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Excelligence Learning Corporation is a privately held educationservices company founded in 1985 and headquartered in Monterey, California. As a global leader in early childhood and elementary education, it develops, manufactures, and distributes over 20,000 educational products and instructional solutions-ranging from classroom supplies and furnishings to proprietary curricula and digital learning tools-under awardwinning brands such as Discount School Supply, Really Good Stuff, Frog Street, Children's Factory, Steve Spangler Science, and others Glassdoor+3Great Place To Work+3Glassdoor+3. Driven by the mission "Empowering The Education Experience," Excelligence leverages cuttingedge technologies, earlybrain science, and robust fulfillment systems to support more than 33 million young learners and the educators who serve them Great Place To Work. With multiple locations across the U.S., including a major manufacturing and distribution center near Kansas City in Gardner, Kansas, the organization blends national scale with local impact-recognized for both community environmental stewardship and as a Great Place to Work

Overview

Excelligence Learning Corporation is seeking a detail-oriented, data-driven Business Systems Analyst to support Discount School Supply's inventory planning and purchasing operations with a strong focus on systems, analytics, and business intelligence tools. This role is critical in enhancing operational decision-making by leveraging BI platforms, structured datasets, and advanced reporting to deliver insights that directly impact forecasting accuracy, inventory performance, and supplier compliance.

You will work cross-functionally with Purchasing Managers, IT, Kitting, and Operations to ensure end-to-end visibility of inventory health while building tools, dashboards, and models that streamline workflows and deliver business-critical intelligence.

Core Responsibilities

Business Intelligence & Systems Development

• 
  
• Build and maintain dashboards and reporting tools in BI platforms such as Tableau or Power BI to monitor KPIs like service levels, inventory turns, forecast accuracy, and supplier performance.
  
• Utilize SQL and data warehouse environments to extract, transform, and analyze large data sets.
  
• Translate business questions into data requirements and drive data quality and visibility across purchasing, merchandising, and fulfillment functions.
  
• Partner with IT and Operations teams to improve systems integration, data flow, and automation of recurring reports.
  
• Regularly publish proposed supply plans by synthesizing inputs from demand forecasts, current inventory levels, safety stock thresholds, and lead times.
  
• Lead small-scale BI and system enhancement projects that improve inventory insights and forecasting agility.
  

Inventory Analysis & Demand Planning

• 
  
• Deliver weekly performance scorecards and KPI dashboards to support Purchasing Managers and guide decision-making.
  
• Develop forward-looking inventory glidepaths and simulate future stock scenarios to proactively identify service gaps.
  
• Provide detailed inventory analyses to reduce overstock risk, improve working capital efficiency, and ensure alignment with budget goals.
  
• Maintain high item data integrity and ensure inventory availability aligns with merchandising strategy and system readiness.
  
• Ensure sellability of inventory through item status audits and system validations.
  

Required Qualifications

Education

• 
  
• Bachelor's degree in Business Administration, Computer Science, Information Systems, Statistics, or a related field.
  

Experience

• 
  
• 3+ years of experience in business intelligence, data analysis, inventory analytics, or a related field.
  
• Demonstrated experience leading BI or reporting projects and delivering data-driven recommendations to senior leadership.
  
• Experience working with large datasets and applying data modeling principles.
  

Technical Skills

• 
  
• Proficiency in BI tools such as Tableau, Power BI, or equivalent platforms.
  
• Strong knowledge of SQL and data warehousing concepts/tools.
  
• High proficiency in Microsoft Excel for modeling, analysis, and reporting.
  
• Experience with ERP systems and item/inventory master data management preferred.
  

Analytical and Communication Skills

• 
  
• Ability to interpret complex data and convert it into actionable business insights.
  
• Proven problem-solving abilities, particularly in system and data integration scenarios.
  
• Excellent organizational, communication, and documentation skills.
  
• Strong attention to detail and comfort with both independent and cross-functional work in a fast-paced environment.
  

Equal Opportunity Statement

Excelligence is an Equal Employment Opportunity (EEO) Employer. We are committed to providing equal employment opportunities to all employees, applicants, and other covered individuals without regard to race, color, religion or creed, sex, gender identity, pregnancy, sexual orientation, marital status, national origin, age, disability, military or veteran status, or any other protected classification under local, state, or federal law.

Chevo is hiring an experienced Management Analyst to join our ICE Student & Exchange Visitor Program (SEVP) Fee Management Support (FMS) team to support business operations and performance initiatives for the Student and Exchange Visitor Program (SEVP) within U.S. Immigration and Customs Enforcement (ICE). This role involves supporting process improvement, dashboard/report development, and task tracking for a fee-funded program. Ideal candidates are analytically minded, detail-oriented, and comfortable working in a hybrid federal environment.

Key Responsibilities:

• Assist in managing project tasks, schedules, and deliverables
• Document and improve operational workflows, procedures, and templates
• Conduct organizational studies and process evaluations
• Develop and maintain dashboards, performance metrics, and stakeholder reports
• Format professional-level deliverables in Word, Excel, and PowerPoint
• Support meeting documentation, action item tracking, and task coordination
• Collaborate with cross-functional teams on risk, compliance, and fee-related initiatives

Required Qualifications:

• Bachelor's degree in Business Management or a related field
• 3+ years of experience in business process improvement, operations, or management support
• Strong proficiency in Microsoft Excel (pivot tables, formulas, filters, VLOOKUP), Word (advanced formatting, templates), and PowerPoint (custom slides, transitions, and templates)
• Experience developing dashboards and program performance reports
• Excellent written and verbal communication skills
• Ability to work in-office three days per week in Vienna, VA

Desired Qualifications:

• Experience supporting DHS, ICE, or other federal fee-funded programs
• Familiarity with OMB Circular A-25 and SFFAS 4 (fee setting and cost recovery principles)
• Exposure to risk management frameworks such as the GAO Green Book and Silver Book
• Basic understanding of OMB Circular A-11 around performance tracking
• Interest or basic exposure to Python, R, or Microsoft Power Platform
• Willingness to learn automation and data analysis tools over time

Applicants must submit:

• A resume detailing relevant experience and qualifications.
• A PowerPoint presentation sample demonstrating visualization and storytelling skills.
• A writing sample (1-3 pages) showcasing clear and effective communication.

Salary Range: $70K-$85K

Eligible for performance base bonus

Chevo offers a comprehensive benefits package including medical, dental and vision coverage, paid leave, observes all 11 federal government holidays, 401K plan with matching, monthly SMART card employer contribution for commuting expenses, tuition assistance and more!

Chevo, a Women-Owned Small Business (WOSB), has made Consulting Magazine's 2023 and 2024 \"Best Firms to Work For\" list and is a 2023 through 2025 Elev8 GovCon honoree. Chevo is a nine-time awardee of the Alliance for Workplace Excellence award; ranked one of the best Small Business Strategy firms by Consulting Magazine; made the Washington Technology Fast 50 list; and has earned multiple Program Management Industry awards.

Chevo Consulting, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any other characteristic protected under federal, state, or applicable local law.

LHH Recruitment Solutions has partnered with a growing organization, and they are seeking a motivated Manufacturing Data & Sales Analyst to join their team. Seeking a data-driven analytics professional who thrives at the intersection of manufacturing operations, business intelligence, and executive decision support. This is a high-impact role for someone who enjoys building insight from the ground up—designing dashboards, automating reporting, owning data integrity, and translating complex information into clear, actionable business outcomes.

Why This Role Stands Out:

• High visibility and direct partnership with senior leadership.
• Opportunity to own and evolve enterprise-level analytics and reporting.
• Manufacturing environment where data truly drives strategy.
• Long-term growth potential in a stable, well-capitalized organization.

Key Responsibilities:

Data, Analytics & Reporting:

• Design, build, and continuously enhance dashboards, scorecards, and KPI reporting to support operational and commercial performance.
• Translate raw data into meaningful insights that influence decision-making at the executive level.
• Automate recurring reports and analytics processes to improve efficiency, accuracy, and scalability.
• Analyze trends related to revenue, production performance, forecasting, and product initiatives.

Manufacturing & Cross-Functional Partnership:

• Collaborate closely with Operations, Finance, IT, and Commercial teams to align data, metrics, and performance goals.
• Support forecasting, planning cycles, and performance reviews with reliable, actionable analytics.
• Identify risks, opportunities, and performance gaps within data sets and recommend solutions.

Systems & Data Ownership:

• Act as the primary owner of manufacturing and sales-related data systems, ensuring usability, accuracy, and value.
• Lead continuous improvement of reporting tools and system integrations.
• Partner with internal and external stakeholders to enhance system reporting capabilities.
• Champion data governance, consistency, and best practices across the organization.

Qualifications and Skills:

• Bachelor’s Degree in Data Science, Analytics, Business Intelligence, or a related field
• Proven experience building and maintaining dashboards, scorecards, and analytics tools.
• Background supporting a manufacturing environment.
• Strong ability to own data end-to-end—from extraction to interpretation to executive presentation.
• Experience automating reporting and analytics processes.
• Advanced analytical, problem-solving, and critical-thinking skills.
• Ability to clearly communicate insights to both technical and non-technical audiences.
• Advanced proficiency with Excel, reporting platforms, and Microsoft Office Suite.
• Advanced proficiency in SQL, PowerBI, and/or Tableau.
• Experience with IQMS is preferred.
• Strategic mindset with exceptional attention to detail.

Compensation Range: $90,000 - $120,000 + 15% Bonus

Benefits Offered: 2 weeks of vacation, paid sick leave where applicable by state law, Medical Insurance, Dental Insurance Vision Insurance, 401K, and Life Insurance.

If you are a passionate Manufacturing Data & Sales Analystlooking for anew and rewarding career, please apply today! You don’t want to miss out on this opportunity!

LHH is a leader in permanent recruitment—and in the placement of top talent. Our areas of specialty include office administration, customer service, human resources, engineering, and supply chain and logistics. Please feel to check us out and apply for other opportunities if this role isn’t a perfect match.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit

VP, Clinical Recruiting – Nashville, TN (Hybrid, but must live in Nashville area)

Korn Ferry has partnered with Cardiovascular Logistics (CVL) on a search for a VP, Clinical Recruiting in Nashville, TN. CVL is building an enterprise provider recruiting and workforce planning function, and they are looking for a VP of Clinical Recruiting to lead and scale this critical area. This is a senior, high‑impact role ideal for someone who thrives in building systems, leading high‑touch clinical recruiting, and driving measurable outcomes.

About the Role

The VP of Clinical Recruiting will design CVL’s recruiting operating system, lead physician and APP recruitment, and partner closely with physician leadership to ensure predictable, high‑quality hiring aligned with growth priorities. The role will build dashboards, workforce plans, KPIs, and a centralized recruiting team to support CVL’s multi‑market expansion.

What You’ll Do

• Lead enterprise physician and APP recruiting, serving as a primary closer for critical roles
• Build analytics, dashboards, KPIs, and a data‑driven recruiting infrastructure
• Deliver workforce planning and forecasting aligned to strategic markets and service lines
• Partner with Local Executive Boards and practice leadership to prioritize and accelerate hiring
• Build durable pipelines through outreach, conferences, fellowships, and referral programs
• Support staffing integration for new markets and M&A activity

What They’re Looking For

• 10+ years of healthcare provider recruitment - physician, APP, Cardiology, Oncology, Radiology, etc. strongly preferred
• 5+ years leading multi‑site or specialty‑based recruiting teams
• Proven success building scalable, metrics‑driven recruiting processes and systems
• Strong physician‑facing credibility and closing capability
• Analytical, data‑fluent, and comfortable partnering with BI/IT on dashboards
• Experience in workforce strategy, change management, and competitive‑market recruiting

SE: 510786393

The Human Resources Analyst (HR Analyst) works across all HR areas to support the efficient delivery of a variety of HR initiatives. The primary focus will be on reporting, creating dashboards and developing analytic tools to support data-driven decision making and continuous process improvement across the Human Resources function. Works under the direction of the HRIS Team Lead.

• Collaborate with Compensation, Benefits, Employee Health, HR Business Partners, Talent, and other HR stakeholders to understand key performance indicators or reporting requirements and translate them into meaningful analytics solutions.
• Develop and prepare visually compelling dashboards and presentations for senior management to provide insights into measures such as recruitment, retention, turnover and benefits, etc.
• Analyze HR data trends and metrics to identify areas for improvement and propose solutions.
• Design and implement data collection tools from HRIS systems to ensure data integrity and accuracy.
• Implement information management processes, guidelines and templates to ensure consistent and efficient information delivery.
• Train HR team members and MVHS managers on the use of HR reporting tools and dashboards.
• Participates in other HR initiatives including system upgrades, audits, and policy reviews. Support continuous improvement initiatives within HR.
• Perform related duties as assigned.

REQUIRED:

• Bachelor’s degree in Human Resources, Business Administration, Computer Science or a related field.
• 3 years of experience with reporting, analytics tools, and data analysis techniques.
• Strong analytical and problem solving skills, including the ability to interpret trends and recommend solutions.
• Highly proficient with databases, data manipulation and advanced Excel/Access functions.
• Ability to present complex information in a clear and concise manner.
• Ability to work well within a team and provide support to team members.
• High level of attention to detail and accuracy with a commitment to confidentiality and integrity.

PREFERRED:

• Experience with Lawson and SAP.
• Knowledge of Human Resources processes and operations.

Associate Director of Communications Systems

Arlington, VA (On-Site)

About Us

Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, and Georgia. Ennoble Care's clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, "To Care is an Honor." Join Ennoble Care today!

Overview

Ennoble Care is seeking an Associate Director of Communications Systems to own our Dialpad and Zoho CRM platforms end to end—from day-to-day administration to the analytics that drive operational decisions for clinical leadership and the C-suite.

This is not just a systems administration role. You'll inherit active automation projects in Zoho (workflow rules, field permissions, validation logic, cross-module integrations) and a growing analytics practice around Dialpad call data (transfer acceptance rates, queue performance, agent productivity). You'll be expected to build on both—and you'll have AI tools at your disposal to do it. We're actively using AI to automate workflows, analyze call data, and eliminate manual processes across both platforms. You'll be expected to leverage these tools to move faster than a traditional admin ever could.

You'll report directly to the CIO and have regular visibility with the COO and executive leadership. This position is on-site at our Arlington, VA corporate headquarters.

Key Responsibilities

Dialpad Administration & Analytics (~610 users across 15+ offices and 11 states)

• Manage user provisioning/deprovisioning, license management (Connect vs Contact Center), number assignment, and extensions

• Configure and optimize call routing, IVR structures, queues, and office/department setup

• Build and maintain performance dashboards for clinical operations leadership—transfer acceptance rates (warm vs cold), queue performance, agent productivity, ring timeout analysis, voicemail detection

• Leverage AI tools to automate call data analysis, anomaly detection, and recurring reporting

• Track and report on KPIs weekly: call answer rate, abandon rate, average speed to answer, queue wait time

• Conduct root cause analysis when performance dips—whether it's a routing issue, a training gap, or a staffing constraint

• Serve as primary technical contact with Dialpad support and account team

• Troubleshoot call quality issues, agent status problems, and routing errors

Zoho CRM Administration & Automation (~50+ liaisons, scaling to 100+)

• Manage user creation, role/profile management, field-level permissions, module configuration, and layout customization

• Own and extend existing workflow automations—bonus point calculations, pathway expiration enforcement, focused pathway caps, cross-module lookups (house call / hospice), referral-to-liaison mapping

• Drive data integrity: account deduplication, referral source accuracy, sync monitoring between Zoho, OA (OperationsAccel), and MatrixCare

• Build liaison performance dashboards and automate the pulse report

• Reduce bonus reconciliation from ~16 hours/month of manual work to near-zero through automation

• Use AI-assisted development to build and iterate on Zoho workflow rules, validation logic, and cross-module integrations faster

Integrations & Cross-Platform

• Coordinate user lifecycle (provisioning/deprovisioning) across Dialpad and Zoho as part of onboarding/offboarding workflows

• Maintain integrations between Dialpad, Zoho, CallRail, and other systems

• Monitor sync reliability between Zoho, OA, and the Dialpad data warehouse (Azure SQL)

• Support other no-code/low-code tools (Scribe, Keragon, Emitrr) as needed

Performance Monitoring & Reporting

• Track and report on Dialpad and Zoho KPIs weekly to leadership

• Identify trends and proactively address issues before they impact metrics

• Support Operations Analyst with data extraction for deeper analysis

Documentation & Training

• Create and maintain system documentation, runbooks, and SOPs

• Develop training resources to improve adoption and reduce errors

• Conduct end-user training for new hires and existing staff

What Success Looks Like

• You own Dialpad and Zoho administration completely—user provisioning, routing changes, and system configuration no longer route through the helpdesk or the CIO

• Leadership gets recurring, self-service visibility into call center performance and liaison productivity without asking for it

• Manual reconciliation work that currently takes 16+ hours/month is automated or eliminated

• When something breaks or trends in the wrong direction, you catch it before anyone else does

Qualifications

Required

• 3+ years of experience administering a cloud communications platform (Dialpad, RingCentral, 8x8, Five9, or similar)

• 2+ years of experience administering a CRM (Zoho CRM strongly preferred; Salesforce acceptable)

• Hands-on experience building CRM automations—workflow rules, validation rules, field-level security, cross-module lookups

• Comfortable writing SQL queries for analytics (you'll query an Azure SQL data warehouse—and use AI tools to accelerate query development and analysis)

• Experience building dashboards or reports in Power BI, Looker, or similar

• Strong analytical skills—able to interpret data and identify root causes

• Excellent communication skills with ability to present metrics to leadership

• Strong attention to detail—you'll reconcile bonus payments where errors directly impact employee compensation

• Ability to work on-site in Arlington, VA

Preferred

• Zoho CRM administration certification

• Experience with Zoho-to-external-system integrations (webhooks, APIs, middleware like Zoho Flow)

• Healthcare industry experience (home health, hospice, or multi-site provider groups)

• Experience with Dialpad specifically (API, webhooks, admin console, contact center configuration)

• Familiarity with data warehousing concepts and ETL pipelines

• Experience using AI/LLM tools (Claude, ChatGPT, Copilot) to accelerate technical work—writing automations, analyzing data, building integrations

• Background in contact center operations (not just IT administration)

What We Offer

• Ownership of two mission-critical platforms with direct impact on business performance

• Direct visibility with CIO, COO, and executive leadership

• AI-forward team—you'll have enterprise AI tools and an automation backlog with clear ROI from day one

• Growing organization—the systems you build now will scale with 2x liaison headcount and continued M&A expansion

• Competitive compensation and benefits package

• Career growth opportunities within IT and operations

Compensation

Salary Range: $90,000 - $110,000 with 10% Bonus based on Annual KPIs

Benefits

Full-time employees qualify for the following benefits:

• Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity

• Paid Time Off

• Paid Office Holidays

All employees qualify for these benefits:

• Paid Sick Time

• 401(k) with up to 3% company match

• Referral Program

• Payactiv: pay-on-demand — cash out earned money when and where you need it!

Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.

Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against protected characteristics including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Indianapolis, IN

Job Type: Full-time

Reports To: Managing Partner

IMH Healthcare is a strategy and operations healthcare consulting firm that helps healthcare organizations transform how facilities and services are planned, launched, and operated—from master planning through first patient day. 

Based in Indianapolis, IMH Healthcare works with health systems across the United States and internationally. As our firm continues to grow, we are seeking a Controller / Business Manager who will play a key role in strengthening financial oversight, operational performance measurement, and strategic decision-making.

The Controller / Business Manager oversees the financial and operational management of the firm while supporting data‑driven decision making.

This role goes beyond traditional accounting responsibilities and includes development and monitoring of key operational metrics including:

• Project financial performance 

• Consulting team utilization 

• Revenue and margin by project 

• Revenue per FTE 

• Firm‑level profitability metrics

• Oversee accounting operations including AP, AR, payroll, and general ledger

• Prepare monthly financial statements and management reports

• Manage budgeting, forecasting, and cash flow planning

• Ensure compliance with GAAP and tax regulations

• Coordinate with auditors, tax advisors, and financial institutions

• Track financial performance of consulting projects

• Monitor project revenue, cost, and margin

• Develop dashboards showing project profitability

• Support project pricing through financial modeling

• Partner with consulting leadership on project forecasting

Develop and maintain reporting including:

• Team utilization (billable vs non‑billable)

• Utilization by consultant and project

• Revenue per FTE

• Project profitability

• Firm operational performance dashboards

• Provide financial insights to leadership

• Analyze profitability of services and engagements

• Support expansion initiatives

• Assist with development of firm‑wide KPIs

• Work with consulting leadership on financial performance

• Coordinate with HR on compensation and payroll oversight

• Manage finance staff as the firm grows

Required:

• Bachelor’s degree in Accounting, Finance, or Business

• 7+ years financial management experience

• Experience with project‑based businesses

• Strong GAAP knowledge

Preferred:

• CPA or MBA

• Experience in consulting or healthcare organizations

• Experience building operational dashboards

Classification: Contract-to-hire

Contract Length: 12 Months

Position Summary

The Product Analyst / Mid-Level will be part of the team in Nashville, TN. This position is responsible for implementation and support of the MEDITECH dashboard & reporting solutions for the Expanse platform. This position is responsible for insuring that existing and new clinical dashboard & reporting solutions technically and strategically align with HCA business initiatives and enterprise standards.

This position is part of a 24x7 support command center. Candidates must be open to working days, nights and weekend shifts per go-live schedule.

The ideal candidate has a little experience with a report writer or power BI, but okay if they don’t. We provide 4-6 months of Boot Camp type structure training up front to learn the MEDITECH Expanse program and different technical components.

Responsibilities

• Provides hands-on technical leadership for the analysis, implementation and support of MEDITECH dashboards & reports for MEDITECH Expanse.
• Works independently and with key project team members to define requirements, design the functional solution, identify and resolve issues, and ensure the IT solution meets requirements and meets business objectives.
• Author and analyze MEDITECH PWR requests ensuring specifications are clearly documented and submitted.
• Collaborate with business owners and the facilities to define requirements and solutions
• Analyze business requirements to design, architect, develop and implement highly efficient, highly scalable solutions.
• Builds positive relationships with business operations, IT&S leadership, and vendors
• Provide routine support and maintenance for current production applications as assigned
• Provides training junior level members on the integrations and interoperability team regarding interface specifications, dataflow, and related functionality.
• Provides subject matter expertise and leadership through exemplifying and fostering excellent technical skills.
• Address and provide operational support as needed and On-call responsibilities

Requirements

• 2+ years relevant work experience
• Strong ability to manage multiple projects and issues, organize work, and adjust priorities as needed
• Able to establish and meet delivery dates
• Strong knowledge of Meditech reporting workflow and terminology
• Strong analytical and technical skills with ability to analyze issues, assess technical risks, and recommend sound solutions in a timely manner
• Strong interpersonal and leadership skills in working with and convey complex subject matter content across functional teams
• Strong problem and issue resolution experience and create quality deliverables
• Build strong relationships with business owners, vendors, clinical teams and other technical teams within and outside of department
• Ability to work independently as well as with a team on complex projects.
• Adeptness to learn new assignments, technologies and applications quickly and manage multiple assignments simultaneously
• Excellent verbal and written communication skills
• Other skills regularly utilized within the team include: MEDITECH NPR Report writer and Report Designer, MEDITECH Data Repository, Active Directory, Citrix Technology, background jobs

Lead Enterprise Tooling Engineer — Tenant Inc.

Overview

Tenant Inc. is modernizing its enterprise tooling, automation, and visibility ecosystem to better support our engineering, operations, finance, sales, and customer support teams. The Lead Enterprise Tooling Engineer plays a critical role in this transformation by owning the strategy, architecture, and execution of integrations across Jira, Microsoft 365, HubSpot, Zendesk, Intuit Enterprise, ERP systems, and internal platforms. This role ensures that our business systems work together seamlessly, data flows reliably across the organization, and leaders have a unified view of operational performance.

By connecting enterprise tools with application telemetry and APM insights, this position enables a single source of truth for workflow health, customer impact, and cross-system reliability. The ideal candidate blends technical expertise with business acumen, ensuring that tooling investments directly support Tenant’s operational goals and modernization roadmap.

Key Responsibilities

Enterprise Tooling Architecture & Integration

• Design and maintain the integrations that connect our core business systems, ensuring information flows consistently across Jira, Microsoft 365, HubSpot, Zendesk, Intuit Enterprise, ERP platforms, and internal applications.

• Build automated workflows and API-driven processes that reduce manual effort, eliminate redundant work, and improve data accuracy.

• Lead the unification of identity, permissions, and user lifecycle management across enterprise tools to support operational efficiency and compliance.

• Oversee cross-platform data synchronization for contacts, leases, tickets, financial data, and operational workflows to ensure a consistent and reliable customer and business experience.

APM, Observability & Unified Visibility

• Integrate observability and APM platforms (OpenSearch, Prometheus, Grafana, New Relic, Catchpoint, CloudWatch, clickstream analytics) with enterprise systems to provide end-to-end visibility across the business.

• Connect system telemetry with business workflows—linking application performance to Jira issues, Zendesk tickets, HubSpot activities, and ERP events.

• Develop executive-ready dashboards that consolidate operational KPIs, workflow performance, integration health, and customer impact into a single pane of glass.

• Implement alerting and automated correlation to help teams identify issues faster and understand their business implications.

• Partner with DevOps and SRE to ensure observability data is actionable and accessible across the organization.

Workflow Automation & Process Optimization

• Design automated workflows that streamline processes across engineering, support, sales, finance, and operations.

• Build Jira workflows, dashboards, and governance structures that support predictable releases and cross-team alignment.

• Automate HubSpot → Jira → Zendesk → ERP workflows to reduce handoffs, shorten cycle times, and improve customer responsiveness.

• Partner with Finance to automate Intuit Enterprise and ERP processes such as invoicing, reconciliation, and reporting.

API Engineering & Custom Development

• Develop and maintain custom integrations, middleware, and internal tools that improve operational efficiency and reduce manual work.

• Implement reliable error handling, monitoring, and logging to ensure integrations remain stable and transparent.

• Ensure all integrations meet security, scalability, and compliance requirements.

Data Quality, Governance & Observability

• Establish data governance standards that ensure accuracy, consistency, and auditability across enterprise tools.

• Implement monitoring and alerting for integration health and workflow performance.

• Partner with Security and Compliance to maintain SOC2, PCI, and internal governance standards.

Cross-Functional Leadership & Collaboration

• Serve as the strategic and technical leader for enterprise tooling, automation, and observability initiatives.

• Partner with Engineering, Product, Support, Sales, Finance, and Operations to understand business needs and translate them into scalable solutions.

• Mentor engineers and administrators across Jira, HubSpot, Zendesk, and Microsoft 365.

• Promote best practices for automation, documentation, and cross-system reliability.

Operational Excellence

• Lead root cause analysis for integration and workflow issues, ensuring long-term solutions rather than short-term fixes.

• Reduce manual effort across departments through automation and improved tooling.

• Maintain clear documentation for integrations, workflows, and system dependencies.

• Evaluate new tools, vendors, and opportunities to improve operational efficiency and business outcomes.

Required Qualifications

• 7+ years in enterprise tooling, business systems engineering, DevOps, or integration engineering.

• Deep experience with APIs for Jira, Microsoft 365, PowerBI, HubSpot, Zendesk, and similar SaaS platforms.

• Hands-on experience with observability and APM platforms (OpenSearch, Prometheus, Grafana, New Relic, Catchpoint, CloudWatch, clickstream analytics).

• Strong scripting and automation skills (Python, Node.js, PowerShell).

• Experience designing workflow automation across multiple business systems.

• Strong understanding of identity management, SSO, and permission models.

• Experience with data governance, monitoring, and integration reliability.

• Proven ability to lead cross-functional initiatives and collaborate with business stakeholders.

Preferred Qualifications

• Experience with Intuit Enterprise, ERP systems, or financial system integrations.

• Background in multi-tenant SaaS environments.

• Experience improving customer experience through event-driven architectures (webhooks, queues, EventBridge, SNS/SQS).

• Familiarity with ETL pipelines, data warehousing, and analytics platforms.

• Experience supporting engineering release workflows and IT DevOps processes.

Success Indicators at Tenant Inc.

• A unified, executive-ready view of operational performance that connects APM telemetry, enterprise workflows, and business outcomes.

• Automated, reliable workflows across Jira, HubSpot, Zendesk, Microsoft 365, and ERP systems.

• Significant reduction in manual work across engineering, support, sales, and finance.

• Clean, consistent, and governed data across enterprise tools.

• Reliable integrations with clear dashboards, alerting, and business impact visibility.

• Strong cross-team alignment and measurable improvements in operational efficiency.

• A scalable, well-documented tooling architecture that supports Tenant’s modernization strategy.

#EnterpriseEngineering #BusinessSystems #ToolingEngineering #AutomationEngineering

#SystemsIntegration #APM #Observability

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

The Digital Revenue & Customer Experience Manager – Americas is a hands-on, managerial role responsible for defining, scaling, and governing Sika’s emerging digital revenue channel across the Americas Region reporting to the Digital Experience Director Americas together we will work on Sika’s digital transformation.

This role will help Sika America’s DX team enhance and elevate the existing digital revenue pipeline—already implemented across the region—ensuring its expansion, adoption, and continuous improvement across the region Americas. At the same time, the role is responsible for building the CX governance model for the region, defining the standards, KPIs, and methodologies that will shape how Sika serves and retains customers in a digital-first world.

This role defines the blueprint for how Sika grows, competes, and delivers value in a digital landscape offering the best customer experience.

• Lead and develop the Digital Sales & Revenue (DSR) and U.S. Customer Experience teams across North America and Latin America, ensuring regional alignment and performance.
  
  

• Own and scale the digital revenue channel in the Americas, accountable for adoption, results, process consistency, and cross-country coordination.
  
  

• Design and govern the end-to-end digital revenue workflow, from lead capture and qualification through routing, follow-up, and sales handover.
  
  

• Optimize and expand the digital revenue pipeline to improve conversion rates, revenue impact, and regional scalability.
  
  

• Ensure unified, high-quality operation of digital tools (e.g., Salesforce, Pardot/MCAE) with standardized data, rules, and performance measurement.
  
  

• Set and manage annual Digital Sourced Revenue targets, supported by regional dashboards tracking leads, pipeline, velocity, and revenue contribution.
  
  

• Establish and standardize the Customer Experience (CX) framework across the Americas, including KPIs such as NPS, CSAT, CES, response time, and resolution metrics.
  
  

• Integrate CX insights with digital revenue and service processes to enhance customer satisfaction and reduce friction across the full customer journey.
  
  

• Drive digital transformation and continuous improvement through automation, innovation, pilots, and adoption of new tools and methodologies.
  
  

• Lead multiple cross-functional, high-impact initiatives, translating regional insights into actionable plans with measurable business outcomes.
  
  

• Bachelor’s degree in Marketing, Business, Strategy, or a related field, with 5+ years of experience in digital revenue, lead management, CX, or commercial operations (preferably B2B/industrial).
  
  

• Strong hands-on expertise with Salesforce (lead/opportunity workflows, reporting, dashboards) and Pardot/MCAE.
  
  

• Proven experience leading regional or multi-country teams in complex business environments.
  
  

• Deep understanding of digital lead lifecycles, qualification frameworks, scoring models, and routing logic.
  
  

• Solid knowledge of CX methodologies and metrics (NPS, CSAT, CES), including building dashboards and scorecards.
  
  

• Ability to design, govern, and scale complex operational processes across multiple markets.
  
  

• Advanced analytical skills in pipeline performance, conversion metrics, revenue attribution, and SLA governance.
  
  

• Effective cross-functional leader, collaborating closely with Sales, Marketing, Customer Service, and IT.
  
  

• Strategic, adaptable, and self-driven leader with strong communication skills and the ability to influence without authority.
  
  

• B2B digital or distribution models, and familiarity with global Group Marketing structures, helpful.
  
  

• Spanish fluency a plus
  
  

Perks & Benefits

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays + Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.

We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.