Sales Jobs in Dresher

The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland's customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team. Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

• Supports and values customer service in both the in-store and online (ship to store) shopping experience
• Actively engages with all customers modeling exceptional selling behaviors
• Greets every customer with enthusiasm, maintains a positive, can do attitude at all times
• Proactively engages with customers, reads cues and responds appropriately
• Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket
• Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal
• Achieves or exceeds goals associated with company initiatives and programs.
• Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner
• Assists in maintaining an efficient and organized salesfloor and stockroom
• Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels
• Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit
• May perform other duties as necessary

• Energetic, people and results oriented, competitive with a drive to succeed
• Ability to effectively communicate both written and verbally
• Ability to work weekends, holidays and evenings
• Ability to read and interpret company directives, handbook and manuals
• Ability to work a flexible schedule to meet the business needs of the store
• Ability to work independently as well as part of a team
• Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product
• Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags
• Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers
• Must be able to frequently communicate with the customers in person, electronically, and telephonically
• Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor
• Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately

About Strata Company: 

Strata is a direct mail organization with over 30 years of experience helping brands connect with their customers in meaningful, measurable ways. What started as a best-in-class mail production business has evolved into something more: a data-driven, martech-enabled marketing partner. 

Today, we blend the power of physical mail with marketing technology, data, analytics, and digital integration to create smarter campaigns and stronger results. We’re growing—and we’re looking for a Sales Executive who’s excited to grow with us. 

About the Role: 

We’re seeking a Sales Executive with direct mail and print industry experience who excels at building relationships, growing accounts, and uncovering opportunity over time. This role requires a strong understanding of how to expand client spend through trust, consistency, and strategic guidance—not just initial wins. 

This position is ideal for a true salesperson—someone comfortable leading conversations, guiding strategy, and closing business—without needing to be the technical owner of every marketing technology detail. You’ll be supported by an Account Manager and internal production, data, and technology teams, allowing you to stay focused on relationship-building, opportunity development, and revenue growth. 

You’ll be responsible for developing and expanding relationships with clients and prospects that have strong upside potential, identifying opportunities to increase engagement, campaign volume, and service adoption over time. Confidence in selling direct mail, print, and data-driven marketing strategies—and in helping clients see the long-term value of those programs—is essential. 

What you will do: 

• Actively develop new business, building your own pipeline through outreach, networking, referrals, and strategic prospecting 
• Identify opportunities to expand spend, services, and campaign sophistication within assigned accounts 
• Translate client needs into integrated marketing solutions, combining direct mail, data, and martech capabilities 
• Collaborate closely with all internal teams (production, data, technology, operations, and design) to fully understand our services and represent them accurately and effectively 
• Leverage client engagements to inform and influence how our products and services evolve, understanding that sales plays a role in shaping what we offer 
• Educate clients on best practices in direct mail, campaign timing, targeting, and measurement 
• Stay informed on market trends, industry shifts, and changes in client behavior to guide conversations and solution design 
• Maintain accurate pipeline management, forecasting, and CRM documentation 
• Meet or exceed individual sales goals tied to account growth and new revenue 

How You Show Up in This Role: 

• You’re comfortable owning client relationships and driving revenue conversations 
• You lead with curiosity, listening first and recommending second 
• You can confidently sell direct mail and integrated marketing strategies without needing to be the technical builder 
• You’re organized, consistent, and proactive in managing follow-ups and opportunities 
• You collaborate well with internal partners and respect the handoff between sales and execution 
• You’re motivated by growth, accountability, and long-term client relationships 
• You thrive in a growing organization where processes are evolving and initiative matters 

Required Qualifications and Skills: 

• 3–7+ years of B2B sales experience, preferably in direct mail, print, or marketing services 
• Proven experience growing existing accounts and developing long-term client relationships 
• Confidence selling direct mail and campaign-based marketing solutions 
• Consultative, solution-oriented sales approach 
• Strong communication, presentation, and relationship-building skills 
• Experience working with CRM tools and managing a sales pipeline 
• Comfortable collaborating with account managers, production teams, and technical specialists 
• Marketing technology experience is a plus, but not required — training and internal support provided 

Benefits:  

• Opportunity to join a fast-growing company with leading edge technology and facilities 
• Healthcare Insurance: health, dental, and vision 
• 401K plan with match 
• Highly competitive performance-based bonuses/compensation programs 
• Paid Time Off  
• Remote work potential 

Account Sales Representatives

SolomonEdwards is currently seeking Account Sales Representatives for an organization located in Montgomery County. These positions are hybrid!

The successful candidatewill work with a team responsible for business-to-business sales for group insurance products to a variety of companies in the greater Philly area, Delaware, and New Jersey. This is an excellent opportunity for an entrepreneurial, driven individual looking to grow within the company. Extensive training is provided. This opportunity has a lucrative compensation package comprised of a base salary plus commissions and offers excellent benefits!

Responsibilities:

• Prospecting new sales opportunities, including utilizing Salesforce and performing cold calling
• Developing referral sources
• Maintaining database of prospects and production reports
• Determining prospect insurance needs, including coverage recommendations
• Working with account manager to develop RFP and presenting proposal and close sale
• Cultivating and maintaining client relationships
• Handling renewal coordination and finalization
• Remaining abreast of industry development
• Assisting with coverages transfers

Skills/Competencies:

• Bachelor’s degree in Finance, Marketing, Business, Communications, etc.
• 3+ years B2B sales experience
• Willingness to obtain necessary licenses
• Strong communication skills
• Strong customer service orientation
• Microsoft Office proficiency

The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.

SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: ccpa

Base Salary: $90K-$100K. Year One Commission: $50K+. OTE $150K+ w/uncapped upside

We are looking for a high-performing Technology Sales Executive who thrives in a consultative, enterprise sales environment and wants the autonomy to build and grow meaningful client relationships.

This role is designed for a top-tier sales professional who enjoys owning the full revenue lifecycle—from identifying strategic opportunities to closing complex deals and expanding long-term client partnerships.

You will work directly with leadership and a team of Microsoft specialists to deliver high-value Microsoft Dynamics 365 and Power Platform solutions that drive real digital transformation for organizations.

This is an opportunity to join a growing, highly collaborative consulting team where strong performers have a direct impact on revenue, strategy, and long-term client success.

What Makes This Role Attractive to Top Performers

• Own the entire sales cycle – from prospecting to closing to account growth
• Uncapped earning potential tied directly to performance
• Direct access to leadership and decision-makers internally and with clients
• Strategic, solution-based selling rather than transactional product sales
• High-value enterprise deals focused on business transformation
• Ability to build and expand your own book of business

Top performers in this role build trusted advisor relationships and position themselves as strategic partners to their clients, not just vendors.

Key Responsibilities

Enterprise Sales & Business Development

• Identify and pursue new opportunities for Microsoft Dynamics 365 and Power Platform solutions
• Lead complex, consultative sales engagements with mid-market and enterprise clients
• Manage the entire sales lifecycle from discovery and solution design to negotiation and closing
• Deliver compelling presentations, solution demonstrations, and executive-level conversations
• Develop customized Statements of Work (SOWs) in collaboration with solution architects and technical SMEs
• Consistently achieve or exceed revenue and growth targets

Strategic Account Development

• Develop deep relationships with key stakeholders and decision-makers
• Serve as a trusted advisor helping clients leverage Microsoft technologies to drive operational improvements
• Identify and drive expansion opportunities within existing accounts
• Manage client expectations and ensure strong long-term partnerships

Internal Collaboration

• Partner with solution architects, consultants, and leadership to design winning proposals
• Ensure smooth transitions from sales to delivery teams
• Share market insights and client feedback to influence service offerings and strategy

What You Bring

• 3+ years of successful technology sales experience, preferably in enterprise or consultative environments
• Experience selling Microsoft Dynamics 365, CRM platforms, or Power Platform solutions
• Demonstrated ability to manage and close complex deals
• Experience developing proposals and Statements of Work (SOWs)
• Strong executive communication, presentation, and negotiation skills
• Proven ability to build long-term client relationships and expand accounts
• High level of self-motivation, accountability, and entrepreneurial mindset

Preferred Experience

• Microsoft certifications related to Dynamics 365 or Power Platform
• Background in technology consulting or professional services sales
• Experience selling business transformation or enterprise application solutions

Why Top Sales Professionals Join Our Team

• High-impact role with direct visibility to company leadership
• Entrepreneurial environment where initiative is rewarded
• Opportunity to build a long-term book of business
• Collaborative team of Microsoft solution experts
• Strong growth potential as the company expands within the Microsoft ecosystem

We are a U.S.-based, privately held, mid-sized company operating in the aftermarket industrial sector. With a global footprint, we provide engineering services and repair solutions for high efficiency pumping equipment across key industries including oil and gas, steel, nuclear, and pulp and paper. With our corporate headquarters in Chicago, IL, our company prides itself on technical expertise, customer service, and strategic growth across international markets.

We are offering a home-based remotely based sales opportunity for an Account Manager position.

This person will be responsible for the identification, development and implementation of sales strategies and customer solutions in a defined territory and specific customer base in the Refinery, Power Plants, and Oil and Gas markets located in and along the territory within:

Territory – Western Pennsylvania, Western New York and West Virginia.

Sales responsibilities will be for aftermarket pump repairs plus parts, reliability services, sensors and field service within your assigned region. You will be conducting business development activities, cultivating customer relationships, identifying opportunities for growth, closing new business and ensuring business objectives/strategies are met within a company with a supportive culture, including our technical and sales resources to help you be successful in your role. You will have many resources available to you including a 5,000 HSP test lab, strong engineering support, high quality marketing tools, including media, brochures, case studies and training resources. You will also have access to experienced shop personnel who believe in providing our customers with a high-quality value solution.

Essential Job Accountabilities:

• Maintain current relationships with key accounts and prospect new customers continuously.
• Execute sales calls and identify new opportunities with both existing customers and new accounts in assigned geographical area.
• Grow sales within geographic territory in alignment with assigned revenue and new account development targets.
• Report sales activities in Salesforce CRM Software.
• Provides continuous improvement in sales coverage and effectiveness developing key areas and markets to include market share information and action plans.
• Provide technical support to customers and interfaces with engineering to assure best hydraulic fit and optimal equipment efficiency.
• Develop sales forecasts for the region.
• Define and assist management in developing solution-based proposals that will demonstrate product value to new and existing customers while optimizing revenue and profit of sale.
• Participate in weekly production /sales meeting to inform management of current and future activity.
• Work collaboratively with operations to identify and maximize margins and business profitability.
• Attend trade shows and industry events that impact business and build customer rapport.
• Effectively promote all of Hydro's value-added products and services, utilizing a "Total Solutions" sales strategy.
• Continuously build the Hydro brand, both in person and in social media presence.
• Manage travel and entertainment expenses in accordance with budgets and corporate policies.
• Travel up to 75% for in-person meetings at customer facilities within assigned geographic territory.

Job Requirements:

To perform the job successfully, an individual should demonstrate the following competencies:

• Minimum education requirements include technical degree (mechanical engineering preferred) or equivalent combination of experience and education.
• 5 years prior experience as a Sales Engineer, Field Service Engineer or mechanical engineer or similar.
• Experience and knowledge of aftermarket service and solutions related to rotating equipment primarily with pumps.
• Superior technical skills with an in-depth knowledge of various types of pumps and pumping systems and a demonstrated knowledge of historical pump information along with a solid understanding of theoretical pump technologies.
• Strong business acumen and understanding of profitability in a service business environment
• Possess the ability to define problems, collect data and establish facts and valid conclusions.
• Have outstanding Customer Service skills and abilities in conjunction with a positive attitude and demeanor in sales settings and at site facilities.
• Proficient computer skills including Microsoft suite applications, with above average Excel and CRM experience.
• Must possess a high attention to detail, have exceptional time management skills.
• Have strong analytical and problem solving skills with an understanding of the root cause failure analysis process.
• Ability to facilitate solutions in a fast paced, complex technology, and business environment.
• Ability to work independently and be self-motivated while also being able to work effectively in a team environment.

Work Environment:

• Work is generally performed in a office environment and there will be instances that require activities in an industrial setting.
• Individual is required to comply with safety standards and regulations and use proper PPE.

We offer a full benefits package with a matching 401k and an entrepreneurial opportunity in a privately held organization.

• CNC Machinist capable of running both Lathes and Mills
• Candidate should be proficient in operating various machine/control configurations and have experience in the manufacture of tool and die parts.
• Works with minimal supervision
• Setup tooling and specified cutters as required
• Perform simple programming changes and edits to maximize productivity, and read and interpret Engineering drawings
• Perform frequent checks of parts to ensure dimensional requirements are met
  

• Setup of machine including parts and tooling
• Make modifications to programs where needed
• Verify first part qualification
• Perform preventative maintenance to equipment including daily, weekly and monthly maintenance and checks
  

• Minimum of 3-5 years experience operating both Mills and Lathes, great training opportunity for the mechanically inclined.
  

• Lifting and carrying of parts and or fixtures weighing from 2-100 lbs frequently
• Operate machine controls positioned 4-5 feet from shop floor
• Able to perform at work benches set at 36-40 height
• Standing and walking continuously for 8 hours per workday
• Forward bending required while loading and unloading machine and operating controls
• Move carts containing parts weighing up to 200 lbs.
  

Inizio Engage has a long-standing partnership with a leading biotechnology organization across Commercial, Patient Solutions and Medical Affairs businesses.

We are seeking a Clinical Educator to deliver educational support to identified Healthcare Professionals and office staff within primary care and specialist facilities in the field of a designated disease state. The Clinical Educator will provide disease state education, related resources, and approved product education in accordance with program standards and compliance guidelines, while meeting all relevant expectations set by Inizio leadership.

This is your opportunity to join Inizio Engage and represent a top biotechnology organization!

What’s in it for you?

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

What will you be doing?

• Provide disease state education, awareness, and approved resources to identified Healthcare Professionals and office staff as agreed by Inizio leadership
• Present educational programs, both live and virtual, tailored to the needs of each healthcare office
• Increase awareness of disease state through compliant education
• Educate office staff on diagnostic processes, disease state information, and approved product education including safety and adverse event information per label
• Develop and strengthen relationships with key healthcare professionals and office staff
• Identify and support referral pathways across multidisciplinary teams
• Facilitate the development and provision of services across multiple healthcare sectors
• Use only approved materials provided by Inizio. Materials may not be changed, copied, or distributed
• Complete all required training courses and competency assessments within specified timeframes
• Ensure accurate and timely documentation of all office interactions and required reporting activities
• Capture time and expenses through the designated Inizio systems
• Maintain professional registration and/or licensing as required by applicable state laws
• Attend local and national meetings and/or conferences to remain current on program developments and share best practices
• Maintain company equipment and materials in accordance with company instructions
• Comply with all Inizio policies and procedures and all applicable compliance standards
• Be contactable during working hours to respond to inquiries and perform responsibilities
• Possess a full, valid United States driver’s license at all times and notify Inizio immediately of any offenses or accumulation of penalty points
• Effectively manage assigned territory and travel as needed, including overnight travel
• Perform other duties as requested
• Clinical Educators do not provide nursing services, medical or treatment advice, and do not market or promote pharmacological products.

What do you need for this position?

• Qualified Healthcare Professional with current state license (Respiratory Therapist or Registered Nurse preferred)
• Associate’s Degree, Bachelor’s Degree, BSN, or equivalent work-related experience
• Minimum of 3+ years’ experience working in a specific disease state or related field; respiratory experience preferred
• Previous experience in pharmaceutical or biotech industry as a clinical educator or in sales preferred
• Excellent professional communication and presentation skills
• Ability to present to physicians and various members of office staff
• Strong interpersonal and organizational skills
• Demonstrated ability to manage multiple responsibilities and territory priorities
• Self-starter with high personal motivation
• Evidence of continual professional development and commitment to maintaining clinical knowledge
• Willingness to travel up to 75%, including overnight stays
• Ability to lift and carry up to 25 pounds and operate standard office equipment

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: Engage is proud to be an equal opportunity employer. Individuals seeking employment at Inizio are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Inizio will consider for employment qualified applicants with arrest and conviction records.

Inizio Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however, only qualified candidates will be considered.

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

The Relationship Development Associate (RDA) is responsible for managing a dedicated portfolio of customer accounts. This role emphasizes proactive account management, quarterly reviews, and strategic engagement with existing clients to increase revenue through upselling. The ideal candidate will leverage in-depth product knowledge, client insights, and executive-level engagement to deepen relationships, understand clients' business challenges, and grow accounts.

Key Responsibilities:

• 
  
• Account Management: Serve as the primary contact for assigned accounts, providing support, insights, and solutions tailored to each client's unique needs.
  
• Quarterly Account Reviews: Conduct in-depth, quarterly reviews with each assigned account to assess satisfaction, address needs, and explore new opportunities.
  
• Revenue Growth and Upselling: This is a quota-carrying role, with a focus on upselling our products exclusively to the existing client base. You'll work toward revenue and commission targets by identifying upsell opportunities and presenting tailored solutions to clients.
  
• Executive-Level Engagement: Build relationships at the executive level to understand clients' strategic goals and align Granite's products to meet those objectives effectively.
  
• Product Expertise: Develop in-depth knowledge of Granite's full range of products to position and sell the best solutions for each client.
  
• Client Communication: Maintain consistent and proactive communication with clients to foster trust, offer assistance, and stay updated on any evolving needs or challenges.
  
• Strategic Account Planning: Create account plans to manage client growth, upsell potential, and identify areas for strengthening the client relationship.
  

Qualifications:

• 
  
• Bachelor's degree in Business, Marketing, Communications, or a related field preferred.
  
• 1-2 plus years of experience in account management, sales, or client relationship roles, ideally with a focus on upselling or quota-based growth.
  
• Proven ability to build and maintain executive-level relationships.
  
• Strong organizational skills and ability to manage a high volume of accounts.
  
• Exceptional communication and interpersonal skills.
  
• Ability to understand client business challenges and position solutions effectively.
  
• Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
  
• Flexibility for occasional travel to meet with clients, if necessary, though travel is not a primary aspect of this role.
  

#LI-GC1

Who you are:

• College degree or equivalent/applicable experience

• 3-5 years of experience working in a complex sales environment, where multiple people are involved in the purchasing decision and there is a solution based selling approach

• A proven track record of verifiable sales success driving growth with a consultative, strategic selling approach

• Business-to-business sales experience, with preference given to those with distribution experience and a scientific background and/or having work in a laboratory or research environment

• Demonstrated capability to effectively utilize best in class selling processes (e.g. SPIN, Challenger, Miller Heiman) and technology platforms including and Qlikview

What we are looking for:

• Science or manufacturing research background preferred

• Excellent communication and team interaction skills, routinely interacting with customers, manufacturers, and staff

• Ability to carry on a business conversation with business owners and decision makers

• Ability to handle difficult situations and interactions

• Ability to work independently and successfully manage time and territory

• Excellent analytical skills and ability to sell strategically within an account

• Ability to understand individual customer operations

• Willingness to travel to customer locations

• Computer Knowledge (Microsoft Office)

How you will thrive and create an impact:

• Provide Avantor solutions to customers across assigned market segments.

• Manage a territory consisting of many customers across various markets.

• Prospect and establish new customers by managing a sales pipeline and developing and delivering proposals to customers by illustrating Avantor's value proposition.

• Sell consultatively, detailing products, determine customer needs and requirements, and make recommendations to both prospects and customers of the various solutions Avantor can offer their business.

• Work with sales management to develop strategic territory business plans for achievement of sales growth and quota attainment.

• Work in conjunction with sales management team providing proposals and implementing sales strategies to achieve sales growth.

• Build and sustain relationships with customers and ensure customer satisfaction and loyalty.

• Manage Avantor's vast product portfolio and execute and implement company defined sales and marketing strategies.

• Expand Avantor's role with existing customers by developing retention strategies illustrating Avantor's value proposition in conjunction with evolving customer requirements.

• Leverage available resources to effectively implement company marketing plan, strategies and sales processes.

• Represent and develop strong relationships with manufacturers.

• Work directly with local manufacturer representatives to develop and continually improve product knowledge, arrive at most favored pricing, and improve account profitability.

• Performs other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

Customer Success Managers are responsible for maximizing digital implementation, usage, retention, and expansion of Wiley's digital solutions. Working closely with their DLE or Account Manager, the Customer Success Managers bring their expertise to provide a range of services to customers including developing successful course implementation solutions, training, course fulfillment/setup, monitoring course usage, and trends, and driving digital conversions and account expansions. The Customer Success Manager is responsible for reconfirming existing business with faculty and guaranteeing increased platform retention.

The Customer Success Manager will be a key resource in delivering Wiley's commitment to exceptional customer advising, support, retention, and expansion of digital usage in their territory. They will work with existing and new customers to create and implement their digital solutions. They will work with their DLE or AM partner to expand their digital footprint.

Job Responsibilities:

• Responsible for reconfirming and retaining current customers while expanding digital usage at installed base accounts.

• Responsible for assisting faculty in implementing and integrating Wiley's digital solutions.

• Consult with instructors on implementation and curriculum design. Execute individual and departmental training plans.

• Collaborate with DLE/Account Manager to review the status of opportunities, existing business, and expansion opportunities.Partner with DLE/AM to identify priority customers and participate in effective retention strategies to reduce digital churn and ensure a superior experience for our installed customers.Carve out separate retention strategies for priority accounts/adoptions vs. all other adoptions.

• Drive and support pilots across the territory with follow-up, surveys, assistance with the platform, and questions. Assist AM with converting the pilot to an adoption.

• Collaborate with DLE/AM partner weekly or biweekly on adoption strategies to effect expansion and digital penetration.

• Proactively follow up with customers to ensure a positive experience using Wiley products and promote new features and functionality specific to their user experience.

• Conduct re-training with keycustomers to ensure all large adoption customers are "power users."

• Provide deep integration support on various LMS / LTI implementations.

• Provide regular account and adoption intelligence in SFDC after working with customers. Confirm/Update Inclusive Access (IA) readoption Opps in SFDC for enrollment, Won/Lost stage, instructors contact info on IA adoptions. Maintain Bookstore communication and relationships to obtain IA adoption details, IA processes, and work order details.

• Analyze and drive digital usage data via activations reports for priority adoptions after back-to-school period ends.

• Review Vendor reports at specific times during the season for IA courseware adoptions, confirm with bookstore or instructor if additional information is needed, review and update opp in SFDC, Set to IA in CAP. Follow up on non-responders of IA confirmations at the end of each season.

Qualifications:

• Undergraduate degree

• 2-4 years of relevant work experience in a similar function

• Previous customer service, sales support and tech product support exposure

• Able to lead effective presentations to internal and external customers, in both large groups and one-on-one settings.

• User experience knowledge with a CRM platform, preferably Salesforce

• Strong written and verbal communication skills

• Excellent organization and time management skills

• Ability to learn and apply technical expertise with new and existing platforms.

• Strong skill set to train and implement digital solutions.

• Self-starter with the ability to maximize time and generate high ROI by leveraging strong listening skills to understand and execute digital solutions.

• Adaptable: can navigate complex sales processes with multiple decision makers

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

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