Tender Touch Rehab Services Careers Jobs in Usa
20,804 positions found
Recommends, develops, implements, and evaluates goals, objectives, policies, and procedures related to rehabilitative services; provides support to higher-level management; and selects, trains, and supervises clinical, technical and clerical staff.
Assists with preparation and maintenance of department budgets.
Leads in the development and monitoring of department-specific systems and in the coordination of activities that improve the quality of patient care of the department.
Minimum Job Requirements: Work Experience: Five years of experience in a clinical or rehabilitative setting (physical therapy, occupational therapy, speech therapy).
Three years of management experience are required.
License/Registration/Certification: Current license to practice in Texas in a discipline-specific (SLP, OT, PT, LPTA, COTA).
Current BLS training required.
Education and Training: Master’s Degree from an accredited SLP, OT, or PT program required.
Master’s degree in business administration from an accredited university; if LPTA or COTA.
Skills: Advanced clinical knowledge of inpatient and outpatient rehab principles and procedures.
Effective oral and written communication skills.
Effective interpersonal skills.
Strong leadership, organizational, critical thinking, and problem-solving abilities.
Strong time management skills.
Demonstrates independent judgment, resourcefulness, and long-range planning abilities.
Analyze service delivery problems, develop recommendations, and take appropriate action to resolve them.
Develop, evaluate, and maintain accurate record-keeping systems, prepare complex and detailed written reports, procedures, and contracts.
Knowledge of rehabilitative therapies (physical, occupational, speech) and patient care practices.
Familiarity with HIPAA, The Joint Commission, and other healthcare compliance standards.
Ability to manage budgets, control costs, and allocate resources effectively.
Skilled in supervising, mentoring, and motivating a clinical and administrative team.
Ability to juggle multiple priorities and ensure timely, efficient departmental operations.
Familiarity with EHR systems, rehabilitation management software, and reporting tools.
Skilled in managing conflicts within the team or with patients, families, and other departments.
Willingness to adapt to changes in healthcare policies, technology, and evolving patient care needs.
Must be a licensed Physical Therapist to apply
Employment Type: Full-Time
Setting: Skilled Nursing Facility | Long-Term Care
Exciting opportunity with Tender Touch Rehab Services!
Join a leading therapy organization with 30+ years of excellence in care and team development.
Why You'll Love Working with Us:
Tender Touch Rehab Services, part of the Enhance Therapies family of companies, is hiring a Physical Therapist - Full time (SNF and Outpatient) to join our growing and passionate team. We support our clinicians with competitive pay, a collaborative work environment, and industry-leading clinical education so you can focus on what matters most: making a difference in people's lives. Just as you're committed to delivering high-quality care, we're committed to supporting your professional growth and long-term success.
What We Offer:
* Supportive company culture rooted in mentorship and collaboration
* Unparalleled schedule flexibility to fit your lifestyle
* Comprehensive healthcare benefits (Medical, Dental, Vision)
* 401(k) with company match to invest in your future
* Online CEU credits to support your clinical growth
* Opportunities for promotion, advancement, and internal transfers
* Dynamic partnerships with leading facilities for career stability
* Student mentor program and ongoing professional development
* Employee Assistance Program (EAP) for life's unexpected moments
* Referral bonus program
* Immigration support for H1B candidates, including transfers and new filings
* Additional benefits and perks are available - reach out today to learn more!
What You'll Do:
* Evaluate and treat patients with mobility, strength, balance, and functional impairments
* Create and implement personalized care plans
* Collaborate with team members to ensure quality outcomes
* Maintain documentation to meet all regulatory requirements
* Ensure all required physician orders are obtained and up to date
Qualifications:
* Degree from an APTA-accredited Physical Therapy program (BS, MS, or DPT)
* Current license as Physical Therapist in the state of practice
* Strong communication and organizational skills
* New grads welcome! Mentorship available
? Refer a Friend & Earn!
Know a great therapist? Help grow our team and get rewarded. Visit refer-a-friend/
About Enhance Therapies
Enhance Therapies is a family of therapy companies with more than 30 years of industry-leading experience in delivering high-quality rehabilitation services. With over 8,000 therapists in 30+ states, we proudly serve patients in skilled nursing, home health, senior living, outpatient, and hospital settings.
Our mission is to empower clinicians and elevate care through innovative programs, unmatched clinical support, and a strong culture of collaboration. Each of our local brands, including Tender Touch Rehab Services , is supported by the strength and stability of Enhance Therapies while maintaining its unique community-focused identity.
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Related: DPT | PT | Physical Therapy | Physical Therapist | APTA
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Must be a licensed Physical Therapist to apply
Employment Type: Full-Time
Setting: Skilled Nursing Facility | Long-Term Care
Exciting opportunity with Tender Touch Rehab Services!
Join a leading therapy organization with 30+ years of excellence in care and team development.
Why You'll Love Working with Us:
Tender Touch Rehab Services, part of the Enhance Therapies family of companies, is hiring a Physical Therapist - FT to join our growing and passionate team. We support our clinicians with competitive pay, a collaborative work environment, and industry-leading clinical education so you can focus on what matters most: making a difference in people's lives. Just as you're committed to delivering high-quality care, we're committed to supporting your professional growth and long-term success.
What We Offer:
* Supportive company culture rooted in mentorship and collaboration
* Unparalleled schedule flexibility to fit your lifestyle
* Comprehensive healthcare benefits (Medical, Dental, Vision)
* 401(k) with company match to invest in your future
* Online CEU credits to support your clinical growth
* Opportunities for promotion, advancement, and internal transfers
* Dynamic partnerships with leading facilities for career stability
* Student mentor program and ongoing professional development
* Employee Assistance Program (EAP) for life's unexpected moments
* Referral bonus program
* Immigration support for H1B candidates, including transfers and new filings
* Additional benefits and perks are available - reach out today to learn more!
What You'll Do:
* Evaluate and treat patients with mobility, strength, balance, and functional impairments
* Create and implement personalized care plans
* Collaborate with team members to ensure quality outcomes
* Maintain documentation to meet all regulatory requirements
* Ensure all required physician orders are obtained and up to date
Qualifications:
* Degree from an APTA-accredited Physical Therapy program (BS, MS, or DPT)
* Current license as Physical Therapist in the state of practice
* Strong communication and organizational skills
* New grads welcome! Mentorship available
? Refer a Friend & Earn!
Know a great therapist? Help grow our team and get rewarded. Visit refer-a-friend/
About Enhance Therapies
Enhance Therapies is a family of therapy companies with more than 30 years of industry-leading experience in delivering high-quality rehabilitation services. With over 8,000 therapists in 30+ states, we proudly serve patients in skilled nursing, home health, senior living, outpatient, and hospital settings.
Our mission is to empower clinicians and elevate care through innovative programs, unmatched clinical support, and a strong culture of collaboration. Each of our local brands, including Tender Touch Rehab Services , is supported by the strength and stability of Enhance Therapies while maintaining its unique community-focused identity.
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Related: DPT | PT | Physical Therapy | Physical Therapist | APTA
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At Powerback, we're on a mission to improve lives. As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay active and thrive while providing essential therapy for children at home and in school.
With over four decades of trusted service, our reach spans skilled nursing centers, assisted and independent living facilities, outpatient clinics, and home-based care. We're proud to deliver personalized care exactly where and when it's needed most.
Join an industry-leading team that restores hope and makes a lasting impact. If you're passionate about making a meaningful difference and want to be part of the future of rehabilitation and wellness, Powerback is the place for you.
Why Powerback?
- Benefits: We offer Medical, Dental, and Vision plans to Full-Time team members. We offer Dental and Vision to Part-Time team members.
- Paid Time Off: We offer generous paid time off to Full-Time and Part-Time team members.
- Support for New Grads: Our Powerback Clinical Mentorship Program kicks off on day one, helping you learn from the best in the field.
- Continuing Education: Keep growing with free CEUs through Medbridge.
- H-1B Visa & Relocation Assistance: We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role.
- Perks at Powerback: Enjoy exclusive discounts on Wireless/TV, Home/Auto/Renters and Pet Insurance, Childcare, Eldercare, and more. Earn rewards through our PowerZone Employee Recognition Program, and expand your expertise with our Clinicians in Action professional development program.
Assists therapy staff in effective and efficient delivery of rehab services; adherence to an established plan of care, department and patient(s)' schedule, and timely documentation of services.
Provides direct patient care.
Provides routine customer relations touch points to ensure customer satisfaction and continued referral flow.
Makes referrals to other disciplines and/or agencies in order to address the comprehensive needs of the patient.
Supports the delivery of the highest standard of rehabilitation services through appropriate utilization of resources, the promotion of clinical programs, and staff development in collaboration with licensed therapists, the Clinical Operations Area Director, and Clinical Director.
Coordinates Powerback Rehabilitation personnel and consultants within facility or home care contracts.
Monitors the provision of evidence based care, adherence to care delivery standards, and practice act compliance.
Ensures that the clinical management of the rehabilitation department, including oversight related to case management, quality improvement, care planning, clinical utilization, and patient identification is overseen by a licensed therapist.
Assists therapy staff in identifying and removing barriers to treatment and seeks out support when clinical education is required to meet the needs of the patient.
Assists in coordinating daily staffing and utilization with input from treating therapists, consideration of clinical requirements, and recommendations from the Clinical Director.
Monitors financial controls of revenue and expenses in collaboration with the Clinical Operations Area Director.
Assists the Clinical Operations Area Director in meeting annual budget goals.
Assists with clinical orientation and ensures that there is a quality orientation process for new rehab staff.
Supports the delivery of the highest standard of rehab services through appropriate utilization of resources, the promotion of clinical programs, and support staff development in collaboration with licensed therapists, the Clinical Operations Area Director and the Clinical Director.
Promotes all Powerback Rehabilitation products and services whenever possible.
Assists Clinical Operations Area Director in maintaining relationships, and identifying and securing new relationships and contracts.
Develops and maintains relationships with facility management teams and staff as a representative of Powerback Rehabilitation.
Ensures that the clinical management of the rehab department, including oversight related to case management, quality improvement, care planning, clinical utilization, and patient identification is overseen.
Performs other related duties as required. Qualifications: Graduate of an accredited Physical Therapist Assistant Program certified by the American Physical Therapy Association.
Licensed and/or eligible for licensure as required by the state of practice. Posted Salary Range: USD $29.00 - USD $34.00 /Hr.
Seeking Board Eligible or Board Certified Physiatrist to join Physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company Offers
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: Inpatient Shared calls and weekends. SAR no call.
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job and email address to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
Seeking Board Eligible or Board Certified Physiatrist to join physiatry owned and operated company. Physician will serve as an acute-level pain management/rehab consultant to well-managed, subacute skilled nursing facilities. Will work collaboratively with medical director, attending physicians, and therapy to improve functional outcomes of patients receiving short term rehab services.
Company offers:
* Administrative and billing/coding support services allowing physicians to focus on patients and making sure they have the best possible care.
* Availability of 24/7 physician to physician education, guidance, and support.
* Focus on CMS compliance.
* Flexible hours.
* Call: No calls or weekends
* Affiliation: Independent contractor and salaried positions
* Compensation: Highly competitive compensation plans
APPLY NOW or TEXT Job to .
This role focuses on driving life, annuity, and fee‑based business through active coaching and strong partnerships with multiline agents across a multi‑state territory.
We deliver on our promise every day to protect livelihoods and futures.
We do this through value‑based work, demonstrating service, integrity, leadership, teamwork, accountability, and passion in all touch points with client members, employees, agents, and vendors.
Essential Functions Achieve goals for assets under management, WMA/WMC staffing, and revenue while overseeing the full recruitment and onboarding process for WMAs and WMCs across assigned territories.
Lead the sourcing and onboarding of WMCs and ensure a smooth introduction and transition to the agent field.
Partner with leadership and Life Sales Support to evaluate training programs and sales systems, identify gaps, and support improvements that strengthen field performance.
Align sales and marketing strategies by working closely with executive leaders and field leadership.
Build strong relationships with Agency Managers and Agents to support sales growth across FB Life's distribution channels.
Oversee the client and account onboarding experience, ensuring a seamless transition for WMAs and their clients.
Lead field‑level delivery of marketing initiatives, including campaigns, contests, and wholesaler engagement.
Serve as the primary liaison with mutual fund and managed‑money partners.
Maintain the primary field‑level relationship with WMAs, WMCs, and the platform custodian, RBC.
Collaborate regularly with FBFS field management, Agency Managers, Regional Vice Presidents, and home office leadership to support business goals.
Oversee staff development, including hiring, coaching, performance management, workflow oversight, budgeting, and ongoing employee growth.
Qualifications / Know‑How Bachelor's degree or equivalent experience plus 12 years of Wealth Management experience required.
Minimum of 5 years of field‑level management experience, with significant recruiting and compliance experience required.
FINRA Registered Representative Series 7 & 24 and 65/66.
CFP preferred.
Leadership and organizational skills, plus proven ability to build and sustain relationships internally and externally required.
Excellent communication and organization skills as well as the ability to maintain confidentiality required.
Strong customer service and public relations skills required.
Experience managing in a highly matrixed organization is preferred.
Extensive travel required and valid driver's license.
Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization.
Applicants must be currently authorized to work in the United States on a full-time, permanent basis.
We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role.
For example, we are not considering candidates with OPT status.
Job Description
Limon's Road Service is currently accepting applications for a Qualified, Dependable Service Writer Advisor with Heavy Duty, Medium Duty, Light Duty Truck and Trailer service experience for our {Buda Texas location}.
Requirements :
- 3+ year's experience
- Assist in the day to day shop operations
- Assist with invoicing and purchase orders
- Inventory control
- Customer communication skills Company Description
Family owned Commercial Fleet repair company.
Company Description
Family owned Commercial Fleet repair company.
Psychiatric Services Lead RN
We are helping people overcome. Join us.
The Psychiatric Services Lead Registered Nurse at Hope Network provides essential nursing services across multiple programs, ensuring alignment with program needs and model fidelity. This role combines strong psychiatric assessment and intervention skills with a Recovery-Based approach to support individuals in achieving wellness and independence.
Working collaboratively with psychiatrists and other providers, the Lead RN coordinates psychiatric and medical care, manages medication monitoring and supplies, and promotes trauma-informed, person-centered, and culturally competent practices. In addition to clinical duties, the Lead RN oversees nurse scheduling, manages UKG and Compass systems, and conducts annual evaluations for assigned nursing staff.
Why Join Our Team?
- Medical, Vision, & Dental Care
- 403(b) Retirement Plan
- Educational Reimbursement
- Career-Pathing
- Paid Training
- Employee Referral Bonus
- Generous Paid Time Off
What You'll Do:
- Provide on-call nursing services 24/7 and respond to emergencies in Residential and Crisis Residential settings.
- Deliver exceptional customer service to both internal and external stakeholders.
- Oversee each person's individualized recovery process by supporting health management and clinical treatment.
- Document all care, contacts, and services provided within required timeframes.
- Provide or assist with medical and nursing care across various settings, including community-based environments.
- Participate in developing Treatment Plans and assist persons served in setting and achieving health-related goals.
- Identify and respond to medical or psychiatric crises using appropriate clinical interventions.
- Manage and monitor pharmaceuticals and medical supplies within the program.
- Conduct health screenings, perform health assessments, and oversee medication administration and monitoring.
- Prepare reports and support internal and external audits as required.
Anticipated Work Schedule:
Monday-Friday: 9AM-5PM
Qualifications:
- Registered Nurse or Bachelor Science in Nursing
- State of Michigan RN Licensure
- Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
- Preferred four or more years of psychiatric nursing experience.
Our Commitment to Inclusion
Our strength lies in our diversity-empowering us to meet the unique needs of over 34,000 individuals we serve each year. We are proud to be an Equal Opportunity Employer and value the diverse perspectives that each team member brings to our mission.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
2-3 onsite days per week at 1855 Folsom St in San Francisco.
Responsibilities: Manage daily operation of the Payment Plus virtual pay program.
Conduct analysis and reporting to ensure the program is performing optimally and identify areas for improvement.
Assist with Payment Plus and Card Programs campaigns.
Maintain accurate financial records related to disbursements, including payment receipts, invoices, and other relevant documentation.
Research invoices/vouchers to resolve payment issues.
Support and collaborate with internal departments and external customers, communicate payment status, resolve issues, and provide guidance on disbursement-related inquiries.
Administer Corporate and Procurement Card programs, including processing new card applications, maintenance, and ghost card reconciliation.
Reconcile and audit all Corporate and Procurement Card transactions to ensure policy compliance and prevent misuse and abuse.
Work with end users to determine needed system changes and translate them into coherent timing solutions.
Provide continual training to end users on Corporate Card and Procurement Card programs and system features.
Troubleshoot and provide solutions for any system problems or bugs.
Provide excellent customer service to departmental users and vendors.
Ensure work queues are managed within Service Level Agreements (SLA).
Create and run departmental reports for operational monitoring and ad-hoc analysis.
Perform other AP and Card Programs related duties as assigned.
Requirements: At least 5-10 years of experience in the Accounting and Finance field.
Fluency in written and spoken English.
Strong Excel and data analysis skills.
Proficiency in online Accounts Payable systems (e.g., PeopleSoft or other large ERP systems).
Required Skills: Excellent written and verbal communication.
Strong attention to detail.
Strong analytical and reporting skills.
Good reading comprehension skills.
Ability to handle sensitive situations with tact.
Bright, quick learner.
Preferred Skills: College degree preferred.
The successful candidate will be responsible for assisting customers, addressing inquiries, resolving complaints, and ensuring a positive customer experience.
Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests Work closely with other departments to resolve issues Requirements: High school diploma or equivalent Excellent communication and interpersonal skills Strong problem-solving abilities Basic computer skills and familiarity with customer service systems Ability to remain calm and professional when dealing with difficult situations
Communicates with clients and supports the onboarding of new client accounts, delivering reports to clients, and working with business partners to service company needs throughout the client lifecycle.
Collaborates closely with teams across the enterprise to deliver an outstanding company experience.
Responsibilities: Assist in the coordination of company transitions activity (i.e.
onboarding, off boarding) in close partnership with relevant business partners.
Support the coordination of account maintenance activities (e.g., amendments to account name, fee schedules, benchmarks, company agreements, etc.).
Assist team members to ensure ongoing company contractual obligations are being met.
Support the fulfillment of ad-hoc company inquiries and requests.
Facilitate and oversee company cash flow requests to ensure proper handling.
Help manage company communications to ensure timely and proactive updates are provided.
Proactively anticipate company needs and assist in the development of strategies for meeting and exceeding those needs.
Update and maintain company and authorized third party contact information via CRM application.
Support company meeting preparation by facilitating creation of materials.
Help identify, escalate and resolve problems for any issues affecting the company experience.
Participate in relevant projects across the department, particularly those which look to mitigate risk, improve operational efficiency, and deliver exceptional company service.
Assist to ensure preparation of weekly, monthly, and quarterly company reports and presentations to be delivered to companies.
Support the completion of due diligence and company questionnaires.
Requirements: University (Degree) Preferred.
Required Skills: No Experience Required.
Facility Location
NATIONAL EEO SVC FACILITY
5405 CYPRESS CENTER DR STE 330
TAMPA, FL 33609-1026
This is NOT a remote position.
Position Information
NON-SCHEDULED DAYS: SAT/SUN
HOURS: 08:00 AM to 05:00 PM EST
BENEFIT INFORMATION: The salary will be based on previous experience, salary history, and current Postal pay policies. We offer excellent benefits including health insurance and annual leave.
Functional Purpose
Reviews and analyzes Equal Employment Opportunity (EEO) complaint files; serves as Contracting Officer's Representative for outsourcing services.
DUTIES AND RESPONSIBILITIES
1. Assigns cases to and coordinates the activities of independent contractors who provide pre-complaint counseling and/or mediation services. Reviews reports for legal sufficiency and authority settlement agreements reached at the pre-complaint counseling stage and monitors compliance with those agreements.
2. Reviews DRS (Dispute Resolution Specialist) Inquiry Report to determine sufficiency for acceptance and dismissal. Processes formal complaints of employment discrimination and related amendments and consolidations for acceptance and dismissal through application of Equal Employment Opportunity Commission regulations and case law. Responds to appeals of final agency decisions dismissing complaints.
3. Assigns cases to and coordinates the activities of independent contractor EEO investigators. Reviews investigative plans, and draft and completed EEO investigations to ensure compliance wtih national quality standards and regulatory timelines.
4. Coordinates and reviews the work of independent contractors preparing draft final Agency decisions on the merits of EEO complaints. Issues final agency decisions on the merits of EEO complaints on behalf of the Postal Service and responds to appeals of these final agency decisions. Reviews decisions issued by EEOC Administrative Judges on the merits of EEO complaints and issues Notices of Final Action, either implementing or appealing those decisions. Assists in responding to appeals of Notices of Final Action.
5. Develops and provides EEO training to EEO service providers, Area, and District personnel. Assists in the development and delivery of training or skills development sessions for newly selected Investigative Services Office) Analysts.
6. Provides guidance and technical advice concerning the EEO complaints process and Postal Service regulations, policies, programs and procedures to independent contractors. Provides guidance concerning EEO issues to Area and District personnel.
7. Interacts as necessary with EEO Compliance and Appeals, the Law Department, postal management, EEOC District and Field Offices, and the EEOC's Office of Federal Operations with respect to the procedures for processing pending EEO complaints.
The United States Postal Service has the following excellent and challenging employment opportunity for highly motivated and innovative individuals. Successful candidates must demonstrate through a combination of education, training, and experience the following requirements:
Requirements
- Knowledge of contracting procedures is sufficient to function as a Contracting Officer Representative.
- Ability to develop and provide EEO training.
- Ability to provide technical advice and assistance to independent contractor Equal Employment Opportunity (EEO) investigators, district, area, and headquarters personnel.
- Ability to analyze data related to EEO complaint processing including trend analysis on case processing time frames, utilizing a computerized database and spreadsheet software.
- Ability to coordinate and oversee the work of EEO service providers including independent contractor EEO counselors, mediators, investigators and final agency decision writers.
- Knowledge of the statutes, regulations, case law, administrative procedures and Postal Service policy pertaining to equal employment opportunity (EEO) complaints sufficient to manage and process informal and formal complaints.
Reimbursement of relocation expenses will NOT be authorized
Qualified applicants must successfully pass a pre-employment drug screening to meet the U.S. Postal Service's requirement to be drug free.
Applicants must also be a U.S. citizen or have permanent resident alien status.