Title Case Jobs in Usa

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Minimum Qualifications

Education: Bachelors of Science in Nursing OR Social Work (BSW). Master’s degree preferred*

*Note: effective March 1, 2019 and going forward, these are the minimum qualifications for this role; incumbents hired before March 1, 2019 may have commensurate experience in lieu of BSN.

Licenses/Certifications:

• Current and valid license to practice as a Registered Nurse in the state of Texas or

• Licensed Master Social Worker (LMSW) required, LCSW preferred.

• Case Manager Certification required.

Experience/ Knowledge/ Skills:

• Minimum five (5) years experience in utilization management, case management, discharge planning or other cost/quality management program.

• Three (3) years of experience in hospital-based nursing or social work.

• Three (3) years of demonstrated leadership experience.

• Knowledge of leading practice in clinical care and payor requirements.

• Self-motivated, proven communication skills, assertive.

• Background in business planning, and targeted outcomes.

• Working knowledge of managed care, inpatient, outpatient, and the home health continuum, as well as utilization management and case management.

• Working knowledge of the concepts associated with Performance Improvement.

• Demonstrated effective working relationship with physicians.

• Ability to work collaboratively with health care professionals at all levels to achieve established goals and improve quality outcomes.

• Effective oral and written communication skills.

Principal Accountabilities

• Assists in supervising and managing all aspects of the local level program.

• Supports growth and development of the case management program consistent with enterprise wide philosophy and in response to the dynamic nature of the health care environment through benchmarking for best practices, networking, quality management, and other activities as needed.

• Responsible for coordinating day to day operations of the program at the unit level.

• Assists in identifying and achieving optimal targeted financial outcomes via the inpatient case management process.

• Participates in departmental personnel functions (hiring, firing, etc.) in conjunction with the Director of Case Management.

• Provides input to annual and interim performance appraisal reviews for the professional and non-professional staff in department.

• Acts as liaison to facilitate communication and collaboration between all care partners (physicians, hospitalists, community care managers, nurses, community resources, etc.).

• Responsible for leading a high performance team of “system thinkers” who incorporate leadership principles and vision in performing the functions of case management.

• Uses data to drive decisions, plan, and implement performance improvement strategies for case management.

• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.

• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.

• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.

• Other duties as assigned.

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is looking for talented Case Manager who want to make an impact in the lives of others.

The Case Manager possess social service and engagement skills and an ability to promote a culturally sensitive, performance-driven culture to meet child welfare programmatic goals.

Essential Functions:

• Supports the case management supervisor in promoting efforts to achieve team and performance goals
• Maintains a caseload of children and families and ensures dependency milestones are achieved timely and with a high degree of quality.
• Accepts cases assigned by unit supervisor and assesses the safety of children in their primary residence within two working days of case transfer staffing and with identified parents. Completes a Family Assessment within 15 working days of case transfer staffing.
• Negotiate and develop a case plan through Family Team Conferencing based on identified strengths and needs of the family, the circumstances bringing the family into care, recommendations provided by the Comprehensive Behavioral Health Assessment and other relevant data. This plan is to be created in collaboration with the parents, Guardian Ad Litem, foster parents and other pertinent parties with the goal of reunification or other permanency for the child.
• Visits the child in their primary residence according to required frequency, but no less than once every 25 days. At least one visit each quarter is to be unannounced.
• Accurately documents all case activities in the Florida Safe Families Network database within 48 hours. Maintain the physical case file in chronological order, by subject, in accordance with the standardized case file format.
• Submits service requests to the lead agency and provides clients with timely referrals to services. Develops and maintains knowledge of community resources, program eligibility requirements, key contact persons, emergency procedures, and waiting lists of available resources. Maintains regular contact with service providers and documents service progress in FSFN.
• Complete and submit court documentation within required time frames. Prepares for, attends, and participates in all court activities as necessary.
• Arrange for, attend, and participate in individual case staffings as necessary. Completes and presents at all required staffings.
• Conduct initial and/or ongoing child safety assessments as required. Prepare initial and on-going safety plans as necessary.
• Arrange for emergency placement, emergency medical treatment, and emergency services for children at risk.
• Conduct diligent searches for parents and family members when deemed necessary and thoroughly document that the effort has been made to find the parents and family members.
• Conduct home studies as required for prospective placements.
• Provide relevant medical, psychological, behavioral and educational background information about the child or children to prospective care-givers as needed.
• Plan and facilitate parental and sibling visits as needed and appropriate.
• Transport and supervise children as needed.
• Ensure that all Independent Living functions are completed as required
• Attend all appointments, staff meetings, trainings, seminars, workshops, etc., as necessary and as required by the supervisor.
• Function as agency on-call Case Manager as scheduled.
• Organize, prioritize and complete all work assignments by the established deadlines.

All duties are performed in accordance with the following standards:

• Courtesy: Treat customers, the public and staff with courtesy, respect and dignity and presents a positive public image.
• Communication Skills: Keep supervisor fully informed of activities, pertinent issues, upcoming events and potential problems. Demonstrate effective oral and written communication skills in daily work.
• Team Work: Support the unit, department and/or organization and work with others in an effort to accomplish the goals of the unit, department and/or organization.
• Safety: Employee makes a reasonable effort to adhere to established safety procedures and practices in the work area.
• Training: Attend and successfully complete all mandated training courses; obtain and maintain child welfare certification through Florida Certification Board.
  Confidentiality: Adhere to all confidentiality rules.
• On-Call: Perform on-call responsibilities as assigned. Carry an active cell-phone at all times during regularly scheduled work hours and during on call hours. Immediately respond to all calls.

Other Functions:
Perform other related duties and special assignments as required.

Physical Requirements:
Must have a high level of energy, be adaptable to irregular hours, be flexible to rotate on-call as needed, be able to travel as needed.
Valid driver's license and appropriate auto liability insurance required.

Education:
Must possess a Bachelor's degree in a Human Services field. Degree in Social Work preferred.

Experience:
Must have a minimum of one year of relevant experience and achieve child welfare certification within one year of hire.

Skills:

• Excellent written and verbal communication skills.
• Possess leadership skills to help drive team goals
• Ability to remain professional and composed in a fast-paced, high stress work environment
• Familiarity with and ability to use Microsoft Office programs Word and Excel.
• Ability to type 45 words per minute.
• Ability to drive both locally and throughout the state in connection with the duties of this position.
• To fully understand case ownership responsibility as the integrator of all services and supports identified for each child, including therapy, other mental health services, health and dentistry, developmental services, educational support, permanency and safety; as well as their responsibility to make trauma sensitive transitions when it is determined that a caretaker lacks the needed level of responsibility to care for their children.

Other:
Must demonstrate sensitivity to our service population's cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Reports directly to and follows directives of Case Management Supervisor.
• Works cooperatively with Program Director, other Case Managers and Supervisors, placement staff, Protective Investigators, Child Welfare Legal staff and agency support staff.
• Effectively manages time to ensure that all home visits are completed as required, all documentation is entered into FSFN within 48 hours, court documentation is prepared according to specified time frames and court appearances are attended as necessary.
• Follows Florida Statutes, Administrative Code, written policies and orders of the Dependency Court in managing cases toward goals recorded in case plans.

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement
• Tuition reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit:

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Schedule:

• Monday-Friday, flexible day shift hours
• Unit support/coverage as needed

The Case Manager coordinates care across an episode and/or the continuum for clients with complex problems and diverse needs.  The Case Manager’s focus is to maintain patients at an optimal level of health and to support self-care.  Case Managers collaborate with physicians, social services, nurses, and community agencies to define care options and resources, to plan cost effective quality care and to achieve optimal outcomes. 

Specific responsibilities include case screening, insurance approval, assurance of timely services, and facilitation of discharge with transition to the appropriate services.  Patient outcomes are achieved through effective application of care plans, managed care concepts, appropriateness criteria, resource management, knowledge of community resources, and collaboration with other clinical disciplines.  Works proactively to coordinate the services of physicians, nurses, and other disciplines to effectively prepare patients for discharge.  The Case Manager facilitates program development, efficient care delivery processes and quality improvement including tracking of resource utilization and outcome measures.  The Case Manager is accountable for improving service using cost and quality outcome data, current clinical practices and related research, regulatory requirements and comparative benchmark opportunities.   

Customers include patients, families/visitors, physicians, physician assistants, nurse practitioners, case managers, representatives of third-party payers, representatives of referring agencies, interdepartmental and intradepartmental staff, vendors, and volunteers.     

Actively knows, understands, incorporates, and demonstrates the organization’s mission and core values, including the Guiding Behaviors and Caring Model Principles, and always conducts oneself in a manner consistent with these values.  

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. 

• Demonstrates knowledge, skills and abilities to provide case management services appropriate to the age of patients served. 

• Exhibits sound judgment, critical thinking, problem solving and decision-making skills. 

• Communicates effectively with patients, significant others, and members of the health care team.  

• Compiles information; keeps records, prepares or directs preparation of reports and correspondence. 

• Executes daily utilization functions for assigned patients, including prior authorization, admission, precertification/certification/recertification, concurrent and retrospective review, associated analysis, and referral appropriateness.  

• Participates in comprehensive team meetings and conferences regarding specific patient needs that affect cost, quality, and length of stay.  Demonstrates ability to promote collaboration and creativity among members of the health care team. 

• Responsible for assuring thorough case management assessment, as well as early and ongoing discharge plans by collaborating with patients, families, physician, payors, and providers across the continuum of care.   

• Reports potential catastrophic and high-cost cases to department director, nursing director, and finance department for appropriate medical/administrative review and management. 

• Effectively manages length of stay and cost avoidance.   

• Discuss cases with Utilization Review Committee and/or Executive Health Resources (EHR) when cases fail to meet admission, treatment, and length of stay and/or discharge standards.  

• Attends meetings of the Utilization Review Committee and submits reports as required.  Participates in the development of a written plan that describes the Utilization Review Program. 

• Applies quality improvement methods and techniques to improve case management processes to maximize cost and quality benefits for MercyOne Medical Center.  

• Performs other duties consistent with the purpose of the job as directed. 

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. 

• Must be a registered nurse and must hold an active license to practice nursing in the state of Iowa. 

• Knowledge of clinical practice and case management processes normally acquired by completing a bachelor’s degree in nursing. 

• Training and/or Certification in the area of case management is preferred.   

• Must meet all mandatory education and training requirements within specified timeframes as required by organizational/regulatory standards. 

• Three to five years’ clinical experience required.   

Schedule:

• Monday-Friday, flexible day shift hours
• Unit support/coverage as needed

The Case Manager coordinates care across an episode and/or the continuum for clients with complex problems and diverse needs.  The Case Manager’s focus is to maintain patients at an optimal level of health and to support self-care.  Case Managers collaborate with physicians, social services, nurses, and community agencies to define care options and resources, to plan cost effective quality care and to achieve optimal outcomes. 

Specific responsibilities include case screening, insurance approval, assurance of timely services, and facilitation of discharge with transition to the appropriate services.  Patient outcomes are achieved through effective application of care plans, managed care concepts, appropriateness criteria, resource management, knowledge of community resources, and collaboration with other clinical disciplines.  Works proactively to coordinate the services of physicians, nurses, and other disciplines to effectively prepare patients for discharge.  The Case Manager facilitates program development, efficient care delivery processes and quality improvement including tracking of resource utilization and outcome measures.  The Case Manager is accountable for improving service using cost and quality outcome data, current clinical practices and related research, regulatory requirements and comparative benchmark opportunities.   

Customers include patients, families/visitors, physicians, physician assistants, nurse practitioners, case managers, representatives of third-party payers, representatives of referring agencies, interdepartmental and intradepartmental staff, vendors, and volunteers.     

Actively knows, understands, incorporates, and demonstrates the organization’s mission and core values, including the Guiding Behaviors and Caring Model Principles, and always conducts oneself in a manner consistent with these values.  

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. 

• Demonstrates knowledge, skills and abilities to provide case management services appropriate to the age of patients served. 

• Exhibits sound judgment, critical thinking, problem solving and decision-making skills. 

• Communicates effectively with patients, significant others, and members of the health care team.  

• Compiles information; keeps records, prepares or directs preparation of reports and correspondence. 

• Executes daily utilization functions for assigned patients, including prior authorization, admission, precertification/certification/recertification, concurrent and retrospective review, associated analysis, and referral appropriateness.  

• Participates in comprehensive team meetings and conferences regarding specific patient needs that affect cost, quality, and length of stay.  Demonstrates ability to promote collaboration and creativity among members of the health care team. 

• Responsible for assuring thorough case management assessment, as well as early and ongoing discharge plans by collaborating with patients, families, physician, payors, and providers across the continuum of care.   

• Reports potential catastrophic and high-cost cases to department director, nursing director, and finance department for appropriate medical/administrative review and management. 

• Effectively manages length of stay and cost avoidance.   

• Discuss cases with Utilization Review Committee and/or Executive Health Resources (EHR) when cases fail to meet admission, treatment, and length of stay and/or discharge standards.  

• Attends meetings of the Utilization Review Committee and submits reports as required.  Participates in the development of a written plan that describes the Utilization Review Program. 

• Applies quality improvement methods and techniques to improve case management processes to maximize cost and quality benefits for MercyOne Medical Center.  

• Performs other duties consistent with the purpose of the job as directed. 

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. 

• Must be a registered nurse and must hold an active license to practice nursing in the state of Iowa. 

• Knowledge of clinical practice and case management processes normally acquired by completing a bachelor’s degree in nursing. 

• Training and/or Certification in the area of case management is preferred.   

• Must meet all mandatory education and training requirements within specified timeframes as required by organizational/regulatory standards. 

• Three to five years’ clinical experience required.   

Schedule:

• Monday-Friday, flexible day shift hours
• Unit support/coverage as needed

The Case Manager coordinates care across an episode and/or the continuum for clients with complex problems and diverse needs.  The Case Manager’s focus is to maintain patients at an optimal level of health and to support self-care.  Case Managers collaborate with physicians, social services, nurses, and community agencies to define care options and resources, to plan cost effective quality care and to achieve optimal outcomes. 

Specific responsibilities include case screening, insurance approval, assurance of timely services, and facilitation of discharge with transition to the appropriate services.  Patient outcomes are achieved through effective application of care plans, managed care concepts, appropriateness criteria, resource management, knowledge of community resources, and collaboration with other clinical disciplines.  Works proactively to coordinate the services of physicians, nurses, and other disciplines to effectively prepare patients for discharge.  The Case Manager facilitates program development, efficient care delivery processes and quality improvement including tracking of resource utilization and outcome measures.  The Case Manager is accountable for improving service using cost and quality outcome data, current clinical practices and related research, regulatory requirements and comparative benchmark opportunities.   

Customers include patients, families/visitors, physicians, physician assistants, nurse practitioners, case managers, representatives of third-party payers, representatives of referring agencies, interdepartmental and intradepartmental staff, vendors, and volunteers.     

Actively knows, understands, incorporates, and demonstrates the organization’s mission and core values, including the Guiding Behaviors and Caring Model Principles, and always conducts oneself in a manner consistent with these values.  

Maintains a working knowledge of applicable Federal, State and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. 

• Demonstrates knowledge, skills and abilities to provide case management services appropriate to the age of patients served. 

• Exhibits sound judgment, critical thinking, problem solving and decision-making skills. 

• Communicates effectively with patients, significant others, and members of the health care team.  

• Compiles information; keeps records, prepares or directs preparation of reports and correspondence. 

• Executes daily utilization functions for assigned patients, including prior authorization, admission, precertification/certification/recertification, concurrent and retrospective review, associated analysis, and referral appropriateness.  

• Participates in comprehensive team meetings and conferences regarding specific patient needs that affect cost, quality, and length of stay.  Demonstrates ability to promote collaboration and creativity among members of the health care team. 

• Responsible for assuring thorough case management assessment, as well as early and ongoing discharge plans by collaborating with patients, families, physician, payors, and providers across the continuum of care.   

• Reports potential catastrophic and high-cost cases to department director, nursing director, and finance department for appropriate medical/administrative review and management. 

• Effectively manages length of stay and cost avoidance.   

• Discuss cases with Utilization Review Committee and/or Executive Health Resources (EHR) when cases fail to meet admission, treatment, and length of stay and/or discharge standards.  

• Attends meetings of the Utilization Review Committee and submits reports as required.  Participates in the development of a written plan that describes the Utilization Review Program. 

• Applies quality improvement methods and techniques to improve case management processes to maximize cost and quality benefits for MercyOne Medical Center.  

• Performs other duties consistent with the purpose of the job as directed. 

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. 

• Must be a registered nurse and must hold an active license to practice nursing in the state of Iowa. 

• Knowledge of clinical practice and case management processes normally acquired by completing a bachelor’s degree in nursing. 

• Training and/or Certification in the area of case management is preferred.   

• Must meet all mandatory education and training requirements within specified timeframes as required by organizational/regulatory standards. 

• Three to five years’ clinical experience required.   

As a Supported Living Service Case Coordinator, you will assist consumers with a variety of services and trainings to enable them to live independently in their community. Our program serves people from Boston to Southeastern Massachusetts. Case Coordinators are the difference in the lives of our consumers on a regular basis. Tempus takes a person-centered approach to all services.

Essential Functions

• Develop Supported Living Service Plans
• Maintain communication with the Personal Care Attendant (PCA) (or other service) provider.
• Assist consumers in the hiring, training, scheduling and supervision of their Personal Care Attendants, sign onto the PCA program Service Agreement if surrogacy is required. Be thoroughly detailed in the understanding of this document and assist consumer comply also.
• Assist Consumers in obtaining housing if needed.
• Assist consumers in setting up and maintaining appropriate records regarding Personal Care Attendants (PCA), finances and medical issues.
• Assist consumers with accessing community resources such as health care, recreation, transportation and adult education.
• Encourage and assist consumers in the development of relationships with other members of the community.
• Maintain confidential records according to program guidelines.
• Train consumers annually on human rights and how to obtain assistance on human rights violations.
• Assist consumers with Transitional Assistance services through the Money Follows the person (MFP) and Acquired Brain Injury (ABI) waivers.
• Follow MRC Community Living Program manual standards, as well as other regulatory documents related to the position.
• Must report all suspected incidents of consumer sexual/physical abuse and neglect to the Disabled Person Protection Commission (DPPC).

Job Requirements

Required Education

• Bachelor's degree and/or at least two years' experience serving people with disabilities

Competencies

• Familiarity with community services, the ability to understand and implement independent living philosophy and the ability to relate and empathize with people with disabilities and help them maximize their lives is required.
• Being resourceful to solve complex issues at times.
• Objective report writing.

Preferred Experience

• Training and supervisory experience is helpful.
• Significant experience in Personal Care Attendant (PCA) services, case management services, and disability service delivery systems is preferred.
• Good communication, organization and writing skills are required.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel

This position requires an employee to be on the road as a primary function. Must have a valid driver’s license and reliable transportation.

Other Duties

Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits

Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.

• Sign on bonus
• Work/Life Balance
• Paid time off - 25 days per year for full time staff
• 14 paid Holidays
• Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
• Basic Life, Short Term and Long-Term Disability
• On-site gym (Stoughton Location) and wellness initiatives
• Annual Reviews with merit-based increases
• Employee Recognition Program
• Financial Wellness - 403(b) Retirement Plan with matching
• Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance

All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.

EEO Statement

Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Compensation details: 23-23 Hourly Wage

PI0cb04d2a4e

PACT RN Case Manager Help Others, Make a Difference, Save a Life.

Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the PACT RN Case Manager today! The PACT RN Case Manager JOB PURPOSE/SUMMARY Summary of role of team : The Program for Assertive Community Treatment (PACT) is an evidence-based treatment modality designed specifically to serve those with severe and persistent mental illness.

Clients served by PACT are typically diagnosed with a thought disorder, have a history of psychiatric hospitalization, and are unable to engage with more traditional forms of outpatient care.

The goals of PACT are to assist individuals in the reduction of mental health symptoms, to function successfully in the community, to live as independently as possible and to reduce hospitalizations and/or incarcerations.

Goals are tailored to each individual's needs and may be adjusted quickly to respond to changes.

PACT interventions include ongoing assessment, case management, medication management, advocacy, group therapy and goal-oriented individual therapy services.

Crisis support is available 24 hours per day, 7 days per week.

Summary of position : The PACT RN Case Manager serves as a clinical member of a multi-disciplinary team by providing treatment and case management support to clients; Duties include: Referral, linkage, and advocacy services to promote access to resources; Side by side support in the community and during appointments to promote engagement and accurate understanding of information; Ongoing assessment of client functioning to relay information to other members of the clinical team; Crisis intervention and emergency services as needed.

Serves as a specialist for medical concerns and medication issues while administering and delivering medications to clients in both the office and community; Embraces the key values of case management: empowerment, normalization, rehabilitation, and continuity of care TYPICAL WORKING CONDITIONS/ENVIRONMENT PACT is an outpatient program, and the majority of duties are performed in the community and client homes.

Services are limited to those that reside in the Knox County catchment area.

This position does include limited time in the office for team meetings and documentation.

PACT is a fast-paced program best suited for individuals that are flexible and able to multitask while prioritizing the evolving needs and concerns of individuals served in order to promote the highest quality outcomes.

JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises.

Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities.

This job description does not constitute a written or implied contract of employment.

1.

Participates as an active member of a multi-disciplinary team.

Begins and ends workday as scheduled and is accessible by phone when working in the field.

Is on time for and participates appropriately in daily treatment team and weekly treatment planning meetings.

Provides detailed written reports when excused from attending treatment meetings.

Responds appropriately to all EMR flags, emails, and voicemails within 2 working days.

Submits to Services Coordinator, or designee, proposed schedule for the following week by the stated deadline.

Schedules shall include standing appointments, other clinically appropriate appointments (medically related, DHS, Social Security, payee, housing, etc.), and unavailable blocks (break, paperwork, travel time, etc.).

Follows protocol for assigned changes in schedule.

2.

Completes documentation in compliance with CARF and SSOC standards.

Documents client contact per program standards.

Documents the administration of injections within 24 hours of service delivery.

Completes all documents including, but not limited to, 6-month treatment plans, 3-month treatment plans, assessments, and crisis plans on or before stated deadlines.

Demonstrates connection between treatment goals and documented services.

3.

Provides primary case management for an assigned group of clients including ongoing assessment, direct clinical treatment, rehabilitation and support services, and medication delivery.

Provides case management for all program participants as needed and directed by supervisory staff.

Delivers medications daily, twice per week, and weekly to identified clients according to established protocol.

Administers injections to clients as directed by the PACT Prescriber and PACT Lead RN.

Educates all clients as needed regarding medications, symptoms, coping strategies, personal growth and development, etc.

Provides side-by-side support as needed to promote client independence.

Acts as a liaison between clients and community agencies, resources, families, and natural supports to facilitate treatment.

4.

Adheres to defined productivity standards regarding client contact.

Clients on assigned caseload shall be met with a minimum of twice per week, unless this is deemed clinically inappropriate by supervisory staff.

Achieves a minimum of 150 contacts per month.

Failed attempts to engage clients for contact shall be documented.

Compensation: Starting salary for this position is approximately $32.76/hr based on relevant experience and education.

Schedule: Schedule is variable and includes a mix of 8am
- 5pm and 11am
- 8pm shifts.

Shifts include a rotation of both weekends and holidays.

Staff provide on call coverage that may include overnight contact with clients.

This position includes some flexibility to allow for coverage during staffing shortages.

Travel : Mostly limited to Knox County with the rare potential for travel to surrounding counties.

This position does require the transportation of clients in a personal vehicle.

Equipment/Technology: This position requires the use of basic technology including a cell phone and computer.

Equipment/Technical Competency : Must possess basic computer skills along with the ability to learn how to successfully navigate the electronic medical record.

QUALIFICATIONS
- PACT RN Case Manager Experience / Knowledge: At least one year of experience working with the SPMI population preferred.

Must have the ability to relate positively with and be emotionally supportive of clients with severe and persistent mental illness.

Education / License : Must have either a Bachelor's or Associate's degree in nursing.

Must have licensure as a registered nurse in the state of Tennessee.

Clinical experience preferred.

Physical/Emotional/Social
- Skills/Abilities: Must have a strong commitment to the right and ability of each person with a severe and persistent mental illness to live in and engage with the community while maintaining access to competent and appropriate support services.

Must have a demonstrated ability to abide by professional/ethical codes of conduct and to establish supportive and respectful relationships with clients.

Must be able to achieve and maintain CPR and HWC certifications.

Must maintain a valid driver's license with an F endorsement, and well as access to a personal vehicle.

Must be able to see and hear normal tones.

Frequent sitting, standing, walking, bending, stooping, and reaching.

Possible exposure to biological hazards.

Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer.

The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Employment is contingent upon clean drug screen, background check, and driving record.

Additionally, certain programs are subject to TB Screening and/or testing.

Bilingual applicants are encouraged to apply.

Compensation details: 32.76-32.76 Hourly Wage PI3356726500a1-25448-39833449

City of Kirkland

$105,122.98 - $122,830.27 Annually

Kirkland, WA

Full-Time

202100752

Fire - Mobile Integrated Health Program

03/04/2026

Exempt

AFSCME

The City of Kirkland's Fire Department is seeking to hire a Case Worker I for the Mobile Integrated Health (MIH) division!

Why Kirkland?

Ranked as one of the most livable cities in America, Kirkland is an attractive and inviting place to live, work, and visit. We have big city vision while maintaining a small-town, community feel. If you are a candidate with the desire to join an organization looking to innovate into the future, the City of Kirkland is the place for you!

If you ask our employees why they love where they work, they will tell you about the great people, work environment, supportive leadership and City Council, and fearless innovation.

We also invest in you!

Competitive Wages: We strive to maintain competitive compensation packages and work to provide wages that meet the knowledge, skills, and abilities of our employees.

Awesome benefits: The City offers benefits that are unmatched by most other employers. Please click on the benefits tab above to view more details.

Childcare Programs: To help address the challenge of reliable childcare, the City of Kirkland has agreements with two local childcare providers that offer discounted rates for our employees at 10 locations within 20 miles of Kirkland. Learn more!

Training and Career Development: The City of Kirkland believes in developing it's employees. You will have access to training opportunities designed for career development and advancement based on your position, skills, and interests.

Job Summary

• Follows up with clients and makes in-home visits to meet, interview, and assess residents after an initial encounter, referral, or response at the request of Police, Fire, or other authorized entities. Conducts biopsychosocial assessments when needed.
• Serves as one of the Department's subject matter experts on social and human services.
• Establishes and maintains relationships with outside agencies who are partners in the effort to guide 911 callers towards appropriate medical and social services.
• Participates in the development of the Department's performance metrics, tracking, and referrals related to the Mobile Integrated Health team.
• Promotes best practices in treatment approaches, support systems, and interventions through trainings that support clinical competency, culturally relevant practices, and use of appropriate technologies.
• Works with adult family homes, assisted living facilities, group homes, skilled nursing facilities and other care facilities to improve client outcomes.
• Works with City personnel who encounter and refer vulnerable individuals in need of assistance in their care, safety, mental or physical health issues.
• Keeps timely and organized progress notes on individuals enrolled for services.
• Uses clinical experience and expertise to inform evaluation, case management, coaching, and advocacy decisions with clients referred to MIH.
• Monitors and finds solutions for callers who are deemed "high users" of the 911 system.
• Provides proactive leadership to foster understanding and teamwork in the area of community response.
• Fosters a positive and supportive work environment; promotes diversity, equity, inclusion, and belonging in the workplace, contributing to an environment of respectful living and working in a multicultural society.
• Completes and maintains training requirements as established by the Department.

• Performs functions as assigned in the City's emergency response plan in the event of an emergency.

• Skilled in tracking client progress outcomes and use of data systems for case management and outcome tracking.
• Knowledge of HIPPA and RCW's and other laws related to the maintenance, retention, and confidentiality of patient records.
• Skilled in applying a trauma-informed care approach with people of diverse backgrounds.
• Knowledge of the principles of behavior and motivation.
• Knowledge of community health, housing, financial, and behavioral health resources and criteria for providing services.
• Knowledge of local, state, and federal social service programs and eligibility criteria, including Veteran-specific programs, Medicare and Medicaid.
• Knowledge of Microsoft Office Suite (including Word, Excel, Outlook) or similar programs.
• Knowledge of business letter writing, email communications, and report preparation.
• Understanding of regional programs and initiatives, including partnerships and inter-agency cooperation with other public and private agencies in the region such as MIH in King County and the Regional Crisis Response (RCR) Agency.
• Ability to exercise good judgment and assume responsibility for decisions, consequences, and results having an impact on people, the organization, and quality of service within the assigned area.
• Ability to effectively handle confidential, delicate, and sensitive issues, using tact and diplomacy.
• Excellent interpersonal skills, including the ability to effectively communicate and build and maintain effective team relationships with employees, public officials, and diverse populations.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to maintain and project a calm, informational, and persuasive demeanor in stressful situations.
• Ability to establish and maintain productive professional relationships with City of Kirkland staff, MIH program partners, RCR Agency affiliates, and other community partners.
• Ability to meet the expectations and requirements of internal and external stakeholders; obtain first-hand information and use it for improvements in services; act with community in mind; establish and maintain effective relationships and gain trust and respect.
• Value Diversity, Equity, Inclusion, and Belonging. Understand and support equity and inclusion in policies and practices; work effectively with people from diverse backgrounds, perspectives and lived experience; inspire and encourage fair treatment.

Minimum Qualifications:

• Education: Master's degree in social work, sociology, psychology, human development, or other related field or Associate's license as a social worker, mental health counselor, or marriage and family therapist as defined by WAC 246-809.
• Experience: 1 year of paid experience in a health care setting, including public health or behavioral health.
• Or: In place of the above requirements, the incumbent may possess any combination of relevant education and experience which would demonstrate the individual's knowledge, skill, and ability to proficiently perform the essential duties and responsibilities listed above.

• Must have a valid Washington State Driver's license with 30 days of hire, and ability to remain insurable under the City's insurance to operate motor vehicles.
• Experience working with public safety entities preferred.

Physical Demands and Working Environment:
Must be physically capable of effectively using and operating various items of office related equipment, such as, but not limited to, a personal computer, tablet computer, calculator, copier, scanner and fax machine. Must be able to safely operate a city vehicle.
Must be physically capable of lifting, walking, moving, carrying, climbing, bending, kneeling, crawling, reaching, handling, sitting, standing, pushing, and pulling. Will navigate rugged terrains and unsanitary public places, homes, and shelters. Ability to carry, don, and doff personal and safety equipment during community response, including N95 mask and eye protection.
Work involves contact with individuals and clients who may be experiencing housing insecurity. The incumbent may be exposed to repeated emotionally disturbing situations, high-stress dynamic situations, hostile and/or aggressive behaviors, which could present a personal risk of harm. Work may require visits to jails and out-of-town locations, emergency rooms, and other medical facilities. May include exposure to bloodborne pathogens or other potentially infectious material (OPIM).
This position encounters foot hazards as defined by the WAC, which may include any of the following: falling objects, rolling objects, piercing/cutting injuries, or electrical hazards.

Selection Process

Position requires a resume and cover letter for consideration of application. Please note how you meet minimum qualifications within the cover letter. Applicants who are selected for next steps in the hiring process will be invited by phone or e-mail. Candidates are encouraged to apply at the earliest possible date as screening, interviewing, and hiring decisions will be made through the recruitment period, until such time as the vacancy is filled.

The City of Kirkland is a welcoming community where every person can thrive and grow. We value diversity, inclusion, belonging, and work together to support our community. We do this by solving problems, focusing on the customer, and respecting all people who come into the City whether to visit, live, or work. As an Equal Opportunity Employer, we are committed to creating a workforce that does not discriminate on the basis of race, sex, age, color, sexual orientation, religion, national origin, marital status, genetic information, veteran status, disability, or any other basis prohibited by federal, state or local law. We encourage qualified applicants of all backgrounds and identities to apply to our job postings. Persons with a disability who need reasonable accommodations in the application or testing process, or those needing this announcement in an alternative format, may call or Telecommunications Device for the Deaf 711.