Information Technology Jobs in Tukwila, WA

Join Brooksource – Where Relationships Drive Success

At Brooksource, the flagship brand of Eight Eleven Group, we’re changing the game in human capital solutions for the IT industry. As a trusted partner to Fortune 500 companies, we focus on building strong relationships, solving complex challenges, and delivering lasting results. If you’re motivated by growth, impact, and building meaningful connections, this is your opportunity to thrive.

What You’ll Do:

As an Associate Account Executive, you’ll enter our comprehensive B2B Sales Training Program, designed to set you up for success in selling consulting and professional services.

• Target Key Accounts: Strategically pursue opportunities within 3-5 designated accounts.
• Build Relationships: Develop long-term partnerships through client meetings, presentations, and social engagements.
• Consult & Deliver Solutions: Create tailored strategies that drive positive client outcomes.
• Executive Engagement: Present to C-suite leaders, advocating for impactful solutions.
• Achieve Results: Meet and exceed sales targets, setting goals alongside your manager and team.

Training & Development:

Our multi-phase training program is designed to set you up for success:

• Sales Foundations & Readiness: Learn core sales skills and strategies.
• Role-Playing & Mentorship: Gain hands-on experience through role-playing and shadowing Senior Executives.
• Client Portfolio Development: Build lasting executive relationships and grow your portfolio.
• Continued Education: Ongoing training as you progress in your career.

Perks & Benefits:

• Compensation: Base salary plus uncapped commission.
• Stipends: Monthly smartphone and car allowance.
• Health & Wellness: Full benefits (medical, dental, vision, HSA) and 401k match.
• Paid Time Off: Generous vacation, sick, and personal days; 1 PTO day per quarter for volunteering.
• Recognition & Rewards: All-expenses-paid trip for top performers, plus an expense budget for client entertainment.
• Development: Access to Eight Eleven University and a personal financial concierge.

What You’ll Need to Succeed:

• Competitive drive with a results-oriented mindset.
• Excellent communication and relationship-building skills.
• Entrepreneurial spirit and eagerness to learn.
• Ability to thrive in a fast-paced, team-focused environment.
• Bachelor’s degree.

Ready to Make an Impact?

Apply today to join a dynamic, high-performance team that’s committed to driving results and fostering your growth.

EEO Statement:

Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Pay Disclaimer:

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Senior Solution Architect / Senior Technical Architect – Retail & CPG

Location

Seattle, WA (Hybrid / Onsite as required)

Experience

12–18 years

Role Overview

We are seeking a Senior Technical Professional who can lead end‐to‐end solutioning and actively engage with customers across the Retail and Consumer Packaged Goods (CPG) domain. This role requires deep hands‐on technical expertise, strong architectural judgment, and the ability to translate complex business challenges into scalable, enterprise‐grade technology solutions.

The ideal candidate will be a trusted technical advisor to customers, capable of leading technical discussions, shaping solution architecture, and influencing decision‐makers through clear, compelling communication.

Key Responsibilities

Solution Architecture & Technical Leadership

• Lead the design and architecture of scalable, secure, and high‐performance enterprise solutions aligned with customer business goals.
• Own solutioning across the lifecycle—from discovery and requirements analysis to architecture, design, and high‐level implementation guidance.
• Define end‐to‐end architecture covering application, data, integration, cloud, and security layers.
• Ensure solutions follow industry best practices, architectural standards, and non‐functional requirements (performance, scalability, availability).

Customer Engagement & Pre‐Sales Support

• Engage directly with customers as a technical lead and trusted advisor during discovery, solution workshops, and executive‐level discussions.
• Translate business problems into technical solution approaches and clearly articulate value propositions.
• Support pre‐sales activities including solution presentations, architecture decks, RFP/RFI responses, and technical estimations.
• Present complex technical concepts to both technical and non‐technical stakeholders with clarity and confidence.

Retail & CPG Domain Expertise

• Apply strong domain understanding of Retail and CPG business processes such as merchandising, supply chain, inventory, order management, pricing, promotions, and customer analytics.
• Design solutions aligned to omnichannel retail, digital commerce, store systems, and data‐driven decisioning.
• Leverage domain knowledge to propose industry‐specific accelerators and best‐practice architectures.

Collaboration & Governance

• Collaborate with delivery teams, product owners, and engineering leads to ensure architectural alignment and successful execution.
• Provide technical oversight and guidance during development, integration, and deployment phases.
• Review designs and ensure adherence to enterprise architecture and security standards.
• Mentor junior architects and senior engineers, fostering technical excellence within the team.

Required Qualifications

Experience & Background

• 12–18 years of overall IT experience with a strong focus on solution architecture and customer‐facing roles.
• Proven experience leading enterprise‐scale solutioning engagements.
• Strong exposure to Retail and/or CPG domain solutions.

Technical Skills

• Strong hands‐on experience across modern technology stacks such as:
• Cloud platforms (AWS, Azure, or GCP)
• Microservices and API‐led architectures
• Data platforms, analytics, and integration patterns
• Enterprise application modernization
• Ability to evaluate and recommend technology platforms based on business and technical requirements.
• Strong understanding of security, scalability, and performance considerations in enterprise environments.

Communication & Leadership

• Excellent verbal and written communication skills, with the ability to engage CXO‐level stakeholders.
• Demonstrated ability to lead technical discussions, whiteboarding sessions, and architecture reviews.
• Strong problem‐solving mindset with the ability to influence and drive decisions.

Preferred Qualifications

• Experience working in consulting, system integrator, or large enterprise environments.
• Exposure to digital commerce platforms, ERP integrations, or large data ecosystems in Retail/CPG.
• Prior experience in solutioning for North American customers.

Why Join Us

• Work on large‐scale, high‐impact Retail and CPG transformations.
• Play a strategic role influencing customer technology roadmaps.
• Collaborate with senior business and technology leaders.
• Opportunity to lead complex, cutting‐edge enterprise solutions in a customer‐facing capacity.

Pay and Benefits

Pay Range Minimum: $ 124000 per year

Pay Range Maximum: $ 189000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Location: Seattle (in-person)

Salary: $70,000–$110,000 depending on experience

Nimbus AI builds the fastest way for companies to create, train, and resell branded conversational and workflow agents. Our platform automates data capture, optimization, and deployment so teams can transform conversations and workflows into continuously improving, revenue-generating AI products.

We're hiring a QA Manager to build and lead the quality assurance function for Nimbus's agentic AI systems. You'll establish testing frameworks, develop evaluation criteria, and ensure our conversational agents and workflow automations perform reliably across all customer deployments. You'll work cross-functionally with product, engineering, and customer teams to catch edge cases, validate model behavior, and maintain the quality standards that make Nimbus agents trustworthy at scale.

This role is perfect for someone who loves building QA processes from the ground up, has a sharp eye for AI-specific failure modes, and can translate ambiguous agent behaviors into concrete test cases and quality metrics.

• QA strategy & framework development for conversational agents, workflow automations, and partner-specific models across multiple verticals.
• Test planning and execution—designing test cases, evaluation rubrics, regression suites, and automated testing pipelines for agent behavior.
• Quality metrics and monitoring to track agent accuracy, consistency, guardrail effectiveness, and performance degradation over time.
• Cross-functional collaboration with prompt engineers, product, and engineering teams to identify, document, and resolve quality issues.
• Agent validation processes to ensure new releases, prompt changes, and training updates maintain reliability standards.
• Team building and leadership as we scale—hiring, mentoring, and growing the QA function.

• 5+ years of QA experience, with at least 2 years in a management or lead role.
• Experience testing AI/ML products, LLM applications, or conversational systems—you understand non-deterministic behavior and how to test it.
• Strong analytical skills—comfortable evaluating agent outputs, identifying patterns in failures, and defining measurable quality standards.
• Ability to build testing frameworks from scratch, including test case libraries, evaluation criteria, and automation strategies.
• Experience with technical testing tools (APIs, JSON, test automation frameworks, monitoring systems).
• Excellent communication skills—you can clearly document bugs, write test plans, and explain quality issues to technical and non-technical stakeholders.
• Leadership experience building or managing QA teams, processes, and culture.

• Build the QA function from the ground up—define how quality works for agentic AI at scale.
• Be part of a small, fast team where your quality standards will directly impact hundreds of deployed agents.
• Work with cutting-edge LLMs and agentic systems—testing challenges that don't exist anywhere else yet.
• Grow into a senior leadership role as our platform, customer base, and team expand.

*This is not a role with ForceBrands*

**Seed-Stage AI SaaS | Remote (West Coast Preferred)**

Join a seed-funded AI platform transforming how food and beverage brands bring products to market. Our client is looking to hire a Founding Account Executive to build the sales engine alongside the founders. This is not a maintenance role. It’s a build role. The ideal candidate will possess strong sales, interpersonal and organizational skills. They should be comfortable with multitasking and be able to budget their resources in order to meet the assigned quotas for their role.

What You’ll Own

• Full-cycle sales: prospecting through close
• Outbound pipeline generation (LinkedIn, email, communities, events, phone)
• Structured discovery and multi-threaded stakeholder management
• Selling into SMB and mid-market CPG brands across food, beverage, and supplements
• Engaging product development, R&D, and innovation leaders
• Partnering with founders to refine ICP, messaging, and pricing
• Test and evolve sales playbooks, qualification standards, and documentation
• Leveraging AI tools to improve research, personalization, and deal execution
• Maintaining disciplined CRM hygiene and forecasting accuracy

Responsibilities

• You’ve closed B2B SaaS deals and owned a quota
• You can generate pipeline without relying on an SDR
• You’re comfortable selling into multi-stakeholder buying committees
• You thrive in early-stage ambiguity and enjoy building process
• You use AI tools to improve prospecting and execution
• You operate with urgency, ownership, and accountability

Preferred but not required:

• 5+ years B2B sales experience
• Early-stage startup experience (Seed or Series A)
• Experience selling into CPG, manufacturing, supply chain, ERP, or PLM environments

This is a high-autonomy, high-impact opportunity to shape foundational go-to-market decisions at an AI-native company. If you’re an execution-driven AE who wants to build something from zero and have real influence while doing it. Then apply now.

Job Summary:

Our client is seeking an Administrative Assistant to join their team! This position is located in SeaTac, Washington.

Duties:

• Provide comprehensive administrative support to department leadership, ensuring efficient and organized day-to-day operations
• Create, update, and publish departmental metrics, policies, procedures, and internal guidelines
• Administer and maintain division SharePoint sites, ensuring content is accurate, current, and accessible
• Manage complex calendaring for Directors and Managing Directors, including coordination with senior leaders, internal partners, and external vendors
• Plan and coordinate meetings, on-site and off-site, including room setup, equipment, and catering
• Lead new employee onboarding coordination, ensuring badging, tools, system access, and workspace readiness
• Coordinate uniform requirements for stores personnel
• Process vendor invoices and partner with Accounts Payable to ensure timely and accurate payments
• Manage office supply needs for assigned departments
• Support employee recognition programs and engagement initiatives across the division
• Perform additional administrative and coordination duties as needed

Desired Skills/Experience:

• 1+ years of experience in an administrative coordinator, executive assistant, or office support role
• Strong organizational and time-management skills with the ability to handle multiple priorities and deadlines
• Proven experience managing calendars, meetings, and executive-level coordination
• Proficiency with Microsoft Office suite and SharePoint administration
• Strong communication and interpersonal skills with the ability to work effectively across all levels of an organization
• High attention to detail, discretion, and professionalism
• Ability to work independently in a dynamic, safety-focused environment

Benefits:

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $20.00 and $29.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

At KellyMitchell, our culture is world class. We’re movers and shakers! We don’t mind a bit of friendly competition, and we reward hard work with unlimited potential for growth. This is an exciting opportunity to join a company known for innovative solutions and unsurpassed customer service. We're passionate about helping companies solve their biggest IT staffing & project solutions challenges. As an employee-owned, women-led organization serving Fortune 500 companies nationwide, we deliver expert service at a moment's notice.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from KellyMitchell and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

We are seeking a highly organized and reliable Office Supervisor to oversee daily operations, administrative support, and front desk duties. This role requires a proactive problem solver who can efficiently manage multiple priorities, maintain attention to detail, and work well under pressure with minimal supervision. The ideal candidate will demonstrate strong decision-making skills, problem-solving abilities, and excellent time management.

As the liaison between the company and the property management office, flexibility, commitment, and follow-through are essential. The Office Supervisor must be capable of quickly actioning, resolving, or completing tasks, including last-minute requests.

This role is front desk-based and requires a strong customer service mindset.

Pay Range:$28-$32

Key Responsibilities

Reception & Front Desk Operations:

• Greet and assist customers, vendors, and visiting employees with professionalism and warmth.
• Answer and direct phone calls promptly and courteously.
• Maintain the aesthetic appearance of the reception area and common spaces.

Office & Facility Management:

• Stock and order office and pantry supplies to ensure seamless office operations.
• Manage office space allocation for new employees and temporary workspace assignments.
• Monitor visitor access, issue suite key cards and parking passes as needed.
• Oversee and coordinate with company-hired security guards, ensuring compliance with security protocols.
• Communicate with property management regarding office maintenance issues and service requests.

Mail, Shipping & Vendor Coordination:

• Receive, sort, and route incoming mail and deliveries for timely distribution.
• Manage the company’s FedEx account and coordinate weekly shipments.
• Maintain communication with vendors, conduct monthly account reviews, and negotiate pricing annually.
• Track and process invoices from receipt to payment, ensuring accuracy and timely submissions.
• Reconcile vendor accounts and resolve any billing discrepancies.

Administrative & Event Support:

• Provide general administrative support to management as needed.
• Coordinate onsite training sessions and company events (before, during, and after).
• Assist with hotel accommodations and transportation arrangements for visiting employees.
• Book conference rooms and facilitate video conferencing requests.
• Maintain the conference room calendar and ensure meeting spaces are well-prepared.

Reporting & Compliance:

• Create and maintain facility expense reports for management review.
• Track and submit occupancy reports upon request.
• Execute and oversee project requests as per established processes.

Required Skills & Qualifications

• Proven experience in office management, administration, or a related role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently in a fast-paced environment.
• Exceptional multitasking, problem-solving, and time-management skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).
• Experience with vendor coordination, billing, and invoice processing.
• Customer service-oriented mindset with a professional and friendly demeanor.
• Strong attention to detail and organizational skills.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

We are seeking a reliable and proactive Facilities Support to help maintain day-to-day operational readiness across a multi-floor corporate office environment. This is a hands-on, checklist-driven facilities operations role supporting kitchens, bathrooms, copy centers, office setups, and workplace services. This role works closely with the Facilities Coordinator and Shipping & Receiving team.

Key Responsibilities

• Maintain overall office organization and appearance, ensuring common areas are clean, well‑stocked, and welcoming throughout our multi-floor office
• Oversee kitchen areas, including inventory management, stocking supplies, coordinating vendor deliveries, and maintaining cleanliness standards.
• Manage copy/print centers by ensuring equipment is functioning properly, restocking paper/toner, and coordinating maintenance or service calls as needed.
• Support restroom cleanliness and supply management in coordination with janitorial vendors to ensure consistent upkeep.
• Coordinate with external vendors (cleaning, maintenance, shipping, etc.) to ensure timely and high‑quality service.
• Assist with office supply management, shipping/receiving needs, and general administrative support.
• Contribute to a positive employee experience by maintaining an orderly and well-supported workplace.

Qualifications

• 1–3 years of facilities, workplace services, or operations experience
• Strong reliability and work ethic
• Comfortable performing physical tasks throughout the day
• Ability to lift 60+ lbs
• Professional communication skills
• Must pass background check

Ideal Candidate

• Highly dependable
• Comfortable with structured daily routines
• Takes ownership of operational standards
• Team-oriented and responsive

Bellevue, WA

100% Onsite | 5 Days/Week

Duration: 07 months contract

Job Summary:

• Drives the strategy, coordination, and execution of research investment programs with external partners including universities, standard bodies, and industry collaborators.
• Establishes common processes, guidelines, and goals to unify and scale research efforts across multiple teams and geographies.
• Hosts regular reviews with senior scientists and leadership, monitors progress, and makes recommendations to align research investments with business and customer outcomes.
• Drives publishing and conference engagement.
• Sets deadlines, assigns responsibilities, and summarizes progress for executive leadership.
• Prepares business reviews and status updates for senior leaders.
• Manages research collaboration pipelines, publication coordination, and participation in external standards organizations.
• Identifies efficiency opportunities and drives strategic hiring initiatives including Scholars and research intern programs.
• Facilitates cross-organizational discussions on program direction, priorities, and conflicts.
• Requires a bachelor's degree and 5+ years of experience in program or project management.
• Experience using data and metrics to drive improvements and owning program strategy with end-to-end delivery.
• Familiar with research partnership management, university relations, and executive-level communication.
• Relies on extensive experience and judgment to plan and accomplish goals in a fast-paced, ambiguous environment.
• Strong interpersonal, analytical, and organizational skills expected.
• Leads and directs work across multiple functional areas and external stakeholders.
• A wide degree of creativity and latitude is expected.
• Reports to the Sr. Principal Scientist.

Key Projects:

• Manage external resources – standards boards for film and video
• Partnership building, research program review, creates project goals for university, run publishing for prime videos, risk assessments of publishing, patents, publishing, research background, present publication to VPs
• Twice annually – science summits – runs training, new requirement, scientist training

Task:

• Presenting research reports, reviewing / managing publications, scooping need for interns, putting on large events.

Top Must Haves:

• Researching / publication experience
• Negotiating contracts experience / relationship building
• University contract experience

Nice To Haves:

• Patent experience
• Financial management

YOE: 10+

KPIs: Presenting to VPs

Degree: PHD

Disqualifier: No university experience, only corporate experience

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter's Details:

Recruiter’s Name: Kavisha Gupta

Email:

Internal ID: 26-05325

SUMMARY

The Senior Business Systems Administrator is responsible for advanced administration, optimization, and strategic oversight of core business systems, including Epicor ERP and supporting platforms such as SQL Server. This position acts as a technical lead and subject matter expert, ensuring system reliability, scalability, and alignment with organizational objectives. The role works closely with cross‑functional teams to deliver solutions, streamline workflows, and mentor junior team members. This position reports to the Director of Business Systems.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads the design, development, and maintenance of complex reports, dashboards, and integrations to provide critical business insights and support decision‑making.
• Provides expert-level support, training, and guidance to end‑users; promotes consistent adoption of best practices throughout the organization.
• Proactively identifies, troubleshoots, and resolves system-related issues, escalating as needed while ensuring minimal downtime.
• Manages system security, user provisioning, and access controls in alignment with organizational policies and industry standards.
• Collaborates with IT leadership to maintain and optimize business system servers—including application, reporting, and SQL servers—to ensure reliability and high performance.
• Partners with stakeholders to assess system needs, recommend improvements, and implement enhancements that increase operational efficiency.
• Serves as project lead for system upgrades, new module implementations, and cross-system integrations.
• Mentors junior administrators and contributes to developing system documentation, standards, and best practices.
• Performs other related duties as assigned.

EDUCATION AND EXPERIENCE

Required Education:

• Bachelor’s Degree in Information Systems, Computer Science, or related field (or equivalent experience).

Required Experience:

• 10+ years of progressive experience administering and supporting Epicor ERP systems.
• Demonstrated success in multiple full-cycle Epicor implementations and upgrades.
• 12+ years of experience in finance and manufacturing environments.
• 10+ years of experience providing ERP end-user training and support.
• 15+ years of advanced SQL, SSRS, and C# development for ERP reporting and customizations.
• Strong expertise with BAQs, BPMs, Crystal Reports, and Epicor ECM.

Preferred Experience:

• Experience leading ERP projects in multi-site or global environments.
• Familiarity with cloud ERP deployments and API-based integrations.
• Previous leadership or mentoring experience within IT/ERP teams.

Additional Requirements:

• Strong communication and project management skills.
• Ability to travel or work onsite when needed.

Lish ( ) is a fast growing Seattle startup that partners with chefs and restaurants to deliver high-quality curated catering to thousands of hungry office employees everyday. We provide unmatched menu variety and top-notch service, backed by technology that uniquely makes our scale and level of service possible. We're a group of entrepreneurs, engineers, foodies, parents, coffee drinkers and creators with the mission of building a way to connect people to talented local chefs who care about great food.

Partners of Lish are independent artisans and restaurant owners passionate about crafting locally-sourced, scratch-made meals with fresh ingredients. Each chef tells their unique story through their food, bringing a variety of authentic cuisines and styles to our menus.

Our AM Delivery Support Specialist position (5:30am-1:30pm) is an exciting role at Lish that will be working directly with all the users of our platform - clients, chefs, and our delivery and onsite operation team - all of whom are our customers.

You'll be responsible for facilitating the successful execution of daily meal deliveries through creative problem solving and critical thinking. You will be working in collaboration with various departments and developing professional work experience at a fast growing startup.

As a member of the team, you will develop relationships with and take initiative to improve experiences for all our customers. You will be expected to drive initiatives through data: creating reports, interpreting, analyzing, and reporting on customer data points.

This position is full-time and you will report to the COO at our office in Seattle.

Key Responsibilities

• Respond to inbound requests from clients, vendors, and operations team members in a timely, caring, and professional fashion through phone, SMS, internal messaging, and a ticketing tool (Zendesk), helping all Lish teams to build positive relationships with our customers.
• Monitor and troubleshoot meal deliveries by anticipating problems, effectively communicating to clients, chefs, and delivery personnel, and finding creative solutions that lower negative client impact.
• Document key delivery metrics such as on-time performance, food quality issues, and client location challenges. Ensure all pertinent information is accurately relayed to the appropriate internal stakeholders. Escalate issues that are unresolved and communicate effectively with other teams to ensure timely resolution.
• Collaborate with Customer Success/Operations in weekly meetings to develop and implement appropriate procedures for common client requests and issues, and work with them to meet SLAs and performance goals in customer retention, customer satisfaction, timeliness and accuracy.
• Partner with fellow delivery support team members to ensure accurate and timely menu planning for Tier 4 clients.
• Compile weekly reports on operational issues, delivery timeliness, and client metrics, and present findings to relevant groups during team meetings.

About You

You balance professionalism with expediency and stay calm and effective in high-pressure, fast-paced environments where priorities shift quickly. Guided by our core values—especially Customer Obsession—you are a reliable, detail-oriented team player and a clear communicator, who can confidently manage multiple workstreams based on urgency and impact. You bring strong customer support experience, a solutions-oriented mindset, and a genuine commitment to resolving issues in ways that exceed customer expectations and build long-term trust. You approach your work with curiosity and discipline, using data and meaningful metrics to inform decisions, continuously improve processes, and help the team operate more efficiently at scale.

Requirements:

• 4+ years proven performance in a customer-facing environment
• Exceptional verbal and written communication skills
• Experience with a ticketing system (preferred: Zendesk) and spreadsheets (preferred: Google Sheets)
• Experience working in a collaborative and fast-paced team environment
• Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance
• Demonstrated outstanding attention to detail, ownership, and follow-through
• Consistent record of achieving individual and team metrics
• Must have a valid Food Handlers Permit or will acquire one within two weeks of starting role
• Must be able to lift 40 lbs
• Vehicle and valid driver's license with insurance
• Food, catering, or delivery experience (preferred)

Benefits / Perks:

• Competitive pay
• Paid sick leave
• Open vacation policy
• 401k with up to 2% company match
• Hybrid work environment (in office required Wednesday and Thursday)
• Work with an amazing, talented, and dedicated team
• Frequent free chef-made food!

$50,000–$55,000 annually (non-exempt, overtime eligible)

HCLTech is looking for a highly talented and self- motivated Technical Program Manager to join it in advancing the technological world through innovation and creativity.

Job Title: Technical Program Manager

Job ID: 80131

Position Type: Fulltime

Location: Seattle, Washington / Onsite

Position Summary:

The Technical Program Manager (TPM) for Xstore will oversee the implementation, integration, and enhancement of the Xstore point-of-sale system within our retail environment. This role requires strong project management skills, technical expertise, and the ability to coordinate across multiple teams and stakeholders.

Role/Responsibilities

• Project Planning and Execution - Define project scope, objectives, and deliverables. Develop comprehensive project plans including timelines, milestones, and resource allocation. Manage project execution, ensuring deliverables are on track and within scope.
• Resource Management - Coordinate cross-functional teams including developers, testers, architects and product team. Allocate resources efficiently to meet project timelines.
• Process Improvement - Promote and implement best practices for software development and project management. Regularly review and refine processes to improve efficiency.
• Documentation and Reporting - Maintain comprehensive documentation for all project phases. Generate and distribute regular status reports to stakeholders and senior management.

Qualifications & Experience

Minimum Requirements

• Academic qualifications/Level of Education Preferably an undergraduate / associate level degree / diploma from an accredited institution, in Computer Science / Statistics / Applied Mathematics / EE / Electronics or, any equivalent technical field of study. Applications are also invited from candidates with majors in Software Engineering / Information Technology / Management Information Systems

Must haves:

• Project experience in Xstore or Point of sale systems or Retail domain projects.
• Good understanding of Java, Oracle DB, Webservices. Should have worked in projects that had these tech stack for better understanding.
• Good communication with a lot of cross functional and different time zone teams.
• Good understanding of design and product concepts.
• Certified ScrumMaster (CSM) certification.
• Experience with JIRA tool.
• Experience collaborating with North American counterparts.
• Demonstrated expertise in process gap analysis and implementing best practices.

Desired Qualificat

• 10+years in IT; preferred 2+ years of program management experience.
• 5+ years of project management and/or related experience.
• 5+ years of engineering experience
• Education and/or strong work experience in Information Technology or a related field (preferred).
• Hands on experience managing agile project
• Demonstrated experience translating business strategy into roadmaps.
• Proven experience making tradeoffs between business needs and technology constraints.

Pay and Benefits

Pay Range Minimum: $118,000 to year

Pay Range Maximum: $184,000 to year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Company Description

Project Fixers is an expert IT program management consulting company located in Seattle, WA. We specialize in managing delivery of highly complex IT programs, including major system implementations, integrations, and digital transformations. We also are experts at fixing IT projects that are going sideways.

Role Description

The Senior IT Program Manager will be responsible for managing complex IT implementations. This role usually involves managing programs with cross-functional project teams of 50+, including multiple partners and integrators. We're looking for expert high-energy project drivers that can rally their teams to take the toughest project peaks.

Qualifications

• 10+ years of experience managing complex IT implementations, ideally including a variety of packaged systems (including ERP, CRM, MES, GTM), custom development, and systems integration;
• Experience managing programs consisting of multiple sub-projects and delivery teams;
• Equal ability to confidently manage senior program stakeholders, as well as lead the implementation team hands-on;
• Mindset of a solution designer and fixer – analytical skills and curiosity to get to the root causes of all issues – whether business, technical, or human in nature;
• High emotional intelligence: ability to offer coaching, tactfully resolve conflicts, and mediate tense political situations;
• Excellent communication skills – ability to act as a translator between Business and IT, and to summarize complex concepts visually and with brevity;
• Prior consulting experience is strongly preferred.

Creative Project Manager

Position Overview

Our enterprise client is looking for an experienced Creative Project Manager to lead and coordinate their AI and general AB creative initiatives. This role is ideal for a seasoned project manager with a strong background in creative production, budget oversight, and stakeholder communication. The successful candidate will be highly organized, financially savvy, and comfortable managing complex, multi-stakeholder projects in a fast-paced environment.

This is a full-time, contract hybrid role, 3 days on-site out of Seattle, WA.

Key Responsibilities

Schedule Management

• Develop and maintain detailed project schedules using Asana and other project management tools
• Create and manage production calendars for multiple concurrent projects
• Identify and mitigate schedule risks and dependencies
• Track milestones and deliverables across project phases
• Coordinate meetings and facilitate approvals aligned with production timelines

Budget Management

• Develop and manage project budgets ranging from $1K to $500K
• Track expenses and maintain project-specific financial records
• Approve vendor invoices and contractor payments upon deliverable confirmation
• Identify cost-saving opportunities without compromising quality
• Manage change orders and scope adjustments

Stakeholder Communications

• Facilitate regular status meetings with cross-functional teams
• Develop and distribute weekly project updates to key stakeholders
• Manage stakeholder expectations around timelines, deliverables, and scope

Production Oversight

• Guide projects from pre-production through final delivery
• Coordinate with internal teams and external vendors
• Support asset organization and archiving
• Oversee content review and approval processes

Qualifications

• 5+ years of project management experience in creative agencies or tech companies
• Proven track record managing budgets and schedules for creative projects
• Strong proficiency in Asana
• Experience with Figma and Canva preferred
• Familiarity with creative AI tools is a plus
• Deep understanding of creative production workflows
• Excellent documentation and reporting skills

Deliverables

• Weekly status reports and stakeholder updates
• Weekly budget tracking
• Project schedules and timeline tracking in Asana
• Risk assessment and mitigation plans
• Production calendars and resource allocation plans
• Project closure reports and lessons learned documentation

Job Title: Assessor AMER – Project CYPHER (Embedded in Amazon)

Description:

The 'Assessor – Project CYPHER' is embedded within Amazon and is responsible for conducting comprehensive facility assessments, collecting data, and documenting cyber-physical assets across Amazon's Corporate facilities. This role combines technical acumen with project management skills to ensure accurate digital documentation and modeling of facility infrastructure.

The day-to-day responsibilities of this job include extensive coordination with Amazon employees, facility management teams, site security teams, and various stakeholders in the security technology and cybersecurity verticals. The Assessor will be required to conduct comprehensive facility assessments, data collection, and documentation of cyber-physical assets. Performing site assessments will require the ability to stand/walk for several hours a day. Domestic and some international travel (25% of time) will also be required.

This position would be a good fit for someone looking to apply strong tactical skills to complex challenges with high frequency and scale. The ideal candidate will be comfortable working in various facility environments, managing complex projects, and maintaining professional relationships across multiple levels. Success in this role requires strong organizational skills, as well as the ability to quickly engage stakeholders; interpersonal skills are essential. This position will report to the CYPHER program manager, who is based in London.

Location: This is an in-office role (Seattle, WA) that will require significant business travel (25% of working weeks).

Employment Status: Full-time, fixed-term contract (12 months). 40 hours PW.

Salary and benefits: Annualized salary $85-90k depending on experience. 401K, dental, vision and health insurance.

Key Responsibilities

• Pre-Assessment Operations
• Analyze and synthesize asset data from multiple platforms (Atlas and FMS – Amazon real estate platforms)
• Establish communication channels with facility management, security, and business teams
• Secure necessary site access permissions and image capture approvals
• Review site-specific security protocols and requirements
• Prepare assessment schedules and logistic plans
• Facility Assessment & Documentation
• Conduct thorough facility assessments, walking through all workspaces
• Generate comprehensive 3D floor plan route maps using a 360 camera
• Perform systematic documentation and tagging of cyber-physical assets
• Generate photographic documentation of any new or suspicious devices
• Navigate and assess complex facility spaces, including restricted areas
• Collect and document detailed asset specifications and attributes
• Program Management
• Create and deliver operational metrics and reports
• Develop and maintain Standard Operating Procedures (SOPs)
• Contribute to internal documentation and guidance materials
• Present periodic business reviews (Weekly, Monthly, Quarterly)
• Engage effectively with stakeholders across all organizational levels

Knowledge and Experience

• 3 years' experience in security, facilities management, or similar field (essential)
• Experience in audit, assessment, or compliance (highly desirable)
• Knowledge of Amazon Corporate Security (ACS) or Amazon Global Real Estate and Facilities (GREF) (highly desirable)

Skills (Essential)

• Networking, interpersonal skills, consensus building
• Aptitude for learning new tools and processes, creating procedures, and implementing best practices
• Ability to identify and escalate process blockers and risks
• Ability to travel domestically and internationally
• Experience with Microsoft Office Suite
• Ability to pass appropriate background screening checks as specified by vendor and Amazon

Skills (Desirable)

• Basic competence with OT and IoT systems and infrastructure
• Understanding of facility safety and security protocols
• Understanding of commercial or industrial facility assessment
• Proficiency with asset management systems
• Strong analytical and problem-solving capabilities

Behaviours

• Demonstrable affinity with the Amazon leadership principles, especially 'bias for action', 'deliver results' and 'earn trust'
• Self-motivated with proven ability to work both independently and collaboratively
• Resilient and resourceful

Theobald Software is a growing technology company specializing in enterprise-grade SAP integration solutions. Our solutions help large organizations unlock more value from their SAP investments by seamlessly connecting data across SAP and non-SAP systems.

As a Partner Sales Executive, you will own revenue growth through strategic technology partnerships with a major focus on Amazon/AWS, Microsoft and other large ISVs or OEMs. You will be developing and executing on business plans, creating qualified pipeline, and driving co-sell opportunities to close. This is a hands-on, commercially focused role that blends partner development with enterprise selling, measured by pipeline, bookings, attach/adoption, and expansion.

Key responsibilities include:

1) Build pipeline and close revenue

• Create and maintain a partner pipeline (stages, next steps, close dates, risks) and run weekly deal reviews
• Lead co-sell motions with partner sellers/presales: discovery, positioning, value proposition, align on action plans and objectives
• Coordinate internal resources (sales engineering, support, product, leadership) to remove blockers and improve win rates

2) Execute partner business plans

• Build a quarterly partner business plan per strategic partner: customer profile, segments, joint value prop, plays, targets, enablement, and forecasting
• Run QBRs and operating cadences with partner leaders to achieve measurable progress
• For AWS specifically, ensure the plan includes Marketplace readiness (listing, packaging, pricing, licensing, reporting) and the ability to transact sales

3) Drive sellable joint offerings

• Identify opportunities to develop joint solutions and architectures that integrate Theobald Software technology into the partners product offerings
• Collaborate with internal teams and the partner contacts to produce field-ready pre-sales and sales assets (positioning, architecture guidance, competitive talk tracks, demos, customer success)
• Ensure offerings are commercially packaged to sell, including the ability to transact via AWS Marketplace

4) Partner enablement and alignment

• Align closely with partner account owners, sales engineers, product owners, to stay on top of partner strategy and customer needs
• Enable partner sellers with value proposition, case studies, training, reference architectures, that increase partner-developed opportunities
• Support partner and customer-facing deal execution, including guidance on Marketplace procurement to reduce friction

Who you are:

• 3 - 5+ years in enterprise software in partner sales, channel/OEM, or BD roles with proven ownership of pipeline and revenue outcomes
• Ability to identify and articulate business benefits of technical solutions and sell to senior stakeholders
• Strong communication, problem resolution, and relationship-building skills in international orgs
• Travel 20 – 30%

Preferred:

• Experience working with AWS or Microsoft in partner role or field co-selling
• Experience with AWS or Azure Marketplace and programs such as ISV-A
• Product / technical knowledge of SAP, data, analytics, integration is a plus

What we offer:

• Competitive base salary and performance-based commissions
• Opportunity to work with enterprise clients and cutting-edge SAP technologies
• Collaborative, dynamic team culture with growth opportunities
• Flexible work options
• Learning and development support
• Competitive benefits including medical/dental coverage, 401K, commuter reimbursement
• Attractive office location in downtown Seattle

Enterprise Account Executive – AI / Data / SaaS - West Coast, USA

Our client is building a next-generation platform at the intersection of AI, LLMs, and real-time web intelligence, helping enterprises and developers transform raw web data into structured, reliable, actionable knowledge.

Backed by leading investors and trusted by global enterprise brands, they are scaling rapidly and looking for a high-energy, hunter-focused Account Executive who thrives in fast-paced, technical start-up environments.

Why Join

• Work on a deeply technical, AI-driven product with massive market potential
• Be part of defining a new category in AI + real-time data infrastructure
• Join a mission-driven team that moves fast, ships often, and thinks big

The Role: Reporting to the VP of Sales, you will own the full sales cycle and be responsible for driving new logo growth across enterprise and upper mid-market accounts.

What You’ll Do

• Own the full sales cycle: prospect → qualify → demo → negotiate → close
• Build and manage a strong pipeline of new enterprise opportunities
• Lead technical sales conversations with data, AI, and engineering stakeholders
• Drive expansion and upsell opportunities within existing accounts
• Maintain strong CRM hygiene and forecasting discipline

MUST Requirements

• 6+ years quota-carrying B2B SaaS sales experience
• Experience selling enterprise software in a startup or high-growth environment
• Proven track record of closing complex enterprise sales cycles
• Direct experience selling into AI and/or ML companies or AI-driven platforms

If you’re excited about selling cutting-edge AI technology and want to help shape a new category in enterprise software, we’d love to connect.

SENIOR SOLUTION SALES EXECUTIVE-Software and Interactive/Global Technology

WHO WE ARE

Apex Systems is a leading global technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the Commercial Segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit Apex Systems, we prioritize professional development, work-life balance, and fostering a collaborative culture. We value our team's well-being and recognize the importance of building strong relationships. That's why we organize regular team-building events and philanthropic days to give back to the community - fostering a sense of purpose and fulfillment among our team.

Join us for career advancement, innovative solutions, and a supportive environment focused on your success.

JOB DESCRIPTION

The Senior Solution Sales Executive (Sr. SSE) is a highly experienced sales specialist focused on driving large, complex solution deals within an industry and typically specializing in a particular industry domain (e.g., Retail & Hospitality, Life Sciences, Banking, Telecommunications, ). The Sr. SSE leads major sales pursuits for that domain and works closely with Client Partners and Executive Client Partners but is not a generalist – they bring deep domain expertise and a consultative approach to address sophisticated client needs. You will often mentor other Solution Sales Executives and help shape the go-to-market approach for their domain. The Sr. SSE operates as an entrepreneur within their specialty, pursuing high-value opportunities and contributing significantly to Apex’s advanced solutions revenue growth.

Complex Solution Sales

• Complex Solution Sales: Identifies and pursues big-ticket opportunities across assigned industry’s accounts.
• Takes charge of sales cycles for complex solutions that require deep domain knowledge and a strategic sell (often multi-million, multi-year initiatives).
• Crafts the win strategy, leads the proposal effort, and guides the solution design to ensure the offering meets the client’s requirements and stands out against competitors.

Subject Matter Expertise & Thought Leadership

• Serves as a trusted subject matter expert in problem-solving and scoping client needs.
• Engages with client technical and business stakeholders to conduct detailed discovery of needs.
• Works with TE and/or SDO to provide vision of the proposed solution’s architecture and business value.
• Because of their credibility, clients often treat the Sr. SSE as an advisor rather than a salesperson, which facilitates smoother selling of complex ideas.
• Contributes to Apex’s thought leadership in their area of expertise (e.g., hosting client workshops, speaking at webinars or conferences, developing use cases) to generate interest and pipeline.
• Internally visible as the “go-to” authority for their expertise – frequently consulted during account planning or when refining offerings.
• This dual external-internal leadership helps drive more opportunities and ensures Apex’s solution capabilities stay competitive.

Deal Orchestration & Closing

• Orchestrates internal resources (solution architects, SMEs, pricing, legal) for major pursuits, acting as the “deal captain.”
• Anticipates objections and prepares win themes and value cases. Leads or heavily supports negotiations for scope and commercials on these deals, working with the CP/ECP on final terms.
• Has a strong closing capability – able to guide lengthy sales processes to a successful signature by reinforcing value and maintaining client alignment.

Mentoring & Strategic Input

• Mentors junior Solution Sales Executives on effective selling tactics, domain knowledge, and proposal creation.
• Often shares best practices and successful case studies with the broader sales team.
• Provides feedback to Industry Leaders and Segment Leaders on market receptivity of certain solutions and on emerging client demands in their domain.
• Helps refine messaging and go-to-market strategy for their solution area based on field experience.

JOB REQUIREMENTS

• Bachelor’s Degree in Business, Communications or related field
• 12+ years of experience in technology solution sales or enterprise consulting, with at least 5+ years dedicated to selling complex solutions in the specialty domain.
• Demonstrated history of exceeding sales targets for large solution deals.
• Comfortable managing long sales cycles (6-12+ months) and multiple stakeholder environments.
• Deep knowledge of the solution area (for example, if specialty is Life Sciences, should understand LIMS, architectures, migration approaches, major platforms, etc.).
• Able to credibly discuss business domain details and value drivers with client experts.
• Exceptional consultative selling and listening skills.
• Experienced in engaging senior client executives in strategic discussions about business and technology challenges
• Skilled at developing and communicating solution visions aligned to client strategy
• Proficient in value-based selling and constructing ROI cases for solutions
• Proven ability to lead cross-functional pursuit teams through complex deals (matrix leadership while influencing and aligning internal stakeholders (delivery, finance, execs) around deal needs and client asks.
• Strong mentor who leads by example with a high degree of professionalism and confidence when dealing with clients and internal teams alike.
• Skilled negotiator for high-value contracts, with an eye for detail on scope and terms with an ability to balance pushing for favorable outcomes with maintaining positive client relationships.
• Persistent and creative in overcoming procurement hurdles or stakeholder hesitations to bring deals to closure.
• Entrepreneurial and self-driven in building pipeline – proactively creates opportunities beyond RFPs.
• Takes initiative to expand the footprint of their solution area.
• Consistently meets or exceeds quota on complex solution sales, showing a pattern of high performance.
• Strategic thinker who also executes tactics effectively to land deals.
• Hybrid with 2 days in-office

OUR COMPREHENSIVE BENEFITS

• Competitive Salary, attainable first year total earnings for this role should be $160-280K.
• Health, Dental and Vision Insurance
• Health Savings Accounts (HSA) with Employer Contribution
• Flexible Spending Accounts
• Long and Short-Term Disability
• Life Insurance
• Voluntary Benefits
• Employee Assistance Program
• Paid Parental Leave
• Wellness Incentives
• Vacation and Holiday Pay
• 401(k) Retirement Plan with Employer Match
• Employee Stock Purchase
• Training and Advancement opportunities
• Tuition Reimbursement
• Birthdays Off
• Philanthropic Opportunities
• Referral Program
• Partial Gym Membership Paid
• Team Building Events
• Discount Programs

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact

*Candidates must be located within the Idaho, Oregon & Washington territory. This position requires you to be located and frequently travel within a designated territory.

SUMMARY OF POSITION

Howard Technology Solutions is a rapidly expanding technology solutions provider for the Healthcare, K-12, Higher Education, Government and Commercial markets. HTS is looking for a highly motivated Account Executive to join our team.

The Medical Account Executive is responsible for the promotion and sale of technology solutions to Acute Care, Ambulatory Care and Long Term Care facilities within a designated territory. In addition to a strong background in technology, this individual will work with customers to determine their business requirements, create solutions and ensure a smooth sales process. This is a “results oriented” position that requires an organized, hardworking, self-driven, and focused individual determined to meet sales quotas.

PRIMARY RESPONSIBILITIES

• Achieve territory sales quota
• Actively and consistently prospect and develop new business
• Build customer relationships
• Conduct presentations and in-service trainings
• Monthly forecasting
• Plan personal work schedules, prioritizing work tasks and responsibilities
• Complete weekly Sales Productivity Reports
• Daily updates of CRM system

PHYSICAL REQUIREMENTS

• Position requires Account Executive to be located in the specific territory
• Requires willingness to work a flexible schedule (occasional weekend and/or evening work)
• Requires extensive travel within the territory, including overnight travel within the territory

SKILLS/QUALIFICATIONS

• Four-year college degree from an accredited institution is preferred but not mandatory
• Must be able to develop relationships
• Strong desire to be in the technology sales segment
• Corporate level proficiency in MS Word, Excel, PowerPoint, official e-mailing, and computer skills, etc.
• Presentable, courteous and pleasant personality
• Exhibit a sense of urgency
• Hardworking, sincere, honest, dedicated and self-achiever
• Excellent verbal and written communication skills are required

COMPENSATION

• Base Pay + Commission

BENEFITS

• Medical Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• 401K Retirement
• Education Reimbursement
• Paid Holidays
• Paid Vacations

Equal Opportunity Employer Vet/Disabled

Inside Sales & Customer Service Representative

Location: Seattle, WA (Fremont / Queen Anne Area)

Employment Type: Full‑Time (40 hours/week)

Industry: Jewelry Wholesale, Retail, Distribution

Seniority Level: Associate

About the Company

We are a family‑owned distributor, wholesaler, and retailer of sterling silver jewelry with more than 44 years in business. Since 1981, we’ve been committed to providing high‑quality jewelry to both retail and wholesale customers nationwide. Based in Seattle, our company is growing and seeking a reliable and enthusiastic Inside Sales & Customer Service Representative to join our team.

Position Overview

The Inside Sales & Customer Service Representative plays a key role in supporting customers, processing orders, and assisting with daily sales operations. This position includes inbound/outbound communication, order entry, customer support, and collaboration with internal departments such as Marketing and Accounting.

Key Responsibilities

Sales & Customer Service

• Handle inbound and outbound sales calls and email communications.
• Develop new customer relationships through outbound sales calls.
• Strengthen existing customer relationships with excellent service.
• Assist walk‑in customers and process retail sales transactions.
• Respond promptly to retail and wholesale customer service emails.

Order Processing & Operations

• Input and export all e‑commerce orders, credits, and returns into the database.
• Process customer orders, post invoices, and prepare shipments.
• Verify stock availability and coordinate with overseas manufacturers.
• Check credit references for new customers.
• Support field sales representatives when needed.

Administrative Support

• Assist the Marketing and Accounting departments with general tasks.
• Maintain accurate, organized records and data entry.
• Participate in special projects as required.

Requirements & Qualifications

• 1–2 years of sales and customer service experience (required).
• Strong computer literacy (Microsoft Word, Excel, Windows).
• Excellent telephone communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work in a fast‑paced, customer‑focused environment.
• High energy, positive attitude, and strong teamwork skills.
• High school diploma or GED required.
• Must pass a drug/alcohol test and background check.
• U.S. citizenship required.

Job Description: Transit City Expert

Employment Type: Full-time

Work Type: Hybrid

Duration: 12 months (Annual Renewal)

Location: Seattle

Role Objective:

The team works on keeping Maps Data current and reflective of real-world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface. The Mapping Maintenance Expert will be responsible for improving & maintenance of city / country transit data and providing country specific expertise. The Maintenance Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth for the countries they would be responsible for maintenance.

Role & Responsibilities as a Maintenance Expert:

Communicating with City Experts & other stakeholder teams and achieving the project objectives.

Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product.

Validate quality of new and updated data in the data management platform.

Make necessary edits for all transit data types.

Flag issues to Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.

Develop outages and alerts capabilities in their assigned city.

Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.

Experience / Skills:

6 months +

Graduate or equivalent experience

Good Communication skills in English - additional languages are preferred

Experience with Transit projects - GTFS knowledge preferred

Proficiency in GIS mapping tools and knowledge of the country's transit/traffic network.

Knowledge of traffic laws, landmarks, political modeling and key mapping features of the city/country

Comfortable with a rapidly changing environment

Strong problem-solving skills and excellent attention to detail