Kcm Technical Solutions Jobs in Usa

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Company Overview

Iridium is an award-winning and innovative satellite communications company with bragging rights to the only network that offers voice and data connectivity anywhere in the world. For over 20 years, Iridium’s unique network and services have supported critical communications needs for individuals, businesses, and the evolving Internet of Things.

At Iridium, we understand the importance of staying connected and the limitations of traditional communications networks. People across the globe, including first responders, humanitarians, global militaries, scientific researchers, and lone workers, as well as ships, aircraft and remote operations all rely on Iridium to stay connected. We take our responsibility for providing these essential communications very seriously and pride ourselves on offering a reliable lifeline when needed. Likewise, Iridium is committed to providing an exciting and innovative workplace, where employees are challenged to think outside the box and collaborate on new, bold ideas and solutions. Our talented teams are passionate about their work and the impact our company makes around the world. Iridium fosters an empowering and inclusive culture that allows employees to genuinely be their best selves. We are looking for others who want to join this truly unique company that celebrates our employees and provides the opportunity to truly make a difference in the world.

What We’re Looking For:

If you are experienced in designing and optimizing communications solutions, particularly within VoIP, wireless, and cloud-based systems, and have a proven track record of collaborating with partners and customers, then you will be excited about the Principal Government Solutions Engineer opening with Iridium on our U.S. Government Team. As a Principal Government Solutions Engineer, you’ll be responsible for managing multiple activities and projects, including collaborating with cross-functional teams to develop innovative communication solutions and ensure alignment with Iridium’s initiatives. In this role, you will focus primarily on advising clients and partners, integrating emerging technologies, and delivering scalable, cost-effective solutions that meet the unique needs of government customers. You will thrive in this role if you have strong problem-solving skills, a customer-centric approach, and the ability to translate technical requirements into practical applications while proactively driving project success.

Active Top Secret (TS) security clearance required; TS/SCI strongly preferred. Candidates with an active TS clearance must be eligible and willing to obtain SCI access. (A U.S. Security Clearance that has been active in the past 24 months is considered active).

What You’ll Do:

• Architect mission-focused solutions that integrate Iridium Mobile Satellite Services (voice, data, and IoT) with tactical radios, network infrastructure, mission applications, and cloud platforms to meet U.S. Government requirements for operations, cybersecurity, resiliency, and interoperability.
• Work directly with government agencies, partners, and internal cross-functional teams to understand requirements, propose solutions, and ensure alignment with Iridium’s initiatives
• Identify and integrate innovative technologies into existing systems to enhance efficiency, scalability, and cost-effectiveness
• Serve as a technical advisor, providing guidance on system capabilities, troubleshooting complex issues, and ensuring optimal system performance
• Lead and coordinate multiple projects simultaneously, ensuring timely delivery, adherence to technical specifications, and alignment with client objectives
• Foster strong relationships with government clients, deliver technical presentations, and provide training to ensure effective use of Iridium solutions
• Deliver clear, persuasive presentations of technical solutions and recommendations to customers in one-on-one meetings, briefings, and large conference settings, tailoring content to both technical and executive audiences
• Monitor industry trends, gather feedback from stakeholders, and recommend process improvements to enhance the overall performance and value of Iridium’s solutions

What You’ll Need to Succeed:

• Bachelor’s degree in Business, Engineering, or related field OR equivalent relevant experience in lieu of degree
• 10+ years of relevant experience in the satellite or military communications industry
• Excellent communication skills, with the ability to convey products, deliverables, analyses, and/or issues clearly and confidently, and recognize and adapt to different communication techniques
• Comfortable speaking in front of audiences (small working groups and at industry conferences)
• Can easily build meaningful relationships with others, including senior leadership outside of your own department, and is comfortable providing constructive feedback to your team members and management
• Ability to support relationships and network internally and externally to facilitate business objectives
• Be able to analyze a situation or problem, generate effective solutions, and see those solutions through to completion
• Must possess the creativity and resourcefulness needed to make reliable decisions and determine methods on new assignments
• Can thrive in a dynamic environment by handling multiple tasks and managing shifting priorities
• Be proactive in sharing knowledge you’ve learned with others

Things That Would be Great if You Brought to the Table:

• Prior military, DoD (Department of Defense) civilian, or DoD contractor experience
• Knowledge of Iridium call processing, gateway architecture, and Space Vehicle (SV) interactions

We’ll also need you to:

• Be able to travel up to 30%
• Be a US Citizen

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.

Hive Group is seeking an experienced Technical Delivery Lead to lead our Business Intelligence (BI) task supporting the General Services Administration (GSA) Assisted Acquisition Services (AAS) organization. This role combines technical leadership, product management, data and engineering governance and strategy, secure Software Development Lifecycle (SDLC) ownership, and people leadership responsibilities to drive the delivery of data-driven solutions that enable strategic decision-making for one of the federal government's premier acquisition organizations.

The successful candidate will oversee a multidisciplinary team developing dashboards, ETL pipelines, Google-based web applications, and automation tools while coordinating across multiple contract task areas. This position requires a balance of strategic vision, technical acumen, and hands-on product management to mature Hive Groups BI capabilities from rapid prototyping toward sustainable, productized solutions with proper documentation, testing standards, and internal controls. This will be a hybrid position with occasional in-office requirements. Candidates must reside in the Washington, DC metropolitan area.

About the Client

GSA AAS works with federal agencies to create and manage innovative acquisition solutions for large, complex government requirements. AAS currently manages approximately 1,300 active post-award contracts worth roughly $176B in total contract value. Hive Group is the prime contractor on the SQuAT program, leading a team of approximately 130 personnel providing full lifecycle acquisition services, including (but not limited to) financial and project management, business intelligence, quality management, and training development.

Key Responsibilities

• Lead a team of cross-functional developers performing data analytics, ETL pipeline development, workflow automation, lightweight web application and dashboard building utilizing Google Apps Script, Google Cloud APIs, Tableau, PGAdmin, PostgreSQL, Python, Jupyter Notebook, Databricks.
• Lead development, adoption and adherence of modern development practices including; documentation and SOPs, peer review and quality assurance practices, proper code management, systematizing solutions, CI/CD pipeline standards and deployment processes, and UI/UX consistency across products and platforms.
• Own the product roadmap and backlog for BI solutions, establishing clear prioritization criteria aligned with organizational goals and client needs.
• Utilizing Agile methodologies, define acceptance criteria and break large initiatives into deliverable-sized increments to prevent misalignment and improve communication and user adoption.
• Manage stakeholder expectations and communicate product vision, status, and trade-offs to both technical teams and government leadership.
• Evaluate existing tools and solutions to determine consolidation, enhancement, or sunset decisions.
• Advance internal controls, development metrics and team quality standards to meet and exceed contract SLA requirements.
• Collaborate with contract and portfolio leadership, task and team lead peers to engage in productive, efficiency-first brainstorming and strategizing for building cross-task automation and intelligence solutions.
• Drive ideation and execution of AI enablement of, and integration within, existing and new workflows and products.
• change management initiatives to transition users from spreadsheet-based workflows to low-code and cloud solutions

Required Qualifications

• Bachelor’s degree in Computer Science, Data/Computer Engineering, Information Systems, Business Analytics, or field related to the role.
• 7+ years of progressive experience in data analytics, business intelligence, or software development.
• 3+ years of experience leading technical teams or managing product/portfolio in a federal contracting environment.
• Clearance: Must be able to obtain and maintain a Public Trust Clearance
• Demonstrated understanding of federal acquisition processes or government data systems.
• Experience with dashboard development, data management, enterprise deployment, implementing structured SDLC practices in regulated or federal environments.
• Experience with the Google Workspace ecosystem including Google Apps Script, Google Cloud APIs, and Google-based automations and web application development.
• Experience with version control systems (Git/GitHub) and CI/CD pipelines.
• Proven ability to translate business requirements into technical solutions and manage competing priorities.
• Strong documentation skills with ability to create SOPs, user guides, and communicate technical topics to non-technical audiences effectively.
• Excellent communication skills with ability to present to senior government leadership.
• Experience with change management and driving adoption of new tools and processes.

Preferred Qualifications

• Masters degree in Data Science, Business Administration, or related field.
• Experience with Databricks or similar big data platforms.
• Certified Scrum Product Owner (CSPO), PMI-ACP, or equivalent agile certification.
• Project Management Professional (PMP) certification.
• Experience with GSA or AAS specifically.
• Background in productizing internal tools for commercialization or cross-agency reuse.

A Commitment to Equal Opportunity

Hive Group is an Equal Employment Opportunity and Affirmative Action employer dedicated to fair and unbiased employment decisions. We do not discriminate based on race, color, sex (including gender and transgender status), age, religion, national origin, disability, marital status, veteran status, domestic partner or civil union status, gender identity, medical condition, genetic information, sexual orientation, or any other status protected by applicable federal, state, and local laws.

Our hiring and promotion decisions are based exclusively on an individual’s qualifications and suitability for the role.

Protecting Your Information

Stay vigilant against fraudulent job offers and individuals impersonating Hive Group Talent Acquisition Specialists. Hive Group will never request payment details or money during the application process. Official communications will only come from email addresses ending in @ or @ — not from free email services like Gmail or messaging platforms such as WhatsApp.

If you receive suspicious messages requesting payment or personal information, please report them immediately to .

Overview

We are looking for a technically strong, business-minded developer to design, build, and maintain internal applications and automations that improve how our team’s work. This role supports business processes, data, and technology and plays a key role in modernizing workflows across the organization. This role is suited for a strong mid-level to senior developer who can work independently while collaborating closely with team members and stakeholders.

While Microsoft Power Apps and Power Automate are core tools today, this role goes beyond low-code development. The ideal candidate brings strong fundamentals in application design, data flow, and user experience, with the ability to build scalable, secure, and well-documented solutions that can grow with business.

Key Responsibilities

• Design, build, and maintain end-to-end internal business applications using Microsoft Power Apps and related technologies.
• Develop business logic and workflow automation using Power Automate, integrating with internal and external data sources including Dataverse, SharePoint, SQL databases, and third-party APIs.
• Partner with stakeholders and leadership across multiple departments to understand business processes, gather requirements, and translate needs into practical, scalable technical solutions.
• Design secure, role-based solutions with appropriate permissions, governance controls, and environmental strategies following Power Platform ALM best practices.
• Ensure applications are well-structured with clean data flow, clear separation of logic, and thoughtful handling of edge cases and exceptions.
• Monitor, enhance, and support existing applications and automations to improve reliability, performance, and user adoption over time.
• Produce clear and thorough documentation covering business requirements, technical design, data structures, workflows, and known constraints.
• Contribute to and follow established development standards, templates, and best practices to ensure solutions are consistent, maintainable, and easy for other developers to support or extend.
• Provide technical guidance and information sharing with the team and collaborate on problem-solving with less-experienced developers.

Technical Requirements (Must Have)

• Hands-on experience building and maintaining custom, end-to-end applications using Power Apps.
• Strong experience developing business logic and workflows using Power Automate.
• Experience integrating multiple data sources, including Dataverse, SharePoint, SQL databases, and external APIs.
• Ability to design secure, role-based solutions with an understanding of Power Platform governance, environments, and ALM practices.
• Strong understanding of user-centered design principles and how they influence application structure, usability, and adoption.
• Proven ability to design solutions with well-organized data flow and clear movement of information between systems.
• Strong written communication skills, with the ability to create detailed technical and functional documentation.

Preferred Skills

• Power BI development experience using existing datasets and data models.
• Strong working knowledge of DAX and Power Query (M language).
• Experience building reports or dashboards that support operational or financial decision-making.

Experience Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field
• 3-5 years of experience designing and delivering business applications or workflow automation solutions.
• Demonstrated experience delivering end-to-end solutions.
• Experience partnering directly with business stakeholders to translate operational needs into scalable technical solutions.

UI & Front-End Development Foundations

Even when working within low-code platforms, developers in this role are expected to understand core UI and front-end concepts, including:

• HTML, CSS, and JavaScript fundamentals
• Component-based design and reusable UI patterns
• Responsive design principles
• Basic state management concepts
• Accessibility and usability best practices

Our recruiting process is centralized and is handled by our HR Department. If we are sent unsolicited resumes from recruiters, we will not pay any recruiting fees. Unsolicited resumes are any resumes sent to us by a recruiter who has not been pre-approved by HR, has not signed our contract, and has not been requested by our HR Department to search for a specific position.

Join the team leading the next evolution of virtual care.

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we're transforming how better health happens.

Summary of Position

Essential Duties and Responsibilities

• Work closely with business stakeholders toidentifyautomation opportunities.
• Lead the technical set up and integration ofconversational AI platform & agent development studiowithin the enterprise environment.- copilot agents preferred, deploying across enterprise not for personal use.
• Analyze business processes, data flows, and system architectures to support AI solution design.
• Support configuration and deployment of AI-powered agents,applications,and workflows.
• Design,build,and customize AI agents to automate workflows and improve productivity.
• Utilizedata platforms such asMicrosoft Fabric, Snowflake, Databricks, AWSfor data orchestration, governance, and compliance.
• Ensure seamless interoperabilityof agentsacrossMicrosoft and other enterprise applications asrequired.
• Evaluateand implement secure API integrationswith enterprise systems using APIsandconnectors to enable data exchange and workflow automation.
• Apply best practices for data security, identity management, and compliance with organizational and regulatory standards.
• Apply analytical judgment to assess feasibility, scalability, data readiness, and risks of AI use cases.
• Collaborate withcybersecurityand product teams to build robust AI solutions
• Test new AI agent enhancements, integrations, and fixes prior to release to ensure quality and expected behavior.
• Track and analyze performance metrics, including response quality, speed, reliability, andcost-effectivenessof AI agents and automated workflows.
• ContinuouslyoptimizeAI solutions based on performance data, user feedback, and evolving business needs.
• Document requirements, solution designs, architecture diagrams, and integration approaches in a clear and concise manner.
• Contribute to internal standards, reusable patterns, and best practices for AI agent and automation development.
• Support knowledge sharing and enablement across technical and business teams.

Qualifications Expected for Position

• Bachelor's degree in computer science, Information Systems, Engineering, Data Science, or a related fieldor equivalent combination of education and relevant professional experience.
• Advanced certifications or coursework in cloud platforms, data engineering, or AI/ML preferred.
• 3+years of experience in solution architecture, systems integration, automation engineering, or applied AI roles.
• 1+ year demonstrated ability to design, build, and deployAI-poweredagents, workflows, or conversational applications.
• Proven experience working directly with business stakeholders to translate operational needs into scalable technical solutions.
• Hands-on experience implementing enterprise automation or conversational AI solutions across multiple departments or use cases.
• Experienceoperatingin regulated orsecurity-consciousenvironments, supporting compliance and governance requirements.
• Strong experience designing and implementing enterprise system integrations using APIs, connectors, and automation frameworks.
• Experience working with modern data platforms (e.g.,Microsoft Fabric, Snowflake, Databricks, AWS) to support data orchestration, access control, and compliance.
• Solid understanding of identity management, access controls, and data security best practices.
• Ability to assess AI solution feasibility, including data readiness, scalability, performance, and cost considerations.
• Strong analytical andproblem-solvingskills with the ability to apply sound judgment to ambiguous or emerging AI use cases.
• Excellent written and verbal communication skills, with the ability to explain technical concepts to nontechnical audiences.

The base salary range for this position is$130,000 - $140,000. In addition to a base salary, this position is eligible for a performance bonus and benefits (subject to eligibility requirements) listed here: Teladoc Health Benefits 2026.Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.This information is applicable for all full-time positions.

We follow a Flexible Vacation Policy, intended for rest, relaxation, and personal time. All time off must be approved by your manager prior to use. You will also receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually. This applies to full-time positions only. If you are applying for a part-time role, your recruiter can provide additional details.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Teladoc Health will not sponsor or transfer employment work visas for this position. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission.

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague's unique perspective and is focused on continually improving, each and every day.

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health's Notice of Privacy Practices for U.S. Employees' Personal information is available at this link.

The Sr. IT Solutions Engineer helps design innovative solutions to support business and IT process improvements.

This position requires at least one functional ERP and technology competency with the ability to support

solution definition and design. The ability to design solutions at a technical configuration level and document

functional specifications is essential. This is primarily a delivery position for a specific functional area.

Stabilization support is expected with the ability to document and transfer knowledge as required.

This is position which requires a high degree of technical knowledge. Effective communication and

prioritization skills are required.

This is an onsite role in Rochester, New York.

Responsibilities:

• Participate in high performance teams which deliver (design, configure, develop, test, train,
• document, implement and stabilize) technical and business process solutions
• Work directly with stakeholders to analyze current business process requirements,
• understand gaps, and create functional specifications for improvements
• Provide stabilization and escalation support, performing knowledge transfer as required
• Mentor, manage and coach IT professionals to create productive, high-performance teams
• Ensure ongoing, auditable compliance with legal and regulatory requirements

Preferred Knowledge:

• Application and business process design
• Third-party API integration
• SAP ERP experience: SAP PP/MM/QM
• Ability to lead the design, configuration and optimization of technical solutions including SAP PP/QM modules to support manufacturing solutions
• ABAP debugging and technical troubleshooting
• IT technology and data management
• Application development

Required Education:

• Bachelor's degree required

Onsite in Burbank, CA

Our client seeks a Technical Lead to drive innovation across cinematic pipelines and theatrical experiences within a studio lab environment. The role requires strong AI expertise, hands-on prototyping, and the ability to communicate complex solutions to senior stakeholders. The ideal candidate will architect solutions, guide implementation across proof-of-concept through pilot, and align with internal standards while influencing cross-functional teams. The position emphasizes rapid learning, clear documentation, and effective stakeholder engagement.

Rate: $86.75 to $96.75/hr. w2

Responsibilities

• Evaluate and select technologies to support defined use cases and user groups.
• Architect and document technical solutions including system diagrams, integration points, licensing requirements, and risk mitigation.
• Partner with technology teams to align solutions with internal systems and content protection standards.
• Maintain and evolve a technical roadmap through proof-of-concept, prototype, and pilot phases.
• Conduct code reviews, propose alternative implementations, and troubleshoot issues.
• Translate complex technical concepts into clear, actionable insights for non-technical stakeholders.
• Stay current on emerging technologies and propose opportunities for adoption.
• Support automated build, test, deployment, and continuous integration workflows.
• Provide guidance and technical oversight to team members and contribute hands-on as needed.
• Present and sell proofs-of-concept to internal stakeholders with clear value articulation.

Experience Requirements

• Strong AI experience with modern AI coding and prototyping tools.
• Expertise in at least one backend language such as Java, Python, C++, or Go and ability to work across others.
• Proficiency with at least one frontend framework such as React or Streamlit.
• Experience with database technologies and query languages including SQL.
• Knowledge of cloud-based application architecture.
• Experience with AI/ML tooling and infrastructure including MLOps.
• Proven deployment and productization experience.
• Ability to perform in fast-paced, time-constrained environments with strong diagnostic and troubleshooting skills.
• Demonstrated ability to quickly learn new technologies.
• Minimum 5+ years of product innovation experience.
• Ability to influence across teams without direct authority with strong communication skills.
• Background in media technology or digital cinema (preferred).
• Experience with cloud platforms, Unity and/or Unreal, React, AR/VR technologies, database management, and AI/ML model development and deployment (preferred).
• Contributions to industry or academic publications or conferences (preferred).

Education Requirements

• Bachelor’s degree in Computer Science or related field.
• Master’s degree in Computer Science (preferred).

Eliassen Group values transparency in our recruitment practices. Please be advised that Eliassen Group utilizes artificial intelligence (AI) tools as part of its initial application screening process. You may receive email and SMS notifications from the Eliassen Virtual Recruiting Team ( , 781-808-2924) inviting you to complete a brief voice screening as part of your application process. These tools assist our hiring teams in different ways, including but not limited to, assistance in reviewing application materials to help identify candidates whose qualifications most closely match the requirements of the position. All AI-assisted evaluations and responses are reviewed by human recruiters before any hiring decisions are made. The use of AI in our process is intended to support fairness, efficiency, and consistency, and Eliassen Group takes measures to prevent bias or discrimination in connection with its hiring practices. By proceeding, you acknowledge, agree, and consent to Eliassen Group’s use of these tools, including AI tools, as part of the application and hiring process.

Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact

JOB ID: JN -

ServiceNow Technical Analyst

Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)

10-Month W2 Assignment (potential to extend / convert)

Pay: 74-76 / HR

Our client, a global leader in biotechnology focused on developing therapies that deliver meaningful advances for patients living with serious and life-threatening rare genetic diseases, is seeking a ServiceNow Technical Analyst to support key strategic platform initiatives.

This role will partner closely with business stakeholders and the ServiceNow platform team to analyze business requirements and translate them into scalable technical solutions within the ServiceNow ecosystem. The ideal candidate brings a strong balance of technical ServiceNow expertise and business analysis capabilities, along with excellent communication skills to lead effective discussions around business needs and platform capabilities.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyze, and document functional requirements.
• Translate business needs into ServiceNow workflows, configurations, and platform enhancements.
• Support design and implementation of ServiceNow modules including ITSM, ITOM, and business service requests.
• Develop and maintain documentation such as process flows, user stories, and technical specifications.
• Assist with testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing support and troubleshooting for ServiceNow-related issues.
• Partner with the ServiceNow platform team and broader IT organization to ensure solutions align with business goals and technical standards.
• Facilitate conversations between technical teams and business stakeholders to ensure clear understanding of requirements and platform capabilities.

Required Qualifications

• 5+ years of experience as a ServiceNow Technical Analyst or ServiceNow Administrator.
• Strong technical and functional knowledge of the ServiceNow platform.
• Solid understanding of ServiceNow architecture, modules, and platform capabilities.
• Experience gathering and documenting business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• ServiceNow certifications such as CSA or CIS-ITSM.
• Experience supporting enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.

Please submit your resume in Word or PDF format to be considered.

Job Title: Technical Project Lead

Location: Philadelphia, PA

Schedule: Hybrid (Onsite Tuesday–Thursday)

Overview

We are seeking an experienced Technical Lead to oversee the design, development, and delivery of integrated, technically sound solutions across complex programs and projects. This role will serve as the primary technical point of contact, ensuring successful execution of all ISD technical deliverables while partnering closely with Project and Program Managers.

Responsibilities

• Own end-to-end delivery of integrated technical solutions for assigned projects and programs.
• Serve as the primary technical liaison to Project/Program Managers and ISD leadership.
• Provide technical leadership for all ISD deliverables, ensuring alignment with project scope, timelines, and quality expectations.
• Maintain accurate project schedules and status reporting across time, cost, and scope.
• Manage and track technical resource plans, budgets, and burn rates; escalate risks as needed.
• Develop and validate technical work estimates throughout the project lifecycle.
• Identify technical resource requirements and ensure accurate time tracking within enterprise systems (e.g., Empire Time, Clarity).
• Participate in project meetings and take ownership of ISD technical components and deliverables.
• Troubleshoot, resolve, and act as the escalation point for complex technical issues.
• Ensure on-time, on-budget, high-quality delivery of all technical components.
• Promote strong team collaboration and ensure consistent, cohesive delivery across technical teams.
• Communicate effectively with project stakeholders regarding technical performance, risks, and issues.
• Provide consultative support on technical matters to other organizational teams (e.g., Informatics).
• Oversee quality across all technical project artifacts and ensure all required SDLC documentation is completed.
• Maintain accurate monthly Estimate-to-Complete (ETC) forecasts for assigned projects.

Qualifications

• Bachelor’s degree preferred or equivalent professional experience.
• 5+ years of experience designing, developing, and supporting APIs using MuleSoft Anypoint Platform or similar middleware technologies.
• 5+ years of experience as a developer and/or technical lead.
• Strong background with Agile and Waterfall methodologies.
• Experience with TFS and Azure DevOps for code management, testing, and review.
• Hands-on technical expertise with prior development experience and familiarity with SDLC processes.
• Healthcare EDI experience is beneficial but not required.
• Must have an Android or iOS device compatible with the Microsoft Authenticator app.

Role Overview

The Technical Designer is responsible for executing complex technical development for high-end swimwear and resort collections. This role owns fit, grading, construction logic, and technical documentation for new and complex styles.

Core Responsibilities

Technical Development

• Create and maintain tech packs for new base and fancy styles
• Develop POMs, grading rules, and construction specs
• Execute complex OPR edits and post-testfit revisions
• Ensure consistency across all colorways and production runs

Fit & Engineering

• Lead fit analysis during PP testfits
• Troubleshoot fit, grading, and construction issues
• Communicate with Creative Director on technical design issues and questions
• Partner with Creative Director, Patternmaker, PP Manager, and QC team on technical resolutions
• Analyze fabric behavior and apply appropriate technical solutions

Systems & Documentation

• Create and maintain products in PLM (Backbone)
• Ensure technical accuracy across specs, BOMs, and construction pages
• Support documentation of brand-specific technical standards

Qualifications

• 4+ years of technical design experience in high-end swimwear or lingerie
• Strong grading and fit expertise across multiple size ranges
• Experience with complex stretch fabrics
• Proficiency in Adobe Illustrator and PLM systems
• Detail-oriented, solutions-driven, and fast-paced
• High Level understanding of Fashion Math and construction principles
• Ability to work in a fast-paced, high-volume environment

The Associate Director, BU Technical Services (or Technical Services Leader (TSL)) provides strategic technical leadership to ensure safe, reliable, and efficient manufacturing operations aligned with business unit objectives. This role is accountable for technical strategy, capital planning, and continuous improvement initiatives while integrating digital technologies to improve performance, cost, gross margin and service. The TSL partners cross-functionally to solve complex technical challenges, develop technical talent, and drive sustainable business results.

In this role, you will:

• Lead BU technical strategy, product and process innovation (including product quality and services for internal and external manufacturers), capital planning, and execution of capital projects and technical programs aligned in alignment with BU and Supply Chain strategies.
• Provide people leadership for multi‑site technical teams, including talent development, performance management, and succession planning.
• Partner cross‑functionally with Operations, R&D, Supply Chain, Quality, Procurement, HSE, Planning, and Commercial teams to address complex technical and business priorities and challenges. Develop business case justifications while defining strategic plans and tactical scenarios to enhance supply chain performance, capabilities, and BU/enterprise initiatives.
• Accountable to drive performance outcomes through operational excellence, capital one-right way process, reliability, process improvement, risk assessment/management, external partners, and integration of digital manufacturing tools (Clorox Manufacturing System, Asset Management / Predictive Maintenance), and participation or BU representation in Technical Community of Practice Teams.
• This role interacts regularly with plant leadership, operations, engineering, maintenance, quality, HSE, R&D, (center) supply chain, risk management and commercial partners. The TSL also collaborates with corporate technical experts, digital teams, and external vendors to deliver technical solutions.
• The role has high influence across the Business Unit and multiple manufacturing sites. Influence is exercised through setting technical direction, prioritizing capital investments with BU strategy, shaping continuous improvement initiatives, and developing technical capability across the organization.
• Lead a team of 4-5 direct reports

#LI-Hybrid

What we look for:

• 10+ years of progressive experience in manufacturing, engineering, or technical services roles, including leadership responsibility with manufacturing process experience managing increasing responsibility for large business and demonstrating a track record of success
• Experience leading multi‑site teams, managing engineering or technical teams, leveraging 3rd party engineering services, environmental permitting and other regulatory compliance, capital programs, and digital manufacturing initiatives desired.
• Manufacturing systems knowledge, capital project leadership, reliability engineering, continuous improvement, people leadership, and strong stakeholder management skills.
• Ability to develop and execute strategic plans and tactical initiatives that enhance supply chain performance, capabilities, and BU/Enterprise objective
• Demonstrated ability to lead and develop supply chain professionals, including establishing and executing effective performance management and development plans
• Deep expertise in manufacturing and engineering processes, methodologies, and industry-standard frameworks
• Strong working knowledge of maintenance strategies, spare parts management, and mechanical systems
• Proven ability to collaborate with and influence stakeholders across all levels, from frontline teams to senior executives
• Advanced analytical skills with the ability to synthesize complex data into actionable insights
• Clear and effective communicator, able to translate complex concepts into concise written and verbal messages for diverse audiences
• Demonstrated strength in structured problem solving and root cause analysis
• Strong financial acumen, with the ability to assess and articulate the financial impact of supply chain decisions and risk tradeoffs • High degree of flexibility with the ability to prioritize and manage both planned and unplanned work
• Strong execution mindset with a track record of delivering complex initiatives on time, within budget, and aligned to business requirements
• Comprehensive understanding of end-to-end business operations and supply chain interdependencies
• Intellectual curiosity demonstrated through continuous learning and awareness of external trends and best practices
• Leads with excellence by consistently modeling Clorox leadership behaviors and values
• Ability to work effectively in manufacturing environments, travel up to 25%, and perform standard office and plant based activities
• Digital manufacturing systems (MES, historian), Six Sigma/Lean certification, and change leadership experience desired.
• Bachelor’s degree in Engineering or related technical field required; Master’s degree / MBA preferred. Equivalent experience may be considered.

Workplace type:

Hybrid - 3 days in office, 2 days working from home.

Our values-based culture connects to our purpose and empowers people to be their best, professionally and personally. We serve a diverse consumer base which is why we believe teams that reflect our consumers bring fresh perspectives, drive innovation, and help us stay attuned to the world around us. That’s why we foster an inclusive culture where every person can feel respected, valued, and fully able to participate, and ultimately able to thrive. Learn more.

[U.S.]Additional Information:

At Clorox, we champion people to be well and thrive, starting with our own people. To help make this possible, we offer comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company match, flexible time off benefits (including half-day summer Fridays depending on location), inclusive fertility/adoption benefits, and more.

We are committed to fair and equitable pay and are transparent with current and future teammates about our full salary ranges. We use broad salary ranges that reflect the competitive market for similar jobs, provide sufficient opportunity for growth as you gain experience and expand responsibilities, while also allowing for differentiation based on performance. Based on the breadth of our ranges, most new hires will start at Clorox in the first half of the applicable range. Your starting pay will depend on job-related factors, including relevant skills, knowledge, experience and location. The applicable salary range for every role in the U.S. is based on your work location and is aligned to one of three zones according to the cost of labor in your area.

–Zone A: $153,700 - $309,000

–Zone B: $140,900 - $283,300

–Zone C: $128,100 - $257,500

All ranges are subject to change in the future. Your recruiter can share more about the specific salary range for your location during the hiring process.

This job is also eligible for participation in Clorox’s incentive plans, subject to the terms of the applicable plan documents and policies.

Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.

To all recruitment agencies: Clorox (and its brand families) does not accept agency resumes. Please do not forward resumes to Clorox employees, including any members of our leadership team. Clorox is not responsible for any fees related to unsolicited resumes.

About Us

IDR is seeking a Lead Technical Program Manager to join one of our top clients for a remote opportunity. This role involves leading enterprise technology programs focused on workplace infrastructure and construction-related technology projects within a dynamic, enterprise environment. The company specializes in delivering innovative technical solutions across various facilities and corporate offices nationwide.

 

Position Overview for the Lead Technical Program Manager:

• Lead end-to-end delivery of workplace technology programs across corporate offices and retail branches, from planning through implementation.
• Develop and manage comprehensive program plans including scope, timelines, budgets, resources, and technical requirements.
• Manage and mentor a team of project managers responsible for full project lifecycle execution.
• Coordinate cross-functional collaboration with engineering, product, business stakeholders, and vendors to align projects with business goals.
• Identify, assess, and mitigate project risks, issues, and dependencies while maintaining project momentum and delivery timelines.

Requirements for the Lead Technical Program Manager:

• 5+ years of experience in Technical Program Management leading complex enterprise technology programs.
• Experience delivering workplace technology or infrastructure projects (network, wireless, virtual computing, end-user technologies).
• Proven ability to manage multiple project managers or large cross-functional teams.
• Strong stakeholder management and executive communication skills across business and technology teams.
• Experience managing budgets, resource allocation, and large project portfolios.

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success.
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row.

Position Title: Oracle EBS Solution Architect

Location: Dallas, TX (Hybrid)

Duration: Fulltime

Job Description :

Functional Expertise: Deep understanding of Oracle EBS modules like Oracle Financials (GL, AP, AR), Supply Chain (PO, INV, OM), and Projects (PA).

Technical Skills: Strong grasp of business processes across finance, manufacturing, procurement, HR, and logistics.

Strategic Thinking: Ability to align technical solutions with business objectives and operational requirements.

Integration and Customization: Proficiency in designing customization strategies using Oracle Application Framework (OAF), Oracle Forms, PL/SQL, and ensuring seamless integration using APIs, Web Services, and middleware like Oracle SOA Suite.

Performance and Scalability: Knowledge of performance tuning and scalability planning to ensure the architecture supports high availability and performance optimization

Insight Global is seeking a talented Account Manager for one of our clients in the Lincoln, RI area. This is an exciting opportunity to join a dynamic organization and play a key role in driving business growth and building strong customer relationships.

Responsibilities

• Identify new business opportunities and assess potential markets/product niches for profitable growth
• Develop and nurture customer relationships, from prospecting to account management
• Engage in strategic planning with executive leadership
• Negotiate deals from start to finish and manage projects with analytical rigor
• Collaborate with engineering teams to discuss technical solutions and commercial issues
• Travel 25–50% to meet customers and partners

Qualifications

• Bachelor’s degree (engineering, science, or technical discipline preferred)
• Sales budgeting and cost analysis skills
• Results-oriented, team-focused mindset with a sense of urgency
• Excellent interpersonal, networking, and communication skills
• Strong negotiation and project management abilities
• Attention to detail and problem-solving drive

Plusses:

• Experience and contacts in the plating/finishing market
• Chemistry degree, chemical background, or manufacturing experience
• Solid grasp of business financial fundamentals
• Previous B2B sales experience in manufacturing or industrial settings

AGE Solutions is looking for a Sr. Cross Domain Solutions Support Specialist to join our team in support of an upcoming cybersecurity risk management and assessment program with our DoD customer. In this position, you will organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes. You will also participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels to include CDTAB, DSAWG, Information Domain, and IRSMC board meetings.

Individuals in this role must be available to work on-site at Ft. Meade, MD for the majority of the workweek.

Responsibilities Include:

• 
  
• Coordinate with DISA stakeholders, ISSMs, and PMs to resolve non-compliance issues identified in the Cybersecurity Scorecard.
  
• Keep DISA senior leadership and cybersecurity stakeholders informed of all Cybersecurity Scorecard non-compliance findings.
  
• Serve as the primary briefer for CDS requests, tickets, ad-hoc meetings, and annual reviews at CDTAB, DSAWG, Information Domain, and IRSMC boards.
  
• Apply broad technical expertise in cybersecurity, networking, system architecture, cross-domain technologies, DMZ design, and controlled interfaces.
  
• Participate in and contribute to weekly, monthly, and quarterly working groups, boards, and panels.
  
• Support the CDTAB Chair and Secretariat on CDS-related issues and actions.
  
• Implement CDTAB strategic goals including policy planning, risk analysis, and vulnerability assessments.
  
• Identify and propose issues requiring CDTAB risk decisions and organize topics for monthly meetings.
  
• Execute DSAWG strategic goals and conduct risk and vulnerability assessments for related initiatives.
  
• Maintain DSAWG and CDTAB online platforms, ensuring access to briefings, policies, references, tracking tools, and contact directories.
  
• Notify the CDTAB community of all CDS tickets and requests pending review.
  
• Organize and manage DSAWG and CDTAB meetings, including scheduling, logistics, agendas, and minutes.
  
• Communicate deadlines for submission of agendas, briefs, and discussion topics.
  
• Draft, proof, and distribute meeting materials to DSAWG and CDTAB members in advance.
  
• Maintain standardized briefing templates and formats for both forums.
  
• Record and publish all meeting minutes, decisions, briefings, and supporting documents.
  
• Keep updated contact lists and email distribution groups for members and advisors.
  
• Develop monthly status reports (MSRs) for CDTAB and DSAWG.
  
• Prepare up to 10 SOPs or internal documents annually.
  
• Create up to 5 technical papers per year on DSAWG-related issues for coordination with DoD/IC stakeholders.
  
• Produce up to 12 white papers, CONOPS, and contingency plans annually to support RE4 functions.
  
• Manage monthly ballots for CDTAB and DSAWG, averaging 20 CDS requests, 20 tickets, 10-20 briefings, and 15 annual reviews-volume may vary monthly.
  

Requirements:

• 
  
• Bachelor's degree (IT-related field preferred)
  
• Six (6) or more years leading Risk Management teams
  
• Five (5) or more years IT program management experience leading audits and inspections in DoD/Federal environment
  
• Have an active DoD Top Secret clearance with SCI eligibility
  
• DoD 8570 IAM or IAT Level III certification
  
• Functional area expertise in National and DoD IT policy
  
• Expert level knowledge and experience as a technical expert providing technical direction, interpretation, and alternatives in areas such as but not limited to; Information Systems Architecture, Telecommunications Systems Design, Architecture, Implementation, Information Systems Integration, Software Development Methodologies, Security Engineering, Communications and Network Systems Management.
  
• Expert level knowledge in guiding the successful completion of major programs and may function in a project leadership role Proven ability to prepare and present technical documentation, strategic briefings, and governance materials for senior-level DoD boards (e.g., CDTAB, DSAWG, IRSMC)
  
• Excellent technical writing and communication skills with the ability to convey complex information clearly to technical and non-technical audiences
  
• Customer service skills
  

Compensation: $120,000+

At AGE Solutions, we reward performance, invest in growth, and share success. Our benefits support the whole person, professionally, financially, and personally.

• 
  
• 26 Days Paid Leave: Includes vacation, sick, personal time, and holidays. You choose how to use it.
  
• Performance Bonuses: Performance bonuses are awarded based on individual contributions and company-wide results, aligning recognition with impact.
  
• 401(k) with Match: We match 3% of your contributions with immediate vesting.
  
• Financial Protection: Company-paid life insurance up to $300K and options for additional coverage for you and your dependents.
  
• Health Benefits: Multiple medical plans, dental, vision, FSA and HSA options to fit your needs.
  
• Parental Leave: 15 days of fully paid leave for new parents, because family matters.
  
• Military Differential Pay: We bridge the gap for employees on active duty, so they don't take a financial hit while serving.
  
• Professional Growth: Paid training and certifications, tuition reimbursement, and the tools and tech to get the job done right.
  
• Shared Success: In the event of a company sale, our CEO has committed to returning 80% of net proceeds to employees. This ensures our team shares in the long term value they help create.
  

At AGE, you'll do work that matters, supported by a company that delivers for its people.

• Handle customer inquiries via phone, delivering tailored solutions to technical issues.

• Communicate clearly and effectively, both verbally and in writing, ensuring each interaction exceeds expectations.

• Diagnose, troubleshoot, and resolve issues related to iOS, macOS, smartphones, tablets, or PCs.

• Use multiple systems to research and deliver efficient, real-time solutions.

• Connect with a diverse range of customers by adjusting your communication style to meet their needs.

• Recognize and respond to verbal and non-verbal cues to provide an enhanced support experience.

• Collaborate with fellow advisors to share expertise , solve problems, and achieve team goals.

• Experience in customer-facing roles, such as in a call center or support environment (volunteer or academic experience counts too!).

• A solid understanding of iOS, macOS, smartphones, tablets, or PCs-and a passion for troubleshooting.

• Stay professional and composed in high-pressure situations, even when faced with criticism or setbacks.

• Open to feedback and coaching, with a drive to continuously improve and excel.

• Proven experience in customer support or technical assistance , ideally in a call center setting.

• Strong verbal and written communication skills.

• Problem-solving abilities with a flexible, adaptable approach to challenges.

• Confidence in navigating multiple software tools and systems to resolve issues.

• A self-motivated attitude with effective time management skills.

• $17.31 per hour, with opportunities for performance-based incentives.

• Full health insurance package, including medical, dental, and vision coverage.

• $25/month per line for unlimited phone, text, and data (restrictions may apply).

• Paid training to set you up for success.

• Career advancement opportunities with a globally renowned leader in technology innovation.

• Earn ongoing bonuses for referring new employees through our Referral for Life Program.

• Thrive in a dynamic virtual work environment with a team that's dedicated to your success.

• Enjoy a culture that values diversity-we are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.

• Private Workspace: A quiet, dedicated workspace with no distractions.

• Ergonomics: A comfortable desk setup with all necessary equipment.

• Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed.

• Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable.

Role: Principal AI Solution Architect

Location: Houston, TX, 77086 - Onsite

Duration: Long term Contract

Job Description:

Key Responsibilities:

• Partner with business and technical stakeholders to identify and implement agentic AI and machine learning solutions that improve decision making, workflows, and automation
• Design and implement cloud native AI architectures using Microsoft Azure services and established AI design patterns
• Collaborate with Data Scientists and other AI Engineers to transform prototypes into production ready, scalable solutions
• Build, deploy, and operate enterprise scale machine learning pipelines, emphasizing reliability, performance, and security
• Orchestrate and configure infrastructure that enables low latency, resilient AI workloads, leveraging infrastructure as code and automation
• Contribute to reusable accelerators, templates, and patterns that improve delivery speed and consistency across teams
• Support CI/CD, monitoring, and operational practices for AI and ML systems in production environments

Required Technical Skills:

• Strong experience with Microsoft Azure, including AI/ML services and cloud native architectures
• Hands on experience deploying and operating ML pipelines using Azure Machine Learning
• Proficiency in Python and modern software engineering practices
• Experience with automation and configuration management, including Ansible
• Solid understanding of MLOps, model lifecycle management, and CI/CD for AI systems
• Experience with containerization and orchestration technologies (e.g., Docker, Kubernetes)
• Working knowledge of security, identity, and access control in enterprise cloud environments

Preferred Skills:

• Experience with Microsoft Foundry
• Experience implementing or operating agentic AI systems
• Familiarity with data engineering tools such as Databricks, Spark, Azure Data Factory
• Experience integrating AI services (e.g., cognitive services, computer vision, unstructured data processing)

Experience Requirements:

• 5+ years of experience in software engineering, AI engineering, or machine learning engineering roles
• Proven experience delivering production AI or ML solutions in a cloud environment
• Experience collaborating with cross functional teams across data science, engineering, and architecture

Ways of Working:

• Ability to work independently as a contractor while integrating effectively with existing teams
• Strong communication skills, with the ability to explain complex technical concepts clearly
• Results oriented mindset with a focus on delivering business value quickly and reliably.