Dell Laptops Jobs in Usa
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Job Description
We are seeking a skilled Mechanical Engineer to manage and expand relationships with internal and outsourced development partners on mechanical design and development. The role involves reviewing and evaluating designs and project activities for compliance with technology and development guidelines and standards, and providing tangible feedback to improve product quality. You will also review competitor products and report on components such as hinges, materials used, type of design, thermal constraints, subsystem design, and manufacturability. Additionally, you will provide domain-specific expertise and overall mechanical/thermal leadership to cross-organization projects, programs, and activities, and determine the complete mechanical and thermal BOM assembly list for PCs, including laptops, desktops, and docks.
Responsibilities
- Manage and expand relationships with internal and outsourced development partners on mechanical design and development.
- Review and evaluate designs and project activities for compliance with technology and development guidelines and standards.
- Provide tangible feedback to improve product quality.
- Review competitor products and report on components such as hinges, materials used, type of design, thermal constraints, subsystem design, and manufacturability.
- Provide domain-specific expertise and overall mechanical/thermal leadership to cross-organization projects, programs, and activities.
- Determine the complete mechanical and thermal BOM assembly list for PCs, including laptops, desktops, and docks.
Essential Skills
- Proficiency in electronic engineering, mechanical engineering, and electronics.
- Experience with hardware and PCB design and teardown.
- Bachelor of Science in Mechanical Engineering.
- Proficiency in CREO.
- Experience in electronics packaging and BOM analysis of equipment, PCB design, board layout, and knowledge of PC, laptop, desktop, and notebook design.
Minimum of 10+ years of Experience
Ability to travel to remote locations
You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.
Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.
Supervisory Skills Require
- Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
- Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
- Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
- Deliver Managed Services for the client
- Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
- Formalize internal process to ramp-up expertise of resources
- Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
- Manage Service Improvement activities as and when required
- Handle Escalation through to successful resolve
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Being prepared to work out of hours when required
- Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Monitoring and mentoring team health and safety practices
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
Skills Required
• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.
• Must possess a diverse skill set that enables them to address a wide range of issues independently.
• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).
• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
• Capable of ensuring device health is monitored, reported and remediated (DEX).
• Capable of maintaining OS currency using established processes leveraging Service Rings.
• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.
• 24x7 availability, to be provided for the duration of the Major Incident.
• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile
• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills
• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
• Event Support: Audio and Video Readiness, Event Planning, Communications
• VIP/Exec level support capability.
• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
• IT Software/Hardware Asset Management.
• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
Main Responsibilities include:
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and / or performs upgrades to end user devices
- This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.
A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Full Time Role - Local W2 Candidates Only - HYBRID
$30/hr-$35/hr plus full beni package and bonus
This role serves as a primary point of contact for end users requiring technical assistance and hardware support within the organization’s desktop computing environment. The Tier 2 Support Agent is responsible for installing, diagnosing, repairing, maintaining, and upgrading hardware and software to ensure optimal system performance. Support is delivered in person, via phone, email, and remote access tools.
Key Responsibilities
- Provide technical support for desktops, laptops, printers, mobile devices, and peripherals
- Install, image, configure, and deploy desktops and laptops for new and existing employees
- Diagnose and resolve hardware and software issues, escalating to Tier 3 when necessary
- Support Microsoft 365 applications, including Teams and SharePoint
- Troubleshoot multi-factor authentication (MFA) applications and remote connectivity issues
Required Skills and Knowledge
- Proficiency with Microsoft 365, including Teams and SharePoint
- Strong knowledge of desktop, laptop, and printer hardware
- Working knowledge of Active Directory and Azure Active Directory
- Ability to support Microsoft Office applications
Qualifications
- AS or BS in Computer Science or related field (or equivalent professional experiece)
- 2+ years of relevant IT experience, including at least 2 years in Tier 2 support role
- Strong customer service background
Important information: To be immediately considered, please send an updated version of your resume to
Title: AV Specialist
Pay Rate: $30.50 per hour
Location: Washington, DC, 20037
Duration: 6 months
Type – W2 contract (No C2C)
*This is an onsite role with no option for remote work.
*Shift is between the hours of 7am to 4pm Mon – Fri (might need to be flexible with the time shift once a month)
* AV + Desktop support experience needed
Job Description
This position will provide day-to-day meeting support and perform audio visual teleconferencing (AV/VTC) tasks such as completing Help Desk tickets and responding to telephone requests for AV/VTC assistance, maintaining active status board on system readiness, duplicating services, providing support for special events, and ensuring that all AV/VTC equipment is operational and set up properly. Set up and monitor video calls as needed. Provide in-room technical support for planned events, both onsite and offsite. Perform routine preventative maintenance checks and services on AV/VTC systems, including presentation laptops and theatrical lighting (Auditorium). Test the AV/VTC equipment for proper operation. Track all maintenance activity start to finish with proper documentation. Have proficient computer skills in Apple and PC-based software such as: Microsoft Office (Word, Excel, & PowerPoint), Microsoft Outlook, Microsoft Project. Inspection, Inventory, and Preparation of Conference Rooms. Audio-Visual Coordination. Develop and conduct on-site user and administrative training for the installed integrated audio/visual systems. Educate customers on use of presentation technology and room systems. Work with manager to determine needs for conference room and audio-visual projects. Also provide day-to-day Information Technology (IT) technical support for software and hardware, network connectivity, conference rooms, hoteling space and telephony. The role will also be responsible for supporting remote access tools, Mobile Devices and other IT elements. Strong remote troubleshooting skills are necessary, as the role will support customers both in person and remotely. Will. As the Tier 2 AV/Desktop Support Specialist, support and testing for various technical and process questions and issues. Prior experience supporting executive management teams a plus. The role is based in Washington DC, the global headquarters for the Danaher Corporation.
Job Details: Work experience required
EDUCATION: 2-4 years of college experience preferred. MCSA, A+, Net+ certifications considered a plus. EXPERIENCE: 3+ years supporting end users in a corporate, enterprise environment
Position Requirements:
- Be familiar with commercial audiovisual, videoconferencing and broadcast manufacturers of equipment, including some direct training. Organize and build solid relationships with internal and external partners to achieve organizational identity and business goals. Strong attention to detail, well-organized, and strengths in MS Teams.
- Experience troubleshooting Windows 11 laptops and desktops in a corporate environment, with regular VIP interaction. Experience with the following software (Microsoft Office, Microsoft Teams, Remote access tools such as Bomgar, Active Directory, Shipping and receiving software, such as FedEx).
- Mobile Device troubleshooting experience including Microsoft Authenticator, Office Apps and security applications.
- Experience troubleshooting network devices such as printers, tablets and other peripherals. Strong Attention to Detail.
- Exceptional communication skills. Experience working with IT Assets (laptops and peripherals).
- Must be able to lift at least 25 pounds.
- Additional desired skills: Experience with ticketing software such as Cherwell.
- Mac troubleshooting experience. MCSA, A+, Net+ certifications considered a plus. ITIL V4 Foundations Certification.
- Flexibility is needed to address escalation items outside normal work hours and to work with teams outside US time
Clean Harbors in Syracuse is seeking a Class B Driver (Retail Technician) to provide comprehensive environmental services including collection and disposal of damaged, discarded, or recalled products; recycling of light bulbs, oil, oil filters, engine fluids and other materials; and on-site cleanup activities. Clean Harbors will pay for your CDL B training.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Recruiting Pay range- 25.
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Pick up, pack and transport damaged and discarded goods management, and recalled products
- Load, pack and segregate materials and waste products
- Driving a Box Truck, visiting retail customer sites
- Segregating, packing and loading materials and waste products (inventory that is damaged or expired) for safe transportation
- Interacting with customers at each stop
- Prepare DOT shipping documents
- Use of a laptop, printer, handheld, and iPhone to complete tasks
- Conduct projects/jobs according to site specific Federal, State and local regulations and health and safety plans as well as Clean Harbors Environmental Services, Inc., policies and procedures
- Executes Jobs at Clean Harbors customer locations including fortune 500 companies
- Responsible for final preparation and approval of all projects before shipment in accordance with OSHA, EPA, DOT and company policies
- Conducts projects/jobs according to site specific Federal, State, and local regulations and health and safety plans
- Understand customer specific disposal restrictions/special packaging requirements
- Ensures drum count is correct and that drum conditions are shippable in accordance our company’s policies and procedure
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Valid Driver’s license required
- Strong customer service skills
- The ability to use a laptop, handheld, printer, and iPhone are required
- By position, eligible to obtain a CDL Class B with hazmat and tanker endorsement within 6 months of hire, company paid
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA's Respiratory Protection standard, 29 CFR 1910.34, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Previous commercial driving experience
- Previous route experience
- Previous manual labor experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
- Up to 50% overnight travel, hotel and per diem provided
- $5K Sign on bonus
- General labor is a must
Description
Clean Harbors in Denver, CO is seeking a Class B CDL Route Driver (Retail Technician) to provide comprehensive environmental services including collection and disposal of damaged, discarded, or recalled products; recycling of light bulbs, oil, oil filters, engine fluids and other materials; and on-site cleanup activities.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Pay range $25 per hour
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
Responsibilities
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Pick up, pack and transport damaged and discarded goods management, and recalled products
- Load, pack and segregate materials and waste products
- Driving a Box Truck, visiting retail customer sites
- Segregating, packing and loading materials and waste products (inventory that is damaged or expired) for safe transportation
- Interacting with customers at each stop
- Prepare DOT shipping documents
- Use of a laptop, printer, handheld, and iPhone to complete tasks
- Conduct projects/jobs according to site specific Federal, State and local regulations and health and safety plans as well as Clean Harbors Environmental Services, Inc., policies and procedures
- Executes Jobs at Clean Harbors customer locations including fortune 500 companies
- Responsible for final preparation and approval of all projects before shipment in accordance with OSHA, EPA, DOT and company policies
- Conducts projects/jobs according to site specific Federal, State, and local regulations and health and safety plans
- Understand customer specific disposal restrictions/special packaging requirements
- Ensures drum count is correct and that drum conditions are shippable in accordance our company’s policies and procedure
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
Qualifications
- Valid Class B CDL required
- Strong customer service skills
- The ability to use a laptop, handheld, printer, and iPhone are required
- By position, eligible to obtain a CDL Class B with hazmat and tanker endorsement within 6 months of hire, company paid
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA's Respiratory Protection standard, 29 CFR 1910.34, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Previous commercial driving experience
- Previous route experience
- Previous manual labor experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
RESPONSIBILITIES
QUALIFICATIONS
Clean Harbors in Braintree, MA is seeking a Class B Driver (Retail Technician) to provide comprehensive environmental services including collection and disposal of damaged, discarded, or recalled products; recycling of light bulbs, oil, oil filters, engine fluids and other materials; and on-site cleanup activities.
Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology – come be part of the solution with us.
Why work for Clean Harbors?
- Health and Safety is our #1 priority and we live it 3-6-5!
- Focus on maintaining sustainability and cleaning the Earth
- Pay Rate: $27.00 per hour, BOE
- Comprehensive health benefits coverage after 30 days of full-time employment including 401K with Company match
- Own part of the company with our Employee Stock Purchase Plan
- Opportunities for growth and development for all the stages of your career
- Company paid training and tuition reimbursement
RESPONSIBILITIES
Key Responsibilities:
- Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
- Pick up, pack and transport damaged and discarded goods management, and recalled products
- Load, pack and segregate materials and waste products
- Driving a Box Truck, visiting retail customer sites
- Segregating, packing and loading materials and waste products (inventory that is damaged or expired) for safe transportation
- Interacting with customers at each stop
- Prepare DOT shipping documents
- Use of a laptop, printer, handheld, and iPhone to complete tasks
- Conduct projects/jobs according to site specific Federal, State and local regulations and health and safety plans as well as Clean Harbors Environmental Services, Inc., policies and procedures
- Executes Jobs at Clean Harbors customer locations including fortune 500 companies
- Responsible for final preparation and approval of all projects before shipment in accordance with OSHA, EPA, DOT and company policies
- Conducts projects/jobs according to site specific Federal, State, and local regulations and health and safety plans
- Understand customer specific disposal restrictions/special packaging requirements
- Ensures drum count is correct and that drum conditions are shippable in accordance our company’s policies and procedure
- Follow all local, state (provincial) and federal compliance regulations and rules
- Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
- Safely observe all corporate operating guidelines and procedures
- Observe all company environmental health and safety operating guidelines
- Perform other duties as assigned
QUALIFICATIONS
Required Qualifications:
- Valid Driver’s license required
- CDL Class B or Class A
- Strong customer service skills
- The ability to use a laptop, handheld, printer, and iPhone are required
- By position, eligible to obtain a hazmat and tanker endorsement within 90 days, company paid
- Perform physical functions per job requirements
- Successfully complete a background check, drug test, and physical, by position
- Per OSHA's Respiratory Protection standard, 29 CFR 1910.34, employees in positions requiring respirators are required to meet facial hair standards.
Preferred Qualifications:
- Previous commercial driving experience
- Previous route experience
- Previous manual labor experience
Clean Harbors is an equal opportunity employer.
Clean Harbors is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact or 1-844-922-5547.
Clean Harbors is a Military & Veteran friendly company.
Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.
*CH
Ensures systems operate as designed and are maintained and/or upgraded per requirements.
Works collaboratively with technical colleagues to ensure customers receive timely, effective and seamless service.
Schedules services, completes all required administration and works with customers to ensure satisfaction with service delivery and understanding of product functionality.
Key Responsibilities: Provides full Audio/Visual support for meetings, conferences, town halls, client presentations.
Takes complete ownership of onsite service activity.
Performs advanced-level maintenance on all products, including low-complexity installation activities.
Provides technical feedback on equipment, systems and processes to improve overall service delivery.
Familiarity with a variety of Audio Visual system, including Room Kits, Cisco, Understanding of audio, internet, power, and lighting cables such as XLRs, DMXs, 14in connectors, Speakon connectors, 3.5 connector, IEC, cat-5, cat-6, true 1 etc....
Proficient with audio DSP's, AV switches, DIs, and AV extenders etc Identifies and resolves systemic issues within the team.
Proactively supports the needs of other team members, providing technical assistance and expertise.
Contributes to improved client services metrics reporting and documentation.
Monitors technical and process issues, proactively informing the manager and/or team on offering improvement recommendations.
Key Qualifications: High School Diploma or GED required May require technical certification or Associate Degree Generally, 2-4 years experience in area of responsibility.
The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.
Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.
Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.
Ideal candidate should have relevant 3-5 years’ experience in Windows Desktop support.
Provide first/second level contact and problem resolution for customer issues.
b)Work with Third Party Vendors to remediate complex AV issues as needed.
c)Provide timely communication on issue status and resolution.
d)Maintain ticket updates for all reported incidents.
Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
Should have basic knowledge of Mac operating system, to support Apple pc users.
Install, upgrade, support and troubleshoot for printers, computer hardware.
Performs general preventative maintenance tasks on computers, laptops, printers.
Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.
Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
This position requires the ability to work in a project-based environment requiring flexibility and teamwork.
Performs other duties as assigned.
ITC Infotech is looking for Deskside Support Analyst to join our team in United states.
Location: Waltham, MA.
Working Mode: Onsite - You'll be there in office for 5 days a week
About Us:
ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.
Role Summary
We are seeking a Support Analyst to provide hands-on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day-to-day IT operations.
Key Responsibilities
- Provide onsite deskside support to end users (L1/L2 level)
- Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
- Support printers, scanners, docking stations, and other peripherals
- Perform IMAC activities (Install, Move, Add, Change)
- Manage incidents and service requests via ticketing system
- Assist with user account support (password resets, access issues)
- Set up and deploy new laptops and workstations
- Provide VIP support when required
Must-Have Requirements
- 3+ years of Deskside / End-User Support experience
- Strong Windows 10/11 troubleshooting skills
- Hands-on hardware support experience
- Experience with ticketing systems (ServiceNow or similar)
Language Required (Must Have):
- Fluency with English
ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
