Numeric Technologies Salary Jobs in Usa

About , Inc.

, Inc. is a leading online gifting and experiential commerce company with a family of iconic brands including , Harry & David, Cheryl’s Cookies, , Things Remembered, and more. Our mission is to inspire more human expression, connection, and celebration—powered by innovative customer experiences and a seamlessly integrated technology ecosystem.

Key Responsibilities

Strategic Technology Leadership

• In conjunction with the Business and Product Management, define and execute a multi-year technology vision and roadmap spanning:
• Customer Care platforms (CCaaS (Contact Center as a Service), CRM, customer accommodations, digital engagement, WFM and analytics
• Develop and execute Enterprise Order Management integrations for exception handling
• Collaborating with Product Management to develop AI & Virtual agents’ strategy and execution
• Align technology investments to measurable business outcomes including:
• CSAT / NPS improvement
• Cost-to-serve reduction
• CSRs end-to-end productivity improvements
• Establish scalable, API-first, cloud-native architecture aligned to enterprise standards.

Technology Platform & Solution Ownership

• Ensure reliable, secure, compliant, and scalable technology platform to deliver operational capability across:
• Voice, chat, email, SMS, and digital service channels
• Integrated order capture and exception handling
• Work collaboratively within IT (and business) on integrations across ERP, WMS, TMS, Digital Commerce, Payments, real-time Inventory visibility and enterprise data platforms to drive a seamless customer and agent experience
• Collaborate on Customer Center strategy, design, reliability, and optimization:
• IVR, call routing, telephony platforms
• Order exception management workflows
• Self-service and agent assisted transactions
• Ensure peak-readiness and high availability (99.9%+ uptime) across all platforms.

Delivery & Modernization

• Lead large-scale technology transformation programs including:
• CCaaS implementation & migrations
• CRM modernization
• Workforce forecasting, planning and scheduling solutions
• Autonomous agents and customer experience improvements
• Implement agile engineering practices with outcome-based delivery.
• Establish architecture standards for technology selection, deployment, lifecycle management, and technical governance.
• Support modernization initiatives leveraging:
• Intelligent call routing and speech recognition
• Predictive inventory analytics
• Automated order exception handling

Innovation& Intelligent Automation (AI/ML, Agentic AI, Bots)

• Support adoption of AI, machine learning, and intelligent automation across customer care.
• Support implementation of Agentic AI and autonomous workflow agents to:
• Address and resolve WIMO calls
• Resolve order exceptions
• Automate refunds, replacements, and adjustments
• Proactively manage inventory imbalances
• Assist agents with real-time recommendations and next-best actions
• Collaborate and support conversational AI, chatbots, voice bots, and virtual assistants to increase containment, improve personalization, and reduce cost-to-serve.
• Deploy predictive analytics and ML models for:
• Call volume forecasting
• Order risk scoring
• Inventory demand sensing
• Backorder prevention
• Establish foresight metrics, alerts and early-warning dashboards to anticipate service spikes, fulfillment bottlenecks, delivery and inventory constraints before customer impact.
• Partner with Data & Analytics to operationalize semantic-layer-driven intelligence into customer[1]care systems.

Operational Excellence & Reliability

• Own production support, incident management, and platform stability.
• Reduce incident rates and Mean Time to Resolution (MTTR).
• Ensure resilience, disaster recovery readiness, and business continuity.
• Optimize system performance to handle seasonal and promotional peaks.

Data, Analytics & Automation

• Enable analytics layer to help business improve:
• Call containment
• Forecast accuracy
• Agent productivity
• Customer and Agent experience
• Cost-to-serve
• Establish KPI dashboards measuring both technical and business performance impact.

Leadership & Cross-Functional Collaboration

• Build and lead high-performing engineering, architecture, and operations teams.
• Partner closely with:
• Product Management and Customer Care Operations
• Supply Chain & Fulfillment
• Digital Commerce
• Finance & FP&A
• Security & Compliance
• Influence executive stakeholders and participate in steering committee governance.
• Ensure alignment with enterprise Intake Planning and capital prioritization processes.

Qualifications:

Experience

• 10+ years of progressive senior technology leadership and management of enterprise platforms experience (Sr. Director or VP level).
• eCommerce environments ($1B+ revenue).
• Experience managing global teams (including off-shore development centers) and large technology portfolios.

Technical Expertise

• Deep knowledge of:
• CCaaS platforms (e.g., Dynamics, Genesys, Five9, NICE, Kodex)
• CRM platforms (e.g., Salesforce, Dynamics, Zendesk, ServiceNow)
• Workforce Management Solutions
• IVR and call/chat routing & optimization
• Strong understanding of:
• Cloud-native architecture
• API and microservices design
• Event-driven integration patterns
• Enterprise security and compliance standards

Leadership Competencies

• Strategic thinker with firm grasp on innovation and emerging technologies.
• Clear communicator with strong business acumen.
• Proven ability to influence C-level executives.
• Strong vendor negotiation and ecosystem management skills.
• Data-driven decision-maker with measurable results orientation.
• Exceptional team player with proven servant leadership style.

Education

• Bachelor’s degree in Computer Science, Engineering, Information Technology is required.
• Advanced degree preferred

Intellectual Property Partners / Groups

Patents • IP Litigation • Technology Transactions • Life Sciences • Software

Fast-Growing AmLaw Firm | Nationwide Platform

We are representing a fast-growing AmLaw firm actively building a national intellectual property platform across patent prosecution, IP litigation, life sciences, and technology transactions. The firm is making significant strategic investments in lateral partners and groups who want a scalable platform, stronger economics, and real institutional support for growing sophisticated IP practices.

This is a growth-driven opportunity for partners who want more than just overhead — it is built for IP rainmakers who want cross-selling, premium clients, and a firm that actively invests in their success.

The Platform

The firm represents technology companies, life sciences innovators, venture-backed startups, and Fortune-level enterprises across the full spectrum of IP and technology matters. The IP practice integrates seamlessly with corporate, M&A, private equity, regulatory, and litigation teams, allowing partners to expand wallet share and capture larger, more complex engagements.

The platform supports matters including:

• Patent prosecution & portfolio management
• IP litigation (patents, trade secrets, trademarks, copyright)
• Technology licensing, SaaS, and data transactions
• IP due diligence for M&A, financings, and investments
• Life sciences, biotech, pharma, and med-tech IP
• Cross-border and international IP strategy

Who They’re Looking For

The firm is seeking partners — and partner groups — with:

• A portable book of business
• Practices in patents, IP litigation, life sciences, technology, or IP transactions
• Interest in a platform that delivers real growth, not just a desk and a logo

Portable Books typically start in the at $750K, with flexibility based on synergies, trajectory, and expansion potential.

Why Partners Make This Move

This firm offers:

• AmLaw-level sophistication with entrepreneurial economics
• National footprint with flexible office alignment
• True cross-selling across corporate, PE, litigation, and regulatory
• Real marketing and business-development infrastructure
• Leadership opportunities to help shape the IP platform

Partners join because they want more leverage, more referrals, and more upside — without the bureaucracy .

Explore Confidentially

All conversations are handled in strict confidence.

If you are exploring a platform that offers better economics, institutional clients, and a serious commitment to IP growth, we welcome a discreet discussion.

Come join Connecticut Innovations (CI) as a Senior Associate/Associate primarily supporting our Technology Fund with opportunities to support other CI Venture Funds!

Connecticut Innovations (CI)

As Connecticut's strategic venture capital arm and one of the most active investors on the eastern seaboard, CI has a portfolio of 220+ companies across various industries, with strengths in life sciences, technology and climate tech. CI meets with hundreds of companies every year, identifying the most promising early-stage companies looking to grow in the state. Every year, CI invests in 20+ new companies, in addition to providing follow-on capital to existing portfolio companies. CI also invests as a Limited Partner in outside venture funds based in CT (17 in the past 6 years).

• CI has invested $700+ million in innovative startups since 1995
• CI’s leveraging power is 10X, or $7+ billion

CI announced it invested $45.8 million in 67 companies and venture funds throughout the fiscal year ending June 30, 2025. CI’s investments also helped to attract an additional $653 million in outside capital into its portfolio companies. The fiscal year generated $43.2 million in proceeds, which will allow CI to invest in more early-stage companies in the future.

Our culture is vibrant, diverse, collaborative, and inclusive. We embrace perspective and have mission alignment on our impact to Connecticut’s innovation ecosystem. We host or participate in over 20 ecosystem events per year, and our headquarters at The District in New Haven is a catalyst for partnership and an innovation ecosystem community hub.

Connecticut Technology Fund

Our Technology Fund has provided more than $140 million to date to Connecticut’s promising high-tech companies (140+), with a focus on FinTech, InsurTech, SaaS and PaaS early-stage companies. We have realized over $135 million in proceeds from our investments in this Fund. We have also attracted companies to Connecticut from both coasts and as far away as Europe!

Venture Capital (VC) Senior Associate/Associate

All Venture Team members play a pivotal role as part of the investment due diligence process and post-investment, as part of scaling the portfolio company. As an organization, we embrace diversity of thought, listen with an open mind, think big and concretely, and invest with the mission in mind.

A VC Senior Associate/Associate helps execute our investment strategy by researching promising technology markets. They also participate in all phases of the investment process including due diligence, meetings with management, focused company and industry research, financial modeling, writing investment recommendations, and supporting CI portfolio companies as board observers.

We are currently seeking a VC Senior Associate/Associate to join our Technology Fund Venture Team for a period of 2 to 3 years (with opportunities to extend beyond 3 years) and help develop and manage an active high-tech portfolio. Candidates should be self-starting, curious, flexible and have knowledge of financial statements, business plans and other financial and legal documents.

Qualifications

• Bachelor’s degree in computer science or the equivalent
• MBA or master’s degree
• Work or internship experience in market research, management consulting, venture capital or investment management
• Work experience operating in a high-growth, early-stage FinTech, InsurTech, SaaS and PaaS company preferred
• Experience as a Founder preferred, but not required

Responsibilities

• Representing CI at industry events, source investment prospects, develop relationships with potential co-investors
• Screening and analysis of potential investments
• Conducting due diligence and competitive analysis
• Financial modeling and valuation analysis, collaborating with and supporting other members of the CI Venture team.
• Preparing reports and proposals regarding potential investments and portfolio companies
• Drafting term sheets
• Reviewing legal documents related to financings and other matters
• Presenting investments for approval to CI advisory committees and committees of the CI Board of Directors
• Assisting in identifying strategic, marketing and partnering opportunities for portfolio companies
• Participate in meetings and calls related to due diligence, industry research, and investment negotiations

Skills & Competencies

• A seeker and learner mentality, with a passion for and knowledge of the deep-tech technologies
• High personal passion for a fast-developing innovation ecosystem
• Detailed, action-oriented person who takes initiative to follow-up on items.
• Project management and organization skills to solicit and follow up on meetings.
• Communicate comfortably with a wide range of stakeholders.
• Ability to synthesize data into a compelling story.
• Sufficient understanding/comfort of technology to recognize the business opportunities it unlocks

This role will work at CI’s headquarters in New Haven, CT (District | Coworking Space) on a hybrid schedule (Mondays and Wednesdays onsite). Having a Connecticut residency is required for this role.

Connecticut Innovations offers a competitive starting salary, with additional bonus opportunities based on team and individual investment performance, generous paid time off, and a culture that encourages work-life balance.

Connecticut Innovations is an equal opportunity/affirmative action employer. We welcome all candidates to apply regardless of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, or status as a protected veteran.

Organization: YBI

Location: Youngstown, Ohio 

Employment Type: Full-time

Reports To: Chief Manufacturing Officer

Position Overview

YBI is seeking a highly motivated Technical Fellow of Research and Business Development to support YBI’s advanced manufacturing and additive manufacturing initiatives, with a primary focus on supporting the activities of the Youngstown Innovation Hub for Defense and Aerospace.

This position will report directly to YBI while playing a key role in advancing the Innovation Hub’s mission to accelerate additive and advanced manufacturing technologies for defense, aerospace, and industrial applications. The role bridges applied research, federal program development, regional supply-chain engagement, and the development of shared-use, fee-for-service technical services that support manufacturers across Northeast Ohio and the broader Midwest.

Key Responsibilities

Business Development, Commercialization & Innovation Hub Support

• Identify, pursue, and develop business development opportunities aligned with YBI’s advanced manufacturing strategy and the Youngstown Innovation Hub’s defense and aerospace focus.

• Support commercialization and technology transition efforts that move innovations from TRL/MRL development into pilot and production environments.

• Engage OEMs, tier suppliers, foundries, tooling and mold shops, and additive manufacturing service providers throughout Northeast Ohio and the Midwest.

• Represent YBI in engagements with industry partners, government agencies, academic institutions, and regional economic development organizations.

Shared-Use & Fee-for-Service Program Development

• Lead the design, launch, and expansion of YBI’s internal fee-for-service and shared-use technical services, in coordination with Innovation Hub activities.

• Develop service offerings, engagement models, and pricing strategies for reverse engineering, 3D scanning and metrology, rapid prototyping, additive manufacturing, and mold/tooling design.

• Align service capabilities with regional manufacturing needs, workforce development priorities, and defense supply-chain requirements.

• Support utilization of YBI and Innovation Hub equipment and facilities by industry partners, small businesses, and startups.

Grant Writing & Federal Program Development

• Lead and support competitive proposals for SBIR/STTR, Department of Defense, and manufacturing-focused federal funding programs.

• Integrate YBI capabilities, Innovation Hub assets, and sustainable revenue models into grant proposals and long-term program strategies.

• Coordinate proposal development across YBI staff, technical teams, academic partners, and administrative stakeholders.

Research, Technical & Market Analysis

• Conduct applied research and market analysis related to additive manufacturing, advanced materials, and hybrid manufacturing processes.

• Support applied R&D, demonstration projects, and pilot programs in metal and ceramic additive manufacturing.

• Evaluate manufacturability, scalability, cost, and quality considerations for transitioning technologies into production.

• Prepare technical reports, white papers, and sponsor-facing deliverables.

Required Qualifications

• PhD preferred (Master’s degree with significant relevant experience will be considered).

• Demonstrated experience in federal grant writing, particularly SBIR/STTR programs.

• Strong applied research and technical analysis capabilities.

• Working knowledge of additive manufacturing and 3D printing technologies.

• Excellent written and verbal communication skills.

Preferred / Bonus Qualifications

• Experience working with or supporting programs for the U.S. Department of War

• Experience building or managing shared-use, fee-for-service, or applied research service models.

• Familiarity with Northeast Ohio and Midwest manufacturing supply chains, including metal additive manufacturing, 3D-printed ceramics, castings, foundry operations, mold design, tooling, and hybrid manufacturing.

• Experience supporting technology transition, scale-up, or manufacturing readiness initiatives.

Why Join YBI

• Opportunity to work directly for YBI, a national leader in advanced manufacturing innovation.

• Direct role in supporting the Youngstown Innovation Hub for Defense and Aerospace.

• Access to state-of-the-art additive manufacturing, scanning, and prototyping capabilities.

• Collaborative environment connecting startups, manufacturers, academia, government, and workforce partners.

• Meaningful impact on defense, aerospace, and industrial supply chains in Northeast Ohio and the Midwest.

A leading international law firm with a top-tier Technology Transactions practice is seeking a mid-level associate for its premier team in Palo Alto.

The group advises many of the most innovative technology companies and market-leading enterprises on complex commercial transactions involving cutting-edge technologies.

Representative work includes:

• AI counseling and deployment arrangements
• Software, SaaS, and content licensing agreements
• Cloud hosting and application hosting transactions
• IP development, joint development, and technology transfer agreements
• Strategic partnering and distribution arrangements
• Transactional privacy, regulatory, and emerging AI compliance counseling

The firm offers top-of-market compensation ($260,000–$365,000), lean deal teams, significant drafting responsibility, and a collaborative, talent-development-focused culture known for practical, business-oriented advice.

Ideal Candidate Profile:

• Class Year 2021–2023
• 3–5 years of technology transactions experience
• Strong drafting and negotiation skills
• Experience with AI, SaaS, cloud, and IP licensing matters preferred
• Excellent academics
• Currently at an AmLaw 50 firm preferred

If this aligns with your background and interests, please feel free to reach out for a confidential conversation.

Overview

A private investment firm is seeking a Senior Associate to join its Technology investing team. The role will focus on evaluating and executing private equity investments in technology-driven businesses, supporting the full investment lifecycle from sourcing through portfolio management.

Key Responsibilities

• Evaluate investment opportunities in the technology sector through market research, financial analysis, and due diligence
• Build and maintain detailed financial models and investment materials
• Support deal execution including diligence coordination, transaction structuring, and documentation
• Prepare investment committee presentations and internal reports
• Monitor portfolio companies and assist with strategic initiatives, performance tracking, and exit planning
• Work closely with senior investment professionals and management teams

Qualifications

• 3–5 years of experience in private equity, investment banking, growth equity, or a related investment role
• Strong financial modeling, valuation, and analytical skills
• Experience analyzing technology or technology-enabled businesses is preferred
• Excellent communication and presentation skills
• Bachelor’s degree in finance, economics, business, or a related field

Our client, ranked as the #1 University for innovation, is hiring an Instructional Design Strategist/Educational Technology Manager contract-to-hire to join their team!

This individual will act as both a strategic advisor and hands-on contributor, partnering closely with founding faculty, curriculum leadership, and enterprise IT/Learning Experience (LX) teams to design scalable, compliant, and innovative learning solutions that support modern medical education.

Serve as the acting Educational Technology Manager for the new School of Medicine and Medical Engineering, consulting on and supporting the design of the end-to-end educational technology ecosystem in alignment with curriculum innovation and LCME accreditation requirements.

Hourly Rate: up to $45/hour

Converting Salary: Up to $85,000/year (Full Benefits & Reduced Tuition Credit Offerings!)

Employment Type: W2 Only (cannot provide sponsorship)

Location: Phoenix, AZ (hybrid)

Hire Type: Contract-to-Hire

*3 months contract before conversion

Requirements/Day to Day:

• Background in instructional design, educational technology, or learning experience design, ideally within medical education, healthcare education, or higher education.
• Lead research, evaluation, and selection of instructional technologies, supporting the core academic technology stack, including: LMS, assessment/eval, media capture/content
• Contribute to the design and implementation of AI-supported solutions for teaching, learning, and assessment, with a strong emphasis on ethnicity, regulatory, compliance
• Collaborate closely with founding faculty, curriculum leaders, and central IT/LX partners to translate complex pedagogical, clinical, and accreditation requirements into scalable, workflow-driven systems.

The Director of Construction Technology plays a critical role in advancing the company’s use of technology across all business units and particularly within operations. This position serves as the bridge between construction operations, IT, and executive leadership — ensuring that technology solutions are effectively deployed, utilized, and continuously improved to support project delivery, operational efficiency, and data-driven decision making.

The Director of Construction Technology will maintain active awareness of emerging construction technologies, lead software training and adoption efforts, and provide first-line support for systems in use. This role is ideal for a candidate with a strong understanding of construction processes, a working knowledge of IT and system integrations, and a passion for applying technology to improve performance and collaboration across the organization.

This position reports to a Senior executive and will work closely with Project Management, Field Supervisors, Accounting, IT Staff, and the Executive Leadership team.

KEY RESPONSIBILITIES

Technology Leadership & Strategy

• Stay informed of industry technology trends, vendor developments, and emerging software capabilities relevant to construction operations.
• Advise leadership on opportunities for innovation, efficiency, and competitive advantage through technology adoption.
• Participate in strategic planning for technology roadmaps, integrations, and process automation.

System Management & Support

• Provide Level 1 helpdesk support for construction technology platforms, including issue resolution, troubleshooting, and escalation to vendors or IT as needed.
• Support implementation, configuration, and optimization of applicable technology solutions, software and systems.
• Ensure smooth coordination and communication between project and field personnel, IT staff, and software vendors.

Training & Adoption

• Develop and deliver training programs for project and office staff on relevant technologies and best practices.
• Create and maintain training materials, user guides, and process documentation.
• Promote a culture of technology adoption and continuous learning across the company.

Vendor & System Administration

• Assist in vendor management, including contract renewals, license tracking, support coordination, and performance evaluation.
• Coordinate system updates, release testing, and change management with IT and vendor teams.
• Help evaluate new software solutions, pilot programs, and system integrations.

Integration & Data Awareness

• Support efforts to integrate systems for seamless data flow between project management, corporate services, and field applications.
• Work with IT and business intelligence teams to improve data accessibility, reporting, and analytics.
• Understand and advocate for data integrity, ownership, and governance across platforms.

Collaboration & Field Engagement

• Collaborate daily with IT staff, project executives, project and field leaders, and senior management to align technology initiatives with operational goals.
• Conduct regular visits to company offices and job sites to assess technology use, identify opportunities for improvement, and provide hands-on support.

QUALIFICATIONS

Education

• College degree in Construction Management or related discipline preferred.
• Education or formal training in computer science, programming, or software development is a plus and may substitute for the college degree above with relevant operational experience.

Experience

• Minimum of 5 years of experience in the construction industry.
• At least 4 years in construction operations (field or project management experience preferred).
• 2–4 years of experience in a role involving technology solution management, system administration, or software implementation
• Experience in major software/systems transitions preferred.
• Experienced in the end-to-end implementation of scalable data lake solutions for enabling enhanced data accessibility and analytics for strategic business decisions.
• Developed interactive dashboards and reports using Power BI or equivalent.

Technical Competencies

• Familiarity with construction technology platforms such as Procore, Viewpoint, Autodesk, Bluebeam, etc.
• Understanding of IT operations, system integrations (APIs, data exchanges, middleware), and database principles.
• Proficiency in Microsoft 365 ecosystem (SharePoint, Teams, Power BI) and other common collaboration tools.
• Ability to train, communicate, and translate technical concepts to non-technical users.

About Us

Perform Properties is a Blackstone Real Estate portfolio company focused on high-performing retail and office properties with People-Appeal - vibrant spaces where people actively choose to work, shop, and gather. With expertise in transactions, development, leasing, and management, the company oversees over 33 million square feet of retail and office properties across the U.S. Learn more: .

Role Summary

Our Director, Technology Enablement accelerates growth by empowering our people with deep, sophisticated Technology adoption & literacy. An influencer & persuader that leads people to more productive Technology use in meaningful, substantial ways, the Director, Technology Enablement finds & creates learning moments that matter, giving our people the skills & confidence they need to put AI, automation and other emerging technologies to work for them every day – not just talk about their potential & possibilities.

This role reports to the Chief Technology Officer and is based in the office, 5 days a week.

Essential Job Functions

• Create Learning Experiences, Programs & Content to reduce our Time-to-Productivity
• Champion Technology & AI Adoption, Measurement & Continuing education to reduce our Time-to-Insight
• Mobilize AI, Automation, Agentic & emerging technology innovations to reduce our Coordination Tax
• Drive Engagement & Communication that creates meaningful change in our audiences
• Model the successful use of AI as a capabilities & resource extension, not just a gimmick
• Grow individuals & teams of technologists in the Technology Enablement space as their leader

Qualifications and Technical Competencies

• 5-7+ years leading Technology Training, Enablement and / or Modern Workplace-focused teams
• 3-5 years managing agile projects (Scrum, Kanban, SAFe)
• 1-3 years managing people (direct reports)
• Demonstrable success driving adoption for Modern Workplace platforms (Microsoft 365, Google Workspace)
• Demonstrable success delivering Technology-focused learning programs, content and outcome measurement
• Advanced proficiency in common Collaboration platforms (Microsoft Teams / SharePoint Online, Google Chat / Drive / Sites, Slack Enterprise)
• Advanced proficiency in common Generative AI platforms (Microsoft Copilot, Google Gemini, ChatGPT Enterprise)
• Advanced proficiency in common Agentic and/or Robotic Process Automation (RPA) platforms (UiPath, Microsoft PowerAutomate, Workato, Zapier)
• Bachelor’s Degree in Computer Science, Communications or relevant tertiary education

Benefits & Compensation

Benefits: The Company provides a variety of benefits to employees, including health insurance coverage, retirement savings plan, paid holidays and paid time off (PTO).

Base Salary Range: $165,000 – $185,000. This represents the presently-anticipated low and high end of the Company’s base salary range for this position. Actual base salary range may vary based on various factors, including but not limited to location and experience.

The additional total direct compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility.

Closing

EEO Statement

Our company is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our employment decisions are based on individual qualifications, job requirements and business needs without regard to race, color, marital status, sex, sexual orientation, gender identity and/or expression, age, religion, disability, citizenship status, national origin, pregnancy, veteran status and or any other legally protected characteristics. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email

#LI-Onsite

About RFS®

At RFS®, we don’t just manage projects—we build lasting partnerships. Our mission is to deliver exceptional multisite project management through constant communication, technical excellence, and a commitment to quality.

As RFS® continues expanding nationally, our technology systems play a critical role in supporting operations, communication, and data-driven decision making. We’re looking for a systems-minded IT Coordinator who thrives in a fast-paced environment and enjoys helping teams work more efficiently through reliable technology and strong system support.

Role Overview

The IT Coordinator supports the day-to-day operation of the company’s technology systems and provides internal help desk support across the organization.

This role requires strong troubleshooting ability, clear communication, and a systems-oriented mindset. The IT Coordinator will help maintain user access, configure employee technology, and support core platforms such as Salesforce and Microsoft 365.

You’ll serve as a key support resource for Team Members across the company, helping resolve technical issues, maintain system reliability, and contribute to the ongoing improvement of our technology environment.

This position is based in Brooksville, FL, with hybrid flexibility depending on operational needs.

Key Responsibilities

• Provide help desk support and resolve internal technical issues across company systems
• Troubleshoot hardware, software, and user access issues for Team Members
• Configure laptops, mobile devices, and system access for new employees prior to onboarding
• Administer and support internal platforms including Salesforce and Microsoft 365
• Maintain user permissions and system configurations across company tools & platforms
• Assist with the development and maintenance of internal documentation, SOPs, and system procedures
• Monitor recurring issues and help identify opportunities to improve system workflows and processes

What Makes You a Fit

• Experience in IT support, help desk, or systems administration
• Hands-on experience supporting Salesforce or similar CRM platforms
• Strong troubleshooting and problem-solving ability
• Comfortable supporting both hardware and cloud-based systems
• Clear communication skills and the ability to assist non-technical users
• Organized and systems-minded with the ability to manage multiple support requests
• Service-oriented mindset with a desire to help teams succeed through reliable technology

What We Offer

• Competitive compensation and quarterly performance incentives
• Growth opportunities as RFS® expands
• Collaborative, high-performance culture
• Hands-on training & professional development support
• Tuition reimbursement & opportunities to expand technical certifications