Kcm Technical Jobs in Usa

About the Role

The Senior Manager, Technical Design, leads the end-to-end technical development of denim and non-denim apparel, ensuring products meet the highest standards of fit, quality, aesthetics, and manufacturability. This role partners closely with Design, Product Management, and Sourcing to deliver commercially viable products at scale, on time, and within margin targets. The position spans fit strategy, technical execution, factory collaboration, and team leadership across the full go-to-market cycle.

You’ll Make a Differency By

• Building and curating a best-in-class fit portfolio, researching competitive landscapes, pioneering new construction techniques, and championing product excellence
• Creating and overseeing product specifications and detailed technical sketches to ensure precision-engineered execution from prototype through production
• Owning the commercialization process, monitoring factory utilization of blocks, and ensuring fit and construction consistency across global vendor partners
• Leading fit sessions and clearly communicating fit corrections and pattern updates from prototype to production
• Partnering and influencing cross-functional partners to align with the fit intent and product vision
• Driving continuous improvement in product fit, quality, and process to elevate efficiency and consumer satisfaction
• Mentoring direct reports and strengthening technical skills, process rigor, and career growth
• Fostering open communication and a collaborative team environment across all stakeholders
• Contributing to additional initiatives needed to advance team and business goals
• Assisting with other responsibilities based on business needs

About You

• 15+ years of experience in technical design and product development for denim and non-denim adult bottoms, with deep expertise in fit, patternmaking, and body-to-garment relationships
• Proficient in apparel manufacturing processes and the full product development lifecycle
• Highly effective problem-solver who can manage complexity and multiple priorities with confidence
• Proven driver of innovation and continuous improvement
• Self-directed and thrives in a fast-paced, results-driven environment
• Excellent collaboration and influencing skills with a track record of building trusted cross-functional partnerships
• Agile and adaptable, with the ability to prioritize, work independently, and manage change effectively
• Exceptional written and verbal communication skills
• Detail-oriented with strong accuracy and follow-through
• Demonstrated people leader with experience attracting, developing, and retaining top technical talent
• Proficient in Adobe Illustrator and Microsoft Office (Word, Excel); experience with PLM and patternmaking systems (e.g., Accumark) is a plus
• BA or BS preferred

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride, work, and play outdoors, and care about performance, quality, comfort, and style.

The salary range for this position is $132,000 - $141,000 per year.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

Ariat’s holistic benefits package for full-time team members includes (but is not limited to):

• Medical, dental, vision, and life insurance options
• Expanded wellness and mental health benefits
• Paid time off (PTO), paid holidays, and paid volunteer days
• 401(k) with company match
• Bonus incentive plans
• Team member discount on Ariat merchandise

Note: Availability of benefits may be subject to location & employment type and may have certain eligibility requirements. Ariat reserves the right to alter these benefits in whole or in part at any time without advance notice.

Ariat will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis protected under federal, state, or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect, use, retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

About US

GMI Cloud is a fast-growing AI infrastructure company backed by Headline VC and one of only six cloud providers worldwide to earn NVIDIA’s prestigious Reference Platform Cloud Partner designation . We operate 8 of our own GPU clusters across the U.S. and Asia, delivering a full spectrum of services from GPU compute service to AI model inference API solutions. As an NVIDIA Reference Platform Cloud Partner, our infrastructure meets the highest standards for performance, security, and scalability in AI deployments. We empower AI startups and enterprises to “build AI without limits,” providing everything they need to prototype, train, and deploy AI models quickly and reliably.

About this role

We’re seeking a Sr. Technical Account Manager (TAM) with a strong customer-first approach, technical expertise, and a passion for solving complex challenges. You will play a critical role in ensuring customers have an outstanding experience with GPU Cloud by addressing their needs proactively, resolving technical challenges promptly, and advocating for their success. If you thrive in fast-paced environments, excel in building strong customer relationships, and are driven to deliver exceptional service, we’d love to hear from you.

Key Responsibilities

Building Strong Customer Relationships

• Serve as the primary technical contact for customers, addressing inquiries and issues promptly and effectively.

• Advocate for customers within GMI Cloud, ensuring their needs influence product roadmaps and service enhancements.

• Conduct workshops, training sessions, and tailored consultations to help customers maximize GPU Cloud utilization.

Proactive Problem-Solving & Technical Guidance

• Monitor customer environments to identify potential risks and performance bottlenecks, implementing preventative measures.

• Guide customers in designing and optimizing GPU-based system architectures, ensuring performance, scalability, and stability.

• Support cloud migrations by leveraging expertise in high-performance computing, AI/ML workloads, and data processing.

Cloud Optimization & Operational Excellence

• Conduct operational reviews to assess resource utilization, performance improvements, and cost optimization opportunities.

• Collaborate with customers to enhance business continuity, disaster recovery, and system monitoring capabilities.

• Drive continuous improvements, empowering customers to independently maintain and scale their cloud environments.

Required Skills

1. AI Infrastructure: Understanding of GPU servers, storage (Ceph, NVMe, NFS), and high-speed networking (InfiniBand, RoCE).
2. Kubernetes (K8s): Understanding of container orchestration, scheduling, and networking.
3. AI/LLM: Familiarity with large language model training and inference workflows.
4. Frameworks: Working knowledge of SGLang, vLLM, Slurm, and Ray (Anyscale) or equivalent distributed computing tools.
5. Communication: Clear and confident in technical discussions with customers and internal teams.

Preferred Qualifications

1. Certified Kubernetes Administrator (CKA) certification is preferred.
2. Hands-on experience in HPC, MLOps, or large-scale AI infrastructure environments.
3. Experience managing or scaling Ray clusters for distributed inference or data processing.
4. Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical field.
5. Prior experience supporting enterprise or hyperscale AI workloads is a plus.

Organization: YBI

Location: Youngstown, Ohio 

Employment Type: Full-time

Reports To: Chief Manufacturing Officer

Position Overview

YBI is seeking a highly motivated Technical Fellow of Research and Business Development to support YBI’s advanced manufacturing and additive manufacturing initiatives, with a primary focus on supporting the activities of the Youngstown Innovation Hub for Defense and Aerospace.

This position will report directly to YBI while playing a key role in advancing the Innovation Hub’s mission to accelerate additive and advanced manufacturing technologies for defense, aerospace, and industrial applications. The role bridges applied research, federal program development, regional supply-chain engagement, and the development of shared-use, fee-for-service technical services that support manufacturers across Northeast Ohio and the broader Midwest.

Key Responsibilities

Business Development, Commercialization & Innovation Hub Support

• Identify, pursue, and develop business development opportunities aligned with YBI’s advanced manufacturing strategy and the Youngstown Innovation Hub’s defense and aerospace focus.

• Support commercialization and technology transition efforts that move innovations from TRL/MRL development into pilot and production environments.

• Engage OEMs, tier suppliers, foundries, tooling and mold shops, and additive manufacturing service providers throughout Northeast Ohio and the Midwest.

• Represent YBI in engagements with industry partners, government agencies, academic institutions, and regional economic development organizations.

Shared-Use & Fee-for-Service Program Development

• Lead the design, launch, and expansion of YBI’s internal fee-for-service and shared-use technical services, in coordination with Innovation Hub activities.

• Develop service offerings, engagement models, and pricing strategies for reverse engineering, 3D scanning and metrology, rapid prototyping, additive manufacturing, and mold/tooling design.

• Align service capabilities with regional manufacturing needs, workforce development priorities, and defense supply-chain requirements.

• Support utilization of YBI and Innovation Hub equipment and facilities by industry partners, small businesses, and startups.

Grant Writing & Federal Program Development

• Lead and support competitive proposals for SBIR/STTR, Department of Defense, and manufacturing-focused federal funding programs.

• Integrate YBI capabilities, Innovation Hub assets, and sustainable revenue models into grant proposals and long-term program strategies.

• Coordinate proposal development across YBI staff, technical teams, academic partners, and administrative stakeholders.

Research, Technical & Market Analysis

• Conduct applied research and market analysis related to additive manufacturing, advanced materials, and hybrid manufacturing processes.

• Support applied R&D, demonstration projects, and pilot programs in metal and ceramic additive manufacturing.

• Evaluate manufacturability, scalability, cost, and quality considerations for transitioning technologies into production.

• Prepare technical reports, white papers, and sponsor-facing deliverables.

Required Qualifications

• PhD preferred (Master’s degree with significant relevant experience will be considered).

• Demonstrated experience in federal grant writing, particularly SBIR/STTR programs.

• Strong applied research and technical analysis capabilities.

• Working knowledge of additive manufacturing and 3D printing technologies.

• Excellent written and verbal communication skills.

Preferred / Bonus Qualifications

• Experience working with or supporting programs for the U.S. Department of War

• Experience building or managing shared-use, fee-for-service, or applied research service models.

• Familiarity with Northeast Ohio and Midwest manufacturing supply chains, including metal additive manufacturing, 3D-printed ceramics, castings, foundry operations, mold design, tooling, and hybrid manufacturing.

• Experience supporting technology transition, scale-up, or manufacturing readiness initiatives.

Why Join YBI

• Opportunity to work directly for YBI, a national leader in advanced manufacturing innovation.

• Direct role in supporting the Youngstown Innovation Hub for Defense and Aerospace.

• Access to state-of-the-art additive manufacturing, scanning, and prototyping capabilities.

• Collaborative environment connecting startups, manufacturers, academia, government, and workforce partners.

• Meaningful impact on defense, aerospace, and industrial supply chains in Northeast Ohio and the Midwest.

OUR COMPANY:

DISPLAYIT Inc. stands as an acclaimed designer and manufacturer, specializing in the creation of structured experiential environments. Established in 1998 in Irvine, California, currently expanding operation in Texas. DISPLAYIT is dedicated to designing, constructing, and installing innovative structural branded solutions that convey a cohesive brand message for our valued customers.

At the heart of our success is a team of highly talented individuals who collaborate creatively at the highest level, aiming to deliver the finest custom experiences. Our commitment is underscored by our relentless pursuit of creative solutions to exceed customer expectations. We exist not only to meet but to surpass the needs of our customers, and our unwavering focus is on operational efficiency.

Join us in our journey at our state-of-the-art facilities located in the vibrant city of Irvine, where innovation and excellence converge.

SUMMARY:

The additional Technical Draftsperson will play a key role in our engineering department, collaborating closely with the design, fabrication, and project management teams to translate conceptual design into well-coordinated, technically accurate construction documents. This role requires a firm grasp of fabrication methods, architectural detailing, industry standards, and a proactive approach to problem-solving. The selected candidate will contribute to projects across the entire design-to-fabrication spectrum, ensuring precision, efficiency, and adherence to project timelines. Under the direction of the Project Manager and Director of Design/Technology, the 3D Technical Designer/Drafter produces shop drawings for multiple elements or entire projects. The ideal candidate must possess excellent technical design skills and some leadership skills to develop and implement solutions and communicate them to stakeholders effectively.

DUTIES AND RESPONSIBILITIES:

• Develop detailed shop drawing packages and architectural drawings, including plans, elevations, sections, and details, to provide clients, project managers, and fabrication leads with an accurate representation of the design intent, scope of work, materials, and fabrication/assembly methods.
• Collaborate with the design team to ensure seamless integration of aesthetic and functional aspects into technical drawings. Proactively identify potential design and fabrication issues and propose solutions.
• Meet deadlines and achieve high-quality, on-budget outcomes by establishing and maintaining effective communication among the project team, fabricators, clients, vendors, contractors, and consultants.
• Conduct thorough reviews of technical documents to ensure accuracy, completeness, and compliance with industry standards and regulations.
• Implement best practices and standards to accelerate project timelines while maintaining quality.
• Ensure the design complies with company standards, client requirements, and other specifications (ADA, Building Codes, etc.)
• Prepare facility impact documentation to share with the architect, client, and general contractors, detailing the necessary infrastructure to integrate and install the exhibit.
• Identify opportunities for process optimization and efficiency improvements within the design and engineering workflow. Utilize relevant software tools and platforms to enhance the efficiency and accuracy of fabrication drawings.

QUALIFICATIONS:

• Associate or Bachelor’s Degree in Engineering, Architecture Industrial Design, Interior Design, or other related Design/Engineering specialization preferred.
• Minimum of 5-10 years of post-college experience as a drafter/detailer for one or more of the following fields: Cabinetry/Millwork, Furniture, Retail, Hospitality, Commercial Architecture, Museum, Trade Show Exhibits, Theater, and Amusement Park projects.
• Proficiency in 2D/3D Design in Rhino or a willingness to learn it within a few months of starting.
• Exceptional proficiency in at least one of the following programs: Rhino, AutoCAD, Fusion, Inventor, SolidWorks, SketchUp, Vectorworks, ArchiCAD, and Revit.
• Strong knowledge of materials/finishes, fabrication tools, and techniques to develop highly detailed 3D models, fabrication drawings, and assembly instructions supporting the design/manufacturing process.
• Strong analytical and problem-solving skills
• General knowledge of building design and documentation
• Fabrication experience is a plus.
• Ability to effectively communicate verbally and in writing, as well as interpret verbal and written instructions.
• Ability to manage multiple projects and drawings simultaneously with attention to detail.
• Ability to prioritize and meet deadlines with limited supervision.
• Experience designing or programming for CNC and Laser Cutting Machines preferred.
• Working knowledge of Microsoft Office Suite, PDF editors, and other support software.
• Bilingual in Spanish/English is a plus.

COMPETENCIES

• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Frequently required to stand
• Frequently required to walk
• Frequently required to sit
• Frequently required to utilize hand and finger dexterity
• Frequently required to talk or hear
• Occasionally required to lift/push/carry items that may exceed 35 pounds

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Technical Product & Quoting Engineer – CNC Environment to join their team. This is a pivotal, hands-on role that blends CNC manufacturing expertise, RFQ/quoting ownership, and product engineering leadership. The ideal candidate brings strong experience supporting CNC-machined components from RFQ through production, collaborating closely with engineering, operations, and suppliers. This role supports a diverse customer base across industries including aerospace, pipe fittings, hydraulics, and hose assemblies.

Key Responsibilities:

• Own and develop accurate, competitive CNC RFQs and production quotes for complex machined components and assemblies.
• Analyze customer drawings, specifications, and RFQs to determine manufacturing feasibility, machining strategy, and cost drivers.
• Translate customer requirements into manufacturable CNC solutions, considering tolerances, materials, cycle times, and production methods.
• Collaborate with engineering, CNC programmers, machinists, and production teams to optimize designs for manufacturability, quality, and cost.
• Support CNC production planning by validating routings, estimating run times, tooling needs, and labor requirements.
• Lead product definition, requirements gathering, and business case development for new and existing products.
• Coordinate prototype builds, first articles, testing, and validation to support customer and internal approvals.
• Partner with sourcing and supply chain teams to support supplier evaluation, CNC sourcing decisions, and cost‑reduction initiatives.
• Monitor product performance, quality metrics, and production feedback, driving continuous improvement initiatives.
• Provide technical guidance and training to internal teams and external partners related to CNC processes and quoting assumptions.
• Track and report key performance indicators including revenue, margin, quoting accuracy, and customer satisfaction.

Qualifications and Skills:

• Bachelor’s Degree in Mechanical, Manufacturing, Industrial Engineering, or related field.
• Significant hands-on experience in a CNC machine shop environment.
• Proven experience with CNC RFQs, CNC quoting, and supporting CNC production in a precision manufacturing environment.
• Strong understanding of CNC machining processes (turning, milling, multi-axis preferred), materials, tolerances, and GD&T/blueprint reading.
• Demonstrated experience estimating cycle times, labor, tooling, and overhead for CNC-machined components.
• Experience working closely with CNC programmers, machinists, and production teams.
• Proficiency with CAD/CAM software and experience navigating ERP/MRP systems.
• Industry experience in aerospace, pipe fittings, hydraulics, hoses, or similar precision manufacturing sectors.
• Strong problem-solving skills, assertiveness, and a collaborative, team-oriented mindset.
• Excellent communication skills with the ability to explain technical and cost concepts to both technical and non-technical stakeholders.
• Familiarity with Lean Manufacturing, Six Sigma, or continuous improvement methodologies is a plus.

Compensation Range: $115,000-$135,000 + 15% Bonus

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Technical Product & Quoting Engineer looking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.

Equal Opportunity Employer/Veterans/Disabled

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Technical Project Manager / Account Manager 

ATC Hospitality IT (HIT) Division 

Position Overview 

ATC Hospitality is seeking a Technical Project Manager / Account Manager to support our growing Hospitality IT (HIT) division. This role is responsible for coordinating technology projects, supporting client relationships, and helping deliver successful outcomes for new and existing hospitality clients. 

This is an entry-to-mid level position with strong growth potential within ATC. The ideal candidate has an IT background and is comfortable working in a client-facing environment where organization, communication, and follow-through are critical. 

Key Responsibilities 

Project Management 

• Lead and coordinate hospitality IT projects from initiation through completion. 
• Manage timelines, deliverables, and project documentation. 
• Facilitate project meetings, implementation calls, and status updates. 
• Coordinate communication between clients, internal teams, and vendor partners. 
• Maintain accurate records within CRM and project management systems. 

Client & Account Support 

• Serve as a primary point of contact for project-related communication. 
• Provide clear updates and ensure expectations are aligned throughout the project lifecycle. 
• Assist with onboarding new clients and supporting ongoing initiatives. 

Technical & Operational Support 

• Assist with technical audits and project discovery efforts. 
• Draft work orders, scope documents, and proposals. 
• Coordinate vendor quotes, budgeting, and invoice tracking. 
• Support forecasting and project reporting as needed. 

Required Qualifications 

• IT experience or a degree in Information Technology, Information Systems, or a related technical field. 
• Strong organizational and communication skills. 
• Ability to manage multiple projects simultaneously. 
• Professional, client-facing demeanor. 
• Willingness to learn and grow within a fast-paced consulting environment. 

Preferred Experience 

• Exposure to hospitality technology environments (Wi-Fi, networking, voice, POS, FTG/GRE ecosystems). 
• Experience working with CRM, ticketing, or SaaS platforms. 
• Background in project coordination, IT support, or technical consulting. 

Benefits & Perks 

• Professional Development Funds (PDFs) 
• Medical, Dental, Vision & Safe Harbor 401k 
• Quarterly Fun Committee Events 
• Top-Line Revenue Share Program 
• Quarterly & Annual Bonus per Employee & Team Goal Incentives 
• Flexible Work Schedule & Work From Home Policy 

About ATC Hospitality 

ATC Hospitality is a division of Advanced Technology Consulting (ATC), focused on delivering modern technology solutions across hospitality environments. Our team works closely with clients to design, implement, and support connectivity and experience platforms that keep operations running smoothly. 

This role offers a strong foundation for individuals looking to grow their career in IT consulting, project management, and account leadership within a rapidly expanding division. 

Location 

This role is a predominantly in-person position based out of ATC’s headquarters in Liberty Township, Ohio, with flexibility aligned to project needs and team collaboration. 

Manufacturing Engineering/Technical Lead

Manufacturing Engineer -Product/Part manufacturing

Onsite

Ogden, UT

Full Time

Technical Skills

• Provides technical expertise to rapidly solve issues pertaining to vendor schedule and/or quality.
• Breaks down technical problems, risk, opportunities, in the correct order to create products and add value
• Leads positive, team relationships with internal and external customers, as well as co-workers

Tool Skills:

CATIA V5, ENOVIA & Microsoft Office tools

Special Requirements:

• Good technical skills and manufacturing engineering experience
• Tool design/NC Programming/CMM programming experience is highly preferred
• Strong use of English language and technical terminology
• Ability to provide Program Management reporting functions to update customer on project status/deliverables/milestones
• Operates with minimum of supervision in a complex environment and regularly oversees the work of others
• Identifies and anticipates technical problems and offers solutions
• Sets challenging goals by identifying possible ways to improve performance
• Ability to interpret data, events and looks for appropriate solutions
• Encouraging others to work co-operatively to achieve a common goal
• Knowledge of quality system models such as ISO9000 & AS9100

Job Description / Responsibilities

• Knowledge of industry standards
• Responsible for the implementation of NC programming support/CMM inspection support, co-ordination offshore and onsite team.
• To gather the required inputs for offshore team.
• Schedule coordination, and implementation with manufacturing team
• Accountable for process design and manufacturing system change proposals

Company Description

Unique Technologies Associates (UTA), established in 1998 and based in Avenel, New Jersey, is the sole manufacturer of Cobra Solid Lubricants™ – a proprietary, dry, graphite-based solution for industrial lubrication. Designed for use in ball and roller bearings, as well as conveyor components, these lubricants are globally recognized for their durability and sustainability in extreme industrial environments. The products, developed through extensive research and testing by UTA’s in-house scientists and engineers, provide unparalleled resistance to harsh conditions, including high temperatures, steam, and contaminants. UTA is committed to solving complex lubrication challenges to enhance equipment performance and efficiency worldwide.

Role Description

This is a full-time role for a Technical Sales Specialist located at Unique Technologies Associates in Avenel, NJ. The Technical Sales Specialist will engage in daily tasks that include identifying customer needs, presenting technical product solutions, and assisting with sales processes to achieve business goals. Additional responsibilities include delivering technical support, maintaining effective communication with clients, and providing excellent customer service to foster long-term relationships. The role requires the ability to understand complex lubrication systems and articulate their technical benefits to industrial clients.

Qualifications

• Proven expertise in Technical Sales and Sales, with a strong drive to meet and exceed set sales targets
• Exceptional Communication and interpersonal skills to engage with clients effectively
• Experience in sales and customer service to establish relationships and address customer inquiries efficiently.
• Ability to apply problem-solving skills and technical knowledge to address client needs
• Strong organizational skills and the ability to work independently in a fast-paced, target-driven environment
• Bachelor's degree in Engineering, Business, or a related field, or equivalent professional experience
• Knowledge of industrial manufacturing or lubrication products is a plus

PrideNow is hiring a Technical Service Engineer for our client in the Tonawanda/Buffalo, NY area. This is a direct hire position with full time benefits with our client- a global leader in designing and manufacturing advanced aseptic processing and freeze-drying equipment for the pharmaceutical and biotech industries.

Salary: $65k-$75k dependent on experience

Job Duties:

• Coordinating and supporting key customer service suppliers for outsourced repairs and services of capital equipment.
• Providing technical expertise on equipment and maintaining vendor relationships at a technical level.
• Acting as internal coordinator for CS programs and equipment rebuild/refurbishment activities.
• Assisting Strategic Account Managers (SAMs) with material selection, equipment knowledge, and service offerings.
• Managing CS projects in SAP, including material structures, parts processing, and creation of new materials.
• Coordinating expedited vendor services and materials for time-sensitive requests.
• Providing technical support to global Customer Service teams.
• Supporting Business Development with technical input as needed.
• Conducting or assisting with departmental audits.
• Monitoring and implementing new technologies and changes introduced by vendors/suppliers.
• Leading or supporting capital equipment upgrade projects.
• Coordinating logistics and production activities related to CS projects and upgrades.
• Handling warranty processing of parts and materials with vendors.
• Creating SAP structures and BOMs, and managing project reporting and material documentation.
• Performing engineering reviews on CS projects and upgrades.
• Promoting and adhering to SHEQ (Safety, Health, Environment, and Quality) requirements across all responsibilities.

SKILLS AND EXPERIENCES

• Bachelor's degree in engineering or equivalent technical experience.
• Excellent organizational skills and ability to manage workload and that of the Service Engineering team.
• Strong self-direction, efficiency, and communication skills.
• Ability to prepare accurate, detailed quotes for capital equipment.
• Availability to travel nationally and internationally (up to 15%).
• Willingness to work overtime when needed.

WHAT WOULD MAKE YOU A GREAT FIT

• Knowledge of freeze dryer upgrades.
• Organized approach to work and proactive attitude.
• Knowledge of refrigeration systems.
• Knowledge of hydraulics and vacuum systems.
• Understanding of electrical systems, electrical distribution, automation, and controls.

WHAT WE OFFER

We provide comprehensive medical, dental, vision, and disability insurance and a 401(k)-retirement plan.

Bonus eligible

Technical Lead / Platform Engineer

GenAI Healthcare SaaS Platform

Palo Alto, CA (Hybrid – 3 days onsite)

About the Role

We’re building a next-generation generative AI platform purpose-built for healthcare — and we’re looking for a hands-on Technical Lead to help architect and scale it from the ground up.

This is not a “manage from a distance” role. You’ll be deeply involved in system design, writing production code, guiding engineering direction, and making foundational technical decisions that shape the future of the platform. You’ll work closely with leadership and product to turn complex healthcare AI requirements into scalable, reliable infrastructure.

If you’ve led engineering efforts for production-grade AI systems and enjoy building high-performance teams and platforms, we’d love to talk.

What You’ll Own

• Architect and evolve the core infrastructure for a scalable AI-powered SaaS platform
• Lead development of backend services and ensure clean integration across systems
• Write high-quality, maintainable code with long-term scalability in mind
• Establish engineering best practices across architecture, CI/CD, monitoring, and DevOps
• Guide and mentor engineers while maintaining a strong individual contributor presence
• Define infrastructure automation strategies (IaC, provisioning, deployment workflows)
• Drive performance, reliability, and observability standards
• Partner with product and leadership to translate vision into executable technical milestones

What We’re Looking For

Core Experience

• 8+ years building and shipping production software
• Prior experience leading engineering initiatives or managing technical direction
• Proven track record scaling a generative AI system or AI-enabled platform in production
• Strong backend engineering background in Python
• Additional proficiency in TypeScript or Java
• Experience with a modern compiled language such as Go or Rust
• Deep knowledge of microservices architecture and RESTful API design
• Hands-on expertise with one major cloud provider (AWS, GCP, or Azure)
• Strong experience with Infrastructure as Code (Terraform preferred)
• Advanced DevOps knowledge: CI/CD, automated deployments, monitoring, alerting
• Experience containerizing and orchestrating services with Docker and Kubernetes

Leadership & Execution

• Comfortable setting technical direction while staying hands-on
• Strong communicator who can explain complex systems clearly
• Experience mentoring engineers and elevating engineering standards
• Ability to operate in a fast-moving, startup environment

Nice to Have

• Experience building or deploying ML/AI systems (TensorFlow, PyTorch, etc.)
• Strong GCP background (bonus if you’ve worked across AWS/Azure as well)
• Familiarity with frontend frameworks like React, Angular, or Vue
• Experience working in healthcare, health tech, or regulated industries

Work Environment

This role is based in Palo Alto with a hybrid schedule (3 days per week onsite). We provide daily meals and foster a collaborative, high-performance engineering culture.

Compensation & Benefits

• Base salary range: $220,000 – $280,000, depending on experience and location
• Meaningful equity package
• Medical, dental, and vision coverage
• Flexible hours
• Hybrid work environment
• Opportunity to help shape the future of AI in healthcare

If you're excited about building a production-grade AI platform that directly impacts patient outcomes — and want to help define the technical foundation of a category-defining company — let’s talk.

Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer. As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 10,000 who are shaping the future we envision.

Moffitt has been recognized as a Best and Brightest Company to Work for in the Nation, a Digital Health Most Wired Organization and continually named one of the Tampa Bay Time’s Top Workplaces. A National Cancer Institute (NCI)-designated Comprehensive Cancer Center since 2001.

Summary

Workday Technical Analyst II

Position Highlights:

• The Technical Analyst II serves as a key member of the Enterprise Applications team, representing the first point of escalation from the Service Center. This role is responsible for handling complex technical troubleshooting and issue resolution, as well as fielding integration-related inquiries.
• The Technical Analyst II evaluates the impact of cross-functional Workday configuration requests from the business, ensuring alignment with system governance and operational best practices. This role requires strong problem-solving skills, a deep understanding of multiple ERP/Workday modules, the ability to analyze technical dependencies, and a collaborative approach to supporting enterprise applications and integrations.
• This role is also responsible for report catalog management. Maintain the enterprise report catalog by owning and maintaining the integrity of the organization's enterprise-wide report catalog. Ensure reports remain functional following Workday and system updates. Performs periodic audits to verify usage, accuracy, and relevance of existing reports; recommends decommissioning or updates where appropriate.

Responsibilities:

• Serve as the escalation point for unresolved technical issues from the Service Center.
• Troubleshoot and resolve complex Workday issues, including those involving business processes, tenant settings, calculated fields, reporting, and advanced tools such as Studio, and BIRT.
• Review and assess the impact of configuration change requests from business units, particularly those that affect multiple functional areas or fall outside of safe zones.
• Maintain documentation of complex issues, resolutions, and configuration decisions.
• Migrate configuration resolutions from lower development tenants to Production.
• Ensure compliance with internal change management and governance processes.
• Collaborate with the Integrations team to resolve cross-functional issues and ensure seamless data flow between Workday and external systems.
• Support business leads during the testing and validation of Workday updates, patches, configuration changes, and new technology.

Credentials and Experience:

• Bachelor’s Degree – Information systems, Computer Science, Business, or a related field
• 3+ years of experience supporting and configuring enterprise systems such as Lawson, PeopleSoft or Workday, with expertise in multiple modules such as HCM, Payroll, Finance, and Supply Chain.
• Experience with troubleshooting integrations and cross-functional configurations.
• Excellent analytical and problem-solving skills.
• Experience developing reports and dashboards.
• Workday certification in Platform Administration or HCM, Finance, or Supply Chain is required within 9 months of hire.

About ZRT Laboratory

ZRT Laboratory is an internationally recognized leader in hormone and wellness testing. For over 24 years, healthcare providers and academic research teams worldwide have trusted our expertise in accurately measuring hormones, Neurotransmitters, and elements in saliva, finger-stick dried blood, and dried urine and serum. With results from over 10 million tests, ZRT offers a commitment to the best science and the best people, delivering premier personalized home-collection testing solutions.

The incumbent will lead all LC-MS method development, troubleshooting, and technical oversight while supporting laboratory operations and management. Will serve as technical expert for LC-MS testing operations, research projects, and commercial development initiatives, and collaborate with Laboratory and Mass Spectrometry Managers to provide technical leadership.

Responsibilities:

Technical Leadership & Method Development:

• Lead all LC-MS method development, improvement, and validation initiatives
• Conduct advanced troubleshooting for LC-MS instrumentation and experimental protocols
• Oversee development, management and validation of new analyte tests
• Ensure non-commercial testing projects remain on schedule and meet objectives
• Perform and record quality control procedures for applicable equipment and protocols

Data Management & Analysis:

• Lead presentation and handling of complex analytical data
• Communicate anomalous LC-MS test results to clinical consulting team
• Write clinical monographs explaining clinical relevance of LC-MS testing
• Review quarterly quality assurance reports for LC-MS data

Collaboration & Support:

• Work with Laboratory Manager and Mass Spectrometry Managers to guide operational and technical decisions
• Facilitate communication between laboratory staff and upper management
• Work with IT, marketing, and sales teams to prepare tests for commercialization
• Collaborate with other laboratory leadership on daily LC-MS operations
• Support maintenance of electronic files for CLIA-regulated research and development

Research & Development:

• Conduct LC-MS product development focusing on nutritional and herbal supplements
• Lead research projects with academic and commercial partners
• Direct technical aspects of LC-MS assays for IRB-approved scientific studies

Professional Development & Communication:

• Conduct presentations, webinars, and lectures on LC-MS research and testing
• Present at scientific conferences and professionais meetings
• Attend conferences to maintain current knowledge of LC-MS/GC-MS innovation
• Provide technical presentations to internal staff and external audiences

Education and Experience:

• Doctorate in biochemistry, analytical chemistry, or other life science
• Minimum 5 years of relevant LC-MS experience in clinical or research laboratory setting
• Management experience strongly preferred
• Demonstrated presentation and communication experience preferred

Competencies:

• Expert-level knowledge in LC-MS maintenance, troubleshooting, and method development
• Proficient in sample extraction and processing techniques for LC-MS applications
• Advanced experience with quantitative data analysis approaches
• Strong ability to interpret analytical data in biological contexts
• Excellent written and oral communication skills with presentation experience
• Proven ability to manage multiple complex research projects simultaneously
• Strong organizational and analytical skills with attention to detail
• Ability to work independently while supporting team objectives

We offer a competitive salary, exceptional benefits, many great perks, and promote a healthy and diverse work environment. If this sounds like the right fit, please apply today!

ZRT Laboratory is an Equal Opportunity Employer committed to creating an inclusive environment for all employees.

The West Division of Labcorp is seeking a Clinical Chemist Technical Director. This position will focus primarily on Clinical Toxicology and Mass spectrometry in the Portland and Spokane Laboratories. The PhD level position will be responsible for providing direction and to serve as the technical advisor and clinical consultant for clinical toxicology, mass spectrometry and clinical chemistry for the laboratories.

Reporting to the Senior Clinical Chemist, West Division, the Clinical Chemist Technical Director will join an incredible team of two Clinical Chemist and two Medical Microbiologists who provide technical and clinical oversight for testing over four regional laboratories.

Candidates must be board-certified or board-eligible by the American Board of Clinical Chemistry and have experience and/or training is clinical toxicology and maintaining mass spectrometry assays.

Work Schedule: 1st shift

Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here.

Responsibilities:

• Reviews and reports patient results accurately, and with integrity
• Accurately and promptly responds to client inquiries that are technical in nature
• Effectively communicates with clients, physicians, nurses, pathologists and Labcorp staff and Laboratory teams
• Oversees the technical component of the laboratory to ensure that patient results are reported reliably and in a timely fashion.
• Ensures accuracy for all chemistry testing in the lab, including instrument performance and addressing root causes when issues arise
• Guides implementation of new assays and instrumentation in the lab in collaboration with the research and development team
• Makes recommendations to improve workflow, support staffing needs as well as optimization of reagent utilization
• Serves as last-stop to solve clients' technical problems (i.e., test rejection)
• Assists the Quality department to ensure all required regulations are followed
• Projects credibility and builds rapport with medical providers/Labcorp clients, providing quick/accurate responses to inquiries
• Keeps up with scientific advances and other literature, offering perspectives about improvements, such as how a report reads
• An interest in providing staff educational seminars, participation in national clinical societies and publishing peer-reviewed manuscripts is encouraged
• Sets the tone in the lab for performance and quality
• Shares experiences and ideas with discipline directors, such as improvements to SOPs, reports, interfaces
• Works effectively and efficiently with the Laboratory Site Director on the above functions and as deemed necessary
• Other duties as needed.

Requirements:

• PhD with Board Certification from the American Board of Clinical Chemistry (DABCC), or DABCC board eligibility. Candidates with clinical chemistry fellowship training are strongly encouraged to apply.
• The position is based on-site in the Labcorp Portland Laboratory. Travel to the Spokane laboratory quarterly is highly encouraged.
• Training in a COMACC fellowship is preferred
• Expertise in clinical toxicology and mass spectrometry
• Leadership skills to work with laboratory staff, developing their capabilities and involving them in problem-solving/urgent matters
• Deductive reasoning/analytical skills to reach a resolution to customer inquiries or lab opportunities/issues
• Depth and breadth of experience within a clinical lab, understanding validation, quality control and quality management; proficiency testing; and regulatory requirements

If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today!

• Provide day-to-day operational support for Microsoft D365 Finance & Operations, including provisioning and termination of system access and roles.
• Respond to and resolve production incidents (performance, access, data accuracy, and system issues) using a structured, methodical troubleshooting approach.
• Ensure incident, request, and defect tickets are managed and resolved within defined SLA targets, maintaining high standards of quality and customer satisfaction.
• Actively manage and report on the operational backlog, providing key performance indicators aligned to service level commitments.
• Conduct root cause analysis for major and critical incidents, implementing resolutions, workarounds, and preventative improvements to reduce recurrence.
• Lead continuous improvement initiatives by developing and enhancing operational processes, procedures, and documentation, collaborating with cross-functional teams for alignment.
• Develop and maintain strong, credible relationships with key IT and business stakeholders, as well as third-party vendors and strategic suppliers.
• Write and maintain custom programs and scripts, and configure ERP applications to support business requirements.
• Analyze existing infrastructure and lead or contribute to system enhancements and optimizations.
• Lead the integration and release of new applications and updates into the existing environment, ensuring service acceptance criteria and operational deliverables are met prior to handover.
• Maintain a comprehensive and up-to-date knowledge base covering application architecture, common issues, support procedures, and FAQs.
• Proactively monitor applications and environments (alerts, performance, system health) to identify and address potential issues before they impact users.
• Support configuration and customization of Production and Sandbox D365 environments using tools such as Lifecycle Services (LCS), Power Platform, and Azure.
• Ensure data quality, integrity, and consistency across enterprise systems by adhering to approved workflows and procedures.
• Understand and comply with Sarbanes-Oxley (SOX) control requirements, supporting audit preparation and remediation activities as required.
• Ensure compliance with company standards, security policies, and operational procedures to safeguard application integrity.
• Stay current on D365 features, updates, and best practices, as well as organizational standards, through participation in change governance forums (e.g., CAB, VMOB).
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
• All other duties as assigned
  
  

• 5–7 years of progressively responsible technical experience, including experience in a team lead or senior technical role.
• At least 5 years of hands-on technical experience with Microsoft Dynamics 365 Finance & Operations.
• Strong working knowledge of Windows Server, Windows desktop environments, SQL Server, Azure, and the Power Platform.
• Excellent verbal and written communication skills, with the ability to engage effectively with technical and non-technical audiences.
• Strong technical troubleshooting and diagnostic skills across application and infrastructure layers.
• Proven customer-focused mindset with the ability to resolve issues effectively and deliver solutions that meet business needs.
• Strong organizational, analytical, and conceptual skills with a high attention to detail.
  
  

Technical Writer (Pharma) Job Summary:

A leading global contract development and manufacturing organization (CDMO) in St. Louis, MO is seeking a Technical Writer. This is a contract-to-hire role and it will require you to work onsite five days a week. As a Technical Writer, you will author new and revise existing documents to ensure content accuracy and conformance to established standards. The scope includes, but is not limited to, developing and/or revising standard operating procedures, batch records, forms, and training documents to support aseptic operations.

Technical Writer (Pharma) Responsibilities:

• Write standard operating procedures with appropriate details that are easily understood, readily usable for consistency in training, and conform to company policies and government regulations.
• Develop procedural documents using human performance and technical writing tools that enable right-first-time document execution efficiencies. Regularly monitors department documentation metrics for the purpose of making document improvements to minimize the potential for data entry errors on executable forms.
• Review and analyze new and existing procedures for concurrence with correct department methods through direct observation of aseptic manufacturing processes and interviews with subject matter experts.
• Manage department document projects; ensure project deliverables are completed per the project timeline.
• Draft new and revised SOPs, Batch Records, Forms, and OJT skill assessment documents.
• Leads continuous improvement efforts related to GMP documentation.
• Interact with internal departments to develop new and revised documents. Directly interact with the sites' Manufacturing, Quality, Validation, Regulatory and EHS Departments to ensure document revisions are accurate, executable and comprehendible.
• Track and report document status for key projects.

Technical Writer (Pharma) Qualifications:

• Associates degree in life science, education/training, or other equivalent related discipline.
• 1-2 years pharmaceutical experience.
• Excellent project management and organizational skills including the ability to independently understand, follow, and implement complex instructions and follow assignments through to completion.
• Knowledge of Quality Systems as it relates to GMP documentation requirements.
• Strong technical writing ability with experience writing instructional documents.
• Advanced computer skills that include MS Word, Visio, PowerPoint, Excel, Adobe Acrobat. Ability to work in and create Microsoft Word Templates. Ability to create and revise complex Word documents that include formatting pictures, tables, shapes, and embedded macros.
• Project management and organizational skills.
• Excellent verbal and written communication skills.
• Interpersonal and communication skills required to build and maintain working partnerships with all levels of the organization.

OVERVIEW: ITA Audio Visual Solutions is a full-service AV company based in Cincinnati, Ohio since 1982. We are looking to add a key member to our live event production team. We’re seeking a talented individual who has a passion for technology and is ready to take on a new and exciting challenge.

*

ROLE*: The position available is Technical Director (TD). Under the direction of the Director of Production and Creative Services (DPCS), the TD leads a team of experienced event technicians. The TD and his team are involved in each event from beginning to end. It starts with a member of our technical team meeting with our clients to understand their goals and vision for their event. They then design a solution, prepare all necessary elements and are ultimately responsible for its flawless execution.

DUTIES & RESPONSIBILITIES:

• Technical Expertise
• The TD is responsible for ensuring that the technical aspects of all our events are done properly and safely. Those include but are not limited to video, audio, lighting, streaming, rigging and power distribution.
• The TD it is expected that he or she would know how to engage experts in areas of need. That can be from existing team members or outside resources.
• It is expected that the TD will consistently work towards becoming proficient in all areas of technology that ITA offers.
• Employee Supervision
• The TD will have a team of dedicated event technicians that report directly to him/her.
• The TD will be responsible for the day to day management of the techs including:
• Assigning daily tasks and verifying successful completion
• Going onsite to events to ensure things are being done correctly and safely
• Arranging for skill development during down times
• Creating weekly schedules
• Sales Support
• The TD or a member of his team will meet with clients to discuss their event.
• The TD or a member of the tech team is responsible for building quotes once event details are discovered.
• The TD will respond to any questions or adjustments made by the client.

4. Additional Contributions

• Integral part of the hiring process
• Continually evaluate existing procedures and seeking ways to improve
• Research new technology and recommend purchases that will make ITA better.
• Work with warehouse team to prepare the equipment for events and load on to trucks

QUALIFICATIONS:

• Minimum of 5 years of experience in a relatable technical role.
• Strong technical skills in handling audio, video, and lighting equipment.
• Excellent leadership and communication skills.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong problem-solving skills and attention to detail.
• Ability to work flexible hours including evenings, weekends, and holidays.

We offer a competitive compensation range commensurate with experience, along with a comprehensive benefits package, including:

• 401(k) plan with matching contributions
• Profit Sharing
• Dental, health, and vision insurance
• Health savings account
• Company-paid life insurance
• Generous paid time off
• Employee discount program
• Company-sponsored training and development opportunities
• Paid holidays
• Cellphone reimbursement
• Mileage and expense reimbursement

JOB SUMMARY

Master Technology Group (MTG) specializes in designing, installing, and servicing commercial property technologies across local and national markets.

The A/V Technical Systems Designer will act as a Subject Matter Expert (SME) for various A/V-related projects and systems to provide our customers and staff with diverse A/V and IT-related technical support.

This position requires a thorough knowledge of audio-visual technologies and familiarity with IP networking. Additional skills required include proficiency in drawing and design software, technical writing, programming, training, and customer service.

Job responsibilities will range from pre-sales design and sales assistance, installation and commissioning, customer training, and post-install support.  

The A/V Technical Systems Designer will report to the A/V Department Manager.

KEY DUTIES AND RESPONSIBILITIES

• Assist with gathering accurate client business requirements and site specifications
• Discuss alternate options with customers to ensure they will receive the desired functionality
• Create Design, Bill of Materials (BOM), and Scope of Work (SOW) using Bluebeam, Excel, Word
• Create line drawings, schematics, and rack elevations as needed
• Provide remote and on-site troubleshooting support to customers
• Perform site surveys with Account Managers
• Attend sales calls as a SME
• Help create and present proposals
• Establish trusted relationships with customer contacts
• Participate in kickoff/design review meetings with Project Managers and designated field staff
• Perform job site walkthroughs and quality control checks
• Provide technical guidance and support to on-site Technicians and Installers
• Develop test plans and demo environments to ensure full functionality and integration of a variety of equipment
• Coordinate customer network requirements with the customer and the Project Manager
• Schedule and perform customer training on the new system(s)
• Create as-built documentation in AutoCAD or Bluebeam
• Provide excellent customer service and maintain strong professional relationships with our clients, fellow employees, Local Service Providers, and vendors
• Provide timely and accurate communications to clients, fellow employees, partners and vendors
• Stay current with industry trends, technologies, and products

QUALIFICATIONS

• 7+ years of A/V-related experience and 3+ years of A/V design experience
• Strong knowledge of network topology and the ability to perform, communicate, or coordinate basic network configurations
• Strong knowledge of audio-visual system integration in Windows OS and Microsoft O365 environments
• Installation and design experience with:
• Meeting room A/V systems (Q-SYS, Crestron, Logitech, Yealink)
• Overhead paging (Atlas IED, Biamp)
• Sound masking (Cambridge, Atlas IED)
• Digital signage (BrightSign)
• Room scheduling (Logitech, Crestron, Yealink)
• Proven business development and customer service skills
• Strong technical writing skills
• Well organized, accurate, and attentive to detail
• Strong time management, problem-solving, and decision-making abilities
• Computer proficiency in a Windows environment using MS Office (Outlook, Excel, Word, Visio, PowerPoint), CAD, Bluebeam, and other technical programs
• Strong written and oral communication skills
• Exceptional interpersonal skills
• AVIXA CTS certification preferred

PERFORMANCE MEASUREMENTS

• Demonstrates understanding and execution of all key duties and responsibilities
• Shows consistent effort, enthusiasm, and follow-through in performing all aspects of the role
• Meets expected levels of responsiveness, communication, customer satisfaction, and deliverable quality
• Completes assignments within required timeframes and meets project deadlines
• Demonstrates strong judgment in analysis, problem-solving, and decision-making
• Communicates clearly and effectively, both verbally and in written form
• Maintains strong working relationships and contributes positively to a team environment
• Demonstrates reliability in meeting commitments, deadlines, attendance, and punctuality

Aligns with and consistently demonstrates MTG’s Core Values:

• People First: Demonstrates humility, helpfulness, and genuine care for others
• Above and Beyond: Exhibits a “whatever it takes” mindset, actively contributing beyond minimum expectations
• Sense of Urgency: Responds promptly and diligently to organizational and client needs
• Team Player: Demonstrates respect, support, and collaboration, sharing expertise generously
• Do the Right Thing: Operates with honesty, integrity, transparency, and strong ethical standards

COMPENSATION AND BENEFITS

Base Salary $95k - $105k+

Car Allowance 

Phone Stipend

Medical, Dental & Vision Insurance

401k Match (50% match up to 6% of salary)

PTO

10 Company Paid Holidays

Nice Healthcare – Company-provided

Life Insurance – Company-provided

STD / LTD – Company-provided

Annual Bonus Eligibility

Employee Referral Bonus Program

Development Opportunities

Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.

Insight Global is seeking Technical Evaluation Review Board/CCB Coordinator to join our team for an exciting opportunity to work on a unique government contract. The contract assists in acquisition and technical sustainment engineering and will augment government resources. The coordinator manages government technical review board submissions, ensuring all programs meet required deliverables and are fully prepared for review before board meetings. They control document accuracy, track changes, and maintain compliant review packages across all stakeholders. The role requires confidently driving engineers and IPTs to meet requirements and deadlines, including pushing back when inputs are incomplete. This is a highly organized, assertive position focused on accountability, readiness, and execution.

Must Haves:

• BS/MS in engineering/specialty area
• 7 yrs directly related experience (5 yrs with MS degree)
• Active secret level security clearance or higher
• Strong planning, coordination, and organizational skills with the ability to manage multiple priorities
• Demonstrated experience developing, maintaining, and assessing technical baselines within controlled programs
• Familiarity with engineering standards, manufacturing methods, and configuration management practices, including military and ASME-guided environments
• Working knowledge of technical drawing conventions and engineering documentation controls
• Proficiency with Microsoft Office tools to prepare data-driven reports, metrics, and formal documentation
• High attention to detail, strong writing and verbal communication skills, and the ability to manage time effectively
• Ability to sit on-site at Hill AFB in Clearfield, UT Monday-Wednesday

Plusses:

• Experience supporting configuration and data management activities within a defense or government program environment
• Working knowledge of Air Force or DoD engineering release processes, configuration control standards, and technical documentation lifecycle management
• Familiarity with Engineering Change Proposals (ECPs), Interface Control Documents (ICDs), and associated revision and audit activities
• Prior involvement with functional and physical configuration audits, including coordination with suppliers or government facilities
• Training or certification in configuration or data management disciplines (e.g., CMPIC or similar)
• Demonstrated ability to maintain and protect complex engineering baselines for hardware and software systems
• Strong judgment and decision-making skills aligned with regulatory, contractual, and policy requirements
• Commitment to continuous learning and maintaining up-to-date technical proficiency

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

Location: On-site

Employment Type: Contract (3-6 months)

Seniority Level: Mid-Senior

Industry: IT Services & Consulting

Job Functions: Analyst, Technical Support

JOB SUMMARY

Provide advanced technical support for enterprise iOS/iPadOS devices and services across a 7x24x365 operation. Scope includes device lifecycle activities, day‑to‑day work in Workspace One (enterprise MDM experience required; VMware Workspace ONE preferred), and carrier account management (procurement, plan optimization, billing reconciliation, SIM/eSIM lifecycle, and compliance). This role implements and supports standards defined by engineering/InfoSec and does not create new configuration profiles or perform high‑level MDM engineering.

JOB RESPONSIBILITIES

1) Mobile Device Lifecycle & UEM Administration (Support Focus)

• Provision, enroll, and configure corporate and COBO/COPE devices using Apple Business Manager Automated Device Enrollment.
• Apply and monitor MDM profiles, apps, and compliance policies as defined by engineering; troubleshoot assignment/scope issues and escalate when needed.
• Perform Tier 2/3 incident, request, and problem management for iOS/iPadOS; provide escalation support to the Service Desk.
• Support device security (passcodes/biometrics, OS updates, encryption status) and remediate non‑compliance in line with established policies.
• Execute device kitting, staging, shipping/receiving, and RMA processes with accurate CMDB/asset updates.

2) Carrier Account & Telecom Expense Management (TEM)

• Own day‑to‑day carrier account administration across supported wireless providers (e.g., line adds/changes/deactivations, number porting, device/SIM swaps, eSIM activations, IMEI/SIM tracking).
• Monitor and optimize rate plans, pooled data, features, and international roaming; recommend changes to minimize cost while meeting business needs.
• Perform monthly billing reconciliation (usage anomalies, overages, credits/disputes), cost allocation, and reporting; partner with Finance and Procurement.
• Coordinate device procurement (corporate buying programs, upgrades, trade‑in/buyback, warranty/insurance) and maintain accurate inventories.
• Ensure regulatory and emergency services readiness (e.g., E911 records where applicable), fraud prevention (SIM/eSIM security), and loss/theft controls.
• Maintain carrier portals, account hierarchies, and user permissions; document processes and KPIs (cycle time, cost per line, optimization savings).

3) Security, Compliance & Access (Implementation)

• Participate in security incident response for mobile threats (phishing, lost/stolen devices); execute remote lock/wipe and evidence preservation.
• Contribute to audit, risk, and compliance activities (SOX, PCI, privacy) by maintaining accurate records and consistent controls.

4) Service Delivery & End‑User Experience

• Deliver high‑quality deskside/remote support for executives and front‑line staff; prioritize critical operational roles.
• Maintain and continuously improve SLA/OLA performance (response, restore, request fulfillment); publish support playbooks and knowledge articles.
• Provide VIP/mission‑critical support during operations, travel, and events, including on‑call rotation in a 7x24x365 environment.

5) Asset, Inventory & CMDB

• Track mobile assets end‑to‑end (request → deployment → in‑service → repair → decommission/sanitation) and maintain accurate CMDB and stock levels.
• Reconcile device inventory with carrier billing and MDM records; remediate orphaned lines/devices.

6) Projects & Continuous Improvement (Execution)

• Support mobile‑related projects (iOS updates, app rollouts) by executing tasks under guidance, participating in UAT/pilots.
• Recommend process improvements and self‑service opportunities; update SOPs/KBs to reduce repeat tickets and improve reliability (no custom MDM engineering or scripting expected).
• Evaluate new devices and accessories; document results and provide feedback into standards.

7) Documentation & Knowledge Management

• Create and maintain standard operating procedures (SOPs), runbooks, and end‑user guides with inclusive, plain language.
• Publish and maintain knowledge base articles for the Service Desk and end users; deliver targeted training where needed.

8) Vendor, Carrier & Stakeholder Management

• Build strong partnerships with carriers, OEMs, and MDM vendors; manage escalations and service requests to resolution.
• Collaborate with Security, Networking, Procurement, Finance, HR, and Business Operations to align mobile services with business outcomes.
• Track and report KPIs (ticket volume, MTTR, compliance rate, device health, cost per line, optimization savings) and drive data‑informed decisions.

9) Mentorship & Team Development

• Mentor associate and mid‑level analysts on iOS/iPadOS support workflows, MDM usage, and carrier processes; contribute to cross‑training and skill growth.
• Promote a culture of safety, inclusion, and continuous learning.

Note: This list is not exhaustive; additional duties may be assigned based on business needs.

QUALIFICATIONS

Education

• Associate’s degree in Information Technology or a related field; or equivalent practical experience.

Work Experience

• 4–6 years in enterprise end‑user support with at least **3 years focused on iOS/iPadOS enterprise **support.
• Required: Enterprise MDM experience, Preferred: Experience with VMware Workspace ONE supporting large‑scale iOS fleets.
• Carrier account administration and telecom expense management (activations, ports, plan optimization, billing reconciliation).

Knowledge, Skills, and Abilities (KSAOs)

• Deep knowledge of iOS/iPadOS end‑user and admin features (managed apps, per‑app VPN, app configs, managed open‑in, DLP, device compliance) with an emphasis on support and implementation.
• Working knowledge of MDM platforms to apply existing profiles/policies, assign apps, troubleshoot scoping/compliance, and escalate engineering issues appropriately.
• Familiarity with Apple Business Manager (Apps & Books, Managed Apple IDs, Automated Device Enrollment) and related support workflows.
• Practical understanding of carrier services: SIM/eSIM lifecycle, IMEI tracking, number assignment/porting, international roaming, and cost controls.
• Data analysis for telecom billing reconciliation (Excel/Sheets, pivot tables, lookups) and KPI reporting.
• Excellent communication, customer service, and stakeholder management; ability to explain technical topics in plain language.
• Basic scripting/reporting familiarity is a plus (e.g., exported reports, simple data cleanup); no custom MDM scripting required.
• Knowledge of ITIL practices (incident, problem, change, request, CMDB/asset).
• Ability to lift and carry mobile equipment/shipments (up to ~20 lbs).

Certifications (Preferred)

• Apple Device Support/Deployment certifications.
• Microsoft 365 Certified: Endpoint Administrator Associate (MD‑102) or equivalent.
• VMware/Omnissa VCP‑DWS (preferred).

WORKING CONDITIONS

• Supports a 7x24x365 operation with occasional after‑hours work and on‑call rotation.
• May require limited travel for deployments, vendor meetings, or training.