Jobs in Mi

Company Description

National Technology Management (NTM) has been delivering AI-driven Managed IT and Cybersecurity solutions since 1997. With a focus on innovation, commitment, and excellence, NTM protects organizations against accelerating cyber threats through 24/7 managed cybersecurity and proactive threat detection. By utilizing AI-powered tools, automation, and streamlined solutions, NTM helps businesses elevate efficiency, drive revenue growth, and optimize technology performance while minimizing risk. Headquartered in Franklin, MI, NTM partners with multi-location businesses and compliance-focused industries that prioritize measurable outcomes and technological optimization.

Service Delivery Manager (SDM)

Reports To: Integrator / COO

Environment: Mid-Market / Enterprise MSP (Multi-client, SLA-driven operations)

Direct Reports: Service Desk Lead, Project Manager / Delivery Lead, Field Service Technicians

Position Summary

The Service Delivery Manager (SDM) is responsible for end-to-end IT service delivery across a mid-market/enterprise MSP environment. This role ensures consistent SLA performance, operational stability, and high-quality customer experience across all managed accounts.

The SDM acts as the primary operational owner of service health—balancing people leadership, escalation management, process discipline, and cross-functional coordination with engineering and project delivery teams.

A key expectation of this role is driving continuous optimization through automation, tooling, and AI enablement to improve efficiency, scalability, and service quality.

This is a highly visible leadership role requiring strong structure, calm decision-making, and the ability to drive accountability across technical and service teams.

Core Responsibilities

Service Delivery & SLA Performance

• Own day-to-day MSP service performance across all clients
• Monitor SLA adherence, ticket aging, backlog health, and service quality metrics
• Leverage dashboards, analytics, and AI-driven insights to proactively identify risks and trends
• Drive continuous optimization of service workflows to improve resolution speed and efficiency
• Serve as final escalation point for service-related issues

Customer Experience & Escalations

• Ensure consistent, predictable, high-quality customer experience
• Lead resolution of high-severity escalations with urgency and professionalism
• Utilize automation and knowledge systems to improve response consistency and speed
• Ensure all escalations are properly documented, resolved, and communicated
• Partner with Account Management on QBRs and strategic client reviews, incorporating service insights and improvement opportunities

Team Leadership & Accountability

• Lead and develop Service Desk, Field Technicians, and Project/Delivery resources
• Drive adoption of automation tools and AI-assisted workflows within the service team
• Conduct regular 1:1s, performance reviews, and coaching sessions
• Build a culture of accountability, continuous improvement, and operational excellence
• Enable teams to reduce manual effort through standardization and intelligent tooling

Operational Excellence, Automation & Process Governance

• Enforce SOPs, runbooks, security policies, and documentation standards
• Identify and eliminate inefficiencies through process optimization and automation
• Maintain PSA hygiene (time entry accuracy, ticket classification, billing integrity)
• Own service cadences including daily huddles and weekly operations reviews
• Continuously improve service delivery processes with a focus on scalability and repeatability
• Champion the use of AI and automation to reduce ticket volume, accelerate resolution, and improve consistency

Engineering & Cross-Functional Coordination

• Partner with Engineering leadership to ensure service stability and support alignment
• Collaborate on automation initiatives, platform optimization, and tool stack effectiveness
• Coordinate on incident response, platform health, and technical debt reduction
• Identify opportunities for AI, scripting, and workflow automation to improve service delivery efficiency
• Ensure engineering resources supporting service delivery are effectively prioritized

Onboarding & Project Oversight

• Ensure new client onboarding is consistent, predictable, and well-executed
• Incorporate automation and standardized processes into onboarding to reduce variability and risk
• Oversee Project/Delivery function to ensure:
• On-time implementation
• Clear communication
• Margin protection
• Minimal post-onboarding escalations
• Continuously refine onboarding to reduce manual effort and improve speed to steady state

Capacity, Optimization & Resource Planning

• Manage staffing levels and resource allocation across service teams
• Use data, forecasting, and automation to optimize resource utilization
• Proactively address workload imbalances and capacity constraints
• Improve efficiency through workload distribution, tooling, and process improvements
• Ensure service coverage aligns with SLA requirements and organizational growth

Key Performance Indicators (KPIs)

• SLA compliance rate
• Ticket backlog health & aging metrics
• Escalation frequency and resolution time
• Onboarding success rate
• Customer satisfaction (CSAT/NPS)
• PSA data accuracy and operational compliance
• Automation adoption rate and efficiency gains (e.g., reduced ticket volume, improved resolution time)

Ideal Candidate Profile

• Calm, structured leader who performs well under pressure
• Strong operational and process discipline mindset
• Data-driven decision maker with strong analytical instincts
• Experience driving automation, process optimization, and AI adoption in service environments
• Proven ability to lead technical and service delivery teams
• Excellent communicator and trust-builder with clients and internal teams
• Experienced in MSP, IT services, or enterprise IT operations environments

Are you a current college student, recent graduate, or someone looking to jumpstart their career in an innovative and fast-paced industry? If so, the Staffing Specialist/ Driver Recruiter position could be just what you are looking for!

This position offers a $40,000 base salary plus the opportunity for bonuses such as our Recruiting Incentive program where you can earn $250 for each CDL Driver hire! (Average 2-3 hires per week)

Shifts: Full time (45 hours), Monday through Friday 8am-6pm or 9am-7pm

The Driver Recruiter is crucial to the organization, as they will be hiring essential employees that make the wheels turn on the supply chain! Some qualifications we are looking for in a candidate include:

• Self-motivation and a strong, assertive personality
• Detail oriented and organized
• Effective written and verbal communication skills
• Customer service or sales experience is ideal
• Ability to multi-task and problem solve
• High time management capabilities

In this position, the Driver Recruiter will be responsible for:

• Sourcing, screening, and hiring for positions including CDL A drivers, contractors, and owner operators
• Applicant screening, processing, and follow ups
• Tracking data and completing reports
• Ensuring applicants meet federal and local eligibility requirements

This position is fully onsite in Warren, MI

Benefits include: major medical, dental, vision, 401K, and paid time off!

Our employees have company pride and push themselves to succeed. We are looking for candidates that will serve as the future of the company. As a hard-working, motivated employee, there are opportunities for growth and advancement from within! We want to hear from you. Apply today!

Electrical Systems Engineer – High Voltage Vehicle Systems

Location: Troy, MI

Job Type: Full-Time

Hiring Partner: Raizan Solutions LLC (Authorized hiring partner – We do NOT charge candidates)

About the Client

Our client is an engineering and manufacturing company specializing in advanced battery systems, high-voltage power distribution, ruggedized energy systems, and custom electrification solutions. They support OEM, commercial vehicle, specialty, and defense customers with rapid prototyping and production-intent system development.

Raizan Solutions LLC is recruiting on behalf of this client. We act solely as the hiring partner and do not charge candidates any fees.

Position Summary

The Electrical Systems Engineer will lead and support the development of high-voltage battery systems, power distribution architectures, and vehicle-level electrical integration. This role spans system design, requirements, embedded controls coordination, safety analysis, and hands-on prototype validation.

You will collaborate closely with mechanical, controls, software, and manufacturing teams to deliver robust systems through the full development cycle—from concept to system launch.

Key Responsibilities

Electrical & System Design

• Design and document electrical architectures, schematics, wiring diagrams, and component selections for Li-ion battery systems, HV distribution, and vehicle integration.
• Develop and maintain system requirements, interface definitions, DFMEAs, PFMEAs, DVP&R, and system test plans.
• Apply strong engineering knowledge of HV components: contactors, switches, HVIL, insulation, isolation monitoring, safety interlocks, bus bars, sensors, and protective devices.
• Support PCB/hardware development efforts (Altium preferred; OrCAD or equivalent considered).

Controls & Software Integration

• Coordinate with controls and software teams on system behaviors, state machines, protection logic, and calibration.
• Support embedded controls development using MATLAB/Simulink/Stateflow, model-based design, and C-based integration review.
• Use CAN tools (Vector CANalyzer, CANape) to evaluate control systems, validate functionality, and troubleshoot issues.

Testing, Validation & Debug

• Develop validation test procedures for system-level and component-level verification.
• Perform hands-on prototype testing, fault evaluation, root-cause analysis, and troubleshooting of high- and low-voltage systems.
• Follow lab and vehicle test procedures to evaluate system performance, safety interactions, and functional behavior.

Program & Cross-Functional Coordination

• Work with internal team members and external suppliers to ensure successful design, build, and validation.
• Participate in recurring technical review meetings to identify risks, integration issues, and quality concerns.
• Assist in project planning—tracking timing, risks, status, and technical deliverables.

Documentation & Build Support

• Generate and coordinate build documentation, assembly instructions, inspection sheets, and test records.
• Support prototype build reviews, manufacturing handoff, and initial production readiness.

Qualifications

Education

• Bachelor’s degree in Electrical Engineering, Controls, Computer Engineering, or Mechatronics from an accredited institution.
• Equivalent experience will be considered.

Experience

• 5–15 years of experience in electrical or systems engineering for EV, hybrid, automotive, heavy vehicle, or defense systems.
• Proficiency in electrical system architecture, safety concepts, and requirements flow-down.
• Experience with:
• MATLAB/Simulink/Stateflow
• LabVIEW
• Vector CANalyzer / CANape / CAN tools
• SPICE / PSpice
• Controls platforms (MotoHawk, dSPACE, ETAS preferred)
• Hands-on experience with high-voltage battery systems, inverters, DC-DC converters, BMS, and vehicle electrical integration.
• Familiarity with EV industry standards, ISO 26262 concepts, and relevant military or commercial vehicle standards (preferred).
• Experience with PCB design tools (Altium) is a plus.

What You Bring

• Strong analytical and problem-solving skills.
• Ability to manage multiple technical tasks in a fast-paced, hands-on environment.
• Excellent communication, collaboration, and documentation capabilities.
• A proactive mindset with strong attention to detail.

Why Join This Opportunity

• Work on cutting-edge battery systems, high-voltage electrification, and ruggedized energy products.
• Be part of a small, agile engineering environment with meaningful technical ownership.
• Exposure to diverse projects and close collaboration with customers and leadership.
• Competitive compensation and opportunities for long-term growth.

Apply Today

If you’re ready to help drive the future of advanced electrified systems and thrive in a collaborative, hands-on engineering environment, Raizan Solutions LLC would be happy to connect.

Principal Scientist, Botanical Identification & Authentication

Location: Ann Arbor, MI

Schedule: Full-Time, On-Site

Compensation: Top-of-market salary + equity + full benefits

About the Opportunity

A venture-backed laboratory technology company is building a modern testing platform designed to make product safety, purity, and ingredient verification faster, more transparent, and easier for consumer brands.

Backed by leading investors and experienced founders, the company is rethinking how laboratory testing integrates with software—allowing brands to streamline regulatory compliance while using testing data to build consumer trust.

As part of its next phase of growth, the company is launching a Botanical Identification & Authentication division and is seeking a Principal Scientist to build and lead this capability from the ground up.

This is a greenfield leadership opportunity for a scientist who has previously built or led botanical authentication programs and wants to architect a best-in-class system using modern lab infrastructure and scalable processes.

Role Overview

The Principal Scientist, Botanical Identification & Authentication, will design, build, and scale a comprehensive botanical identity testing program.

This role will be responsible for method selection, validation, SOP development, reference library creation, and production-scale testing workflows. You will also serve as the organization’s technical authority on botanical identification, helping internal teams and customers navigate complex ingredient authentication challenges.

The ideal candidate combines deep technical expertise with systems thinking, capable of building a rigorous and scalable authentication framework that integrates multiple orthogonal testing methods.

Key Responsibilities

• Build the company’s botanical identification and authentication program, including instrumentation selection, testing menu design, and operational workflows.
• Develop multi-method authentication strategies incorporating techniques such as:
• HPTLC
• Macroscopic and microscopic botanical identification
• DNA barcoding
• Chemical profiling and fingerprinting
• Establish and curate botanical reference libraries, including voucher specimens, chromatographic fingerprints, DNA barcode sequences, and microscopic image datasets.
• Develop SOPs, validation protocols, and documentation frameworks that support repeatability, regulatory alignment, and scalable operations.
• Lead method development and validation efforts aligned with recognized pharmacopeial and botanical testing standards.
• Serve as the organization’s technical authority on botanical identity determinations, helping resolve ambiguous or disputed identifications.
• Train and mentor laboratory staff on botanical authentication techniques to build internal expertise.
• Partner with laboratory leadership and executive teams to prioritize method development and align testing services with customer demand.
• Drive continuous improvements in turnaround time and testing efficiency, applying automation and process optimization where possible.
• Stay current on emerging technologies and regulatory developments in botanical authentication.

Qualifications

Education & Experience

• PhD or MS in Botany, Pharmacognosy, Plant Biology, Natural Products Chemistry, or a related field
• 10+ years of hands-on experience in botanical identification and authentication
• Prior experience building or managing a botanical identity testing program, ideally within an analytical or contract testing laboratory

Technical Expertise

• Deep expertise in:
• HPTLC method development and interpretation
• Microscopic and macroscopic botanical identification
• DNA barcoding for species identification
• Experience designing orthogonal authentication strategies using multiple analytical techniques
• Proven experience taking laboratory methods from development through validation and routine production use

Regulatory & Industry Knowledge

• Familiarity with pharmacopeial standards and botanical testing methods
• Working knowledge of dietary supplement and botanical regulatory frameworks
• Experience with quality systems such as ISO 17025 is preferred

Additional Attributes

• Systems thinker with the ability to design scalable laboratory processes
• Strong communicator capable of translating complex scientific concepts into clear guidance
• Comfortable working in a fast-paced, high-growth environment

Compensation & Benefits

• Top-of-market salary
• Equity participation
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for long-term career growth within a rapidly scaling organization

Why This Role

This is a rare opportunity to build a botanical authentication capability from the ground up within a modern laboratory platform backed by experienced founders and strong venture funding.

The team is focused on bringing greater transparency and scientific rigor to consumer products, helping companies verify product integrity while meeting evolving regulatory requirements.

If you’re excited about combining deep botanical science with real-world impact, we’d love to connect.

Description:

Job Summary:

We are seeking a skilled and detail-oriented Vehicle Technician to support our corporate fleet operations. This role involves diagnosing and repairing vehicles, performing routine maintenance, and collaborating closely with Engineering to identify and resolve quality issues.

Key Responsibilities

-Diagnose, troubleshoot, and repair mechanical and electrical issues across corporate vehicles

-Perform routine maintenance and inspections to ensure safety and optimal performance

-Collaborate with Engineering teams to identify root causes of vehicle quality issues

-Document findings, repairs, and technical insights clearly and accurately

-Support Engineering with testing, data collection, and special projects

-Follow all company safety protocols and compliance standards

Qualifications

-Proven experience as an automotive or fleet technician

-Strong diagnostic and problem-solving skills

-Familiarity with vehicle systems, diagnostics tools, and repair procedures

-Ability to read and interpret technical manuals and schematics

-Good communication skills and ability to work cross-functionally

-Valid driver’s license

Job Title: Sr. Automation Engineer

Duration: Long Term

Client: LTTS

Job Summary

Panasonic Avionics Corporation is seeking Senior Automation Engineers to lead and enhance advanced automation solutions for embedded and UI-driven systems. The ideal candidates will bring deep expertise in Python-based automation, Robot Framework, and QNX environments, with a strong focus on scalable test architecture, framework migration, and high-volume regression execution. This role requires hands-on technical leadership, cross-layer debugging skills, and collaboration within complex embedded and aviation-grade systems.

Mandatory Technical Skills

(Minimum 5+ years of hands-on experience in each)

• Python automation using Pytest or Robot Framework
• UX/UI Automation & Testing

Key Responsibilities

• Design, architect, and enhance scalable automation frameworks using Python and Pytest.
• Perform migration of automation assets from Robot Framework to Python/Pytest, ensuring feature parity and long-term maintainability.
• Analyze and interpret large Robot Framework keyword libraries and enable reuse within Python-based executions.
• Optimize hybrid execution models involving both Pytest and Robot Framework assets.
• Develop wrapper layers, fixtures, utilities, and reusable automation components.
• Independently debug complex cross-layer automation issues spanning Python, Robot Framework, QNX OS, and device-level tools.
• Integrate automation frameworks with CI/CD pipelines using tools such as Jenkins, GitLab CI, or Azure DevOps.
• Execute and maintain UI and device automation using Appium, Selenium, or equivalent tools.
• Enforce modular test design principles, including page-object and page-keyword patterns, to ensure long-term automation maintainability.
• Mentor junior engineers and uphold automation design, coding standards, and best practices.

Required Qualifications

• 5+ years of hands-on experience with Python automation and Pytest.
• Strong practical experience with Robot Framework, including keywords, resources, variables, and test structuring.
• Proven experience managing and maintaining large keyword repositories (1000+ keywords).
• Solid understanding of Git version control, branching strategies, and CI/CD workflows.
• Experience with UI and device automation tools such as Appium and Selenium.
• Strong analytical, debugging, and problem-solving skills with the ability to work independently.
• Excellent communication skills and experience working in cross-functional teams.

Preferred Qualifications

• Experience in mobility, embedded systems, aviation, or high-volume regression environments.
• Exposure to automation framework migration, cross-framework interoperability, or keyword reuse models.
• Bachelor’s degree in Computer Science, Electronics, Engineering, or a related fiel

• Grow: Tuition reimbursement, in-person and online development, and access to our career hub to help you advance.
• Thrive: Full benefits, paid holidays, generous PTO, employee discounts, and free individual retirement counseling.
• Be Well: Free wellness platform for you and your family, plus personalized support for personal or family challenges.
• Be Heard: Share your ideas and help shape the way we work through improvement huddles, employee surveys, and town hall meetings
  
  

• Sets up and stocks cafeteria using FIFO, monitors quality of food & assure enough food & paper stock available.
• Responsible for brewing coffee, and keeping a good stock of beverages.
• Serves & replenishes hot food in cafeteria, including monitoring temperatures and quality of food. Areas include breakfast, lunch & dinner service.
• Cleans and sanitizes workstations, counters, steam tables and other equipment.
• Interacts with customers/patients throughout the day/evening. Helps answer questions about food, ingredients & special needs.
• Knowledgably about the food they are serving, including suggestive selling
• Performs other duties and responsibilities as assigned
  
  

• High School Diploma or GED
  
  

Job Title: Lab Tech-Micro

Location: ADA, MI

Duration: 06 Months with Possible Extension

Micro Lab Technician: Laboratory Testing

This is an entry level position for a Microbiology Lab Technician, which operates under the Quality Control Unit. In this role you will be supporting testing and release of raw materials, finished consumer goods, and/or environmental samples.

This first shift position will work as part of a cohesive laboratory team which often uses a rotational schedule to keep the work interesting and to ensure workload is covered. You will be trained on multiple techniques within the micro laboratory and will be kept up-to-date with team meetings. Daily duties may include cleaning, record keeping, media preparation, and calibration of equipment. Once trained, occasional weekend work may be required.

Skills to be successful in the role:

•Flexible team player

•Attention to detail

•Ability to communicate and elevate issues to leadership

•Ability to sit, stand, and lift up to 50lbs

•GMP microbiology laboratory experience preferred

Required qualifications:

•Laboratory experience (in education or industry)

•Demonstrated ability to follow SOPs/test methods

Education: 2 years of college in a science related field and/or demonstrated experience in microbiology laboratory procedures

Hello,

Job: Project Manager 3

Location: Lansing MI - HYBRID

***Second Round: In-person interview at Lansing, Mi, Client's location.

- Hybrid Work Schedule (Non-Negotiable): There is no remote-only option

- Candidates must be local to the Lansing, Michigan area (within a 1-hour commute). This requirement is non-negotiable

The Project Manager (PM) leads the modernization project team responsible for achieving the project objectives. The PM plans, manages, and communicates project activities ensuring the project is delivered according to the project scope, schedule, and budget as defined in the project charter. Adopting the ORS culture of collaboration across all teams will be integral to the success of this position and the project. ORS relies on Agile Scrum self-managed teams, which require a servant leader PM to be successful.

General responsibilities:

• Accountable for monitoring and communicating project progress by actively managing the cost, schedule, scope, resources, quality, and risks.
• Understands business and technical objectives of a project and works closely with Product Owners.
• Accountable and responsible for clear, timely, and accurate communications with stakeholders, particularly the Modernization Steering Team, project team members, program manager, and Agency/DTMB management, on the status of the project, using appropriate communication methods.

Required Qualifications:

• 5+ years of experience managing projects with budgets greater than $20 million.
• 5+ years Agile Scrum experience (documented in resume).
• Past 5 years of experience must be as a Project Manager working on IT Projects.
• Documented experience managing an IT project in a large, complex enterprise-governed IT ecosystem.
• Experience working with other project managers to ensure technology integration between systems.
• Must be local to Lansing, Michigan area (within 1 hour). Work will be Tuesday and Wednesday in office. Monday, Thursday, and Friday can be remote (non-negotiable).
• Provide name and US telephone number of three professional references that can speak to IT project management experience.
• Address on Michigan driver’s license will be verified prior to interview.

Preferred Qualifications:

• 1+ years of Microsoft DevOps experience
• Previous state government experience highly desired.

---

Thanks

Srujana

Email:

Job Title: Plaid/Pattern & Apparel Graphic Designer (Temporary, Onsite)

Location: Dearborn, MI (fully onsite)

Schedule: 32 hours/week (4 days)

Duration: Mid/late May – October (mat leave coverage)

Rate: $40 - $45/hour

About the Brand:

Join a global workwear and lifestyle apparel company known for durable, high-quality clothing and accessories. The brand blends functionality with style across apparel, hats, and accessories.

Role Overview:

We’re seeking a creative Plaid/Pattern and Apparel Graphic Designer to support our design team while our current designer is on maternity leave. You’ll create prints, patterns, and graphics for a wide range of apparel and accessories.

Key Responsibilities:

• Design plaids, patterns, and graphics for apparel, hats, and accessories.
• Collaborate with the design team to develop on-brand creative assets.
• Work onsite using company-provided workstations and software.

Requirements:

• Proven experience in pattern or apparel graphic design.
• Familiarity with Shima Seiki design software preferred.
• Strong creative skills and attention to detail.
• Ability to work 32 hours/week onsite for the full duration.