Information Technology Jobs in Sunol, CA

Senior/Staff Site Reliability Engineer

Location: Fremont Area (hybrid)

Type: Full-time

Reports To: Head of Software

About the Company:

Work with a venture-funded startup led by experienced entrepreneurs with a track record of building successful healthcare technology companies. Our mission is to transform healthcare delivery through Physical AI-combining advanced AI intelligence with next-generation robotics.

What Sets Us Apart:

• Proven Leadership: Founded by serial entrepreneurs with previous 9-figure exits.
• Strong Funding: Well-capitalized with backing from top-tier investors.
• Clear Market Need: Tackling validated, high-impact problems in healthcare delivery.
• Technical Moat: Building proprietary technology that is extremely difficult to replicate.
• Stealth Advantage: Perfecting our technology in stealth mode before broader market entry.

This is a foundational hire. You own the infrastructure that a pharmacy robot fleet runs on — and you set the standard for how infrastructure is built. Engineers write application code; you make sure it deploys reliably, scales correctly, stays secure, and is observable in production.

You don’t write dispense logic. You own the platform it runs on: Terraform, CI/CD, deployment automation, security scanning, observability, certificate management, and the production environment that must pass a mandated penetration test. You write code to solve infrastructure problems, not just configure tools.

• 3+ years Terraform / IaC — Production modules, state management, multi- environment promotion.
• AWS deep — VPC, ECS, RDS, IAM, KMS, SQS, CloudWatch. You understand the security model.
• CI/CD — GitHub Actions or equivalent. Pipeline-as-code, caching, deployment gates.
• Docker — Multi-stage builds, image optimization, production deployment.
• Linux — System administration, troubleshooting, performance analysis

You must be a US citizen or Green card holder to be applicable for this role.

If interested please reach out to to

Senior/Staff Software Engineer

Location: Fremont Area (hybrid)

Type: Full-time

Reports To: Head of Software

About the Company:

Work with a venture-funded startup led by experienced entrepreneurs with a track record of building successful healthcare technology companies. Our mission is to transform healthcare delivery through Physical AI-combining advanced AI intelligence with next-generation robotics.

What Sets Us Apart:

• Proven Leadership: Founded by serial entrepreneurs with previous 9-figure exits.
• Strong Funding: Well-capitalized with backing from top-tier investors.
• Clear Market Need: Tackling validated, high-impact problems in healthcare delivery.
• Technical Moat: Building proprietary technology that is extremely difficult to replicate.
• Stealth Advantage: Perfecting our technology in stealth mode before broader market entry.

This is a foundational hire. You own the cloud services that power the dispense pipeline — and you set the engineering standard for how they’re built. Prescription lifecycle, inventory management, fleet coordination, safety gates. You design the systems, make the technical calls, and establish the patterns that the team builds on. As we grow, the practices you put in place become the way we work. You’ll collaborate closely with a small, senior engineering team and take full ownership of your domain.

Must-Have

• Distributed systems expertise — You’ve designed and operated services where correctness under concurrency, partial failure, and network partitions actually matters. Not just read about it.
• PostgreSQL — Schema design, migrations, performance tuning, transactions. Not just an ORM user.
• API and system design — You’ve made technical decisions that shaped how other engineers build. You’ve owned interfaces that other systems depend on.
• Message queue patterns — At-least-once delivery, dead letter queues, backpressure, idempotency. SQS, Kafka, or similar.
• Safety-critical mindset — You design the failure path first. The happy path is just “recovery wasn’t needed.”
• Rust — You’ve shipped Rust to production. async/Tokio, error handling patterns, type-driven design.
• Technical leadership — You’ve raised the bar on a team. Through code review, architecture decisions, mentorship, or establishing conventions that stuck. You don’t need a title to lead.

Please apply if you are intersted!

QASource is a leading provider of software QA and testing services, supporting enterprise and high-growth technology companies. We integrate directly with engineering and product teams to deliver scalable, high-quality testing solutions across automation, manual testing, performance, security, and AI-driven QA.

Our clients expect senior-level partnership, technical fluency, and strategic account leadership.

The Senior Technical Account Manager (Sr. TAM) is responsible for managing and expanding a focused portfolio of strategic, enterprise-level accounts within a defined territory. This role requires ownership of multi-million-dollar revenue targets, executive-level relationship management, and the ability to drive account expansion through consultative, technically informed engagement.

This is not a support role. The Sr. TAM serves as a strategic advisor to Engineering Directors, VPs, CTOs, and QA leadership, ensuring delivery excellence while proactively identifying and executing growth opportunities within existing accounts.

The Sr. TAM will manage a high-touch portfolio of approximately 5–8 strategic enterprise accounts. Success in this role requires disciplined account planning, proactive client engagement, in-person relationship development, and the ability to creatively land and expand business across multiple stakeholders within complex organizations.

Responsibilities:

Account Ownership & Revenue Growth

• Own and manage a multi-million-dollar quota across a defined portfolio of 5–8 strategic enterprise accounts.
• Drive structured and strategic upsell and cross-sell initiatives within existing customers.
• Identify whitespace opportunities across QA, automation, performance, security, and AI-enabled services.
• Close meaningful expansion deals, including engagements of $150K+.
• Develop creative, value-driven approaches to land-and-expand initiatives across Engineering Directors, VPs, and CTO-level stakeholders.
• Partner with delivery leadership to align technical execution with commercial growth objectives.

Executive Relationship Management

• Build and maintain trusted relationships with Engineering Directors, VPs, CTOs, and C-suite stakeholders.
• Conduct regular in-person customer visits within assigned territory.
• Lead in-person Quarterly Business Reviews (QBRs) focused on measurable outcomes, roadmap alignment, and strategic growth opportunities.
• Serve as the executive escalation point for complex delivery or client challenges.

Strategic Account Planning & Execution

• Develop and maintain comprehensive strategic account plans for each assigned customer.
• Maintain clear documentation of stakeholder mapping, growth objectives, expansion pathways, and execution milestones.
• Track progress against defined revenue and relationship goals.
• Execute consistently against a structured path toward growth.
• Demonstrate strong organizational discipline in account tracking, forecasting, and internal coordination.
• Organization, planning rigor, and follow-through are critical success factors in this role.

Technical & AI Fluency

• Maintain broad knowledge of emerging AI technologies and their impact on software quality and engineering workflows.
• Proactively stay current on AI tools, automation advancements, and testing innovations.
• Translate AI-driven opportunities into relevant, business-aligned discussions with engineering stakeholders.
• Position QASource’s AI-augmented testing capabilities in alignment with customer technology strategies.

Technical & Delivery Alignment

• Collaborate closely with QA Managers, Engineering teams, and project leaders.
• Translate technical delivery insights into executive-level business value discussions.
• Proactively identify risks and implement mitigation strategies.
• Ensure seamless integration of QASource services into client engineering environments.
• Demonstrate a practical understanding of how software is built, tested, and released within modern SDLC frameworks.

Required Qualifications:

• 8–10+ years of experience in Technical Account Management, Enterprise Sales, Customer Success, or a related client-facing technical role.
• Proven ownership of multi-million-dollar revenue targets.
• Demonstrated success closing $150K+ expansion or new deals.
• Documented track record of expansion within a focused portfolio of strategic accounts.
• Experience managing a limited book of business (ideally 5–20 accounts; this role will manage 5–8).
• Direct experience working with Engineering Directors, VPs, CTOs, or C-suite stakeholders.
• Technology industry background specifically within software, SaaS, cloud platforms, DevOps, QA, or technical services environments.
• Demonstrated general understanding of the Software Development Lifecycle (SDLC) and how Quality Assurance integrates into development processes.
• Prior experience engaging with engineering, QA, or product teams in a software delivery context.
• Strong executive presentation skills and ability to conduct in-person QBRs.
• Demonstrated ability to creatively mine and expand accounts.
• High level of organization and structured account planning discipline.
• Stable career progression.

Preferred Qualifications:

• Background in QA, software development, DevOps, or technical services environments.
• Familiarity with CI/CD pipelines, automation frameworks, API integrations, performance testing, or AI-enabled testing tools.
• Experience operating within a territory-defined account ownership model.
• Experience in professional services or distributed delivery environments.
• MBA or advanced technical degree (preferred but not required).

Core Competencies:

• Executive presence and professionalism.
• Revenue accountability.
• Strategic account planning and disciplined execution.
• Technical credibility within software engineering environments.
• AI awareness and forward-thinking mindset.
• Consultative, value-based communication.
• Risk identification and mitigation.
• Proactive, structured account leadership.

Why Join QASource:

• Manage a focused portfolio of high-value enterprise technology clients.
• Drive measurable revenue expansion through strategic value creation.
• Partner directly with engineering and executive leadership teams.
• Operate in a technically rigorous, innovation-driven organization focused on quality and long-term partnerships.

Salary Range:

• $110,000 - $120,000 per annum (30% Variable).

Perks:

• Health, vision, and dental benefits.
• 401(k) with company match.
• Paid time off and holidays.
• Wellness programs and professional development opportunities.

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

About Veer

Each year, roughly 10% of an employer's workforce experiences a significant personal event that requires a leave of absence. Once thought of as a compliance risk, leave is now recognized by leading employers as a critical moment in the employee journey.

At Veer, we believe every employee deserves the time and support needed to thrive. We work with HR leaders at leading enterprise employers to transform the leave experience—moving beyond the "DMV-like" processes of forms, wait times, and confusion. Our digital and mobile platform guides employees from leave planning through return to work, ensuring a smooth, supportive transition.

The results speak for themselves: higher employee satisfaction, stronger operational effectiveness, and greater business continuity. Today, we're reinventing a $10+ billion industry. Tomorrow, we aspire to help make paid leave a universal human right. We're building Veer for the long term—with the shared commitment of our investors, customers, and partners—and we're doing so as a team grounded in empathy, curiosity, and impact.

About the Role

We're seeking a Senior Implementations Manager to own the end-to-end deployment of our leave experience software platform for enterprise customers. This is a critical role at the intersection of customer success, product, and engineering—you'll be the quarterback ensuring complex implementations are delivered successfully for some of the world's most innovative and admired employers.

You'll be the primary point of contact for large enterprise customers during implementation, managing multiple stakeholders across employee benefits, HR, IT, and legal teams. Given our early stage, you'll work closely with engineering on assigned implementations, translating customer requirements into technical specifications while maintaining project momentum.

As we build toward a truly scalable platform, you'll be instrumental in identifying where AI and automation can replace manual work—we're looking for someone who sees AI as a tool to 10x their impact, not a threat.

Our Implementation Managers are the face of Veer in many ways. They set the tone for the customer relationship and overall success of the product and must provide confident leadership throughout the process.

What you'll do

Project management/leadership

• Serve as day-to-day contact and project manager for enterprise implementations, coordinating across multiple customer stakeholders and internal teams.
• Develop and manage detailed project plans in collaboration with customers and engineering, ensuring on-time delivery.
• Lead implementation kickoff meetings, serving as a change management guide to establish clear goals, set expectations on scope, timeline, responsibilities, and effectively frame the value proposition to drive user adoption.
• Manage multiple active implementations and projects spanning a variety of use-cases, complexity, and customer team size
• Keep key customer stakeholders informed of major milestones, risks, and decisions. Proactively communicate delays or challenges, managing expectations, and aligning on mitigation plans.
• Act as a strategic consultant, guiding customers to the best solutions within the defined project scope to ensure their core business needs are met without compromising delivery milestones.
• Navigate complex organizational structures at large employers, building relationships with leave of absence and disability program managers, IT teams, legal counsel, and executive sponsors.

Leave program expertise

• Demonstrate deep understanding of leave of absence and disability programs—including FMLA, state leave laws (CA, NY, WA, etc.), STD/LTD, and employer-specific policies.
• Gather and document customer requirements, translating customer-specific leave policies and business rules into clear specifications for design and engineering teams.
• Advise customers on best practices for leave experience design and product set-up and configuration.
• Stay up to date on federal, state, and local leave law changes and industry trends, proactively advising customers and internal product teams on potential impacts and necessary product adaptations.

Product configuration & design

• Partner with design team to create mockups and prototypes that reflect the customer's desired employee and administrator experience.
• Lead customer review sessions to refine the product experience and gather feedback that drives product improvements and customer success.
• Balance customer customization requests with product scalability considerations.

Technical coordination

• Work with engineering on product integrations with HRIS systems, benefits administration systems, and third-party administrators.
• Work with product management on customer requests for new features.
• Collaborate with product and engineering teams to identify implementation steps that can be automated or enhanced with AI, building toward a more scalable platform.
• Develop customer UAT test cases and facilitate UAT prior to launch.
• Troubleshoot implementation issues and serve as liaison between customers and technical teams.

Customer enablement

• Design and execute a structured customer communications and enablement playbook to ensure the successful transition from the customer's current state to the post launch future state.
• Create and deliver tailored enablement content.
• Support internal champions at the customer organization to stimulate adoption.
• Host live training sessions or webinars for customer teams and users.
• Formalize the handoff to Customer Success by partnering to create a comprehensive "Success Plan" that outlines the customer's business goals, key stakeholders, unique configurations, and potential areas for future growth.

In your first year, you'll:

• Successfully lead 3-5 enterprise implementations from kickoff to launch
• Identify and implement AI-driven automation opportunities that reduce implementation time by 20%+ (e.g., automated requirement gathering, documentation generation, testing scripts, customer communication)
• Build repeatable processes and documentation that reduce engineering dependency over time
• Become a trusted advisor to customer stakeholders on leave program strategy
• Identify product gaps and advocate for improvements based on customer feedback
• Help us scale the implementation function by mentoring future team members

What we are looking for (required)

• 5+ years of experience in enterprise software implementation, project management, or a customer-facing advisory/consulting role in a fast-paced B2B SaaS company
• Enthusiastic about leveraging AI tools to automate repetitive work, scale implementations, and enhance the customer experience. You're constantly asking "how can we do this faster/better with AI?" rather than defaulting to manual processes.
• Strong understanding of employee leave and disability policies and programs (STD/LTD, FMLA, state disability, parental and family leave, etc.) and the HR/benefits landscape
• Proven ability to manage and strategically consult on complex, multi-stakeholder enterprise projects with competing priorities
• Excellent communication skills—you can translate between technical and non-technical audiences, effectively advising and influencing senior business stakeholders
• Comfortable working in ambiguous, fast-moving environments where you'll need to build processes from scratch
• Technical aptitude and ability to work closely with engineering teams on integrations and product configuration

Bonus skills

• Direct experience with leave administration, benefits program management, or HRIS implementations
• Familiarity with third-party administrators like Sedgwick, Lincoln, or MetLife
• Experience at an early-stage software company during rapid scaling
• Background in HR technology, specifically absence management, case management, or workflow automation platforms

Why join Veer?

• Meaningful Impact: Transform how millions of employees experience one of the most critical moments in their working lives
• Customer Quality: Work with blue-chip enterprise customers who are committed to improving their leave programs
• Early Team Member: Join at an inflection point—help build the implementation playbook and team as we scale
• Cross-Functional Exposure: Work directly with founders, product, engineering, and design on every implementation
• Ownership: This isn't a handoff role—you'll own implementations from contract signing through go-live and beyond

This is a full-time salaried, exempt position. Compensation ranges from $110,000-$195,000 and is based on your experience and legal state of residence.

About Aivres

Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world’s leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe.

As a Sr. Firmware Engineer, you will be a key member of our Research and Development team, responsible for the full development lifecycle of firmware and embedded system software for server BMCs. This includes design, development, testing, and debugging of software that interfaces with both Linux and Windows operating systems.

Responsibilities:

• Design and develop server BMC firmware, including:
• BMC kernel configuration and porting
• Hardware adaptation
• Sensor monitoring
• IPMI/Redfish protocol development
• Multi-protocol development (SPI, SMBus, PMBus, MCTP, PLDM, etc.)
• Thermal management implementation
• Firmware update functionality
• Implement customized design functions within the BMC and collaborate with other teams on development.
• Modify and customize BMC firmware based on customer requirements, including communication with customers to clarify requirements and address concerns.
• Conduct thorough testing of BMC firmware to ensure functionality and stability.
• Log collect/analyze for failure systems to help MFG/Customer to determine problem and solve it.

Qualifications:

• Bachelor's degree in Computer Science or a related discipline, or equivalent experience.
• Minimum of 5 years of relevant experience in embedded systems development.
• Strong understanding of Intel/AMD platform adaptation development.
• Well known GPU-BMC related architecture and communication.
• In-depth knowledge of Aspeed BMC chip management functions and IPMI/Redfish standards.
• Proficiency in C/C++ programming and embedded Linux development.
• Prior experience in server development is highly desirable.
• Excellent teamwork, communication, and problem-solving skills.
• Fluency in both English and Chinese is highly preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology and contribute to innovative projects.
• Collaborative and supportive work environment.
• Career development and growth opportunities.

Aivres is a leading global data center and cloud computing solutions provider committed to delivering innovative technologies that propel the world’s leading industries to new frontiers. We deliver and deploy robust, performance-optimized, purpose-built platforms to major data centers around the globe. As a Sr. Systems Engineer, you will play a pivotal role in the design, development, and integration of cutting-edge server systems. You will work cross-functionally with various teams to define hardware architecture, develop customized solutions, and resolve complex technical issues.

We are seeking a highly skilled and motivated Sr. System Test Engineer to play a critical role in guaranteeing the quality and performance of our server products. You will be responsible for conducting comprehensive hardware system integration testing, identifying potential issues, and recommending solutions to enhance system efficiency and reliability.

Responsibilities:

• Lead hardware system integration testing for server product development, ensuring thoroughness and accuracy.
• Design and execute customized test plans and methods tailored to specific customer needs.
• Analyze test data, identify problems, and propose effective solutions for improvement.
• Write detailed test reports and meticulously track identified issues through resolution.
• Stay at the forefront of testing technology by actively researching and implementing new methodologies and tools.
• Collaborate with cross-functional teams to ensure seamless integration and optimal system performance.

Qualifications:

• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related field.
• Minimum of 5 years of relevant experience in system testing, preferably with a focus on server hardware.
• Familiarity with GPU-related testing experience is a plus.
• In-depth understanding of server system software and hardware architecture, including key sever system components and their technical characteristics.
• Strong knowledge of various mainstream operating systems, installation procedures, and troubleshooting techniques.
• Proven ability to independently manage and execute testing tasks, including report writing, data analysis, and problem tracking.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Prior server testing experience and fluency in both English and Chinese are highly preferred.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work on cutting-edge technology and contribute to innovative projects.
• Collaborative and supportive work environment.
• Career development and growth opportunities.

EEO Statement

Aivres is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Aivres to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.

We are looking for our founding Staff Elixir Backend Software Engineer to build Community's technical foundation from the ground up. You'll be employee #1 on Papa Community’s engineering team, reporting directly to Papa Community's GM with dotted-line mentorship from Papa core’s engineering leadership.

What You’ll Do (Responsibilities)

• Build the technical foundation for Papa Community’s virtual care platform, designing and implementing systems that connect EHR, care management tools, billing infrastructure, and patient communication platforms.

• Develop secure and scalable integrations between healthcare systems, ensuring reliable data flows and HIPAA-compliant architecture that can support growth to thousands of patients.

• Build data infrastructure and internal tools that enable operational intelligence, automation, and real-time visibility into patient outcomes and care workflows.

• Create systems that support clinical teams with dashboards, automated patient outreach triggers, and clinical decision support tools.

• Lead key technical decisions, including evaluating build-vs-buy tradeoffs, selecting technologies, and architecting solutions that balance speed, reliability, and scalability.

• Partner with Papa Community leadership and Papa’s core engineering team to shape the technical roadmap and determine when to leverage third-party tools versus building custom solutions.

• Establish engineering standards and best practices, including code quality standards, testing expectations, deployment processes, and documentation.

• Own platform reliability, monitoring, and performance, ensuring systems supporting healthcare workflows remain stable and resilient.

• Continuously improve system performance, observability, and operational processes to maintain high reliability for patient data, care coordination, and billing workflows.

Minimum Qualifications

• 10+ years of professional software development experience.

• Expert-level proficiency in Elixir.

• Proven experience building and shipping reliable production systems.

• Experience improving software quality through code reviews, automated testing, controlled rollouts, and monitoring.

• Strong focus on system reliability, performance, and maintainability.

• Passion for improving healthcare access and patient outcomes.

Preferred Qualifications

• Experience working with healthcare technology and industry data standards such as FHIR, HL7, and X12.

• Experience integrating with EHR systems, healthcare vendors, clearinghouses, or billing platforms.

• Experience designing HIPAA-compliant systems that manage protected health information.

• Experience building backend applications using Phoenix LiveView.

Compensation & Benefits:

• Target salary range of $200,000 to $230,000
• Equity
• Medical, dental and vision insurance coverage
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• 401(k) plan with a match up to 4%
• Flexible PTO & 11 company holidays
• Parental leave and caregiver leave

Key Responsibilities

Project Leadership ; Planning

• Lead assigned EPIC projects from initiation through closeout.

• Build and maintain detailed project plans using Client E-approved tools.

• Define scope, milestones, dependencies, timelines, and resource needs.

• Drive design and execution planning in partnership with solution architects.

• Identify risks, blockers, and mitigation strategies proactively.

Financial Management & Reporting

• Plan and manage project budgets in alignment with business-owned EPIC funding.

• Monitor labor billing, track forecast vs. actuals, and manage change orders when

necessary.

• Conduct monthly financial and progress reporting for leadership.

• Escalate overages and scope impacts early to protect program integrity.

Stakeholder; Communication Management

• Act as IT’s primary representative with business stakeholders.

• Translate technical requirements into executive-ready summaries.

• Facilitate alignment across IT, cybersecurity, architecture, and business units.

• Manage strong personalities and scope ambiguity by clarifying goals, expectations, and

accountability.

• Escalate when necessary while maintaining forward project momentum.

Delivery Oversight & Governance

• Coordinate cross-functional IT and business resources.

• Ensure compliance with client governance, safety briefings, and reporting standards.

• Track daily/weekly tasks, manage dependencies, and remove blockers.

• Conduct weekly/bi-weekly/monthly status reviews as required.

• Maintain documentation traceability and structured communication flows.

Innovation & Tooling

• Evaluate and recommend tools to enhance execution and reporting.

• Leverage platforms such as Jira, Confluence, SmartSheets, , and other client

systems.

• Bring forward innovative approaches to improve project transparency and execution.

Required Qualifications

• 7+ years of IT Project/Program Management experience.

• Experience delivering SaaS and infrastructure-related projects.

• Strong financial management and forecasting experience.

• Demonstrated ability to manage multiple stakeholders in complex environments.

• Experience working within structured enterprise governance environments.

• Self-driven, resourceful, and proactive learner.

• Strong written and verbal communication skills.

• Ability to manage 1–2 concurrent enterprise initiatives.

Preferred Qualifications

• PMP, PgMP, or equivalent certification (highly preferred).

• Experience within utility environments or large regulated enterprises.

• Experience supporting R'D or innovation-focused programs.

• Exposure to AI/automation initiatives or advanced technology pilots.

Success Profile

The ideal candidate demonstrates:

• Strong project management fundamentals.

• Ability to operate independently and efficiently.

• Confidence navigating scope gray areas between business and IT ownership.

• Clear, data-driven communication tailored to executive and technical audiences.

• Accountability, ownership, and cradle-to-grave project leadership.

1. Must-Have Technical experience, knowledge and hands-on experience on Genesys or some other Cloud solutions Implementation and maintenance of the Cloud contact center or any other CCaaS solutions.
2. Detailed Technical and Practical experience of solution deployments on Genesys PureCloud contact center solution.
3. Collaborate and define components of Genesys Cloud solutions, from both functional and business perspective.
4. Implement Genesys Cloud platform configurations, changes, and deployments to production.
5. GCA/GCP certification are preferred.
6. Hands on experience on Genesys Cloud Architect, Routing, Contact center, Telephony and People & permission modules.
7. Understanding of peripheral contact center applications and integrations including familiarity with CRM, workforce management (WFM), quality management (QM), display boards and reporting tools.
8. Develop and manage IVR platform using Genesys Cloud Architect and enhance call flows.
9. Troubleshoot, resolve, manage Genesys Cloud incident tickets, and resolve system issues.
10. Involved in all aspects of Cloud technology for the Contact Center.
11. Other Key focus areas:
12. Experience in integration with app foundry partner solutions like AWS S3, AWS lex bot, AWS Polly, and Microsoft dynamics.
13. Chat bot and human-agent interaction.
14. Email interaction.
15. Web Messaging/Chat interactions.
16. Web Services Integration.
17. Scripter.
18. Must have good knowledge in AWS solutions. AWS CI/CD, Lambda, Cloud watch and S3 bucket.
19. Must have good knowledge in Service Now ticketing tool.
20. Superior interpersonal, verbal, and written communication skills.
21. Ability to manage partners and vendors.
22. Must involve in Team discussion and Customer discussion on new projects and enhancements.
23. Time management and prioritization skills.
24. Ability to develop strong working relationships.
25. Ability to manage multiple activities and changing priorities.
26. Flexible with Shift timings