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• Architecting, implementing, and supporting AWS infrastructure services with a focus on scalability, cost efficiency, and operational excellence
• Administering and optimizing VMware vCenter environments, including ESXi hosts, clusters, storage platforms, and virtual networking
• Troubleshooting complex infrastructure issues across compute, storage, and network layers
• Designing and maintaining AWS and VMware networking configurations (VPCs, subnets, routing, VLAN/VDS, security groups, and hybrid connectivity)
• Partnering with Network Engineering to align cloud and on-prem connectivity, routing, access control, and data center network strategy
• Supporting both Windows and Linux server environments, including OS configuration, lifecycle management, and performance tuning
• Managing Active Directory, DNS, DHCP, and related identity and infrastructure services
• Creating and maintaining documentation, runbooks, diagrams, and automation to improve operational maturity
• Contributing to broader systems administration and infrastructure engineering initiatives aligned with the organization's technology roadmap

• 5–8+ years of experience supporting production AWS and VMware vCenter environments
• Strong knowledge of AWS services, cloud networking, IAM, and architectural best practices + AWS Solutions Architect certification (Associate level or higher)
• VMware Certified Professional (VCP) or equivalent certification
• Hands-on expertise with VMware ESXi, HA/DRS, networking, storage integrations, and performance optimization
• Experience administering Windows Server and Linux operating systems
• Proficiency with Active Directory, DNS, DHCP, and core infrastructure services
• Scripting or automation experience using PowerShell, Bash, Python, or similar tools
• Strong communication skills and the ability to collaborate effectively across technical teams

• Experience with Infoblox for DNS, DHCP, and IPAM management
• Familiarity with Infrastructure-as-Code tools such as Terraform or CloudFormation
• Experience with Okta, hybrid identity solutions, SSO/IAM architectures, and device trust models
• Knowledge of monitoring and observability tools (e.g., Datadog, CloudWatch, VMware Aria, Elastic)
• Broader systems engineering experience supporting cross-functional initiatives such as patching, configuration management, CI/CD, MDM, or containerized environments

HCLTech is looking for a highly talented and self- motivated IBM Infosphere DataStage Admin to join it in advancing the technological world through innovation and creativity.

Job Title: IBM Infosphere DataStage Admin or DataStage Admin

Req ID: 56704

Position Type: Full-time

Location: Boston, Massachusetts (Onsite)

Minimum Mandatory Skills

DataStage Admin, Unix/Linux, Oracle, SQL Server, DB2

Desired Skills

Strong hands-on experience with IBM InfoSphere DataStage Administration.

Knowledge of DataStage Engine, Parallel Jobs, Director, and Designer.

Experience with Unix/Linux, shell scripting, and system performance monitoring.

Familiarity with databases (Oracle, SQL Server, DB2) and connectivity setups.

Understanding of ETL concepts, metadata management, and job orchestration.

Good analytical, troubleshooting, and communication skills.

Roles & Responsibilities:

Install, configure, upgrade, and maintain IBM InfoSphere DataStage components.

Manage DataStage projects, users, roles, and security configurations.

Monitor ETL jobs, troubleshoot failures, and optimize performance.

Perform environment migrations, patching, and system health checks.

Manage job scheduling, resource allocation, and workload balancing.

Collaborate with development teams for deployment and release management.

Maintain documentation for environments, configurations, and processes.

Ensure adherence to backup, recovery, and disaster‐recovery procedures.

Experience level:

Expert

Pay and Benefits

Pay Range Minimum: $ 91,000 Per year

Pay Range Maximum: $ 134,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits:

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

HCLTech is looking for a highly talented, self-motivated and Experienced Firmware Test Engineer to join it in advancing the technological world through innovation and creativity.

Job Title: Firmware Test Engineer

Job ID: 55383

Position Type: Fulltime

Location: Auburn Hills, MI

Core Responsibilities

• Design and develop Basic Software (BSW) and SoC‐level components for automotive ECUs.
• Develop, configure, and optimize Board Support Packages (BSPs) for various automotive SoCs.
• Implement, customize, and optimize low-level drivers for communication interfaces such as UART, SPI, I2C, GPIO, and interrupt controllers.
• Perform embedded OS bring‐up (Linux, FreeRTOS, RTOS), including kernel configuration, device trees, and bootloader customization.
• Conduct SoC-level debugging and issue resolution using tools such as JTAG, GDB, oscilloscopes, and logic analyzers.
• Collaborate with cross-functional automotive teams to ensure robust integration with ADAS, Autonomous Driving, IVI, and safety-critical systems.
• Apply embedded security best practices and support implementation of secure boot, encryption, and authentication mechanisms.
• Work within CI/CD pipelines to automate builds, code analysis, testing, and deployment for embedded software.
• Analyze SoC architectures from vendors like Renesas, TI, Intel, Qualcomm, and tailor BSW design to platform specifications.

Required Qualifications

• Bachelor's degree or higher in Computer Science, Electrical Engineering, or related field (Master's preferred).
• 8+ years of experience in BSW and SoC software design for automotive applications.
• Strong proficiency in C/C++ and embedded programming.
• Proven experience in SoC integration, BSP development, and low-level driver implementation.
• Solid understanding of SoC architectures, peripheral interfaces, and device drivers.
• Experience with embedded operating systems such as Linux, FreeRTOS, RTOS.
• Strong familiarity with tools such as Git, Make/CMake, and debugging tools like JTAG, GDB.
• Excellent communication, analytical thinking, and problem‐solving abilities.
• Experience with autonomous driving platforms or In-Vehicle Infotainment (IVI) architecture is a plus.
• Knowledge of embedded system security (authentication, secure boot, access control).

Pay and Benefits

Pay Range Minimum: $71000 per year

Pay Range Maximum: $108000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to for investigation.

Compensation and Benefits

A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.

Systems Engineer – Enterprise IoT & Infrastructure (L2–L3)

NYC, NY (Onsite – physical device handling required)

What are the top 3 skills required for this role?

1. Strong experience with Windows and Linux server engineering

2. Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)

3. Hands on experience with IoT devices / hardware configuration and troubleshooting

## Role Overview

• We are seeking an experienced Systems Engineer with strong expertise in enterprise IoT infrastructure, server engineering, and networking to support and implement IoT/OT solutions for a global financial services environment.
• This is not a traditional Windows Administrator or L1 support role. The position requires L2 to early L3 technical depth, combining architectural understanding with hands‐on implementation, troubleshooting, and operational support across devices, networks, servers, SaaS platforms, and security frameworks.
• The role supports enterprise‐grade IoT deployments, including device configuration, patch testing, secure integrations, and rollout activities, while working closely with internal teams, vendors, and stakeholders.

## Key Responsibilities

• Support and implement enterprise IoT/OT device infrastructure, including configuration, maintenance, patching, and troubleshooting
• Translate architectural designs and requirements into operational and technical implementations
• Perform patch testing, deployments, and validation of devices and supporting infrastructure
• Troubleshoot complex issues across device, network, server, and platform layers
• Work with APIs, SaaS platforms, and hybrid cloud environments to enable secure integrations
• Support physical device handling, reformatting, and refurbishment (NYC & London roles) using defined documentation and procedures
• Collaborate with network, security, platform teams, and external vendors to resolve issues and support rollouts
• Create and maintain technical documentation, runbooks, and operational process guides
• Ensure compliance with enterprise security standards, including authentication, authorization, and encryption requirements
• Participate in migration, refurbishment, and new rollout projects for IoT platforms and devices

## Required Technical Skills

• Strong experience with Windows and Linux server engineering
• Solid networking fundamentals, including Layer 3 concepts (routing, subnets, DNS, DHCP)
• Hands‐on experience with IoT devices / hardware configuration and troubleshooting
• Working knowledge of APIs, system integrations, and technical environments
• Experience with SaaS platforms and enterprise authentication protocols (SAML, OIDC)
• Understanding of firewalls, proxy servers, and load balancers in enterprise environments
• Proven experience operating in L2 / early L3 support models
• Knowledge of security fundamentals, including encryption, authentication, and authorization

## Experience & Profile

• 4–8+ years of experience in Systems Engineering, Infrastructure Support, or IoT/OT environments
• Strong analytical and troubleshooting skills across multiple technology layers
• Ability to work independently while collaborating with global teams
• Comfortable supporting production enterprise environments with high security and reliability expectations

## Role Classification

• Level: L2 to early L3
• Focus Area: Enterprise IoT / OT Infrastructure (not end‐user support)
• Work Type: Combination of implementation, advanced support, and operational engineering

Senior Dynatrace Engineer responsible for designing, implementing, and maintaining enterprise monitoring solutions. The role focuses on ensuring end-to-end observability across applications, infrastructure, and cloud environments using Dynatrace. The engineer will also provide expertise in performance monitoring, troubleshooting, and proactive incident management.

Key Responsibilities

Monitoring & Observability

· Configure, maintain, and optimize monitoring solutions using Dynatrace.

· Provide end-to-end visibility across infrastructure, applications, and services.

· Develop dashboards, alerts, and health checks to monitor system performance.

· Define monitoring thresholds to reduce false alerts and improve reliability.

Infrastructure Monitoring

· Monitor Windows and Linux servers, virtual environments (VMware), and cloud platforms (AWS, Azure, GCP).

· Monitor databases, middleware, and network infrastructure components.

· Identify system trends and capacity requirements with infrastructure teams.

· Proactively detect and resolve system performance issues.

Application Performance Monitoring

· Monitor application performance and transaction flows using Dynatrace APM.

· Implement synthetic monitoring and real user monitoring.

· Collaborate with development teams to ensure comprehensive monitoring coverage.

· Troubleshoot performance issues across applications and systems.

Incident Management

· Support incident response activities related to performance and availability issues.

· Provide monitoring insights during root cause analysis.

· Identify monitoring gaps and improve monitoring coverage.

Continuous Improvement

· Improve monitoring standards, documentation, and best practices.

· Recommend enhancements to monitoring configurations and alerting strategies.

· Integrate monitoring tools with ITSM platforms such as Jira or ServiceNow.

Required Qualifications

Education

· Bachelor's degree in Computer Science, Information Systems, or equivalent experience.

Experience

· Minimum 5+ years of experience in systems engineering, infrastructure support, or monitoring roles.

· 5+ years hands-on experience with Dynatrace or similar APM tools.

· Experience migrating Dynatrace Managed to Dynatrace SaaS environments.

Technical Skills

· Strong knowledge of Windows/Linux servers and VMware environments.

· Experience with cloud platforms (AWS, Azure, GCP).

· Understanding of networking concepts such as DNS, TCP/IP, and load balancing.

· Experience with automation or scripting (PowerShell, Bash).

· Knowledge of monitoring baselines, KPIs, and SLAs.

· Familiarity with enterprise log analysis frameworks and tools like Jira or ServiceNow.

· Experience monitoring containerized environments such as Kubernetes (preferred).

Preferred

· Exposure to AWS Solution Architect Professional Certification.

Soft Skills

· Strong troubleshooting and analytical skills.

· Excellent written and verbal communication.

· Ability to collaborate across technical and business teams.

· Detail-oriented with a proactive approach to system monitoring and reliability.

• Preferred three to five (3 to 5) years of experience in implementing and managing Windows and Open Systems server infrastructure hybrid cloud solutions in an enterprise environment; healthcare experience preferred.
• Highly experienced information systems professional with a strong technical background and proven track record of accomplishments in a large, complex multi-level organization .
• Strong technical knowledge of VMWare ESX and Microsoft Hyper-V.
• Expertise in Microsoft Windows, Linux and AIX operating systems and management.
• Familiar with hyperconverged infrastructures such as VxRail.
• Familiar with Microsoft Azure Arc, System Center, Admin Center and SCCM.
• Familiar with cloud platforms (e.g., AWS, Azure, Google Cloud).
• Experience in infrastructure-as-code (e.g., Terraform, CloudFormation) and containerization (e.g., Docker, Kubernetes).
• Experience in scripting (PowerShell, Python, Bash, etc.)
• Familiar with application delivery solutions such as Citrix.
• Experience with storage and data protection replication methodologies.
• Experience with Epic Infrastructure such as Hyperspace.
• Experience with ITSM functionalities such as change control, CMDB and ticketing systems.
• Strong knowledge of healthcare information systems (e.g., Epic, Cerner), cybersecurity and clinical operations.
• Prior experience delivering high availability systems in a 24/7 environment across geographically dispersed business units.
• Demonstrated ability to facilitate evaluation of technologies and achieve consensus on technical standards and solutions among a diverse group of information technology professionals.
• Demonstrated commitment to customer service who has provided responsive and effective support, developed solid working relationships with customers, and delivered high quality, value-added services that met/exceeded customer expectations.
• Equally adept at developing technology strategies and the operation of existing technical infrastructures. Significant experience and knowledge of computing architecture and implementation of networked computing structures.
• Polished professional with demonstrated information technology experience and strong communication skills that can rapidly gain and maintain credibility with customers and IT colleagues.
  
  

• Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration or related field strongly desired or an equivalent combination of education and experience.
  
  

• Preferred certifications include Microsoft Certified: Azure Fundamentals, VCP-DCV, ECSA.
  
  

• Responsible for installation and maintenance of server infrastructure along with upgrading/configuration and the life cycle management of hardware.
• Monitors functions of server infrastructure to ensure acceptable performance.
• Creates and maintains documentation related to server configuration and environments.
• Serves as subject matter expert across server operating systems and solutions (Microsoft Windows Server, Linux, AIX, VMWare ESX, Microsoft Hyper-V)
• Troubleshoots and resolves server and virtualization incidents.
• Maintain server patching to address security vulnerabilities.
• Collaborate with cloud compute architect to design and build functional server environments.
• Provide level 2 escalation support and troubleshooting to resolve complex server incidents and tasks.
• Stay current on cloud and systems engineering trends (e.g., serverless computing, containerization, AI-driven automation) and evaluate their potential to enhance TGC operations.
• Ensure systems, applications and data are high availability, backed up and/or replicated to meet disaster and business recovery requirements.
• Implement and enforce security requirements to protect Azure-based systems and data.
• Anticipates and provides solutions for complex problems and issues, recommends upgrades and enhancements. Rapidly absorbs complex technical and conceptual information to identify issues and implications. Able to present understandable alternatives to both technical and non-technical individuals at all levels of the organization.
• Monitors industry trends, maintains knowledge of developments in cloud computing, database, storage, data protection, virtualization, hyperconverged infrastructure, server automation, monitoring and application delivery.
• Promotes the use of TGC’s PMO methodology and standards to manage IT initiatives.
• Demonstrates commitment to customer service by providing responsive and effective support, developing solid working relationships with customers and IT colleagues, and delivering high quality, value-added services that exceed customer expectations.
• Demonstrates a commitment to excellence in Customer Service with all internal and external customers of TGC.
• Performs related duties as assigned and unrelated duties as requested.
  
  

The Technical Project Manager (TPM) has three main responsibilities:

1. Project Manage all technical tasks during implementation and upgrades.
2. Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
3. Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES:

Solutions Delivery Functions

• Delivery components of customer project tasks which include:
• Assist with the design and implementation of new technologies
• Assist with the sizing of customer systems
• Train new employees on all aspects of the role
• Considered a Subject Matter Expert for all aspects of the technology and project delivery
• Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions
• Lead the engineering of hospital customer’s technical solutions
• Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services
• Educate customer on technical aspects of the Care Logistics system
• Interface with service and hardware system vendors to build and configure systems
• Participate in onsite customer events, including technical go-live
• Technical Operations and Observability:
• Manage alert and monitoring configuration
• Collect, aggregate, and visualize metrics to provide actionable insights
• Advise right-sizing of AWS infrastructure resources to optimize cost and performance
• Manage incident response
• Provide insight to Cloud Center of Excellence
• Additional tasks which include:
• Provide primary technical support for project team members
• Provide Tier 2 level support for Care Logistics Support team
• Create and maintain internal environments for use by Care Logistics Client Engagement team
• Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers
• Define and maintain a clear, concise documented process for the implementation and integration of the system
• Collaborate with teammates to troubleshoot and maintain existing application modules
• Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS:

REQUIRED

• Bachelor’s degree in Computer Information Systems or equivalent experience
• PMP certification and/or equivalent experience
• 2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• 2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• 4-6 years demonstrated project management experience
• Advanced operation and maintenance of Linux (Red Hat Operating System)
• Demonstrated advanced analytical and troubleshooting skills
• 3+ years integrating software/hardware systems in client-server and cloud environments
• Proven organizational and delivery skills

DESIRED

• AWS certification desired
• Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Operational best practices related to systems operation and maintenance in on-premises and AWS production environments
• Industry standard application/applet containers such as Tomcat
• PostgreSQL and Aurora Databases (installation, configuration, and operation)
• Production High availability server environments
• Complex hardware and software installations
• Management of enterprise reporting tools and/or related technologies
• Project delivery, operations, and support using DevOps and/or Agile methods
• Support leadership experience
• Use of ticketing systems such as JIRA and/or related incident management tools such as OpsGenie
• Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.
• Preparation of articles, abstracts, editorials, journals, manuals, and critiques.
• Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.
• Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES:

• Develop strong and productive working relationships with others
• Form strong team bonds and enhance team performance
• Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities
• Cope with rapidly changing information in a fast-paced environment
• Proven communication, interpersonal, analytical, and organizational skills
• Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project
• Work both independently and as a member of the implementation and support team
• Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external
• Quickly identify and resolve issues
• Quickly understand complex concepts
• Excellent oral and written communication skills
• Excellent customer management skills
• Above average observational skills to collect data and validate information
• Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems/needs.
• Effectively represent Jackson Healthcare/Care Logistics values and principles in decision-making and actions
• Support leadership and/or project management
• Excellent troubleshooting skills
• Excellent organizational and delivery skills
• Install, configure, and manage hardware and software in AWS and on-premises environments
• Provide specifications for system hardware and AWS service requirements
• Implement complex system solutions involving multiple technologies
• Control and implement complex system and application feature configurations
• Troubleshoot complex system and technical issues
• Read and understand system and application logs
• Proven ability to communicate and teach complex technical concepts to less technical resources
• Excellent communications and interpersonal skills, as well as analytical and problem-solving skills
• Excellent documentation skills

REQUIRED KNOWLEDGE

• Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch
• Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.
• In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment
• VMware, Web servers, DBMS, Reporting and analytic tools
• Project Management Methodologies
• Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

• Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN
• Understanding of high availability server environments
• Hardware and software installation techniques
• Healthcare Information Systems
• Enterprise reporting tools
• DevOps and Agile methodologies related to project delivery, operations, and support
• Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS:

• 10-80% travel required
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
• While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell
• The employee must frequently lift and/or move up to 50 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Akkodis is seeking a ICT Support Specialist (Contract) for a contract job with a client in Sanford, NC (ONSITE).

Rate Range: $25/HR to $30/HR ; The rate may be negotiable based on experience, education, geographic location, and other factors.

Job Title: ICT Support Specialist

Employment Type: Contract

Compensation: $25– 30/HR

Location Details: Sanford, NC (ONSITE)

Position Summary

The ICT Support Specialist serves as the on-site IT helpdesk resource, providing frontline technical support to end users across the organization. This role is responsible for troubleshooting hardware and software issues, resolving basic network problems, and ensuring the smooth operation of IT systems in a manufacturing environment.

The specialist acts as the first point of contact for IT-related concerns and escalates complex infrastructure or system issues to senior IT personnel. The ideal candidate is customer-focused, technically skilled, and comfortable working in controlled environments such as construction and biotech manufacturing sites.

Key Responsibilities

Serve as the primary point of contact for end users seeking technical assistance via phone, email, or ITSM tools (e.g., ServiceNow).

Log, track, and document incidents, service requests, and resolutions accurately within the ticketing system.

Perform both remote and hands-on troubleshooting using structured diagnostic methods.

Escalate unresolved or complex technical issues to senior ICT team members.

Image, configure, deploy, and maintain desktops, laptops, and peripheral devices.

Manage and maintain loaner laptop inventory.

Provide support across multiple operating systems, including Windows, macOS, and Linux.

Support enterprise applications such as Microsoft Office 365, email systems, and security tools.

Assist with mobile device setup and troubleshooting (smartphones, tablets).

Maintain and update technical documentation and knowledge base articles.

Collaborate with senior IT staff on system administration tasks and automation initiatives (e.g., PowerShell scripting).

Ensure high levels of customer satisfaction through effective communication and timely issue resolution.

Identify opportunities to improve IT processes, procedures, and service delivery.

Qualifications

Education

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience

5+ years of hands-on IT support experience in a helpdesk or desktop support environment.

Proven experience troubleshooting complex technical issues and supporting end users in a business environment.

Experience with ITSM tools such as ServiceNow.

Exposure to GMP, GDP, or biopharma/manufacturing environments is a plus.

Technical Skills

Strong hardware troubleshooting and repair skills (PCs, laptops, printers, peripherals).

Proficiency in Windows, macOS, and Linux operating systems.

Experience with Microsoft Office 365, email systems, and standard enterprise software.

Knowledge of mobile device management and support.

Understanding of networking fundamentals (TCP/IP, DNS, DHCP).

Familiarity with scripting tools such as PowerShell is a plus.

Soft Skills

Excellent communication and interpersonal skills.

Strong customer service orientation with a problem-solving mindset.

Ability to explain technical concepts to non-technical users clearly.

Highly organized with strong attention to detail.

Ability to work independently and as part of a team.

Willingness to work flexible hours and participate in on-call support.

Working Conditions

100% on-site role (no remote or hybrid option).

Initial work environment will be a construction site, transitioning to a biotech manufacturing facility.

May require working in controlled or regulated environments.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits, and a 401K plan. Our program provides employees with the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hiring to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

The Company will consider qualified applicants with arrest and conviction records.

Immediate need for a talented Senior SAP Basis Consultant. This is a 06+months contract opportunity with long-term potential and is located in Richardson, TX(Onsite). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-06192

Pay Range: $60 - $62/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• SAP System Administration
• Manage and administer SAP ECC on HANA DB, SAP EWM, BW/4HANA,SAP Cloud Connector,Gateway, BTP,CPI, GRC,Solution Manager, and associated components.
• Perform system copies, refreshes, client administration, transport management, and daily monitoring.
• Maintain high-availability SAP environments including clustering, load balancing, and failover strategies.
• HANA Database Administration
• Perform HANA installation, upgrades, revision updates, backup & recovery, tenant management.
• Conduct HANA performance tuning, memory optimization, SQL plan analysis, and configuration for large-scale utility workloads.
• Upgrades, Migrations & S/4HANA Projects
• Lead SAP system conversions, OS/DB migrations, Unicode migrations, and S/4HANA greenfield/brownfield deployments.
• Expert knowledge of SUM, DMO, Maintenance Planner, and Upgrade Planner tools.
• Cloud & Infrastructure Expertise
• Manage SAP environments hosted on Azure, AWS, or GCP including infrastructure sizing and cloud migration strategies.
• Work with virtualization environments (VMware, Hyper‑V), Linux/Unix/Windows administration.
• Performance, Security & Compliance
• Perform deep-dive system performance optimization, kernel updates, and parameter tuning.
• Implement SAP security best practices, patching policies, and compliance standards (NERC, SOX, GDPR—based on region).
• Support audits and system hardening initiatives.
• Disaster Recovery & High Availability
• Architect, implement, and test DR strategies using HANA System Replication, backup/restore, and multi-site replication.
• Maintain 24/7 uptime SLAs critical to utility operations.
• Collaboration & Technical Leadership
• Provide expert-level guidance to Basis team members, developers, and functional consultants.
• Work closely with utility business teams to support billing, meter management, GIS, customer service, and field operations modules.
• Manage vendor coordination and escalation with SAP OSS.

Key Requirements and Technology Experience:

• Must Have Skills: SAP BASIS
• S4HANA
• Database Administrator
• 15–20 years in SAP Basis administration with deep hands-on experience.
• Strong expertise in:
• SAP ECC 6.0 (EHP upgrades)
• SAP S/4HANA (1809/1909/2020/2022/2023)
• HANA 1.0 & HANA 2.0
• SAP BW/4HANA, PI/PO, GRC, Fiori, and SAP Gateway
• SAP Router, Web Dispatcher, SLD, CTS/ChaRM
• SAP Cloud Connector,SAP Gateway
• Experience in SAP OpenText preferred
• Proficiency in Linux (SUSE/RHEL) and Windows environments.
• Experience with Azure/AWS cloud foundations, automation, and monitoring (Solution Manager, Focused Run).
• Prior experience in Utility Industry is highly preferred:
• Work Management ,Asset Management,
• Integration with GIS, Oracle systems, SCADA, and AMI platforms
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management.
• Ability to lead technical teams and drive mission-critical initiatives.
• Comfortable working in a 24/7 operations environment as needed.
• Bachelor’s degree in computer science, Engineering, or related field (preferred).
• SAP Technical Certifications in:
• SAP Basis
• S/4HANA Administration
• HANA Operations
• ITIL certification is an advantage.
• Implementation
• Enhancement
• Support

Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Up to $15,000 SIGN-ON BONUS!

Computed Tomography Technologist - Novant Health

Schedule: Various locations and schedules (FT, PT or PRN) available including:

Ballantyne Medical Center

Huntersville Medical Center

Matthews Medical Center

Mint Hill Medical Center

Presbyterian Medical Center

Rowan Medical Center

Greater Charlotte PRN Float Pool 

Step into a vital role where your imaging skills make a life-saving difference!

Novant Health is seeking a CT Technologist to join our REMARKABLE acute care team.

Why Choose Novant Health?
Advanced imaging technology & cutting-edge equipment
Collaborative and supportive clinical environment
Opportunities for professional growth and development
Comprehensive benefits and competitive compensation

• Graduate of ARRT-approved Radiography Program or Graduate of ARRT-approved or NMTCB-recognized Nuclear Medicine Program
• ARRT (R) or (N) or CNMT certification required (must obtain ARRT (CT) within 6 months of hire)
• Prior acute care experience preferred
• Strong communication skills and attention to detail

• Perform high-quality CT diagnostic exams in an acute care setting
• Work closely with physicians to deliver critical patient care
• Maintain patient safety and comfort with professionalism and empathy