Client Remote Desktop Jobs in Usa

Technology Partners is leading a search for one of our clients. This role will be onsite 3-4 times per week.

About the Role

As a Technical Support Analyst specializing in Help Desk functions, you will play a crucial role in providing technical assistance and support to end-users within our organization. Your primary responsibility will be to ensure efficient resolution of IT-related issues, maintain excellent customer service, and contribute to the overall stability of our IT environment. This position demands strong communication skills, technical expertise, and a customer-centric approach.

Responsibilities

• Help Desk Support:
• Respond promptly to incoming technical support requests via phone, email, or ticketing system.
• Provide first-level troubleshooting and issue resolution for hardware, software, and network problems.
• Document all support interactions, including issue details, troubleshooting steps, and resolutions, in a comprehensive manner.
• End-User Assistance:
• Assist end-users in setting up, configuring, and troubleshooting desktops, laptops, mobile devices, and peripherals.
• Educate users on basic IT concepts and best practices to prevent recurring issues.
• Ensure a positive customer experience by providing empathetic and courteous service.
• Software and Application Support:
• Install, update, and configure software applications and operating systems for end-users.
• Troubleshoot software-related issues, including application errors and compatibility problems.
• Collaborate with other teams for advanced software support and escalation.
• Hardware Support:
• Diagnose and resolve hardware issues, such as malfunctioning components or peripherals.
• Coordinate hardware repairs and replacements when necessary.
• Maintain an accurate inventory of hardware assets.
• Network Support:
• Assist with basic network connectivity issues, including troubleshooting internet connectivity and VPN problems.
• Escalate complex network issues to the appropriate team for resolution.
• Documentation and Knowledge Sharing:
• Create and update knowledge base articles and FAQs to facilitate self-help for end-users.
• Document common issues and resolutions to expedite future problem-solving.
• User Training:
• Conduct user training sessions on IT tools, security awareness, and best practices.
• Provide guidance on password management and security protocols.
• IT Policy Adherence:
• Ensure end-users adhere to IT policies and security protocols.
• Report any potential security breaches or policy violations promptly.
• Continuous Improvement:
• Participate in team meetings and share insights for improving the Help Desk support process.
• Stay updated on the latest IT trends and technologies through training and self-study.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
• Proven experience in technical support, particularly in a Help Desk environment.
• Strong knowledge of Windows operating systems.
• Familiarity with common software applications, productivity tools, and collaboration platforms.
• Excellent problem-solving skills and the ability to troubleshoot technical issues methodically.
• Exceptional communication and customer service skills.
• IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus.
• Familiarity with ticketing systems (e.g., FreshService, ServiceNow, Zendesk) and remote support tools.

Duties:

Assist Cardinal Health’s Teir 2+ Client Services team in a client facing environment through the duration of a technology refresh project for 6 months. The technician will address computer hardware and software issues, assist with PC deployments & record assets in a management system. The role is in-person and will interact with clients directly in a walk-up style IT Clinic

Responsibilities:

• Demonstrates knowledge of client and warehouse hardware, software, operating systems, network configuration, server interaction, diagnostics and troubleshooting.

• Confers with end users, technology teams, and vendors to resolve incidents and fulfill requests. Ability to work independently or via a team collaboration process. Experience providing support via in-person, phone, or remote methods.

• Installs/removes/configures hardware and software.

• Demonstrates appropriate interpersonal skills to manage and deliver exceptional customer service. Address client issues confidently, maintaining high client satisfaction.

• Prioritizes effectively and escalates as needed.

• Responds to customer needs and services as assigned.

• Accurately manage asset records using ServiceNow platform

Qualifications:

• Bachelor’s degree in related field or equivalent work experience, preferred

• 2+ years’ experience in related field preferred

• Applicable technical certifications preferred

What is expected of you and others at this level

• Applies working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Works on projects of moderate scope and complexity

• Identifies possible solutions to a variety of technical problems and takes actions to resolve

• Applies judgment within defined parameters

• Receives general guidance may receive more detailed instruction on new projects

• Work reviewed for sound reasoning and accuracy

Skills:

Having these skills will contribute to your success in the role:

• Excel - work with data managing customer lists. VLookups or pivot tables should be familiar to you

• Communication - creating and responding to emails in a professional manner

• Time management - excellent use of time management and the ability to stay focused on the tasks

EEO Statement:

Brooksource is an equal opportunity employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Benefits & Perks

Benefits & Perks: Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee’s needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

IT Support Specialist

We are looking for a motivated IT Support Specialist to join our team. If you enjoy solving technical problems and helping users get back up and running, this role is for you!

What You'll Do:

• Identify, manage, escalate, and resolve technical issues
• Install and configure software, printer drivers, and utilities
• Troubleshoot desktop, laptop, printer, software, and basic network issues
• Monitor systems, identify problems, and take corrective action
• Provide basic technical support and diagnose application issues
• Deliver excellent customer service and communicate clearly with users

Requirements:

• 1–3 years of related IT support experience (or equivalent education/experience)
• 1–3 years of customer service experience
• Strong communication skills
• Ability to work well in a team environment
• Flexible with work schedules

Preferred Qualifications:

• 1–3 years of hands-on technical experience
• Experience troubleshooting desktops, laptops, and printers
• Strong knowledge and user support experience with Microsoft Office

Designer

Across the Aisle

Washington, D.C. (in office, 5X a week)

About our client, Across the Aisle

Since 2016, Across the AisleTM — a nonpartisan, non-profit 501(c)(3) organization — has been providing young Americans (ages 14 to 35) with opportunities to learn, lead, and find bipartisan solutions to our country's biggest challenges.

They work with experts from both sides of the aisle to empower voters with reliable facts and a framework to make their own informed decisions. ATA's leadership programs identify and prepare students and early-career professionals from both parties for decision-making positions on Capitol Hill, in the executive branch, and in other public service roles. Their core policy areas include fiscal issues like the national debt and the federal budget, as well as entitlement programs like Social Security and Medicare.

Position Description

Across a variety of media, the Designer will play a key role in helping us articulate our purpose and vision for meaningful political discourse: on social media, at in-person thought-leadership events and ambassador gatherings, in emails and newsletters, in presentations to senior political leaders and other stakeholders, and beyond. This is the perfect role for a flexible designer with a high attention to detail, and a tasteful, creative point of view. The Designer will report directly to the Creative Director, and will have visibility to senior leadership at the organization.

The ideal candidate has a portfolio that demonstrates terrific design craft across multiple media and applications. Someone with experience in print, digital/social, and branding, who can help bring thematic concepts and narratives to life. We'd love to see examples of a wide variety of design styles to demonstrate flexibility of visual expression. The Designer will be a team player through and through, with the flexibility to try new things, and the willingness to proactively roll up their sleeves and dive in no matter how small the task.

Core Duties

• Together with the Creative Director, collaborate with program teams to develop consistent, innovative ideas and designs across the organization's platforms
• Working closely with the Communications team, develop compelling visual content and ideas to elevate our brand and reach on social media (X, Instagram, TikTok, LinkedIn, etc.)
• Monitor and report on social media content trends, technology changes, and innovations
• Concept, edit, and produce video for social platforms
• Create and execute effective designs within established brand guidelines
• Assist in preparation of assets for key meetings, including creating and editing presentations, with the highest level of design consistency and taste
• Generate original visual executions that are exciting, compelling and the perfect articulation of a concept/theme and narrative
• Design clear and eye-catching wayfinding, print materials, and other collateral for in-person stakeholder meetings
• Developing work of the highest quality once we move into production
• Staying abreast of new media formats and learn how to incorporate them into the work

Skills, Qualifications, and Aptitudes

• Bachelor's degree in Graphic Design, Advertising Design, or related art/design field and/or demonstrated experience
• Solid understanding of color theory, branding, typography and composition principles
• Experience with print, video, digital/social and presentation design
• 3+ years of design experience; advertising, marketing, digital or branding experience preferred
• Self-starter, with the ability manage a project from concept through execution
• Exceptional communication and time-management skills
• Strong Adobe Creative Suite experience required
• Candidates should be motivated, enthusiastic, proactive, resourceful, trend-aware, hard working and have the ability to multi-task across multiple projects
• Experience in the nonprofit sector, or on political campaigns, is a big plus

Please submit portfolio link on resume.

Benefits

AtA is proud to offer a generous benefits package, including:

• 5% employer 401(k) match
• Unlimited Paid Time Off
• QSERHA Healthcare Plan
• Mac Laptop & Desktop
• TSA PreCheck and Clear Benefits

Salary commensurate with experience.

Job Title: Senior Eclipse RCP/SWT AEM Engineer (Scientific/Geology)

Location: Plano, TX (5 Days Onsite)

Type: Full time

We’re hiring a Senior Eclipse RCP/SWT Engineer to build high-performance Java thick-client desktop applications for geoscience professionals. This role focuses on responsive UI/UX design, multithreading, and implementing complex scientific algorithms in Eclipse RCP using OSGi, SWT, and JFace.

What You’ll Do:

• Design rich desktop UIs with Eclipse RCP (perspectives, views, editors, commands/handlers).
• Build modular OSGi architectures and manage services/dependencies.
• Implement background processing using Eclipse Jobs API to keep UI responsive.
• Optimize performance for large datasets and long-running computations.
• Apply applied mathematics (geometry, regression, derivatives) in scientific workflows.
• Collaborate with product/UX teams to deliver intuitive geology-focused tools.

What You Bring:

• 10+ years software engineering experience; 7+ years Eclipse RCP.
• Strong OSGi, SWT/JFace, and Core Java (multithreading/concurrency).
• Experience handling UI thread safety and performance tuning.
• Applied mathematics background for scientific applications.
• Geology/Geoscience domain experience preferred.

Onsite in Plano, TX | Contract Role

#Java #EclipseRCP #OSGi #SWT #JFace #DesktopDevelopment #ScientificSoftware #Geoscience #Multithreading #Hiring #OIL #Gas #ONG #LNG #Energy

Minimum of 10+ years of Experience

Ability to travel to remote locations

You will be required to provide Deskside / OSS / FSO technical support to Desktop PCs, Laptops, Tablets, Smart Phones, Desk telephony, AV equipment, Comms room devices/activities, desk cabling, Software installation and troubleshooting and any other related technology.

Providing a high level of customer satisfaction and extremely strong communicator in both verbal and written communicate in the local language.

Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

Work self-sufficiently to perform fault diagnostics, delivery user requirements, while maintaining standards and SLAs.

Supervisory Skills Require

• Must ensure the team successfully work towards achieving all goals, such as SLA’s, OLAs & DSAT/CSAT,
• Financial management of the area must be of the forefront of thinking for all decisions and activities along side the KPIs
• Consistent monitoring of the teams attendance in accordance with contractual requirements for holidays, seasonal coverage ensuring the operational service is maintained fully
• Deliver Managed Services for the client
• Build and manage various on-site/off-site teams and direct all related People/ Process and Technology Competencies
• Formalize internal process to ramp-up expertise of resources
• Prepare reports on Monthly / Weekly / Daily basis to show productivity improvements and efficiencies
• Manage Service Improvement activities as and when required
• Handle Escalation through to successful resolve
• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Printers, MFDs, and basic network connectivity
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Being prepared to work out of hours when required
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Monitoring and mentoring team health and safety practices
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

Skills Required

• Capable of installing, removing, maintaining, monitoring and inventorying vehicle technology.

• Must possess a diverse skill set that enables them to address a wide range of issues independently.

• Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.

• Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.

• Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible legacy hardware (Example: Win10, Win7, etc.).

• Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.

• Capable of ensuring device health is monitored, reported and remediated (DEX).

• Capable of maintaining OS currency using established processes leveraging Service Rings.

• Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.

• Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer’s testing procedures provided to Supplier.

• 24x7 availability, to be provided for the duration of the Major Incident.

• Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.

• Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).

• Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.

• Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.

• Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile

• Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills

• digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.

• Event Support: Audio and Video Readiness, Event Planning, Communications

• VIP/Exec level support capability.

• Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.

• IT Software/Hardware Asset Management.

• Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.

Main Responsibilities include:

• Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support. Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
• Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
• Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates
• To provide infrastructure administration functions
• Providing on-site cover as part of a shift arrangement
• Support inline with contracted business working hours
• Provide site support in remote offices when required
• Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
• Taking ownership of issues through to resolution on all appropriate requests
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
• Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service
• Providing daily ticket updates to ensure users are fully updated on updates
• Move equipment associated with service requests, inline with health and safety guidelines
• Performing asset inventory activities as needed
• End user training and guidance on the use of hardware and software
• Recommends and / or performs upgrades to end user devices
• This position requires the ability to work in a BAU and / or project-based environment requiring flexibility and teamwork
• Performs other duties as assigned

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Why Zensar?

We’re a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we’re passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we’re so into happiness that we’ve created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We’ve learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar’s mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar!

he Service Desk Analyst is responsible for providing Level 1 and Level 2 technical support to banking staff across branches, operations centers, and corporate offices. This role ensures timely resolution of IT incidents, service requests, and user issues while maintaining compliance with U.S. banking regulations, cybersecurity standards, and internal IT policies.

What's this role about?

• Service Desk for US Client.
• 2-3 years of Phone/Customer support experience Mandatory with excellent communication skills
• 2-3 years of Windows Technical Service desk experience is necessary
• knowledge Windows 11 and basics of Windows Server
• Basic knowledge with the following: Windows, AD, VMWare, Exchange, MECM, SCOM etc.,
• ITSM ticketing tools such as Ivanti, ServiceNow etc.,
• User password reset/account unlock/creation for Active Directory, Horizon, Business applications etc.,
• Remote desktop connectivity applications, Windows end point support
• MS Office Suite and application support
• Web Application, VPN knowledge
• Administer and provide User account provisioning.
• Support desktops, laptops, thin clients, printers, scanners, and peripherals
• Install, configure, and update banking-approved software
• Follow all internal controls and policies
• Assist in password resets, MFA support, and identity/access management requests.
• Identify and report suspicious activity or potential security threats
• Maintain a strong focus on data privacy and cybersecurity best practices
• Document solutions and create user guides/knowledge base articles
• Responsible for installing desktop applications and software
• Use the Incident Management System to document and manage problems and work requests and their respective resolutions
• Responds to telephone calls, email, instant messages, and create tickets; Assign work orders / incidents to appropriate support teams and follow up until closure
• Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
• Route problems to internal 2nd level IT support staff.
• Highly self-motivated with keen attention to detail

We also want you to have knowledge on:

• Ticket Management
• Customer Satisfaction
• First Call Resolution
• Create SOP and Knowledge Base articles for top call generators.

Required Skills & Qualifications

• Bachelor’s/associate degree in IT, Computer Science, or related field (preferred).
• 2–3 years of experience in IT service desk or technical support role.
• Experience supporting a bank or financial services environment (preferred).
• Basic and Above Average knowledge of:
• Windows OS & Microsoft 365
• Active Directory / Azure AD
• VPN & MFA
• ITIL framework
• Excellent communication, customer service, and problem‑solving skills.
• Ability to work in a fast-paced, highly regulated environment.

Educational requirement:

• Graduate and preferably BCA or any other Technical Field.
• Excellent Communication Skills (Written/Verbal)
• Exceptional customer service orientation
• Excellent communication skills, both written and verbal
• Disciplined, systematic problem-solving skills required.

Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions.

Zensar values your privacy. We’ll use your data in accordance with our privacy statement located at:

Account Manager / Bookkeeper – Touring Artist Financial Management

Company Overview

We are a specialized business management firm dedicated to handling the financial needs of musicians, bands, and touring artists. Our fast-paced environment requires precision, adaptability, and a deep understanding of the entertainment industry. If you have experience managing finances for touring artists and want to work with a growing, collaborative team, we’d love to hear from you.

Position Overview

We’re seeking an experienced Account Manager / Bookkeeper with at least 3 years of experience handling financials for touring artists and musicians. The ideal candidate has worked in business management firms, tour accounting, and understands the complexities of managing finances in a high-volume, fast-moving industry. This is an opportunity to step into a client-facing role, working directly with artists, managers, and teams to ensure financial accuracy, handle tour reconciliations, and provide high-level financial support. Candidates must have strong QuickBooks Desktop experience and be comfortable handling multiple clients. Please note this position is full time in office only without any remote or hybrid option.

Key Responsibilities

• Full-charge bookkeeping for multiple touring and entertainment clients.
• Bank and credit card reconciliations, tour settlements, and cash flow tracking.
• Accounts payable and receivable, invoice processing, and vendor payments.
• Preparing financial reports, including P&L statements, balance sheets, and tour financial summaries.
• Tracking and managing artist commissions, royalties, and tour expenses.
• Communicating directly with clients and their teams to provide financial updates, answer inquiries, and ensure smooth operations.
• Ensuring month-end closes, tax preparation, and compliance deadlines are met.
• Assisting with budgeting, forecasting, and financial planning for touring clients.
• Supporting new client on-boarding and financial system setups.

What We’re Looking For

• Minimum 3 years of experience in account management and bookkeeping for touring artists and musicians.
• Experience in a business management firm, tour accounting firm, or high-volume bookkeeping environment is preferred.
• QuickBooks Desktop expertise is required.
• Strong Excel skills, including experience with reconciliations and financial tracking.
• High attention to detail—you catch errors before they become problems.
• Strong communication skills—comfortable handling client relationships and discussing financial matters.
• Ability to manage multiple clients and deadlines without feeling overwhelmed.
• Familiarity with commission structures, royalties, and entertainment industry financial practices is a major plus.

Why Join Us?

• Work directly with high-profile musicians and entertainment clients.
• Be part of a tight-knit team where your contributions make a real impact.
• Opportunity to grow in a specialized entertainment finance role.
• Fast-paced and engaging work environment—no two days are the same.
• Competitive salary based on experience.

How to Apply

If you meet the experience requirements and are excited about working in touring artist financial management, we’d love to hear from you.

Apply by sending your resume and a short cover letter explaining your experience with touring artists and musicians. Please do not call the office.

KLDiscovery, one of the largest national eDiscovery providers, is currently seeking a Forensic Analyst.

As a Forensic Analyst, you are responsible for managing and conducting investigations related to data collections, forensic data, file, email analysis and data recovery within a wide variety of dynamic environments. You will work with internal and external clients in a consulting and advisory capacity to establish their requirements for the collection, processing and reporting of data. Providing consultancy on data collection and investigations will be a key aspect of the role and as such you will carry out full forensic analysis from collection through to analysis and reporting using tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX. The role will also include providing technical advice to Sales and Business Development Staff. This will involve joint consultancy in the scoping phase of projects.

Remote, work from home opportunity, weekly travel to Dallas (candidates must be based around this area).

Responsibilities

• Bachelor's degree (B.A./B.S.) from a four-year college or university or a technical school certificate in science related areas and 3+ yrs. relevant experience or equivalent combination of education and experience.
• Consult with key stakeholders to gather requirements, scope the project and provide consulting solutions for proper data collection, investigations and reporting. Work with the project team determine and execute established computer forensic protocol, processes and chain of custody as required per investigation/engagement. Compose reports, affidavits, and depositions and participate in court testimony as needed.
• Conduct or assist with forensic acquisition and preservation of electronic data from a wide range of information technology environments and platforms including social media and mobile devices. Participate in on-site and remote imaging and data captures. Coordinate and track all electronic collection activities, maintain chain of custody and project lifecycle documentation to ensure computer forensic protocols are met.
• Provide full Computer Forensic analysis of data using established tools and techniques. Perform analytical analysis focused on datasets such as computer operating system logs, pen trap, hard drives, mobile phones, log-ins and activities connections. Use network theory and data mining concepts to reveal relationships, patterns trends and statistics, link analysis, time line analysis and data visualization techniques. Meet expected timelines for customer output and reports, based upon findings per customer objectives. Follow accepted forensic protocol to capture media images and conduct analysis needed to provide output and reports to meet customer objectives within the expected timelines.
• Provide effective professional communication with customers through all forms of communication including direct contact, voice, e-mail, fax, etc, while demonstrating the ability to effectively communicate in a fluent, comprehensive and professional manner
• Provide a high level of customer service and technical support as needed or required. Assist case managers with customer conference calls and questions, and help answer customer questions about reports and accessing output data that has been provided to them
• Learn the proper methods and techniques used for conducting forensic investigations. Show the ability to learn and understand the advanced skills necessary to conduct larger scale computer forensic investigations
• This role may require the individual to be part of an on-call program which may require 24/7 availability from time to time as needed
• Long hours and shift work are a requirement to meet the deadlines of CF projects
• Additional responsibilities may include documentation and training of learned knowledge to engineers and/or sales teams, or temporary departmental work as needed

Qualifications

• Hands-on experience with laptops, desktops, etc.
• Understanding of Network Architectures
• KLDiscovery Ontrack proprietary Data Recovery Tool knowledge and/or experience. For new (external) candidates, this knowledge and experience will be gained through training after hire. Candidate must achieve at least a basic proficiency level with certain tools.
• Good communication and organizational skills
• Experience with analysis and reporting tools such as EnCase, FTK, XWays, Axiom, Cellebrite or NUIX
• Extensive hands-on experience with laptops, desktops, etc.
• Hands-on experience with forensic investigations of systems
• LAN support, troubleshooting, auditing, security risks
• Administration of Windows based systems and networks
• Administration of non-Windows based systems and networks (Linux/Netware)
• Experience with e-mail based systems
• Civil or Criminal investigations background
• Excellent communication and organizational skills
• Good or excellent Report/Affidavit drafting skills
• Some or substantial testifying experience
• Occasional travel is required, up to 25%

What We Offer

• A friendly and welcoming team-oriented environment
• Opportunities for career advancement and growth
• Business casual dress
• Medical/Dental/Vision benefits as well as company provided Life Insurance, Short Term and Long-Term Disability
• Paid Time Off & 401k retirement savings plan with company match

Our Cultural Values

Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:

• Humble - No one is above another; we all work together to meet our clients' needs and we acknowledge our own weaknesses
• Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
• Smart - We use emotional intelligence when working with one another and with clients

Our culture shapes our actions, our products, and the relationships we forge with our customers.

Who We Are

KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 40+ locations across 19 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.

Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.

CSI Companies is seeking mutiple Field Service Technicians to work with one of our top healthcare clients!

Title: Field Service Technician

Location: Palo Alto, CA

Type: Contract-to-Hire

Duration: 6 - month contract to start

Pay: $35 - $45/hour W2

Shift: Monday - Friday, 8am - 5pm with occassional weekend work

Description:

Brief Overview

The Sr. Field Services Technician is responsible for providing work direction to field technicians responsible for onsite installation, configuration, repair, and maintenance for a variety of end user and network devices at SHC locations across the San Francisco Bay Area. The Sr. Field Services Technician will additionally provide L2/L3 support as required and work with the SHC Service Desk and desktop engineering teams to identify and remediate recurring issues

What you will do

• Monitor technician activity across SHC field locations, optimizing support and providing escalated technical assistance as required.
• Work with desktop and network engineering and network teams to identify, diagnose, and resolve recurring incidents in the field.
• Resolve escalated service delivery issues and interact regularly with IT customers, including communicating issues to the appropriate internal stakeholders, and support communications to the field regarding service delivery issues.
• Perform root cause analysis on recurring issues and communicate results with desktop engineering, network engineering, and service desk teams.
• Provide service and customer support during field visits or dispatches, representing SHC IT in a professional and businesslike manner.
• Oversee all onsite installation, configuration, repair, and maintenance of desktops, laptops, tablets, mobile devices, associated peripherals, and related software.
• Oversee onsite initial basic network troubleshooting, port activation and deactivation at SHC locations.
• Oversee onsite updates, configuration changes, and installations of hardware and software, and diagnose technical problems to determine proper solutions.
• Assist field technicians with diagnosing problems before arrival, determining needed parts and documentation to minimize down time and multiple trips.
• Determine whether OEM parts or assistance is required and coordinate OEM vendor parts or assistance as required.
• Provide technical support and setup during special events at SHC locations such as conferences.
• •Complete accurate and timely updates in Asset Management tracking system.
• •Maintain and track asset data including but not limited to warranty, license, and maintenance information for technology service assets across the SHC environment.
• •Coordinate and manage asset audits and manage exceptions through a remedial action management process.
• •Ensure process compliance by managing the remedial / corrective action management process for any breaches that occur throughout the lifecycle.
• •Ensure equipment is per the defined SHC standards
• •Work closely and build relationships with SHC vendors. Participate in gathering bids for large purchases and assist management in negotiating better pricing.
• •Consult with Project Managers for procurement of IT hardware for projects and manage procurement

Education

• Four year college degree or advanced certifications (e.g. Microsoft Office Specialist (MOS) Expert or Master, Microsoft Certified Solutions Associate: Office 365

Experience Qualifications

• Five (5) years of related work experience; experience in a healthcare IT environment preferable.

Required Knowledge, Skills and Abilities

• Experience troubleshooting, repairing and supporting the following (or similar):
• Windows 7, Windows 8, and Mac operating systems, as well as common applications (e.g., MS Office, Outlook, VPN);
• HP, Dell, Tangent, and Apple desktop/laptop hardware systems; OEM certification or at least 3 years of documented service required on at least 2 hardware systems required;
• Apple (iPad) and other common tablet computing devices;
• Printers, monitors, external hard-drives, network interface cards, etc.;
• Cisco routers (e.g., 36XX, 76XX, ASR 1XXX);
• Cisco switches (e.g., Catalyst, Nexus);
• Cisco wireless access points (e.g., Aironet);
• Associated networking devices (e.g., LAN Controllers, WAN Optimizers)
• MCSA Windows 7, MCSA Windows 8, and CompTIA A+ required
• One or more of the following certifications preferred : CCIE, CCNA, CCNP, CCDE, CCDP, CCSP, CCVP
• Excellent customer service orientation and verbal communication skills; ability to work in the field with accuracy and minimal direction.

Licenses and Certifications

• DL - Driver’s License – Any US State .

Starfish Computer Corporation’s Managed Services Engineer (Level 3) is responsible for the on-going and continuous operation of our clients’ Information technology environments.Highly trained and certified, the Engineer, Level 3, is an expert in infrastructure technologies including networking (switching, routing, command lines, dynamic / static routes), security, servers and domains, virtualization, data storage and recovery.

The Engineer, Level 3, is assigned as the primary person to oversee and own all technical aspects of the assigned clients’ environments and projects. They work in concert with Starfish Computer Corporation’s internal Help Desk and technical resources (with dedicated Level 1 and Level 2 support), the client’s own on-site support technicians (if any), and other Starfish team members to deliver managed services offerings and project executions to our clients that are “best in class”.

Job Functions & Responsibilities:

• Install, configure, monitor, and maintain network equipment, including routers, switches, and firewalls, across multi-vendor environments (Cisco IOS and HPE Aruba).
• Design, implement, and manage IP addressing schemes, including subnetting and supernetting, to optimize network performance and security.
• Configure and manage VLANs to segment network traffic, enhance security, and improve network efficiency.
• Routing & Switching: Implement and troubleshoot both static and dynamic routing protocols (e.g., OSPF, BGP, EIGRP) to ensure efficient data flow and high availability.
• Troubleshooting & Resolution: Monitor network performance, identify issues, and troubleshoot complex network problems using various tools and techniques (e.g., packet captures, CLI tools).
• Manage, support, install and upgrade Microsoft servers in physical and virtual environments.
• Optimize the client’s service offering including Microsoft platforms, IP networking, telephony platforms, storage and data protection and recovery, mobile devices, servers, laptops, desktops, virtualization.
• Coordinate efforts on behalf of assigned clients between themselves, client support teams and Starfish internal resources.
• Act as the lead technical resource for assigned managed services clients.
• Ensure that the client environment is comprehensively documented and keep Starfish internal management systems up-to-date.
• Create preventative maintenance plans with detailed instructions that Level 1 and Level 2 engineers can reliably execute – either remotely or at client site.
• Work directly with Level 1 and Level 2 engineers to identify and resolve potential or on-going problems.
• Recommend capacity and performance plans for assigned client environments.
• Evaluate and schedule appropriate response to scheduled or unscheduled outage notifications.
• Coordinate and manage upgrades or changes in the client’s environment.
• Determine root cause analysis of service outages and complete or coordinate resolutions.
• Documents, tracks, and monitors all incoming service requests to completion
• Assists in the preparation of client and prospect proposals and project plans including timeframes, budget estimates (time) and project milestones
• Be the lead technical resource for the assigned clients’ projects while maintaining a balance between the roles of project manager and technical advisor
• Ensures personally that all support tickets classified as P2 or P1 have been resolved
• Completes and closes out service orders within service ticket application

General Requirements & Information:

• Working locations include a mix of the office (in-office work is required during on-boarding period), remote and client locations.
• Full-time position
• Competitive salary and benefits package
• Ability to travel locally to various client locations
• Participate in an on-call support rotation (current rotation is once every eight (8) weeks)

Technical Requirements, Skills & Experience:

• Two years of on-site client experience or MSP experience
• 5-7 years of experience in IT support, customer service, help desk, or call center operations working in a multi-customer environment
• In-depth knowledge of Cisco IOS and/or Aruba AOS/Aruba CX operating systems.
• Strong understanding of networking principles and protocols (TCP/IP, DNS, DHCP).
• Expertise in IP subnetting, supernetting, and VLAN configurations.
• Proficiency in configuring static routes and dynamic routing protocols.
• Active Directory, 0365, VMware and/or Hyper-V skills and integration experience
• Experience supporting MS Windows Server, MS Exchange and MS SQL
• Experience with Watchguard (preferred) or related firewalls
• Demonstrable experience with vendor management
• Working knowledge of infrastructure monitoring tools
• Creates and maintains network and system documentation
• Strong technical troubleshooting and communications skills
• Excellent client relationship management skills
• Cisco CNA or Cisco CCIE preferred, but not required.
• CompTIA A+, Network+, and Security+ preferred, but not required.
• MCITP, MCSE certification a plus
• 4-year degree or equivalent work experience

Account Manager – Client Practice (Strategic IT Staffing & Consulting)

Locations (required): Philadelphia, PA | McLean, VA | Morristown NJ

About the Role

We're expanding our Client delivery and sales organization after 10 years of partnership and are looking for a high-performing Account Manager to help us elevate this relationship from transactional to strategic.

This isn't a "drop-off-bagels” role. We're looking for a true hunter who thrives on opening doors, driving discovery conversations, and identifying opportunities before the requisition ever hits the VMS.

Our Client portfolio is long-standing and proven, with hundreds of active managers who have bought from us in the past. The opportunity now is to go beyond order fulfillment and lead with sales, building relationships where business problems start, not where staffing transactions end.

What You'll Do

• Own and expand a defined Client portfolio, with a focus on proactive outreach and relationship development
• Hunt for new opportunities by leveraging existing buyer lists, historical req data, and LinkedIn to identify where future demand will emerge
• Drive consultative conversations that uncover project needs, pain points, and workforce gaps across Client's business units
• Collaborate closely with delivery and recruiting teams to ensure client satisfaction and timely fulfillment
• Track and analyze activity, opportunities, and performance metrics to drive continuous improvement
• Build long-term credibility with hiring managers, procurement teams, and delivery leaders, progressing from transactional engagements to strategic partnerships

Who You Are

• A hunter by nature, comfortable navigating a large enterprise client with both structure and white space
• Curious and commercially minded, eager to ask "why” and "what's next,” not just "what's open”
• Experienced in IT staffing or professional services sales (ERP, Cloud, AppDev, Cyber, or Digital Transformation)
• Confident leading client discussions from problem discovery through to talent delivery
• Organized, data-driven, and capable of managing multiple requisitions and relationships simultaneously
• A natural communicator who can engage both line managers and senior leaders with professionalism and insight

Focus Areas

You'll support Client projects in domains such as:

• Business Operations: Contracts, Law Clerks, AML/KYC Analysts
• Technology Enablement: ERP (SAP, Oracle, Workday), Cloud, AppDev, Cybersecurity, and Digital Transformation

(This role does not focus on infrastructure or desktop support work.)

What We Offer

• Competitive base salary plus a strong commission structure
• Draw option available for high-potential candidates
• Access to an established, growing Client program with significant white-space opportunity
• Collaborative team culture with direct executive mentorship and autonomy to run your territory
• Clear career path toward Senior AM or Client Partner roles

Ideal Background

• 3–7 years in IT staffing, consulting sales, or client management
• Prior experience supporting or selling into Client, Client, or similar system integrators is a plus

Demonstrated track record of new business development and relationship growth

Company: Lutz Tech

Level: Experienced (1-2 years of professional experience)

Type: Full-Time

Location: Omaha, NE or Lincoln, NE

ABOUT LUTZ

Lutz is a business solutions firm, partnering with customers to provide expert advisory and compliance services in Accounting, Financial, Tech, M&A, and Talent. We don’t just offer services; we deliver peace of mind by aligning our work with what matters most to our clients and team members, embodying our promise to Mind What Matters.

At Lutz, our people are our greatest asset. That’s why we’ve built a supportive, inspiring work environment centered around our core values: INTEGRITY, HUMANITY, BRAINPOWER, and CONFIDENCE. We foster an atmosphere where professional development is encouraged, your ideas are valued, and work-life balance is more than just a buzzword.

TECH | DATA ANALYTICS

Lutz’s Data Analytics team bridges the gap between data and decision-making. We partner with clients across industries to simplify complex information and uncover the insights that matter most. Whether we’re helping clients streamline operations or track KPIs in real time, we deliver solutions that make an impact. It’s a fast-moving, tech-forward team where curiosity, critical thinking, and communication skills come together to turn data into decisions.

We like it here, and we think you will, too.

MAKE AN IMPACT

As a Power BI Front End Developer, you will:

• Develop, maintain, and enhance interactive Power BI reports.
• Fine-tune Power BI solutions for optimal performance, scalability and security.
• Work closely with business analysts, data engineers, and end-users to gather requirements, understand KPIs, and ensure that BI solutions meet or exceed business needs.
• Conduct thorough testing to ensure data accuracy, report integrity, and reliability of BI solutions.
• Stay updated on the latest Power BI features, industry best practices, and emerging BI trends to continuously improve existing solutions and propose innovative enhancements.
• Work across multiple clients and industries to develop engaging Power BI Reports that provide insight in a visually appealing way.

QUALIFICATIONS

• Bachelor’s degree in data analytics, business intelligence, MIS, or a related field
• Minimum 1-2 years of experience in data analytics developing interactive dashboards and reports.
• Proficient in Power BI (Desktop, Service, Report Builder) with advanced DAX or Power Query (M) for complex calculations
• Strong understanding of data visualization best practices
• Ability to collaborate with business analysts, data engineers and business users to refine and deliver front-end solutions
• Experience working on data models provided by data engineering teams
• Working knowledge of performance optimization for Power BI reports
• Experience implementing drill-throughs, bookmarks, tooltips and report-level interactivity
• Demonstrated ability to translate business requirements into clear technical specifications
• Strong critical thinking and problem-solving skills for applying technical solutions to business needs
• Excellent written and verbal communication skills, including presenting technical concepts to non-technical stakeholders
• Knowledge of Microsoft Fabric, version control (Git Integration) and Power BI/Fabric certifications can enhance your application

BENEFITS

• Investments & Incentives

Competitive Base Salary | Matching 401k Program | Profit-Sharing |New Client Referral Incentives | Professional Certification Exam Incentives

• Lifestyle Balance

Paid Holidays | Paid Time Off (PTO) | Flexible Schedule |Employee Appreciation Events | Social Events | Family Outings

• Professional Development

Formal Mentor Program | Continuing Education | Leadership Development Program | Professional Memberships | Semi-annual Performance Evaluations | Advancement Opportunities | Certification/Professional License Support

• Health & Wellness

Comprehensive Medical, Vision, & Dental Insurance | Healthcare and Dependent Care Flex Spending Accounts | Health Savings Account | Short-term and Long-term Disability Insurance | Life Insurance | Company Wellness Events | Employee Assistance Program

• Office Perks

“Dress for Your Day” Attire | Firm-sponsored Meals | Breakfast on Fridays | Bottomless Soda and Snacks

Job Title: Deployment Specialist – Endpoint / Thin Client

Location: Dallas, TX (100% onsite)

Duration: 3-month contract to start, strong likelihood of extension

Schedule: Monday–Friday, standard business hours

Overview

We are seeking a hands-on Deployment Specialist to support a large-scale endpoint rollout in a healthcare environment. This role focuses on preparing, provisioning, validating, and deploying devices using IGEL UD Pocket and thin client technologies. This is a highly hands-on, process-driven position ideal for candidates with experience in device imaging, endpoint provisioning, or hardware deployments.

Responsibilities

• Initialize and validate endpoint devices using deployment tools and structured procedures
• Connect devices to network and confirm successful provisioning and configuration
• Troubleshoot basic hardware, connectivity, and configuration issues
• Prepare, organize, label, and package devices for distribution
• Track deployment progress and maintain accurate documentation
• Support ongoing endpoint deployment and lifecycle activities onsite

Required Experience

• Experience with device deployment, desktop support, or endpoint provisioning
• Hands-on experience with Windows endpoints and hardware configuration
• Basic networking knowledge (DHCP, connectivity validation, network access)
• Experience working with ticketing systems or deployment tracking tools
• Ability to work onsite and follow structured deployment processes

Preferred Experience

• IGEL OS, IGEL UD Pocket, or thin client experience
• SCCM, MDT, Intune, Autopilot, or similar deployment tools
• Large-scale hardware rollout or refresh projects
• Healthcare or enterprise environment experience