive benefits offered to eligible employees including medical, dental, and vision coverage; life insurance; FSA; short- and long-term disability; identity theft protection; 401(k); employee assistance program; and paid time off.

Equal Employment Opportunity

Posillico Civil, Inc. is committed to maintaining a work environment that promotes teamwork and diversity, and is free from all forms of unlawful discrimination and harassment. Accordingly, all of its employment-related activities will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, or other legally protected personal characteristic.

#LI-Onsite

Posillico Civil, Inc., together with its parent, subsidiaries, affiliates, partners, and joint ventures (collectively “Posillico”), does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Posillico or an employee of Posillico, by mail, electronically, or otherwise, will be considered property of Posillico. Posillico will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Posillico will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. As a condition for payment, an Agency shall have an agreement signed by an authorized Posillico representative. Verbal or written communications from any employee of Posillico shall not be considered binding obligations. All resumes, whether unsolicited or solicited, shall be the property of Posillico.

JOB SUMMARY

We are seeking an innovative and strategic Director of Technology to lead the design and implementation of a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.

As a leader, you will champion the development of a comprehensive service delivery model that

acts as the centralized point of contact for all IT-related needs. Leveraging best practices in

integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a

future-ready support ecosystem that empowers the business and elevates performance.

CORE RESPONSIBILITIES:

Strategic Direction & Vision

• Architect and implement a unified service desk strategy that serves all business units and operational environments.
• Create and execute a transformation roadmap that aligns with the company’s broader digital and business initiatives.
• Guide the shift to an experience-driven and results-oriented service delivery approach.
• Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.

Cross-Functional Integration

• Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
• Ensure seamless support delivery across corporate offices, field teams, and remote environments.
• Establish governance models that promote accountability and consistent service quality across the enterprise.

Operational Execution & Excellence

• Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
• Cultivate a culture of continual improvement using performance metrics and user feedback.
• Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
• Oversee third-party service providers and enforce service level agreements.

Technology Enablement & Innovation

• Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
• Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
• Monitor and adopt emerging technologies to ensure sustained innovation and agility.

People Leadership & Culture Development

• Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
• Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
• Provide coaching, development, and leadership opportunities to build team capability and resilience.

QUALIFICATIONS:

Required:

• Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred).
• A minimum of 10 years’ experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
• Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
• Background in construction industry.

Preferred:

• ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
• Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.

Join us to shape the future of IT support in the construction sector—where technology truly empowers people and propels the business forward.

We are an Equal Opportunity Employer (EEO).

PRINCIPAL SOLUTION CONSULTANT (PRE-SALES)

NOTE : Applicants must be currently authorized to work in the United States on a full-time basis.

LOCATION & TRAVEL: 100% remote position, up to 30% travel for customer meetings and presentations, in-person office trainings in San Jose, industry conferences.

is a fast-growing SaaS company providing category-defining AI solutions for complex service. Backed by top VCs and experienced angel advisors and investors, our AI-powered Resolution Intelligence analyzes structured and unstructured data to diagnose and resolve service issues in seconds. We help enterprises improve key service metrics such as First Call Resolution and Turnaround Time Margins. We serve complex service environments including high‑tech devices, manufacturing, and medical devices. Website: role needs you to switch hats based on the need of the hour:

• 
  
• The Detective: You run deep, lengthy discovery sessions to identify root causes of service inefficiency in complex service environments. You connect the dots between technical pain and financial impact to build robust business cases.
  
• The Storyteller: You deliver compelling, persona‑based demos that resonate with everyone from the field technician to the contact center agent to the CSO. You continually tie product capabilities back to positive business outcomes, validating your points by referencing relevant customer stories and success metrics.
  
• The Architect: You visualize and explain how Neuron7 integrates with the existing CRM/FSM landscape (Salesforce, ServiceNow, Microsoft Dynamics, etc.). You explain the interoperability of AI agents across the enterprise, helping customers build a long‑term technical roadmap that places AI at the center of their service operations.
  

• 
  
• Discovery & Diagnosis: Lead deep‑Dive discovery sessions to understand the prospect’s current contact center and field service workflows, data availability, and pain points.
  
• Tailored Demonstrations: Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact.
  
• Proof of Concept (POC) Management: Define success criteria and manage the scope of Pre‑Sales POCs. Work side‑by‑side with customer SMEs to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout.
  
• Value Engineering: Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time.
  
• Technical Validation: Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security.
  
• Market Feedback: Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business.
  

• 
  
• Pre‑Sales Experience: 5+ years in solution consulting / sales engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi‑stakeholder sales cycles.
  
• Complex Service Domain Knowledge: Deep functional knowledge of contact center and field service use cases. Understand nuances of triage, dispatch, parts management, and the “break‑fix” lifecycle.
  
• Industry Experience (Big Plus): Experience working with customers in manufacturing, medical devices, or high tech (telco, media, technology) is highly preferred. Understand specific pressures of these verticals (e.g., FDA regulations in medical devices or SLA penalties in telco).
  
• Ecosystem Expertise: Functional knowledge of ServiceNow, Salesforce Service Cloud/FSM, Microsoft Dynamics, or Oracle CX ecosystems.
  
• Technical Aptitude: Ability to read and understand data structures. Comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders.
  
• Communication: Exceptional presentation skills. Can command a room of executives as well as whiteboard a workflow with service managers.
  

At we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.