Information Technology Jobs in Concord

We have an immediate opening for a Solution Architect - GenAI with a leading IT service/solutions provider in Charlotte/Atlanta .

Job Title: Solution Architect - GenAI

Location: Charlotte/Atlanta (Hybrid 3 Days Onsite)

We are looking for a highly experienced and hands-on Solution Architect with over 10+ years of expertise in building scalable, enterprise-grade frameworks and foundational services to support next-generation Generative AI solutions.

Key Responsibilities:

• Lead and mentor a team of engineers working on full stack development of GenAI foundational services and framework.
• Architect and implement scalable and reusable infrastructure components to support enterprise-wide AI/ML initiatives.
• Define and drive the integration strategy for LLMs and Agentic AI models into core systems and frameworks.
• Collaborate with platform, data, and ML teams to define data pipelines and infrastructure for GenAI model training, deployment, and monitoring.
• Ensure GenAI solutions are technically feasible, aligned with enterprise architecture, and meet scalability and performance requirements.
• Actively participate in the design, development, and maintenance of high-performance applications using Java, Python, JavaScript, Scala, PySpark, Spark, and Snowflake.
• Work extensively on AWS services, including designing and deploying serverless or containerized solutions using ECS, Lambda, S3, Glue, etc.
• Develop and deploy robust microservices-based and event-driven architectures using modern frameworks.
• Integrate and work with GenAI frameworks and APIs such as OpenAI, Hugging Face, Google Vertex AI, or other enterprise-grade platforms.
• Establish coding standards, perform peer code reviews, and ensure adherence to best practices, including test automation and CI/CD controls.
• Ensure security compliance through vulnerability detection and remediation and implement OWASP best practices in the application lifecycle.
• Collaborate with cross-functional Agile teams including Product Owners, QA, and DevOps for sprint planning, delivery, and continuous improvement.

Job Summary

We are seeking an experienced AWS Solutions Architect to design, implement, and govern secure, scalable, and compliant cloud solutions for banking and financial services applications. The ideal candidate will have strong expertise in AWS architecture, MLOps, Generative AI, regulatory compliance, and enterprise integration. You will work closely with business, risk, security, and engineering teams to enable cloud adoption and AI/ML innovation while meeting stringent banking regulations and industry standards.

Key Responsibilities

• Design and architect secure, scalable AWS solutions for core banking, digital banking, payments, risk management, fraud detection, and analytics platforms
• Translate business, regulatory, and security requirements into compliant cloud architectures ensuring adherence to PCI-DSS, SOX, GDPR, SOC 2, Basel III, and local financial regulations
• Architect secure network foundations using Amazon VPC (subnets, Security Groups, NACLs, NAT Gateways, VPC Endpoints, Transit Gateway) and implement least-privilege access using IAM, IAM Identity Center, and IAM Access Analyzer
• Implement encryption and secrets management strategies using AWS KMS, Secrets Manager, and Certificate Manager for data protection at rest and in transit
• Design end-to-end MLOps pipelines using Amazon SageMaker (Pipelines, Model Registry, Projects, Feature Store, Clarify, Model Monitor) for automated model training, deployment, bias detection, and monitoring
• Architect Generative AI solutions using Amazon Bedrock (foundation models from Anthropic, Meta, Cohere, AI21 Labs, Stability AI), Bedrock Guardrails for content filtering and hallucination prevention, Bedrock Knowledge Bases for RAG implementations, and Bedrock Agents for task automation
• Design intelligent search and retrieval systems using Amazon Kendra (GenAI Index) for enterprise search, document discovery, and semantic search integrated with Bedrock Knowledge Bases and Amazon Q Business
• Configure model customization and fine-tuning strategies using Bedrock Custom Model Import, prompt engineering, and Retrieval Augmented Generation (RAG) patterns with proprietary enterprise data
• Implement AIOps and observability using Amazon DevOps Guru, CloudWatch (anomaly detection, Container Insights, Lambda Insights), X-Ray, and distributed tracing capabilities
• Design high availability and disaster recovery solutions across multiple regions using Aurora Global Database, DynamoDB Global Tables, S3 Cross-Region Replication, and Route 53 failover
• Lead application and data migrations from on-premises to AWS using Database Migration Service, Application Migration Service, and Storage Gateway
• Architect containerized workloads using Amazon ECS, EKS, Fargate, and ECR with security scanning and orchestration best practices
• Collaborate with InfoSec, Risk, Compliance, and Audit teams to implement security guardrails, conduct threat modeling, and maintain regulatory compliance
• Enforce AWS Well-Architected Framework principles and guide DevOps teams on CI/CD pipelines using CodePipeline, CodeBuild, CodeDeploy, and Infrastructure as Code (CloudFormation, CDK, Terraform)
• Implement governance and continuous compliance using AWS Config, Audit Manager, conformance packs, and centralized logging with CloudWatch Logs and OpenSearch
• Optimize costs using Cost Explorer, Budgets, Savings Plans, Reserved Instances, Spot Instances, and S3 lifecycle policies
• Design data lakes and analytics platforms using S3, Glue, Athena, EMR, Kinesis, and Redshift for real-time and batch processing
• Implement centralized backup strategies using AWS Backup and automate operational tasks using Systems Manager, EventBridge, and CloudFormation
• Document architecture designs, security controls, threat models, disaster recovery runbooks, and maintain architecture decision records for audit purposes

Preferred Qualifications

• AWS Certified Solutions Architect – Professional or Associate
• Experience with financial services regulations (PCI-DSS, SOX, GDPR, FFIEC, ISO 27001)
• Experience with encryption, key management (AWS KMS, HSM), and secrets management
• Knowledge of zero-trust architectures and defense-in-depth security models
• Experience with containerization and orchestration (Docker, Kubernetes, ECS/EKS)
• Familiarity with DevSecOps, CI/CD, and automated compliance controls
• Experience with disaster recovery and multi-region architectures

Job Summary:

Our client is seeking a Business Analyst/Project Manager to join their team! This position is located in St. Louis, Missouri.

Duties:

• Lead discovery sessions with application owners and stakeholders
• Identify and document "entanglements" between two merging entities, including physical security, badge readers, payroll systems, and retail operations
• Translate vague business needs into technical specifications for network engineering, active directory, and firewall configurations
• Discern critical applications from non-essential requests
• Push back and validate priorities when faced with hundreds of high-priority requests
• Transition from BA-style discovery to PM-style execution
• Manage task lists, track workstream health, and ensure milestones, 30/60/90 day targets, are met
• Act as the primary liaison between technical teams and business owners, ensuring nomenclature and technical standards are aligned across both organizations

Desired Skills/Experience:

• Proven experience acting as both a Business Analyst, gathering/documenting and a Project Manager, driving/executing
• A solid understanding of technical infrastructure, including network engineering, Identity and Access Management, and Cloud versus On-Prem connectivity models
• Previous experience working on large-scale integrations or migrations is highly preferred
• Ability to work independently with minimal supervision
• Exceptional ability to interview application owners and distill complex technical environments into clear project documentation
• Proficiency in "The Usual" PM/BA toolkit such as: Jira, Confluence, Microsoft Project, Microsoft Excel, Visio/LucidChart
• Fast-paced, high-volume environment with hundreds of incoming requests
• Focus on Day 1 readiness and immediate post-merger stabilization

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $31.00 and $45.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

About Buildots

Buildots is transforming construction management with AI and computer vision.

Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years. Until now. Backed by leading VCs and industry pioneers, Buildots enables a new, performance-driven approach.

Buildots’ customers include top global contractors, consultants and owners – Intel, JE Dunn, Ledcor and CBRE, to name a few.

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you’ll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you’ll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
• Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 2-3 years' experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
• You’re a proactive and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel (30% to 50%)

If you don’t meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we’re looking for.

A benefits package designed to support you professionally and personally:

• Health, dental & vision insurance
• 401(k) retirement plan with 4% employer match
• Paid time off (vacation and sick leave)
• Stock-option grants
• Employee Assistance Program (EAP)
• Commuter benefits (for eligible employees)
• Pet insurance
• Voluntary life insurance
• Voluntary short-term & long-term disability coverage

**By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

At Northern Tool + Equipment we get up every day to serve the tradespeople who keep our country running strong and the weekend warriors who want to work like them. It’s our mission to make sure they have the right tools for the job, and an easy, hassle-free experience at our store so they can get in, get out and get on with the job at hand. Your top priority as an Field/Outside Sales, Pressure Washing Solutions is to assist in the development and execution of a pressure washing solutions sales strategy within a defined retail market, driving sales growth, customer engagement, and operational excellence to deliver industry best practices and an exceptional, differentiated customer experience. This role will combine deep industry expertise in pressure washing with retail and commercial sales acumen to identify customers and sales opportunities, educate teams on industry knowledge and create scalable best practices that enhance the customer experience and position the company as a market leader. Your positive, professional, roll-up-your-sleeves-to-help attitude contributes to our winning culture and makes sure we leave a lasting impression.

Key Responsibilities:

Sales Strategy & Market Growth

1. Generates volume and market share growth for assigned products within a specific geographic area.
2. Identifies critical markets and new customers within those end markets, plans and develops strategies to drive incremental sales opportunities, market share gains, and understand customer needs to deliver tailored solutions.
3. Achieves monthly, quarterly, and annual sales objectives within assigned market and category.
4. Leverages data to construct clear and concise business plans for sales and market share gains.

Business Development & Customer Acquisition

1. Prospects customers using market knowledge, sales lead software, and company-provided leads to expand customer base of high-value customers via in-person, on-site, in-store, and over the phone.
2. Develops and executes comprehensive sales and business plans for prospective accounts and/or market by identifying customer opportunities, devising product segment strategies, and closing applicable opportunities.
3. Collaborates with FSR and RTD in the discovery and evaluation of new customers.
4. Assists in managing business plans, profiles, and activity within CRM tool and partners with FSR on strategic Requests for Quotes (RFQs) within assigned market.

Customer Engagement & Consultative Selling

1. Drives sales of pressure washing products and services through in-store engagement, customer onsite product demonstrations, trade shows and consultative selling.
2. Develops and sustains sales relationships with key decision makers and influencers at all levels of the organization, specifically with store personnel and market leadership.

Cross-Functional Collaboration & Process Development

1. Collaborates with cross-functional teams to create detailed operating procedures for pressure washing services.
2. Ensures processes are scalable and repeatable across multiple retail locations.
3. Coordinates and communicates plans and activities with others to ensure a coordinated work effort and team approach.

Reporting & Communication

1. Provides regular sales reports and recommendations to leadership to increase market share and continuous improvement.
2. Keeps supervisor informed of important developments, potential problems, and related information necessary for effective account management.

Leverages Market Intelligence & Data

1. Leverages sales performance data, customer feedback and market trends in tandem with pressure washing knowledge to determine best strategies to identify opportunities to drive market expansion or recapture lost business.
2. Understands pressure washing industry trends, customer needs, competitor offerings, and chemical/product differentiation.
3. Shares knowledge and remains current on market trends, technology enhancements, competitors, along with challenges and opportunities unique to the geography.

Other Duties

1. Performs related work as apparent or assigned.
2. May assist in training for sales team on pressure washing products, chemicals, selling techniques, and best practices to ensure consistent, high-quality customer interactions.

What you will bring to the table:

• High school education or equivalent required; college degree or equivalent experience preferred.
• At least 5-7 years of business to business (B2B or B2C) sales experience, business management or equivalent within the pressure washing industry.
• In-depth knowledge of pressure washing industry, solutions, use cases and competitive landscape.
• Previous experience driving category growth within a demographic market.
• Demonstrated success in solution selling, customer acquisition and negotiating.
• Strong communication and interpersonal skills.
• Highly motivated with strong desire to meet or exceed goals.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to ensure customer satisfaction.
• Technical aptitude including Microsoft Office (Excel, Word, PowerPoint) and CRM.
• Valid driver's license and the ability to travel by car up to 75% of work week.
• Ability to work a flexible schedule as needed, which may include select overnights and/or weekends.
• Must live within territory or in proximity of the territory boundaries.
• Demonstrates Northern Tool + Equipment’s 12 Core Competencies.

About Us

Northern Tool + Equipment is a family business with roots stretching back three generations to Minnesota’s Iron Range, where our blue-collar work ethic and commitment to serving the people who do the tough jobs was born. Our mission is to be the best in the world at serving the professional tradespeople and those who want to work like them. With over 130 retail stores across 24 states, top national brands and global manufacturing operations designed to create our own specialized tools and equipment, we are busting our knuckles to deliver the products, prices and advice our customers need to succeed. We’re looking for people who share our blue-collar work ethic. If you’re the kind of person who likes to put your nose to the grindstone to help your customers and company succeed, we’d love to talk to you about becoming a member of our team.

Northern Tool + Equipment is proud to be recognized by Forbes as a Top Midsize Employer in 2023. We are committed to creating a workplace where your contributions are valued, and your professional growth is encouraged. When you join our team, you’ll enjoy a comprehensive and competitive compensation package that includes:

• Flexible Work Schedule: Achieve the work-life balance you deserve with our full-time, 8-hour shifts, Monday – Friday, complemented by a remote work schedule.
• Comprehensive Benefits Package: Your health and well-being are our priority. We offer a variety of health plans, so you can choose what best fits your needs. Employees working 30+ hours per week enjoy a robust benefits package, including medical, dental, vision, and a 401(k) plan with an enhanced company match to support your financial future.
• Generous Employee Discount: Love our products? So do we! Enjoy a significant discount on the quality tools and equipment we offer, helping you save on the items you love to use.
• Get Paid on Your Terms: With our Daily Pay option, you don’t have to wait for payday—access your earnings whenever you need them for added financial flexibility.
• Paid Holidays: Take time to relax and recharge with 7 paid federal holidays, because we know how important it is to have time for yourself and your loved ones.
• Incentives: Be rewarded for eligible incentive programs.

When you join Northern Tool + Equipment, you're not just starting a job—you're joining a community that supports your success. Come be a part of a team where your skills, dedication, and passion are recognized and celebrated. Your future starts here!

Company Description

Founded in 1918 and now located in Monroe, North Carolina, Cyril Bath Company has been at the forefront of metal forming technology for over a century. From our early days, we have focused on research, development, design, and manufacturing of stretch forming equipment. Over the years, we have evolved to become a key player in the aerospace industry, contributing to the production of countless aircraft and spacecraft. In recent decades, our integration into Aries Industries has expanded our capabilities, allowing us to offer comprehensive solutions seamlessly on a global scale.

Role Description

This full-time on-site role as an Inside Sales Account Manager is based in just outside of Charlotte, NC. The primary responsibilities include managing customer accounts, fostering relationships with clients and suppliers, and ensuring high levels of customer satisfaction. The role also involves collaborating with internal teams to meet sales goals and deliver customized solutions.

Essential Duties and Responsibilities

• Manage relationships with customers and Supply Chain departments to ensure compliance with quantity and delivery commitments:
• Use customer related portals to obtain POs/change requests, submit order acknowledgements and generate shipments
• Receive and process firm and forecast customer orders
• Validate delivery lead times in coordination with the program manager and issue Order Acknowledgements
• Feed and manage data within the ERP system
• Support Program Manager for Respond to customer information requests and handle claims
• Support Program Manager in developing cost estimates for new product
• Act as the internal relay of the customer voice
• Ensure regular phone communication (logistics point of contact during serial production)
• Ensure internal coordination with logistics, production, quality, and finance to resolve logistics issues and support OTD performance
• Perform administrative tasks related to the function
• Monitor and contribute to achieving OTD objectives

Qualifications

• Elevated computer skills and related software to develop and manage Excel spreadsheets, PowerPoint presentations and other related tools
• Excellent communication and organizational skills
• Strong skills in Customer Service and ensuring Customer Satisfaction
• Demonstrated ability in Relationship Building and client engagement
• Good understanding of manufacturing, industrial constraints and production cycles (routings, bills of materials, etc.)
• Team spirit and strong ability to build positive relationships with various stakeholders and cross functional teams (customers, suppliers, internal teams,…)
• Previous experience in the manufacturing or aerospace industry is a plus
• Fluent English both written and spoken
• Bachelor’s degree in Business, Marketing, or a related field preferred

Job Title: National Account Manager Department: Sales Reports To: Group or Regional Sales Manager FLSA Status: Exempt

Salary Rage:

Compensation Structure: Salary, commissions, and sales awards per the NAVCO Sales Compensation Plan

Who We Are:

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities

Position Summary:

The National Account Manager is responsible for the profitable promotion and sale of NAVCO’s security products and services within an assigned region or market. This role requires strategic planning, relationship management, and execution of sales initiatives to drive new bookings, gross profit, and long-term customer partnerships. The National Account Manager serves as a trusted advisor to key accounts and plays a critical role in expanding NAVCO’s presence with national and enterprise-level customers.

Essential Duties and Responsibilities:

· Drive personal sales efforts with key accounts within the assigned geographic region, planning and conducting frequent customer meetings to establish NAVCO as the primary electronic security systems provider.

· Identify and develop new business opportunities through prospecting efforts in defined territories or vertical markets, including networking, trade association involvement, referrals, and cold calling.

· Track prospecting and sales activity using NAVCO’s activity management and CRM systems to ensure accurate reporting and pipeline management.

· Gather all required customer specifications and information necessary to prepare accurate and complete security proposals, clearly outlining inclusions, exclusions, and scope details.

· Prepare, present, and negotiate security-related proposals, ensuring alignment with customer needs and NAVCO standards.

· Achieve or exceed mutually agreed-upon monthly and annual sales goals as established with management.

· Maintain strong, consultative relationships with key accounts, positioning NAVCO as a trusted advisor and long-term partner.

· Collaborate with internal teams to support customer projects, ensure smooth execution, and drive customer satisfaction.

· Perform additional duties as assigned to support overall sales and business objectives.

*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.

Qualifications:

· Proven ability to manage complex sales cycles and close large, high-value deals

· Strong organizational, planning, and time-management skills

· Excellent written, verbal, and presentation communication skills

· Ability to build and maintain long-term customer relationships

· Comfortable working independently while collaborating cross-functionally

· High level of professionalism, integrity, and accountability

· Minimum of five (5) years of sales experience with a demonstrated track record of closing significant deals, including engagement with C-suite and executive-level decision makers

· Experience in security systems, technology solutions, or related industries preferred

· Ability to travel frequently by car and airplane

· Ability to walk stairs, transport equipment and materials, set up trade show displays, and deliver in-person presentations

· Must maintain a valid driver’s license with a good driving record Computers, tablets, and mobile devices

· Salesforce CRM

· Microsoft Office (Word, Excel, PowerPoint, Outlook)

· GoToMeeting and partner-specific systems and tools

Measurements of Success:

· Ability to open new accounts and convert prospects into customers

· Success in helping customers advance key projects and initiatives

· Monthly and annual individual sales volume

· Gross margin performance on closed sales

· Strength and quality of relationships with key accounts

· Achievement of monthly KPIs and 30-day goals

· Consistent demonstration of NAVCO’s core values: teamwork, integrity, responsibility, respect, honesty, and quality

Company Benefits & Perks:

· 401 K Retirement Plan

· HSA/PPO health plans, dental, vision, and supplemental life insurance

· Annual Profit-Sharing Bonus

· Paid Sick & Mental Health Leave: 5 days (annually)

· Vacation Days based on years of service

· 1 year to end of 4 years: 8 days

· 5+ years: 13 days

· Recognition and Rewards program- WorkTango

· Social Responsibility Day (1 paid workday annually to volunteer in your community)

· 10 paid holidays

· Personal Floating Holiday (8 hours annually)

· Magellan Employee Assistance Program

AAP / EEO Statement

NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.

Updated: 01/20/2026

We are looking for an experienced salesperson in commercial or B2B markets to join our team!

Required Competencies:

PROSPECTING

• Identifies need, budget, and authority in buyers.
• Uses creative efforts to generate sales opportunities.
• Stays abreast of activities in the market.
• Develops command of assigned sales territory.
• Maintains good balance and volume of prospects.
• Maintains qualified prospects in sales funnel.
• Effectively uses telephone to achieve agreed upon sales objectives.
• Works with technicians to achieve self-generated leads.

PROPOSAL WRITING

• Prepares estimates and submits professional quality proposals in timely manner.
• Writes and presents compelling reasons to use our services.

CONTACT MANAGEMENT SYSTEM

• Uses system to maintain high quality information on daily/weekly/monthly activities.

FACE-TO-FACE SELLING

• Conducts professional inspections.
• Is punctual and follows-up in a timely and professional manner.
• Understands different personality types and flexes to maximize favorable attention.
• Has clear call objectives for all face-to-face meetings.
• Always has professional appearance and demeanor.

SERVICE AND CUSTOMER RELATIONS

• Represents company in service situations, key customers, etc.
• Advocates internally and externally, for both company and customer.
• Supports account management; works with Technicians and Service Managers as needed.

SALES PLANNING

• Creates strong personal selling plan.
• Demonstrates high quality territory management.
• Implements the company's sales and marketing Plan daily.

Basic Qualifications- Required:

• Valid motor vehicle operator's license & safe operation
• Read, write, speak, and comprehend English
• At least 18 years of age
• Legal to work in the U.S.
• Possess high school diploma or G.E.D.
• Reliable transportation to and from work
• Available to work required days and times
• Free of any illegal drug use, Zero tolerance drug policy

Basic Qualifications- Preferred:

• 4-year college degree
• 2-years successful outside sales experience
• AIB certified

Required Credentials/Certification(s):

• Within 75 days attend NC state registered tech school
• Obtain and maintain NC certified Applicators certification within 6 months

Required Knowledge:

• Reading, writing, and speaking English, and basic mathematics
• Communication technologies such as iPhone, Excel Spreadsheets, PestPac, e-mail and web
• Common business software (word processing, spreadsheets, e-mail, web), iPhone, iPad

Required Physical Abilities:

• Sit, stand, walk, hear, touch, talk, write, type, smell, drive, crouch, crawl, see close up and far away, use iPhone and iPad, use computer monitor and keyboard, ascend/descend a ladder, use small hand/power tools, lift and carry up to 20 pounds, and tolerate heights, confined working spaces, and variable weather conditions.

Border Patrol Agent (BPA) - Experienced (GL-9 GS-11)

NEW RECRUITMENT AND RETENTION INCENTIVES!

Check out these higher-salaried federal law enforcement opportunities with the U.S. Customs and Border Protection. Your current or prior law enforcement experience may qualify you for this career opportunity with the nation's premier federal agency charged with securing our borders and protecting our country.

You may qualify for these higher-graded Border Patrol Agent (BPA) employment opportunities if you have current or prior law enforcement experience. This experience could have been gained as part of a military police assignment or as a member of a state or local law enforcement organization. Look at the duties and responsibilities section below to see if you are interested in these federal law enforcement opportunities and review the qualifications section below to see if you are qualified.

>DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences. Relocation may be required.

The U.S. Border Patrol (USBP) offers those interested in a career in law enforcement an opportunity to work with an elite team of highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission of protecting America.

If you seek an exciting and rewarding job that provides excellent pay and exceptional federal benefits, now is the time to make your move. U.S. Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits:

Salary for newly appointed law enforcement Border Patrol Agents varies from:

Base Salary: GL-9/GS-11 $63,148 - $120,145 per year

Locality Pay: Varies by duty location.

Overtime Pay: Up to 25%

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12. You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location. Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duties and Responsibilities:

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.
• Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications:

GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as:

• Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.
• Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.
• Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as:

• Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.
• Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.
• Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements:

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans' Preference: You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.