Serena Lily Jobs in Usa

VP of Sourcing

SAUSALITO, CA (hybrid)

Serena and Lily is seeking a VP of Sourcing to join our team in Sausalito, California. This role will report to the CFO / COO and will have direct reports to mentor and guide. We are looking for an individual with experience as the head of a department; and who has strong knowledge in sourcing, production, and product development. You will lead and continue to advance S&L’s sourcing strategy. You will manage information across functions, leading and working closely with all cross-functional partners. Each day can range from small tasks to building large strategies for this role.

The ideal candidate is a strong and motivational leader, a strategic thinker, a collaborative cross-functional partner, and a reliable team player. You must also have a strong business acumen, an impressive work ethic, advanced presentation skills, a deep understanding and appreciation for the S&L customer, and a sincere commitment to the development of your direct reports.

RESPONSIBILITIES:

• Oversee sourcing teams and strategies across multiple categories or business units.
• Develop and execute long-term sourcing strategies aligned with organizational goals.
• Manage supplier partnerships and drive cost savings, efficiency, and innovation.
• Determine company-wide sourcing policies while partnering with senior leadership
• Works directly with Agents/Vendors in all product categories. Vendors range from overseas to domestic importers.
• Managing and onboarding Domestic or Direct Import US vendors to suit Serena & Lily’s packaging, labeling, and operations processes.
• Optimize sourcing procedures to attain maximum efficiency.
• Manage Calendar & timelines w/ cross-functional teams and vendors/agents to ensure on-time deliveries.
• Manage compliance with legal and regulatory requirements, including sustainability and ethical sourcing guidelines
• Evaluate current supplier portfolio and introduce new suppliers to balance the sourcing matrix with strategic goals for growth.
• Close working partnership with Design, Merchandising, Planning and DC.
• Leadership – pro-actively mentor, train, guide, and support the sourcing team.
• Implement operation efficiencies and adapt quickly to changes.
• Define a clear people development vision that aligns with the organization’s goals. This includes identifying the skills, competencies, and leadership qualities required for future success.
• Succession Planning - encourage tailored development plans that address specific needs of individuals while aligning them with the broader organizational strategy

REQUIREMENTS:

• A minimum of 10 years in Sourcing and Production Role.
• Strong leadership, strategic thinking, and stakeholder management skills.
• Experience in managing teams and complex supplier negotiations.
• Knowledge in product sourcing internationally as well as domestically.
• Understanding of raw material properties, fabric, embroidery, construction, and finishes.
• Excellent communication skills
• Strong negotiation, financial reporting and quantitative analysis skills.
• Strong capacity planning and production management capabilities.
• Knowledge of product packaging, quality assurance and product testing.
• Logistics and supply chain management and coordination experience.
• Effective communicator with internal and external parties, must have the ability to work in/with cross functional teams.
• Proactive approach to problem solving, adapt quickly to changes.
• Demonstrates high level of organization and can quickly reprioritize based on the needs of the business.
• Detail oriented and driven by deadlines and high sense of urgency.
• Ability to manage production to the master calendar.
• Must be willing to accommodate off hours/overseas meetings.
• Travel required.
• Proficient reading, written and verbal language skills (English).
• Multi-cultural awareness and respect.
• College Degree required.

COMPENSATION:

• $250k-$300k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Design Shop Order Coordinator

PALM BEACH, FL

Serena & Lily is seeking an order coordinator at our store in PALM BEACH, FL. The Design Shop Order Coordinator will play an essential role in the management of Design Shop communication and issue resolution as well as customer service maintenance. The role will act as a liaison between Home Office and Design Shop team. The position requires a mindset of customer service and superb interpersonal skills.

RESPONSIBILITIES:

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

QUALIFICATIONS:

• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
• Inventory management or warehouse experience preferred
• Strong communication and interpersonal skills
• Willingness to ask questions and seek solutions; self - starter
• Microsoft Windows proficiency, especially Word and Excel
• Ability to work in a team environment
• Strong sense of personal style

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to communicate with associates and clients.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to oversee store operations

COMPENSATION:

• $21-25/hr depending on experience. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue fourteen days of PTO and seven paid holidays throughout the year.

Inventory Planning Coordinator

(Hybrid - Sausalito, CA)

Serena & Lily is searching for an Inventory Planning Coordinator for our fast-growing multi-channel retail business at our beautiful Sausalito Headquarters. Inventory Planning Coordinators provide overall support to our Inventory team by monitoring purchase orders, inventory levels, and backorders. The ideal candidate is extremely detail-oriented, interested in retail, and excited by the opportunity to build and improve processes at a quickly growing company.

RESPONSIBILITIES:

• Write and revise purchase orders.
• Maintain log of all purchase order confirmations and cancellations.
• Communicate changes to vendors and agents as needed.
• Follow up with vendors to change purchase order ship dates.
• Track orders and update ETAs for customer care team accordingly.
• Prepare and distribute weekly sales reports to team internally.
• Closely manage backordered sales orders to provide regular updates to customer care team.

QUALIFICATIONS:

• Detail-oriented and highly organized.
• 1-2 years of relevant work experience
• Self-starter and able to take initiative depending on changes in the business.
• Strong written & verbal communication skills.
• Eager to work in a collaborative and fast paced environment.
• Strong financial analysis and Excel skills (or ability to learn quickly).
• Bachelor’s degree or equivalent experience required.
• Experience with Netsuite preferred.

This position is hybrid, coming into the office 3 days per week

COMPENSATION:

• $70-75K depending on experience
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Technical Designer, Furniture

SAUSALITO, CA

Serena & Lily is seeking a Technical Furniture Designer to join our Design Team. The ideal candidate will be responsible for the technical development process of all furniture categories. This role involves ensuring that quality, accuracy and on time execution in a cost-effective manner of all furniture projects from concept to production, are met while maintaining brand integrity. This position reports directly to CDO.

RESPONSIBILITIES:

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Develop and implement product development strategies aligned with company goals and market trends.
• Identify opportunities for innovation in furniture production, materials, and production processes.

Project Management

• Translate design direction from CDO into detailed technical specs with accurate renderings to illustrate concept ideals.
• Oversee the product development lifecycle, from initial renderings to cads, to sample and swatch reviews.
• Clearly communicate to agents and vendors calls outs and comments in a timely manner.
• Develop new finishes and color panels and ensure consistency through production.
• Ensure projects are delivered on time, within budget, and meet quality standards.
• Own the sharing of information in weekly PD meetings.
• Keep all documents and shared tools current and up to date.
• Maintain and organize swatch libraries.
• Cad all cushions where applicable and all outdoor covers for outdoor collections.
• Confirm PI sheets are accurate.
• Review and comment on furniture renewal swatches in a timely manner.

Quality & Compliance

• Establish and maintain quality assurance protocols throughout the product development process.
• Ensure all products meet regulatory and safety standards for target markets.
• Address and resolve product issues promptly and effectively.

Key Personal Attributes

• Strategic thinking and ability to align product development with business goals.
• Strong problem-solving skills and adaptability in a dynamic environment.
• Attention to detail and commitment to quality.
• Collaborative mindset with the ability to develop strong cross functional and respectful relationships.
• Strong work ethic with an ability to turn on a dime.
• Be part of a small tight knit team with a desire to jump in where needed to assist in department projects.

QUALIFICATIONS:

• Bachelor’s degree in industrial design, Product Development, Engineering, or related field.
• 5+ years of experience in furniture product development.
• Strong knowledge of furniture design, materials, manufacturing processes, and industry standards.
• Proven track record of managing multiple complex product development projects.
• Excellent leadership, communication, and interpersonal skills.
• A high level of proficiency in design software (e.g., AutoCAD, SolidWorks) and project management tools.
• Experience with sustainability practices in furniture design is a plus.

COMPENSATION:

• $100-130k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

Assistant Designer, Textiles

SAUSALITO, CA

Serena & Lily is searching for an Assistant Textiles Designer to join our tight knit Design Team at our Sausalito Headquarters. Our ideal candidate has a strong work ethic, is eager to learn and brings to the table a technical skill set that will allow them to hit the ground running. This role is responsible for assisting in all textile developments ensuring that quality, accuracy and on time execution are paramount from concept to production. This role reports into the Senior Designer. Product development is collaborative and tactile so ability to work in person is imperative.

RESPONSIBILITIES:

• Support the development of all textile categories.
• Create design specifications for seasonal collections across products including bedding, bath, beach, and other soft goods.
• Produce scaled renderings in Photoshop for visual presentations.
• Translate creative concepts into precise, technically accurate specifications.
• Develop layouts and adapt original artwork to suit textile product requirements.
• Build and maintain BOMs and technical specifications in Backbone PLM.
• Partner with factories and agents to ensure product quality and consistency throughout the development cycle.
• Review lab dips, strike-offs, and development samples with a sharp eye for detail, ensuring accuracy against specs and cohesion with existing product lines.
• Manage product development submissions and maintain fabric libraries.
• Assist with seasonal assortment reviews and presentation setups.
• Identify opportunities for innovation in production techniques, materials, and design processes.
• Research new ideas, materials, and trims to inspire and support seasonal concepts.
• Monitor market trends and competitive activity to inform product direction.
• Stay organized and up to date with calendar deadlines and milestone changes.

QUALIFICATIONS:

• BFA in Textile Design, Fashion Design, or related field.
• 1-3 years’ experience in textile design, fashion design or product development.
• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign)
• Detail Oriented – from producing technically accurate specs to evaluating color, you have an eye for detail and commitment to quality
• Quick Learner and a self-starter – seeking assistance when faced with challenges and finding the right resources to finish tasks.
• Highly organized – thrives in fast past environments by keeping a meticulous eye on all the balls in the air at one time, able to anticipate the next step and effectively self-manage their time.
• Problem Solver – you see a problem, and you solve it. Highly adaptable in a dynamic environment.
• An ability to listen well and follow direction, asking for clarity when needed.
• Team player – ready to lend a hand, no matter the task
• You build strong and mutually respectful cross functional relationships

COMPENSATION:

• $75-85k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue twenty-one days of PTO and seven paid holidays throughout the year.

OUTLET ASSISTANT MANAGER

Serena & Lily is seeking an Assistant Manager at our outlet location in Rehoboth, DE.

The Assistant Manager is responsible for creating a first-rate customer experience through superior sales and service. Additionally, this position will support the Store Manager with store operations and inventory control. The ideal candidate will establish and maintain client services, support the operation of the store through sales, hiring, merchandising, and inventory. This is a fulltime role and will include some holidays, weekdays, and weekends.

RESPONSIBILITIES:

• Provide support to the sales and stock team in customer interaction, store operations, and inventory control.
• Create a warm, welcoming, inspiring on-brand customer experience. Ensure that each client receives outstanding customer service by providing a warm, friendly environment which includes greeting and acknowledging everyone, maintaining outstanding standards, solid product knowledge and all other components of client service.
• Provide relevant advice related to product knowledge.
• Work together with the Store Manager and Outlet Ops team to ensure appropriate merchandise stock levels, merchandise presentations; signing, and assortment in all departments; ensure selling floor is well stocked.
• Support and maintain visual standards of the store.
• Understand, uphold and monitor compliance with company policies and procedures.

QUALIFICATIONS:

• Prior retail experience
• Excellent communication skills, willingness to engage with clients
• Proven track record working in a team environment
• Proven ability to deliver excellence in customer service
• Solid communication and interpersonal skills
• Willingness to ask questions and seek solutions; a self starter
• Technical proficiency, prior use of Square or Netsuite a plus
• Microsoft Windows proficiency, especially Word and Excel

Essential Physical Requirements:

• Ability to process information and merchandise through computer system and POS system.
• Ability to communicate well with associates and customers.
• Ability to read, count and write to accurately complete all documentation.
• Ability to freely access all areas of the store including selling floor, stock area, and register area.
• Ability to operate and use all equipment necessary to run the store.
• Ability to climb ladders.
• Ability to move or handle merchandise throughout the store generally weighing 0-50 pounds.
• Ability to work varied hours/days to oversee store operations

COMPENSATION:

• $60-65k per year is the anticipated starting base pay for this role. This range represents the low and high end of the anticipated base salary range for this role. The actual base pay is dependent upon many factors, such as: experience, education, and skills.
• Employees (and their families) are covered by medical, dental, vision, and basic life insurance should they choose to participate in Serena & Lily’s benefits. Employees can enroll in our company’s 401k plan. During the first year of employment, full-time employees accrue between fourteen to twenty-one days of PTO and seven paid holidays throughout the year.

Job Description

Position: Warehouse Supervisor

Department: Warehouse Operations

Reports to: Warehouse Operations Manager

Date: March 2026

About the Company:

Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asian inspired food. Founded for over 30 years, the Company is in a high-growth phase, supported by a state-of-the-art manufacturing facility in Bay Shore, NY (Suffolk County Long Island), with a second facility scheduled to come online in Q2 2026.

Water Lilies’ growth strategy is centered on private label partnerships with national and regional retailers, complemented by proprietary control brand offerings where private label programs are not feasible. The category remains underdeveloped, creating meaningful runway for growth through disciplined commercialization, category-led selling, and operationally sound go-to-market execution.

Water Lilies’ vision is to be the preferred supplying partner of premium Asian-inspired food, achieved through delivering our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture emphasizes collaboration, respect, and accountability.

Employees are empowered to make a meaningful impact, take ownership of their work, and grow alongside the business. The company is backed by Blue Point Capital Partners, a lower middle-market private equity firm with a strong history of scaling founder-led and growth-oriented manufacturing businesses.

Job Summary:

This position is primarily responsible for supervising and coordinating activities of the warehouse, ERP, inventory, and receiving staff. The supervisor will engage in planning, verifying, assigning, and keeping records on incoming shipments (raw materials and packaging) and finished goods freezer. This role will provide daily instruction to the direct reports based on the needs of production. The supervisor position will require strong collaboration with various departments to create seamlessness transitioning from received products through to completion and preparation of shipment to the logistics department. Inclusively, this role will require the ability to interview, assist with hiring, and adequately train and develop employees.

Responsibilities:

• Oversee incoming receiving activities to ensure accuracy, completeness, and condition of goods.
• Determines space requirements and position of raw materials freezer and cooler, dry storage, packaging and finished goods freezer
• Inspects material handling equipment for defects and notifies maintenance personnel or contacts outside service facility for repair.
• Maintains and leads cycle counts
• Effectively utilize ERP system and ensure employees are trained effectively optimize the system
• Maintains material handling equipment maintenance report.
• Directs movement of receiving platform to storage and work areas.
• Adequately maintains inventory and cross collaborates with purchasing and scheduling to ensure correct balance
• Issues written and oral instructions.
• Studies and standardized procedures to improve efficiency of staff.
• Maintains harmony among workers and resolves grievances.
• Prepare composite reports from individual reports from staff.
• Adjust errors and addresses complaints
• Leads and develop inventory control team
• Maintain and reconcile inventory records for all warehouses/locations ensuring correct stock levels are held.
• Investigate and resolve inventory variances across WIP, Finished Goods, Raw Materials, Dries and Packaging, documenting root causes and corrective actions.
• Work collaboratively with Operations, Planning, Procurement and other functions to ensure robust end-to-end processes affecting inventory.
• Maintain a safe, ethical workplace by embedding Company Health & Safety, Food Safety and ethical standards and promoting a Zero Harm mindset.

Requirements / Competencies:

• Associate’s degree or equivalent experience.
• Experience with food processing industry is a plus.
• Experience with Microsoft Office (Word, Excel, PowerPoint)
• Sense of urgency, detailed and project oriented
• Analytical - collects and researches data to use constructively. Designs workflows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner.
• Technical Skills - Strives to continuously build knowledge and skills and assist staff with training
• Customer Service – Internally and externally when working with various departments within the company and vendors
• Interpersonal Skills - Focuses on solving conflict, listening to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Physical Requirements:

The employee will occasionally move within the office to access office machinery, file cabinets, and collaborate with colleagues. Consistent use of office equipment, such equipment may include but not limited to computers, phones, printers, and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.

Job Description

Position: Sanitation Supervisor

Department: Sanitation

Reports to: Plant Manager

About the Company:

Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asian-inspired food. Established for 30 years, the company moved in 2020 to a new state-of-the-art facility in Bay Shore, NY (Suffolk County Long Island) and is experiencing rapid growth. We are developing and supplying product for some of the leading retailers, wholesalers, and branded Asian-appetizer businesses. Our Vision is to be the preferred supplying partner of premium Asian-inspired food. We achieve this by living up to our Mission to deliver our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture is a place where employees can have a meaningful impact on the business and organization. We work collaboratively and humbly strive to get better every day while being respectful of all talents and backgrounds. The company is embarking on another major expansion project and is expecting to more than double the business in the next 3-5 years.

Job Summary:

The Sanitation Supervisor is responsible for leading the implementation and execution of the Water Lilies Sanitation Program throughout the manufacturing plant.

Responsibilities:

• Participate in the yearly audit and assist in the development of procedures and corrective actions.
• Maintain and develop cleaning standards that define time to clean by equipment-Sanitation sequencing.
• Manage and oversee Clean in Place system and clean out of Place system
• Analyze data and trends, develop actions based on data.
• Oversee and lead the implementation of operational standards
• Provide leadership and training for sanitation and production personnel to complete production line and facility sanitation as required by the Master Sanitation Schedule, Daily Tasks, Maintenance Work Schedule, and Production Schedule.
• Technical liaison between factory personnel and sanitation chemical supplier,
• Create a safe working environment for personnel working in sanitation, maintain chemical safety procedures and MSDS’s, work with chemical suppliers to provide chemical handling training, provide leadership in enhancing chemical training beyond what chemical supplier provides, and meet all requirements
• Create a structured, orderly chemical storage and sanitation supply area in the factory.
• Ensure compliance with the Global Cleaning and Sanitation Manual
• Initiate and execute cleaning verification and validation programs to prove effectiveness of Sanitation program.
• Partner with business leaders on implementation of process improvement
• Manage and evaluate the Sanitation staff including but not limited to performance management and employee development, etc.
• Develop and manage the department’s operating budget.
• Responsible for supporting and providing training for employees.
• Accountable for monitoring safety of employees.
• Accountable for the scheduled routine and periodic sanitation cleaning within the plant and the grounds of the property.
• Responsible to create and assign the sanitation schedule plan to the sanitation team and provide direction.
• Other duties as assigned.

Requirements / Competencies:

• Experience in manufacturing or supervisory experience is required.
• Certified Sanitarian or ASQ Certified Quality Engineer preferred.
• Knowledge in HACCP, Microbiology, Sanitation, Chemical Safety, Pest Control, and Quality Systems.
• Understand and comply with government regulations relating to OHSA, FDA, USDA, and EPA.
• Strong leadership, technical, communication and interpersonal skills required along with attention to detail.
• Knowledge of quality or production systems, procedures, & policies. Handle multiple assignments, develop work plans, & prioritize.
• High trust individual, who works well independently with minimal oversight

Work Environment & Schedule:

This position is considered a Manufacturing plant environment with heavy machinery and equipment. Additionally, this role requires working overnight shifts, weekends, and all required overtime as needed. It requires 80% of time on the production floor, ability to lift, squat, push, pull, etc. to inspect machinery and equipment.

Physical Requirements:

The employee will occasionally move within the office to access office machinery, file cabinets, and collaborate with colleagues. Consistent use of office equipment, such equipment may include but not limited to computers, phones, printers, and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.

Position: Maintenance Supervisor

Department: Maintenance

Reports to: Maintenance Manager

About the Company:

Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asian-inspired food.Established for 30 years, the company moved in 2020 to a new state-of-the-art facility in Bay Shore, NY (Suffolk County Long Island) and is experiencing rapid growth. We are developing and supplying product for some of the leading retailers, wholesalers, and branded Asian-appetizer businesses. Our Vision is to be the preferred supplying partner of premium Asian-inspired food.We achieve this by living up to our Mission to deliver our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture is a place where employees can have a meaningful impact on the business and organization. We work collaboratively and humbly strive to get better every day while being respectful of all talents and backgrounds. The company is embarking on another major expansion project and is expecting to more than double the business in the next 3-5 years.

Job Summary:

The Maintenance Supervisor reports directly to the Senior Maintenance Manager. The individual is responsible for being the liaison between the Maintenance Manager and the Maintenance Crew with collaboration with the Maintenance Planner and PM schedule. The Maintenance Supervisor is also responsible for interacting with and supporting plant personnel, enforcing all maintenance procedures, executing, and maintaining all employee safety policies, manufacturing safety policies and associated administrative policies. The Maintenance Supervisor is expected to be a role model for the company culture. Participates as a functional maintenance department and is a driving force to coordinate with the supervisors on other shifts and other departments.

Responsibilities:

• Directs maintenance personnel to ensure that all systems operate at their highest capability to meet required production schedules, quality, costs and schedule priorities
• Improves reliability, maintenance, and processing methods to reduce cost and avoid loss of production because of equipment malfunction or failure time.
• Determines equipment capabilities, safety, and operational condition in coordination with the other Supervisors and technicians.
• Develop preventative maintenance procedures that are cost effective and increase the operational life of the equipment.
• Seek and implement continuous improvement of the process through equipment improvement modifications.
• Assist in the development of the system and operational standards and corrective actions.
• Develops, implements, and reviews regularly, site-specific maintenance logs for department.
• Coordinates, arranges, and supervises, or provides for the completion of corrective and preventive maintenance in accordance with company operating procedures, practices and financial considerations.
• Provide maintenance training to include the effective utilization of the maintenance logs, completion of routine maintenance specific to facility, equipment operations and support.
• Assists workers in diagnosing malfunctions in machinery and equipment.
• Studies production schedules and estimates worker hour requirements for completion of job assignment.
• Assist with preparing requisitions to determine the number of spare parts to be kept in inventory.
• Ensure that equipment and facilities are maintained in a safe, operable condition and/or arrange for replacement/upgrades.
• Establishes procedures and contacts to ensure timely repairs of equipment.
• Directs workers in electrical, electronic, mechanical, hydraulic, and pneumatic, and utility systems maintenance and repair of machinery and equipment.
• Director of workers engaged in dismantling, assembling, and installing industrial machinery.
• Analyzes production downtime reports, determines opportunities, and initiates action plans to increase efficiency
• Assist with the supervision of Maintenance staff including but not limited to performance management and employee development, etc.
• Communicate with outside agencies i.e. contractors, equipment suppliers, technical consultants and vendors.
• Continuous and close coordination with the Maintenance Manager, other Maintenance Supervisor(s), other Team Members, and Human Resources

Requirements / Competencies:

• Stays organized in businesses with robust PM schedules and continuous work requests
• Communicates clearly and often with contractors, maintenance staff, and executives
• Adheres to budget requirements in making purchasing decisions
• Thinks ahead about tasks that must be completed next to provide exceptional administrative support
• Strong analytical and problem-solving skills, and excellent interpersonal skills, including good oral and written communication skills, and previous experience using computers
• Proficient to excellent knowledge of MS Office and CMMS Systems
• Must be able to use, or learn to use, the equipment and tools used to perform the job
• Must be able to perform all job functions safely
• Must meet the company standards for the job
• Must be able to follow instructions
• Must be able to understand and follow all written SOP’s
• Must be able to understand SDS (Safety Data Sheets)
• Must be able to work the scheduled / assigned times and required overtime for the position
• Must be able to stand and walk for extended periods of time
• Must be able to lift 50 lbs.
• Flexible working hours are highly desirable
• Bilingual (English/Spanish) highly desirable

Physical Requirements:

The employee will occasionally move within the office to access office machinery, file cabinets, and collaborate with colleagues. Consistent use of office equipment, such equipment may include but not limited to computers, phones, printers, and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.

Job Description

Position: Production Supervisor

Department: Production

Reports to: Unit Manager

About the Company:

Water Lilies Food, LLC is a private equity-backed manufacturer and distributor of premium Asian-inspired food. Established for 30 years, the company moved in 2020 to a new state-of-the-art facility in Bay Shore, NY (Suffolk County Long Island) and is experiencing rapid growth. We are developing and supplying product for some of the leading retailers, wholesalers, and branded Asian-appetizer businesses. Our Vision is to be the preferred supplying partner of premium Asian-inspired food. We achieve this by living up to our Mission to deliver our products and services with attention to detail, a continuous improvement mindset, agility, and authenticity. Our culture is a place where employees can have a meaningful impact on the business and organization. We work collaboratively and humbly strive to get better every day while being respectful of all talents and backgrounds. The company is embarking on another major expansion project and is expecting to more than double the business in the next 3-5 years.

Job Summary:

This role has responsibility to achieve productivity, efficiency, customer service, cost, quality, safety and employee engagement objectives through both individual and team contributions. Provides direction, leadership, development and support to direct reports through empowerment, teamwork, on-the-job assignments and continuous improvement projects and initiatives. Develops, implements and promotes safety programs and safe work practices through involvement in plant safety teams, programs and initiatives. Promotes sound employee & labor relations within the department by developing and maintaining effective organization with qualified personnel. Develops, promotes, and supports continuous improvement and other cross-functional initiatives. Ensure smooth operation in a fluid, fast-paced environment.

Responsibilities:

• Interpret job order specifications and assign responsibilities accordingly.
• Partner with management to ensure production goals and customer deadlines are consistently met.
• Inspect products and packaging to verify conformance with established quality and safety standards.
• Lead and supervise hourly employees, ensuring proper training, adherence to safety protocols, and compliance with operational procedures.
• Communicate and enforce all company safety guidelines and food safety protocols in alignment with regulatory and internal standards.
• Establish or adjust work procedures and priorities to meet production schedules.
• Analyze and recommend improvements to production methods, equipment performance, and product quality.
• Recommend and implement changes to working conditions or equipment usage to enhance efficiency and overall department performance.
• Investigate and resolve work-related issues while providing guidance and support to employees.
• Maintain accurate timekeeping and production records.
• Collaborate with Line Leads and operators to ensure all materials, equipment, and machinery meet production requirements.
• Communicate effectively with management and cross-functional departments, providing updates on production efficiency, equipment status, and workforce needs.
• Ensure consistent compliance with all food safety and workplace safety requirements.
• Assign daily tasks, monitor employee performance, and provide coaching, feedback, and corrective action when necessary.
• Foster a positive, collaborative, and results-driven work environment that promotes teamwork and open communication.
• Oversee the timely and efficient completion of production activities in alignment with company objectives.
• Manage equipment and facility utilization to maintain operational continuity and efficiency.
• Identify and troubleshoot operational issues, escalate significant concerns, and coordinate resolutions with the Operations Manager.
• Conduct routine safety inspections, identify potential hazards, and implement corrective actions.
• Monitor and uphold product quality standards to ensure compliance with customer specifications.
• Track and report on key performance indicators (KPIs), including productivity, quality, and safety metrics.
• Prepare detailed shift reports and propose process improvements based on performance data.
• Support scheduling, attendance tracking, and timecard management for hourly personnel.
• Assist in the onboarding, training, and development of new team members.
• Promote continuous improvement by encouraging participation in training and skill-development programs.
• Strategically schedule and manage labor resources to optimize operational throughput and efficiency.
• Maintain a strong technical understanding of equipment, actively supporting Total Productive Maintenance (TPM) initiatives.
• Perform additional duties as assigned by management to support departmental and organizational goals.

Requirements / Competencies:

• Associate degree or equivalent professional experience required.
• Minimum 2 years of supervisory or operations experience, preferably within a manufacturing, warehouse, or production environment.
• Experience in the food processing industry (USDA or FDA-regulated) preferred.
• Experience with both Raw and Ready-to-Eat (RTE) processes is a plus.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Strong analytical skills with exceptional attention to detail.
• Must be bilingual (English/Spanish).

Core Competencies:

• Planning & Organizing: Prioritizes and coordinates resources effectively to meet productivity goals.
• Problem Solving: Identifies root causes, evaluates alternatives, and implements effective solutions.
• Leadership: Provides direction, sets expectations, and develops team members to achieve performance excellence.
• Professionalism: Demonstrates tact and composure under pressure; fosters collaboration and open-mindedness.
• Safety & Security: Adheres to all safety and security protocols; proactively identifies and reports hazards; ensures safe equipment use and workplace practices.

Physical Requirements:

This role requires physical mobility of the employees as they will need to enter various parts of the factory. The employee will occasionally move within the office to access office machinery, file cabinets and collaborate with colleagues. Consistent use of office equipment such equipment may include but is not limited to computers, phones, printers and copiers. The employee will be required to frequently communicate with both internal staff members as well as external parties or customers and must be able to convey accurate information. This position may require repositioning of or movement of equipment weighing up to 50 pounds. This job description reflects management’s assignment of essential functions; it does not exclude or restrict the tasks that may be assigned. This job description is subject to change based on company needs as expressed by management.