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Are you an experienced IT Project Manager with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced IT Project Manager to work at their company in Columbia, SC.
Position Summary: The Project Manager will report to a Portfolio Manager with a team of 8 - 10 Project Managers. Most project teams will range between 8 and 20 team members. My team supports various portfolios, including Data Exchange, Telephony, Mobile/Full Site, and AEM.
Primary Responsibilities/Accountabilities:
- Lead several projects (one to five) in a strong matrix environment executing Software Development Lifecycle methodologies.
- Developing and monitoring project plans, communication plans, risk management plans, and project artifacts from project initiation to post implementation/closure.
- Ensures project deliverables are complete on time, on budget, within scope, and in accordance with client's standards:
- Responsible daily for the development, execution, and maintenance of project plans and project communications:
- Facilitating effective communications between all parties involved in the project, including meetings, correspondence/recaps, status reports and other project artifacts per client's standards.
- Monitors resource requirements and assign deliverables based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
- Identifies and manages tasks and issues that impact the scope, budget, risk, and resources of the work effort to ensure delivery as planned.
- Provides both written and verbal project status updates upon request.
- The candidate should be versed in IT SDLC
Qualifications:
- Bachelor's Degree or 4 years of job-related work experience or 2 years of job-related experience plus an associate's degree in any major.
- 3 years IT experience in a leadership capacity on one or more project teams. Completion of the client's Training Program for Project Management may substitute for one year of work experience.
- A credit check is required
- Windows applications (Word, Excel, Outlook, SharePoint Online, PowerPoint, Visio, Project, Teams, etc.)
Preferred:
- Azure Boards, Project
- Demonstrated organizational skills.
- Demonstrated IT project management experience.
- Strong written and verbal communication skills.
- Dependability
- Accountable for results.
- Adaptable
- Presentation skills.
Position Summary
The IT Sales Consultant is responsible for generating new monthly recurring revenue by identifying, engaging, and closing net‑new business opportunities. This role is ideal for a consultative, high‑energy sales professional who understands the value of managed IT services, cybersecurity, Microsoft 365, and cloud transformation. The IT Sales Consultant will position the organization as a strategic business partner and guide prospects through a structured, insight‑driven sales process.
Key Responsibilities
New Business Development
• Prospect, qualify, and build a healthy pipeline within assigned territories and verticals
• Use industry insights to educate prospects on risks, gaps, and opportunities
• Conduct discovery meetings to understand business challenges, IT maturity, compliance needs, and operational drivers
• Tailor messaging and value propositions to executive‑level buyers (CFO, COO, CEO, IT leadership)
Sales Process Execution
• Develop proposals for managed services and project‑based solutions
• Lead proposal reviews and technical scoping sessions with internal engineering resources
• Maintain accurate pipeline management and CRM hygiene
• Consistently meet or exceed monthly, quarterly, and annual revenue targets
• Qualify out low‑fit opportunities to maintain pipeline quality
Relationship Building
• Build credibility with financial and operational decision makers through professionalism and industry knowledge
• Cultivate long‑term relationships with prospects and referral partners
• Attend networking events, industry groups, and community organizations to expand reach
• Collaborate with internal teams to ensure smooth handoff and strong customer experience
Market & Industry Awareness
• Maintain a strong understanding of service offerings, pricing, and competitive differentiators
• Stay informed on MSP industry trends, cybersecurity threats, and compliance‑driven opportunities (HIPAA, CMMC, SEC, FTC Safeguards, etc.)
• Tailor messaging to vertical‑specific needs using established positioning frameworks
Required Qualifications
• 3+ years of B2B sales experience
• Proven success in meeting or exceeding revenue quotas
• Strong verbal, written, and presentation communication skills
• Understanding of managed IT services, cloud technologies, cybersecurity, and Microsoft 365
• Experience using CRM systems
• Self‑motivated, disciplined, and capable of managing a full sales cycle independently
• Ability to build relationships with financial and operational stakeholders
Preferred Qualifications
• Experience selling into industries such as healthcare, construction, financial services, legal, or government
• Familiarity with MSP operational models (NOC/SOC, ticketing, SLAs, QBRs/EBRs)
• Knowledge of compliance frameworks (HIPAA, CMMC, NIST, CIS, SEC, FTC)
• Experience with Challenger, Solution Selling, or similar consultative methodologies
Senior IT Staffing Account Executive / Market Leader
Locations:
Open to proven senior producers across the U.S. with an established market presence
The Opportunity
This role is built for experienced IT staffing producers who want more than a quota - they want ownership. Zeektek is hiring a senior-level Account Executive to build and own a market, shape a long-term growth strategy, and scale a book of business with full organizational backing.
This is an ideal opportunity for a high performer who feels constrained in their current role - capped commissions, limited autonomy, internal competition, or lack of investment - and is ready to create something lasting. The role is challenging by design, but for the right individual, it is exceptionally lucrative and offers the chance to establish a personal legacy within a fast-growing firm and the tech staffing industry.
What You’ll Own
- End-to-end ownership of a defined market or vertical within IT staffing
- Development and execution of a long-term market growth strategy
- Full responsibility for business development, account expansion, and revenue growth
- Ability to build, scale, and retain a high-performing consultant population
- Strategic relationships with senior-level hiring leaders and decision-makers
- Autonomy to shape how your desk, territory, and client base are built
- Close partnership with executive leadership to align growth strategy and resources
This is not a plug-and-play role — it’s a build, scale, and lead opportunity.
Who This Role Is For
You’re likely a fit if you:
- Have 5+ years of IT staffing experience with a proven record of growth
- Think beyond individual placements and focus on market penetration and scale
- Want to own your success without internal competition or artificial limits
- Are motivated by building something that’s truly yours - not just inheriting accounts
- Thrive in environments that reward initiative, resilience, and strategic thinking
- Are financially driven and comfortable with high accountability
- See challenges as leverage points, not obstacles
Requirements
- 5+ years of technical staffing agency experience (required)
- Demonstrated success growing accounts, territories, or verticals
- Experience selling SOW and Project solutions in addition to traditional staffing
- Strong network of client relationships within IT and technology leadership
- Proven ability to scale consultant headcount and revenue
- Strategic mindset with hands-on execution ability
- High integrity, professionalism, and business acumen
Why This Role Is Different
- True market ownership - no internal competition for your accounts
- Uncapped earning potential designed for top-tier performers
- Profit sharing opportunities tied to market success
- Executive-level visibility and decision-making influence
- Support from recruiting, marketing, and leadership invested in your growth
- A company culture that rewards builders, not just maintainers
Zeektek invests in people who want to build - and backs them fully once they do.
Why Top Performers Choose Zeektek
- Competitive base + best-in-class, uncapped commission structure
- Aggressive bonus and incentive programs
- Direct access to C-Suite leadership - no layers of red tape
- 401(k) with company match
- Medical, dental, and vision insurance
- Company outings and team events
- A high-performance culture that rewards results
- Unlimited Paid Time Off
About Zeektek
Zeektek is an award-winning IT staffing and solutions firm founded on loyalty, trust, and performance. Recognized as a Best Staffing Firm to Work For and among the Fastest Growing Technical Staffing Companies, we are intentionally building markets through senior talent who want autonomy, upside, and long-term impact.
Equal Opportunity Employer
Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.
Senior IT Staffing Account Executive / Market Leader
Locations:
Open to proven senior producers across the U.S. with an established market presence
The Opportunity
This role is built for experienced IT staffing producers who want more than a quota - they want ownership. Zeektek is hiring a senior-level Account Executive to build and own a market, shape a long-term growth strategy, and scale a book of business with full organizational backing.
This is an ideal opportunity for a high performer who feels constrained in their current role - capped commissions, limited autonomy, internal competition, or lack of investment - and is ready to create something lasting. The role is challenging by design, but for the right individual, it is exceptionally lucrative and offers the chance to establish a personal legacy within a fast-growing firm and the tech staffing industry.
What You’ll Own
- End-to-end ownership of a defined market or vertical within IT staffing
- Development and execution of a long-term market growth strategy
- Full responsibility for business development, account expansion, and revenue growth
- Ability to build, scale, and retain a high-performing consultant population
- Strategic relationships with senior-level hiring leaders and decision-makers
- Autonomy to shape how your desk, territory, and client base are built
- Close partnership with executive leadership to align growth strategy and resources
This is not a plug-and-play role — it’s a build, scale, and lead opportunity.
Who This Role Is For
You’re likely a fit if you:
- Have 5+ years of IT staffing experience with a proven record of growth
- Think beyond individual placements and focus on market penetration and scale
- Want to own your success without internal competition or artificial limits
- Are motivated by building something that’s truly yours - not just inheriting accounts
- Thrive in environments that reward initiative, resilience, and strategic thinking
- Are financially driven and comfortable with high accountability
- See challenges as leverage points, not obstacles
Requirements
- 5+ years of technical staffing agency experience (required)
- Demonstrated success growing accounts, territories, or verticals
- Experience selling SOW and Project solutions in addition to traditional staffing
- Strong network of client relationships within IT and technology leadership
- Proven ability to scale consultant headcount and revenue
- Strategic mindset with hands-on execution ability
- High integrity, professionalism, and business acumen
Why This Role Is Different
- True market ownership - no internal competition for your accounts
- Uncapped earning potential designed for top-tier performers
- Profit sharing opportunities tied to market success
- Executive-level visibility and decision-making influence
- Support from recruiting, marketing, and leadership invested in your growth
- A company culture that rewards builders, not just maintainers
Zeektek invests in people who want to build - and backs them fully once they do.
Why Top Performers Choose Zeektek
- Competitive base + best-in-class, uncapped commission structure
- Aggressive bonus and incentive programs
- Direct access to C-Suite leadership - no layers of red tape
- 401(k) with company match
- Medical, dental, and vision insurance
- Company outings and team events
- A high-performance culture that rewards results
- Unlimited Paid Time Off
About Zeektek
Zeektek is an award-winning IT staffing and solutions firm founded on loyalty, trust, and performance. Recognized as a Best Staffing Firm to Work For and among the Fastest Growing Technical Staffing Companies, we are intentionally building markets through senior talent who want autonomy, upside, and long-term impact.
Equal Opportunity Employer
Zeektek is proud to be an Equal Opportunity Employer. Employment decisions are based on merit, qualifications, and business needs.
Sen
Summary:
The Senior Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Sr. Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred five to seven (5 to 7) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Experience with software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Advanced troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNP, CCIE, CISSP
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Collaborate with network architect to design and build functional networks.
- Provide level 3 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Mentors team members designing and building technical solutions.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Pay Range: Minimum $41.40/hr, Maximum $64.61/hr
Summary:
The Engineer, Network is responsible for the implementation and support of network infrastructure, including LAN, WAN, WLAN and SDWAN to support critical healthcare operations across The Guthrie Clinic (TGC). This role ensures high availability and performance for clinical systems, patient care services, and administrative functions across the hospital network. The Engineer collaborates with IT teams, vendors, and hospital stakeholders to align network solutions with organizational goals and regulatory requirements. This position will be a technology advocate throughout the organization for the effective application of technology to meet business needs and to support business changes and growth. Technology functions include network infrastructure, architecture and protocols (routers, switches, wireless controllers, access points, firewalls, network appliances), network automation and operations, patch management, application delivery, monitoring and cloud computing.
Experience:
1. Preferred three to five (3 to 5) years of experience in implementing and managing complex network infrastructure in an enterprise environment; healthcare experience preferred.
2. Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization.
3. Experience in network protocols (e.g., TCP/IP, BGP, OSPF, MPLS) and technologies (e.g., Cisco, Extreme, Palo Alto).
4. Proficiency in network security tools (e.g., firewalls, IDS/IPS, NAC).
5. Knowledge of software-defined networking (SDN) and cloud-based network solutions (e.g., AWS, Azure).
6. Knowledge of Azure networking services (e.g., MS Azure VNET, ExpressRoute, vWAN, etc.)
7. Proficient with monitoring and logging tools for access management and troubleshooting using such tools as Syslog, ACS, Netflow, Solarwinds and protocol analyzers.
8. Knowledge of network security and encryption standards.
9. Intermediate troubleshooting skills.
10. Ability to work with network security devices such as Palo Alto, Cisco ASA.
11. Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
12. Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
13. Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
14. Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
15. Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
- Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
1. Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
Education:
1. Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
Licenses/Certifications:
1. Preferred certifications include CCNA
Essential Functions:
- Responsible for installation and maintenance of network devices.
- Monitors functions of network devices to ensure acceptable performance.
- Creates and maintains documentation related to network configuration and network topologies.
- Serves as subject matter expert across network technologies and solutions supporting LAN, WAN, WLAN and SDWAN.
- Troubleshoots and resolves LAN, WAN, WLAN and SDWAN incidents.
- Provide level 2 escalation support and troubleshooting to resolve complex network incidents and tasks.
- Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
- Monitors industry trends, maintains knowledge of developments in network infrastructure, architecture and protocols, network automation and operations, patch management, application delivery, monitoring and cloud computing.
- Maintain current working knowledge of IT best practices and innovative solutions within both healthcare and industry. Identifies leading edge technologies for potential early adoption that will result in service differentiation and create competitive advantage. Collaborates with other TGC IT departments, TGC management and business leaders assisting in the evaluation and validation of emerging technologies. Identifies strategies to mitigate risk associated with leading edge technologies.
- Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
- Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
- Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
- Willingness to travel between sites in the TGC Pennsylvania/New York regional footprint (Sayre, Towanda, Troy, Corning, Cortland, Binghamton, etc.)
- Performs related duties as assigned and unrelated duties as requested.
Other Duties: Other duties as assigned
Health Plan IT Director
Onsite | Dallas, Texas
We are seeking an experienced IT Applications Manager to lead health plan-focused application development and support within our payer organization in Dallas, TX.
This role oversees mission-critical insurance systems supporting eligibility, utilization management, care management, pharmacy, and related payer operations. This is not a hospital IT role — we are seeking a leader with direct health plan / insurance-side experience. The ideal candidate brings strong payer application knowledge, a data-driven mindset, and proven success leading teams in delivering projects on time and within scope.
What You’ll Do
- Lead and manage a team of IT professionals supporting health plan applications
- Oversee application development, integration, enhancement, and production support
- Partner closely with business stakeholders to translate operational needs into technical solutions
- Provide architectural input and solution design guidance (non-coding leadership role)
- Manage vendor relationships, including third-party system implementations (e.g., pharmacy platforms)
- Ensure strong process control, documentation, and system governance
- Drive project execution with strong focus on timelines, accountability, and quality
- Collaborate with enterprise IT teams to ensure cohesive system integration
- Maintain compliance with HIPAA and healthcare data privacy standards
What We’re Looking For
- 5+ years of IT leadership experience within a health plan / payer organization
- Direct experience supporting insurance-side systems (eligibility, UM, care management, pharmacy)
- Strong background in data-driven application environments
- Experience overseeing vendor implementations and system integrations
- Demonstrated ability to lead cross-functional projects and meet deadlines
- Strong documentation, process management, and operational discipline
- Experience managing teams of 10+ FTEs
- Working knowledge of SQL and application environments (technical fluency required; coding not required)
- Bachelor’s degree in Computer Science or related field
Make an Impact Through Technology Are you a technical Business Systems Analyst who thrives at the intersection of business strategy and software development? Do you enjoy transforming complex requirements into scalable, high-impact technology solutions?
We are a nationally recognized healthcare services organization supporting patients across the country. Our technology team plays a critical role in powering systems that help deliver essential services to thousands of individuals every day.
This is your opportunity to join a forward-thinking IT organization where your work directly drives operational excellence, innovation, and meaningful outcomes.
About the Opportunity We are seeking a highly motivated IT Business Systems Analyst (Technical) to support enterprise applications and system initiatives. In this role, you will design, test, implement, and optimize business systems while partnering with stakeholders across the organization.
You’ll work closely with developers, business leaders, and cross-functional teams to deliver scalable, high-quality technology solutions that improve efficiency and performance.
What You’ll Do Business & Systems Analysis
- Gather, analyze, and translate business requirements into detailed technical specifications
- Conduct stakeholder interviews to define scope, timelines, and deliverables
- Ensure solutions align with budgets, project deadlines, and business objectives
- Assist with system design, development, deployment, and ongoing support
- Collaborate with programmers and developers throughout the SDLC
- Support infrastructure improvements to enhance scalability and integration
- Manage projects from concept through implementation
- Interface with internal clients to define scope and deliver results
- Mentor and review work of other Business Systems Analysts
- Develop and execute detailed test plans
- Create and maintain process documentation and workflows
- Review and edit technical documentation across IT teams
- Track product updates to ensure documentation stays current
- Establish standards for IT documentation, forms, and workflows
- Create scalable processes that ensure operational consistency
- High school diploma or GED
- 10+ years of related experience OR equivalent combination of education and experience
- Strong analytical and problem-solving skills
- Ability to communicate complex technical concepts to non-technical audiences
- Experience supporting application development and system implementation
- Bachelor’s degree in Computer Science, Business Information Systems, or related field
- Experience with billing, collections, or revenue cycle systems
- Healthcare industry experience
- Working knowledge of SQL and ability to write basic queries
- Experience with legacy systems or Query tools
- Microsoft Office (Outlook, Word, Excel)
- Email and internet-based research tools
- General office and remote work technology
- Strong written and verbal communication
- High attention to detail
- Ability to manage multiple priorities
- Self-starter with excellent organizational skills
- Ability to work independently and collaboratively
- Discretion when handling confidential information
Why Join Us?
- Remote flexibility
- Competitive salary + bonus potential
- Growth-oriented IT environment
- Collaborative, supportive culture
- Meaningful work supporting essential services nationwide
Kavaliro provides Equal Employment Opportunities to all employees and applicants. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Kavaliro is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Kavaliro will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please respond to this posting to connect with a company representative.
Overview
We are partnering with a growing, well-established construction company that is creating a new IT Director position to lead the next phase of technology modernization across the organization.
This role will oversee a lean IT function and drive major initiatives including a full ERP transition, systems integration, and long-term infrastructure strategy.
This is a high-impact, business-facing leadership role — ideal for someone who understands construction operations and can align technology with field execution, finance, and job costing.
Why This Role Was Created
The company is at an inflection point:
- Currently operating on QuickBooks Desktop
- Preparing for a likely transition to Sage
- Using Procore, Kojo, ADP, and other supporting systems
- Operating within Google Enterprise, with a future goal of transitioning to Microsoft
Need a strategic IT leader who can own these initiatives from roadmap to execution.
Key Responsibilities
ERP & Systems Leadership
- Lead full ERP evaluation, selection, and implementation (anticipated Sage transition)
- Improve and standardize job costing workflows across platforms
- Build reliable integrations between accounting, project management, and field systems
- Oversee system migrations, data governance, and reporting accuracy
Technology Strategy & Architecture
- Develop and execute a multi-year technology roadmap
- Evaluate and optimize current software stack (QuickBooks, Procore, Kojo, ADP, etc.)
- Lead potential transition from Google Enterprise to Microsoft ecosystem
- Create scalable infrastructure to support company growth
Construction-Focused IT Enablement
- Partner with Operations, Finance, and Project Management teams
- Ensure field teams have effective tools, hardware, and connectivity
- Improve workflow efficiencies across estimating, project execution, and accounting
- Enhance business intelligence and reporting capabilities
Leadership & Oversight
- Provide leadership to existing IT Manager
- Establish IT policies, cybersecurity standards, and best practices
- Manage vendors and third-party technology partners
- Develop IT budgets and control capital expenditures
Ideal Background
- 8+ years of progressive IT leadership experience
- Experience within construction, contracting, engineering, or project-based industries strongly preferred
- Proven success leading ERP implementation (Sage experience preferred)
- Deep understanding of construction job costing and financial workflows
- Experience integrating systems such as accounting software, Procore, and payroll platforms
- Exposure to Google-to-Microsoft transitions a plus
- Strong business acumen and ability to translate technical solutions into operational impact
What Success Looks Like
- Clean, accurate, real-time job costing visibility
- Seamless ERP transition with minimal operational disruption
- Improved reporting across projects and corporate functions
- Technology aligned with long-term growth strategy
- Reduced manual spreadsheets and patchwork integrations
IT Operations Specialist
Reports to: Director of Technology
Role Overview
The IT Operations Specialist supports day-to-day technology operations across corporate offices and jobsites. This role serves as the primary point of contact for end-user support and works closely with the Director of Technology to strengthen and mature the company’s internal IT operations capability.
This position is ideal for a hands-on technical professional who enjoys problem-solving, working directly with users, and contributing to a structured and evolving IT environment.
Key Responsibilities
- Provide L1/L2 support for Windows 10/11 environments
- Troubleshoot Microsoft 365, Procore, Viewpoint, and related SaaS platforms
- Resolve login, MFA, and access-related issues
- Perform onboarding and offboarding (AD, M365 licensing, device configuration)
- Configure and deploy laptops, tablets, and mobile devices
- Troubleshoot basic networking issues (IP, DHCP, DNS)
- Coordinate with the MSP for escalations when required
- Maintain accurate ticket documentation and follow structured processes
- Identify recurring issues and suggest improvements
- Take ownership of assigned tickets through resolution or proper escalation
Qualifications
- 3–5 years of hands-on IT support experience (corporate or multi-site preferred)
- Strong Windows 10/11 troubleshooting skills and Microsoft 365 proficiency
- Hands-on experience managing users and groups in Active Directory (on-prem or hybrid preferred)
- Experience with Microsoft 365 in hybrid environments
- Working knowledge of networking fundamentals (IP addressing, DNS, DHCP, VLAN basics)
- Experience with ticketing systems
- Device provisioning experience
- Relevant certifications are a plus, demonstrated hands-on experience is highly valued.
Professional Skills
- Strong communication skills (technical to non-technical)
- Structured and methodical troubleshooting approach
- Process-driven and organized
- High accountability and ownership mindset
- Comfortable working in a hybrid internal + MSP support model
- Demonstrates responsiveness and reliability in hybrid work environments
Work Model
Primarily on-site role supporting multiple offices and jobsites.
On-site presence aligned with operational needs
- 1–2 remote days per week depending on workload and projects
- Full-time, Monday–Friday
- 7:00 AM on-site start time
- Occasional after-hours availability when scheduled in advance
Job Title: IT Deskside Support Staff
Department: Information Technology
Reports To: IT Support Manager / IT Operations Manager
Job Summary
The IT Deskside Support Staff provides hands-on technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, and connectivity issues. This role focuses on delivering responsive, customer-oriented IT support to ensure employees can effectively use technology in their daily work.
Key Responsibilities
- Provide on-site and remote deskside support for desktops, laptops, printers, mobile devices, and peripherals
- Diagnose and resolve hardware, software, operating system, and application issues
- Install, configure, and upgrade computer systems, software, and standard applications
- Support Windows operating system and common business applications (e.g., Microsoft 365)
- Set up new user workstations, including hardware deployment and user account configuration
- Manage user accounts, passwords, and permissions in Microsoft 365 and other business applications.
- Respond to IT service requests and incidents according to defined SLAs
- Escalate complex issues to infrastructure or specialized support teams as needed
- Perform basic network troubleshooting (LAN, Wi-Fi, VPN connectivity)
- Maintain accurate documentation of incidents, solutions, and asset inventory
- Educate users on basic IT usage, security awareness, and best practices
Required Skills and Competencies
- Strong customer service and interpersonal skills
- Hands-on experience with desktop and laptop hardware troubleshooting
- Knowledge of Windows 10/11 and/or macOS environments
- Familiarity with Microsoft 365, email systems, and common office applications
- Basic understanding of networking concepts (IP addressing, Wi-Fi, VPN)
- Ability to follow procedures and document technical issues clearly
- Good time management and multitasking abilities
Qualifications
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
- 1–3 years of experience in deskside, desktop, or helpdesk support roles
- Relevant certifications are an advantage (e.g., CompTIA A+, ITIL Foundation, Microsoft certifications)
Working Conditions
- Primarily on-site role in Washington, IA with frequent interaction with end users
- Occasional on-site role in Coralville, IA
- May require occasional after-hours or weekend support
- Some lifting of IT equipment (desktops, monitors, printers)
Preferred Attributes
- Patient, proactive, and solution-oriented mindset
- Ability to work well in a team-oriented support environment
Are you passionate about solving complex technical issues and providing top-notch support to end-users? Do you thrive in a fast-paced environment where your problem-solving skills can make a real impact?
As an IT Technician, you will have the opportunity to provide technical support, maintain computer systems, and troubleshoot hardware and software to ensure the seamless operation of SVM’s IT infrastructure. The IT Technician will play a crucial role resolving technical issues across the organization and safeguarding the security of our systems, data, and networks.
This is a 12-month temporary position with the potential to transition to a full-time role.
What you will do
- Provide Tier 1 helpdesk support for day-to-day IT needs across SVM’s operations.
- Address ticket requests, handling tasks that vary in complexity in a timely manner and escalating if needed.
- Deploy, install, configure, and maintain computer hardware, software, systems, network, printers and scanners.
- Assist in maintaining network infrastructure, including routers, switches, firewalls, and VPNs, and ensure security protocols are followed.
- Assist the IT Team with new hire desk set-up including hardware deployments and configurations.
- Assist with station set-up at jobsites as business requires to ensure project teams have the necessary resources to perform their duties effectively.
- Maintain software licensure, including registering and removing employees as needed.
- Maintain asset databases, ensuring complete and accurate records of asset tags, serial numbers, and availability
- Perform troubleshooting both in-person and virtually to diagnose and resolve technical issues.
- Create and update training guides for various systems, ensuring employees have access to current information and procedures.
- Assist with special projects that vary in complexity.
- Assist the IT Department with other tasks as business requires.
Education, Skills & Experience
- Bachelor’s Degree in Information Technology or similar field highly preferred.
- 0-2 years of experience in IT desktop support or similar role required.
- Demonstrated proficiency in various office equipment and programs including MS Office Suite (Word, Excel, etc.) required.
- Ability to communicate effectively both verbally and written required.
- Self-starter with the ability to work independently, manage multiple tasks, and meet deadlines in a fast paced environment required.
- Proven problem-solving skills with the ability to effectively troubleshoot issues effectively in both office and field settings required.
- Ability to work effectively within a team environment required.
- Willingness to undergo a comprehensive background check required.
Compensation & Company Benefits Include
This is a full-time exempt position. The compensation for this role is $70,304 - $80,000 annually and is based on experience and skillset. The schedule for this position is Monday – Friday from 7:00am-4:00pm and includes a one hour unpaid lunch break and two separate rest breaks.
Well-Being: EAP / Paid Time Off / Paid Holidays / Sick Leave / Interactive Breakroom / Positive Pulse Program
Community Investment: Volunteer Opportunities / Team Building Activities / Employee Activities
Physical Requirements
As an IT Technician in the Mechanical Contracting Industry, there are certain physical requirements you should be aware of. These requirements ensure that you are capable of performing the necessary tasks safely and effectively. Reasonable accommodations may be provided to qualified applicants who may not be able to fulfil certain aspects of the role. The key physical requirements for this role are outlined below:
- This role may involve working at a desk, computer, or standing for prolonged periods of time.
- This role may involve extensive physical activity, including walking, standing, and carrying company hardware within our headquarters or in trailers at job sites.
- This role may involve lifting and transporting equipment such as computers, cables, servers, and other small hardware parts, typically up to 50 lbs.
- This role may involve utilizing hand tools and other equipment when connecting cables, assembling workstations, or troubleshooting devices.
- This role may involve traveling to job sites to set up workstations in trailers, where using appropriate personal protective equipment (PPE) will be required.
Who We Are:
At SVM, we are more than just a leading mechanical contractor specializing in design-build commercial HVAC, plumbing, piping, service/maintenance, and 24-hour emergency services. We’re a team dedicated to supporting the Bay Area, Sacramento, and Nevada regions with trusted expertise and an unwavering commitment to delivering exceptional experiences at every level.
Our success is built on a collaborative culture that values teamwork, innovation, and doing the right thing. We take pride in fostering an inclusive and welcoming environment where every team member feels supported, valued, and empowered to grow. At SVM, we believe our people are our greatest asset, and we prioritize their development, well-being, and success.
Our state-of-the-art fabrication facility reflects our dedication to quality and efficiency. By leveraging cutting-edge 3D design and manufacturing technology, we detail and fabricate ductwork, piping, and pre-skidded equipment to execute projects with precision and excellence.
At SVM, we don’t just focus on work—we focus on balance. We encourage a life-work approach that allows our team to thrive both personally and professionally. We are committed to helping our team members grow, stay curious, and work collaboratively to tackle any challenge. With the support of peers, managers, and executive leadership, our team is equipped to succeed and build meaningful careers.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhausted list of all responsibilities, duties and skills required.
We’re seeking an experienced Sales Support Representative to partner with sales, technical, and procurement teams in a fast‑paced IT services environment. This role is ideal for someone who thrives on organization, cross‑functional collaboration, and supporting revenue growth across technology, telecom, network, and infrastructure solutions.
What You’ll Do
- Support the end‑to‑end sales lifecycle, including RFP/RFQ coordination, pipeline tracking, and order fulfillment
- Partner closely with sales, engineering, finance, and vendors to ensure accurate, timely delivery of IT solutions
- Maintain and organize sales documentation, pricing, contracts, and proposals
- Enable pipeline generation through strong administrative support and process execution
What You Bring
- 5+ years of administrative experience supporting sales, marketing, or procurement teams
- Hands‑on experience with RFPs/RFQs and sales pipelines in an IT services or technology solutions environment
- Strong understanding of telecom, network, or infrastructure services
- Exceptional organizational and communication skills, with proven success working across cross‑functional teams
Why This Role
- High‑impact position supporting complex IT solutions
- Exposure to enterprise‑level technology deals
- Collaborative, team‑oriented environment where your support directly drives sales success
Job Type & Location
This is a Contract to Hire position based out of Torrance, CA.
Pay and BenefitsThe pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
This is a fully onsite position in Torrance,CA.
Application DeadlineThis position is anticipated to close on Mar 20, 2026.
h4>About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at .
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.
TECHNOGEN is a Small and Woman Owned Minority Business with GSA Advantage Certification.
We have offices in VA; MD and Offshore development centers in India.
We have successfully executed 100 projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.
Title: Business Development Manager (Staffing and IT Services) Location: Chantilly, VA (Onsite/ Hybrid) Employment Type: Full-Time Role Overview We are seeking a results-driven Business Development Manager with strong direct client and MSP relationships who can actively go to market, generate staffing requirements, and build long-term client partnerships.
This role requires a hunter mindset, strong industry connections, and the ability to independently open new accounts in the US staffing ecosystem.
Key Responsibilities Proactively identify, pursue and onboard new Clients (Direct clients, MSPs, VMS-driven accounts).
Leverage existing industry connections to generate immediate Staffing requirements Conduct in-person and virtual meetings with clients to understand hiring needs and timelines.
Represent the company in the market, industry events and networking forums.
Staffing and Account Growth Work closely with Recruiting/ Delivery teams to fulfill open requirements Drive requirement flow across IT and niche skill areas as applicable Ensure consistent pipeline creation and Account expansion Manage client expectations and ensure high-quality delivery and responsiveness Market and Relationship Management Stay current with US Staffing trends, Rate Cards, Compliance, and Clients' hiring behavior.
Build trusted relationships with Hiring Managers and Procurement teams Negotiate commercials, MSAs and SOWs in coordination with the Contracts Team Required Qualifications 5-10 years of experience in US Staffing Business Development.
Proven track record of opening new accounts and generating staffing requirements.
Strong network with Direct Clients, MSPs and Vendor Programs.
Deep understanding of the US Staffing lifecycle, including Compliance and Delivery models.
Excellent communication, negotiation and client-facing skills.
Ability to work independently with minimal supervision.
Preferred Qualifications Existing active Client relationships that can convert easily Experience working with offshore recruiting teams Background in IT staffing, professional services, or consulting firms Experience handling enterprise and mid-market clients Best Regards, Ashok Kumar Sr.
Talent Acquisition Specialist Email: Web: 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151 US Staffing Business Development., Direct Clients, MSPs, Vendor Programs.
Job Title: IT Business Analyst – Aviation (Minneapolis–Saint Paul, MN)
No. of Positions: 1
Nature of Job: Full time
About the Company:
We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are an SME based in Paris, France, India (Virtual) and Minneapolis, USA with mostly large international clients.
Our high-tech innovation in modern technologies is what makes us win. We are experiencing rapid growth internationally (USA, Europe, and IN). See us at our product, an open Cloud, Mobile, and Wearable platform, we create innovative software solutions, providing technological and analytical services. Our advanced technology (Integration of ATA2200/iSpec2200/S1000D) in Aircraft Maintenance, Repair and Overhaul contributed to our strong international growth and establishing collaborations with the biggest aircraft maintenance companies all over the world.
To support our continued expansion, we are seeking an IT-focused Business Analyst / Management Information Systems (MIS) professional to join our growing team in Minneapolis–Saint Paul, MN.
The Role :
As an IT Business Analyst, you will play a key role in bridging operational requirements with FieldLogs’ technical capabilities. You will work closely with customers, product, and engineering teams to ensure successful implementation, integration, and adoption of our platform.
This position requires strong analytical skills, system understanding, and the ability to translate complex business processes into structured technical specifications within aviation and field operations environments.
Key Responsibilities :
- Gather, analyze, and document business and system requirements
- Translate operational workflows into functional and technical specifications
- Support system integration activities, including API coordination and data mapping
- Ensure alignment between customer enterprise systems and the FieldLogs platform
- Contribute to implementation projects from requirements definition through deployment
- Collaborate closely with Product and Engineering to clarify technical requirements
- Support testing phases (UAT), validation, and go-live preparation
- Prepare documentation including functional specifications and integration documentation
- Participate in client workshops, solution discussions, and pre-sales scoping when needed
Qualifications :
- Master’s degree in Information Systems, Computer Science, Engineering, or a related field
- 3–5 years of experience in IT Business Analysis, MIS, or SaaS implementation environments
- Strong understanding of enterprise system integration, API interoperability, and data mapping
- Experience translating business requirements into structured system documentation
- Exposure to Aviation, MRO, or technician-driven operational environments is a strong advantage
- Ability to collaborate across international and cross-functional teams
- Strong analytical mindset and structured problem-solving skills
- Valid authorization to work in the United States
We offer a competitive compensation package depending on your profile. You will have a unique opportunity of being part of a young and fast-growing team where you can make your mark. This may include taking over and growing our service delivery for a marquee customer depending on your experience, skills, and drive. Compensation to be commensurate to your experience.
Location:
Minneapolis–Saint Paul (MN) preferred.
Occasional travel to client sites may be required, with up to 25% travel expected.
Contact :
Trekea is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Trekea are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
BlueWater Federal is looking for a Sr IT Project Manager to support the SEWS III program in Colorado Springs.
Responsibilities
- Identify project requirements and come up with plans to meet those requirements.
- Maintain project time frames, budget estimates and status reports.
- Determine needed resources for projects, such as computer equipment and employees, through coordination with technical team.
- Coordinate project team members and develop schedules and individual responsibilities within the project.
- Implement strategies that deliver projects on schedule and within budget.
- Use project management tools to track project performance and schedule adherence.
- Conduct risk assessments for projects.
- Collect, analyze, and summarize information and trends as needed to prepare project status reports.
- Establish and implement project communications plans and organize meetings to provide updates to stakeholders on progress.
Qualifications
- Bachelor’s degree in IT/Computer Science or related field and 10+ years IT project management experience
- PMP certification is required
- Must have an active Secret clearance
- Proficient with Microsoft Office Suite and related software
- Understanding of networks and IT infrastructure.
- Proficient with, or able to quickly become proficient with, a range of general or specialized applications, software, and hardware used in the organization and the industry
BlueWater Federal is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sexual orientation, gender identity, status as a protected veteran, or any other characteristic protected by law. BlueWater Federal is a VEVRAA federal contractor and we request priority referral of veterans.
We offer a competitive health and wellness benefits package, including medical, dental, and vision coverage. Our competitive compensation package includes generous 401k matching, employee stock purchase program, and life insurance options, and time off with pay. Salary range: 140-150K
** Candidate Should be Local to Sacramento, CA Area **
** Healthcare Public Sector Experience Required
Mandatory Qualifications (M)
- Project Management Experience
- Seven (7) years of full-time equivalent broad, extensive, and progressively responsible experience applying project management principles, methods, techniques, and tools.
- At least four (4) years of this experience must have been in a leadership capacity.
- Education
- Must possess a bachelor’s degree. Additional qualifying experience may be substituted for the required education on a year-for-year basis.
- Certification
- Must possess a valid Project Management Professional (PMP) certification issued by the Project Management Institute (PMI).
- Healthcare IT Experience
- Three (3) years of experience working as a Senior Project Manager in the healthcare IT industry.
- IT Project Management Experience
- Three (3) years of experience in IT project management or coordination activities, including collaboration with technical teams and business stakeholders.
- Pre-Sales and Sales Experience
- Experience supporting pre-sales activities, including RFP/RFI responses, technical solutioning, effort estimation, proposal development, and client presentations.
- Experience collaborating with sales teams on opportunity qualification, stakeholder engagement, scope definition, and transition from sales to delivery.
- Demonstrated ability to align delivery strategy with business development objectives.
Desirable Qualifications
- Six (6) months or more of experience working as a Senior Project Manager within the California Medi-Cal program.
- Six (6) months or more of experience working on health information data system projects.
- Possession of an active and valid Scrum Master or Agile Practitioner certification.
Six (6) months or more of experience using Atlassian Jira in an Agile development environment.
Monday - Friday 8 am - 5 pm
Onsite
Summary:
The Senior Associate Counsel provides legal support for hospital information technology operations, including comprehensive legal and strategic guidance on the procurement, deployment, and governance of information technology systems (ISD) and artificial intelligence. This position reports to the Vice President, Senior Associate Counsel with a reporting matrix to the Chief Information Officer.
Responsibilities:
* Advise hospital leadership and procurement teams on the legal implications of acquiring new technologies, such as electronic health records (EHR), telemedicine platforms, cybersecurity tools, and medical devices and the implementation of artificial intelligence tools.
* Draft, review, and negotiate a broad array of information technology contracts—such as software-as-a-service (SaaS) agreements, cloud hosting terms, data processing addenda, and business associate agreements. Identify and address legal risks in vendor offerings and technology solutions.
* Advise hospital leadership on legal considerations surrounding digital transformation initiatives, innovation adoption, and strategic partnerships with technology providers.
* Collaborate with hospital IT and security teams to develop policies and protocols for safeguarding patient data and critical systems. Advise on incident response plans, breach notification procedures, and risk mitigation strategies. Stay abreast of emerging threats and evolving best practices.
* Provide legal support for hospital-wide policies on technology use, social media, device management, remote work, mobile access to sensitive information, and enterprise risk for information technology. Ensure policies reflect current legal requirements and operational needs.
* Support the hospital in managing disputes or litigation related to technology vendors, data breaches, intellectual property claims, and other technology-related matters. Coordinate with litigation counsel as needed.
* Education and Training: Provide ongoing education to staff and leadership on legal implications of technology adoption, emerging regulatory requirements, and evolving risks in the health technology landscape.
* Identify and assess legal, operational, and compliance risks in IT contract.
* Other duties as assigned.
Other information:
Technical Expertise
* Openness to learning and keeping pace with rapid changes in both healthcare delivery and technological innovation.
* Aptitude for working effectively with clinicians, IT professionals, administrators, vendors, and regulators.
* Capacity to guide organizational leadership through complex legal and strategic decisions regarding technology investments.
* Resourcefulness and creativity in navigating novel legal challenges emerging from digital health transformation.
Education and Experience
* Education: Juris Doctor (JD) degree from an accredited law school; Ohio bar admission or ability to obtain admission prior to start date.
* Experience: Minimum of 5 years of legal practice advising in healthcare Information technology contracts is required.
* Technical Knowledge: Familiarity with healthcare IT systems, data privacy and security laws, and emerging technologies (such as artificial intelligence, cloud computing, and IoT).
* Skills: Strong contract negotiation, drafting, and analytical skills. Excellent verbal and written communication abilities. Competency in risk assessment and strategic thinking.
* Demonstrated integrity, discretion, and ability to work collaboratively with multidisciplinary teams.
Full Time
FTE: 1.000000
Status: Onsite
Purpose
The Director, IT Service Desk is responsible for leading the enterprise Service Desk function that supports store operations, corporate offices, distribution centers, and digital commerce environments. This role owns the Tier 1 support experience, drives service quality, stability, and continuous improvement, and acts as the front door to IT for all associates.
In a retail environment where uptime, speed, and customer experience are critical, this leader ensures rapid issue resolution, effective incident management, and seamless escalation into Tier 2 and Tier 3 technology teams.
Key Responsibilities
Service Desk Strategy & Leadership
- Define and execute the Service Desk strategy aligned with business priorities, peak retail cycles, and digital transformation initiatives
- Lead a multi-channel support model (phone, chat, self-service, automation)
- Establish a customer-centric culture focused on associate experience and first-contact resolution
- Build scalable operating models to support store growth, seasonal demand, and new technology rollouts
Operations & Incident Management
- Own Tier 1 support operations for all end-user and store technologies
- Lead Major Incident Management and Command Center activities
- Ensure consistent incident triage, escalation, and communications during outages
- Partner closely with Infrastructure, Digital Workplace, Network, and Application teams for Tier 2/3 resolution
Performance, Metrics & Continuous Improvement
- Use analytics to identify systemic issues and drive problem management
- Continuously improve service processes using ITIL and lean principles
- Measure CSAT on a monthly basis to capture customer sentiment and trending.
Define and monitor KPIs including:
- First Contact Resolution (FCR)
- Mean Time to Resolution (MTTR)
- Service Level attainment
- Ticket backlog and aging
Retail & Store Technology Support
- Prepare Service Desk operations for store openings, promotions, and holiday peaks
- Partner with Store Operations to improve technology adoption and minimize disruption
- Maintain Disaster Preparedness documentation to assist stores with storm prep and recovery tasks
Ensure high availability support for:
- POS systems
- Store networks and devices
- Workforce mobility tools
- Collaboration and productivity platforms
Technology, Tools & Automation
- Own Service Management Request, Incident and Problem functions with ServiceNow as the primary delivery platform
- Drive self-service, knowledge management, and automation to reduce call volume
- Improve shift-left capabilities and reduce dependency on Tier 2/3 teams
Vendor & Financial Management
- Manage outsourced or co-sourced Service Desk providers (if applicable)
- Own the Service Desk budget and cost optimization initiatives
- Ensure vendors meet performance, quality, and compliance expectations
People Leadership & Talent Development
- Lead, mentor, and develop Service Desk managers and leaders
- Establish training, certification, and career progression paths
- Build a resilient, high-engagement team capable of supporting 24x7 retail operations
Qualifications & Experience
Required
- 10+ years of progressive IT experience with 5+ years in Service Desk or IT Operations leadership
- Experience supporting retail, multi-site, or frontline operations
- Strong knowledge of ITSM frameworks (ITIL v3/v4)
- Proven experience managing high-volume support environments
- Demonstrated success leading major incident and outage response
- Strong executive communication and stakeholder management skills
Preferred
- Experience with ServiceNow or comparable ITSM platforms
- Experience leading 24x7 or follow-the-sun support models
- ITIL certification (Intermediate or Managing Professional)
- Experience integrating Command Center or Technology Operations Center models
- Exposure to digital commerce or omnichannel retail environments
Leadership Competencies
- Customer-first mindset with strong business acumen
- Calm, decisive leadership during incidents and peak retail events
- Data-driven decision making
- Ability to influence without authority across technology teams
- Passion for continuous improvement and operational excellence
WORKING CONDITIONS
Work takes place primarily in a corporate office or hybrid work environment, with occasional travel to stores, distribution centers, or partner locations as needed.
Role involves typical sedentary work with periodic movement.
Benefits & Rewards
- Bonus opportunities at every level
- Non-traditional retail hours (we close at 7p!)
- Career advancement opportunities
- Relocation opportunities across the country
- 401k with discretionary company match
- Employee Stock Purchase Plan
- Referral Bonus Program
- 80 hrs. annualized paid vacation (full-time associates)
- 4 paid holidays per year (full-time hourly store associates only)
- 1 paid personal holiday of associate’s choice and Volunteer Time Off program
- Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
