Weigel Broadcasting Contact Jobs in Usa

Role - Contact center engineer - Five9

Location : Phoenix, AZ (Onsite)

JD:

8+ years of commercial software development experience

Design and implement scalable Caas and IVA solutions leveraging Google Cloud and Google CX

(Dialoglow CX), including conversational IVR design, NLU/NLP modeling, intent and flow orchestration, webhook integrations, speech-to-text/text-to-speech, and seamless integration with Five and enterprise systems.

* Architect secure, resilient cloud infrastructure on GCP using services such as GKE, Cloud Run, Cloud Functions, Pub/Sub, Apigee, and BigQuery, implementing IAM, VPC design, encryption, multi-region high availability, and Infrastructure as Code (Terraform) to support enterprise-grade customer experience platforms.

* Architect, implement, and optimize Five CRaas solutions, including ACD, skills-based routing, dialer, omnichannel capabilities, and campaign management, ensuring scalable, secure, and compliant contact center operations.

* Lead integrations and migrations leveraging Five APls and telephony capabilities, including CRM/CTI integrations, webhooks, SIP/WeRTC, security configuration (RAC, PCI/HIPAA), and transition from legacy contact center platforms to Five.

* Experience with Agile development, Continuous Integration, and Continuous Delivery, including working knowledge of various tools in the CI/D pipeline. DevOps and Observability.

* Experience with automated release management using GitHub Actions.

* Experience in Architecture design and modeling should possess strong skills in designing and modeling complex systems and architectures.

* Good understanding of data structures, algorithms, and design patterns

* Great written communication and documentation abilities

* Strong understanding of cloud security architecture and Encryption and OAth.

* Looks proactively beyond the obvious for continuous improvement opportunities.

* Leadership and communication: lead teams and collaborate with stakeholders, so strong leadership and communication skills are essential.

* Excellent communication skills, with the ability to influence at all levels across functions, from both technical and non-technical perspectives alike.

Full-Time Remote opportunity available in Charleston Metro Area, Columbia Metro Area, Florence, Myrtle Beach & Greenville/Spartanburg, SC.

This position is predominately remote; however, you may be required to come onsite as needed.

Are you passionate about helping others? Do you enjoy interacting with customers over the telephone and working in a high volume, fast-paced environment? As a Contact Center Service Representative, you will provide exceptional customer service via telephone and offer financial products and services that meet the customers' needs.

As a Contact Center Service Representative, a typical day might look like this:

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

This job might be for you if:

• You enjoy assisting customers over the phone and you thrive in a fast-paced environment. Multitasking is your strength.
• You connect well with others and you're comfortable talking to people. You are not bothered by offering financial products and services to customers.
• You are seeking some work/life balance and want a schedule that allows you to spend nights and weekends with your family and friends.
• You are a pro at managing your time and staying on track.
• You are awesome at consistently following policies and procedures.
• You are cool under pressure. You don't get flustered or take it personally when you have to deal with an irate customer.
• You volunteer for new challenges without being asked.

The Perks:

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.

To land this role, you need to have a high school diploma (or equivalent), at least one year of customer service experience in a call center or banking environment, and a positive attitude. Apply .

Bilingual in English and Spanish preferred, but not required. Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

Must meet the minimum requirements of high-speed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.

Training for this position is held onsite, in-person at our headquarters located in North Charleston, SC. Training starts the first Monday of the month, typically 4 weeks in total, Monday-Friday.

Note: Relevant military experience is considered for veterans and transitioning service members.

South Carolina Federal Credit Union is an Equal Employment Opportunity Employer.

$14.25/hour.

Ages 18+. Pay may vary between position based on job responsibilities. This is an in-person role located in Sandusky, Ohio and shifts assigned to you will be between the hours of 8am and 11pm.

The Contact Center Agent is responsible for creating, modifying, and canceling guest reservations at various resort properties. Agents are required to assist guests by answering questions, resolving concerns, and providing accurate information. Room for growth and advancement with the possibility of year-round agent and leadership roles.

• Answer inbound calls and chats regarding reservations, park information, questions and concerns in a timely and professional manner.
• Ensure guest information is entered accurately.
• Enter and maintain credit card details in a secure and confidential process.
• Make people happy by providing memorable service that builds long-lasting relationships.
• Identify the needs of the guest, clarify information, and provide solutions to their problems.
• Maintain a positive and approachable attitude that fosters a welcoming environment for everyone.

Some of our amazing perks and benefits: 

• Fosters a healthy work-life balance
• Complimentary tickets for friends and family
• Office incentives
• Discounts on park food and merchandise
• Discounts on local businesses and attractions
• Employee events and gatherings
• Paid training and free uniforms provided 

• Make our guests happy by delivering memorable experiences and helping them create lifelong memories.
• Gain skills, knowledge and experience that will benefit your future. 

• Ability to provide exceptional customer service with a passion to help guests from all over the world.
• Excellent communication and active listening skills.
• Must be able to multi-task and work in a loud, fast-paced environment.
• Self-starter and ability to work efficiently with minimal supervision.
• Must maintain professionalism and confidentiality.
• Open availability to include working weekends, nights, and holidays.
• Must have computer literacy and ability to type a minimum of 25 wpm.
• Experience with general office environment.
• Must be 18+ years of age.
• Preferred experience in a resort, call center or an attraction setting.
• Ability to pass a mandatory (or random) drug test, per Company policy, unless prohibited by state or provincial law
• Ability to pass a background check, if 18 years of age or older, which may include, but is not limited to, credit, criminal, DMV, previous employment, education and personal references, per Company policy, unless prohibited by federal, state, or provincial law

Contact Center Senior Operations Manager

Position is 100% Onsite – Greenville, South Carolina

Who We Are

• Harte Hanks (NASDAQ: HHS) is a leading global customer experience company whose mission is to partner with clients to provide them with CX strategy, data-driven analytics and actionable insights combined with seamless program execution to better understand, attract, and engage their customers. Using its unparalleled resources and award-winning talent in the areas of Customer Care, Fulfillment and Logistics, and Marketing Services, Harte Hanks has a proven track record of driving results for some of the world's premier brands.

Position Overview

• The Harte Hanks Sr. Operations Manager is responsible for managing the day-to-day activities of an account which includes building client relationships, managing customer communication, and coordination of multiple service lines for successful program delivery, problem solving, and team leadership.
• To provide short- & long-range management of account(s) activity.
• Liaison between Harte-Hanks (all areas) and the client.
• Monitor all program activities to ensure processes, procedures and client commitments are being followed and achieved.

Key Responsibilities

• Manage the daily activities of account management/ and support staff, including but not limited to Inventory Management, Distributions, Customer Service and Order Processing/Fulfillment.
• Provide directions to other account management and support staff, promoting consistent, tactical account management business practices.
• Facilitate problem identification and resolution.
• Ensure client commitments are consistently achieved.
• Support multiple special projects, as required, simultaneously.
• Ensures alignment between operational plans and budgetary expectations.

Requirements

• 3 years’ minimum experience as a Senior Ops Manager / Site Director (or equivalent)
• Experience implementing impactful change management and integrating innovation/analytics/insights into their operations.
• Strong organizational, time management and presentation skills.
• Ability to manage multiple time sensitive, deadline-oriented projects simultaneously, in a fast-moving environment.
• Ability to clearly communicate (written/verbal) with internal and external audiences.
• Strong problem solving and analytical skills.
• Proven experience in strategic operations management, including budget oversight, forecasting and long-term planning.
• Experience leading leaders (managers/supervisors) and developing high-performing teams.
• Proficient in Word, Excel, PowerPoint, and Tableau.
• Ability to translate operational data into actionable insights and strategic decisions.
• Detail-oriented, self-motivated & able to work well independently.
• Position is Onsite in Greenville South Carolina

Preferred Training/Experience:

• 4-year degree
• 5 years’ business experience in a related industry (project management, customer service, direct marketing or service bureau experience)
• Six Sigma certification
• Background working with BPO partners or outsourced operations.
• Financial - invoice reconciliation, performance-based programs and contract adherence.

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more
• Equal Opportunity Employer / M / F/ H / V

This job description is intended to outline the general scope and level of work expected from employees in this role. Actual duties, responsibilities, and qualifications may vary depending on the specific assignment or team.

Stating at $14.00 an hour plus eligible for BONUS Working at Weigel's is more than a job. We are in the people business. We make a difference in our communities. We invest in your future.

What we offer:

• Flexible schedules, both full time and part time - 1st, 2nd and 3rd shifts
• Competitive pay and benefits
• On Demand pay - work today and access up to 50% of your pay on the same day *Must have one successful deposit before participation.
• Leadership opportunities

Apply NOW! Tired of the doing the same old thing at work? Come join us for a unique opportunity to serve your community in a clean, state of the art facility with lots of fun and flexibility and many different and exciting things to do.

Requirements:

Additional Responsibilities:

• Assists management team in training, developing and directing the team members; maintaining sales records; controlling the flow and distribution of merchandise and supplies; and providing for the safety and security of the team members.
• Assists in achieving sales and labor goals; assists in maximizing sales.
• Proficient in both opening and closing store procedures, daily banking, cash handling and loss prevention procedures; responsible for balancing, verifying, and maintaining store funds and keeping cash tills low. Auditing daily paperwork.
• Complying with all guest service and merchandising procedures; effectively using reorder guides to maintain proper stock levels and ensure accurate and timely ordering of products.
• Maintain a valid driver's license and reliable transportation in order to complete store banking procedures as needed.
• Reflecting Weigel's image by interacting in a professional manner with guests, associates, peers, vendors and home office personnel. Maintaining a positive and productive atmosphere; motivating staff.
• Receiving and processing deliveries in accordance with company standards and safeguards.
• Ensures that all safety standards are being met.
• Responsible and accountable for the facility as pertaining to its overall physical image, maintenance, equipment, inventory and cash and cash equivalencies.
• Performing related duties as assigned by supervisor
• REQUIRED High School Diploma or equivalent.
• PREFERRED - Prior Retail Experience.
• Be at least 18 years or older.
• Work a flexible schedule of day/night shift, weekends, and holidays.
• Maintain regular and predictable attendance. Follows all schedules and personnel scheduling policies/procedures.
• Ability to read and write English, solve practical problems, & basic math skills.
• Ability to work with customers; properly respond to inquiries or complaints; & communicate complaints, operational issues, etc. to management in a timely manner.
• Follow written and verbal instructions; able to count money and make change accurately.
• Good organizational skills, ability to stay focused, & professional phone etiquette.
• Ability to work as part of a team and interact with different levels such as hourly team members, customers, vendors, and corporate representatives.
• Must pass a background screen and drug test

Additional Requirements:

• REQUIRED High school diploma or equivalent.
• Ability to work with guests; properly respond to inquiries or complaints; communicate complaints, requests, operational issues, etc. in a professional, effective and timely manner.
• Ability to work with other store associates as a team.
• Basic computer skills ability to utilize Microsoft windows environment to perform clock in and out procedures and company paperwork.
• Excellent interpersonal, written and verbal communication skills. Ability to read and write English; solve practical problems; basic math skills.
• Follow written & verbal instructions; able to make change accurately.
• Strong organizational and time management skills; ability to stay focused; professional phone etiquette.
• PREFFERED Prior retail experience.
• Walking; standing for long periods of time; work varied hours, nights, weekends and holidays; work in outside weather conditions and extreme cold.
• Ability to safely use any and all cleaning materials necessary for proper store cleaning; able to operate and use all of the equipment necessary to run the store.
• Regularly lift and / or move up to 50 pounds and lift up to 3' high without another person's assistance. Able to climb ladders and maintain balance.