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Doctor of Medicine | Emergency Medicine

Location: St. Cloud, FL

Employer: Rhino Medical

Pay: Competitive weekly pay (inquire for details)

Contract Duration: 3 Weeks

Start Date: ASAP

LocumJobsOnline is working with Rhino Medical to find a qualified Emergency Medicine MD in St. Cloud, Florida, 34771!

St. Cloud, FL Emergency Medicine Physician Locum Tenens

Rhino Medical is leading the charge seeking the best Emergency Medicine Physician for ongoing locums coverage in St. Cloud, FL.

If you're a skilled Emergency Medicine Physician looking for a rewarding opportunity, we want to hear from you!

This is a high-demand, long-term locum tenens position offering exceptional compensation and comprehensive support. If you’re available, don’t wait—quick apply today!

• Contract Type: Emergency Medicine Locum Tenens
• Start Date: ASAP
• Compensation: Competitive Weekly Pay
• Support Provided: AAA Malpractice Coverage, Dedicated Credentialing Assistance, Travel & Lodging

• License: Active & Unrestricted FL State License & DEA
• Board Certification: Board Certified/Eligible in Emergency Medicine (ABEM/AOBEM)
• Additional Certifications (if applicable): ACLS, ATLS, PALS

Advance your locum tenens career in an environment where your skills are valued, your schedule is flexible, and your contributions make a real impact. Enjoy the autonomy and financial rewards that come with locum tenens opportunities.

Why Choose Rhino Medical for Your Locum Tenens Career?

At Rhino Medical, we do more than just match you with your next job – we ensure your career journey is as smooth and rewarding as possible. With a dedicated team by your side, you’ll have access to personalized support at every step, from credentialing to travel arrangements. No more endless paperwork, just focus on doing what you do best – delivering excellent patient care.

Here’s why healthcare professionals like you choose Rhino Medical:

• Streamlined Process: Our team of in-house specialists handles all the logistics, from credentialing to travel, so you can spend more time focusing on your practice.
• Exclusive Benefits: Enjoy competitive weekly pay, comprehensive malpractice coverage, and a seamless onboarding experience.
• White-Glove Service: Our concierge team is with you every step of the way, offering tailored support for each assignment.
• Flexible Schedules: Take control of your work-life balance with opportunities that offer flexibility to fit your needs.

Explore your next opportunity today and experience the Rhino Medical difference. Ready to get started? Apply now, and let’s make your next locum tenens job the best one yet!

Click below to quick apply and connect with us today!

About Rhino Medical

At Rhino Medical Services, we don’t just staff locums—we fuel a mission to solve America’s healthcare shortage, one provider at a time. We exist for physicians who want more than just another assignment—who want to be heard, supported, and partnered with by a team that listens first and acts fast. Built on the mindset of aut inveniam viam aut faciam—“I will either find a way or make one”—we approach every opportunity with grit, intention, and heart. Our Tusk Experience is distinctive by design: white-glove service, transparent communication, and a commitment to serving with a sincere heart. You won’t find fluff here—just truth, loyalty, and a relentless drive to be the most referable name in locum tenens. Burn the ships. Join the mission. Choose Rhino.

1688799EXPPLAT

A MISSION WORTHY OF A CAREER!

If you’re looking for “just a job,” then stop reading right now. But, if you’re looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent. 

USBP is hiring immediately to fill full-time,entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America. 

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102) will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates’ first-choice preferences. RELOCATION MAY BE REQUIRED. 

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level. 

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa

• Buffalo Sector Stations - Wellesley Island

• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde

• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta

• El Centro Sector Stations - El Centro, Indio, Calexico

• Grand Forks Sector Stations - Pembina

• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass

• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren

• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata

• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen

• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente

• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville

• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford

• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox

• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation’s economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession. 

Typical assignments include: 

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following: 

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records; OR 

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR 

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

You qualify for the GL-7 grade level if you possess one of the following: 

Experience: One year of specialized work experience that shows you have the skills necessary to: 

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR 

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application. 

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position. 

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years. 

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military)

Crusoe's mission is to accelerate the abundance of energy and intelligence. We’re crafting the engine that powers a world where people can create ambitiously with AI — without sacrificing scale, speed, or sustainability.

Be a part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About This Role:

Crusoe Cloud is revolutionizing high-performance computing by offering sustainable, low-cost GPU compute power. As a Senior Cloud Support Engineer, you'll play a crucial role in empowering our customers to leverage this technology for groundbreaking advancements in fields like AI/ML, physics simulations, and computational biology. You will be the primary point of contact for technical support, ensuring our customers can seamlessly utilize Crusoe Cloud to achieve their goals. This role directly impacts Crusoe's mission by enabling our customers to accelerate their research and development, contributing to a more sustainable future. You will be involved in exciting projects, working with cutting-edge technologies and collaborating with a talented team to solve complex challenges. The ideal candidate is a highly motivated and experienced technical professional with a passion for customer success, a deep understanding of cloud technologies, and a commitment to Crusoe's values. This is a full-time position.

What You’ll Be Working On:

• Customer Support: Provide exceptional technical support to customers via Zendesk, meeting SLAs and maintaining high CSAT (95%+).
• On-Call Rotation: Participate in a 24/7 on-call rotation to ensure timely resolution of critical issues.
• Troubleshooting: Diagnose and resolve issues related to VMs, hardware failures, and scaling tests using CLI and internal tools.
• Alert Triage and Maintenance: Manage alert triage, prepare for maintenance windows, and conduct node delivery testing.
• Collaboration: Work closely with SRE, Networking, and Storage teams from initial triage to root cause analysis (RCA) delivery.
• Global Teamwork: Adhere to global team collaboration and handoff processes for ticketing and on-call procedures.
• Knowledge Sharing: Develop onboarding/training materials, knowledge base documentation, and standard operating procedures (SOPs).

What You’ll Bring to the Team:

• Education/Experience: Bachelor's degree in IT, Computer Science, Engineering, or a related field, or 4+ years of equivalent technical experience.
• Linux Proficiency: Strong command-line interface (CLI) skills in Linux environments.
• Version Control: Proficiency with Git for code management and collaboration.
• Customer Support Experience: 5+ years of experience in a customer support role, ideally within cloud, storage, or networking environments.
• Cloud Technologies: Experience with container orchestration (e.g., Kubernetes), workload management (e.g., Slurm, Terraform), and monitoring tools (e.g., Grafana).
• Public Cloud Knowledge: Familiarity with other public cloud platforms (e.g., AWS, Azure, GCP).
• Communication Skills: Excellent communication and customer service skills, including the ability to prioritize competing escalations.
• HPC Knowledge: Understanding of HPC technologies such as Infiniband, RDMA, RoCE, and Software Defined Networking (SDN).

Bonus Points:

• Certifications: CKA, CKAD, CKS, KCNA, AWS Machine Learning - Specialty, Data Analytics - Specialty, Solutions Architect - Professional, Developer - Associate, NVIDIA AI Infrastructure and Operations, Generative AI and LLMs, Generative AI Multi-modal, Infiniband, Linux Foundation IT Associate, System Administrator.
• Cloud Expertise: Deep understanding of specific cloud platforms and services.
• Automation Skills: Experience with automation tools and scripting languages.
• Problem-Solving Abilities: Demonstrated ability to analyze complex technical issues and develop effective solutions.
• Collaboration and Mentorship: Proven ability to mentor, train, and onboard colleagues.
• Passion for Sustainability: A strong interest in contributing to a more sustainable future through technology.

Benefits:

• Industry competitive pay
• Restricted Stock Units in a fast growing, well-funded technology company
• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents
• Employer contributions to HSA accounts
• Paid Parental Leave
• Paid life insurance, short-term and long-term disability
• Teladoc
• 401(k) with a 100% match up to 4% of salary
• Generous paid time off and holiday schedule
• Cell phone reimbursement
• Tuition reimbursement
• Subscription to the Calm app
• MetLife Legal
• Company paid commuter benefit; $300 per pay period

Compensation:

Compensation will be paid between $125,000 and $151,000 + Bonus. Restricted Stock Units are included in all offers. Salary will be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

Pyramid Systems is seeking an Cloud Logging Engineer (Splunk & AWS) who is responsible for ensuring the availability, performance, and security.

• Advise on cost efficiency for future usage and cost optimization for current infrastructure.
• Automate the management and enforcement of policies.
• Create and maintain documentation related to architecture and operational processes for CLS (Centralized Logging Solution).
• Develop a set of best practices and architecture patterns.
• Help maintain regulatory compliance of the CLS (Centralized Logging Solution) infrastructure.
• Help monitor and maintain CLS performance, availability, and capacity.
• Help maintain application container images.
• Offer solutions for ingestion of logs to Splunk via cloud native solutions.
• Maintain all infrastructure as code.
• Provide operations monitoring of CLS platform to enable proactive issue identification, response, and resolution.
• Recommend and execute improvements to the existing CLS architecture and design with growth and scalability in mind to optimize performance, stability, reliability, and agility.
• Responsible for reporting on current infrastructure status, and planning for future usage.
• Responsible for Beats agent deployments and container infrastructure analysis, optimization, and capacity planning.
• Maintain CI/CD pipelines for configuration deployments to applications.
• Support large-scale deployments with data feeds from multiple on premise and cloud data centers.
• Upgrade, install, configure monitoring solution for AWS for Windows and Linux servers.
• Utilize automation tool such as Terraform, Ansible, AWS Cloud Formation, Azure Resource Manager, or similar.
• Participate in a rotating on call schedule and weekly off hours maintenance.

• Splunk certification required***
• Candidate background eligibility requirements are United States citizen or be a Permanent Resident and have lived in the United States for at least 3 years, clean criminal background and able to obtain a Public Trust (High-Risk) Position.

• Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline OR AWS/Azure Certification (AWS Professional / Specialty Cert. OR Azure Expert / Advanced Cert.) OR 4 years of relevant experience in one of the VAECOT suite of tools (Science Logic, Dynatrace, Turbot, AppDynamics)

• Minimum of three (3) years of experience in leading technical teams to achieve objectives and outcomes.

• Minimum of six (6) years setting up, configuring, and using AWS cloud operational tools to ensure service level agreements and performance targets are met, and continued compliance with policies, standards and guidelines.

• Minimum of three (3) years specific to monitoring Centralized Logging Solution (CLS)/Splunk

• Subject matter expertise with ALL VAEC Cloud Service Providers which currently includes Microsoft Azure and Amazon Web Services (AWS).

• Experience with programming with Splunk language (SPL) or equivalent (e.g., Python, Powershell, AWS or Azure CLI).

• One or more of these Splunk certifications: Splunk Core Certified Power User, Splunk Core Certified Advanced Power User, Splunk Enterprise Certified Admin, Splunk Enterprise Certified Architect, Splunk Enterprise Security Certified Admin, Splunk IT Service Intelligence Certified Admin.

• Knowledge of enterprise logging, with a focus on security event logging.

• Solid understanding of cloud concepts, either using Azure or AWS semantics.

• Experience in one or more of the VAECOT suite of tools, shown below:

VAEC Operational Tools (VAECOT)

Some experience in one or more of the following tools:

Third party tools

* Application Performance Monitoring: Dynatrace, AppDynamics

* Cloud Security: Nessus, NetSkope, Enterprise Security External Change Council, Identity and Assessment Management, Continuous Monitoring as a Service, McAfee, eMASS, Centrify

* Cloud Governance: Turbot

* DevOps/Configuration Management/Help Desk: Ansible, Service Desk, ScienceLogic, ServiceNow, SPLUNK, Jira ServiceDesk, Cloudockit, GitHub

* Containerization: Red Hat OpenShift

* Migration: CloudKey, Version One

* Reporting: Apptio

Cloud Service Provider (CSP) Operational Tools Tools/Services

* AWS Security: System Manager (Explorer and OpsCenter), CloudWatch, Config, CloudTrail, Elasticsearch (Kinesis DataStreams), GuardDuty, Inspector, Key Management Service (KMS), Security Hub, Directory Service, Identity and Access Management, Resource Access Manager, Cognito, Secrets Manager, Certificate Manager, Artifact

* Aws Monitoring and Logging: QuickSight, Eventbridge (AWS Kinesis DataStreams), Simple Notification Service (SMS), Elasticsearch (AWS Kinesis DataStreams), CloudTrail, CloudWatch

* Aws Networking: Virtual Private Cloud (VPC), Route S3, API Gateway, Direct Connect, AppStream 2.0, Transit Gateway, Elastic Loadbalancer, Firewall Manager, WAF & Shield

* AWS Storage: Cloud Tiering Services to S3 from On-Prem, Simple Storage Services (S3), S3 Glacier, Storage Gateway, Elastic File System (EFS), Backup

* Azure Security: Monitor (Log Analytics and ASC), Event Hubs, Security Center (ASC), Information Protection (AIP) , Key Vault, PowerBI, Network Watcher (Performance Monitor), Monitor (Log Analytics and ASC)

* Azure Monitoring and Logging: Information Protection (AIP), Advance Threat Protection, Security Center (ASC), Information Protection (AIP), Key Vault, Active Directory, Role Based Access Control (RBAC), Resource Manager (ARM), Resource Graph (ARG), Active Directory B2C, Key Vault, App Service, Service Trust Portal

* Azure Networking: Virtual Network, Traffic Manager, DNS, Application Gateway, Express Route, Web Apps, FrontDoor, VPN Gateway, Loadbalancer, Firewall

* Azure Storage: NetApp File Service, Storage (Blobs, Disks, Files, Queues, Tables), Storage Archive Access Tier, StorSimple, Files, Backup

Senior Dynatrace Engineer responsible for designing, implementing, and maintaining enterprise monitoring solutions. The role focuses on ensuring end-to-end observability across applications, infrastructure, and cloud environments using Dynatrace. The engineer will also provide expertise in performance monitoring, troubleshooting, and proactive incident management.

Key Responsibilities

Monitoring & Observability

· Configure, maintain, and optimize monitoring solutions using Dynatrace.

· Provide end-to-end visibility across infrastructure, applications, and services.

· Develop dashboards, alerts, and health checks to monitor system performance.

· Define monitoring thresholds to reduce false alerts and improve reliability.

Infrastructure Monitoring

· Monitor Windows and Linux servers, virtual environments (VMware), and cloud platforms (AWS, Azure, GCP).

· Monitor databases, middleware, and network infrastructure components.

· Identify system trends and capacity requirements with infrastructure teams.

· Proactively detect and resolve system performance issues.

Application Performance Monitoring

· Monitor application performance and transaction flows using Dynatrace APM.

· Implement synthetic monitoring and real user monitoring.

· Collaborate with development teams to ensure comprehensive monitoring coverage.

· Troubleshoot performance issues across applications and systems.

Incident Management

· Support incident response activities related to performance and availability issues.

· Provide monitoring insights during root cause analysis.

· Identify monitoring gaps and improve monitoring coverage.

Continuous Improvement

· Improve monitoring standards, documentation, and best practices.

· Recommend enhancements to monitoring configurations and alerting strategies.

· Integrate monitoring tools with ITSM platforms such as Jira or ServiceNow.

Required Qualifications

Education

· Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

Experience

· Minimum 5+ years of experience in systems engineering, infrastructure support, or monitoring roles.

· 5+ years hands-on experience with Dynatrace or similar APM tools.

· Experience migrating Dynatrace Managed to Dynatrace SaaS environments.

Technical Skills

· Strong knowledge of Windows/Linux servers and VMware environments.

· Experience with cloud platforms (AWS, Azure, GCP).

· Understanding of networking concepts such as DNS, TCP/IP, and load balancing.

· Experience with automation or scripting (PowerShell, Bash).

· Knowledge of monitoring baselines, KPIs, and SLAs.

· Familiarity with enterprise log analysis frameworks and tools like Jira or ServiceNow.

· Experience monitoring containerized environments such as Kubernetes (preferred).

Preferred

· Exposure to AWS Solution Architect Professional Certification.

Soft Skills

· Strong troubleshooting and analytical skills.

· Excellent written and verbal communication.

· Ability to collaborate across technical and business teams.

· Detail-oriented with a proactive approach to system monitoring and reliability.

Position Summary

Our client is building a modern, cloud-native platform that powers connected, data-driven manufacturing operations. Their technology sits at the center of increasingly automated factories, integrating equipment, software systems, and real-time production data into a scalable SaaS platform used by global manufacturers.

To support rapid growth and platform scale, they are seeking a Senior Cloud Operations Engineer to own the reliability, performance, and operational excellence of their cloud infrastructure. This is a highly impactful role responsible for ensuring the platform remains highly available, secure, and scalable as adoption continues to grow.

This position is ideal for engineers who thrive in modern cloud environments, enjoy solving complex reliability challenges, and prefer automating everything possible. The right person will combine deep technical expertise with strong operational discipline, helping build a world-class cloud platform supporting real industrial environments.

Key Responsibilities

Cloud Operations & Reliability

• Maintain and optimize production, staging, and development environments running in Kubernetes on AWS

• Implement and manage monitoring, logging, alerting, and observability frameworks

• Lead incident response efforts and drive post-incident reviews focused on continuous improvement

• Own backup, disaster recovery, and business continuity processes

• Perform system capacity planning and performance tuning

Automation & Infrastructure Management

• Build and maintain Infrastructure-as-Code using tools such as Terraform or Pulumi

• Automate provisioning, configuration management, and environment lifecycle processes

• Identify and eliminate operational inefficiencies through automation

• Manage secrets, environment configuration, and version control across infrastructure environments

Security & Compliance

• Implement and maintain least-privilege access models and cloud security guardrails

• Support vulnerability management, patching workflows, and dependency maintenance

• Assist with compliance readiness efforts including SOC 2, ISO 27001, or similar frameworks

• Ensure proper logging, retention, and audit practices across cloud environments

FinOps / Cost Optimization

• Monitor and optimize cloud spend across services and environments

• Implement tagging standards, budget alerts, and cost visibility frameworks

• Recommend architectural improvements to balance performance and cost efficiency

Collaboration & Leadership

• Partner closely with engineering teams to improve reliability, deployment pipelines, and system architecture

• Mentor engineers on operational best practices and cloud platform management

• Develop runbooks, documentation, and operational standards

• Champion reliability engineering principles, operational maturity, and risk reduction practices

Technical Environment

Candidates should be comfortable working in modern cloud-native environments and familiar with:

• Kubernetes clusters, autoscaling, Helm charts, and service mesh concepts

• AWS cloud services including compute, networking, storage, and cost management

• Infrastructure-as-Code frameworks such as Terraform

• Observability platforms such as Datadog, CloudWatch, Prometheus, or New Relic

• CI/CD tools such as GitHub Actions, Bitbucket Pipelines, or Bamboo

• Linux systems administration and troubleshooting

• SRE practices including SLIs, SLOs, MTTR, RTO/RPO, and incident management

Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.

This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.

This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.

Duties and Responsibilities:

Infrastructure & Cloud Administration

• Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
• Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
• Monitor system performance and implement improvements to maintain reliable infrastructure operations.

Systems Integration & Automation

• Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
• Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.

Network Infrastructure

• Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
• Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.

Security & Operational Reliability

• Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
• Monitor systems and infrastructure services to ensure operational reliability and stability.
• Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.

Technical Leadership & Collaboration

• Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
• Maintain documentation for system configurations, integrations, and operational procedures.
• Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.

Required Skills/Abilities:

• Experience administering Microsoft 365 and Azure Active Directory / Entra ID
• Experience managing or supporting AWS or Azure cloud environments
• Experience managing or supporting Windows and Linux servers
• Experience managing or supporting SQL Databases
• Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
• Experience developing scripts using PowerShell or Python
• Familiarity with API integrations
• Familiarity with IT service management or ITIL practices
• Strong troubleshooting and analytical problem-solving skills
• Ability to communicate effectively with both technical teams and internal stakeholders

Benefits:

• Hybrid remote option
• Medical insurance (full-time employees)
• Dental and Vision insurance (full-time employees)
• 401k
• Paid time off
• Life insurance
• Paid company observed Holidays
• Employee events and activities
• Advancement opportunities

About Keyfactor

Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital trust at scale - and then maintain it. With decades of cybersecurity experience, Keyfactor is trusted by more than 1,500 companiesacross the globe. We are proud to continually earn recognition as a Best Place to Work, and we achieve that through our amazing people who cultivate our culture as we grow. We hope you will trust your future with Keyfactor!

Job Title: Support Engineer, Tier 3

Location: United States; Remote, MST or PST

Experience: Senior Level

Job Function: Support

Employment Type: Full-Time

Industry: Computer and Network Security

Job Summary

The Support Engineer, Tier 3, functions as a senior individual contributor responsible for resolving the most complex and high-impact technical issues. This role provides technical leadership across the support organization, partners closely with Product and Engineering teams, and drives systemic improvements that enhance product stability, support effectiveness, and customer outcomes.

Applicants must hold US citizenship or US permanent resident status.

Job Responsibilities

Advanced Technical Resolution

• 
  
• Independently resolves critical, complex, and high-severity customer issues, including those with broad operational or customer impact.
  
• Serves as an escalation point for advanced technical issues, applying deep diagnostic expertise across multiple technical domains.
  
• Proactively identifies and addresses issues prior to customer or executive escalation.
  
• Reproduces customer issues in lab or test environments to validate root cause and confirm resolution.
  
• Builds and maintains lab environments used for advanced troubleshooting, validation, and technical enablement.
  

Subject Matter Expertise

• 
  
• Acts as a senior subject matter expert for assigned Keyfactor products, including Command and/or EJBCA.
  
• Provides expert-level guidance on PKI, cryptographic concepts, compliance considerations, and secure deployment practices.
  
• Applies broad domain knowledge to diagnose complex, non-routine issues across infrastructure, application, and security layers.
  
• Contributes technical insight related to emerging risks, architectural considerations, and support readiness.
  

Knowledge Sharing & Enablement

• 
  
• Mentors and provides technical guidance to support engineers across all tiers.
  
• Identifies knowledge gaps through case analysis and operational data and contributes to targeted training and documentation.
  
• Develops and maintains technical documentation, ensuring accuracy, clarity, and alignment with internal standards and industry best practices.
  
• Promotes consistent knowledge sharing to improve overall team capability and reduce recurring issues.
  

Systemic Improvement & Cross-Functional Collaboration

• 
  
• Identifies recurring issues and systemic deficiencies and leads efforts to implement long-term corrective actions.
  
• Partners with Product, Engineering, and Support leadership to address root causes and improve product and support processes.
  
• Provides technical input that informs product quality, platform stability, and support scalability.
  
• Represents customer impact and operational risk during cross-functional discussions and incident reviews.
  

Customer & Incident Management

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• Manages high-profile customer escalations and outages with professionalism, technical rigor, and clear communication.
  
• Communicates complex technical findings and recommendations to both technical and non-technical stakeholders.
  
• Maintains accountability for case progression, resolution quality, and documentation accuracy.
  

Minimum Qualifications, Education, and Skills

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• 3+ or more years of advanced technical support experience or demonstrated equivalent expertise in PKI or related security technologies.
  
• Demonstrated depth of expertise in one or more technical domains required to support Keyfactor products.
  
• Advanced knowledge of Windows Server and/or Linux, including IIS, ADFS, WAP, and Active Directory.
  
• Strong expertise in PKI, ADCS, certificate lifecycle management, and cryptographic principles.
  
• Proficient in SQL database analysis, including complex queries and table structure evaluation.
  
• Strong understanding of networking concepts, including firewalls, load balancers, and proxy configurations.
  
• Experience with cloud platforms such as AWS and/or Azure.
  
• Expertise in containerization and orchestration technologies (Docker, Kubernetes).
  
• Demonstrates strong verbal and written communication skills with the ability to convey complex technical information clearly and professionally.
  
• Maintains a high standard of customer focus and operational accountability.
  
• Capable of identifying root causes of complex issues and articulating clear, actionable resolutions.
  

Compensation

Salary will be commensurate with experience.

Culture, Career Opportunities and Benefits

We build teams that continually strive to get better than the day before. You will be challenged daily and given opportunities to grow personally and professionally. We balance autonomy and structure to create an entrepreneurial environment to spur creativity and new ideas.

Here are just some of the initiatives that make our culture special:

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• Second Fridays (a company-wide day off on the second Friday of every month minus November and December of 2025 due to the Holiday schedule). Please note that this benefit is subject to change.
  
• Comprehensive benefit coverage globally.
  
• Generous paid parental leave globally.
  
• Competitive time off globally.
  
• Dedicated employee-focused ambassadors via Key Contributors & Culture Committees.
  
• DIVERSE Commitment, a call to action for a more inclusive and diverse future in business, society, and technology.
  
• The Keyfactor Alliance Program to support DEIB efforts.
  
• Wellbeing resources, wellness allowance, mindfulness app free membership, Wellness Wednesdays.
  
• Global Volunteer Day, company non-profit matching, and 3 volunteer days off.
  
• Monthly Talent development and Cross Functional meetings to support professional development.
  
• Regular All Hands meetings - followed by group gatherings.
  

Our Core Values

Our core values are extremely important to how we run our business and what we look for in every team member:

Trust is paramount.

We deliver security software and solutions where trust and openness are of the highest importance for our customers. We are honest and a trusted partner in every aspect of business.

Customers are core.

We strategize, operate, and execute through a customer-centric view. We prioritize the security interests of our customers, and we act as if their data were our own.

Innovation never stops, it only accelerates.

The speed of change is accelerating. We are committed, through investment and focus, to stay ahead of the innovation curve.

We deliver with agility.

We thrive in high-paced and continually changing environments. We navigate through newly added variables, adjust accordingly, while driving towards our strategic goals.

United by respect.

Respect for all is what unites us. We promote diversity, inclusivity, equity, and acting with empathy and openness, both in our business and in our communities.

Teams make "it" happen.

Vision and goals are not individually achievable - they require teamwork. We pride ourselves in operating as a cohesive team, creating promoters and partners, and winning as one.

Keyfactor is a proud equal opportunity employer including but not limited to veterans and individuals with disabilities.

REASONABLE ACCOMMODATION: Applicants with disabilities may contact a member of Keyfactor's People team via and/or telephone at to request and arrange for accommodations at any time.

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