Air Solution Mechanical Services Jobs in Usa
22,294 positions found
Job Description:
Holaday Parks is seeking a motivated and results-driven Service Sales Manager to lead our service sales efforts. This role will be responsible for driving revenue growth through new and existing client relationships, developing strategic sales plans, and managing a team to achieve service sales goals. The ideal candidate has a proven track record in service sales, strong leadership skills, experience in developing sales teams, and the ability to build long-term customer partnerships.
Responsibilities:
· Develop and execute strategies to grow service sales revenue and market share.
· Develop, manage, and mentor the service sales team to achieve individual and group sales targets.
· Identify new business opportunities and build strong customer relationships to expand accounts.
· Collaborate with operations, service delivery, and project management teams to ensure customer satisfaction.
· Conduct sales forecasting, pipeline management, and reporting for leadership review.
· Negotiate service contracts, proposals, and pricing to maximize profitability while ensuring customer value.
· Stay current on market trends, competitor activities, and industry best practices.
· Represent the company at industry events, networking opportunities, and client meetings.
Qualifications and Education:
· 5+ years of sales experience, preferably in service-based industries (HVAC, construction, facilities, or related fields).
· Proven ability to lead and motivate a sales team.
· Strong negotiation, communication, and relationship-building skills.
· Ability to analyze sales data and develop effective sales strategies.
· Proficiency with CRM software and Microsoft Office Suite.
· Experience in technical sales or service contract sales.
· Knowledge of HVAC, mechanical systems, or related service industries.
· Strategic thinker with entrepreneurial mindset.
· Results-oriented with a customer-first mentality.
Salary Range:
$140,000-$160,000 DOE
Benefits:
We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.
Job Description
Quality Air Solutions values quality workmanship and providing excellent service over sales.
We are looking for an experienced, professional HVAC Service and Installation Technician who takes pride in their craft and genuinely enjoys helping people.
Benefits
Here are some of the perks of working with Quality Air:
* Competitive pay.
* Company provided vehicle and tools.
* Uniform allowance.
* Bonus and overtime opportunities.
* Professional growth opportunities (paid training/certification).
* Year-round work.
* Employer contributed health/dental/vision benefits.
* 401(k) + match.
Required Qualifications
* 5+ Years of experience performing residential and light commercial service and/or installation.
* Excellent diagnostic ability.
* Ability to communicate effectively and provide good customer service.
* EPA 608 Certification.
* Valid drivers license and clean driving record.
* High school diploma or GED.
* Authorized to work in the U.S.
* Willing to submit to a background check and drug screen.
* Ability to work in hot weather conditions, lift 50+ lbs, use ladders and lifts, and operate tools in a safe and effective manner.
Preferred
* Experience with variable speed systems, ECM.
* Experience with ductless split systems.
* Industry certifications are a plus.
About the Company
Be a part of a local Northern Colorado family-owned contractor that has been proudly serving the community for over 26 years. Our company specializes in commercial mechanical services and is built on a foundation of quality workmanship, long-term client relationships, and a strong team environment. We are committed to providing reliable service, professional growth opportunities, and a supportive workplace where technicians can build long-term careers while delivering high-quality solutions to our customers.
Ideal candidate must: exhibit proficiency in servicing, troubleshooting, and cleaning of heating and cooling equipment and the related systems (i.e., forced air, hydronic, split systems, package units, make up air and exhaust systems, and controls). Proficiency in start-up of new installations including pump alignment, VFDs, chillers, boilers, AHUs, and all other HVAC-related equipment. Chiller and boiler experience is a plus. Kitchen equipment such as walk-ins is also a plus.
About the Role
The Commercial HVAC Service Technician will be responsible for servicing, diagnosing, repairing, and maintaining a wide range of commercial HVAC and refrigeration systems. This position requires strong troubleshooting abilities, attention to detail, and the ability to work independently while maintaining communication with the team and management. Technicians will travel to commercial job sites, perform preventative maintenance and repairs, and ensure equipment operates safely and efficiently for our clients.
Responsibilities
- Diagnostics and repair of HVAC/R equipment.
- Installation of both soft ACR copper and ACR copper refrigerant piping using nitrogen purge and brazing techniques.
- Perform low voltage wiring, controls wiring, final tie-in’s and terminations.
- Perform start up and repair of roof top equipment, make up air units, exhaust fans, energy recovery ventilators (ERV’s), unit heaters, variable air volume terminals (VAV’s), zone dampers, furnaces, fan coil units, condensers and refrigeration equipment (walk in coolers/freezers).
- Technician is expected to be in the on-call rotation for emergencies.
Qualifications
- Valid CO Driver's License – No DUI/Suspensions for previous five (5) years
- EPA Universal Certification
- 3 – 5 years HVAC service/installation experience preferred
- Ability to use and interpret diagnostic and service equipment and tools including but not limited to meters, manometer, vacuum gauges, combustion analyzer, reclaim machines, vacuum pumps, etc.
- Ability to read, interpret and apply instructions per blueprints, specifications, sequence of operations, engineering and operations/maintenance manuals
- Attention to detail
- Thorough and accurate completion of company and manufacturer’s installation/start up paperwork
- Desire to advance both professionally and personally
Required Skills
Job Type: Full-time
Benefits
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Pay range and compensation package
Ability to Commute: Loveland, CO 80538 (Required)
Ability to Relocate: Loveland, CO 80538: Relocate before starting work (Preferred)
Work Location: In person
Equal Opportunity Statement
We are committed to diversity and inclusivity.
As a Commercial Service Technician specializing in HVAC (Heating, Ventilation, and Air Conditioning) systems, you will be responsible for maintaining, repairing, and troubleshooting HVAC equipment in commercial buildings. Your role is crucial in ensuring that these systems operate efficiently, meet safety standards, and provide optimal comfort for occupants.
On-call only once every 9 weeks!
Maintenance
- Conduct regular maintenance tasks, including cleaning, lubricating, and adjusting system components to ensure optimal performance.
- Replace or repair defective parts to restore system functionality and efficiency.
Troubleshooting and Repairs
- Utilize diagnostic tools and equipment to identify problems accurately.
- Perform repairs promptly and efficiently to minimize downtime and disruptions to building occupants.
Qualifications and Skills
- Proven experience as an HVAC service technician.
- Proficiency in maintaining and repairing various HVAC systems.
- Strong knowledge of HVAC principles, components, electrical systems, and refrigeration cycles.
- Familiarity with HVAC diagnostic tools, such as multimeters, pressure gauges, and leak detectors.
- Ability to read and interpret technical manuals, and schematics.
- Excellent troubleshooting skills and the ability to identify and resolve HVAC issues.
- Effective communication skills, both verbal and written, for interacting with clients and team members.
- Valid driver's license and a clean driving record.
- EPA Section 608 certification for handling refrigerants (or willingness to obtain certification).
- Physical stamina and dexterity to work in various indoor and outdoor environments, including climbing ladders and lifting heavy equipment.
Other Knowledge & Qualifications
- Previous experience and/or HVAC trade education
- EPA certification
- Knowledge of service, maintenance, and repair of HVAC equipment
- Ability to troubleshoot and repair HVAC systems, including but not limited to- diagnosing causes of equipment failures, testing parts with appropriate instruments, disassemble and assemble parts, and make necessary repairs to equipment and correlating components.
Basic Job Requirements
- Ability to pass pre-employment drug screen, a valid driver’s license with satisfactory driving record, and a criminal background check
- Team player with good communication skills
- Mechanically inclined with problem-solving skills
- Ability to handle physical workload
Education and Certification
- High school diploma or equivalent
- HVAC trade school certification or apprenticeship is a plus!
- EPA Section 608 certification
- Additional certifications or training in specific HVAC equipment or controls are advantageous
Our employees enjoy the following benefits
- Health, Dental, Vision, and Life insurance options
- Additional supplemental plans for consideration
- 401K with company match to 4%
- Paid time off (PTO)
- Paid holidays (6)
- Company truck, fuel card, cell phone, tablet
- Opportunities to advance your career and pay
- Great company culture and a team who cares about YOUR success
- No pressure to sell – we leave the selling to our Sales Team
- Year-round work – no layoffs!
- All work is in and around the Anderson/Greenville area, no long-distance travel
- In-house training and development courses to advance knowledge and career
MCG Mechanical Services is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to ensuring that all employees and job applicants are treated fairly, regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other protected characteristic. We comply with all applicable federal, state, and local laws governing nondiscrimination in employment. This commitment applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Goyette Mechanical, founded in 1928 in Flint, Michigan, is a third-generation, family-owned contractor specializing in plumbing, HVAC, electrical, and mechanical services for residential, commercial, and industrial clients. Known for its 24/7 responsive service, Goyette consistently ranks among the top contractors in Michigan. The Company is deeply committed to workforce development, community engagement, and maintaining a tradition of excellence, integrity, and innovation.
Goyette Mechanical provides a competitive salary for this position based on candidate experience, skills, and abilities. Additional perks include paid time off, 401k company match with profit sharing, and medical insurance.
The Service Dispatcher Position
The Service Dispatcher is responsible for coordinating and scheduling all service calls for the company’s service department, while ensuring timely and efficient response to customer needs. Success in this position requires strong communication and computer proficiency, the ability to multi-task and work at a fast pace, attention to detail, and the ability to handle urgent situations with professionalism.
This role serves as the central communication point between customers, technicians, and internal teams, providing job details, updates, and follow-up to ensure quality service delivery.
Desired Experience, Skills, and Abilities for the Service Dispatcher Position
- A high school diploma or equivalent is required
- Strong verbal & written communication skills
- Strong organizational skills are required
- Intermediate knowledge of Microsoft Excel, Word and Outlook required
- Ability to multi-task and prioritize work based on deadlines; excellent time management skills are necessary to succeed in a fast-paced environment
- Attention to detail and accuracy highly critical in this role
- Must be able to foster and support a team work environment, placing a high emphasis on excellent customer service
Recruitment Process for the Service Dispatcher Position
The recruitment process includes a combination of preliminary phone screens, pre-employment assessments, interviews, and a pre-employment background check and drug test. The process, which is being facilitated through EctoHR, Inc., is designed to ensure that candidates are aligned with Goyette Mechanical’s mission and vision.
Goyette Mechanical is an Equal Opportunity Employer!
Position Overview
As a Customer Support & Account Resolution Specialist, you will be the primary point of contact for customers, agents, and business partners. This role blends customer care with account analysis, payment processing, and contract support. The ideal candidate is solutions-oriented, detail-driven, and committed to delivering a positive service experience while protecting financial accuracy and operational integrity. Please note that this role is a contract-to-hire opportunity and will operate Monday - Friday, 8am - 5pm.
Job Responsibilities
Customer Experience & Relationship Management
- Deliver professional, courteous, and solution-focused service across phone and written communication channels
- Address customer inquiries related to accounts, billing, contracts, and service requests
- Research and resolve disputes, discrepancies, and documentation issues
- Follow up to confirm complete and satisfactory resolution
- Maintain strict confidentiality of customer and financial information
Account & Payment Processing
- Process customer and partner payments within the loan management system
- Review contract financial details to ensure account accuracy
- Recommend account adjustments to management when appropriate
- Apply late fee waivers within established guidelines
- Manage reinstatements, cancellations, account holds, and payment applications
Contract & Partner Support
- Assist agents, dealers, and administrators with contract-related questions
- Clarify contract terms, including cancellation processes and coverage elements
- Investigate new, returned, or incomplete contract submissions
Correspondence & Documentation
- Review, sort, and respond to inbound customer correspondence
- Research account details and prepare written or verbal responses
- Update internal databases to reflect current and accurate information
- Process returned mail and conduct outreach to obtain updated information
- Generate reports, forms, and customer communications as needed
Requirements:
- Must have at least one year of recent high call volume customer service experience
- Must be comfortable commuting downtown Chicago, 3 days/week
- Must be able to pass a credit check
- Must be comfortable with contract-to-hire opportunities
Milan Laser is the largest laser hair removal company in the nation and a two-time Best Places to Work in Omaha winner. With more than 400 clinics across 38 states and continued expansion, we're growing fast and looking for service-minded professionals who want to grow with us.
This role is the launching point for your Milan career. You'll join a supportive team, learn the business from the inside out, and build the foundation needed to advance into: a steady and engaging call center role; a team that invests in your training and development; higher-earning sales positions and future opportunities across Milan's corporate and field teams.
This part-time opportunity offers the same exposure, training, and development as our full-time roles, with added scheduling flexibility to fit your life.
About the Role
You will support clients across the country through inbound calls, emails, and chat. You will help with appointments, answer questions about their hair free journey, resolve account needs, and guide new callers who are exploring a consultation. Every interaction should create a great client experience that feels clear, helpful, and personal.
This is high volume, fast paced work. You will balance accuracy, efficiency, and strong service while delivering consistent client experiences that reflect Milan's standards.
Compensation
Base Pay: $17 per hour
Additional earnings through hourly differentials and commission
Top Performers earn $20-$22/hour total
Schedule
16-22 hours per week
Shifts are 4-5 hours each
Morning, evening, and weekend options
Business Hours
Monday-Thursday: 7:30am-8pm
Friday-Saturday: 7am-8pm
Sunday: 8am-6:30pm
Part-time roles are not eligible for full-time benefits, though full-time opportunities are frequently available.
What You'll Do
Respond to inbound calls, emails, texts, and chat from current clients
Support appointment scheduling and assist with account questions
Deliver empathetic, confident, solutions-focused service
Assist inbound phone leads and book consultations when appropriate
Follow standard processes and scripting to ensure consistency
Document all client interactions accurately and completely
Meet productivity and customer service expectations
Participate in coaching, performance discussions, and development activities
Support new initiatives and team improvements
Job Requirements
Minimum Requirements
High school diploma or equivalent
One year of customer service experience in a fast-paced environment
Ability to manage multiple communication channels at once (calls, email, chat)
Strong written and verbal communication skills
Must type at least 60 words per minute
Proven reliability, professionalism, and strong attendance
Ability to maintain confidentiality and handle sensitive client information
Comfortable working in a structured, metric-driven call center environment
Preferred Experience
Call center experience
Experience supporting customers via phone, chat, or email
Experience with appointment scheduling or multi-channel service environments
Behavioral Strengths
Customer Obsessed: Creates positive, supportive client experiences
Drive for Results: Works with personal ownership and meets expectations
Coachable: Open to feedback and eager to grow
Calm Under Pressure: Performs well in high-volume environments
Collaborative: Communicates clearly and works well within a team
Availability Requirements
16 to 22 hours per week
Ability to work morning, evening, or weekend shifts
Why You'll Love Working Here
You will be part of a fun, successful, and hardworking team that takes pride in creating great client experiences every day. The environment is supportive, energetic, and focused on helping you grow your skills and your career.
We also offer strong benefits and real advancement opportunities. Many team members move into roles such as: Client Coordinator with strong earning potential; Quality and Training; Corporate business operations; Field sales supporting more than 400 clinics.
Part-time employees receive competitive pay, bonus potential, and a positive, supportive, people-first environment. Full-time opportunities with full benefits are posted regularly and part-time team members are encouraged to apply.
Milan Laser welcomes applicants from all backgrounds. Visa sponsorship is not available. Equal Opportunity Employer.
#INDCC1
Air Solution Mechanical Services delivers comprehensive heating and air conditioning solutions for commercial and residential clients across the Washington DC area. We specialize in helping businesses enhance energy efficiency, reduce costs, and improve indoor air quality for employees. Our experienced team focuses on system design and installation, maintenance, repair, testing, and analysis of HVAC systems tailored to meet the specific needs of commercial and industrial clients. We are committed to delivering excellent service, ensuring comfort, and maintaining high standards of performance for all our projects.
This is a full-time, on-site role located in Woodbridge, VA, for a Construction Assistant Project Manager. The selected candidate will be responsible for assisting in the planning, coordination, and execution of construction projects. Daily tasks include supporting the project management team, monitoring project timelines, managing budgets, scheduling, and ensuring all work adheres to safety and compliance standards. The role requires active communication with team members, clients, and contractors to ensure efficient project delivery and satisfaction.
- Strong skills in Project Management and Construction Project Management
- Experience in Project Coordination and Construction Management
- Knowledge of Budgeting and resource allocation in construction projects
- Effective organizational and time-management skills
- Excellent communication and collaborative abilities
- Bachelor's degree in Construction Management, Engineering, or a related field is preferred
- Prior experience in construction or HVAC projects will be advantageous
Job Description:
The Service Foreman provides field leadership and technical oversight for HVAC and mechanical service work throughout the DC Metro region. This role is responsible for leading service technicians, coordinating daily field operations, ensuring safety and quality standards are met, and serving as the primary field resource for complex troubleshooting and system repairs.
The ideal candidate is an experienced HVAC professional with strong leadership skills, advanced technical knowledge, and a commitment to delivering high-quality service while maintaining strong customer relationships.
Essential Functions:
· Lead and direct service technicians on daily service assignments and field activities
· Provide advanced troubleshooting and technical support for commercial HVAC and mechanical systems
· Coordinate manpower, scheduling priorities, and service execution with service management
· Oversee service work to ensure quality, efficiency, and compliance with company and safety standards
· Serve as the field escalation point for complex system issues and customer concerns
· Perform troubleshooting, repair, and maintenance of HVAC systems including air handlers, rooftop units, chillers, boilers, pumps, and controls
· Read and interpret blueprints, wiring diagrams, specifications, and technical documentation
· Ensure accurate completion of service documentation, labor tracking, and material usage
· Communicate effectively with customers, building engineers, and internal teams
· Mentor and support technicians to promote skill development and safe work practices
· Maintain required tools, equipment, and company vehicle
· Participate in on-call rotation as required
Qualifications and Education:
· Active HVAC Journeyman or Master License in Maryland (MD), Washington DC, or Virginia (VA) — required
· Minimum 7+ years of commercial HVAC/service experience preferred
· Previous leadership or foreman experience strongly preferred
· Advanced knowledge of commercial HVAC systems and controls
· Strong troubleshooting and problem-solving skills
· Ability to lead crews and manage multiple priorities in a fast-paced environment
· Strong communication and customer service skills
What We Offer:
· Holaday-Parks, Inc., offers an excellent salary and benefits package—paying 100% of medical/vision/dental, and prescription premiums for employees.
Pay Range:
· $59-$67 per hour (DOE)
Benefits:
We offer an excellent salary and benefits package—paying 100% of medical/vision/dental and prescription premiums for employee. Holaday-Parks is an Equal Opportunity Employer (EOE), including protected veterans and people with disabilities.
If interested in applying, please submit your cover letter and resume to
Build Your Career in Industrial Refrigeration
We are looking for a Mechanical Engineer to join our team supporting the design, fabrication, and installation of industrial ammonia refrigeration systems. This is an opportunity to work on real-world systems used in food processing, cold storage, and industrial facilities—while learning directly from a highly experienced team. Whether you already have ammonia refrigeration experience or come from a strong mechanical background, we provide hands-on training and mentorship to help you grow into an expert in this specialized field.
This role includes a mix of office work, shop interaction, and occasional field/site visits. You’ll be involved in projects from concept through commissioning.
What Sets This Role Apart
- Hands-on training from senior staff with decades of ammonia refrigeration experience
- Direct exposure to design, fabrication, and field work—not just desk engineering
- Opportunity to build expertise in a high-demand, specialized industry
- Career growth into senior engineering, project management, or technical leadership roles
Compensation & Benefits
- Competitive pay based on experience
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and development
$85,000 - $125,000 DOE
Responsibilities:- Design and develop industrial ammonia refrigeration systems
- Perform load calculations, system sizing, and efficiency analysis
- Select and specify equipment such as compressors, vessels, evaporators, and condensers
- Create P&IDs, piping layouts, and Bills of Materials
- Work closely with fabrication, operations, and field teams
- Support installation, startup, and commissioning of systems
- Troubleshoot performance issues and improve system reliability
- Ensure compliance with industry standards and safety regulations (IIAR, PSM, RMP)
- Bachelor’s degree in Mechanical Engineering
- 3+ years of relevant experience in mechanical systems or refrigeration
- Experience with ammonia refrigeration is a plus, but not required
- Strong understanding of thermodynamics and heat transfer
- Ability to read and develop engineering drawings and P&IDs
- Experience with CAD software (AutoCAD, SolidWorks, or similar)
Preferred Qualifications:
- Experience with industrial refrigeration or HVAC systems
- Familiarity with IIAR standards, OSHA PSM, or EPA RMP
- RETA certifications (CARO/CIRO)
- Knowledge of PLCs or industrial controls
SMSI is dedicated to providing the highest quality mechanical services performed in an honest, dependable, and efficient manner. SMSI offers lots of room to grow in a fast-paced company. We have been serving commercial and industrial markets for 30 years.
#WHGEN2
Compensation details: 85 Yearly Salary
PI99cc60b613fb-3631
Service Manager
Location: On Site in Phoenix, AZ
Travel:Occasional travel may be required to support operations in neighboring markets when necessary.
Are you a hands on leader who thrives on developing people, strengthening field operations, and delivering exceptional customer experiences? A rapidly growing residential services organization is seeking a Service Manager to lead and elevate its field service operations in Phoenix, AZ. This is an opportunity to step into a visible leadership role where you will shape team culture, enhance service performance, and play a key part in building the next generation of service professionals.
This organization is known for its high standards of craftsmanship, strong customer loyalty, and people first leadership philosophy. The Service Manager will champion operational excellence while mentoring technicians and apprentices, ensuring every service interaction reflects professionalism, safety, and care.
Key Responsibilities
Department Leadership
- Lead, coach, and develop service technicians and apprentices across the Phoenix market.
- Foster a culture rooted in accountability, growth, collaboration, and mutual respect.
- Build long term bench strength by mentoring apprentices into future service leaders.
- Model calm, solution oriented leadership and reinforce company values daily.
Customer Experience and Escalation Management
- Serve as the primary point of contact for escalated customer concerns.
- Resolve issues with empathy, urgency, and clear communication.
- Protect and strengthen the company’s reputation through proactive, solutions driven service.
Scheduling and Operational Oversight
- Oversee scheduling, routing, and workload distribution to maximize efficiency and fairness.
- Support technicians in achieving response time and productivity goals.
- Ensure accurate service documentation, job close outs, and cross team communication.
- Monitor service metrics and implement improvements to drive performance.
Safety and Compliance
- Promote a strong safety culture through coaching and accountability.
- Ensure compliance with applicable safety codes, regulations, and internal standards.
- Identify operational risks early and guide corrective action as needed.
Key Performance Indicators
The Service Manager is accountable for performance metrics including response time, first visit resolution, callback rate, customer satisfaction, online review performance, service revenue, and technician productivity.
Required Qualifications
- Proven experience leading service teams within a service based industry.
- Strong leadership presence with the ability to mentor and develop field professionals.
- High level customer service and conflict resolution skills.
- Strong organizational and communication abilities.
- Comfort analyzing operational data to make informed decisions.
- High school diploma or GED required.
- Valid driver’s license with acceptable driving record.
- Ability to pass background screening and drug testing.
- Proficiency with scheduling platforms, reporting tools, and general business software.
Preferred Background
- Experience leading field teams across multiple territories.
- Background in mechanical, electrical, construction, or other technical service environments.
Desired Leadership Traits
- A confident and supportive leader who balances accountability with empathy.
- Calm under pressure and decisive when resolving complex issues.
- Customer first mindset with a commitment to quality and integrity.
- Motivated to build strong teams and continuously improve operations.
This is an excellent opportunity for a service leader ready to take ownership of a growing market, strengthen a field team, and make a meaningful impact on both customers and employees.
About Blue Signal:
Blue Signal is an award-winning, executive search firm specializing in various specialties. Our recruiters have a proven track record of placing top-tier talent across industry verticals, with deep expertise in numerous professional services. Learn more at /46Gs4yS
JOB DESCRIPTION
Position Title: Service Account Coordinator
Department: Service, Account Management
Reports To: Sr. Account Manager
Works With: Account Managers, Operations, Dispatch, Billing, Warehouse, Safety, Field Technicians, Vendors
Primary Location: Thornton Office
Typical Schedule: Monday to Friday, 7:00 AM to 4:00 PM
Travel: No routine travel required. Occasional jobsite exposure or customer walk-throughs may be needed for learning, coordination, or account support.
Direct Reports: None
About Murphy Company
Since 1907, Murphy Company has been a leading mechanical contractor in the St. Louis and Denver markets. We pride ourselves on our core values of employee well-being, enduring relationships, and integrity and professionalism. We strongly believe our people are our most important asset, and we strive every day to make Murphy a great place to work as we build our clients’ visions.
Position Summary
The Service Account Coordinator supports the Account Management team by coordinating customer communication, proposal preparation, and internal follow-through to keep service work organized and moving. This role helps ensure customers receive timely updates, documentation is accurate and complete, and day-to-day account activity is tracked through to completion. The position is primarily office-based in the Thornton office and works closely with internal teams, including dispatch, operations, billing, and field technicians. This is an entry-level position with strong mentor support and long-term growth opportunity for high performers as skills are mastered.
Duties and Essential Job Functions
Customer Experience and Account Coordination
- Coordinate day-to-day account activities to keep customers informed and service work progressing.
- Respond promptly and professionally to customer inquiries via phone, email, and customer portals.
- Provide clear updates, confirm next steps, and close the loop on open items.
- Serve as a communication link between customers, Account Managers, dispatch, technicians, vendors, and internal support teams.
- Track commitments, action items, and due dates to ensure follow-through and timely completion.
Proposal and Sales Support
- Assemble customer-ready proposals (service, repair, maintenance) using templates and information provided by the team.
- Review proposal packages for completeness, accuracy, and professional formatting prior to release.
- Track open proposals and support timely follow-up with customers and internal teams.
- Maintain accurate proposal and opportunity status information in CRM tools and related tracking systems.
Service Workflow and Administrative Support
- Assist with managing work orders, purchase orders, quotes, and invoicing support tasks, including tracking status and supporting documentation.
- Coordinate internal next steps with dispatch, technicians, vendors, and billing to keep work moving and expectations aligned.
- Maintain organized customer files, records, and documentation to support consistent execution and customer service.
- Identify and communicate process improvement opportunities that increase consistency, responsiveness, and efficiency.
Learning and Development
- Participate in onboarding and ongoing coaching with Account Managers and service leadership.
- Attend customer meetings and occasional site walk-throughs (as needed) to build familiarity with equipment, scope, and customer expectations.
- Build progressive capability in proposal workflow, customer communication, and coordination discipline.
Basic Qualifications (Required)
- High school diploma or GED.
- Entry-level to 2 years of experience in customer service, coordination, administrative support, or related roles (internships and relevant experience considered).
- Proficiency in Microsoft Office (Outlook, Word, Excel) and comfort learning new tools and systems.
- Strong written and verbal communication skills, attention to detail, and follow-through.
- Ability to prioritize work, stay organized, and perform in a fast-paced, high-volume environment.
Preferred Qualifications
- Exposure to commercial HVAC, plumbing, construction, facilities, or mechanical services (not required).
- Familiarity with CRM platforms and workflow tools (Smartsheet experience is a plus).
Skills, Knowledge, Abilities, and Characteristics
- Strong organization and multitasking skills with consistent follow-through.
- Customer-first mindset and professional communication habits.
- Ability to build relationships across customers, field teams, and internal departments.
- Practical problem-solving and a continuous improvement mindset.
- Dependable, team-oriented, and adaptable when priorities shift.
- High standards for accuracy, quality, and responsiveness.
Working Conditions and Physical Requirements
- Primarily office-based role at the Thornton office.
- Occasional jobsite exposure or customer walk-throughs may be required to support learning and coordination.
- Typical office demands include sitting, standing, computer work, and phone use.
- When on a jobsite, the ability to navigate mechanical rooms and active work areas while following safety protocols.
- Occasional light lifting of office materials (files, binders, small packages).
Performance Expectations (Examples)
- Maintain timely, professional customer communication and reliably close the loop on open items.
- Keep proposal and coordination workflows organized, accurate, and on schedule.
- Maintain clean CRM documentation and status visibility for assigned activities.
- Demonstrate consistent improvement in coordination ownership, responsiveness, and accountability.
Career Path and Development
This role provides foundational experience in account coordination, customer communication, and proposal workflow within the mechanical service business. With demonstrated performance and business need, responsibilities may expand over time.
Compensation and Benefits (HR to Complete for Posting)
Pay Range: $60,000 to $75,000
Incentive/Bonus: (if applicable)
Benefits Summary: (medical, dental, vision, 401(k), PTO, paid holidays, profit sharing, wellness program)
Service Sales Manager
We are seeking a high-impact Service Sales Manager to lead, develop, and elevate our Service Sales Team. This role is primarily responsible for building team capability, driving accountability, and delivering sustained service revenue growth through the success of the team.
This leader will also maintain select personal sales responsibilities, serving as a role model in the field and staying closely connected to customers and market dynamics. However, team leadership, hiring, coaching, and performance management are the core focus of the position.
This role reports directly to the General Manager and is ideal for a hands-on leader who thrives on mentoring others, strengthening sales processes, and building a high-performing, customer-focused sales culture.
Key Responsibilities
Team Leadership & Development
- Lead, manage, and develop the Service Sales Team with a strong focus on accountability, performance, and professional growth
- Hire, onboard, and mentor Sales Advisors, building a deep bench of sales talent
- Conduct regular sales meetings focused on strategy, pipeline health, forecasting accuracy, and performance improvement
- Provide consistent coaching in selling skills, customer engagement, and competitive positioning
- Establish clear performance expectations and use metrics to drive continuous improvement across the team
Sales Strategy & Execution
- Partner closely with sales staff and account managers to grow service revenue within existing and new customer accounts
- Guide the team in executing strategic sales initiatives aligned with company growth goals
- Monitor sales metrics and performance data to identify trends, gaps, and opportunities
- Remove barriers to success by providing direction, problem-solving, and cross-functional support
- Support complex sales opportunities alongside team members to model effective selling behaviors
- Stay actively engaged in the market to maintain industry knowledge and credibility
Technical & Operational Collaboration
- Serve as a technical resource to the sales team, helping shape solutions that meet customer needs
- Collaborate with operations, service, and other departments to troubleshoot challenges and ensure successful project and service delivery
- Support smooth handoffs and strong communication between sales and operations
Customer & Market Engagement
- Support key account strategies and high-value customer relationships
- Assist the team in positioning the company as a trusted long-term service partner
- Stay informed on market trends, customer needs, and competitive activity
Qualifications
- 5+ years of sales experience in the MEP or mechanical service industry
- Proven success leading sales activities and contributing to business growth
- Strong business acumen with a solid understanding of sales metrics and performance drivers
- Experience in sales strategy, key account management, and operational support
- Excellent communication, leadership, and organizational skills
- Bachelor’s degree in Business, Engineering, or a related field preferred
Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:
- Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
- Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
- Performs aircraft grooming and security searches.
- Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
- Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
- Loads and offloads luggage and cargo with the use of conveyor belts.
- At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
- Performs other duties as assigned.
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills: Required:
- Strong written and verbal communication skills.
- Ability to juggle multiple tasks in a fast-paced environment.
- Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
- Ability to learn and operate a computerized reservation system.
- Typing speed of at least 25 WPM.
- Ability to consistently lift 50 pounds.
- Must be able to stand for long periods of time.
- Must be able to bend, stoop, squat, reach and grasp.
- Ability to perform basic mathematics.
- Ability to work a flexible schedule including nights, weekends and holidays.
- Ability to participate in paid training that may require overnight travel.
- Depending on work location, ability to obtain USPS Mail Handling Certification.
- Ability to obtain airport security clearance.
- Ability to communicate in English.
- High school diploma or equivalent.
- Minimum age of 18.
- Must be authorized to work in the U.S.
- A minimum of 1 year of customer service or community service experience.
Starting Rate: USD $20.60/Hr. Pay Details:
- Starting wage: $20.60 per hour (non-negotiable)
- Schedule: 15 to 30 hours per week
- Availability: Weekend and holiday availability is required
- Split-shift differential: When working a split shift, employees receive a $2.00 per hour differential. A split shift includes working a morning (AM) shift, taking an unpaid break, and returning for an evening (PM) shift.
- Effective split-shift hourly rate: $22.60 per hour (base wage + differential)
- Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
- Comprehensive well-being programs including medical, dental and vision benefits
- Generous 401k match program
- Quarterly and annual bonus plans
- Generous holiday and paid time off
Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information: Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (Section 503) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (VEVRAA). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Bozeman, MT - Airport Featured Job: 0 A Y - T3 L
Company Description
At BrüMate, we are passionate about product design and innovation. We exist to enhance everyday moments and add a little bit of excitement to the things our customers love the most. Inspired by equal parts inventiveness and imagination, we are a crew of creative, fast-moving, ambitious, self-starters with a commitment to doing things differently. We obsess over the small details while relentlessly pursuing the bigger picture. Our operating style is fast-paced, innovative and team-oriented. By joining our team, you will be empowered to make meaningful impacts across the organization alongside your peers.
Role Description
BrüMate is seeking a motivated self-starter and customer-centric individual to join our team. This individual will work closely with their peers and the Senior Manager of Retail Partner Solutions to service the Specialty channel. The Retail Partner Solutions Representative will be responsible for delivering exceptional service to our sales agencies and retail partners through a positive, collaborative, and problem-solving mindset. The ideal candidate has a relentless passion for delivering premium service, is a team player, and has exceptional communication.
Key Responsibilities
- Get to know the BrüMate brand and systems to become a dedicated expert
- Become a trusted advisor and partner to our largest sales agencies and key retailers
- Manage a large number of emails through our email platform with exceptional attention to detail
- Advocates and adheres to policies, procedures, and SLA’s
- Processes orders, credits, chargebacks, and order modifications for customers as needed
- Proactively works with our 3PL partners as needed to ensure timely and accurate deliveries
- Effectively assess and problem-solve issues in a timely and professional manner
- Builds customer loyalty through empathy, positivity, trust, and strong relationship-building skills
- Collaborates with cross-functional teams to deliver a high customer experience and a high level of customer satisfaction
- Identifies patterns, large-scale issues, and opportunities and reports them to the Senior Manager of Retail Partner Solutions.
- Assists with the creation of account specs, training materials, and other tasks as needed
Experience + Qualifications
- Bachelor's Degree or HS degree required
- At least two years of exceptional customer service or similar work experience in a fast-paced retail or wholesale environment
- Possesses a great work ethic, is professional and reliable
- Team player who thrives in a fast-paced environment and can adapt to changing priorities
- Has a growth-oriented mindset, is positive, and has a can-do attitude
- Strong written communication, empathy, problem-solving skills, and adept customer experience skills are required
- Experience working with customer relation management (CRM) and order management systems (NetSuite, Gorgias, Shopify, etc)
- Basic fluency in Google Workplace (formerly G Suite or Google Suite)
- Ability to be self-motivated/starter, multitask, and prioritize tasks as needed
- Strong attention to detail, effective time management, and ability to adhere to timelines
- Proficiency in Microsoft Applications, such as Excel is a plus
Benefits
- 14 paid days off (prorated from hire date)
- All Federal Holidays off
- Comprehensive paid medical, dental, and vision benefits for employees and dependents
- Flexible Spending Accounts (FSAs), and Dependent Care Accounts (DFCA)
- 401(k) 50% match up to 7%
- 12 weeks paid maternity leave; 6 weeks paid paternity leave
- Employee perks and discount program
- Employee bonus referral program
If you are passionate about customer experience and have the skills and experience required for this role, we encourage you to apply and become part of our team!
For any inquiries regarding legitimate open positions, please refer directly to our official job postings via LinkedIn or email our Human Resources Department at
The role will be in Denver, CO
Exact compensation may vary based on skills, experience, and location.
Base salary: $57,000 - $60,000/yr
BrüMate is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
We’re growing fast, and our Commercial Roofing Service and Repair division is adding a Service Account Manager to be a liaison between key stakeholders with field-based expertise. This role is based in Mifflinburg, PA, location - about 75 minutes from Harrisburg, PA, and is a key role in managing client relationships and overseeing ongoing service needs.
This role conducts roof inspections, identifies repair opportunities, prepares service proposals, and coordinates with internal teams to ensure fast, dependable service. It is a field-based, client-facing position ideal for an organized, relationship-driven professional.
You’ll work closely with the production team to ensure clarity, structure, and accountability while embodying our company’s values:
- Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction.
- Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.
- Think and Act Win-Win: Doing business with or working for Equity Roofing propels all parties forward.
- Focus on the Install: Our installers are athletes and the key to our success.
Benefits include: PTO, Company Car plus gas, tablet, paid training, retirement match, and health insurance.
Compensation- $50,000 yearly plus commission and tiered bonus for potential total annual compensation of $90,000-$145,000
If you’re organized, decisive, and enjoy working directly with customers in the field, this Service Account Manager role may be for you! We’re looking for someone who takes ownership of service accounts and delivers dependable, high-quality roofing solutions.
Compensation:$50,000 base yearly plus commission and tiered bonuses
Responsibilities:- Build and maintain strong relationships with clients, ensuring their service needs are met with efficiency and professionalism.
- Conduct thorough roof inspections to identify repair opportunities and communicate findings clearly to clients.
- Prepare detailed service proposals that align with client expectations and company standards.
- Coordinate seamlessly with internal teams to deliver timely and dependable service solutions.
- Act as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
- Collaborate with the production team to ensure clarity and accountability in service delivery.
- Monitor ongoing service projects to ensure they meet quality standards and that client satisfaction levels are maintained or exceeded.
- 2+ years of commercial roofing, construction, facility services, or service-based sales preferred.
- 2+ years of general construction and/or roofing experience preferred.
- Ability to walk on commercial roofs.
- Valid PA driver’s license.
- Ability to travel within 1.5 hours for the service area.
- Strong communication skills.
- Ability to manage multiple accounts and tasks independently.
- Ability to read scopes, drawings, measurements, and technical documentation.
- Strong technology skills.
Who Thrives Here (Culture & Values Fit)
You’ll be successful if you naturally:
- Do whatever it takes to ensure jobs run smoothly.
- Think win‑win and foster positive customer experiences.
- Remain professional with crews, customers, and suppliers.
- Focus on quality and enforce installation and safety standards.
- Stay calm under pressure and anticipate issues before they escalate.
- Communicate clearly, proactively, and respectfully.
- Lead through accountability without harming morale.
Equity Roofing is a five-star roofing company dedicated to building value through long-lasting, exterior home solutions. Our services include: roof repairs, roof replacement, metal roofing, siding, and seamless gutters. Our workmanship guarantee backs every job!
We are Platinum Preferred Contractors with Owens Corning, proudly serving Central Pennsylvania and Northern Indiana.
The core values we live by daily are:
- Whatever it Takes: We are tenacious about fulfilling our promise to provide complete customer satisfaction.
- Always Professional: Through continuous growth and development, we improve our ability to serve clients and grow to become leaders in our industry.
- Think and Act Win-Win: Doing business with or working for Equity Roofing propels all parties forward.
- Focus on the Install: Our installers are athletes and the key to our success.
#WHGEN2
Compensation details: 5 Yearly Salary
PIc999ebd405b2-3631
2-3 onsite days per week at 1855 Folsom St in San Francisco.
Responsibilities: Manage daily operation of the Payment Plus virtual pay program.
Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.
Assist with Payment Plus and Card Programs campaigns.
Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.
Research invoices/vouchers to resolve payment issues.
Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.
Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.
Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.
Work with end users to determine needed system changes and translate them into coherent timing solutions.
Provide continual training to end users on Corporate Card and Procurement Card programs and system features.
Troubleshoot and provide solutions for any system problems or bugs.
Provide excellent customer service to departmental users and vendors.
Ensure work queues are managed within Service Level Agreements (SLA).
Create and run departmental reports for operational monitoring and ad-hoc analysis.
Perform other AP and Card Programs related duties as assigned.
Requirements: At least 5-10 years of experience in the Accounting and Finance field.
Fluency in written and spoken English.
Strong Excel and data analysis skills.
Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).
Required Skills: Excellent written and verbal communication.
Strong attention to detail.
Strong analytical and reporting skills.
Good reading comprehension skills.
Ability to handle sensitive situations with tact.
Bright, quick learner.
Preferred Skills: College degree preferred.
Location: Nashville, TN (Onsite) Shift: 1st Shift (Standard hours) Pay Rate:$34/hr Need to Speak French Job Responsibilities Ensures the resolution of complex and high-priority customer issues, coordinating with internal teams to deliver comprehensive and timely solutions.
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Preferred Skills Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
Utilizes advanced analytics to monitor and evaluate agent performance, preparing detailed reports to drive data-informed decision-making and coaching.
Possesses the ability to remove entitlement roadblocks when the quotes team is not available and assists customer service manager with agent feedback and coaching.
Coordinates with workforce management on agent tardies and absences and uses knowledge, tools, and applications simultaneously to quickly connect care providers with solutions.
Analyzes and interprets customer feedback to identify systemic issues, recommending strategic improvements to enhance overall service quality, working under limited supervision.
Develops and implements advanced troubleshooting procedures for challenging technical problems, ensuring effective and efficient resolutions.
Provides support to customers on a range of sophisticated product and service inquiries, leveraging in-depth knowledge and experience.
Utilizes advanced analytics to monitor and evaluate service metrics, preparing detailed reports to drive data-informed decision-making.
Executes training programs for both customers and internal teams, focusing on complex service issues and advanced product features.
Reviews and validates high-impact service requests and orders, ensuring precision and accuracy in processing and execution.
Executes customer experience initiatives by proactively identifying and addressing potential service gaps and areas for improvement.
Guides junior team members, providing advanced training and support to develop their skills and improve their handling of complex issues.
Drives continuous improvement efforts by leading initiatives to refine service protocols, integrate new technologies, and enhance customer interactions.
Requirements: Minimum required Education: High School Diploma, Vocational Education Minimum required Experience: Minimum 2 years of experience in Customer Success, Customer Service, Customer Support or equivalent.
Minimum required Certification: N/A Preferred Skills: Preferred Education: Bachelor's Degree or equivalent Preferred Experience: 3-5 years of Customer Service experience Preferred Certification: N/A Skills: Data Analysis & Interpretation, Root Cause Analysis (RCA), Troubleshooting, Customer Relationship Management (CRM) Software, Microsoft Office, Data Entry, Documentation & Reporting, Administrative Support, Escalation Management, Customer Response Management, Customer Satisfaction Techniques, Customer Service Software, Technical Support
In this role, you will assist individuals with application intake, enrollment, and documentation verification while providing excellent customer service.
The ideal candidate is organized, detail-oriented, and comfortable communicating with individuals from diverse backgrounds.
This position plays a key role in helping eligible residents access energy and water assistance programs while ensuring applications meet program guidelines and compliance standards.
Key Responsibilities for a Customer Service Representative Connect with MEAP and WRAP applicants to assist with intake and enrollment activities Provide excellent customer service by answering applicant questions via phone and email Collect and verify required documentation for program eligibility Accurately enter applicant information into internal databases Process MEAP and WRAP applications submitted through the online portal Refer applicants to success planning appointments when applicable Provide support for Low-Income Self-Sufficiency Plan (LSP) application validation Assist internal teams and partner organizations with program coordination and training Maintain accurate records while ensuring compliance with program requirements Support additional program-related tasks as needed Qualifications for a Customer Service Representative High school diploma or equivalent required 1–3 years of customer service, call center, or administrative experience Strong organizational and communication skills Ability to handle high call volumes and sensitive situations professionally Experience working with individuals from diverse socioeconomic backgrounds Ability to work both independently and within a team environment Preferred Skills for a Customer Service Representative Experience in social services, nonprofit, public health, or community programs Knowledge of energy assistance programs or government aid programs Strong attention to detail and data accuracy Technical Skills for a Customer Service Representative Proficiency in Microsoft Office (Excel, Outlook, Teams) Comfortable with data entry and database systems .