Information Technology Jobs in Philadelphia Pennsylvania Remote

February 2026 Update GL-5/7 grade levels

Border Patrol Agent (BPA) in the Federal Security and Public Safety Sector (Entry Level)

A MISSION WORTHY OF A CAREER!

If youre looking for just a job, then stop reading right now. But, if youre looking for a long-term federal law enforcement career, one that makes a difference every day to our country and its citizens, then the U.S. Border Patrol (USBP) would like you to take the first step to becoming an entry level Border Patrol Agent.

USBP is hiring immediately to fill full-time, entry-level, career positions in federal law enforcement where your prior experience in public safety, security, military police or law enforcement may qualify. Train and work with an elite team of professionals whose camaraderie, pride, and sense of purpose are hallmarks of their daily mission of protecting America.

Now is the time to make your move because, along with excellent base pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives (see details below).

Salary and Benefits

Annual base salary for newly appointed BPAs varies per grade, as follows: GL-5/GL-7 $51,632 - $92,219 per year. Border Patrol Agents are eligible to select from an array of federal employment benefits that include health, dental and other insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan akin to a traditional ROTH 401(k) offering.

*Recruitment Incentive* Newly appointed Border Patrol Agents (as defined in5 CFR 575.102)will be eligible for up to $20,000 in incentives. The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location such as Sierra Blanca, Presidio, Sanderson, Comstock, Freer or Hebbronville, TX; Lordsburg, NM; or Ajo, AZ.

*Retention Incentive* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations

IMPORTANT NOTICED: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S. Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates first-choice preferences. RELOCATION MAY BE REQUIRED.

Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others. A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014. This is a career ladder position with a grade level progression of GL-5, GL-7, GL-9, GS-11, and GS-12. You will be eligible for a promotion to the next higher grade level (without reapplying) once you successfully complete 52 weeks in each grade level.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations:>

• Big Bend Sector Stations - *Presidio, Van Horn, *Sanderson, Alpine, *Sierra Blanca, Marfa
• Buffalo Sector Stations - Wellesley Island
• Del Rio Sector Stations - Del Rio, Brackettville, *Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde
• El Paso Sector Stations - Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces, *Lordsburg, Santa Teresa, Ysleta
• El Centro Sector Stations - El Centro, Indio, Calexico
• Grand Forks Sector Stations - Pembina
• Havre Sector Stations - Havre, Malta, Plentywood, Scobey, Sweetgrass
• Houlton Sector Stations - Calais, Fort Fairfield, Jackman, Rangeley, Van Buren
• Laredo Sector Stations - Laredo South, Cotulla, *Hebbronville, Laredo West, *Freer, Laredo North, Zapata
• Rio Grande Valley Sector Stations - Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen
• San Diego Sector Stations - Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente
• Spokane Sector Stations - Colville, Curlew, Metaline Falls, Oroville
• Swanton Sector Stations - Beecher Falls, Burke, Champlain, Newport, Richford
• Tucson Sector Stations - *Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox
• Yuma Sector Stations - Blythe, Yuma, Wellton

Duties and Responsibilities

As a BPA, you will be part of our 60,000+ workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nations economic prosperity. Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include:

• Detecting and questioning people suspected of violating immigration and custom laws and inspecting documents and possessions to determine citizenship or violations
• Preventing and apprehending undocumented noncitizens and smugglers of noncitizens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations
• Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband
• Performing farm checks, building checks, traffic checks, city patrols, and transportation checks
• Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications

You qualify for the GL-5 grade level if you possess one of the following:

Experience: One (1) year of general work experience that demonstrates the ability to take charge, make sound decisions, and maintain composure in stressful situations; to learn regulations, methods, and techniques through classroom training and/or on-the-job instruction; and the ability to gather concise information through questioning, observation, and examination of documents and records;OR

Education Substitution: A bachelor's degree or successful completion of a full four-year course of study in any field leading to a bachelor's degree from an accredited college or university; OR

Combination of Experience and Education: A combination of general work experience AND successfully completed college education. This will be calculated using your resume and official or unofficial transcripts submitted with your application.

You qualify for the GL-7 grade level if you possess one of the following:

Experience: One year of specialized work experience that shows you have the skills necessary to:

• Make sound judgments and decisions in the use of firearms.
• Deal effectively with people in a courteous and tactful manner in connection with law enforcement matters.
• Analyze information rapidly and make prompt decisions where you will be expected to make arrests after the completion of required training and apply these skills in a law enforcement capacity such as criminal code enforcement, determining violations of laws, correctional or rehabilitation work involving criminal offenders, security, military, etc.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

Education Substitution for the GL-7 grade level: A bachelor's degree with superior academic achievement, which is based on (1) class standing, (2) grade-point average (i.e., GPA of 3.0 or higher out of a possible 4.0), or (3) honor society membership. Or will receive a bachelor's degree with Superior Academic Achievement. Or one full year of graduate-level education in a field of study related to law enforcement (e.g., criminal justice, homeland security, justice studies, law enforcement, courts and judicial systems, forensic technology, forensic psychology, or corrections and rehabilitation) from an accredited college or university; OR

A Combination of Experience and Education: This will be calculated using your resume and official or unofficial transcripts submitted with your application.

Note: If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GL-9 and or GS-11 grade level. Please refer to the BPA GL-9 - 11 announcement.

Other Requirements

Citizenship: You must be a U.S. Citizen to apply for this position.

Residency: You must have had primary U.S. residency (includes protectorates as declared under international law) for at least three of the last five years.

Age Restriction: In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions. Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03. The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C. 8336(c) or Title 5 U.S.C. 8412(d).

Veterans Preference: You may also be eligible for an excepted service Veterans Recruitment Appointment (VRA). The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training: After you are hired, you will be detailed to the U.S. Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement and USBP-specific operations, driver training, physical techniques, firearms, and other courses. Border Patrol work requires the ability to speak and read Spanish, as well as English. Border Patrol Agents will be provided training to become proficient with the Spanish language at the Academy.

How to Apply:

Click the Apply button on this site. You will be linked to the CBP Talent Network registration page. For Position of Interest, select Border Patrol Agent, then complete the pre-screening questions.

Youll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal governments official employment site, to complete your application. Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit. You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S. Border Patrol page: /s/usbp.

As a subscriber to the CBP Talent Network, youll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Required

Preferred

Job Industries

• Government & Military

Stradley Ronon Stevens & Young, LLP is a national, full-service law firm founded in Philadelphia, Pennsylvania, with marquee practices in investment management, litigation, and corporate. We are committed to smart growth, innovative thinking, excellence and integrity. With 230 attorneys and 180 business professionals, we proudly serve a diverse base of household-name clients, many of whom help shape the world of financial services and products, working together to produce achievements greater than the sum of our parts.

Stradley Ronon Stevens & Young, LLP is looking to expand the Litigation Practice Support team by hiring an experienced Litigation Practice Support Specialist in our Philadelphia office. Qualified candidates should have excellent communication skills, experience with E-Discovery, attention to detail, and the ability to multitask and balance priorities. Candidates should also possess excellent organization and project management skills and be attentive to the needs of the firm and its clients.

Responsibilities include, but are not limited to:

• Defining case requirements; culling, analyzing, and reviewing discovery data;
• Providing technical support using various platforms; training document reviewers as necessary;
• Analyzing, uploading, Bates stamping, and processing data for production;
• Training on litigation support tools; ability to communicate clearly and provide follow-up support;
• Creation of visual aids for reports and presentations; analyzing usage and efficiency of platform and technology;
• Researching relevant systems and software;
• Familiarity with legal procedures, terms, and processes;
• Manipulate load files and conduct quality checks prior to loading data;
• Work closely with all members of the legal team and Practice Support throughout all stages of the litigation lifecycle;
• Manage secure receipt, encryption, and transmittal of client data including logging and maintaining status tracking charts;
• Troubleshoot technical issues with software platforms and work with software vendors and IT on issue resolution;
• Coordinate and manage outside e-discovery vendors when data is sent out for processing, hosting and/or review;
• The position requires occasional weekend and after-hours support.

Qualifications include, but are not limited to:

• In depth understanding of Electronic Discovery Reference Model;
• Excellent skills using and administering LAW Pre-Discovery, Relativity Server, Casemap, and TextMap;
• 2+ years of experience as a litigation support analyst or paralegal utilizing and analyzing E-Discovery platforms;
• Bachelor's degree or equivalent work experience preferred;
• High level of proficiency in Excel or MS Access;
• Experience using SQL preferred;
• Relativity Certified Administrator (RCA) preferred.

Stradley Ronon offers a competitive benefits package that includes medical, vision, dental, and prescription drug coverage; health savings account (with applicable medical plan); flexible spending accounts; life insurance; short- and long-term disability coverage; and 401(k). Additionally, the firm provides family forming and hormonal health benefits; childcare leave; backup child and adult care; pre-tax commuter benefits; an employee assistance program; a wellbeing program; vacation and other paid time off.

No agencies please. Outside agencies, search firms and/or their representatives will not be compensated in any way for unsolicited candidate submissions, or submissions made through anyone other than a Recruiting Department representative.

Stradley Ronon Stevens & Young, LLP is an Equal Opportunity Employer.

SAME MISSION, NEW DRIVE! You love protecting your community and doing your part to keep our nation safe.

But maybe you're looking for a change of scenery? USBP is hiring immediately for full-time, career positions , where your prior law enforcement officer (LEO) experience may qualify you for higher-graded Border Patrol Agent (BPA) opportunities.

Continue making a difference with the nation's premier federal agency charged with securing our borders and protecting our country.

Whether you gained this experience as part of a military police unit or as a member of a state or local law enforcement organization, you have an opportunity to work with highly trained professionals whose camaraderie, pride, and purpose are hallmarks of their daily mission.

Check out the duties and responsibilities section below, along with the qualifications section to see if you are eligible.

Now is the time to make your move, along with excellent base pay, location pay, exceptional benefits, and job stability, USBP is offering up to $60,000 in additional incentives to newly appointed Agents (see details below).

DON'T FORGET TO CHECK OUT THE INCENTIVES – SEE SALARY SECTION BELOW IMPORTANT NOTICE: Duty assignments available at the time of offer may include the Southwest Border, including prioritized locations.

U.S.

Border Patrol determines duty assignments at the time of offer based on operational needs, which may or may not align with candidates' first-choice preferences.

Relocation may be required.

U.S.

Customs and Border Protection (CBP) is hiring immediately for these full-time, career Law Enforcement Officer (LEO) opportunities.

Salary and Benefits: Salary for newly appointed law enforcement Border Patrol Agents varies from: Base Salary: GL-9/GS-11, $63,148
- $120,145 per year Locality Pay: Varies by duty location.

Overtime Pay: Up to 25% Duty location impacts pay rates; locality pay for federal law enforcement is higher in some locations than others.

A fully trained BPA may be eligible for up to an additional 25% of base pay per the BPA Pay Reform Act of 2014.

This is a career ladder position with a grade level progression from GL-9 to GS-11 to GS-12.

You will be eligible for a promotion to the next higher grade level (without re-applying) once you successfully complete 52 weeks in the lower grade level.

All Border Patrol Agents may select from an array of federal employment benefits that include health and insurance plans, a generous annual and sick leave program, and participation in the Thrift Savings Plan, a retirement plan that is similar to traditional and ROTH 401(k) offerings.
*Recruitment Incentive
* Newly appointed Border Patrol Agents (as defined in 5 CFR 575.102 ) will be offered up to a $20,000 incentive.

The first $10,000 will be paid upon successful completion of the Border Patrol Academy, with the remaining $10,000 awarded for accepting a prioritized location.

Prioritized locations include Sierra Blanca, TX; Presidio, TX; Sanderson, TX; Comstock, TX; Lordsburg, NM; Freer, TX; Hebbronville, TX; Ajo, AZ.
*Retention Incentive
* Newly appointed Border Patrol Agents may also qualify for up to $40,000 in additional incentives distributed over their first four years.

Duty Locations: You will be asked to select your preferred location for one of the following mission critical locations: Big Bend Sector Stations
-
*Presidio, Van Horn,
*Sanderson, Alpine,
*Sierra Blanca, Marfa Buffalo Sector Stations
- Wellesley Island Del Rio Sector Stations
- Del Rio, Brackettville,
*Comstock, Eagle Pass North, Eagle Pass South, Carrizo Springs, Uvalde El Paso Sector Stations
- Alamogordo, Clint, Deming, El Paso, Fort Hancock, Las Cruces,
*Lordsburg, Santa Teresa, Ysleta El Centro Sector Stations
- El Centro, Indio, Calexico Grand Forks Sector Stations
- Pembina Havre Sector Stations
- Havre, Malta, Plentywood, Scobey, Sweetgrass Houlton Sector Stations
- Calais, Fort Fairfield, Jackman, Rangeley, Van Buren Laredo Sector Stations
- Laredo South, Cotulla,
*Hebbronville, Laredo West,
*Freer, Laredo North, Zapata Rio Grande Valley Sector Stations
- Rio Grande City, Fort Brown, McAllen, Brownsville, Falfurrias, Weslaco, Kingsville, Harlingen San Diego Sector Stations
- Boulevard, Brownfield, Campo, Chula Vista, Imperial Beach, Murrieta, San Clemente Spokane Sector Stations
- Colville, Curlew, Metaline Falls, Oroville Swanton Sector Stations
- Beecher Falls, Burke, Champlain, Newport, Richford Tucson Sector Stations
-
*Ajo, Tucson, Nogales, Douglas, Brian A Terry, Sonoita, Casa Grande, Three Points Substation, Willcox Yuma Sector Stations
- Blythe, Yuma, Wellton Duties and Responsibilities: As a BPA, you will be part of our 60,000 workforce that strives to protect the American people by safeguarding our borders, deterring illicit activity, and enhancing the nation's economic prosperity.

Being a BPA makes you a valuable member of the Federal Law Enforcement Officer (LEO) profession.

Typical assignments include: Detecting and questioning people suspected of violating immigration and customs laws and inspecting documents and possessions to determine citizenship or violations.

Preventing and apprehending aliens and smugglers of aliens at or near the borders by maintaining surveillance from covert positions to include using infrared scopes during night operations.

Interpreting and following tracks, marks, and other physical evidence of illegal entry of persons or contraband.

Performing farm checks, building checks, traffic checks, city patrols, and transportation checks.

Patrolling the international boundary and coastal waterways using a variety of government assets such as vehicles, horses, vessels, watercraft, off-road vehicles, ATVs, snowmobiles, and motorcycles for the accomplishment of the USBP Mission.

Qualifications: GL-9: You qualify for the GL-9 grade level if you possess one (1) year of specialized experience, equivalent to at least the next lower grade level, performing duties such as: Performing physical searches of detained individuals, their vehicles, and their immediate surroundings for weapons, contraband, currency, and other evidence.

Apprehending, physically restraining, or working with law enforcement officials to identify or apprehend violators of state, federal, or immigration laws.

Proficient in the use of firearms, preparing investigative reports, serving court orders (e.g., warrants, subpoenas, etc.), and gathering evidence for criminal cases prosecuted through the court system.

If you have previous or current law enforcement or military law enforcement experience, you may qualify at the GS-11 grade level.

GS-11: You qualify for the GS-11 grade level if you possess one year of specialized experience equivalent to at least the next lower grade level, with the authority granted by the state or government to enforce laws, make arrests, and investigate crimes, performing primary duties in an official law enforcement capacity such as: Utilizing intelligence information to track illegal operations, criminal activity, threats to our nation, and/or contraband while serving as a state, federal, or military law enforcement official.

Leading investigations of fraud, contraband, criminal activity, threats to our nation, and/or illegal operations to determine sources and patterns while serving as a state, federal, or military law enforcement official.

Apprehending violators of state, federal, or immigration laws by utilizing various forms of complex technology that include surveillance, detection, situation awareness systems, and/or communications equipment.

The above experience will be applied in connection with the following: Make arrests and exercise sound judgment in the use of firearms; deal effectively with people in a courteous manner in connection with law enforcement matters; analyze information rapidly and make prompt decisions; or develop and maintain contact with a network of informants.

There are no education substitutions for the GL-9 or GS-11 grade-level Border Patrol Agent opportunities.

Other Requirements: Citizenship : You must be a U.S.

Citizen to apply for this position.

Residency : You must have had primary U.S.

residency (including protectorates as declared under international law) for at least three of the last five years.

Age Restriction : In accordance with Public Law 100-238, this position is covered under law enforcement retirement provisions.

Candidates must be referred for selection to the Border Patrol Agent position before reaching their 40th birthday in accordance with Department of Homeland Security Directive 251-03.

The age restriction may not apply if you are currently serving or have previously served in a federal civilian law enforcement (non-military) position covered by Title 5 U.S.C.

8336(c) or Title 5 U.S.C.

8412(d).

Veterans' Preference : You may also be eligible for an excepted service Veterans' Recruitment Appointment (VRA).

The age restriction does not apply if you are Veterans' Preference eligible.

Formal Training : After you are hired, you will be detailed to the U.S.

Border Patrol Academy in Artesia, New Mexico, for approximately six (6) months of intensive instruction in immigration and nationality laws, law enforcement, and USBP-specific operations, driver training, physical techniques, firearms, and other courses.

Border Patrol work requires the ability to speak and read Spanish, as well as English.

Border Patrol Agents will be provided training to become proficient in the Spanish language at the Academy.

How to Apply: Click the Apply button on this site.

You will be linked to the CBP Talent Network registration page.

For Position of Interest, select Border Patrol Agent, and then complete the pre-screening questions.

You'll then receive a link(s) to the BPA Job Opening Announcements (JOAs) on USAJOBS, the federal government's official employment site, to complete your application.

Be certain to review ALL details of the job opportunity announcement and follow all instructions in the application process, including items (resume, transcripts, etc.) to submit.

You will be evaluated based on your resume, supporting documents, and the BPA Entrance Exam.

If you have questions about the application process, contact a recruiter through the U.S.

Border Patrol page: /s/usbp.

NOTE: As a subscriber to the CBP Talent Network, you'll receive monthly emails with information about webinars, career expos, and future opportunities with CBP.

Job Title : Oracle CPQ Developer /Architect

Employment : Contract / Fulltime

Office Location : Onsite - Philadelphia, PA

Job Description

We are seeking an experienced Oracle CPQ Architect to lead and oversee Oracle CPQ implementations, ensuring alignment with business requirements and best practices. This role involves collaborating closely with cross-functional teams to design, develop, and deploy CPQ solutions that streamline the sales process, improve efficiency, and maximize profitability.

Key Responsibilities:

• Solution Architecture & Design: Lead the design of Oracle CPQ solutions, ensuring scalability, efficiency, and alignment with overall business objectives.
• Technical Leadership: Act as the Oracle CPQ subject matter expert, guiding the development team and providing mentorship to junior staff.
• Configuration & Customization: Configure and customize Oracle CPQ modules, including workflow design, pricing rules, quote templates, and catalog setup.
• Integration Management: Design and implement integrations between Oracle CPQ and other enterprise systems, such as ERP, CRM and other relevant tools.
• Requirements Gathering & Analysis: Work with stakeholders to understand business needs, translate them into technical requirements, and develop appropriate solutions.
• Testing & Quality Assurance: Oversee testing processes, including unit, integration, and user acceptance testing, to ensure the highest quality of deliverables.
• Documentation & Training: Create and maintain documentation of CPQ processes and provide training to end-users as necessary.
• Continuous Improvement: Evaluate and enhance CPQ processes regularly to improve user experience, functionality, and scalability.

Mandatory Skills

• Minimum of 8 years working with Oracle CPQ, with hands-on experience in architecture, implementation, and integration with enterprise systems.
• Experience with scripting languages such as BML, JavaScript, or Groovy.
• Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence).
• Proven experience in large-scale Oracle CPQ deployments across multiple regions.
• Strong knowledge of CPQ capabilities and complex pricing rules.
• Experience integrating Oracle CPQ with CRM and ERP systems, ideally Oracle ERP Cloud.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Ability to work independently and manage multiple tasks.
• Excellent written and verbal communication skills, including presentation skills.
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
• Ability to work effectively in a team environment and with offshore teams.

Nice to Have

• Knowledge of EBS R12 Configurator
• Knowledge of CDL rules
• Integration from EBS to CPQ for BOM and Rules

Academic Qualifications

Bachelor's degree or the equivalent combination of education plus relevant experience.

Email resume to:

Infovity Inc. is an Equal Opportunity Employer.

Job Purpose:

This position is anticipated to be scheduled a shift from Sun - Thurs 12pm-8pm.

In this role you will function as a specialist in de-escalation, customer facing processes and policies, and back-end billing operations. Work both independently, and interdepartmentally as needed to achieve optimal customer satisfaction. Process complex and high-profile customer issues, increases customer satisfaction, and decreases multiple contact cases. Handle executive escalations, which include, but are not limited to, complaints to executive board members, the Better Business Bureau, the Attorney General and other consumer protection organizations, as well as media, social media and legal threats, often acting as a liaison between our company and outside organizations. Identify complaint trends, defects, and process/policy issues, and provide recommended solutions in order to improve our products, services, and the overall customer experience.

Responsibilities:

• Manage executive level escalations, as well as organic escalations within customer care, with a high level of customer satisfaction through email, phone, internal chat, and social media platforms
• Adeptly apply professional communication skills, showing empathy when appropriate, and clearly communicating technical processes both verbally and in writing.
• De-escalate difficult customer situations via phone or email
• Work jointly with other departments, management, and remote colleagues to develop and provide creative, effective solutions when resolving escalated customer issues
• Employ active listening and thorough case research to make informed decisions
• Learn and utilize necessary case management and web tools to complete tasks
• Research and resolve advanced and back-end billing issues.
• Utilize knowledge of IONOS products and services, reasoning and compromise, for positive issue and/or conflict resolution.
• Analyze customer issues, as well as IONOS' products, policies and procedures to identify root causes for issues
• Make analysis-based suggestions for product, policy, and procedure improvements as well as defect elimination
• Address and resolve back-end issues including, but not limited to, chargeback disputes, collections discrepancies, bankruptcy filings, credit card de-authorization requests, wire payments, and creating billing process tickets.
• Maintain a positive image of IONOS' as a company and its' Customer Care organization by managing potentially difficult and evolving situations clearly, courteously and professionally.
• Balance multiple issues in a fast paced environment and manage changing priorities.

Required Qualifications:

• High school diploma or equivalent.
• At least three (3) years of progressive customer service experience with handling complex issues
• Demonstrated strong spoken and written communication skills.
• Proficient in word processing, spreadsheet and presentation software. IONOS currently uses G-Suite (Docs, Sheets, Slides)
• Experience working in a high volume setting while maintaining attention to detail.
• Prior experience providing customer service via telephone and email.
• Adept in customer service skills such as active listening, conflict management, de-escalation, professional speaking and writing
• General understanding of web hosting, using online interfaces, email, service loss or server downtime, social media platforms, etc
• Ability to learn and maintain intimate knowledge of IONOS' products and services.
• Experience in various Social Media platforms

Preferred Qualifications:

• Prior experience in "second level" or "escalated" customer conflict resolution.
• Expertise in customer service processes and escalations.
• Experience in web hosting technologies, domains, networking, or server use/support
• Prior experience utilizing creative writing in a professional setting.
• SAP experience

Physical Requirements and Working Conditions:

• The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis.
• The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
• The ability to regularly sit or stand for extended periods of time

Disclaimer

This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.

Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.

Looking for a career where you can make a meaningful impact every day? If you’re passionate about providing high-quality therapeutic support to individuals in need, COMHAR invites you to join our team as a Contractor Therapist. In this essential role, you will empower individuals and families seeking mental health, behavioral health, emotional, or developmental support by delivering compassionate, evidence-based services that foster healing, growth, and resilience.

Contract |Available In the Philadelphia, PA 19134 and 19133 Area| Bilingual Speaker Required (Spanish Speaking) | Licensure Supervision Available

Rate:

Starting at $41.00/HR

Scheduled:

Be able to contracted between the hours Monday-Friday 8AM-8PM, Saturdays 8AM-5PM you will be able to work a hybrid schedule of 3 days in the office and 2 days at home

Summary

Contractor Therapist will provide a comprehensive assessment of individuals (who may be children or adults) who may have co-occurring diagnoses. The staff therapist develops a recovery plan in partnership with the individual/family. When indicated and appropriate, the recovery plan will include goals, objectives and interventions aimed to also address substance use and health & wellness goals which impact behavioral health goals. The Contractor Therapist uses a range of psychotherapeutic interventions, including evidence-based practices (EBPs), including motivational interviewing and may also include other EBPs.

Key Responsibilities

• Provides recovery-oriented screenings and comprehensive bio-psycho-social assessments for assigned individual with reference to substance use challenges, when appropriate.
• Provides individual and group therapy to address addictive behaviors that complicate primary mental/behavioral health issues, using Evidence Based practices and approaches.
• systematic in multidisciplinary team meetings, individual supervision, group supervision to review progress on cases to ensure communication and comprehensive approach to treatment including collaborating with external teams to ensure coordination between systems; participates in supervision/meetings aimed to enhance skills related to providing effective care.
• Views individuals from a strengths approach in preparation of treatment plans, with a focus on recovery.
• Completes assessments, reports, and structured screening tools on a regular basis (I.e., PHQ-9, tobacco screen, CAGE-Aid, PTSD (Post Traumatic Stress Disorder) scale, etc.) to ensure quality data and outcome reporting.
• Maintains and updates community resources, provides information and shares with team.
• Completes all clinical documentation and other required paperwork according to required time frames and according to program guidelines.
• Participates in required clinical training and supervision sessions.
• Participates in required agency meetings; attends in service training to meet mandated training hours and ensure professional development.
• Maintains professional and ethical interactions and services.
• Adheres to all requirements, expectations, guidelines, regulations, and procedures outlined by the program, COMHAR, CCBHC, and all regulatory bodies.
• Plans and assists individuals to increase community tenure, enhance quality of life, and attain highest level of independent functioning.
• Demonstrate active caseload management: evaluating level and frequency of care, outreach, and consistent scheduling, prompting care coordination (as appropriate), and following discharge/aftercare planning.

Outpatient Therapist Required Qualifications:

• Master’s degree in Social Work, Counseling, Psychology, Marriage and Family Therapy, or related field. or;
• Full certification as an addiction's counselor or a co-occurring disorder professional by a statewide certification body which is a member of a National Certification Body or certified by another state government’s certification board. (Certification includes: CAADC (Child & Adolescent Anxiety Disorders Clinic), ADC, CAAC (Certified Associate Addictions Counselor), CCJP, CCDP, and CCDPD). Advanced degree preferred with experience working with individuals diagnosed with both mental/behavioral health and substance use diagnoses. (Agency works with each clinician to develop a training program to expand their expertise in evidence-based practices).
• Active professional licensure (LCSW, LPC, LMFT, LSW, or equivalent)—or pre-licensed clinicians with supervision options, if applicable.
• Experience in behavioral health /substance use field.
• Bilingual proficiency in English and Spanish, with strong reading and writing skills is required.
• Experience providing mental health or behavioral health therapy.
• Strong clinical documentation and communication skills.
• Ability to work independently and manage a caseload.
• Licensure Supervision Available

About COMHAR:

COMHAR is a nonprofit human-services organization dedicated to empowering individuals, families, and communities to live healthier, self-determined lives. Our mission is: “To provide health and human services that empower individuals, families and communities to live healthier, self-determined lives.” Serving the Philadelphia region since 1975, COMHAR provides a wide continuum of behavioral health, intellectual and developmental disability, substance use, and social support services. With programs that include outpatient treatment, residential services, community-based recovery centers, supportive housing, and specialized services for children, families, and diverse populations, COMHAR delivers person-centered care rooted in dignity, respect, and community integration. Today, COMHAR’s team supports more than 5,500 people each month, helping individuals build stability, independence, and meaningful connections in their communities. COMHAR strictly follows a zero-tolerance policy for abuse.

COMHAR is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace. COMHAR, Inc. is a not-for-profit community-based health and human service organization founded in 1975. We do not discriminate in services or employment on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, past or present receipt of disability-related services or supports, marital status, veteran status, or any other class of persons protected by federal, state or local law.

Compensation details: 34 Hourly Wage

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Position Overview:

We are looking for a Senior Business Systems Analyst (Sr. BSA) to join our experienced team. This position will be comprised of functional and technical related tasks and will play an integral role in the success of new business initiatives as well as the continued success of current processes. The incumbent will work directly with business leaders, business users, and IT colleagues to manage and support enterprise applications, such as Oracle Fusion cloud & E-Business Suite and others. The Sr. BSA requires a good mix of business experience, functional and technical knowledge of Oracle Supply Chain Management (SCM) functionality. Entrust is currently on Oracle E-Business Suite version 12.2.8 & Oracle Fusion Supply Chain Planning.

Responsibilities:

• Lead new features enablement initiatives sales order processing functions, especially those involving Oracle Fusion SCP & EBS SCM modules (Supply/Demand/Sales & Operations Planning, Procurement, BOM, MRP)
• Participate in business functional group meetings on a regular basis to understand business needs and challenges, and facilitate improvements
• Define, document and implement system configuration changes in enterprise business systems
• Create process/system models, specifications, diagrams, and charts as required for clearly communicating project business requirements
• Write functional specifications and closely work with application development and business intelligence teams
• Create and maintain test scenarios, test scripts and test data for validating system design, configuration, integration and performance
• Responsible for level 3 and 4 support on assigned enterprise systems
• Perform other duties and projects as assigned

Basic Qualifications:

• Undergraduate degree or equivalent education and/or work experience
• 5+ years of Business Analyst experience working with Oracle SCM modules including 2 years of Oracle Fusion SCM is required
• 5+ years of experience supporting Make to Order, Make to Stock and Assemble to Order global processes
• Understands business analysis concepts, including requirements planning, management, elicitation, communication, documentation and solution validation
• Ability to juggle competing demands and priorities while maintaining strong attention to detail
• Strong customer orientation and commitment to quality
• Proven written and verbal communications skills
• Knowledge of SQL or PL/SQL and relevant tools
• Up to 10% travel may be required
• Must be able to lawfully work within the US and have unrestricted work authorization for the US

Preferred Qualifications:

• B.S. Degree in Computer Science, Information Systems, Business or related field
• Experience working with other Oracle modules (including Inventory, Manufacturing, Order Management, Warehouse Management, Costing) is preferred but not required
• Knowledge of project management tools and techniques
• Experience leading projects
• Experience supporting a global client base
• Participation in the creation and implementation of new standards and procedures

About Entrust:

Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.

For more information, visit Follow us on, LinkedIn, Facebook, Instagram, and YouTube

Entrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.

Crown Equipment Corporation is a leading innovator in world-class forklift and material handling equipment and technology. As one of the world’s largest lift truck manufacturers, we are committed to providing the customer with the safest, most efficient and ergonomic lift truck possible to lower their total cost of ownership.

Job Responsibilities

The Software Development Manager is a critical role within the Insite agile based cloud development team chartered to develop and deploy new global fleet and service management products. The Software Development Manager reports to the Director and oversees multiple technical leads, architects, data engineers and developers. Primary responsibilities include products and technology champion, development oversight, employee development, and communication and coordination.

Due to the hybrid remote nature of this role, a reasonable commute to the New Bremen, OH location is necessary. Relocation assistance available.

Minimum Qualifications

• Bachelor's degree in computer science or related field, along with at least 5 years of related experience
• Experience managing software development teams
• 3 years related experience in cloud-based application development
• Hands on software development experience, including C#, .NET, Java, and Python
• Ability to effectively communicate technical concepts to nontechnical people to enhance understanding and drive to decisions that lead to positive outcomes
• Ability to collaborate, build relationships and influence individuals at all levels within the company
• Ability to occasionally travel locally and internationally with overnight stays

Preferred Qualifications

• Hands‑on experience developing cloud‑based applications
• Demonstrated experience in the management of Amazon Web Services (AWS) and/or Azure technologies, software development, and product development
• Demonstrate an architecture and technical background in enterprise software with a focus on an API first architecture is a plus
• Excellent written, verbal, analytical, and interpersonal skills
• Communicate technical concepts to non-technical people to enhance understanding and drive to decisions that lead to positive outcomes
• The ability to collaborate, build relationships and influence individuals at all levels within the company

Work Authorization:

Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.

No agency calls please.

Compensation and Benefits:

Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.

EOE Veterans/Disabilities