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Job Title: Marketplace Manager

Company Overview:

Westfield Outdoors is a leading Indianapolis-based company specializing in durable goods manufacturing and international importing services. Our focus lies in outdoor leisure products, including camping furniture, tents, shelters, backpacks, trekking bags, soft coolers, pet products, baby products, hunting accessories, fishing tackle, and patio furniture. As a global leader in OEM and private-label manufacturing for the outdoor industry, Westfield Outdoors is dedicated to delivering innovative, high-quality durable goods that meet the needs of our customers and end-users.

Position Summary:

The Marketplace Manager is responsible for the day-to-day execution and growth of Westfield Outdoors’ marketplace partners such as Amazon and Walmart Marketplace. This role focuses on maintaining accurate product listings, supporting advertising and promotional execution, monitoring account health, and compiling performance reporting across online marketplaces.

The position serves as a key coordination point between the Bentonville-based Walmart Marketplace team, the Indianapolis marketing, design, and product teams, and international operations partners who administer marketplace programs and execution. The ideal candidate is highly organized, detail-oriented, and comfortable working cross-functionally in a fast-paced, multi-channel environment.

This position is based in-office in Indianapolis, Indiana.

Key Responsibilities:

1. Listing and Catalog Support:

·        Assist in creating, updating, and maintaining product listings across marketplace partners such as Amazon and Walmart Marketplace, including titles, bullet points, descriptions, keywords, and product attributes.

·        Upload product images, enhanced content, A+ or equivalent media provided by the creative and design teams.

·        Monitor listings for errors, suppressions, compliance issues, and data inconsistencies, escalating issues to management as needed.

·        Help maintain accurate product data, including SKUs, pricing, variations, and category placement.

2. Advertising and Promotions Support:

·        Assist with the setup and monitoring of advertising campaigns across Amazon Advertising and Walmart Connect platforms.

·        Track daily and weekly performance metrics such as ACOS, CTR, spend, impressions, and sales, and flag performance concerns or anomalies.

·        Support execution of coupons, deals, seasonal promotions, and retailer-specific programs.

·        Prepare performance summaries and reports to support optimization of advertising budgets and campaign performance.

3. Account Health and Operational Support:

·        Monitor marketplace dashboards for account health notifications, listing warnings, stranded inventory, and fulfillment alerts.

·        Assist with resolving tickets related to listing suppressions, review issues, compliance warnings, or shipment discrepancies.

·        Coordinate with internal supply chain and operations teams to support inventory tracking and fulfillment requirements.

4. Analytics and Reporting:

·         Pull weekly and monthly performance reports from Amazon Seller Central and Walmart Seller Center.

·        Compile reports related to sales trends, keyword performance, promotional results, and competitive activity.

·        Support data entry, dashboard updates, and reporting used for internal reviews and planning discussions.

5. Cross-Functional Coordination:

·        Work closely with marketing, creative, and design teams to request, track, and upload required marketplace assets.

·        Collaborate with customer service teams to monitor customer questions, reviews, and feedback trends.

·        Support sales, trade marketing, and product teams with retailer-specific product details, promotions, and content needs.

·        Help ensure clear communication and alignment between U.S.-based teams and international partners supporting marketplace execution.

Qualifications:

Education and Experience:

·        Bachelor’s degree in Marketing, Business, Communications, or a related field preferred.

·        1–3 years of experience supporting e-commerce marketplaces, digital marketing, or online retail operations preferred.

Skills and Competencies:

·        Familiarity with Amazon Seller Central and Walmart Seller Center platforms preferred.

·        Strong attention to detail and ability to manage multiple tasks and deadlines simultaneously.

·        Proficiency in Microsoft Excel and Google Sheets, with comfort working with performance data and reports.

·        Strong written and verbal communication skills.

·        Ability to work effectively within cross-functional teams, including international partners.

Other Requirements:

·        Self-motivated team player with a strong sense of ownership and accountability.

·        Strong organizational and time management skills.

·        Ability to work in-office in Indianapolis, Indiana.

Why Join Westfield Outdoors?

At Westfield Outdoors, we value innovation, collaboration, and a commitment to excellence. As part of our team, you will gain hands-on experience supporting leading online marketplaces while working alongside experienced professionals across product, marketing, operations, and global sourcing. This role offers meaningful exposure to marketplace execution within a growing, dynamic organization.

Compensation and Benefits:

Westfield Outdoors offers a competitive salary and comprehensive benefits package, including:

·        Health, dental, and vision insurance.

·        Generous paid time off and company holidays.

·        401(k) retirement plan with company match.

·        Opportunities for professional development and career growth.

Application Process:

To apply, please submit your resume detailing your relevant experience and interest in the position. We look forward to learning how you can contribute to the continued success of Westfield Outdoors.

Equal Opportunity Employer:

Westfield Outdoors is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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• Support onboarding of sites into the Enhesa platform
  
• Review, validate, and update regulatory compliance questions (HSE, Sustainability, Site Operations)
  
• Coordinate with site managers and subject matter experts to gather required documentation
  
• Upload and maintain compliance documentation within Enhesa and related tools
  
• Assist with tracking remediation actions and compliance health metrics
  
• Support quarterly Badge and Network Access audit documentation as needed
  
• Monitor adherence to 24-hour SLA requirements and escalate gaps
  
• Prepare status reports and dashboard updates for leadership and Steering Committee review
  

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• 2-5 years of experience in compliance, regulatory affairs, HSE, sustainability, or related field
  
• Experience with compliance management systems or governance tools preferred
  
• Strong organizational skills and attention to detail
  
• Ability to manage multiple stakeholders and deadlines
  
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Teams)
  
• Strong written and verbal communication skills
  

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• Experience supporting environmental, health & safety (EHS) programs
  
• Familiarity with regulatory audits or internal control frameworks
  
• Experience working in cross-functional corporate environments
  

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• Analytical mindset
  
• Process-oriented and detail-driven
  
• Strong follow-through and accountability
  
• Collaborative and solution-focused
  

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• Manage recurring data operations and reporting: pull data from multiple sources, maintain clean datasets, analyze trends, and deliver weekly or monthly dashboards and readouts in Sheets and Slides
  
• Administer surveys end-to-end (SurveyMonkey, Qualtrics, or similar): build and QA, manage response data, analyze results, and package findings into clear reports and decks
  
• Maintain people operations datasets, including hiring-related tracking and weekly roster updates, ensuring strong data integrity and consistent formatting
  
• Support onboarding administration, including LMS completion reporting, overdue follow-up tracking, and course assignment administration
  
• Build and iterate Tableau dashboards to replace or augment recurring reports, improving self-serve access to metrics and insights
  
• Streamline repeatable work using automation and AI (for example: faster data cleanup, report drafting, and workflow simplification)
  
• Support ad-hoc operational requests as needed (quick analyses, dashboard iteration, Google Sheets troubleshooting, and documentation updates)
  

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• Strong experience with data operations and reporting: pulling data from multiple sources, cleaning and reconciling datasets, analyzing trends, and producing clear recurring reporting
  
• Proficiency in building and maintaining Tableau dashboards (defining metrics, creating views, iterating based on stakeholder feedback)
  
• Advanced Google Sheets skills (dashboards, pivot tables, complex formulas, and scripts) and comfort presenting outputs in Google Slides
  
• Experience administering surveys (SurveyMonkey, Qualtrics, or similar), including survey setup, response management, and results analysis
  
• Experience with administrative operations that require precision and follow-through (tracking, audits, recurring updates, and systems hygiene)
  
• Comfort with LMS administration and reporting (completion reports, tracking overdue items, course assignments)
  
• Experience leveraging AI tools to accelerate analysis and streamline repeatable work; with automation + agent experience (Apps Script, Zapier, Make)
  
• Proven ability to handle sensitive and confidential information with discretion
  
• Ability to navigate ambiguity and shifting priorities, respond well to ad hoc requests, and keep stakeholders informed with clear status updates
  
• Proven ability to work independently with minimal oversight in a remote environment
  
• Availability requirement: able to consistently work 5+ hours on Mondays; remaining hours are flexible within a 10-15 hours per week schedule
  

We are looking for a Commercial Excellence Specialist to support our global commercial team. This role combines business support with data analytics, helping us improve processes, track KPIs, and deliver insights through dashboards and reports.

Key Responsibilities:

Commercial & Business Support

• Prepare sales performance reports and KPI summaries that help leadership make informed decisions.
• Maintain data accuracy by regularly updating records and validating key information across systems.
• Coordinate with sales teams to capture activities, ensure process compliance, and improve overall data quality.
• Support training and development programs by creating training materials, tracking participation, and monitoring completion rates.
• Provide administrative support for commercial initiatives, including updating dashboards, organizing documents, and assisting with project deliverables.

Data & Analytics

• Build and update KPI dashboards to provide clear visibility into business performance.
• Configure and maintain sales reports aligned with commercial processes and business needs.
• Collect, clean, and analyze data to support routine reporting and identify basic trends.
• Automate simple data workflows to improve efficiency and ensure timely, consistent reporting.

Commercial Excellence Projects

• Support the execution of Commercial Excellence initiatives by coordinating meetings, tracking action items, and maintaining project documentation.
• Maintain project dashboards and progress trackers to ensure leadership has up‑to‑date visibility on timelines and deliverables.
• Help collect and organize inputs from sales, marketing, and customer service teams to support project milestones and decision‑making.
• Prepare basic analyses and summaries that support Commercial Excellence workstreams (e.g., Sales Process, Segmentation, Enablement, Pricing).
• Assist in process improvement activities, such as mapping workflows, identifying gaps, and preparing materials for workshops.
• Contribute to change management efforts by helping draft communications, training materials, and instructions for end users.

Requirements:

• At least 2 years of experience in Commercial Excellence (sales or business processes)
• Previous experience with Power BI (data modeling and visualization)
• Robust familiarity with Salesforce reporting and dashboards
• Strong Excel skills, including pivot tables and formulas
• Bachelor’s degree in Business, Data Analytics, Information Systems, or related field
• Knowledge of SQL helpful
• History of understanding data analysis and interpreting trends
• Knowledge of data integration concepts, data visualization or analytics helpful
• Detail oriented with strong communication and problem-solving skills

Civil Clothing Inc. is seeking a strategic, data-driven Senior Manager, E-Commerce to optimize performance across the Darc Sport digital ecosystem. In this role, you’ll act as the brand’s growth hacker, owning site operations, product launches, merchandising updates, customer experience workflows, analytics, and ongoing optimization of the conversion funnel. This is a hands-on role suited for someone with a builder’s mindset, who thrives in the details and isn’t afraid to roll up their sleeves to rebuild processes that unlock growth. You will develop and execute strategies that strengthen acquisition, improve retention, and elevate the overall customer journey, while ensuring every drop runs smoothly and meets revenue expectations. At Civil, we value grit, a can-try attitude and fast, thoughtful execution. Your ability to diagnose conversion blockers, test new ideas, and drive measurable impact will directly shape how customers discover, shop, and stay engaged with Darc Sport online.

What You’ll Do

Essential Duties & Responsibilities

E-Commerce Strategy & Execution

• Lead the day-to-day performance of the Darc Sport e-commerce site, ensuring a smooth, conversion-focused customer experience.
• Develop actionable short- and long-term plans that support sales targets, strengthen digital performance, and improve the overall shopping journey.
• Oversee site merchandising, product setup, launch readiness, and promotional updates to maintain accuracy and alignment with weekly drops.
• Own the setup, execution, and performance of digital advertising across platforms (Google Ads, Meta, and other paid channels), continuously optimizing for ROI and customer acquisition.
• Stay current on ecommerce tools and platform opportunities (search, personalization, reviews, bundling, analytics, performance)

Customer Experience & Retention

• Support customer experience improvements by partnering with Customer Service on process enhancements, FAQ updates, and clear communication standards.
• Use data and customer insights to strengthen retention through thoughtful touchpoints such as personalized messaging and simplified post-purchase workflows.

Cross-Functional & Vendor Collaboration

• Partner closely with Brand Marketing, Merchandising, Planning, Creative, and Operations to support aligned launches, accurate product information, and efficient workflows.
• Manage relationships with external partners, including web development, UX/UI, email/SMS platforms, and analytics vendors, to maintain a high-performing digital environment.

Digital Optimization & Analytics

• Own the site’s “single source of truth” performance view: dashboards, annotations, and daily health checks
• Owns daily, weekly, and monthly reporting, building dashboards, documenting key shifts, and performing ongoing site health checks.
• Proactively investigates changes in performance (traffic mix, device trends, PDP load times, out-of-stock patterns, checkout behavior) and translates findings into clear recommendations and action plans.
• Partners with developers, Marketing, and internal teams to validate event tracking, identify analytics gaps, and resolve data discrepancies quickly.
• Uses customer behavior insights to inform decisions that drive conversion, improve the digital experience, and support ongoing revenue growth.

Systems Integration & Workflow Management

• Support the integration and optimization of e-commerce systems with ERP, inventory, and 3PL tools to improve accuracy, automation, and operational efficiency.
• Improve workflows for launch readiness and weekly drops, ensuring product, assets, and timelines remain aligned and predictable.

Reporting & Visibility

• Prepare weekly performance scorecards and key metric summaries for leadership.
• Ensure reporting is accurate, timely, and actionable, supporting data-informed decision-making across the organization.

Culture & Collaboration

• Contributes to a collaborative, inclusive, and solutions-oriented team culture where diverse perspectives are valued and respected.
• Partners closely with cross-functional teams to ensure alignment, transparency, and smooth execution across all digital initiatives.
• Receives and applies feedback with openness and adaptability, modeling a growth mindset and supporting continuous improvement across the e-commerce function.
• Builds trust through reliable follow-through and a steady, grounded presence, especially in high-volume, high-visibility moments like weekly drops or major campaigns.

What You Bring

Knowledge, Skills & Abilities

Technical Expertise & Digital Acumen

• Strong understanding of e-commerce operations, including site management, digital merchandising, and key integrations (DTC, ERP, OMS, CRM).
• Hands-on experience managing and optimizing paid media platforms (Google Ads, Meta/Facebook Ads, and other digital channels) with a focus on performance and ROI.
• Proficient with performance tools to monitor traffic, conversion, cohorts, and daily KPI health.
• Able to turn data into action, spotting optimization opportunities, shopper drop-off points, and paths to revenue growth.
• Comfortable working across CMS and partnering with developers to validate tracking, resolve issues, and support feature launches.

Operational & Execution Strength

• Highly organized with the ability to manage launches, updates, and competing priorities in a fast-paced, drop-driven environment.
• Hands-on builder who can create, refine, and improve processes and workflows as the business scales.
• Strong problem-solving instincts; anticipates issues early, removes barriers quickly, and keeps timelines moving.
• High level of ownership and accuracy across all execution.

Strategic & Growth-Minded Approach

• Uses analytics and customer insights to drive continuous growth across the funnel.
• Comfortable testing, iterating, and experimenting with new ideas to improve performance.
• Balances day-to-day execution with longer-term strategy and channel growth planning.
• Passionate about seamless digital experiences, checkout clarity, and conversion-optimized journeys.

Communication & Collaboration

• Communicates clearly and confidently with cross-functional partners, leadership, and external vendors.
• Able to deliver both positive updates and tough news with professionalism and actionable clarity.
• Consistent follow-through: keeps stakeholders aligned and informed.

Leadership & Mindset

• Leads with accountability, calm confidence, and a focus on measurable outcomes.
• Sets expectations effectively and models high-quality execution for direct reports.
• Always advocates for the customer and uses insights to strengthen experience and retention.
• Thrives in an entrepreneurial culture; adaptable, decisive, and energized by building systems that scale.

Education & Experience

• Bachelor’s degree in Business, Marketing, or a related field preferred (equivalent hands-on experience also valued).
• 7+ years of progressive experience in e-commerce, digital merchandising, or online retail operations, with a strong track record of driving measurable revenue growth.
• Experience managing or supporting high-volume DTC launches, ideally in fast-paced, drop-driven or hype-based retail environments.
• Strong background working with e-commerce platforms, CMS tools, analytics dashboards and site merchandising workflows.
• Demonstrated ability to optimize the customer journey through conversion improvements, UX enhancements, and data-informed decision-making.
• Experience working with influencers, online communities, or digital ambassador programs is a plus.
• Strong analytical, organizational, and communication skills, with proven success thriving in fast-moving, high-change environments.
• Familiarity with streetwear, action sports, athletic wear is strongly preferred

Physical & Mental Demands

• This role is primarily office-based with regular use of standard office equipment.
• Ability to sit or stand for extended periods and move throughout office, showroom, or production environments as needed.
• Ability to occasionally lift, carry, or move materials or product weighing up to 25 lbs, with or without reasonable accommodation.
• Visual requirements include close vision, distance vision, depth perception, and the ability to adjust focus, with or without reasonable accommodation.
• Ability to work in varied environments, including exposure to noise, temperature fluctuations, and occasional outdoor elements.
• Ability to manage multiple priorities, deadlines, and shifting demands in a fast-paced environment.
• Capacity to maintain focus, sound judgment, and professional communication while navigating time-sensitive issues.
• This role may require flexibility in work hours during peak production periods.

Why You’ll Love Working at Civil

At Civil Clothing we foster a collaborative, fast-moving environment where ownership is valued, ideas are welcomed, and execution matters. You’ll work alongside passionate, experienced teams who care deeply about craftsmanship, accountability, and bringing product to market the right way. This role offers the opportunity to make a real impact, your decisions directly influence our product quality, timelines, and growth. If you thrive in a hands-on, solutions-driven environment and want your work to be seen, felt, and worn, you’ll feel right at home here.

What We Offer

• Competitive compensation: $135K – $150K annually, depending on experience and qualifications
• Comprehensive benefits package, including:
• Medical, dental, and vision insurance
• Life insurance
• Employee Assistance Program (EAP)
• 401(k) with company match
• Paid time off (PTO)
• Employee merchandise discounts
• Opportunity to grow with a respected and evolving apparel brand

Equal Opportunity Employer

Civil Clothing Inc. is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable law.

Program / Delivery Manager – Property Engagement Platform (PEP)

Location: Addison, TX (Hybrid- 3 days on-site)

Duration: 12 Month Contract (High likelihood of extension)

Rate: $65-85/hr (Final compensation will be based on experience and skills)

Overview

Our client, a global hospitality leader, is seeking a Program / Delivery Manager to support the continued rollout and enhancement of their Property Engagement Platform (PEP) — a cloud-based property management system used across thousands of hotel locations worldwide.

PEP powers the day-to-day operations of our clients’ properties, supporting workflows such as guest check-in, housekeeping operations, property services, billing, and operational reporting. The platform is currently deployed across thousands of hotels globally, with ongoing development focused on supporting more complex international and luxury properties that require advanced features such as localization, regulatory compliance, and expanded operational functionality.

This role will support the delivery and coordination of development work between product teams and an external development vendor, ensuring features move smoothly from product concept through development, testing, and release.

This is a hands-on delivery role focused on managing the flow of work, coordinating cross-team dependencies, and providing clear reporting on program progress.

Responsibilities

• Manage the delivery lifecycle for new features and enhancements within the PEP platform.
• Coordinate development work between product teams, engineering teams, testing groups, and external development vendors.
• Track feature progress from initial product intake through development, sprint execution, and release.
• Manage Jira workflows, ensuring work items are properly tracked and moving through the development lifecycle.
• Build and maintain Jira dashboards to monitor program health, sprint progress, and delivery metrics.
• Analyze Jira data and delivery trends to identify risks, bottlenecks, or delays.
• Coordinate across multiple workstreams and ensure cross-team dependencies remain aligned.
• Facilitate sprint planning, backlog refinement, and release readiness activities.
• Identify risks, blockers, and issues across workstreams and drive resolution.
• Prepare executive-level reporting and status updates for program leadership.
• Support continuous improvement of delivery processes across the program.

Required Skills & Experience

• ~8+ years of experience in program management, delivery management, or technical program management within a software development environment.
• Strong experience managing Agile or iterative software delivery programs.
• Hands-on experience using Jira for delivery management, backlog tracking, and reporting.
• Experience building Jira dashboards and interpreting delivery metrics.
• Proven ability to coordinate across multiple teams and stakeholders in a matrixed environment.
• Strong organizational and problem-solving skills with the ability to manage competing priorities.
• Excellent communication skills, including the ability to present program updates to leadership.

Preferred Qualifications

• Experience working with vendor development teams or third-party engineering partners.
• Experience supporting enterprise SaaS platforms, operational systems, or large-scale technology implementations.
• Experience creating executive reporting, delivery dashboards, and program updates.
• Familiarity with large enterprise technology environments supporting global users.

Manager, Public Relations & Communications

Location: Palm Beach Gardens, FL (Fulltime In Office)

Reports to: Group VP, Franchise Marketing

Department: Franchise Marketing / Communications

Type: Full-time

Role Summary

Midas is seeking a proactive Manager of Public Relations & Communications to architect and own a comprehensive communications strategy—internal and external—that elevates brand consideration, amplifies innovation and culture, and positions our leadership as credible, visible voices in automotive and franchising. This role will build and run an in-house PR/comms engine (with selective agency support), ensuring disciplined execution across media relations, executive visibility, franchisee communications, thought leadership, and social amplification.

Key Objectives

• Increase brand consideration for Midas across consumer and industry channels by shifting from reactive to proactive storytelling and consistent share-of-voice growth.
• Position leadership as visible, credible industry voices through strategic placements, speaking engagements, and executive profiles.
• Drive thought leadership via planned media calendars, op-eds, trade features, and conference participation—moving from “quiet in the industry” to recognized leadership.
• Amplify Midas’ innovation, culture, and community impact—internally and externally—to strengthen relevance, reputation, and franchise system confidence (including prospective franchisees).
• Integrate communications flows across the franchise system and parent-company liaison work to improve clarity, speed, and impact of business updates.

Core Responsibilities

Strategy & Planning

• Build a proactive internal and external PR/Comms plan with a quarterly editorial calendar, themes, and target outlets (national, trade, local).
• Establish a strategic counsel framework for leadership and cross-functional partners (Marketing, Franchise Development, Operations, HR, Legal, Social).
• Define the transition from third-party-led to in-house proactive engine; manage agencies selectively for scale and specialty.

Media Relations & Thought Leadership

• Lead media outreach (national consumer, automotive, franchise trade, and local market press); pitch, secure, and manage coverage.
• Own executive visibility: interviews, profiles, conference speaking slots, awards submissions, and bylined content.
• Develop and place content: press releases, media kits, op-eds, thought leadership articles, and talking points.

Internal Communications & Franchise System

• Design and run franchisee communications: bulletins, playbooks, town halls, and updates that support key business priorities.
• Produce quarterly updates (videos, leadership notes, dashboards) aligning the system around priorities and brand value propositions.
• Serve as the communications point for Convention, profit workshops, fall planning—own messaging, content, and run-of-show.

Social Amplification (in collaboration with internal teams)

• Partner with Social & Franchise Development to amplify earned coverage, leadership content, and franchise growth narratives across channels.
• Ensure cross-channel consistency and cadence for always-on amplification (LinkedIn, industry forums, owned channels).

Measurement & Reporting

• Monitor and report media coverage, share of voice, sentiment, and narrative penetration; deliver monthly and quarterly scorecards.
• Track executive visibility pipeline: speaking slots, awards, interviews, and bylines secured vs. target.

Parent Company & System Liaison

• Act as the communications liaison with parent company Mavis—own memos, alignment on key updates, and shared initiatives.
• Coordinate all system bulletins and key business updates (especially those requiring alignment/support from Mavis).

Issues & Crisis Preparedness

• Maintain a rapid response protocol and core Q&A; lead cross-functional communications during issues/crisis events.

Qualifications

• 5–7+ years in PR/Corporate Communications (brand-side or agency); experience in automotive and/or franchise systems preferred.
• Proven track record in media relations (national, trade, local) and securing executive visibility (speaking, profiles, bylines).
• Strong writing and editorial discipline—press releases, op-eds, speeches, executive messaging, and social-ready content.
• Experience building in-house PR engines, setting proactive agendas, and managing agency partners for scale.
• Comfortable with measurement tools (media monitoring, sentiment analysis) and building executive-ready dashboards.
• Video scripting and light production coordination experience for quarterly updates is a plus.
• High bias for action, executive presence, and exceptional organization in a fast-moving franchise environment.

Key Competencies

• Proactive Ownership: Plans ahead, sets the agenda, and moves the organization from reactive to disciplined execution.
• Story Crafting: Finds the narrative in our innovation, culture, and community impact—and tells it compellingly.
• Relationship Building: Strong rapport with media, industry groups, franchisees, and internal stakeholders.
• Executive Communication: Able to brief, prepare, and represent leadership with polish and clarity.
• Data-Driven: Uses coverage, sentiment, SOV, and engagement metrics to improve strategy and outcomes.

Success Metrics (KPIs)

• Brand Consideration Lift: Movement in aided/unaided consideration (tracked via brand studies/benchmarks).
• Share of Voice (SOV): +X% growth in target categories (automotive services, franchising) quarterly.
• Quality Coverage: # of tier-1 placements, trade features, and leadership profiles secured per quarter.
• Executive Visibility: Speaking slots, awards, interviews, and bylines secured vs. plan.
• Sentiment: Balanced to positive sentiment ratio in earned coverage.
• Internal Engagement: Open rates, CTRs, attendance, and sentiment on franchisee communications and quarterly updates.
• Amplification: Social reach/engagement of earned media and leadership content (in partnership with internal teams).
• Speed & Cadence: On-time delivery of editorial calendar, bulletins, convention/event communications.

Why Join Midas?

At Midas, we’re more than just a car care brand, we’re a community of entrepreneurs, innovators, and customer champions. Join us in shaping the future of automotive service through smart growth and strategic real estate leadership.

Job Title: Data Analyst/Scientist

Duration: 12 months | Temporary to Hire

Location: Elgin, IL 60196

Worksite: Remote | 8:00 AM - 05:00 PM

Note: Preferred candidate will reside in Northern IL, but position is open to remote work in any US state (CST time zone).

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• Develop reports and dashboard to support various stakeholders such as finance, Procurement, IT and Sales
  
• Dashboard creation / visualization using Tableau, with Data extracted from Amazon Redshift and Snowflake.
  
• Perform predictive modeling and forecasting using Python, R and Tableau
  
• Design, extract and integrate data components from multiple sources, such as Amazon Redshift, Salesforce, Snowflake
  
• Design, develop, test, and maintain Google App Script projects for various applications within Google Workspace (Docs, Sheets, Forms, etc.)
  
• Driving and tracking the adoption of dashboards and reports to measure success; iterate as needed
  
• Detailed data validation to ensure directional accuracy
  
• Server license management and data access enablement as well as data visualization support
  
• Manage, update and document processes, websites, and training documentation.
  
• Drive the development of and deliver training on data sources/tools to enhance the end users' ability to analyze the business
  
• Ensure the delivery of complex data required to support the needs of predictive Modeling and Analytics
  
• Perform rigorous testing and post-validation publishing of reports
  

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• Bachelor's Degree (Computer Science, Math, or Statistics) or equivalent
  
• 3+ years of data analytics and reporting experience
  

• 
  
• Excellent data visualization skills
  
• Solid experience in creating dashboard reporting in Tableau is a must for this position
  
• Hand-on experience with Tableau, SQL, Salesforce, Python, R, Google App Script, HTML and Power BI are required for this role
  
• Proficient in Microsoft Excel, Google Sheets and Access. Experience with designing, configuring, automating custom reports within these programs.
  
• Thorough understanding of data modeling and Extract, Transform, Load (ETL) processes.
  

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• Experience with Smartsheet development.
  
• Excellent oral and written communication skills.
  
• Extremely detail-oriented and organized with a high level of commitment and follow-through.
  
• Ability to manage multiple priorities in a fast-paced, ever-changing environment.
  
• A motivated self-starter who can work both autonomously and collaboratively.
  
• Exceptional problem solving, critical thinking, and project management skills with the capacity and anticipation to adjust based on shifting deadlines and moving priorities.
  

Avantor is looking for a DEIB Coordinator to play a key role in supporting Avantor's global Diversity, Equity, Inclusion & Belonging strategy by providing operational, administrative, and analytical support to the DEIB team.

This role ensures smooth execution of DEIB programs and events, oversees the administration of ACT activities, manages key reporting requirements, and helps to further progress against strategic goals. The DEIB Coordinator will collaborate across functions, support program participants and volunteer leaders, and help create meaningful experiences that strengthen belonging across the organization.

Preference to have DEIB Coordinator onsite (hybrid) at one of our Avantor locations.

Key Responsibilities

1. ACT (Associate Centric Team) Support & Program Administration

• Serve as a first point of contact for all ACT- related inquiries and support needs.

• Provide day-to-day administrative and operational support to ACT leaders, ambassadors, and allies - including liaise with legal for contracts, manage swag request and tracking of quantities, oversee invoice procedure

• Maintain and update ACT MDL lists, calendars, governance documentation, and meeting schedules.

• Track and manage all ACT metrics, attendance, and engagement.

• Deliver regular reporting to DEIB leadership (monthly) and ACTs (quarterly), highlighting progress, gaps, and opportunities.

2. DEIB Events, Learning Programs & Engagement Activities

• Assist in planning, logistics, scheduling, and execution of DEIB events such as Monthly DEIB Discussions, DEIB Learning Labs, and other engagement activities.

• Support the creation of DEIB content and meeting materials, including slide decks, briefs, communications, and related tools.

• Track attendance and participation metrics for all DEIB events and prepare required reports.

3. DEIB Academy & Career Accelerator Program Support

• Provide administrative support for DEIB career accelerator and learning programs including managing registration, communication flow, attendance, and follow-up reporting.

• Maintain reporting on the Workday Reward section up to date.

• Keep track of participant lists and progress dashboards.

4. Data, Metrics, Maintenance & Reporting

• Support the analysis of DEIB program data and performance against strategic metrics.

• Maintain high accuracy tracking systems and collaborate with HR and analytics partners as needed.

• Maintain accuracy of the DEIB Culture Minutes, the DEIB Avantor Connect pages and relevant DEIB knowledge articles in the MyHR Library

5. Engagement Committee Coordination

• Oversee the scheduling, promotion, preparation, and documentation for Engagement Committee meetings.

• Lead the monthly meetings promoting ACTs activities and connecting sites to share opportunities to collaborate.

• Ensure timely dissemination of agendas, materials, action items, and communication updates.

Competencies

Collaboration & Relationship Building

• Builds strong, trusting relationships with ACT leaders, stakeholders, and cross-functional partners.

• Demonstrates a collaborative approach to problem-solving and program delivery.

Communication Excellence

• Communicates clearly and professionally in written and verbal formats.

• Creates compelling presentations and program materials suitable for diverse audiences.

Program & Project Coordination

• Demonstrates strong organizational and planning skills with the ability to manage multiple projects, activities, and deadlines simultaneously.

• Ensures accuracy and attention to detail in all deliverables.

Data Literacy & Continuous Improvement

• Effectively interprets and communicates data insights.

• Identifies opportunities for improvement and contributes ideas to strengthen DEIB programs and processes.

Cultural Competence & Inclusion Mindset

• Displays sensitivity, respect, and awareness when engaging both internally and externally across cultures, backgrounds, and perspectives.

• Models behaviors aligned with Avantor's values of respect, inclusivity and belonging.

Qualifications & Skills Required

• Bachelor's degree required.

• Minimum 2 years of experience supporting or implementing large-scale strategies, initiatives, or projects.

• Experience in Human Resources and/or Diversity, Equity & Inclusion preferred.

• Proven ability to manage cross-functional coordination, deadlines, and stakeholder deliverables.

• Strong oral and written communication skills in English. Proficiency in an additional language would be considered an asset.

• Excellent collaboration, interpersonal, and relationship-management capabilities.

* Proficient in Microsoft Office 365 (Word, PowerPoint, SharePoint) with advanced Excel skills (dashboards, pivot tables, formulas).

• Ability to handle sensitive information with professionalism, discretion, and cultural awareness.

• Ability to travel up to 20% as needed.

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.

We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

Pay Transparency:

The expected pre-tax pay for this position is

Actual pay may differ depending on relevant factors such as prior experience and geographic location.

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Know Your Rights poster.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.

Senior Analyst, Sales Operations, Basking Ridge, NJ

Who We Are

Aucta Pharmaceuticals is an emerging product development pharmaceutical company.We are on our way to becoming a significant specialty pharmaceutical company in the U.S. marketplace integrating R&D, manufacturing, and commercialization. We focus on improved dosage forms for patients with a therapeutic focus in CNS and select orphan drug disease states.

Aucta successfully launched its first branded product, Motpoly XR, in the epilepsy space with a targeted sales force in March 2024 and an expanded presence of 20 field sale territories and 3 inside sales positions in late 2024. Our objective is to enhance our marketing, managed care, and sales capabilities to support future pipeline products in neurology over the coming years.

Position Description

The Senior Analyst, Sales Operations, is a key member of Aucta’s Commercial Operations team and plays a critical role in enabling sales effectiveness, operational execution, and data-driven decision-making across the organization.

This role serves as the primary point of contact and vendor manager for core Sales Operations platforms, including Veeva CRM, MMIT, and Power BI, and is responsible for managing core quarterly commercial processes such as Incentive Compensation updates, targeting changes, sales force size and structure adjustments, and system governance.

In addition, this position leads the development and maintenance of training materials and delivers training for both field and inside sales and home office teams across Commercial Operations tools and platforms.

This is a highly visible, hands-on role in a fast-growing environment that requires strong analytical skills, operational rigor, comfort working cross-functionally, and the ability to translate complex data and systems into clear, actionable guidance for the business.

The role reports to the Director of Sales Operations.

Primary Responsibilities:

Sales Operations & Vendor Management

• Serve as the primary point of contact and internal owner for Sales Operations tools and vendors, including Veeva CRM, MMIT, Power BI, and related commercial analytics platforms.
• Manage vendor relationships, system enhancements, issue resolution, upgrades, and roadmap discussions to ensure tools meet evolving business needs.
• Partner with IT, Finance, Sales leadership, and external vendors to maintain data integrity, system performance, and compliance.

Commercial Process Management

• Own and manage the quarterly change process for:
• Incentive compensation plan updates and calculations
• Targeting and call plan changes
• Sales force size, structure, and territory adjustments
• Ensure timely, accurate execution of all changes and clear communication with stakeholders.
• Support forecasting, goal setting, and sales performance tracking activities.

Analytics & Reporting

• Utilize advanced Excel, SQL, and Power BI to analyze sales performance, trends, and operational KPIs.
• Build, maintain, and enhance dashboards and reports to support Sales leadership, Commercial Operations, and Executive leadership.
• Partner cross-functionally to translate business questions into data-driven insights.

Training & Enablement

• Develop, maintain, and continuously improve training materials (guides, SOPs, slide decks, job aids) for Sales Operations tools and processes.
• Conduct training sessions for field and inside Sales and home office associates on:
• Veeva CRM functionality and best practices
• MMIT data usage and interpretation
• Power BI dashboards and reporting
• Other Commercial Operations platforms as needed
• Serve as a trusted resource for ongoing user support and best-practice guidance.

Cross-Functional Support

• Collaborate closely with Sales, Marketing, Managed Care, Finance, and leadership to support commercial execution.
• Participate in sales meetings, planning sessions, and plan-of-action meetings as needed.
• Identify opportunities for process improvement, automation, and scalability as the organization grows.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Analytics, Information Systems, or a related field.
• 3-5+ years of experience in Sales Operations, Commercial Operations, or analytics roles, preferably within the pharmaceutical or healthcare industry.
• Hands-on experience with Veeva CRM, MMIT, and Power BI strongly preferred.
• Advanced proficiency in Microsoft Excel (including complex formulas and data modeling); SQL experience preferred.
• Strong understanding of sales force structure, targeting, incentive compensation, and CRM processes.
• Demonstrated ability to manage vendors and cross-functional stakeholders.
• Strong communication and training skills, with the ability to explain technical concepts to non-technical audiences.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Proactive, collaborative team player with a strong sense of ownership and accountability.

Work Location:

This position is based at our Basking Ridge, NJ site. It is an office-based role, requiring presence 5 days a week. The selected candidate must be able to commute to Basking Ridge, NJ

Salary Range

Aucta Pharmaceuticals considers a combination of education, experience, internal equity, and external market data when determining compensation.

• Base Salary: $80,000 – $110,000 (commensurate with experience)
• Bonus Incentive: 10%

Benefits

Aucta offers a competitive benefits package, including:

• Medical, Dental, and Vision Insurance
• 401(k)
• Life Insurance
• Short- and Long-Term Disability
• Paid Time Off (PTO)

Aucta Pharmaceuticals is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Please refrain from forwarding unsolicited resumes from agencies to Aucta Pharmaceuticals. Aucta is not liable for any fees incurred from the use of resumes from this source. We only compensate agencies with whom we have a formal agreement. For recruitment inquiries, please reach out directly through this post

Applications will be accepted until the position is filled.

The Business Data Analyst will play a critical role in supporting data-driven decision-making for core PMA business functions. This position is focused on extracting valuable insights from complex datasets, creating operational reports, and developing intuitive BI dashboards tailored to business needs. Working within an enterprise reporting structure, the analyst will perform on-demand data discovery, conduct trend analysis, and develop analytics tools that empower stakeholders with meaningful insights. By ensuring data accuracy, quality and relevance, this role will support data governance activities and continuous process improvements that align with strategic objectives.

Responsibilities:

Data Analysis & Business Insights
* Conduct in-depth data analysis to support strategic business initiatives.
* Perform trend analysis and develop predictive insights to help business teams identify patterns, risks, and opportunities.
* Respond to data discovery requests and operational reports development to support key business metrics and decision-making.
* Deploy best practices and make recommendations for improved understanding.
* Translate complex data findings into actionable recommendations, presenting insights in a clear and meaningful way for non-technical stakeholders.
Enterprise Reporting & BI Dashboard Development
* Work closely with business stakeholders to understand their reporting needs, providing insights that drive data-informed decisions.
* Design, develop, and maintain interactive BI dashboards tailored to answering critical business questions, providing real-time access to critical metrics and performance insights.
* Utilize enterprise BI tools to create data visualizations that enable easy exploration of data and insights.
* Partner with stakeholders to test and refine dashboards, ensuring they align with business requirements and enhance decision-making capabilities.
* Facilitate training and support for business users on BI dashboards and reporting tools, enabling self-service access to data insights.
Data Quality Support & Validation
* Collaborate with data governance and data engineering teams to ensure high data quality and integrity in enterprise reports and dashboards.
* Perform data validation and verification as part of report development to ensure data accuracy, consistency, and relevance for business users.
* Monitor data accuracy metrics and support data issue resolution, maintaining a high standard of data quality across reporting tools.
* Demonstrate commitment to Company's Code of Business Conduct and Ethics, and apply knowledge of compliance policies and procedures, standards and laws applicable to job responsibilities in the performance of work.

* 3+ years of experience in data, analytics, or business intelligence.
* Bachelor's degree in Information Management, Data Science, Computer Science, Mathematics, Statistics, Economics, Psychology or a related field.
* Proficient in SQL for data extraction and manipulation across various data sources.
* Strong analytical skills to interpret complex datasets and draw actionable insights.
* Experience with BI platforms like QlikSense or Power BI for data visualization and dashboard development.
* Familiar with advanced Excel functions for data manipulation and reporting.
* Understanding of statistical methods and trend analysis for identifying patterns and creating projections.
* Familiar with predictive modeling or basic machine learning concepts is a plus.
* Proficiency with scripting languages or tools (such as Python, R, or VBA) for process automation is a plus.
* Basic understanding of data integration, ETL processes, and data warehousing concepts.
* Skilled in presenting data in a way that tells a compelling story and drives informed decision-making.
* Strong interpersonal skills to work effectively with cross-functional teams in underwriting, finance, and IT.
* High level of precision in data analysis, ensuring reports and insights are accurate and free of errors.
* Analytical mindset to investigate data challenges, identify root causes, and develop efficient solutions.
* Ability to adapt to evolving data requirements and troubleshoot issues with minimal supervision.
* Strong organizational skills to balance multiple projects and meet reporting deadlines.
* Effective time management to handle ad hoc requests and prioritize tasks in a fast-paced environment.
* Open and motivated to learn new tools, methods, and data practices.

Staples is business to business. You’re what binds us together. 

Our eCommerce team strives to showcase Staples’ value proposition and experience to customers through digital vehicles, including SEO, paid search, display affiliates, paid social media and more. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. Our team also ensures that our mobile and desktop websites and apps are easy to use, delivering the digital experience that our customers expect. At the same time, our teams focus on building and executing a strong innovation pipeline for the future. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment.

The Emerging Accounts Specialist (EAS) serves as SMN’s account representative for longtail vendor and agency partners. You will own a portfolio of emerging accounts, prospect and qualify new opportunities at scale, and collaborate across media planning, account management, ad operations, and Merchandising to activate campaigns and drive incremental revenue. Success in this role requires strong client services, data-driven media planning, and the ability to balance vendor-funded programs with Staples-first business priorities to deliver an innovative, best-in-class customer experience

What you’ll be doing: 

• Account portfolio management: Manage and grow a portfolio of longtail vendor and agency accounts; build trust, deliver value, and deepen multi-threaded relationships.
• Pipeline generation: Prospect, qualify, and nurture leads at scale; convert prospects to opportunities and move deals through defined SMN sales stages.
• Campaign activation: Partner with self-service tech/platform providers and Ad Ops to troubleshoot, activate, and monitor campaigns; ensure insertion order and trafficking readiness and on-time launches.
• Cross-functional coordination: Collaborate with Media Managers/Planners, Account Managers, eCommerce Product Management, Merchandising, and Marketing to align plans with assortment changes, promotions, and brand priorities.
• Performance analytics & optimization: Use site analytics, testing, and reporting to evaluate campaign health; recommend optimizations that improve ROAS, CTR, conversion, and customer experience.
• Financial rigor: Maintain a pulse on financial reporting for assigned accounts; forecast, track actuals, identify revenue/margin gaps, and escalate risks/opportunities to leadership.
• Program/process stewardship: Evangelize SMN’s self-service platforms and operating playbooks; document repeatable processes and contribute to continuous improvement.
• Communications: Develop clear, impactful updates (weekly pipeline summaries, monthly vendor/agency readouts, and quarterly business reviews) highlighting progress, insights, and next steps.
• Opportunity identification: Proactively surface incremental opportunities, pilots, and innovation themes that can scale SMN’s longtail business.

What you bring to the table: 

• Structured strategic thinking, strong analytical problem solving, and a passion for new ideas.
• Executive ready interpersonal and presentation skills; ability to persuasively connect insights to recommendations.
• Proactive, self-motivated work style with broad collaboration skills and a flexible, positive attitude.
• Calm under changing priorities; disciplined follow through and strong execution.

What’s needed- Basic Qualifications: 

• BA/BS degree or equivalent combination of training and experience in Business, Marketing, Communications, Analytics, or related field or equivalent work experience.
• 3+ years of progressively complex experience in one or more: ecommerce, digital advertising/retail media, media planning, account management, sales development/SDR, client services, or ad operations
• 3+ years managing client relationships and delivering against revenue or pipeline targets in ecommerce, digital advertising, or media sales.
• Demonstrated lead prospecting & qualification at scale (e.g., consistent weekly outreach cadence and conversion from MQL to SQL/opportunity).
• Familiarity with retail media networks, and firm grasp of current Adtech/Martech landscape.
• MS Office Suite proficiency; excellent Excel and PowerPoint skills.
• Proven ability to activate and monitor campaigns end to end in collaboration with Ad Ops/tech partners; experience troubleshooting to resolution.
• Data fluency: Ability to interpret site analytics and performance dashboards; translate insights into optimizations and next steps.
• Presentation excellence: Experience delivering structured performance readouts (monthly/quarterly) to clients and management.
• Project execution: Track record of managing multiple concurrent projects to on time delivery with documented outcomes.
• Business acumen: Understanding of merchandising sales and margin objectives and how media programs can support them.
• Tools: Proficiency with standard productivity, CRM, and analytics/reporting tools (e.g., spreadsheets with pivot tables; dashboards).

What’s needed- Preferred Qualifications: 

• 3–5 years in retail media, digital media sales, or agency/vendor management with quantifiable growth outcomes.
• Hands on experience with self-service advertising platforms and campaign trafficking; familiarity with insertion orders and flighting.
• Experience collaborating across Product Management, Merchandising, and Marketing to align media plans with assortment/promotions and site experiences.
• Experience contributing to forecasting and financial reporting (pipeline, bookings, revenue, margin) for assigned accounts.
• Demonstrated history of test and learn optimization (A/B or multivariate testing) that improved customer experience or performance KPIs.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• 22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

The salary range represents the expected compensation for this role at the time of posting. The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, geography, business considerations, and internal equity. In addition to base pay, this role may be eligible for bonuses, or other forms of variable compensation.

The Manager, Enterprise Programs & Platform Performance is a leadership role focused on developing high performance teams while driving enterprise programs and advancing platform capabilities that enable Global Security's mission worldwide. Reporting to the Senior Manager, Global Security Control Center (GSCC) Strategic Operations, this role leads a high-impact team including a Program Manager and Geospatial Specialists, while fostering an inclusive, high-trust culture aligned with The Walt Disney Company (TWDC) values. This role will coach, develop, and hold the team accountable—building capability and engagement to deliver exceptional results.

Beyond people leadership, this role serves as the enterprise subject matter expert for Travel Risk Management (TRM) and the platforms supporting Open-Source Intelligence / Social Media Research (OSINT/SMR) operations. As the TRM expert, this leader is responsible for evolving the enterprise TRM program into a global, Fortune 50 gold-standard capability supporting more than 150,000 travelers annually, partnering with enterprise travel leadership to align with ISO 31030 standards and ensuring Disney's global workforce is supported with best-in-class travel safety resources and response capabilities. The role also provides strategic direction for geospatial tools and OSINT/SMR platforms—defining desired outcomes and empowering the team to deliver technical solutions that drive reliability, automation, and actionable insights.

This position carries a global remit with primary focus on the Western Hemisphere and serves as part of the governance center for all TWDC Control Centers worldwide. The manager partners closely with GSCC operations leadership and teams across Global Security—including intelligence, investigations, security operations, and emergency preparedness and response—as well as enterprise travel leadership and studio segment partners to ensure readiness, response, and stakeholder confidence.

The GSCC operates 24/7/365, supporting emergency and non-emergency events, monitoring global affairs, managing incoming calls, dispatching resources, and providing event-driven global notifications. In emergencies, the GSCC coordinates enterprise assistance, delivers technical and advisory support for essential services, issues risk warnings, disseminates employee information, and serves as the central communication hub for Global Security.

This manager's portfolio has global impact - integrating enterprise programs and platform capabilities that shape security operations across all regions.

People Leadership

• Lead and develop a high-impact team (Program Manager and Geospatial Specialists); set clear goals, coach performance, and create growth opportunities.
• Build succession readiness and support career progression through structured development plans.
• Foster an inclusive, collaborative culture grounded in TWDC values.
• Provide advisory input to the Training Specialist on program-specific training needs

Program & Portfolio Leadership.

• Serve as enterprise SME for Travel Risk Management (TRM); own the strategic vision and maturation of the program into a Fortune 50 gold standard aligned with ISO 31030, supporting 150K+ travelers annually.
• Partner with enterprise travel leadership to design and implement TRM frameworks, policies, and response protocols that ensure traveler safety across all global destinations.
• Guide strategy on platforms supporting OSINT/SMR operations; oversee selection, configuration, and optimization to enable global monitoring.
• Drive strategic direction and delivery of TRM and OSINT/SMR programs in partnership with GSCC leadership; define objectives, timelines, risks, and success measures.
• Oversee vendor lifecycle management through the Program Manager; ensure KPI tracking, accountability, and service quality.
• Align program outcomes to enterprise priorities; remove barriers and prepare leadership narratives.

Stakeholder Engagement & Communication

• Deliver clear, executive-ready communications on program status, platform performance, and strategic recommendations.
• Act as GSCC liaison to enterprise stakeholders; maintain Service Level Agreements (SLAs) and feedback loops for continuous improvement.
• Represent TRM program strategy and performance to senior leadership, cross-functional partners, and external stakeholders.

Operations Readiness & Incident Support

• Partner with GSCC operations leadership to maintain 24/7 readiness; support incident workflows and crisis communications.
• Contribute to procedures, drills, and after-action reviews with intelligence, investigations, and emergency response teams.
• Flex into operations support during high-tempo events to ensure timely updates and stakeholder confidence.

Platform Performance & Strategic Guidance

• Provide strategic guidance for GSCC platforms and data pipelines; drive reliability, scalability, and user experience improvements.
• Oversee geospatial tools and dashboards for situational awareness, asset tracking, and executive briefings; enable automation and integration with OSINT/SMR platforms.
• Ensure integrity and curation of geospatial and intelligence datasets powering real-time decision-making.
• Here are the skills you will need to have to be successful in the role…
• 5+ years of experience in security, with a minimum of 3 years in travel risk management, including demonstrated expertise in TRM program design, implementation, and operations at an enterprise scale.
• Minimum of 3 years directly leading and developing people, including multidisciplinary teams across varied experience levels.
• Subject matter expertise in TRM frameworks, standards (such as ISO 31030), and travel safety program management.
• Working knowledge of OSINT/SMR platforms and operational frameworks.
• Program and portfolio management skills with enterprise-scale initiatives, multiple stakeholders, and competing priorities.
• Working knowledge of Global Security Operations Center (GSOC) operational frameworks and modern security platforms.
• Ability to synthesize complex information and communicate clearly to executives, frontline partners, and cross-functional teams.
• Proven ability to manage vendor relationships, track KPIs, and hold partners accountable to contractual commitments.

Education is important to us, here is what we are looking for…

• Bachelor's degree

It would be a plus if you had these skills…

• Experience building or transforming a TRM program at a global Fortune 500 organization.
• Experience with ArcGIS (maps, dashboards) and related geospatial tools and pipelines.
• Familiarity with vendor ecosystems supporting alerting, monitoring, traveler tracking, and mass notification capabilities.
• Experience driving platform performance improvements (data ingestion, reliability engineering, UX enhancements).
• Executive-level briefing skills and stakeholder management across Legal, HR, Communications, Finance, and Security segments.
• Professional certifications such as CPP, PSP, PMP, or equivalent credentials.
• Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at DisneySecurity #twdcmedia #corp_media
  
  The hiring range for this position in Burbank, CA is $107,300 to $147,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.