Varley Discount Code First Order Jobs in Usa
15,179 positions found — Page 4
$30.46 - $45.69 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.
Position Highlights:
- Position: Supervisor, Hospital Coding
- Location: Warrenville, IL
- Full Time/Part Time: Full Time
- Hours: Monday-Friday, [hours and flexible work schedules]
A Brief Overview:
The Supervisor, Medical Coding, is responsible for overseeing the medical coding team, ensuring accurate code assignments, adherence to coding guidelines, and compliance with regulatory requirements. This position plays a pivotal role in maintaining financial accuracy and integrity within the hospital.
What you will do:
- Supervise and provide leadership to a team of medical coders, offering guidance, training, and support to ensure high-quality code assignments.
- Oversee and review diagnostic (ICD-10-CM) and procedural (CPT) codes assigned to medical records, validating their accuracy and adherence to coding guidelines.
- Conduct internal coding audits to monitor coding accuracy and consistency, providing feedback and guidance to coding staff.
- Collaborate with clinical staff, physicians, and clinical documentation specialists to ensure accurate coding and identify opportunities for documentation improvement.
- Stay current with coding guidelines, conventions, and regulatory changes, and disseminate information to the coding team.
- Ensure coding practices comply with federal, state, and local healthcare regulations and standards, including HIPAA.
- Generate coding reports, analyze coding data, and provide insights into coding accuracy, trends, and process improvement opportunities.
- Provide ongoing training and development opportunities for coding staff, ensuring they stay updated on best practices and regulations.
- Collaborate closely with clinical staff, health information management, and other departments to streamline the flow of coding-related information.
- Maintain strict confidentiality and security of patient data, complying with HIPAA and other privacy regulations.
What you will need:
- RHIA or RHIT American Health Information Management Association (AHIMA) required
- 5+ Years of medical coding experience, with at least 2 years in a supervisory or leadership role.
Benefits:
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, and Vision options
- Tuition Reimbursement
- Free Parking at designated locations
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off
- Community Involvement Opportunities
Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals ? Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) ? all recognized as Magnet hospitals for nursing excellence. For more information, visit you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.
Please explore our website ( ) to better understand how Endeavor Health delivers on its mission to ?help everyone in our communities be their best?.
Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.
Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.
EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.
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Do not cut and paste below this line-Add only when applicable after posted.
Design Shop Order Coordinator
PALM BEACH, FL
Serena & Lily is seeking an order coordinator at our store in PALM BEACH, FL. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance. The role will act as a liaison between Home Office and Design Shop team. The position requires a mindset of customer service and superb interpersonal skills.
RESPONSIBILITIES:
- Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
- Partner with Retail Operations to complete required order updates.
- Monitor and reconcile order payment issues.
- Partner with Retail Support on delivery challenges.
- Partner with Customer Care in regard to order consolidation requests.
- Process COM and Custom Upholstery Orders.
- Assist with inventory receipt and organization; perform regular cycle counts.
- Manage system Inventory Dashboard (for prompt receipts and fulfillments).
- Any other tasks and responsibilities as assigned by Leadership.
QUALIFICATIONS:
- 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
- Inventory management or warehouse experience preferred
- Strong communication and interpersonal skills
- Willingness to ask questions and seek solutions; self - starter
- Microsoft Windows proficiency, especially Word and Excel
- Ability to work in a team environment
- Strong sense of personal style
Essential Physical Requirements:
- Ability to process information and merchandise through computer system and POS system.
- Ability to communicate with associates and clients.
- Ability to read, count and write to accurately complete all documentation.
- Ability to freely access all areas of the store including selling floor, stock area, and register area.
- Ability to operate and use all equipment necessary to run the store.
- Ability to climb ladders.
- Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
- Ability to work varied hours/days to oversee store operations
COMPENSATION:
- $21-25/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
- Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.
Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Flexible Hours and/or Flexible Schedule
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $19.37 Mid $24.22
Position Summary
Under the direction of the Coding and Clinical Documentation Improvement Manager, reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, Physician Advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract. Participates in ongoing continued education to assure knowledge and compliance with annual changes.
Position Responsibilities
People At The Heart Of All That We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work Duties: Coder II - Outpatient
- Assigns and sequences diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines. Seeks clarification from healthcare providers or other designated resources to ensure accurate and complete coding
- Abstracts and enters coded data as well as correct surgeon, anesthesiologist and procedure date. Assures appropriate information such as pathology and operative reports are present in the medical record prior to final coding for coding accuracy and appropriate APC assignment.
- Maintains appropriate level of coding and abstracting productivity and quality for outpatient diagnostic, Emergency Department, Family Health Center, ambulatory surgeries, observations, and other recurring services as per established minimum per hour requirement.
- Demonstrates competence in coding and abstracting requirements by maintaining less than 5% error rate for all ICD-10-CM and/or PCS, CPT, and HCPCS codes and modifiers.
- Continuously reviews changes in coding rules and regulations including in Coding Clinic, CPT Assistant, CMS, and other payer guidelines.
- Prioritizes coding functions as directed by the Manager, and organizes job functions and work assignments to efficiently complete tasks within the established time frames.
- Demonstrates knowledge of all equipment and systems/technology necessary to complete duties and responsibilities.
- Works collaboratively with the Discharge Not Final Billed (DNFB) clerks to prioritize workload daily.
- Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.
- Reviews appropriate outpatient work queues daily to address coding reviews, edits and corrections.
Competencies & Skills
Essential:
- Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
- Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision.
- Knowledge of anatomy and physiology, pharmacology, and medical terminology.
Qualifications & Experience
Essential:
- High School or Equivalent
Nonessential:
- Associate Degree
Essential:
- High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.
Other information:
Certifications Essential: CCS
Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).
Experience Essential:
2-5 years acute care hospital outpatient coding experience within the past five years, or 5-7 year's experience in a multi-disciplinary clinic including surgeries and/or Emergency Department coding.
Position Details
Lakeland Regional Health is a leading medical center located in Central Florida. With a legacy spanning over a century, we have been dedicated to serving our community with excellence in healthcare. As the only Level 2 Trauma center for Polk, Highlands, and Hardee counties, and the second busiest Emergency Department in the US, we are committed to providing high-quality care to our diverse patient population. Our facility is licensed for 892 beds and handles over 200,000 emergency room visits annually, along with 49,000 inpatient admissions, 21,000 surgical cases, 4,000 births, and 101,000 outpatient visits.
Lakeland Regional Health is currently seeking motivated individuals to join our team in various entry-level positions. Whether you're starting your career in healthcare or seeking new opportunities to make a difference, we have roles available across our primary and specialty clinics, urgent care centers, and upcoming standalone Emergency Department. With over 7,000 employees, Lakeland Regional Health offers a supportive work environment where you can thrive and grow professionally.
Active - Benefit Eligible and Accrues Time Off
Work Hours per Biweekly Pay Period: 80.00
Shift: Flexible Hours and/or Flexible Schedule
Location: 210 South Florida Avenue Lakeland, FL
Pay Rate: Min $24.73 Mid $30.92
Position Summary
Under the direction of the Coding and Clinical Documentation Improvement Manger , reviews clinical documentation and diagnostic results, as appropriate, to extract data and apply appropriate ICD-10-CM, CPT, and/or HCPCS codes and modifiers to outpatient encounters for reimbursement and statistical purposes. Communicates with physicians, physician advisor or other hospital team members as needed to obtain optimal documentation to meet coding and compliance standards. Abstracts clinical and demographic information in ICD-10 CM, CPT, and HCPCS codes and modifiers into the computerized patient abstract, Participates in ongoing continued education to assure knowledge and compliance with annual changes.
Position Responsibilities
People At The Heart Of All That We Do
- Fosters an inclusive and engaged environment through teamwork and collaboration.
- Ensures patients and families have the best possible experiences across the continuum of care.
- Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created.
Safety And Performance Improvement
- Behaves in a mindful manner focused on self, patient, visitor, and team safety.
- Demonstrates accountability and commitment to quality work.
- Participates actively in process improvement and adoption of standard work.
Stewardship
- Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities.
- Knows and adheres to organizational and department policies and procedures.
Standard Work Duties
- Determines whether the coding assigned was properly assigned based upon clinical indicators and review of the medical documentation and application of coding guidelines.
- Develop and apply appeal arguments to defend the coding and clinical decisions while being able to address and refute the coding determination made by the carrier/payer.
- Drafts appeal letters, including the coding argument with clinical and coding references, to support the coding decision. This may include providing additional medical record documentation.
- Identifies areas for education to improve complete and accurate coding and billing and provide feedback to management regarding trends or patterns noticed in the coding for discussion.
- Continued follow-up on denials as payers may continue to deny. Collaboration with Physician Advisor as required to continue appeal process.
- Continuously reviews changes in coding rules and regulations including in Coding Clinic, CMS, and other payer guidelines.
- Complete denials/appeals reports for leadership.
- Documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.
- Assigns and sequence documents all findings in the denials management application and routes to the appropriate person in the workflow for follow-up.s diagnostic and procedural codes using appropriate classification systems utilizing official coding guidelines.
- Performs special projects and/or other duties as assigned.
Competencies & Skills
Nonessential:
- Computer Experience, especially with computerized encoder products and computer-assisted coding applications.
- Requires critical thinking skills, organizational skills, written and verbal communication skills, decisive judgment, and the ability to work with minimal supervision
- MS-DRG and APR-DRG methodology expertise required. Strong knowledge of ICD-10-CM, ICD-10-PCS, POAs, HACs, PSIs, SOIs, ROMs and mortality rates as well as physician queries.
Qualifications & Experience
Nonessential:
- Associate Degree
Essential:
- High School diploma with Associate Degree from accredited HIM program or certificate in coding from an accredited college.
Other information:
Certifications Essential: CCS
Certifications Preferred: Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA).
Experience Essential: 2-5 years acute care hospital inpatient coding experience within the past five years.
NOVA Engineering is currently seeking afully-certified Commercial Building Code Inspector in Panama City Beach FL. Primary duties will include performing building code inspections and/or plans review (building / structural, mechanical, electrical, and plumbing – as licensed) on residential and commercial buildings, as well as managing specific projects related to these types of code inspections. Some travel may be required for inspections and/or managing projects in the assigned area. The inspector positions are predominately located in the field but may occasionally include office assignments.
Essential Functions:
- Building Code Review and/or Quality Control Inspections on commercial construction projects (Building, Mechanical, Electrical, and Plumbing)
- Prepare written and electronic reports, and issue notices of correction
- Explain and interpret code and/or quality control regulations or requirements
- Recognize, evaluate and properly resolve unique problems or situations
- Maintain effective customer service relationship with clients and the public
- Assist the inspection management team with business development
- Perform other related duties as assigned by the Manager
Qualifications:
- Required state of Florida commercial building inspection license (BN#) in two or more of the following disciplines: Building (Structural), Mechanical, Electrical, and Plumbing.
- 3+ years’ experience performing plan review and/or inspections
Check out our Perks:
In addition to our welcoming company culture and competitive compensation packages, our employees enjoy the below benefits:
- Use of take-home Company Vehicle and gas card for daily travel to work sites
- Comprehensive group medical insurance, including health, dental and vision
- Opportunity for professional growth and advancement
- Certification reimbursement
- Paid time off
- Company–observed paid holidays
- Company paid life insurance for employee, spouse and children
- Company paid short term disability coverage
- Other supplemental benefit offerings including long-term disability, critical illness, accident and identity theft protection
- 401K retirement with company matching of 50% on the first 6% of employee contributions
- Wellness program with incentives
- Employee Assistance Program
NOVA is an Equal Opportunity Employer. All qualified candidates are encouraged to apply. NOVA does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, disability, national origin, ancestry, marital status, veteran status or any other characteristic protected by law.
Our client is a home health care agency located in Greenwich, CT dedicated to exceptional patient care and efficient administrative operations. They are adding a part-time Medical Order Processing Assistant to their team to help streamline the medical order management process. This is a part-time in-office position from 9 AM to 1 or 2 PM, Monday to Friday.
Compensation: $20 to $25 per hour, depending on qualifications and experience.
Job Description
As a Medical Order Processing Assistant, you'll play a critical role in managing and coordinating physician orders:
- Use our Electronic Medical Record (EMR) system to fax physician orders to external providers.
- Monitor order confirmations and proactively call physician offices if faxes aren?t received or confirmed.
- Review orders for completeness, accuracy, and required details.
- Manage incoming orders via fax or digital portals and file them properly in the EMR.
- Communicate clearly with medical staff about incomplete or missing orders.
- Maintain accurate logs of faxes sent, received, and any follow-up actions taken.
Key Qualifications
- Proficiency in using EMR systems, including sending and managing faxes.
- Excellent organizational skills with close attention to detail.
- Confident and professional telephone skills?comfortable calling physician offices for follow-up.
- Ability to review medical orders for accuracy, missing information, or inconsistencies.
- Ability to focus and work diligently without distractions.
- Strong written and verbal communication skills.
- Previous experience in a medical office, healthcare setting, or similar administrative role preferred.
- Ability to work on-site in Greenwich, CT, Mon-Fri from 9 AM to 1 or 2 PM on a part-time schedule.
Job Type: Part-time
Pay: $20.00 - $25.00 per hour
Expected hours: 20 ? 25 per week
Application Question(s):
- Do you have a reliable car to commute to work daily?
Ability to Commute:
- Greenwich, CT 06831 (Required)
Work Location: In person
About Duke University Hospital
Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States and is the number one hospital in North Carolina, according to U.S. News and World Report for 2 Duke University Hospital is the largest of Duke Health's three hospitals and features 1048 patient beds, 65 operating rooms, as well as comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.
Join one of the nation’s leading academic medical centers and help shape the future of surgical excellence.
At Duke University Hospital, our Operating Room is home to cutting-edge procedures, world-renowned surgeons, and a collaborative perioperative environment that empowers nurses to practice at the top of their profession. We invite you to bring your expertise and passion for surgical care to our RN First Assistant team.
Shift: 10hr shifts
General Description
The Certified Registered Nurse First Assistant (RNFA) plays a critical role in supporting continuity of care for perioperative patients across the preoperative, intraoperative, and postoperative phases. As a key member of the surgical team, the RNFA helps optimize surgical workflow, enhance patient safety, and elevate clinical outcomes.
This highly skilled role provides:
- Expert intraoperative first assistance
- Support and education for surgical residents
- Second assist when needed across a variety of surgical specialties
- Leadership and clinical guidance for perioperative staff
- Seamless coordination of care for patients of all ages
In this fast-paced academic environment, RNFAs at Duke have the opportunity to participate in complex and innovative surgical procedures while contributing to an exceptional patient and team experience.
Duties and Responsibilities
The RNFA functions autonomously and collaboratively alongside surgeons, anesthesiologists, residents, and perioperative staff. Responsibilities include:
Preoperative Patient Management
- Conduct preoperative assessments and screenings
- Participate in planning and coordination of individualized care plans
- Collaborate and communicate with the surgical team
- Write preoperative orders according to established protocols
Intraoperative First Assisting
Provide skilled and safe intraoperative assistance, including:
- Using surgical instruments and medical devices
- Providing optimal exposure for the surgical field
- Handling and/or cutting tissues
- Achieving hemostasis
- Suturing and closing incisions
- Anticipating surgical needs to support efficient workflow
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Postoperative Patient Management
- Write postoperative orders and operative notes based on protocol
- Participate in postoperative rounds and clinical evaluation
- Assist with discharge planning and transitions of care
- Collaborate with multidisciplinary teams to support positive outcomes
The RNFA ensures that patients receive comprehensive nursing management throughout the perioperative phase while supporting the mission of high-quality, evidence-based care at Duke.
Required Qualifications
Education
- BSN required; MSN preferred
- Graduate of an accredited School of Nursing
- Completion of an RNFA program based on AORN’s Core Curriculum with supervised clinical practice
Experience
- Minimum of 3 years of perioperative nursing experience required
Licensure & Certification
- Current or compact RN license in North Carolina
- BLS required
- CNOR certification required
- RNFA certification must be obtained within 2 years of employment
Knowledge, Skills, and Abilities
The ideal candidate will have:
- Strong clinical knowledge of perioperative technologies and procedures
- Demonstrated ability to educate and mentor perioperative staff
- A thorough understanding of the surgical cases in which they assist
- High-level competency in circulating and scrubbing
- Excellent communication, teamwork, and organizational skills
- Commitment to AORN standards and evidence-based practice
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Customer Service / Order Processing Specialist
Are you a detail‑oriented customer service/order processing professional who thrives in a fast‑paced environment? We're looking for an Order Processing Specialist to take ownership of customer and distributor sales orders from start to finish, ensuring accuracy, efficiency, and provide exceptional customer experience. In this role, you’ll serve as a subject matter expert, support cross‑functional teams, and help strengthen the processes that keep our business moving. This is an onsite position at our corporate headquarters located in Carrollton, TX.
What you’ll do -
- Customer Service
- Serve as a resource and part expert by providing accurate support to customer inquiries.
- Work with Sales, Engineering, and Operations to identify challenges and develop creative solutions.
- Assist with the creation and maintenance of Standard Operating Procedures (SOPs).
- Customer Sales Processing
- Communicate with customers regarding orders for manufactured and aftermarket products.
- Review orders and incoming order documentation to ensure configuration, price, and product requirements are accurate and specifications are complete prior to order entry.
- Enter and process confirmed orders in JD Edwards ERP system and acknowledge back to customer.
- Distributor Sales Processing
- Contact distributor for clarification of missing information. Resolve any problems with the orders to ensure orders are processed correctly.
- Answer distributor’s inquiries regarding pricing, availability, and order status.
- With the Purchasing to provide ship dates for non-stock items. Advise distributors of delays or changes in shipping dates. Expedite, if required, to meet customer expectations.
- Sales Support
- Answer any sales order questions that arise within sales, customer service.
- Work with Sales, Operations, Engineering, and other departments about date management, special requests, freight, and other customer needs.
- Assist with continuous improvement projects including lean and kaizen events in order to improve the department.
What we’re looking for:
- Requires a high school diploma. Associate’s degree in business administration is desirable.
- 3-5 years of experience in customer service working with customers, salespeople, or distributors.
- Intermediate skill level with Microsoft Office Suite. Experience with JD Edwards software preferred.
Why Join Us?
- Competitive salary + bonus (our success = your reward).
- A supportive and reliable team.
- Growth opportunities within a company that keeps growing.
- Generous PTO
- 11 paid holidays
- Day‑1 coverage for insurance benefits
Ready to move to the next level?
If you’re excited to grow your career and make an impact, we want to hear from you. Apply today at or contact John Vandenberg at ,com or 262-496-5374.
LHH is seeking a Business-to-Business (B2B) Customer Service & Order Entry Specialist for a contract to hire position in Charlotte, NC. This position is ideal for a detail-oriented professional with a strong background in manufacturing or distribution who can manage customer accounts, process orders with accuracy, coordinate international shipments, and support workflows from quoting through delivery. This position is fully in office Monday - Friday.
Responsibilities:
Customer Service & Account Support
- Serve as the primary point of contact for B2B customers, providing timely and professional communication.
- Handle inquiries related to pricing, product availability, order status, and shipment updates.
- Build and maintain strong customer relationships through reliable service and problem resolution.
Order Processing & Administration
- Accurately enter, update, and process customer purchase orders in the ERP system.
- Prepare quotes, confirmations, and supporting documentation.
- Ensure all orders meet accuracy standards and comply with internal procedures.
International Shipping & Logistics
- Coordinate and track international shipments from order release to final delivery.
- Prepare and review customs documentation, commercial invoices, packing lists, and export paperwork.
- Work closely with freight forwarders, carriers, and internal teams to ensure timely and compliant shipping.
Returns & RMA Support
- Process Return Material Authorizations (RMAs), ensuring proper documentation and follow‑through.
- Collaborate with customers and internal teams to investigate and resolve return or quality issues.
Qualifications:
- 3+ years of B2B customer service and order entry experience, ideally within a manufacturing or distribution environment.
- Hands-on experience with international shipment coordination and completing customs/export documentation.
- Strong background in processing purchase orders, quoting, and order management.
- Experience handling RMAs or product return processes.
- Proficiency with ERP/order entry systems and Microsoft Office Suite.
- Excellent communication, time management, and organizational skills.
- Ability to work fully onsite Monday–Friday.
- Experience working directly with freight forwarders or logistics partners.
Harvard Resource Solutions is seeking Customer Service Representatives for a manufacturing client in Clarkston on a direct hire basis.
In office ( Client offers 15 Work From Home days on a prorated basis).
Hours: 8:00am to 5:00pm
Pay Range: 24.00hr to 27.00hr ( Pay based upon experience and education)
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Maintain predictable and dependable attendance.
- Serve as a customer advocate to ensure total customer satisfaction.
- Adhere to the 2-hour callback policy for internal and external inquiries via phone, email, and fax.
- Deliver quality customer service aligned with Company Core Values and Core Ideology.
- Process sales orders accurately and timely for assigned account managers while following detailed work instructions.
- Perform duties in accordance with the Proactive Customer Service Model.
- Plan, organize, and execute external reports to ensure orders are entered, shipped, and invoiced within expected timeframes.
- Develop and maintain positive relationships with customer accounts, CPS Sales, and internal stakeholders.
- Analyze Key Customer Inventory, Blue Folder, and Sales Reports to ensure accurate inventory levels, on-time shipments, and continuous improvement opportunities.
- Proactively manage custom stock, blanket purchase orders, and consignment inventory programs to reduce stock-outs and aged inventory.
- Manage freight consolidation efforts and collaborate with sales to reduce freight costs.
- Issue return authorizations and credit/debit memos accurately and in a timely manner.
- Request required documentation from appropriate departments to ensure orders are processed within 48 hours.
- Provide backup support to Customer Service team members as needed, including Customer Fulfillment Manager, Service Support Manager, Service Specialist, and Operations Support.
- Complete miscellaneous projects as assigned by Staff Managers.
- Support continuous improvement initiatives related to the Customer Service training matrix and cross-training.
- Contribute to team performance improvements based on customer needs and metric results.
- Participate in Best Practice and Training meetings as scheduled by Customer Service Management.
- Document customer complaints regarding products or services (QPA) and forward to the Quality Department.
- Develop familiarity with all products, including product lines and account-specific requirements.
- Share process improvement ideas through the Customer Service Lean Ideas tab in Microsoft Teams.
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the minimum knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
KNOWLEDGE, TRAINING, SKILLS, AND ABILITIES
- Minimum of two (2) years of customer service experience required; industry-related (distribution, manufacturing, automotive experience preferred.
- Demonstrates a high level of integrity and maintains a professional, positive demeanor.
- Proficient in Microsoft Office applications, including Word, Excel, Outlook, PowerPoint, and Publisher.
- Strong organizational skills with the ability to manage multiple priorities and meet deadlines.
- Ability to work independently, exercise initiative and sound judgment, and implement actions without direct supervision.
- Ability to read, interpret, and apply written, oral, and diagram-based instructions, including procedure manuals and work instructions.
- Effective verbal and written communication skills with the ability to communicate across diverse audiences.
- Strong mathematical skills, including addition, subtraction, multiplication, and division using whole numbers, fractions, and decimals.
PHYSICAL REQUIREMENTS
- Ability to sit or stand for extended periods as needed.
- May require periodic walking throughout the day.
If you are a high performer and would like to work for an equally high performing company and you think the above opportunity is appropriate for you, we invite you to apply to this job and email your resume to
We treat all resumes with strict confidentiality. We will always contact you first before submitting your resume to our client(s) for review. If you do not receive correspondence, you are not a fit for this position.
At Harvard Resource Solutions, our talent acquisition team is proud to provide our clients with the most qualified Administrative & Clerical talent in the industry today.
