Navco Jobs in Usa

Job Title: National Account Manager Department: Sales Reports To: Group or Regional Sales Manager FLSA Status: Exempt

Salary Rage:

Compensation Structure: Salary, commissions, and sales awards per the NAVCO Sales Compensation Plan

Who We Are:

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities

Position Summary:

The National Account Manager is responsible for the profitable promotion and sale of NAVCO’s security products and services within an assigned region or market. This role requires strategic planning, relationship management, and execution of sales initiatives to drive new bookings, gross profit, and long-term customer partnerships. The National Account Manager serves as a trusted advisor to key accounts and plays a critical role in expanding NAVCO’s presence with national and enterprise-level customers.

Essential Duties and Responsibilities:

· Drive personal sales efforts with key accounts within the assigned geographic region, planning and conducting frequent customer meetings to establish NAVCO as the primary electronic security systems provider.

· Identify and develop new business opportunities through prospecting efforts in defined territories or vertical markets, including networking, trade association involvement, referrals, and cold calling.

· Track prospecting and sales activity using NAVCO’s activity management and CRM systems to ensure accurate reporting and pipeline management.

· Gather all required customer specifications and information necessary to prepare accurate and complete security proposals, clearly outlining inclusions, exclusions, and scope details.

· Prepare, present, and negotiate security-related proposals, ensuring alignment with customer needs and NAVCO standards.

· Achieve or exceed mutually agreed-upon monthly and annual sales goals as established with management.

· Maintain strong, consultative relationships with key accounts, positioning NAVCO as a trusted advisor and long-term partner.

· Collaborate with internal teams to support customer projects, ensure smooth execution, and drive customer satisfaction.

· Perform additional duties as assigned to support overall sales and business objectives.

*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.

Qualifications:

· Proven ability to manage complex sales cycles and close large, high-value deals

· Strong organizational, planning, and time-management skills

· Excellent written, verbal, and presentation communication skills

· Ability to build and maintain long-term customer relationships

· Comfortable working independently while collaborating cross-functionally

· High level of professionalism, integrity, and accountability

· Minimum of five (5) years of sales experience with a demonstrated track record of closing significant deals, including engagement with C-suite and executive-level decision makers

· Experience in security systems, technology solutions, or related industries preferred

· Ability to travel frequently by car and airplane

· Ability to walk stairs, transport equipment and materials, set up trade show displays, and deliver in-person presentations

· Must maintain a valid driver’s license with a good driving record Computers, tablets, and mobile devices

· Salesforce CRM

· Microsoft Office (Word, Excel, PowerPoint, Outlook)

· GoToMeeting and partner-specific systems and tools

Measurements of Success:

· Ability to open new accounts and convert prospects into customers

· Success in helping customers advance key projects and initiatives

· Monthly and annual individual sales volume

· Gross margin performance on closed sales

· Strength and quality of relationships with key accounts

· Achievement of monthly KPIs and 30-day goals

· Consistent demonstration of NAVCO’s core values: teamwork, integrity, responsibility, respect, honesty, and quality

Company Benefits & Perks:

· 401 K Retirement Plan

· HSA/PPO health plans, dental, vision, and supplemental life insurance

· Annual Profit-Sharing Bonus

· Paid Sick & Mental Health Leave: 5 days (annually)

· Vacation Days based on years of service

· 1 year to end of 4 years: 8 days

· 5+ years: 13 days

· Recognition and Rewards program- WorkTango

· Social Responsibility Day (1 paid workday annually to volunteer in your community)

· 10 paid holidays

· Personal Floating Holiday (8 hours annually)

· Magellan Employee Assistance Program

AAP / EEO Statement

NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.

Updated: 01/20/2026

Who We Are:

Founded in 1971 in Chelmsford, MA and now headquartered in Southern California, NAVCO has been committed to innovation and world-class service from day one. Built on our core values of Quality, Teamwork, Respect, Honesty, Integrity, and Responsibility, NAVCO has grown into one of the largest security integrators in the country. As an employee-owned company, our security experts are personally invested in creating safer and more financially secure environments for our customers, colleagues, and communities.

Position Summary:

The Customer Resource Associate is responsible for maintaining and strengthening customer relationships that promote retention, satisfaction, and long-term loyalty. This role serves as the first point of contact for customers and plays a critical role in coordinating service requests, communicating service level expectations, and ensuring customer needs are addressed accurately and efficiently. Success in this role requires strong communication skills, attention to detail, and a customer-first mindset.

Essential Duties and Responsibilities:

• Serve as the first impression of NAVCO to customers by delivering professional, courteous, and responsive service.
• Maintain customer satisfaction by enforcing quality and customer service standards and resolving service-related issues.
• Monitor the processing, scheduling, and completion of NAVCO service requests.
• Ensure Service Level Agreements (SLAs) are clearly communicated to field service technicians and subcontractors.
• Coordinate and oversee ordering of parts and materials required for service request completion.
• Accurately receive and document service requests from customers and relay details to field service teams in a timely manner.
• Analyze service trends, identify recurring issues, and recommend process or system improvements.
• Maintain accurate records and documentation related to customer service activity.
• Perform additional duties as assigned to support customer service and business objectives.

*Other duties may be assigned as needed to support business operations. The responsibilities listed are intended to describe the general nature of the role and are not all-inclusive.

Qualifications:

• High School Diploma or equivalent required.
• Strong attention to detail with proficiency in Microsoft Excel and Word.
• Excellent verbal, written, and phone communication skills with professional phone etiquette.
• Ability to read, interpret, and follow instructions, correspondence, and operating procedures.
• Strong organizational and time-management skills.
• Ability to work independently while collaborating effectively with internal teams.
• High level of professionalism, integrity, and accountability.
• Ability to apply common sense reasoning to solve problems involving multiple variables.
• Customer satisfaction and retention levels
• Timely and accurate processing of service requests
• Adherence to SLAs and service quality standards
• Effective communication with customers and internal teams
• Consistent demonstration of NAVCO’s core values: teamwork, integrity, responsibility, respect, honesty, and quality

Company Benefits & Perks:

• ESOP – Employee Stock Ownership Program
• 401(k) Retirement Plan
• HSA/PPO health plans, dental, vision, and supplemental life insurance
• Annual Profit-Sharing Bonus
• Paid Sick & Mental Health Leave: 5 days annually
• Vacation Days based on years of service

1 year to end of 4 years: 8 days

5+ years: 13 days

• Recognition and Rewards Program – Assembly
• Social Responsibility Day (1 paid workday annually to volunteer)
• 10 Paid Holidays
• Personal Floating Holiday (8 hours annually)
• Magellan Employee Assistance Program

AAP / EEO Statement:

NAVCO provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. NAVCO complies with all applicable federal, state, and local nondiscrimination laws. Harassment or discrimination of any kind is strictly prohibited.