Illuminate Jobs in Usa

Required Skills & Experience

3+ years' experience coordinating pilot builds and production readiness activities in a regulated manufacturing environment.

Strong experience with manufacturing data collection, processing, and analysis.

Hands‑on interaction with manufacturing data storage and visualization platforms (e.g., Illuminator or similar systems).

Bachelor’s degree in Engineering (Manufacturing, Industrial, Mechanical, Chemical, or related).

Experience in medical device manufacturing or similarly regulated industries

Strong understanding of GMPs, validation principles, and data integrity requirements

Job Description

An employer is seeking Senior Manufacturing Engineer with a strong focus on manufacturing data collection, pilot execution, and process control to support medical device production in the Blue Ash, OH area. This role bridges manufacturing execution with data systems to enable robust process monitoring, capability analysis, and continuous improvement. The ideal candidate excels in pilot build coordination, manufacturing data systems, and translating production data into actionable insights that support compliance, efficiency, and scalability.

Core responsibilities will include:

-Support New Product Development (NPD) and manufacturing scale‑up in compliance with FDA, ISO 13485, and internal quality systems.

-Plan and execute engineering and pilot builds, coordinating cross‑functionally to transition processes into full production.

-Develop and execute process characterization plans to identify and optimize CPPs and CQAs.

-Design and execute DOE and statistical analyses; establish process capability metrics (Cp/Cpk, Pp/Ppk).

-Define and implement process control limits, control plans, and monitoring strategies using manufacturing data systems.

-Lead Measurement System Analysis (MSA) and Gage R&R activities to ensure data integrity and measurement reliability.

-Provide hands‑on manufacturing support during development, qualification, validation, and production stabilization.

-Author and execute protocols and audit‑ready completion reports in support of process validation and regulatory inspections.

-Support validation and troubleshooting of PLC‑controlled manufacturing systems in collaboration with automation and controls teams.

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

Rite-Hite is a global leader in industrial safety and efficiency solutions. As part of our digital transformation journey, we are seeking a Systems Architect, Camera and Vision Technologies to help build and scale intelligent systems that leverage visual sensing to deliver real-time awareness, automation support, and customer value in industrial environments.

The Systems Architect, Camera and Vision Technologies is responsible for defining and guiding the architecture for camera hardware, vision pipelines, and vision-enabled capabilities deployed on devices and edge platforms. This role ensures that camera and vision solutions are scalable, reliable, secure, and aligned with enterprise product and platform objectives.

The architect partners closely with product management, device and edge software teams, AI/ML teams, hardware engineering, and digital solution leaders to translate business and customer requirements into robust camera and vision foundations that enable consistent behavior, efficient lifecycle management, and high-quality user experiences.

CORE RESPONSIBILITIES

• Define and maintain reference architectures, design patterns, and standards for camera hardware, vision pipelines, and edge-based vision processing.
• Establish common approaches for camera integration, image acquisition, preprocessing, inference pipelines, and data management.
• Ensure architectural decisions support real-time operation, scalability, reliability, safety, and security.

• Drive the strategic use of camera and vision technologies to enable safety, productivity, automation, and maintenance use cases.
• Own a portion of the internal technology radar related to cameras, vision sensors, and visual analytics.
• Foster responsible, ethical, and transparent use of vision technologies aligned with privacy, cybersecurity, and safety requirements.

• Partner with product management and engineering teams to enable vision-based capabilities such as event detection, situational awareness, condition monitoring, and automation support.
• Guide architectural decisions related to camera selection, optics, illumination, environmental constraints, and edge compute limitations.
• Promote reuse and consistency of camera and vision components across products and platforms.

• Define patterns for integration between camera and vision technologies, edge AI/ML solutions, device software, hybrid mobile applications, and enterprise or cloud-based platforms.
• Ensure solutions support online, offline, and hybrid deployment models common in industrial environments.
• Promote interoperability with internal systems and approved third-party technologies.

• Define secure-by-design and safety-aligned principles for camera and vision deployment, including data protection and access controls.
• Ensure alignment with applicable safety, quality, and industrial cybersecurity standards.
• Participate in architecture and design reviews to assess risk, resilience, and compliance.

• Collaborate across product management, device and edge software, AI/ML, hardware engineering, manufacturing, service, and mobile application teams.
• Provide technical leadership, mentorship, and guidance related to camera and vision technologies.
• Serve as the technical voice for vision-based capabilities in strategic customer conversations and enterprise implementations when appropriate.

• This role does not have direct reports but is expected to provide technical leadership and architectural guidance across multiple teams.

QUALIFICATIONS

• Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, Computer Vision, or a related technical field required; Master's degree preferred.
• 8+ years of experience delivering camera- or vision-enabled systems, with experience deploying solutions in industrial or edge environments.
• Experience with connected, automated, or safety-critical systems preferred.

• Strong understanding of camera systems, optics, image processing, and computer vision architectures.
• Experience designing vision pipelines that balance performance, latency, accuracy, and environmental constraints.
• Ability to think systemically across cameras, sensors, edge platforms, AI/ML, mobile applications, and cloud services.
• Strong communication skills and ability to influence cross-functional stakeholders.
• Familiarity with industrial automation, safety systems, or vision-based sensing is a plus.

Leadership & Collaboration:

• Visionary technical leader who can inspire cross-functional teams and align stakeholders to a shared product vision.
• Exceptional communicator across technical and non-technical audiences.
• Committed to data-driven decision-making and delivery excellence.

Why Join Rite-Hite Digital Solutions?

As a technology leader within a globally trusted industrial brand, you will play a pivotal role in shaping how camera and vision technologies are applied to improve safety, productivity, and automation in real-world industrial environments. Your work will directly influence how visual sensing becomes a scalable, reliable foundation for next-generation connected solutions.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

About the Role

Sign Art Studio is seeking a Senior Signage & Experiential Designer to join our team. This role is about more than just design—it’s about helping our customers tell their story and ensuring they are truly seen. As a design-build firm, we take projects from creative concept all the way through fabrication and installation. That means you won’t just pass along design files—you’ll see your ideas become real, crafted in our full fabrication shop and installed in the environments they were designed for. It’s a rare opportunity to shape work that moves from your screen to the streets, buildings, and spaces where people experience it every day.

We’re looking for a self-starter with at least 5 years of experience who thrives in a fast-paced, creative environment and has deep material knowledge across traditional and modern signage. You will design impactful signage and immersive branded environments for healthcare, commercial, and public spaces—from ADA-compliant wayfinding to illuminated electrical signage to 3D experiential installations. The right candidate is thorough, methodical, and passionate about honoring the proud traditions of the sign trade while also pushing boundaries with innovation.

What You’ll Do

• Design signage systems and branded environments that communicate the customer’s story
• Create CAD drawings, 3D renderings, and visual presentations that bring ideas to life
• Apply expert material knowledge (metals, acrylics, composites, LEDs, finishes)
• Ensure ADA, healthcare, and safety compliance in all designs
• Collaborate with clients, architects, and internal teams to deliver world-class solutions
• Stay ahead of trends in signage, illumination, and experiential design

What We’re Looking For

• 5+ years experience in signage or experiential/environmental graphics design
• Must have advanced skills in Adobe Illustrator and CAD tools, 3D modeling/rendering, and Adobe Creative Suite
• A portfolio showing healthcare, ADA, illuminated/electrical, traditional, and modern signage
• Deep material knowledge and understanding of installation best practices
• A methodical, detail-driven approach with the ability to manage multiple projects
• Someone who leans into challenges, sees them as opportunities for growth, and finds creative solutions under pressure
• A team player and doer, rooted in craftsmanship but future-focused

Our Values, Mission, and Vision

At Sign Art Studio:

1. We are grateful and fulfilled
2. We are prosperous
3. We seek long-term partnerships
4. We honor our trade's traditions
5. We are doers

Mission: We blend tradition, passion, creativity, and resourcefulness to provide kick-ass signage, deliver a one-of-a-kind client experience, and have fun doing it.

Vision: To create a lasting legacy of impactful signage that enriches the communities we serve while elevating the profile of the sign trade.

Compensation & Benefits

• Salary: $70,000–$90,000 depending on experience
• SIMPLE IRA retirement plan
• Healthcare coverage (available for in-state residents)
• Life insurance and short-term disability
• PTO and holiday pay
• Personal growth and professional development opportunities
• Collaborative, values-driven culture
• Full Remote negotiable (in person preferred)

Apply now and help us push the boundaries of what signage and branded environments can be.

Title: Senior Executive Assistant

Location: Clearwater, Florida (in-office, full-time, 5 days/week)

Company Overview

TECfusions quite simply means the fusion of Technologies, Environmental Protection, and the support of our communities. Technology does not need to impair the communities where the back-end processes take place … “the dirty side of IT.” TECfusions tackles real data problems such as the need for more space, reliable sustainable energy, environmental conditioning, overcoming energy scarcity, environmental damage, and use of community resources with proven practices. We achieve these goals by implementing illuminating ideas, processes, and solutions to provide energy-reliable infrastructure through architectural, agricultural, and engineering processes to meet all our global challenges.

We welcome all to join us on this journey to embrace technology while repairing our fragile planet.

ROLE SCOPE

This role combines senior-level executive support with elements of project coordination, executive operations, and priority management.

It requires someone who can operate confidently at the C-suite level while remaining grounded in execution and detail.

KEY RESPONSIBILITIES

Executive Support & Time Management

- Own complex calendar management, meeting preparation, and follow-through

- Anticipate conflicts, prioritize requests, and ensure executive time is aligned to the highest-value objectives

- Prepare briefing materials, agendas, and summaries

- Draft and manage communications on behalf of the executive as needed

Project & Initiative Coordination

- Track multiple initiatives across functions

- Drive follow-ups, maintain accountability, and surface risks early

- Translate direction into actionable plans

- Support planning cycles and leadership cadence

Business Judgment & Discretion

- Apply commercial and operational judgment to priorities

- Act as a trusted partner managing information flow

- Handle confidential matters with professionalism and discretion

Organization & Execution

- Maintain clarity across competing priorities

- Organize materials and reference documents

- Ensure nothing critical is missed

WHAT SUCCESS LOOKS LIKE

- Executive time is protected and used intentionally

- Initiatives move forward without constant intervention

- Meetings result in action and clarity

- Issues are identified early and addressed quietly

- Leadership gains capacity to operate at the right altitude

IDEAL BACKGROUND & PROFILE

- Senior Executive Assistant, Executive Operations, or Project Management background

- Experience supporting C-suite executives

- Strong business acumen and commercial awareness

- Project management experience strongly preferred (PMP a plus)

- Highly organized, proactive, and detail-oriented

- High emotional intelligence and sound judgment

- Comfortable navigating strong personalities without engaging in politics

- Discretion and resilience are essential

WORKING ENVIRONMENT

- In-office role based in Clearwater, Florida

- Fast-moving, high-accountability environment

- Direct communication style

- Requires composure, judgment, and consistency

WHY THIS ROLE MATTERS

This role is central to the effectiveness of senior leadership, offering meaningful responsibility, influence, and exposure to strategic decision-making while remaining execution focused.

TECfusions is an Equal Opportunity Employer

Highway Intelligent Traffic Solutions (HITS) is seeking a detail-oriented and analytical Estimator to join our team in Cedar Hill, TX. This is a full-time, permanent opportunity for someone who enjoys diving into plans and specifications and thrives in a deadline-driven, collaborative environment.

Key Responsibilities

• Prepare complete, accurate, and timely estimates for all quote/bid opportunities.
• Develop and submit formal proposals for TxDOT, NTTA, and various municipal entities.
• Review and analyze project plans, specifications, and DOT standards.
• Create detailed pricing estimates based on historical data and industry standards.
• Identify and document any deviations or clarifications from bid requests.
• Track bid status and maintain records of bid/award performance.
• Communicate estimates and pricing details clearly to customers and internal stakeholders.
• Prepare and price change orders.
• Collaborate with suppliers to develop purchase orders in support of project bids.
• Maintain and grow technical knowledge through workshops and ongoing training.

Key Skills & Qualifications

• TxDOT experience required.
• Familiarity with Traffic Signals & ITS Installations, Large Roadway Signs, Illumination & Electrical work.
• Strong Excel and Microsoft Office skills.
• High attention to detail and strong analytical thinking.
• Excellent organizational and time management skills.
• Effective verbal communication and ability to prioritize independently.
• Team player who can also work autonomously and meet deadlines.

Education & Experience

• Bachelor’s degree in Construction, Civil Engineering, Electrical Engineering, or related field preferred.
• Minimum of 2 years of estimating experience in construction or a similar industry.

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what's possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what's next to power infinite possibilities for our customers, colleagues and society at large.

About the Role:

About the Role:

The Account Manager will serve as the primary point of contact for clients using Wiley Partner Solutions Workflow products, including Research Exchange Submission, Screening, and Review. This role involves managing client relationships, triaging and resolving support inquiries, escalating issues when necessary, and providing training on platform use. The Account Manager will also play a pivotal role in the onboarding of new clients to Research Exchange

How you will make an impact:

• Customer is able to use the platforms with a minimum of disruption.
• Customer's end users have a positive experience with platforms
• Platform issues are identified and resolved
• Client's end users have a positive experience with platforms
• Client understands status and progress of reported issues.
• Client understands status and progress of requested development.
• Wiley gets valuable feedback about the features and operation of the platforms
• Ability to manage resources
• Early warning of response time problems and feature defects
• Demonstrate value of services to clients
• Cross train colleagues to provide backup and integrated support with other services
• Reduce customer support requests
• Ability for business growth and development to increase knowledge of the customer and explore additional sales opportunities.
• Contribute to operationalizing the Research Exchange onboarding process.

What we look for:

• Bachelor's Degree or equivalent
• 1 year in a publishing-related role
• 1 year of customer service experience
• Ability to understand the publishing workflow from content creation through distribution to readers
• Proficient in at least one major online peer review system such as ScholarOne Manuscript Central, Research Exchange, Editorial Manager, or Bench Press
• Ability to work independently
• Ability to collaborate with global remote team
• Shows good judgment in deciding when to escalate issues to management
• Strong interpersonal skills necessary to communicate with clients and advocate for customers with internal resources

About Wiley:

Wiley is a trusted leader in research and learning, our pioneering solutions and services are paving the way for knowledge seekers as they work to solve the world's most important challenges. We are advocates of advancement, empowering knowledge-seekers to transform today's biggest obstacles into tomorrow's brightest opportunities.

With over 200 years of experience in publishing, we continue to evolve knowledge seekers' steps into strides, illuminating their path forward to personal, educational, and professional success at every stage. Around the globe, we break down barriers for innovators, empowering them to advance discoveries in their fields, adapt their workforces, and shape minds.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the UK, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies. Wiley proactively displays target base pay range for UK, Canada and USA based roles.

We power infinite possibilities.

For more than 200 years, we've transformed knowledge into discoveries that shape the world. Today, our global team of innovators, creators, and experts is driving what's next in science, education, and publishing-creating impact that reaches everywhere.

We're not just observers of progress. We're the ones accelerating scientific breakthroughs, advancing learning, and sparking innovation that redefines entire fields and improves lives.

Here, your talent matters. Your ideas have room to grow. And your work creates breakthroughs that can change everything.

Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers, and learning champions all while striving to support the health and well-being of all employees. We offer meeting-free Friday afternoons allowing more time for heads down work and professional development, and through a robust body of employee programing we facilitate a wide range of opportunities to foster community, learn, and grow.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. The range below represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting roles either in the United Kingdom, Canada or USA. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies.

When applying, please attach your resume/CV to be considered.

Salary Range:

Job Posting Title:

Location:

Behavioral Health Technician

Job Description

Statement of Purpose

The Behavioral Health Technician fulfills the assigned role as a part of the treatment team, maintaining the well-being of clients and integrity of the program. Provides client supervision and staff/unit support as assigned.

Major Tasks, Duties and Responsibilities

• Completes admission procedures on new clients including tech paperwork, room assignments, and initial orientation.
• Conducts property searches of clients as required by program standards.
• Performs urine drug screen testing of clients as required.
• Performs medication call supervision as required.
• Provides transportation services including patient transportation, donation pick-ups, agency errands, etc.
• Attending in-service training and educational workshops.
• Attending all required staff meetings.
• Knowledge of mental health, drug and alcohol abuse, family systems and various recovery resources in the community such as Smart Recovery and others.
• Develop and maintain individualized records of client progress (shift notes) and participation in treatment including admission and discharge, individual sessions, group facilitation, family, vocational (both individual and group) literacy training and other occasions as appropriate. The technician will not be doing any treatment planning or counseling services unless registered to do so. The tech will have restricted EHR access.
• Ability to write clear (and concise) statements, summarizing client’s feelings, expressions, resistance and response to their treatment plan, goals, and objectives. Includes letters to referral agencies, courts/probation.
• Ability to confront behavioral changes, identify a crisis, and recognize when additional assistance is necessary.
• Ability to recognize personal recovery issues that impact job performance and client interactions.
• Fully understands and maintains policies regarding professional ethics, including appropriate boundaries and patient confidentiality.
• Ability to demonstrate respect for cultural and lifestyle diversities of clients and staff.
• Basic knowledge of referrals, both in and out of the program.
• Working knowledge of Smart Recovery and 12-step program (if the client would like the 12-step program.
• Ability to communicate clearly with clients, staff, peers, supervisors, and non-company resources.

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company grows, additional responsibilities essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Technician Competencies and Performance Expectations

• Document client intake and treatment progress (shift notes).
• Identify a crisis.
• Support clients in need.
• Liaison with and refer to treatment team, inside and outside agencies.
• Assess and report client behavioral changes.
• Identify personal boundaries and be able to work as part of the treatment team.
• Adhere to professional standards.
• Recognize personal biases working within diverse populations.

Performance Standards & Measurement

• Compliance with essential and incidental duties; compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computer, telephone, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as is required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request employees to give us at least 14 days resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees, and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 25lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

The following are the qualifications required to perform the essential functions of this position. Qualifications may be subject to modification based on the Americans with Disabilities Act.

• Vision, hearing and manual dexterity and hand-eye coordination must be adequate for performance of job duties. Able to sit at desk, use keyboard, write and physically perform other job duties. Able to move about the facility to observe clients and staff.

Modality Specific Job Responsibilities

• Duties may vary based on assignment. Employees shall receive, concurrent with this job description, the specific orientation necessary for their specific job.

The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements which may be inherent in the position.

Prerequisite Qualifications: Specific qualifications may vary based on assignment.

Requirements:

• Must be at least 18 years of age.
• Class “C” Driver License (If driving for company), otherwise will need photo ID.
• First Aid and CPR certification required and maintain current during employment.
• Criminal Background Clearance
• Health Screening
• Negative TB Test results
• Develop computer skills adequate to perform word processing duties upon employment.

Education:

• High School Diploma or equivalency required.

Experience:

• Must have one-year full-time experience, or its part-time equivalent working in a program serving persons with mental disabilities. If this experience requirement is not met, a plan of supervision must be completed. If facilitating groups, they must be registered or certified by an approved agency.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.

Case Manager

General Description

The Case Manager is responsible for resource assessment to identify client needs and establish connections/rapport within the community to provide myriad resources and connection to services. Case managers will be responsible for service planning and service plan implementation & coordination, as well as monitoring and follow-up on these services. The case manager is expected to be active in aftercare planning, crisis intervention, and third-party requests.

Tasks & Responsibilities

A. Essential Duties

• General Case Management functions supporting client needs.
• Coordinate daily case management needs assisting clients with securing resources.
• Coordinate/facilitate Third Party records requests.
• Participate in weekly Treatment Team Meetings.
• Discharge & Aftercare planning.
• Facilitate groups at least once per week.
• Maintain weekly communication with client’s social supports.
• Collects and records all information necessary for admission and extended stay review.
• Obtain all applicable consents, financial agreements, and ROI’s.
• Relationship building with all clients in residential services.
• Providing AMA follow-up phone calls
• Actively blocking AMA’s; and outreaching all clients who AMA with follow-up phone calls
• Collaborate with Admissions and Clinical to assist in refer out process.
• Liaise with BHT and Clinical staff to ensure best client outcomes and communication of client needs.
• On-Call/After-Hours Phone coverage and availability, as needed
• Maintain communication with all alumni members

B. Additional Duties

• Assists and covers other staff when necessary to maintain high productivity and efficiency in the department.
• As the company continues to grow, additional responsibilities that are essential for the department to be successful will be assigned accordingly.

C. Interpersonal Relations

• Create Meaningful Connections: Demonstrates ability to function effectively as a part of a team. Uses outstanding oral and written communication with employees at all levels of the business for support and sharing of information.
• Take Accountability: Take constructive feedback and prevent discourse among our peers.
• Live in the Solution: Critically thinking should be the solution when problems arise. Having the ability to accept constructive criticism well in an open and non-defensive manner.
• Be Professional: Wear business casual attire (please see dress code policy).

Competencies

• Adaptability
• Customer Service
• Decision Making
• Dependability
• Ethics
• Interpersonal Skills
• Crisis Intervention and De-escalation
• Conflict Management
• Organization Skills

Key Performance Indicators

• Documentation of case management services within 48 hours.
• Aftercare Planning coordinated, completed, and documented for every client.
• 85% of clients successfully connected to identified aftercare providers.
• Completion of at least two case management services for each client in treatment.
• At least one weekly phone call to each client’s support person.

Job Specific Competencies

• Direct Clinical Services
• 3rd Party Management
• Aftercare/Discharge Planning
• Documentation & Charting
• Service Planning & Execution

Performance Standards & Measurement

• Compliance with essential and incidental duties
• Compliance with company policies and procedures.
• Compliance with state and federal laws and regulations applicable to the business.

Equipment, Tools & Machines

• Use of computers, telephones, and other office equipment such as a printer and fax.
• Use of company network and email domain.

Working Conditions

• Air conditioned and well-illuminated office environment and outdoor environment.
• May have several responsibilities at once. Interaction with others is constant and can be interruptive.
• Work may be stressful at times due to high level workflow.
• Availability to work flexible hours including weekends, holidays, and evenings as required to comply with the purpose of the job and accommodate client needs.
• Participates in educational training, orientations, or compliance programs as needed to maintain competency.
• If you must leave your employment with our company, we request clinical employees to give us at least 30 days of resignation notice in writing.

Demands

• Enthusiastic self-starter operating with sustained energy and showing great initiative.
• Comfort working with a diverse base of support, including members, employers, providers, colleagues, community leaders, volunteers, non-profit organizations, vendors, etc.
• Excellent interpersonal and communication skills, including ability to read, write, spell in English legibly and without excessive grammatical or communication errors.
• Talk and hear both by person and by telephone; ability to speak clearly and effectively using proper grammar before patients, employees and business partners, among others.
• Excellent organizational skills.
• Accepts constructive criticism well in an open and non-defensive manner.
• Ability to manage conflicting priorities. Ability to maintain a positive work ethic and a congenial attitude in the face of a high-pressure environment.
• Ability to function independently and with flexibility.
• Ability to work under pressure, handle multiple tasks and interruptions.
• Occasional lifting of moderately heavy office supplies; ability to lift supplies for community events, trade shows, conferences, and other marketing opportunities applicable to the organization; ability to lift, push or pull up to 50lbs.
• Ability to sit, stand, or walk for extended periods of time.
• Must have strong computer skills to meet Microsoft Office and Electronic Health Record software requirements.

Qualifications

Education:

• Associate degree or college coursework related to this position is required.
• Bachelor’s Degree is preferred.

Experience:

• 2-4 years’ experience working in a Behavioral Healthcare Facility.
• Computer literate: Microsoft Office (Excel, Word, and PowerPoint) required.